scholarly journals THE RELATIONSHIP BETWEEN UNIVERSITY LEADERSHIP AND IMPROVING PRODUCT QUALITY IN THE ENVIRONMENT OF AIN SHAMS UNIVERSITY

2021 ◽  
Vol 50 (4) ◽  
pp. 343-373
Author(s):  
Samah R. Abdel Kader ◽  
Atef A. Hassan ◽  
Osama M. Fared
Keyword(s):  
Product Quality ◽  
University Leadership ◽  
The Relationship

PENGARUH KUALITAS PRODUK DAN KUALITAS PELAYANAN TERHADAP PENINGKATAN KEPUASAN DAN LOYALITAS PELANGGAN PERUSAHAAN DAERAH AIR MINUM (PDAM) KOTA MAKASSAR

2019 ◽  
Vol 3 (2) ◽  
pp. 228-244 ◽  
Author(s):  
Muhammad Rezha Pahlawan ◽  
Nurlia Nurlia ◽  
Abdul Rahman Laba ◽  
Erlina Pakki ◽  
Hardiyono Hardiyono
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Product Quality ◽  
Customer Loyalty ◽  
Indirect Effects ◽  
Analysis Method ◽  
Water Company ◽  
The Relationship ◽  
Intervening Variables ◽  
Customer Satisfaction And Loyalty

This study aims to determine the effect of Product Quality and Service Quality on Increasing Customer Satisfaction and Loyalty in Makassar Municipal Water Company (PDAM) both directly and through intervening variables or indirect effects. This study uses a quantitative approach conducted with the aim to explain the position of the variables studied and the relationship between one variable with another variable. This research will explain the causal relationship between variables through hypothesis testing. In this study, the analysis method used is path analysis using the SmartPLS program. The results of this study found that directly the product quality had a positive and significant effect on customer satisfaction, service quality had a positive and significant effect on customer satisfaction, product quality had a positive and significant effect on customer loyalty, service quality had a positive and not significant effect on customer loyalty, customer satisfaction positive and significant effect on customer loyalty. The indirect effect of this research is product quality has a positive and significant effect on customer loyalty if mediated by customer satisfaction. Service quality also has a positive and significant effect on customer loyalty if mediated by customer satisfaction.

LOYALITAS PELANGGAN: PERAN CITRA MEREK DAN KUALITAS PRODUK

2019 ◽  
Vol 4 (3) ◽  
pp. 391-400
Author(s):  
Machmed Tun Ganyang
Keyword(s):  
Regression Analysis ◽  
Product Quality ◽  
Customer Loyalty ◽  
Brand Image ◽  
Dominant Factor ◽  
Consumer Loyalty ◽  
The Relationship

This study aims to examine the relationship between brand image and product quality on customer loyalty in sports products. Data were collected through a questionnaire of 68 respondents. Through regression analysis, the results show that brand image and quality can explain variations in consumer loyalty with the brand image as a dominant factor. This finding implies that producers can increase consumer loyalty by enhancing brand image. Companies need to think about how to develop key messages so that consumers can clearly understand the position of the product. The unique aspects of the product need to be improved to create a special impression on the customer. Keywords: brand image, produk quality, customer loyalty

scholarly journals RELATIONSHIP PRODUCT QUALITY AND PRICE WITH CONSUMER BUYING INTEREST IN OLE-OLE FUTSAL BUNG TOMO SURABAYA

2019 ◽  
Vol 1 (2) ◽  
pp. 217-223
Author(s):  
Ahedi Syukro Sahudi ◽  
I Nyoman Sudapet ◽  
Hamzah Denny Subagyo
Keyword(s):  
Social Sciences ◽  
Data Analysis ◽  
Product Quality ◽  
Test Analysis ◽  
Spearman Rank ◽  
Analysis Technique ◽  
The Social ◽  
Calculation Process ◽  
The Relationship ◽  
Effect Method

This research was conducted with the aim of knowing the relationship between product quality and price with the interest of buying consumer Ole-Ole Futsal Bung Tomo. This type of research uses a quantitative approach. The sample in this study were 30 respondents taken by the snowball effect method. The data analysis technique in this study usedcorrelation test analysis Spearman rank. The calculation process was aided by theapplication program Statistical Package for the Social Sciences (IBM SPSS Statistics 20). The results of this study indicate that a correlation of 0.877 means that it is very strong and based on calculations, the product quality variable with consumer buying interest has a sig value of 0.000 <0.05, so Ho is rejected, the product quality is significantly associated with consumer buying interest. And the price variable shows that there is a correlation of 0.738 which means strong and based on calculations, the price variable with consumer buying interest has a sig value of 0.000 < 0.05 so Ho is rejected, then the price is significantly associated with consumer buying interest.

scholarly journals MODEL KEPUTUSAN PEMBELIAN PAKAIAN BATIK DAN TINGKAT KEPUASAN KONSUMEN

2020 ◽  
Vol 6 (1) ◽  
pp. 67-74
Author(s):  
Hani Ernawati ◽  
Fitriana Fitriana
Keyword(s):  
Customer Satisfaction ◽  
Product Quality ◽  
Consumer Satisfaction ◽  
Least Square ◽  
Market Demand ◽  
Purchasing Decision ◽  
Ordinary Least Square ◽  
Satisfaction Index ◽  
Quality Product ◽  
The Relationship

Batik is a craft that has high artistic value and has become part of Indonesian culture that must be preserved. The level of consumer satisfaction towards Batik has to be known in order to understand the market demand, as well knowing the influencing factors that have postive effect on purchasing decision of Batik. The purposes of this study are (1) measures customer satisfaction levels of batik clothing, (2) measures the influence of quality product, brand, price, and access toward purchasing decision. Method - A total of 120 respondents were asked to rate their assesment on product quality, brand, price and access to get Batik clothes and their purchasing decision. Analysis of customer satisfaction used Consumer Satisfaction Index. The relationship between quality product, brand, price, and access toward purchasing decision determined by regression analysis Ordinary Least Square. The result of this study revealed that consumers’ satisfaction toward Batik clothes included in term of satisfied category. Brand and price had positive effect on purchasing decision, but product quality and accesibity didn’t.

scholarly journals University Students’ Perception of Transformational Leadership of the University President in Korea: The Role of Students’ Personality, Affect, and Affective Commitment to the University

2021 ◽  
Vol 20 (1) ◽  
pp. 160-184
Author(s):  
Boram Do ◽  
Seung-Yoon Rhee
Keyword(s):  
Transformational Leadership ◽  
Negative Affect ◽  
University Students ◽  
Affective Commitment ◽  
Affective State ◽  
Hierarchical Regression ◽  
University President ◽  
University Leadership ◽  
The University ◽  
The Relationship

This study explores how university students’ personality and positive or negative affect influence their perception of transformational leadership of the university president. It further examines how the level of students’ affective commitment to the university moderates the relationship. Survey data were collected from 141 undergraduate and graduate students enrolled in a large public university in South Korea. The students answered survey questions to measure their big-five personalities, positive and negative affect, affective commitment to the university, and their perception of the university president’s transformational leadership. The results of hierarchical regression analyses show that (a) students’ positive affect is positively related to their perception of the university president’s transformational leadership, after controlling for the effect of the students’ personality and that (b) students’ affective commitment to the university moderates the relationship between negative affect and perception of transformational leadership of the university president. This study sheds light on the dynamic, reciprocal process of the social construction of university leadership with an emphasis on students’ affective state and personality traits as critical factors in understanding distant leadership.

Strategi Masjid Baitul Ihsan Bank Indonesia Jawa Timur Dalam Membangun Loyalitas Murid Tpq

2019 ◽  
Vol 2 (2) ◽  
pp. 124
Author(s):  
Faiz Khudlari Thoha ◽  
Habibulloh Mubarrok ◽  
Fathurrahman Masrukan
Keyword(s):  
Data Collection ◽  
Product Quality ◽  
Comparative Advantage ◽  
Qualitative Method ◽  
Relationship Management ◽  
Complex Data ◽  
Good Relationship ◽  
Exploratory Approach ◽  
The Relationship ◽  
Taking Care

 ABSTRACTCustomer Relationship Management (CRM) is a process of obtaining, maintaining, and improving the profitable relationship to the customers with the intention of creating a good vibe to the customers. Through the satisfaction coming from the customers, it will maximize the profits for the company in order to obtain a comparative advantage by taking care of the product quality to improve more satisfaction for the customers. CRM will also support the TPQ administrators in order to maintain and improve the relationship with the students. A good relationship with TPQ students will create loyalty to the TPQ program. One of the methods TPQ Baitul Ihsan Mosque administrators used is by decreasing the amount of student desertion. Like providing more facilitaties such as providing some scholarship to the student who needed. This research was conducted at the Baitul Ihsan Mosque of the East Java Bank Indonesia, uses a qualitative method with an exploratory approach and complex data collection techniques through interviews, observation and documentation. The resource persons interviewed are as follows: Chairman Mr. Takmir, TPQ Manager, Former TPQ Manager, and TPQ Students. In general, it can be concluded thatBaitul Ihsan Mosque has implemented strategies in building loyalty such as reducing the level of desertion, maintaining the relationship between customers and students, obtaining new potential of each students, and improving to get more of high-value customers. In other words, it was the system implemented by the Chairman of Takmir Baitul Ihsan Mosque.Customer Relationship Management (CRM) adalah suatu proses dalam mendapatkan, mempertahankan dan meningkatkan hubungan pelanggan yang menguntungkan dengan tujuan untuk menciptakan nilai pelanggan, sehingga pelanggan puas dan memaksimalkan keuntungan bagi perusahaan memperoleh dalam rangka memperoleh keunggulan bersaing (comparative advantage), memperhatikan mutu produk agar dapat memberikan kepuasan yang prima bagi pelanggan. CRM akan membantu pegurus TPQ dalam mempertahankan dan meningkatkan hubungan terhadap murid. Dengan hubungan yang baik terhadap murid TPQ akan menghasilkan loyalitas terhadap program TPQ. Salah satu cara yang dilakukan pengurus TPQ Masjid Baitul Ihsan Bank Indonesia Regional Jawa Timur adalah dengan mengurangi tingkat penyebrangan murid. Caranya dengan memberikan fasilitasi berupa bantuan dan uang. Penelitian ini dilaksanakan di Masjid Baitul Ihsan Bank Indonesia Regional Jawa Timur. Penelitian ini menggunakan metode kualitatif dengan pendekatan eksploratoris. Penelitian ini menggunakan teknik pengumpulan data melalui wawancara, observasi dan dokumentasi. Jumlah informen, yaitu 1. Ketua takmir, 2. Pengurus TPQ, 3 Mantan pengurus TPQ, 4. Murid TPQ. Secara umum dapat disimpulkan bahwa di Masjid Baitul Ihsan Bank Indonesia Regional Jawa Timur telah menjalankan strategi-strategi di dalam membangun loyalitas diantaranya, mengurangi tingkat penyebrangan pelanggan ke perusahaan lain, meningkatkan lamanya relasional pelanggan, meningkatkan potensi masing-masing pelanggan, meningkatkan jumlah kehadiaran pelanggan atau memutuskan, dan memfokuskan usaha pada pelanggan bernilai tinggi. Selain itu juga dapat diketahui bahwa sistem kerja yang diterapkan oleh takmir Masjid Baitul Ihsan Bank Indonesia Regional Jawa Timur.

The Relationship between Advertising and Product Quality over the Product Life Cycle: A Contingency Theory

1988 ◽  
Vol 25 (1) ◽  
pp. 64-71 ◽  
Author(s):  
Gerard J. Tellis ◽  
Claes Fornell
Keyword(s):  
Life Cycle ◽  
Product Quality ◽  
Empirical Evidence ◽  
Product Life Cycle ◽  
Lower Cost ◽  
Empirical Test ◽  
Consumer Response ◽  
Product Life ◽  
Controversial Topic ◽  
The Relationship

The relationship between advertising and product quality has been a controversial topic in the literature because of conflicting empirical evidence and divergent theories about advertising's effects. The authors present an integrative theory based on consumer response to advertising and the costs of producing quality products. The theory posits that the relationship between advertising and quality is stronger when (1) quality is produced at lower cost and (2) consumers are less responsive to advertising. Such a scenario is more likely during the latter stages of the product life cycle. An empirical test supports this argument.

scholarly journals Tool Wear Prediction in Single-Sided Lapping Process

Machines ◽  
2020 ◽  
Vol 8 (4) ◽  
pp. 59
Author(s):  
Norbert Piotrowski
Keyword(s):  
Quality Control ◽  
Tool Wear ◽  
Product Quality ◽  
Computer Model ◽  
Rotational Speed ◽  
Data Driven ◽  
Product Quality Control ◽  
Abrasive Grains ◽  
Tool Wear Prediction ◽  
The Relationship

Single-sided lapping is one of the most effective planarization technologies. The process has relatively complex kinematics and it is determined by a number of inputs parameters. It has been noted that prediction of the tool wear during the process is critical for product quality control. To determine the profile wear of the lapping plate, a computer model which simulates abrasive grains trajectories was developed in MATLAB. Moreover, a data-driven technique was investigated to indicate the relationship between the tool wear uniformity and lapping parameters such as the position of conditioning rings and rotational speed of the lapping plate and conditioning rings.

scholarly journals Extremely Negative Ratings and Online Consumer Review Helpfulness: The Moderating Role of Product Quality Signals

2020 ◽  
pp. 004728752091678 ◽  
Author(s):  
Raffaele Filieri ◽  
Claudio Vitari ◽  
Elisabetta Raguseo
Keyword(s):  
Product Quality ◽  
Online Reviews ◽  
Average Score ◽  
Consumer Review ◽  
Quality Signals ◽  
Review Helpfulness ◽  
Online Consumer Review ◽  
The Relationship ◽  
Moderating Role

Contrasting findings about the role of extremely negative ratings (ENRR) are found in the literature, thus suggesting that not all ENRR are perceived as helpful by consumers. In order to shed light on the most helpful ENRR, we have drawn on negativity bias and signaling theory, and we have analyzed the moderating role of product quality signals in the relationship between ENRR and review helpfulness. The study is based on the analysis of 9,479 online reviews, posted on TripAdvisor.com, pertaining to 220 French hotels. The findings highlight that ENRR is judged as being more helpful when the hotel has been awarded a certificate of excellence, and when the average rating score and the hotel classification are higher. On the basis of these results, we recommend that managers of higher category hotels, with a certificate of excellence and with higher average score ratings, pay more attention to extremely negative judgments.

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