scholarly journals DEVELOPING HUMAN RESOURCES’ SKILLS AND KNOWLEDGE IN TOURISM AND HOSPITALITY INDUSTRY THROUGH THE DETERMINATION OF QUALITY OF TRAINING PROGRAMS

2009 ◽  
Vol 15 (1) ◽  
pp. 61-72
Author(s):  
Ioannis Valachis ◽  
Evaggelos Christou ◽  
Marianna Sigala ◽  
Leonidas Maroudas
Keyword(s):  
Training Program ◽  
Service Industry ◽  
Point Of View ◽  
Training Outcomes ◽  
Training Quality ◽  
Quality Dimensions ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
Definition Of

Research into tourism and hospitality training field has been focused on the subjects of training need assessments, training evaluation models, training within organizational frameworks and useful training techniques. Despite the significance of the above aspects, less afford has been made in the field of training quality and particularly in defining those factors that the quality of a training program consists of. Taking into account that training is a service which the organization, the producer, delivers to its employee, the consumer, this research is going one step further and not only exams SERVQUAL in the training field, but tries to examine inductively at distinctive training quality dimensions from the perspective of trainees point of view that are not subject of other service industry. The definition of training quality dimensions can lead those who develop a new training program to use those dimensions as a framework for greater training outcomes. Moreover, this research tests how the GAP model is compared with the measurement of perceptions merely and the measurement of expectations lone of training quality, as defined by the trainees.

scholarly journals Features of promotion services of entertainment enterprises

2020 ◽  
pp. 83-87
Author(s):  
O. V. Shpyrnya ◽  
E. A. Eremina ◽  
M. V. Koreneva
Keyword(s):  
Social Networks ◽  
Customer Service ◽  
Entertainment Industry ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
Definition Of ◽  
High Level ◽  
The Relationship ◽  
Potential Customers

The article describes the main features of promoting the services of entertainment industry enterprises. The definition of entertainment services is given, a list of enterprises providing such services is indicated. The relationship between entertainment services and the development of the tourism and hospitality industry is revealed. Various options for promoting the services of entertainment industry enterprises are presented. Attention is paid to the importance of the process of branding the business of entertainment industry enterprises and maintaining a high level of quality of customer service. Particular attention was paid to additional elements of the marketing mix in promoting the services of entertainment industry enterprises. The basic methods of promoting services are examined, with particular emphasis on social networks VKontakte, Odnoklassniki, Instagram, Facebook. The prospects of organizing focus groups in social networks while promoting certain services in the entertainment industry are noted. It is concluded that technologies for promoting services in the entertainment industry contribute to expanding the number of potential customers, forming a group of regular customers, increasing interest from consumers, partners, and more.There is no conflict of interests.

ERP Systems

2011 ◽  
pp. 89-100 ◽  
Author(s):  
Nicole Mayer
Keyword(s):  
Information Systems ◽  
Training Program ◽  
Quality Characteristics ◽  
Training Methods ◽  
High Quality ◽  
User Perceptions ◽  
Erp System ◽  
Training Quality ◽  
Definition Of

Training methods used during ERP package implementation remain largely unstudied in Information Systems literature. This chapter investigates the “product quality” of a training program developed at an Australian university implementing PeopleSoft, to develop a definition of training quality. By examining use quality characteristics and assessing user perceptions against training results, conclusions are drawn indicating that high quality training leads to positive user perceptions of an ERP system.

scholarly journals The Perception of Job-related Motivators When Choosing a Career in the Tourism and Hospitality Industry – A Comparative Study Between Polish and Spanish Students

2017 ◽  
Vol 53 (2) ◽  
pp. 84-106 ◽  
Author(s):  
Aleksandra Grobelna
Keyword(s):  
Competitive Advantage ◽  
Rapid Growth ◽  
Career Paths ◽  
Hospitality Industry ◽  
Staff Turnover ◽  
Motivating Factors ◽  
Tourism Experience ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality

AbstractThe recent rapid growth of the tourism and hospitality industries raises a question about the quantity and quality of the workforce needed in these sectors. In the tourism/hospitality industry, where most services are delivered directly by employees, competitive advantage is primarily attained through people (employees), who are perceived as an integral component of tourism experience. This creates challenges for an industry suffering from high rates of staff turnover, especially of young employees who leave their jobs after graduation, choosing other career paths.This study presents the job related motivators that students found important when considering their future careers, and investigates the extent to which those motivators can be found in the tourism and hospitality industry. Is the industry able to offer the motivators that will keep the employees willing to choose this particular path? We focus on two groups of potential employees – Polish and Spanish students. The study reveals that both groups generally do not believe that a career in the TH industry offered these motivating factors. We also contrast and compare both groups’ perceptions in this area.

scholarly journals PROFESSIONAL COMPETENCE OF FUTURE SPECIALISTS IN INFORMATION AND COMMUNICATION TECHNOLOGIES: QR CODING IN STUDENT LEARNING

2019 ◽  
Vol 5 (57) ◽  
pp. 33-35
Author(s):  
A. Hafiiak ◽  
O. Shefer ◽  
E. Borodina ◽  
S. Alyoshin
Keyword(s):  
Information And Communication Technologies ◽  
Professional Competence ◽  
Communication Technologies ◽  
Point Of View ◽  
Quality Level ◽  
It Education ◽  
Information And Communication ◽  
Student Training ◽  
Definition Of

The article explores modern information and telecommunication technologies, which are the basis of information processes in education. The fundamentals of improving the quality of student training from the point of view of the development of a vocational education system are investigated. The authors explore the definition of an innovative educational environment. It is proved that professional IT education is the basis for improving its quality level and has certain advantages over other types of knowledge, providing flexibility due to modern technological features, including the use of QR coding information.

SUSTAINABLE DEVELOPMENT AND QUALITY OF LIFE IN LITHUANIA COMPARED TO OTHER COUNTRIES

2012 ◽  
Vol 18 (4) ◽  
pp. 588-607 ◽  
Author(s):  
Dalia Štreimikienė ◽  
Neringa Barakauskaitė-Jakubauskienė
Keyword(s):  
Quality Of Life ◽  
Sustainable Development ◽  
Positive Impact ◽  
Life Quality ◽  
Point Of View ◽  
Infrastructure Development ◽  
New Approach ◽  
Definition Of ◽  
Objective Indicators

The paper presents the definition of quality of life and its relationship with sustainable development. The paper analyses and compares the indicators of quality of life in Lithuania with other countries. A quality of life is an explicit or implicit policy goal. Various measurements and indicators to evaluate a quality of life were proposed during the recent years however there are no widely accepted objective indicators of quality of life able to compare countries. Sustainable development concept proposes new approach to measure quality of life. Therefore the aim of sustainable development is to increase quality of life. Quality of life can be addressed in terms of people health, the state of economy, employment, infrastructure development, crime and environment. All these indicators are interrelated as economic development creates preconditions to maintain public health, develop social and technical infrastructure, to increase employment, to ensure quality of environment, to tackle with crime etc. From the other point of view healthy and satisfied with the quality of life nation have positive impact on stable economic growth.

The quality of institutions: Problems of definition and evaluation

2021 ◽  
pp. 49-67
Author(s):  
V. L. Tambovtsev
Keyword(s):  
Final Section ◽  
Point Of View ◽  
Quality Of Institutions ◽  
Definition Of

The article is devoted to the analysis of modern ideas about the quality of institutions concept, and the development on this basis of its generalized and operational understanding. The interpretation of the quality of the institution as its legitimacy from the point of view of stakeholders of the institution’s performance is grounded. Starting from the understanding of the object or process legitimacy as a recognition of its right to exist, an approximate question is proposed for conducting sociological surveys to assess the quality of institutions. In the final section of the article, the evolutionary definition of the concept of quality is proposed, and it is shown that the identification of the institutions quality with their legitimacy is fully consistent with this definition.

Practical point of view to moscow region development as tourism industry object

10.12737/6696 ◽  
2014 ◽  
Vol 8 (6) ◽  
pp. 171-178
Author(s):  
Людмила Сильчева ◽  
Lyudmila Silcheva
Keyword(s):  
Tourism Industry ◽  
Point Of View ◽  
Transport Infrastructure ◽  
Moscow Region ◽  
Modern Concept ◽  
Historical Event ◽  
Tourist Attraction ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
Tourist Service

In the tourism and hospitality industry can be distinguished seven tourist service fields: the natural, cultural, historical, event, recreational, mythological, service, anthropological. At the modern tourist industry developing level exists a special opportunity to pick out the new tourist service fields types. Rostourism developed several programs, connected with difference tourist field aspects development. It allows the tourist amount in Russia increasing, in particular, in Moscow region, due to inner tourism developing. In the Moscow region it is possible to develop various types of tourism, such as winter, summer, child, adventure, ethnographic, floristic, ecological, and religious and photo tours. The modern concept of the Moscow region development provides the priority points of tourist attraction and tourist resources of destinations in the region development. In the Moscow suburbs are determined 12 “tourist attraction points”, named "12 pearls suburbs." The tourist field in Moscow suburb needs a development of such tourist field service parameters like: transport infrastructure; accommodation facilities; catering and trade and ctr. Russian and foreign tourists in the priority points of the Moscow region needs to develop attractive tourist routes, package offers tour programs and excursions. Aimed at the Russian and foreign tourists attraction to the Moscow region priority points, it is necessary to develop the special tourist routes, tourist programs and excursions.

scholarly journals National Vocational Qualifications in the Tourism and Hospitality Industry of Slovenia

2019 ◽  
Vol 4 (1) ◽  
pp. 37
Author(s):  
Marija Rok
Keyword(s):  
Labour Market ◽  
Hospitality Industry ◽  
Labour Force ◽  
Supply And Demand ◽  
Student Work ◽  
Current State ◽  
Vocational Qualifications ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality

Hardly anybody would agree that the labour market satisfactorily meets the needs of the tourism and hospitality industry (THI). The THI worldwide faces the shortage of skilled labour force and the Slovenian THI is no exception. The problem persists in spite of various recruitment measures of employers, e.g. engaging migrant workforce, student work, black market, etc. The first aim of the paper was to explore the workforce needs of the THI with an emphasis on its unmet demands. The desk research revealed the mismatch between the supply and demand of the workforce on lower levels. Since the system of the National vocational qualifications (NVQ) is presumed beneficial for deficiencies of the labour market the second aim of the article was to explore the current state of the NVQ system in Slovenia and the selection of the existing NVQs in the THI in order to find out whether the number and structure of awarded NVQ certificates improved structural imbalances on the TH labour market. The author came to the conclusion that all forms of lifelong learning might contribute to improve the qualification structure of the labour force in the country provided that the employers overcome their distrust of the credibility and quality of the NVQs.

scholarly journals Forms of applıcatıon of algorıthms ın school mathematıcs teachıng

2021 ◽  
Vol 2021 (2 (135)) ◽  
pp. 7-12
Author(s):  
Kamala Yunis
Keyword(s):  
Problem Solving ◽  
Computer Technology ◽  
Mathematics Teaching ◽  
Numerical Data ◽  
Point Of View ◽  
The Third ◽  
Theoretical Structure ◽  
Definition Of ◽  
Integrated Mathematics

As for the qualitative definition of the theoretical structure of the concept of algorithm, obtained by building a system of its study on the basis of component analysis in the article, it should be completed by studying the types of algorithmic processes. Three common types of such processes (linear, branching and recursive) play a slightly different role here. The first two types are somewhat simple, as we tried to show in Example 1, it would be natural to use them in the study of the components of the algorithm. Recursive processes can be applied to the play of already separated concepts. There are plenty of examples in various sections of Algebra, such as the "sequences" section, in particular. Finding the approximate value of an expression using the Heron formula can be a good example of recursive processes. The purpose of the research is to develop a methodological system that identifies opportunities to improve the quality of integrated mathematics teaching in V-IX grades and connect it with computer technology as well as identifies ways to apply it in the learning process. Textbooks often show the performance of a particular action on a few specific examples. We come across different situations here. Sometimes the rule is stated after the solution of the work, and sometimes the work is considered after the expression of the rule. The third case is possible, there is no definition of the rule in the textbook, but specific examples of the application of the formed algorithm are considered. This is quite common in school textbooks, especially when considering complex algorithms. In such cases, it is accepted to call the solutions of the studies as examples. The sample solution must meet certain requirements. Let's separate some of them from the point of view of the formed algorithm: the most characteristic cases of the considered type of problem should be considered; numerical data should be selected in such a way that the necessary calculations can be performed orally in order to draw students' attention to the sequence of elementary operations that make up the steps of the formed algorithm. If the problem-solving example meets these requirements, then the type of problem assigned to it can be considered as an algorithm for solving the problem. If, depending on the initial data, there are several fundamentally different cases of problem solving, it is necessary to consider examples of problem solving for each such case.

scholarly journals Hospitality index as a stimulating factor in the development of the Russian Federation Regions

2021 ◽  
Vol 7 (Extra-D) ◽  
pp. 452-461
Author(s):  
Larisa Ivanovna Skabeeva ◽  
Lyudmila Vyacheslavovna Stakhova
Keyword(s):  
Russian Federation ◽  
Future Research ◽  
The Sustainable Development ◽  
Research Areas ◽  
Tourism Sector ◽  
The Russian Federation ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
Stimulating Factor

The purpose of the present article is to review published studies on the competitiveness of destinations and hotels, to determine the future research areas on the competitiveness of tourism and hotels. Also, this article considers the hospitality index as a factor for the development of the Russian Federation regions. The report and the TTCI, published every two years, compare competitiveness in 140 countries and measure a set of factors and policies that ensure the sustainable development of the hospitality and tourism sector, which, in turn, contributes to the development of the country and its competitiveness. Further, the article studies and substantiates the purpose of development and implementation of the hospitality index of the Russian Federation regions. Based on a comparative analysis of approaches to assessing the quality of services in the tourism and hospitality industry in the Russian Federation region, the main indicators and criteria that should be included in the list of the hospitality index are presented.

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