scholarly journals Pengaruh Etika Bisnis Islam dan Bauran Pemasaran terhadap Loyalitas Nasabah dengan Keputusan Menjadi Nasabah Sebagai Variabel Intervening (Studi pada BPD Jateng Syariah, BRI Syariah dan Bank Muamalat) di Kota Semarang

2021 ◽  
Vol 9 (1) ◽  
pp. 33
Author(s):  
Abdus Salam ◽  
Muzayyidatul Habibah
Keyword(s):  
Business Ethics ◽  
Customer Loyalty ◽  
Marketing Mix ◽  
Mediating Effect ◽  
Primary Data ◽  
Islamic Banking ◽  
Exogenous Variables ◽  
Endogenous Variables ◽  
Islamic Business Ethics ◽  
Intervening Variables

<em>These study aims to determinew the system from the application of Marketing Mix and Islamic Business Ethicss there is Customer loyalty in Islamic Banking (BRI Syariah, Bank Jateng Syariah and Bank Muamalat) in Semarang City. By using the variables of Marketing Mix and Islamic Business Ethics as Exogenous Variables and Customer Loyalty as Endogenous Variables, besides that, intervening variables are also used to seasure the mediating effect of exogenous to endogenousfactors. Sampling using purposive sampling. The data used is primary data from 3 Islamic Banking customers who are 100 respondents. The results of the study explain that first, the Marketing Mix affects the decision to becomea customer. Second, Islamic Business Ethics influences the decision to became a customer. Third, Marketing Mix has an effect on Customer Loyalty. Fourth, Islamic Business Ethics has no effect on Customer Loyalty. Fifth, the decision to become a customer affects customer loyalty. Sixth, the decision to become a customer is able to mediate between marketing and customer loyalty. Seventh, the decision to become a customer is unable to mediate Islamic Business Ethics on Customer Loyalty.</em>

scholarly journals FAKTOR-FAKTOR YANG MEMPENGARUHI KINERJA KARYAWAN LEMBAGA AMIL ZAKAT NASIONAL (LAZNAS) YAYASAN NURUL HAYAT SURABAYA

2020 ◽  
Vol 7 (2) ◽  
pp. 401
Author(s):  
Vicky Alif Putra ◽  
Ririn Tri Ratnasari
Keyword(s):  
Data Collection ◽  
Least Squares ◽  
Sampling Technique ◽  
Primary Data ◽  
Analysis Method ◽  
Exogenous Variables ◽  
Partial Least Squares Analysis ◽  
Collection Method ◽  
Endogenous Variables ◽  
Intervening Variables

This research aims to prove whether the variables of religiosity level, motivation, and commitment has a significant effect on the performance of employees in the national amil zakat institution Nurul Hayat Foundation in Surabaya. The sample is 67 employees of the LAZNAS Nurul Hayat Surabaya. The data collection method uses Non-Probability Sampling with a saturated sampling technique. This research uses a quantitative approach using primary data in the form of a questionnaire with a partial least squares analysis method. The results of this research indicate that the intervening variables in the form of motivation and commitment have a significant effect on endogenous variables, namely the employees’ performance of LAZNAS Nurul Hayat Surabaya. Exogenous variables on the level of religiosity have a significant effect on motivation and commitment intervening variables but do not affect the employees’ performance of LAZNAS Nurul Hayat Surabaya.Keywords: Religiosity, Motivation, Commitment, Performance, Employee

scholarly journals What keeps Islamic mobile banking customers loyal?

2019 ◽  
Vol 10 (2) ◽  
pp. 525-542 ◽  
Author(s):  
Mohamed Asmy Bin Mohd Thas Thaker ◽  
Md Fouad Bin Amin ◽  
Hassanudin Bin Mohd Thas Thaker ◽  
Anwar Bin Allah Pitchay
Keyword(s):  
Customer Satisfaction ◽  
Customer Service ◽  
Mediating Effect ◽  
Primary Data ◽  
Islamic Banking ◽  
Intention To Use ◽  
Mobile Banking ◽  
Continuance Intention ◽  
Banking Services ◽  
Content Type

Purpose This study aims to find important factors of Malaysian Islamic banking customers’ loyalty or continuance intention to use Islamic mobile banking services. Design/methodology/approach The primary data are collected from the survey administered to 250 customers in the Klang Valley and the analysis is conducted using partial least squares (PLS). Findings Based on the findings, continuance intention of using Islamic mobile banking services was found to be depended on the usability of mobile banking services, customer service provided by Islamic banks towards mobile banking services, customer satisfaction on mobile banking services and trust of customers towards mobile banking services. In addition, the mediating effect of Islamic mobile banking services continuance adoption is significantly influenced by customer satisfaction and trust. Research limitations/implications The sample size and area of study become the obvious limitations, and interpretation of the results and conclusion cannot be as generalised. In addition, as the respondents of this study are existing customers who have used Islamic mobile banking services at least once, relying on the perception of one key informant might imply cognitive biases. Besides, the use of current factors might limit the ability to explore other potentially important determinants of the customers’ continuance intention in using Islamic mobile banking services. Practical implications By understanding these continuance intention factors amongst the customers, it would help the industry player particularly Islamic banking to plan and strategise appropriate policies and support necessary programmes on diversifying and promoting financial transaction using mobile banking services amongst their existing and potential customers. Originality/value This paper offers an additional literature on Islamic mobile banking, especially from the Malaysian context. There is a lack of study that focuses on loyalty towards Islamic mobile banking services. The paper is considered to be the first attempt to examine the factors that influence Malaysian Islamic banking customers’ loyalty or continuance intention to use Islamic mobile banking services.

scholarly journals The Relationship Between Marketing Mix And Customer Loyalty In Hijab Industry: The Mediating Effect Of Customer Satisfaction

2016 ◽  
Vol 37 ◽  
pp. 366-371 ◽  
Author(s):  
Norsyaheera Abd Wahab ◽  
Lailatul Faizah Abu Hassan ◽  
Siti Asiah Md Shahid ◽  
Siti Noorsuriani Maon
Keyword(s):  
Customer Satisfaction ◽  
Customer Loyalty ◽  
Marketing Mix ◽  
Mediating Effect ◽  
The Relationship

scholarly journals PERSEPSI ULAMA, TOKOH ORMAS ISLAM DAN AKADEMISI DI PROVINSI BANTEN TERHADAP BAURAN PEMASARAN PERBANKAN SYARIAH DAN KESESUAIAN PRAKTIK PERBANKAN SYARIAH DENGAN PRINSIP-PRINSIP SYARIAH

ALQALAM ◽  
2017 ◽  
Vol 34 (2) ◽  
pp. 251
Author(s):  
Rita Rosiana ◽  
Ina Indrinana ◽  
Tenny Badina ◽  
Mohamad Ainun Najib ◽  
Isti Nuzulul Atiah
Keyword(s):  
Data Collection ◽  
Field Research ◽  
Marketing Mix ◽  
Research Field ◽  
Primary Data ◽  
Islamic Banking ◽  
Average Value ◽  
Convenient Technique ◽  
Strongly Agree ◽  
Islamic Organizations

Many factors that affect a person's interest in doing something, in this case the author intended is the selection of interest in choosing the community of Islamic banking services. A person's interest in choosing a product is influenced by his perception and knowledge of the product. This study aims to know and analyze the perceptions of the scholars, the leaders of  Islamic organizations and academics of sharia banking and its influence on the growth of Islamic banking in Banten. Teknik data collection used in this research is convenient sampling method. Convenient technique is used because the number of scholars in Banten is very much and the researchers chose the board of MUI of Banten Province as the representative of the ulama in Banten. The type of data used in this study is primary data collected directly by researchers from the field. The data source used in this research is field research (field data) and library research (library data) .The data collection techniques used in this study survey through questionnaires and interviews with the respondents. Based on the results of questionnaires research on 3 groups of Respondents: MUI (30 respondents), Academics (30 respondents), and Islamic Organizations (30 respondents) can be concluded that respondents from academic groups agree on the suitability of the practice and marketing mix of sharia banking with average value 3.77, while respondents from the MUI group and Islamic organizations strongly agree on the suitability of the practice and marketing mix of sharia banking with an average value of 4.11 and 4.35.

scholarly journals Strategi Bauran Pemasaran 4P Dalam Menentukan Sumber Modal Usaha Syariah Pedagang Pasar di Sidoarjo

2020 ◽  
Vol 6 (3) ◽  
pp. 693
Author(s):  
Desy Dwi Sulastriya Ningsih ◽  
M. Ruslianor Maika
Keyword(s):  
Financial Institutions ◽  
Qualitative Method ◽  
Marketing Mix ◽  
Primary Data ◽  
Islamic Banking ◽  
Public Knowledge ◽  
Traditional Market ◽  
Islamic Financial Institutions ◽  
Efficient Data

This research discussed the two main reasons that could be affecting decisions market traders in choosing a source of their capital, which is based on the needs of business capital and marketing with marketing mix 4P. The data obtained through interviews with traditional market traders in the Sidoarjo district using the qualitative method from a phenomenology perspective. This study using primary data analyzed that processed in-app atlas.ti 9 to achieve the structure and efficient data. This study aims to determine the effect of the 4P Marketing Mix carried out by financial institutions in attracting traders to choose the source of their business capital and whether traders' knowledge of usury and Islamic financial institutions can change this decision. The conclusions obtained indicate that public knowledge about riba and Islamic banking does not influence in determining people's interest in choosing the source of business capital, while the marketing mix can attract traders in determining where they will make business resource loans.

scholarly journals Does promotion and islamic business ethics increase consumer loyalty? empirical evidence Resto Kampoeng Banyumili Salatiga

2019 ◽  
Vol 1 (1) ◽  
pp. 11-24
Author(s):  
Sigid Sardiyanto
Keyword(s):  
Structural Equation Modeling ◽  
Business Ethics ◽  
Customer Loyalty ◽  
Significant Influence ◽  
Structural Equation ◽  
Quantitative Research ◽  
Equation Modeling ◽  
Consumer Loyalty ◽  
Purchasing Decision ◽  
Islamic Business Ethics

This research was a quantitative research that aimed to find out how the influence of promotion and Islamic business ethics on consumer loyalty in Kampung Banyumili Resto Salatiga. The analysis of the research was use Structural Equation Modeling (SEM).The results showed that promotion did not directly affect consumer loyalty, but it had a significant influence on buying interest. The buying interest had a significant influence on purchasing decision and it had a significant influence on fulfilling expectation. While the fulfilling expectation significantly effected on satisfaction and on customer loyalty, whereas Islamic business ethics had a significant effect on consumer loyalty. This study concluded that promotion did not directly affect consumer loyalty but passed buying interest, purchasing decision, fulfilling expectation, satisfaction and new customer loyalty. 

scholarly journals DETERMINAN PENERAPAN ETIKA BISNIS ISLAM (STUDI PADA PELAKU USAHA DI KOTA KENDARI)

2017 ◽  
Vol 4 (1) ◽  
pp. 1
Author(s):  
Nurussabariyah Akib ◽  
Ernawati Ernawati
Keyword(s):  
Business Ethics ◽  
Social Environment ◽  
Business Owners ◽  
State System ◽  
Primary Data ◽  
Business Success ◽  
Snowball Sampling ◽  
Family Factor ◽  
Islamic Business Ethics ◽  
Main Determinants

<p><em>This study aimed to examine the determinants of Islamic business ethics implementation in Kendari city. It used primary data that were obtained through interviews and open questionnaires to business owners in Kendari who claimed that they implement sharia principles on business. The samples were 24 respondents that were obtained by snowball sampling. Data were analyzed descriptively in percentage. The results showed that: The majority of respondents (66.67 %) are motivated by reward from Allah in applying Islamic business ethics; and 20.83 % are motivated by business success. While the others are motivated by dakwah and business progress. The main determinants to apply Islamic business ethics are the understanding of religious values; family factor, and social environment. No one respondent who answered that the state system is as the determinant of the Islamic business ethics implementation.</em></p>

scholarly journals Peran etika bisnis Islam terhadap kinerja usaha mikro, kecil, dan menengah (UMKM) pangan di Kota Bogor

2019 ◽  
Vol 6 (2) ◽  
Author(s):  
Salahuddin El Ayyubi ◽  
Sausan Anggi Anggraini
Keyword(s):  
Business Ethics ◽  
Structural Equation ◽  
Descriptive Analysis ◽  
Partial Least Square ◽  
Least Square ◽  
Primary Data ◽  
Food Sector ◽  
Islamic Business Ethics ◽  
Positive Effect

Micro, Small, and Medium Entreprises (MSMEs) have a very important role for developing and increasing Indonesia economy. MSMEs contribution on the Gross Domestic Product (GDP) up to 60.64% and supply manpower up to 97%. However, this potency still accompanied by violations that occurred mainly in the food sector. One of the reason is there are a lot of bussiness activity is not in accordance with proper business ethics. This study analyzes the role of Islamic business ethics on the MSMEs performance. Descriptive analysis method is used to analyze the entrepreneur perception on Islamic Bussiness Ethics, while role of Islamic business ethics on the performance of MSMEs is analyzed with Partial Least Square-Structural Equation Modelling (PLS-SEM). Primary data were collected through online questionnaires and deep interviews to food SMEs muslim businessmen in Bogor City. Results show that the Islamic bussiness ethics has a positive effect on the MSMEs performance.

scholarly journals PERAN MOTIVASI KERJA DAN KEPUASAN KERJA DALAM MEMEDIASI PENGARUH BUDAYA ORGANISASI TERHADAP KINERJA KARYAWAN PADA PT BANK ACEH SYARIAH CABANG BIREUEN

2021 ◽  
Vol 22 (1) ◽  
pp. 85-96
Author(s):  
Em Yusuf Iis ◽  
Yanita Yanita
Keyword(s):  
Job Satisfaction ◽  
Organizational Culture ◽  
Structural Equation ◽  
Work Motivation ◽  
Employee Performance ◽  
Analytical Tool ◽  
Mediating Effect ◽  
Equation Modeling ◽  
Exogenous Variables ◽  
Endogenous Variables

This study examines the influence of organizational culture on employee performance and examines the mediating effect of work motivation and job satisfaction variables. The research sample was 114 employees at the Aceh Sharia Bank Bireuen Branch. The analytical tool used is path analysis using the SEM method (structural equation modeling) using Amos. The results showed that each variable of organizational culture, work motivation and job satisfaction has a positive and significant effect on performance, and work motivation mediates exogenous variables with endogenous variables partially mediating. Job satisfaction variable, on the other hand, becomes a very good intermediary (full mediation) between exogenous and endogenous variables

TINJAUAN ETIKA BISNIS ISLAM PADA STRATEGI MARKETING BMH KEDIRI DI TENGAH PANDEMI COVID-19

2021 ◽  
Vol 4 (2) ◽  
Author(s):  
Mohammad Basid Alharis
Keyword(s):  
Business Ethics ◽  
Marketing Strategy ◽  
Field Research ◽  
Primary Data ◽  
Technical Factor ◽  
The World ◽  
Islamic Business Ethics ◽  
Qualitative Descriptive ◽  
The Difference ◽  
The Impact

Islam does not forbid its servants from doing business in the world. The difference between Islamic business and others is its motivation. In addition to worldly, but the business of Islam is also for the benefit of ukhrowi. And the main goal is not just profit, but zakat and blessing of the results of his efforts. However, business is not always lucky continuously, sometimes experiencing losses due to various factors. Especially at this time, the non-technical factor that is faced now is the impact of the 2019 (covid-19) coronavirus disease pandemic greatly affecting the economies of all Countries in the World. It is interesting to study how the marketing strategy of the company or also business people in order to survive in the midst of this pandemic. Generally affected, the Charitable Institution namely Baitul Maal Hidayatullah (BMH) Kediri has increased incomes. Thus, researchers are interested in conducting a study of Islamic business ethics review on BMH Kediri's marketing strategy in the midst of the covid-19 pandemic. This research uses a qualitative descriptive approach. Because the object of this research is field research, so qualitative research aims to explain phenomena profusely through data collection. The data in this study use primary data through in-depth interviews. Keywords: Islamic Business Ethics, Marketing Strategy, Qualitative Descriptive

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