Reengineering in business functions and hotel controlling

1996 ◽  
Vol 2 (1) ◽  
pp. 113-120
Author(s):  
Vlado Galičić
Keyword(s):  
Business Process ◽  
Hotel Industry ◽  
Theory And Practice ◽  
Hotel Management ◽  
Modern Management ◽  
Business Results ◽  
Business Functions

Business reengineering as a new stream in philosophy in managerial theory and practice, deserves appropriate attention. Such request sounds extremely natural when an hotel industry is concerned. Employing positive aims in business reengineering and controlling, as a way of modern management in a hotel business process, hotel management achieves valuable possibilities to gain better business results.

Incorporation of Croatian hotel trade in the standard system of monitoring business results in the world hotel industry

1995 ◽  
Vol 1 (2) ◽  
pp. 239-251
Author(s):  
Ivanka Avelini Holjevac ◽  
Milena Peršić
Keyword(s):  
Hotel Industry ◽  
Standard System ◽  
Hotel Management ◽  
International Flow ◽  
Business Results ◽  
The World ◽  
European Industry ◽  
Successful Business ◽  
World Industry

The paper aims at pointing out the necessity of incorporating Croatian hotel industry in the standard system of monitoring business results in the world hotel trade since it is a precondition of acknowledging and accepting our tourism and hotel industry as a part of the world tourist supply. The following are the needs and advantages of being incorporated in the world hotel industry's system of monitoring business results: • enables comparison of a specific country's hotel industry results with the world industry average, with European industry and hotel industry of specific countries as well as the assessment of the position on the tourist market, • increases the competitiveness of the country's hotel industry as it results in the higher level of services, customers satisfaction and quality of tourism as a whole, • creates and enhances the partnership of the participants in the world tourist market as it enables the exchange of the most important information on hotel operation in specific countries and participation in the international flow of capital, • creates the basis for efficient hotel management as a prerequisite of the hotels successful business and its increased profitability.

Management Responses to Online Reviews: Consumer Preferences of Action Frames and Language Style

2020 ◽  
Author(s):  
Agne Bendaraviciute ◽  
Philipp Wassler ◽  
Thi Hong Hai Nguyen ◽  
Simon Thomas
Keyword(s):  
Figurative Language ◽  
Consumer Preferences ◽  
Online Reviews ◽  
Theory And Practice ◽  
Discrete Choice Experiments ◽  
Hotel Management ◽  
Language Style ◽  
Multi Method Approach ◽  
Language Styles ◽  
Depth Interviews

This study was taken as the understanding of management responses remains scarcely understood in theory and practice, especially concerning consumer preferences. This study aims at examining consumer preferences of the action frames and language styles adopted in hotel management responses to online reviews. A multi-method approach, using discrete choice experiments followed by in-depth interviews, was employed. Findings show that past action frames in management responses are preferred by customers due to the certainty, trustworthiness and detailed information provided. Moreover, literal is favoured over figurative language style due to perceived professionalism and conciseness. The current study helps hotel management to further understand consumer preferences of management responses to online reviews, especially regarding action frames and language styles.

scholarly journals UPAYA MENINGKATKAN KEPUTUSAN PENGGUNAAN MEETING PACKAGE DI HOTEL BUMI ASIH JAYA BANDUNG MELALUI DEMAND BASED PRICING METHODS (Survei pada Tamu Wisatawan Bisnis Pengambil Keputusan Penggunaan Meeting Package Di Hotel Bumi Asih Jaya Bandung)

2016 ◽  
Vol 1 (2) ◽  
pp. 101
Author(s):  
Mohamad Fauzan ◽  
Heri Puspito Diyah Setiyorini
Keyword(s):  
Census Data ◽  
Hotel Industry ◽  
Tourism Industry ◽  
Purchase Decision ◽  
Hotel Management ◽  
Social Culture ◽  
Study Population ◽  
Parametric Statistical Test ◽  
Descriptive Survey ◽  
Positive Effect

Tourism is an industry thath as the potential to become an instrument of increasing foreign exchange earnings. The sector is evolving as it has become a necessary to travel along with the development of tourism social-culture undergoing changes. One of the tourism industry that is always growing increasingly is hospitality industry. Especially in hotel industry. Competitionin hotel industry in Indonesia, especially Bandungkeep growing fast. The key to success in the hotel management not only in terms of services but also from elements of the products and pricing. Those become an valuable asset it self and important in general. Hotel Bumi Asih Jaya Bandung is one of three stars hotel which always strive to provide variety of products through pricing approach. Demand-based pricing method pricing methods that focus on the customer's perspectiveis consistent with the pricing on the customer's perception of value to affect the decision of using meeting package. As the above background, the research conducted on the effects of demand-based pricing methods toeard to purchase decisionof meeting package. The purpose of this study was to determine how the demand-based pricing methods and purchase decision of meeting package at Hotel Bumi Asih Jaya Bandung, and to know how bigthe influence of demand-based pricing methods toward to purchase decision of meeting package. This study is descriptive and verifikatif, while the method is a descriptive survey and survey eksplanatory. Samples takenin this study population as many as 48 people. Sampling techniqueis carried out the census. Data processing is done using parametric statistical test which uses the formula path analysis via SPSS11.5 for Windows. The results showed that the dimensions of demand-based pricing methods that get the highest ratings on the dimensions of the buyer based pricing. While making use of sub-variables that get the highest ratings at the time of use. Demand based pricing methods that consist of buyers based pricing, psychologicalpricing, and negotiation has a positive effect amounting against the decisions of the use of meeting package at Hotel Bumi Asih Jaya Bandung, which means the better the demand-based pricing methods that have the higher the usage decision meetings package is formed.

Toward a Theory Development on the Synergetic Entrepreneurship in the Hotel Industry

2020 ◽  
Vol 5 (2) ◽  
pp. 105-133
Author(s):  
Angelo A. Camillo
Keyword(s):  
Building Block ◽  
Hotel Industry ◽  
Theory Development ◽  
Local Economy ◽  
Future Research ◽  
Hotel Management ◽  
Innovative Model

The study uses the innovative model of Albergo Diffuso, or 'Dispersed Hotel', to substantiate the theory development of the organic synergetic entrepreneurship in hospitality. In this context, it involves the interrelationship between hotel management; restoration of ancient, inhabitable, and abandoned architectures; upcycling sustainability; and the synergetic interplay of all stakeholders. Currently, the number of abandoned structural architectures in Italy is about seven million. This initiative is beneficial to entrepreneurs engaging in upcycling abandoned structures to revive them and create jobs while adding value to the local economy. Identifying the development of concept will serve as the building block to create a synergetic framework for future research and for practitioners in the field.

scholarly journals The value of social networking sites in hotels

2019 ◽  
Vol 22 (2) ◽  
pp. 114-132 ◽  
Author(s):  
Sarah Diffley ◽  
Patrick McCole
Keyword(s):  
Social Networking ◽  
Social Networking Sites ◽  
Customer Value ◽  
Hotel Industry ◽  
Research Area ◽  
Theory And Practice ◽  
Content Type ◽  
Marketing Activities ◽  
The Impact ◽  
Hotel Marketing

Purpose Despite the rapid growth of social networking sites (SNSs), research demonstrating the marketing application of these technologies is lacking. Consequently, this paper aims to explore the impact of SNSs on hotel marketing activities. Design/methodology/approach An exploratory study was used. Adopting a key informant approach, in-depth interviews were conducted with 14 respondents in the hotel industry, who use SNSs as part of their hotel marketing efforts. Findings Networked interactions facilitated by SNSs can influence the marketing activities of hotels in many ways. This extends to deeper connections and co-creating value with customers to enhance the market offerings and promotional activities of the firm. Not all interviewees capitalised upon the capabilities offered by SNSs. Practical implications SNSs act as a key knowledge resource that can be used by practitioners to create and deliver superior customer value. However, the extent to which this is achieved depends on who is responsible for implementing it. Specifically, those with a more proactive attitude and approach towards marketing on SNSs tend to reap greater benefits. Originality/value Using the service-dominant logic as a guide, this paper offers greater insight into the theory and practice of social media marketing in the hotel industry, an under-studied and fragmented research area.

scholarly journals Contextual and Task Performance: Do Demographic and Organizational variables matter?

2019 ◽  
Vol 13 (2) ◽  
pp. 30-42 ◽  
Author(s):  
Namrita Kalia ◽  
Bhawana Bhardwaj
Keyword(s):  
Job Performance ◽  
Task Performance ◽  
Research Work ◽  
Hotel Industry ◽  
Theory And Practice ◽  
Future Research ◽  
Content Type ◽  
Organizational Variables ◽  
Hotel Employees ◽  
And Task

Purpose Improving employee’s performance has always remained an area of concern in the hospitality industry where employees’ performance is related to customers’ satisfaction. The inadequacy of research work on demographics and organization variables’ influence on contextual and task performance has led to present research. Thus, the purpose of this study is to identify role of demographic and organizational variables in affecting contextual and task performance of hotel employees. Design/methodology/approach Data was collected from a sample of 350 hotel employees. The research is based on primary data and a structured questionnaire. Findings Task performance of employees increases with the age but contextual performance improves up to 40-50 years and then remains constant. Low salaries and job insecurity affected the performance of employees. A change of designation alone, without a corresponding increase in pay, did not enhance the performance of the employees. The type and size of the organization significantly affect job performance. Research limitations/implications The study is a contribution to the theory and practice of employee management and improving employee’s performance. Factors affecting contextual and task performance have been identified. Future research can be conducted based on this study. Practical implications The study has highlighted the significant effect of demographic variables, organizational variables on contextual and task performance of hotel employees. The hotel industry plays an important role in economic development of a country. The study is practically helpful for hotel industry to understand what demographical and organizational variables can be considered to enhance employee’s performance. Originality/value Previous literature has lacked in identifying factors, which can affect the contextual and task performance of hotel employees. The paper is contributing to the existing body of knowledge related to employees’ performance. The managers of hotel industry can use outcome of this research to improve job performance of the employees. Findings open new avenues for future research.

Logistics Optimisation

2020 ◽  
Vol 7 (1) ◽  
pp. 54-76
Author(s):  
Chuks Nnamdi Medoh ◽  
Arnesh Telukdarie
Keyword(s):  
Business Process ◽  
Industrial Revolution ◽  
Present Value ◽  
Business Units ◽  
Business Functions ◽  
Optimisation Model ◽  
Value Add ◽  
The Impact ◽  
Business Challenges ◽  
Modelling Approach

Contemporary multinationals exist in a dynamic digital age in which business units direct enormous attention to technological solutions and business challenges, especially logistics. Business units aim for solutions that are relatively effective to implement, in relation to solving business challenges ensuring sustainability. This research seeks to present value add relative to business process optimisation model based on 4IR (Fourth Industrial Revolution) implementations, specific to multinational logistics optimisation. The onset of the 4IR has advanced businesses significantly, specifically to logistics optimisation. This article assumes a business process-centric modelling approach via industry 4.0 implementations to model and predicts the optimum logistics execution time. This is facilitated based on defined scenarios with all potential variables affecting configured sets of logistics business functions. The results address the present gap related to presenting a process-centric and systemic architecture effective to simulate the impact of change on a business.

A hotel school as a factor of a hotel’s resource potential development: Opportunities of and challenges to creation

10.12737/5372 ◽  
2014 ◽  
Vol 8 (5) ◽  
pp. 157-167
Author(s):  
Роман Ушаков ◽  
Roman Ushakov
Keyword(s):  
Hotel Industry ◽  
Educational Process ◽  
Hotel Management ◽  
Educational Service ◽  
High Quality ◽  
Service Market ◽  
Resource Potential ◽  
Potential Development ◽  
The Status ◽  
Key Aspects

The article deals with the challenges which Russian hotel-industry-specific higher education faces and which significantly undermine the education’s competitiveness in the educational service market in Europe and worldwide. The author identifies the key aspects of personnel training that the author sees as requiring a competition-driven revision. The research undertaken by the author has allowed him to formulate the possible solutions to the problem of low hotel resource potential. The implementation of the solutions is based on the creation of a competitive hotel-management-specific HE institution in Russia The author pays particular attention to such problems as insufficient emphasis on application, which become apparent given the employers’ readiness to provide traineeship programs for HE students; inadequate linguistic skills the students acquire in industry-specific HE institutions, which frustrates the purposes of training that is focused on communication with foreign guests; and, finally, the status value of the students of Russian HE institutions. In the author’s opinion, the problems can be solved through a creation of a new competitive HE institution which will provide high-quality linguistic training, will put emphasis on application, and will collaborate with top regional employers in terms of traineeship programs and recruitment on graduation. The whole educational process in such an institution is to be provided in English, be employer-hotel-based, and guarantee employment in the employer-hotels through a system of graduate-placement or a system of industry-commission. At the transition stage, the solutions can be implemented in the context of an existing industry-specific HE institution.

scholarly journals Implication of Future Time Perspective and Hope on the Continuance Commitment of Hotel Employees

2020 ◽  
Vol 16 (2) ◽  
pp. 161-172
Author(s):  
Adrie Oktavio ◽  
Thomas Stefanus Kaihatu
Keyword(s):  
Employee Turnover ◽  
Time Perspective ◽  
Hotel Industry ◽  
Component Analysis ◽  
Future Time Perspective ◽  
Hotel Management ◽  
Turnover Rates ◽  
Future Time ◽  
Continuance Commitment ◽  
Hotel Employees

Abstract: In the Indonesian hotel industry, high employee turnover rates are very common costly. One of the reasons that causes hotel employee turnover to be high is low commitment. The low commitment is triggered by the low hope of hotel employees to remain and to be committed to continuing their careers in the hotel where they are working today. Employees need certainty about their future that should be guaranteed by hotel management. This study tries to analyze the role of Future Time Perspective (FTP) and its effect on hope and continuance commitment. The data were derived from distributing questionnaires to hotel employees spread in 45 three-star hotels in Surabaya, and subsequently analyzed using the General Structured Component Analysis (GSCA) tool. The results show that FTP influences hope and continuance commitment significantly. Similarly, hope has a significant effect on continuance commitment. Hope is also able to act as a mediator between FTP and continuance commitment.Keywords: hotel industry, future time perspective, hope, continuance commitment Implikasi Future Time Perspective dan Harapan Terhadap Continuance Commitment Karyawan HotelAbstrak: Di industri perhotelan Indonesia, tingkat turnover karyawan yang tinggi sudah menjadi rahasia umum dan sangat memakan biaya. Salah satu alasan yang menyebabkan tingginya tingkat turnover karyawan hotel adalah komitmen yang rendah. Komitmen yang rendah tersebut dipicu oleh rendahnya tingkat harapan karyawan hotel untuk tetap tinggal serta berkomitmen untuk melanjutkan karir di hotel tempat mereka bekerja saat ini. Karyawan hotel membutuhkan kepastian akan masa depannya yang seharusnya bisa dijamin oleh pihak manajemen hotel. Penelitian ini mencoba menganalisa peran Future Time perspective (FTP) dan pengaruhnya terhadap harapan dan continuance commitment karyawan hotel. Data penelitian berasal dari penyebaran kuesioner kepada karyawan hotel yang tersebar di 45 hotel bintang tiga di Surabaya dan selanjutnya dianalisis menggunakan alat analisis General Structured Component Analysis (GSCA). Hasilnya menunjukkan bahwa FTP mempengaruhi harapan dan continuance commitment secara signifikan. Harapan juga berpengaruh secara signifikan terhadap continuance commitment. Harapan juga berperan sebagai mediator antara FTP dan continuance commitment.Kata kunci: industri perhotelan, future time perspective, harapan, continuance commitment

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