scholarly journals PROFESSIONAL COMPETENCE OF CIVIL SERVANTS AS A FACTOR OF SUCCESS OF PUBLIC MANAGER

Author(s):  
A. Zhulavskiy ◽  
V. Hordiienko ◽  
N. Malko

The article is devoted to the actual issues of professional competence of civil servants in the system of effective public administration. It was found out that official duties of a state body require professional knowledge and certain competencies of a civil servant how to properly apply them. The analysis of the legislative and regulatory framework in the field of civil service shows that a concept as "professional competence of civil servants." Undergoes formation of its foundations and development. The precondition for the formation of competencies for an employee is determined by the position requirements and job responsibilities. The role of the head of the state body, his/her vision and style of management of the institution and staff, his/her fairness and professionalism in the selection of specialists play an important role. The analysis of the procedure of civil servant evaluation, servant’s activities during the last year and the effectiveness of the tasks set by the head of the civil service indicates a constant need to increase the level of professional competence of the employees. Activities of an HR specialist or service, who is responsible for supporting employees in personal, professional and competence growth through elaborating individual plans and training schemes. Approaches to evaluate activities of civil servants and impact of these activities were identified. The current state of implementation of the system of training and re-training, the basic requirements and types of educational services, platforms, including online, were assessed. Basic requirements to professional competence of civil servants necessary for effective work of public authorities were identified. The ways to solve and improve the mechanisms of realization civil service policies, namely improvement of the system of increase of professional competence of civil servants, were suggested. Considering the long-term public administration reform in Ukraine, the government's focus on the gradual provision of public institutions with competent and professional employees who would meet European standards, was identified.

Author(s):  
Vainius Smalskys ◽  
Svitlana Khadzhyradieva ◽  
Sergii Slukhai

As for the civil service in Ukraine, we can identify a number of innovations aimed at improving the performance and ensuring the quality of civil service, namely: separation of administrative and political positions; clarification of the legal status of a civil servant; separation of civil service from political activity; establishing an exhaustive list of persons who are not subjected to the civil service legislation; introduction of a new approach to the classification of civil servants’ positions; a competency-based approach to the selection of candidates for the civil service; defining legislatively common approaches to entry, performance and separation from civil service; improving professional skills and professional training of civil servants, their labor remuneration, bonus payments and encouragement, as well as disciplinary responsibility.  Reforming the civil service legislation has become the most important step towards the public administration reform. Constant changes and amendments to the newly adopted legislation signify about it imperfection. Nevertheless, it should be noted that legislators and reformers are moving in the right direction. The data analyzed in the article show that Ukraine has come a long way from the Soviet civil service legacy. However, it is still in the middle of the road: these achievements must be supported by continuous efforts to render them irreversible and significantly improve the efficiency of public administration. The analysis of the sources in the article shows that the ideal picture of a public servant should correspond to his real perception. In fact, the public perception of civil servants in Ukraine is quite negative, as people see a striking difference between the reality and the ideal mentioned above. It turned out that the public servant, according to public perception, lacked almost all the necessary features. This demonstrates the enormous problems with civil servants in Ukraine due to the mismatch between public perception and the ideal image of a public servant. Thus, statistics show that the majority of respondents (about 70 percent) said that a Ukrainian civil servant is poorly qualified, tends to avoid solving complex cases, impatiently violates the law, demonstrates low respect for customers, is not trustworthy, is biased and interested in his own interests (puts one's own interests ahead of the public), non-result oriented, etc. The article concludes that public service reform in Ukraine should be supported not only by political measures that enhance the professionalism of employees, but also include procedures for changing public attitudes towards them. The negative perception of civil servants can be closely linked to the civil service itself: Ukrainians perceive it as a corrupt and bureaucratic institution that breaks innovation, does not care about cost-effectiveness, and does not perceive positive change.


2018 ◽  
Vol 6 (3) ◽  
pp. 39-47
Author(s):  
T. Y. Vytkо

The peculiarities of the implementation of the public administration reform have been characterized, focusing on such areas of the reform as modernization of the civil service and human resources management. The article deals with the civil servant, who is the main object of the reform of the civil service, and its subject. The requirements for candidates for entering to civil service have been analyzed, namely, academic degree, general and special qualification, capability.The main aspects of the civil servant career in Ukraine are depicted graphically; the detailed analysis is done considering the provisions of the current legislation and implementation practice in Ukraine and some foreign countries. Some rights, duties and restrictions on civil servants, which are defined in the current legislation, are described. The main problem aspects of professional activity of civil servants in the context of adapting current legislation to European standards (conducting competition for civil service positions, evaluating the results of official activity, promotion, raising the level of professional competence, remuneration of labor, etc.) have been revealed. The analysis of the involvement of public associations and independent experts in personnel processes, as well as the issue of remuneration of civil servants. It is noted that the civil servant must meet the established requirements, actively react to all the challenges of society, act in accordance with the current legislation, and constantly increase his level of professional competence and be a single entity with the system of public administration. The emphasis is placed on the lack of an effective automated human resources management system in the civil service and the importance of its creation for the effectiveness of the civil service of Ukraine and the professional activity of civil servants in particular.


2020 ◽  
Vol 59 (10) ◽  
pp. 98-100
Author(s):  
Samira Eldar Mehraliyeva ◽  

The responsibility of civil servants in public administration in a democratic environment is one of the central issues. The responsibility of civil servants and the grounds and conditions of termination are specified in the Law on Civil Service, which is the main legislative act implementing sectoral regulation, which emphasizes the importance of this issue. The article briefly analyzes the civil service position and civil servant, the legal basis, the concept of responsibility as a legal phenomenon, and the grounds for termination. Key words: civil service position, civil servant, termination, responsibility, restrictions


2020 ◽  
pp. 71-75
Author(s):  
O.V. Seletskyi

One of the main factors for ensuring effective and honest work of civil servants is the formation of proper motivation and remuneration for the performance of tasks. Officials, along with other employees, strive public recognition of the results of their work. Encouragement of civil servants promotes the development of initiative, responsibility, confidence in their actions, a conscious attitude to work, mobilization to overcome difficulties and increase their credibility. Measures of material and moral support of civil servants help to realize the correct understanding of their labor obovyazkiv, helps to increase labor activity and improve the performance of the state body. The article analyzes the views of scholars on the interpretation of such a legal category as "encouragement". The provisions of the Law of Ukraine "On Civil Service" and bylaws regulating the grounds, types and procedure for applying incentives to civil servants are analyzed. It is established that the following types of incentives can be applied to civil servants: 1) announcement of gratitude; 2) awarding a diploma, a diploma, other departmental awards of a state body; 3) early assignment of the rank of civil servant; 4) presentation for awarding by government honors and awarding with a government award (congratulatory letter, thanks, diploma); 5) submission for state awards. The author proposes to expand the existing list of types of incentives for civil servants with such incentives as rewarding with a valuable gift and paying a bonus. The article also draws attention to the imperfections of the legal regulation of the procedure for applying certain types of incentives in the civil service. The author's definition of the term "encouragement of a civil servant" is proposed. It is concluded that the incentives for civil servants play an important role in enhancing their professional activities and are aimed at forming in them a conscientious attitude to work. However, some issues in this area still need significant refinement at the legislative level.


Author(s):  
A. Lipentsev ◽  
O. Romanyuk

Problem setting. Aspects of leadership have been studied throughout the entire history of humanity, and since the 80s of the 20th century it has become a subject of systematic research of various sciences, scientific investigations of ways and means of development of leadership qualities of a person have been carried out [25, p. 73]. The phenomenon of leadership is extremely rich in its manifestations and functions and depends on historical epochs, types of political systems, specific situation, peculiarities of leaders and their constituents and other factors [25, p. 76].Accordingly, during the critical period in the development of the Ukrainian society, the old principles of governance lose their efficiency and stop to work. It becomes difficult to exercise leadership in a world where creativity is valued more than diligence, indicating a change in the nature of the leadership phenomenon. Taking into account that Ukraine is currently in a zone of turbulence, there is an urgent need to improve approaches to human resource management in the system of public authorities. Therefore, aspects of enhancing the effectiveness of management and leadership in the public service are still gaining relevance in further research.In our publication we will focus on our own thoughts on the development of leadership in general and leadership in public service on the basis of analysis of the source base of scientific research on leadership.Recent research and publications analysis shows that the problem of leadership in public administration is constantly in the sight of the scientists who are trying to grasp all edges of the leadership phenomenon. However, this topic is still more thoroughly designed and developed by foreign scientists, among them: A. Adler, K. Lewin, R. Bales, R. Tannenbaum, I. Weschler and F. Masaryk, P. Drucker, F. Fiedler, V. Vroom, F. Yeatton, M. Mescon, P. Hersi and C. Blanchard, W. Bass, Conger and R. Kanungo, A. Fllley, R. House, S. Kerr, B. Chester, C. Shrishame, F. Fiedler and others. The scientific paths of formation and development of leadership were also studied by native scientists. These include T. Vasylevska, N. Honcharuk, I. Hrishchenko, S. Derzhanovska, A. Kliuchnikov, A. Lipentsev, L. Pashko, A. Pakhariev, T. Pidlisna, L. Prykhodchenko, A. Rachynskii, I. Surai, S. Seriohin, V. Tolkovanov, P. Khaitov and others. At the same time, the leadership of the civil service was repeatedly emphasized by NAPA (National Academy for Public Administration) scientists O. Parkhomenko-Kutsevil, O. Piddubchak, V. Poberezhnaia, N. Popadiuk, P. Sydorenko, R. Storozhev, S. Chernova, S. Haiduchenko, and others. Some positions of works of these scientists are used in the further for substantiation of own understanding of leadership.At the same time, the largest Google search engine for the query «leadership in public administration» (status 23.08.2021) received 558,000 links, which indicates that the concept of leadership is very popular. We have reviewed a few of them that are relevant to our own research [6, p. 35].Highlighting previously unsettled parts of the general problem. The research of leadership development in the public service is of particular relevance for modern Ukrainian society. Accordingly, the authors studied theoretical and conceptual approaches to the research and development of leadership in public authorities, taking into account the priorities of the “Public Administration Reform Strategies in Ukraine for 2022-2025”, approved by the Cabinet of Ministers of Ukraine of 21 July 2021, №831-p.Aim of the paper. The article aims to reveal theoretical and conceptual approaches to the research of leadership in public authorities in the context of the tasks of scientific support for the implementation of the main goals of the “Strategy for Public Administration Reform in Ukraine for 2022-2025”.Paper main body. Summarizing various definitions, we can define leadership as a type of managerial interaction (in this case – between the leader and followers), based on the combination of different sources of power depending on a specific situation and aimed at motivating people to achieve common goals. In other words, leadership is the relationships of dominance and subordination, influence and direction in the system of interpersonal relations in the group, which lead to the intended goal. However, in socio-political life, the concept of “leader” is often associated with the concept of “manager”. Thereby, serious debates about the similarity or divergence of these concepts take place in the scientific community today. In particular, researchers are trying to reveal who is more required in a modern civil service – a manager, a leader, or a manager-leader? They also try to find out if a specialist can be an informal leader. If yes, how can a manager successfully use such a human resource then?Besides, the practice shows that a manager in public authorities is not always a leader, and a leader is not always a manager. It has also been proven that a manager with managerial skills, who exercised leadership, is more effective. Conclusions of the research and prospects for further studies. Leadership in public authorities is an understudied phenomenon that requires comprehensive research. Comparing the phenomena of leadership and governance within classical management and leadership, it can be argued that leadership involves the ability to lead employees to a common goal, to motivate them to want to do what is necessary.The way to an effective model of public administration management is the systematic development of leadership at all management levels.Development of innovative and service aspects of organizational culture and its management - this is the main task of leaders at all levels in public authorities in the context of the implementation of the “Strategy for Public Administration Reform until 2025”.


Social Law ◽  
2019 ◽  
Author(s):  
A. Andryeyev

It is stated that the current legal regulation of the personnel support of the civil service of Ukraine does not fully satisfy the needs of the society for the purposes of ensuring the fulfillment of the tasks set, and therefore the issues related to the improvement of the existing mechanisms are still not relevant, since the proper functioning of the state institutions is impossible without a skilled and powerful state apparatus. The list of problems of legal regulation of the civil service personnel is determined. Suggestions are made to address these issues. It is established that one of the problems of legal regulation of the personnel support of the civil service of Ukraine under the national legislation is the imperfection of the current legislation in this field, which creates "hidden opportunities for positions". Attention was drawn to the need to address corruption issues, in particular, the strengthening of control by staffing services was proposed. For example, when recruiting a candidate for a civil servant position, the HR should, along with checking education data, work experience, etc., pay attention to identifying moral and ethical qualities and the absence of allegations of corruption in the past. The article analyzes the aspects of optimization of legal regulation of public service personnel. It is proposed to optimize the legal regulation of the staffing of the civil service of Ukraine in several stages in order to increase the level of professional competence of civil servants. Some researchers have expressed their views on this issue, of which the proposal to focus attention on attracting young creative personnel to the civil service is particularly interesting. In this case, it is advisable to amend Article 19 of the Law of Ukraine "On Civil Service" of 10.12.2015 No. 889-VIII with the establishment of the maximum age of admission to the position of civil service, which in practice can really contribute to the formation of a qualitatively new composition of civil servants. You can set an approximate age of 30 years. Among the areas of optimization of the legal regulation of the personnel support of the civil service of Ukraine, at the stage of raising the level of professional competence of civil servants, the extension of the personal responsibility of civil servants is highlighted. The main problems for today are that the current Law of Ukraine “On Civil Service” of December 10, 2015 No. 889-VIII provides only two types of liability of civil servants - disciplinary and material. In the Criminal Code of Ukraine and the Code of Ukraine on Administrative Offenses, firstly, the legislator does not use the term "civil servant", and secondly, there are no sections directly related to the offenses and crimes of public servants in the structure of these normative legal acts. the rules may be contained in different sections of the codes.


Introduction. The article is devoted to the analysis of the content of the institute of legal restrictions imposed on a woman who is in the civil service and performs tasks in the field of public administration. On the basis of the provisions of acts of international law and the laws of Ukraine on Civil Service, found that for women - civil servants subject to special legal restrictions, which are provided by law bans involvement of women in certain forms of their professional duties and tasks for narrowing their total workload to preserve their health and create conditions for full implementation of the social function of the mother. The main results of the study. It is proved that the relevant legislation on public service both Ukraine imposed restrictions on female civil servant to attract her to the tasks of public administration and, at the same time, it focused on social protection. This approach is contributes to the establishment of a regime of "normal living conditions for civil servants. In particular, under the law relating to limiting women's participation in official missions, limiting working hours for women, limitations associated with the transfer of female civil servant to another location and so on. Particular attention is paid to the specifics of women's performance in the field of public administration of defense and national security. It is established that many legal restrictions for women in these areas are not always observed. In particular, attention is focused on unequal age conditions for concluding a contract for military service for women, the established age limit for female conscripts, regardless of service, and the ability of men to serve in the army for 15 years longer than women. The latest changes in the legislation to correct this situation are also disclosed. Conclusions. It is noted that the legal restrictions provided for in the legislation, which are provided for women involved in public administration, despite their positive impact, narrow in some way the scope of their professional opportunities, as well as limit the actual ability to exercise power. However, their inherent social nature and the state must provide adequate compensatory mechanisms stimulating professional activity of women civil servants and minimize the impact on female civil servant consequences relevant restrictions. In its turn, optimal administration of such measures is intended to increase not only the professional performance of women as public administrators, but also enhance the social effectiveness of public administration in general.


2020 ◽  
Vol 45 (2) ◽  
pp. 204-212
Author(s):  
Nataliia Obushna ◽  
Serhii Selivanov

New requirements for public administration put forward requirements for the civil service and its main resource – civil servants able to provide quality services and work to achieve results in the public interest, apply European standards of public administration and make public policy in the face of change. In turn, the need to address the challenges outlined above revisits the theoretical foundations related to the development of the staffing potential of the civil service (SРСS) and the improvement of the state-administrative mechanisms that provide it. The main idea of the article is to theoretically substantiate the mechanisms of development of the SРСS in the conditions of anthropological orientation of public administration. The state of the research of the phenomenon of «staffing potential of the civil service» in the scientific discourse is analyzed and its conceptual-categorical apparatus is developed. The essence of such basic definitions of the work as «staffing potential of the civil service», «development of staffing potential» has been established. At the same time, attention is paid to the fact that in the process of studying the essence of the SРСS, we turn to the subjective factor, but not in its individual-personality manifestation, but take it in a holistic-generalized, formed into a single complex of abilities (possibilities). The mechanisms of development of the SРСS are defined as an integral set of norms, principles, methods, tools and levers of influence, through which conditions are created for the development of the capabilities and capabilities of civil servants to perform professional tasks and implement state functions. The composition and structure of the SРСS from the point of view of its development have been specified and on this basis, the mechanisms of public administration of this process have been identified, namely, organizational and legal, resourceful, motivational and informational and communicative. It is established that the identified mechanisms for the development of the staffing potential of the civil service interact closely with each other. Thus, the identified mechanisms for the development of the SРСS form organizational, legal, motivational-value and other integrated ways of stimulating the civil service personnel to self-knowledge, self-improvement and self-realization in order to solve public tasks and realize the functions of public administration in terms of its reform.


Author(s):  
Nazar Podolchak ◽  
Veronika Karkovska

Updating the prestige of the public service is a prerequisite for successful European integration and good and efficient public administration that meets the requirements of modern times and European standards and principles of good governance. The aim of the article is to study the prestige of public service through cluster analysis. The article considers the directions of increasing the prestige of public service and highlights the main advantages. The research is based on the analysis of indicators that directly affect the formation of the prestige of the public service of Ukraine and leading countries. Also, to take into account the prestige, international indices were selected, which are the result of the effectiveness of public administration and the macroeconomic environment, as they reflect the opportunities and freedom of activity. With the help of cluster analysis, the classification of indicators that characterize the level of prestige of the civil service in different countries is carried out. As a result, the formation of clusters of prestige of the civil service in different countries of the world is considered and practical recommendations for its increase are presented. It is established that the prestige of the public service is of paramount functional importance, as it is civil servants who are the real leaders of publicity ideas in practice. The article concludes that the prestige of public service largely depends not only on the availability of highly qualified staff, but also on efficiency, but also on the trust, respect of the population, on how the laws and regulations of public authorities will be perceived in public opinion. The prestige of public service is a key indicator of the efficiency and strength of the state in the international environment. It also directly affects the state's ability to provide services to the population, promote competition and growth.


2019 ◽  
Vol 6 (2) ◽  
pp. 58-67
Author(s):  
Liudmyla Malimon ◽  
Alla Pashkina

The article deals with the psychosemantic reconstruction of the concept of manager’s competence. The study is based on free word association test (WAT) held with the managers of public administration (n=38) from Volyn Oblast (Ukraine) and master candidates of the public administration program (n=38) who studied at Eastern European National University in Lutsk (Ukraine). Nuclear zones, single frequency responses, and associative field structure of the investigated concept in the two samples were analyzed. The most frequent nuclear associations confirmed the lexicographic meaning of the concept “competence” and revealed that the leader’s expertise is closely related to their professional knowledge and skills. Next, factor analysis of data obtained from the Semantic Differential (SD) test established common and distinctive features of the semantic field structure of the concept of manager’s competence. The research results showed that the managers from the sample emphasized the importance of experience and effectiveness, the development of their professionally relevant job skills and ability to influence their subordinates. By contrast, master candidates, along with experience and job skills, indicated a set of characteristics that demonstrate the need for a general intellectual level of the managers, their moral and ethical personality traits, and their ability to maintain effective interpersonal interaction. References Болотіна Є. В. Компетентнісний підхід в державному управлінні: становлення та еволюція / Економічний вісник Донбасу. 2017. № 3(49). С. 138-145. Bolotina, Ie. V. (2017). Kompetentnisnyi pidkhid v derzhavnomu upravlinni: stanovlennia ta evoliutsiia. [Competence-Based Approach in State Administration: Establishment and Evolution.] Ekonomichnyi Visnyk Donbasu, № 3(49), 138-145. Дробот О. В. Психосемантика управлінської свідомості керівника: монографія. Донецьк: Східний видавничий дім, 2014. Drobot, O. V. (2014). Psykhosemantyka upravlins’koii svidomosti kerivnyka [Psychosemantics of the Managerial Consciousness of the Leader]. Donetsk: Skhidnyi Vydavnychyi Dim. Жмінка С. П. Зарубіжний досвід впровадження компетентнісного підходу в державне управління. Ефективність державного управління: зб. наук. праць. 2013. Вип. 37. С. 451-458. Zhminka, S. P. (2013). Zarubizhnyi dosvid vprovadzhennia kompetentnisnoho pidhodu v derzhavne upravlinnia [Foreign experience of competence-based approach implementation into state administration]. Efectyvnist’ Derzhavnoho Upravlinnia, 37, 451-458. Кукуля А. Принципи професіоналізму державних службовців та профілі професійної компетентності посад державної служби. Вісн. держ. служби України. 2012. № 3. С. 11-17. Kukulia, A. (2012). Pryntsypy profesionalizmu derzhavnykh sluzhbovtsiv ta profili profesiinoii kompetentnosti posad derzhavnoii sluzhby [principles of civil servants professionalism and civil service positions professional competence profiles]. Visnyk Derzhavnoyi Sluzhby Ukrainy, 3, 11-17. Линдюк О. Профілі професійної компетентності державних службовців як складова модернізації державної служби. Державне управління та місцеве самоврядування. 2015. Вип. 4(27). С. 187-199. Lyndiuk, O. (2015). Profili profesiinoii kompetentnosti derzhavnykh sluzhbovtsiv iak skladova modernisatsii derzhavnoii sluzhby [Civil servants professional competence profiles as a component of civil service modernization]. Derzhavne Upravlinnia ta Mistseve Samovriaduvannia, 4(27), 187-199. Лозова О. М. Психосемантика етнічної свідомості. К: Освіта України, 2007. Lozova, O. M. (2007). Psykhosemantyka Etnichnoii Svidomosti [Psychosemantics of Ethnic Consciousness]. Kyiv. Петренко В. Ф. Основы психосемантики. СПб.: Питер. 2005. Petrenko, V. (2005). Osnovy Psikhosemantiki [Foundations of Psychosemantics]. S.-Petrsburg: Piter. Dictionaries Караванський С. Практичний словник синонімів української мови. Київ, 2000. Словник української мови: в 11 томах. Академічний тлумачний словник (1970—1980). Т. 4. 1973. С. 250. Stevenson, A. (Ed.). (2010). Oxford Dictionary of English. Oxford University Press, USA. References (translated and transliterated) Bolotina, Ie. V. (2017). Kompetentnisnyi pidkhid v derzhavnomu upravlinni: stanovlennia ta evoliutsiia. [Competence-Based Approach in State Administration: Establishment and Evolution.] Ekonomichnyi Visnyk Donbasu, № 3(49), 138-145. Drobot, O. V. (2014). Psykhosemantyka upravlins’koii svidomosti kerivnyka [Psychosemantics of the Managerial Consciousness of the Leader]. Donetsk: Skhidnyi Vydavnychyi Dim. Zhminka, S. P. (2013). Zarubizhnyi dosvid vprovadzhennia kompetentnisnoho pidhodu v derzhavne upravlinnia [Foreign experience of competence-based approach implementation into state administration]. Efectyvnist’ Derzhavnoho Upravlinnia, 37, 451-458. Kukulia, A. (2012). Pryntsypy profesionalizmu derzhavnykh sluzhbovtsiv ta profili profesiinoii kompetentnosti posad derzhavnoii sluzhby [principles of civil servants professionalism and civil service positions professional competence profiles]. Visnyk Derzhavnoyi Sluzhby Ukrainy, 3, 11-17. Lyndiuk, O. (2015). Profili profesiinoii kompetentnosti derzhavnykh sluzhbovtsiv iak skladova modernisatsii derzhavnoii sluzhby [Civil servants professional competence profiles as a component of civil service modernization]. Derzhavne Upravlinnia ta Mistseve Samovriaduvannia, 4(27), 187-199. Lozova, O. M. (2007). Psykhosemantyka Etnichnoii Svidomosti [Psychosemantics of Ethnic Consciousness]. Kyiv: Osvita Ukraїny. Petrenko, V. (2005). Osnovy Psikhosemantiki [Foundations of Psychosemantics]. S.-Petrsburg: Piter. Dictionaries (translated and transliterated) Karavansky, S. (2000). Praktychnyi Slovnyk Synonimiv Ukrains’koii Movy [The Practical Dictionary of the Ukrainian Language Synonyms]. Kyiv. Slovnyk ukrains’koii movy: v 11 tomakh. Akademichnyi tlumachnyi slovnyk. (1970-1980) (1973).. [Dictionary of the Ukrainian Language: in 11 Volumes. Academic Dictionary. 1970-1980], 4, 250. Stevenson, A. (Ed.). (2010). Oxford Dictionary of English. Oxford University Press, USA.


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