scholarly journals Kualitas Layanan Administrasi Akademik di Politeknik Negeri Pontianak

2020 ◽  
Vol 006 (01) ◽  
pp. 94-99
Author(s):  
Antonius Along
Keyword(s):  
Student Satisfaction ◽  
Employee Performance ◽  
Academic Staff ◽  
Academic Administration ◽  
Administrative Services ◽  
Satisfaction Index ◽  
Descriptive Approach ◽  
Interactive Data ◽  
Analysis Models

This research was conducted to find out, describe and explain about the quality of academic administrative services in the Pontianak State Polytechnic by using a qualitative research method with a descriptive approach. Data collection techniques, interviews, observation and documentation, interactive data analysis models of Miles, Huberman, & Saldana (2014). The results showed that the quality of academic administration services in Pontianak State Polytechnic has not been going well, improvements need to be made by academic staff in terms of service quality. a) Improving academic service infrastructure; b) Leaders of the Pontianak State Polytechnic should provide training/ workshops on services prime; c) Control employee performance through measuring student satisfaction index activities; and d) Able to be consistent in providing services in accordance with academic service hours so that the services provided can run well.

scholarly journals Pengaruh kualitas pelayanan biro akademik dan kemahasiswaan (BAK) terhadap kepuasan mahasiswa Universitas Trunojoyo Madura

2021 ◽  
Vol 1 (9) ◽  
pp. 906-913
Author(s):  
Firsty Larastiyana Susanto ◽  
Ely Siswanto
Keyword(s):  
Student Affairs ◽  
Student Satisfaction ◽  
Survey Method ◽  
Quality Service ◽  
Academic Administration ◽  
Administrative Services ◽  
Student Council ◽  
Financial Administration ◽  
Students Satisfaction

Abstract To find out the level of quality of service that has been given to consumers or their customers, student and community satisfaction as users of academic administration services waws used as an indicator. The student satisfaction surveys conducted in this study aims to know the level of Madura Trunojoyo University students’ satisfaction on the quality of academic administration services throughout the year 2021. This study used quantitative approach with survey method. The survey was carried out by making a closed questionnaire using Google form to investigate students’ satisfaction. The questionnaire were then distributed online to students who previously used academic administrative services of the academic bureau and the student council of the Madura Trunojoyo University in 2021. The obtained 100 respondents represented an entire population that used the academic administration services of the academic bureau and student affairs in 2021. Results obtained in this study suggest that the quality service variable, especially in Financial Administration Bureau, has a significant impact on the satisfaction of the student Trunojoyo Madura University. Abstrak Untuk mengetahui level kualitas servis yang diberikan kepada konsumen, kepuasan mahasiswa dan masyarakat, sebagai pengguna jasa administrasi akademik, digunakan sebagai sebuah indikator. Survei kepuasan mahasiswa pada penelitian ini bertujuan untuk menelusuri tingkat kepuasan mahasiswa di Universitas Trunojoyo Madura pada kualitas jasa administrasi akademik, selama 2021. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei. Survei dilakukan dengan menyebarkan kuesioner tertutup melalui Google Form untuk mengetahui tingkat kepuasan mahasiswa. Kuesioner tersebut kemudian didistribusikan secara daring kepada mahasiswa yang pernah menggunakan jasa layanan akademik dan dewan mahasiswa di Universitas Trunojoyo Madura pada 2021. Sebanyak 100 responden yang terkumpul mewakili seluruh populasi yang pernah menggunakan layanan biro akademik dan dewan mahasiswa pada 2021. Hasil dari penelitian ini menunjukkan bahwa variabel kualitas layanan, khususnya Biro Administrasi Keuangan, memiliki efek yang signifikan terhadap tingkat kepuasan mahasiswa Universitas trunojoyo Madura.

scholarly journals The Implementation of Total Quality Management in Greek Higher Education: The Case of Electronic Administrative Services

2018 ◽  
Vol 11 (7) ◽  
pp. 26
Author(s):  
Anastasia Papanthymou ◽  
Maria Darra
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Information And Communication Technologies ◽  
Undergraduate Students ◽  
Academic Staff ◽  
Total Quality ◽  
Academic Administration ◽  
Administrative Services ◽  
Information And Communication

The basic aim of this paper is to investigate the contribution of Total Quality Management (TQM) approach to improve the quality of electronic administrative services of the Department of Primary Education of the University of the Aegean. This research conducted during the second semester of the academic year 2016-17 and aims to implement specific TQM tools. A questionnaire responded by 128 undergraduate students were used to select the processes in which the TQM tools were implemented and an interview was conducted with two persons from the staff of the academic administration. The results of the survey show that the causes of failures were the human factor (students, academic staff and administrative staff) and weaknesses in the electronic services. Corrective actions are also proposed to correct to some extent the identified failures. Finally, the triptych-man, Information and Communication Technologies (ICT) and TQM contribute to the quality of electronic administrative services.

scholarly journals Student Satisfaction Survey: A Key for Quality Improvement in the Higher Education Institution

2021 ◽  
Author(s):  
Anita Kanwar
Keyword(s):  
Higher Education ◽  
Student Satisfaction ◽  
Higher Education Institutions ◽  
Education Institution ◽  
Postgraduate Students ◽  
Satisfaction Index ◽  
Innovative Method ◽  
Emerging Trends ◽  
Day By Day

Abstract In India there are many higher education institutions and with growing population the number is incrementing day by day. Before taking admission in an institution student analyse the facilities and standard of the institution from the website and by taking peer opinions. Student contentment and feedback is gaining larger importance with mushrooming higher education institutions in India. This paper illustrates a method to analyse student feedback obtained from undergraduate and postgraduate students to assess the Student Satisfaction Index. The feedback is taken on overall infrastructure facilities, academic environment, services offered by the college, additional activities for overall development, quality of experiences and outcomes. This paper gives detailed information about the methodology, calculation and outcome of the exercise utilizing Likert scale analysis. With the recent emerging trends, this innovative method offers flexibility to integrate more parameters, group certain parameters to get feedback on a particular issue and transmute the type of questions with changing environment and structure. The analysis is done using a statistical method. The sample result directly highlights the importance and flexibility of method to evaluate overall satisfaction, satisfaction cognate to a single parameter and satisfaction for questions grouped together underlining some paramount aspects of higher education.

scholarly journals Research on student portal usage and its issues: a case study on Saudi Arabia universities, academic perspective

2020 ◽  
Vol 9 (1) ◽  
pp. 238
Author(s):  
Salem Suliman T Alatawi ◽  
Norris Syed Abdullah ◽  
Suraya Miskon
Keyword(s):  
Saudi Arabia ◽  
Student Satisfaction ◽  
Information And Communication Technologies ◽  
Online Survey ◽  
Academic Staff ◽  
Rapid Development ◽  
Information And Communication ◽  
Ict Infrastructure ◽  
The University

With the rapid development of information and communication technologies (ICTs), having a website is inevitable for the organizations. Ministry of Saudi Arabia has adopted a policy to use ICT to universities to improve their university portals and services that they offer. Although having good ICT infrastructure in the Saudi Arabian universities, the usage of university portal still low. This paper aims to identify the current situation of student’s portal usage and its content issues that face student in Saudi Arabia universities, and how to solve these issues to produce good quality of portal content that can encourage the students to use the student portal. An online survey questionnaire was collected from 40 academic staff from various universities in Saudi Arabia, and reviewed a numbers of papers. The findings reveal that there is a lack of student’s portals contents, awareness of using ICT, and training and guidance. By enhancing quality of content that will increase the student satisfaction to use the portal, and that will help the university to produce good portal to their students.   

scholarly journals Investigating the Factors Impacting the Student Satisfaction with the Universities In the Era of Artificial Intelligence: A Comparative Study of Malaysia and Pakistan

2018 ◽  
Vol 2 (3) ◽  
pp. 5-9
Author(s):  
Faisal Khalil-Ur-Rehman ◽  
Muhammad Farooq ◽  
Waqar Younas
Keyword(s):  
Student Satisfaction ◽  
Academic Staff ◽  
T Test ◽  
Research Model ◽  
High Expectation ◽  
University Image ◽  
Student Expectation ◽  
The University ◽  
The Impact

It has been highlighted from the results of independent sample t-Test that the university facilities have a high impact on student satisfaction in Malaysia (mean=4.1788) and Pakistan (mean=3.7212). The research model is based on five hypotheses, and university facilities have a positive relationship with student expectation. While results of t-Test indicate that the students in Malaysia have high expectation on university facilities, compared to students in Pakistan. This research has evaluated the variables (university image, facilities, quality of academic staff, university location, student expectation and overall student satisfaction), In the era of artificial inteligence. Furthermore, the results also indicate that the impact of university location and university image have very less impact on student satisfacton.

scholarly journals Pengaruh Kualitas Pelayanan Administrasi Akademik Terhadap Kepuasan Mahasiswa Politeknik Negeri Bandung

2018 ◽  
Vol 4 (1) ◽  
pp. 40
Author(s):  
Maya Setiawardani
Keyword(s):  
Quality Of Service ◽  
Student Satisfaction ◽  
Student Perceptions ◽  
Education Institution ◽  
Service Needs ◽  
Academic Administration ◽  
Customer Expectations ◽  
Level Of Satisfaction ◽  
Excellent Service

Service is an effort made to the customer to meet customer expectations. While the quality of service as an effort to meet the needs and desires of consumers and the accuracy of delivery in counterbalance consumer expectations. Bandung State Polytechnic is a vocational education institution that prepares its graduates ready to work. In achieving these objectives, it should be supported by the service of academic administration of quality to the needs and desires of students fulfilled. This study aims to illustrate how the quality of academic services according to student perceptions, describes the level of satisfaction of students, and whether there is a positive and significant influence between the quality of academic administration services there is student satisfaction. The results of this study found that the overall quality of academic administration services have been good, and student satisfaction is also good. The quality of academic administration services has a positive and significant impact on student satisfaction. Nevertheless, the quality of service still needs to be improved again such as hospitality and discipline officers, the availability of flow/chart of each service and availability of LCD projector. In addition, the overall quality of service needs to be improved again into excellent service.  Layanan adalah upaya yang dilakukan kepada pelanggan untuk memenuhi harapan pelanggan. Sedangkan kualitas layanan sebagai upaya untuk memenuhi kebutuhan dan keinginan konsumen dan ketepatan pengiriman dalam mengimbangi harapan konsumen. Politeknik Negeri Bandung adalah lembaga pendidikan kejuruan yang mempersiapkan lulusannya siap bekerja. Dalam mencapai tujuan ini, harus didukung oleh layanan administrasi akademik yang berkualitas terhadap kebutuhan dan keinginan siswa yang terpenuhi. Penelitian ini bertujuan untuk menggambarkan bagaimana kualitas layanan akademik menurut persepsi siswa, menggambarkan tingkat kepuasan siswa, dan apakah ada pengaruh positif dan signifikan antara kualitas layanan administrasi akademik ada kepuasan siswa. Hasil penelitian ini menemukan bahwa secara keseluruhan kualitas layanan administrasi akademik sudah baik, dan kepuasan siswa juga baik. Kualitas layanan administrasi akademik memiliki dampak positif dan signifikan terhadap kepuasan siswa. Namun demikian, kualitas layanan masih perlu ditingkatkan lagi seperti petugas perhotelan dan disiplin, ketersediaan aliran/grafik dari masing-masing layanan dan ketersediaan proyektor LCD. Selain itu, kualitas layanan secara keseluruhan perlu ditingkatkan lagi menjadi layanan yang sangat baik.

scholarly journals PENGARUH KUALITAS PELAYANAN DAN KINERJA KARYAWAN TERHADAP KEPUASAN MAHASISWA PADA UNIVERSITAS ISLAM KALIMANTAN MUHAMMAD ARSYAD AL BANJARI BANJARMASIN (Studi Kasus pada Kegiatan Penerimaan Mahasiswa Baru)

2021 ◽  
Vol 8 (2) ◽  
pp. 78
Author(s):  
Siti Mardah
Keyword(s):  
Quality Of Service ◽  
Sample Size ◽  
Student Satisfaction ◽  
Employee Performance ◽  
F Test ◽  
Insignificant Effect ◽  
New Student ◽  
Simultaneous Influence

This study aims to determine how much influence the quality of service and employee performance has on student satisfaction at the Islamic University of Kalimantan Muhammad Arsyad Al Banjari, especially in the New Student Admissions Counter for the 2019-2020 period. This study uses a sample size of 98 respondents using the slovin formula. . From this research, it is concluded that the variable X1 has a positive and insignificant effect on Variable Y, so that H1 is rejected and for Variable X2 the results have a positive and significant effect on Variable Y, so that H2 is accepted. For the F test, the significance value is 0.000 <0.005 and the F value is calculated. 12.978>3.09. So it can be concluded that H3 is accepted. The value of R Square is 0.472, meaning that the simultaneous influence of variables X1 and X2 on variable Y is 47.2%, and the remaining 52.8% is influenced by other variables outside the variable. that the author tested.

scholarly journals ANALISIS KEPUASAN KONSUMEN PERUSAHAAN OTOBUS (PO) WASPADA BENGKULU

2021 ◽  
Vol 4 (3) ◽  
pp. 69
Author(s):  
Markoni Markoni
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Employee Performance ◽  
Sampling Technique ◽  
Quality Standards ◽  
Waiting Room ◽  
Satisfaction Index ◽  
Customer Satisfaction Index ◽  
Ease Of Access

This study aims to determine the level of customer satisfaction PO Waspada Bengkulu. The sample size is 75 people, and the incidental sampling technique. Data collection using a questionnaire, and then analyzed using the Customer Satisfaction Index (CSI) method, taking into account the level of consumer interest and employee performance levels. There are ten service elements studied, which include Employee Friendliness, Service Speed, Clarity of Departure Information, Waiting Room Comfort, Environmental Security, Passenger and Goods Safety, Ease of Access, Clarity of Rights and Obligations of Passengers, Clarity of Service Procedures, and Justice in Service Delivery. Customer Satisfaction Index (CSI) PO. Waspada Bengkulu that was obtained amounted to 74.1979 including Category (B) or Good. This shows that consumers of PO.Waspada Bengkulu can be said to be satisfied with the service they receive from the Company's employees. Judging from each service in general. Consumer PO. Waspada Be ngkulu satisfied with the service they received, because of the ten Service Elements studied, only one was included in Category (C) or not good, namely the service element, while the others were included in Category (B) or Good, there was even one element. namely Excessive Access Speed due to Very Good Employee Performance (A) while the interests of Consumers are ordinary. To maintain the quality of service to consumers and consumers who are satisfied with the services provided, it is suggested to the PO Management. Waspada Bengkulu to establish Service Quality Standards and establish Guidelines for Implementation of Service Quality Standards or Standard Operating Procedures (SOPs), supervise and evaluate periodically the implementation of services to consumers.

scholarly journals KEPUASAN MAHASISWA TERHADAP SISTEM PELAYANAN AKADEMIK

2013 ◽  
Vol 27 (2) ◽  
pp. 135-142
Author(s):  
Trisna Mulyeni ◽  
Wuryani Wuryani ◽  
Dina Mayer Dia Alma
Keyword(s):  
Student Satisfaction ◽  
Random Sampling ◽  
Point Of View ◽  
Department Of Education ◽  
Academic Administration ◽  
Quality Of Higher Education ◽  
Faculty Of Education ◽  
Students Satisfaction ◽  
Academic Services

Academic services is essential to improve the quality of higher education. The quality of the services can be determined from the students’ point of view. This research was conducted in the Department of Special Education, Faculty of Education, Sate University of Jakarta, from August to November 2012. The purposes of the study are to determine and describe student satisfaction on the academic services. The study included three aspects of services, i.e: (1) services related to teaching and supervising the students, (2) services related to academic administration, and (3) services related to supporting facilities The samples were 70 students chosen by random sampling from the population of second and third year students in the department. The results of the study show that students’ satisfaction on the services related to teaching and supervising is ranged from satisfied to very satisfied. Students’ satisfaction on the services of academic administration is also ranged from satisfied to very satisfied. Students’ satisfaction on supporting facilities isranged from quite satisfied to satisfied. Among the three aspects of service, supporting facilities has the lowest score. The study then generally implies that the Department of Education for Special Need, needs to improve some aspects of services especially suporting facilities.

scholarly journals AnalisaTingkat Kepuasan Mahasiswa Terhadap Layanan Pembelajaran Menggunakan K-Means dan Algoritma Genetika

2019 ◽  
Vol 18 (1) ◽  
pp. 60-64
Author(s):  
Ade Rizki Rinaldi ◽  
Lana Surlanto ◽  
Dadang Sudrajat ◽  
Dian Ade Kurnia
Keyword(s):  
Higher Education ◽  
Genetic Algorithms ◽  
Student Satisfaction ◽  
Cluster Number ◽  
Satisfaction Index ◽  
College Learning

The level of student satisfaction with learning services in higher education is one factor in the quality of college learning. To determine the level of student satisfaction with learning services in higher education, it is necessary to analyze the level of student satisfaction with learning services. K-Means method is a technique of grouping data based on the level of similarity of each member. K-Means can be used to classify the student satisfaction index on learning services. The K-Means method can also be optimized with genetic algorithms to determine the best centroid value. K-means optimization with Genetic Algorithms can be used as a technique to determine the level of student satisfaction with learning services. Obtained by Davies Bouldien Index from the K-Means and Genetics method is 1.593 with cluster number 5

Sign in / Sign up

Export Citation Format

Share Document