scholarly journals KEPUASAN MAHASISWA TERHADAP SISTEM PELAYANAN AKADEMIK

2013 ◽  
Vol 27 (2) ◽  
pp. 135-142
Author(s):  
Trisna Mulyeni ◽  
Wuryani Wuryani ◽  
Dina Mayer Dia Alma
Keyword(s):  
Student Satisfaction ◽  
Random Sampling ◽  
Point Of View ◽  
Department Of Education ◽  
Academic Administration ◽  
Quality Of Higher Education ◽  
Faculty Of Education ◽  
Students Satisfaction ◽  
Academic Services

Academic services is essential to improve the quality of higher education. The quality of the services can be determined from the students’ point of view. This research was conducted in the Department of Special Education, Faculty of Education, Sate University of Jakarta, from August to November 2012. The purposes of the study are to determine and describe student satisfaction on the academic services. The study included three aspects of services, i.e: (1) services related to teaching and supervising the students, (2) services related to academic administration, and (3) services related to supporting facilities The samples were 70 students chosen by random sampling from the population of second and third year students in the department. The results of the study show that students’ satisfaction on the services related to teaching and supervising is ranged from satisfied to very satisfied. Students’ satisfaction on the services of academic administration is also ranged from satisfied to very satisfied. Students’ satisfaction on supporting facilities isranged from quite satisfied to satisfied. Among the three aspects of service, supporting facilities has the lowest score. The study then generally implies that the Department of Education for Special Need, needs to improve some aspects of services especially suporting facilities.

scholarly journals University Student Satisfaction and Skill Acquisition: Evidence from the Undergraduate Dissertation

2020 ◽  
Vol 10 (2) ◽  
pp. 29 ◽  
Author(s):  
Fidel Martínez-Roget ◽  
Pilar Freire Esparís ◽  
Emilia Vázquez-Rozas
Keyword(s):  
Student Satisfaction ◽  
Skill Acquisition ◽  
Structural Equation ◽  
Santiago De Compostela ◽  
Quality Of Higher Education ◽  
Equation Modelling ◽  
The University ◽  
Students Satisfaction ◽  
Academic Year

One of the main objectives of the Undergraduate Dissertation is to evaluate the skills associated with a degree. Student satisfaction with the training and skills acquired can be an indicator of the quality of higher education. This paper aims to analyse student satisfaction with Undergraduate Dissertation at the Faculty of Economics of the University of Santiago de Compostela (Spain). Based on a survey conducted among 130 students (75.7% of a total of 172 students who presented their UD during the academic year 2013–2014), structural equation modelling was applied to analyse the influence on satisfaction of aspects related to intellectual curiosity and the perception of acquired skills. The results show that the perception of the skills acquired play a crucial role in students’ satisfaction with Undergraduate Satisfaction, conditioned by their perceived future usefulness and backed by personality and motivation elements that encourage their acquisition. The results confirm the significant role played by the tutor, who emerges as an element that boosts the central relations of the model.

scholarly journals Pengaruh Kualitas Layanan Akademik terhadap Kepuasan dan Prestasi Peserta Didik

2021 ◽  
Vol 1 (10) ◽  
pp. 825-837
Author(s):  
Novita Rahayu ◽  
Mustiningsih Mustiningsih ◽  
Raden Bambang Sumarsono
Keyword(s):  
Student Achievement ◽  
Service Quality ◽  
Path Analysis ◽  
Student Satisfaction ◽  
Significant Influence ◽  
Random Sampling ◽  
Stratified Random Sampling ◽  
Academic Service Quality ◽  
Students Satisfaction

Abstract: This study aims to determine (1) the level of academic service quality, (2) the level of student satisfaction, (3) the level of student achievement, (4) the influence of the quality of academic service on student satisfaction. (6) the influence of satisfaction on the achievement of learners, and (7) the influence of the quality of academic services on the achievement of learners mediated by the satisfaction of learners. The research method used, namely quantitative approach with descriptive-correlational. Population in this research was as many as 1582. For sampling by using purposive sampling technique and stratified random sampling so that obtained by sampel as much as 323 respondents. In this study the questionnaire is used to collect data. The data analysis by using path analysis. The result of the research shows that: (1) the quality of the academic service quality is in the high category, (2) the students' satisfaction level in the high category, (3) the achievement level of the students is in the medium category, (4) 6) there is a significant influence of students' satisfaction on student achievement, and (7) there is significant influence of academic service quality toward the achievement of students who mediated with student satisfaction variable at SMPN in Ponggok sub-district, Blitar regency. Abstrak: Penelitian ini bertujuan untuk mengetahui (1) tingkat kualitas layanan akademik, (2) tingkat kepuasan peserta didik, (3) tingkat prestasi peserta didik, (4) pengaruh kualitas layanan akademik terhadap kepuasan peserta didik, (5) pengaruh kualitas layanan akademik terhadap prestasi peserta didik, (6) pengaruh kepuasan terhadap prestasi peserta didik, dan (7) pengaruh kualitas layanan akademik terhadap prestasi peserta didik yang dimediasi oleh kepuasan peserta didik. Metode penelitian yang digunakan, yaitu pendekatan kuantitatif dengan deskriptif-korelasional. Populasi dalam penelitian ini sebanyak 1582. Untuk pengambilan sampel dengan menggunakan teknik purposive sampling dan stratified random sampling sehingga diperoleh sampel sejumlah 323 responden. Dalam penelitian ini angket digunakan untuk mengumpulkan data. Adapun untuk analisis data dengan menggunakan path analysis. Hasil penelitian menunjukkan bahwa: (1) tingkat kualitas kualitas layanan akademik berada pada kategori tinggi, (2) tingkat kepuasan peserta didik pada kategori tinggi, (3) tingkat prestasi peserta didik berada pada kategori sedang, (4) terdapat pengaruh yang signifikan kualitas layanan akademik terhadap kepuasan peserta didik (5) terdapat pengaruh yang signifikan kualitas layanan akademik terhadap prestasi peserta didik, (6) terdapat pengaruh yang signifikan kepuasan peserta didik terhadap prestasi peserta didik, dan (7) terdapat pengaruh yang signifikan kualitas layanan akademik terhadap prestasi peserta didik yang dimediasi oleh variabel kepuasan peserta didik pada SMPN se-Kecamatan Ponggok Kabupaten Blitar.

scholarly journals Students’ Satisfaction on Academic Services in Higher Education Using Importance-Performance Analysis

2016 ◽  
Vol 8 (1) ◽  
pp. 37 ◽  
Author(s):  
Suroto Suroto ◽  
Aina Nindiani ◽  
Humiras Hardi Purba
Keyword(s):  
Performance Analysis ◽  
Customer Satisfaction ◽  
Private University ◽  
Point Of View ◽  
Student Activities ◽  
Satisfaction Index ◽  
Quality Dimensions ◽  
Students Satisfaction ◽  
Academic Services

The objective of this research was to determine the students’ satisfaction level on the academic services provided by the accounting program at a private university in Jakarta and to evaluate attributes that should be improved. The data were obtained from questionnaires by using 5 quality dimensions. There are tangible, reliability, responsiveness, assurance, and empathy. Moreover, the data were processed by using Excel, SPSS 20, Customer Satisfaction Index (CSI) to determine the level of customer satisfaction, and also Importance-Performance Analysis (IPA) to determine the attributes of service be repaired and maintained. The results show that the CSI is 71%, which means that the majority of customers are satisfied with the performance of the service quality of accounting program. Meanwhile, the results of IPA indicate that the improvement priorities have two attributes in quadrant 1. They are the availability of space to support student activities and the availability of books and teaching materials related to the syllabus. These attributes are the top priority because the importance level is high while the performance level is low from the customers’ point of view.

scholarly journals Pengaruh kualitas pelayanan biro akademik dan kemahasiswaan (BAK) terhadap kepuasan mahasiswa Universitas Trunojoyo Madura

2021 ◽  
Vol 1 (9) ◽  
pp. 906-913
Author(s):  
Firsty Larastiyana Susanto ◽  
Ely Siswanto
Keyword(s):  
Student Affairs ◽  
Student Satisfaction ◽  
Survey Method ◽  
Quality Service ◽  
Academic Administration ◽  
Administrative Services ◽  
Student Council ◽  
Financial Administration ◽  
Students Satisfaction

Abstract To find out the level of quality of service that has been given to consumers or their customers, student and community satisfaction as users of academic administration services waws used as an indicator. The student satisfaction surveys conducted in this study aims to know the level of Madura Trunojoyo University students’ satisfaction on the quality of academic administration services throughout the year 2021. This study used quantitative approach with survey method. The survey was carried out by making a closed questionnaire using Google form to investigate students’ satisfaction. The questionnaire were then distributed online to students who previously used academic administrative services of the academic bureau and the student council of the Madura Trunojoyo University in 2021. The obtained 100 respondents represented an entire population that used the academic administration services of the academic bureau and student affairs in 2021. Results obtained in this study suggest that the quality service variable, especially in Financial Administration Bureau, has a significant impact on the satisfaction of the student Trunojoyo Madura University. Abstrak Untuk mengetahui level kualitas servis yang diberikan kepada konsumen, kepuasan mahasiswa dan masyarakat, sebagai pengguna jasa administrasi akademik, digunakan sebagai sebuah indikator. Survei kepuasan mahasiswa pada penelitian ini bertujuan untuk menelusuri tingkat kepuasan mahasiswa di Universitas Trunojoyo Madura pada kualitas jasa administrasi akademik, selama 2021. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei. Survei dilakukan dengan menyebarkan kuesioner tertutup melalui Google Form untuk mengetahui tingkat kepuasan mahasiswa. Kuesioner tersebut kemudian didistribusikan secara daring kepada mahasiswa yang pernah menggunakan jasa layanan akademik dan dewan mahasiswa di Universitas Trunojoyo Madura pada 2021. Sebanyak 100 responden yang terkumpul mewakili seluruh populasi yang pernah menggunakan layanan biro akademik dan dewan mahasiswa pada 2021. Hasil dari penelitian ini menunjukkan bahwa variabel kualitas layanan, khususnya Biro Administrasi Keuangan, memiliki efek yang signifikan terhadap tingkat kepuasan mahasiswa Universitas trunojoyo Madura.

scholarly journals PERSEPSI MAHASISWA TERHADAP MUTU PELAYANAN AKADEMIK DI JURUSAN ADMINISTRASI NIAGA POLITEKNIK NEGERI MALANG

2019 ◽  
Vol 12 (2) ◽  
pp. 111
Author(s):  
Tri Yulistyawati Evelina ◽  
Rena Feri Wijayanti ◽  
Ahmad Fauzi
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Secondary Data ◽  
Business Administration ◽  
Primary Data ◽  
Academic Administration ◽  
Academic Service Quality ◽  
Business Administration Students ◽  
Negative Effect ◽  
Academic Services

The research aims to: examine the quality of academic service quality (tangibles, reliability, responsibility, assurance, and empathy) influencing student satisfaction at the Malang State Polytechnic Business Administration Department. The subjects in this study are Business Administration students, there are 2 (two) academic services, namely Academic Administration for D3 Business Administration Program and DIV Marketing Management. The type of data used is primary data (questionnaire) and secondary data. The results show that the influence of the variables studied is 72.2%. and each Service Quality variable, namely Tangibles, Reliability, Assurance and Emphaty has a significantly positive effect on Student Satisfaction, but for the Responsiveness variable it shows a significant negative effect on Student Satisfaction.

scholarly journals Assessment of future teachers' satisfaction with the conditions for the implementation of Russian-Chinese joint educational programs

2021 ◽  
Vol 53 (5) ◽  
pp. 110-124
Author(s):  
Luo Wanqi ◽  
◽  
Elena L. Bolotova ◽  
Keyword(s):  
Student Satisfaction ◽  
Research Work ◽  
Educational Programs ◽  
Technical Support ◽  
Educational Process ◽  
Research Activities ◽  
Moscow Institute ◽  
Pedagogical Orientation ◽  
Students Satisfaction

The relevance of the research is due to the need to increase the competitiveness of joint educational programs of pedagogical orientation in the system of Russian-Chinese relations in the field of higher education. The student satisfaction indicator not only indicates the attractiveness/unattractiveness of the educational program, but also allows you to identify the most vulnerable places in the organization of the educational process. The purpose of the study is to identify ways to improve the conditions for the implementation of Russian-Chinese joint educational programs of pedagogical orientation. Materials and methods. The study applied a descriptive method to conducting a survey of students studying under the bachelor's degree majors "Preschool Education", "Music Education", "Fine Arts" at the Moscow Institute of Arts of the Weinan Pedagogical University (Province Shanxi). 198 graduates participated in the questionnaire, accounting for 77% of the total number of graduates from the Moscow Institute of Arts. The study was conducted using the author's questionnaire, compiled taking into account the practice of assessing student satisfaction at Moscow Pedagogical State University and the recommendations of the Ministry of Education of the People's Republic of China on the evaluation of joint Chinese-foreign educational programs. Results. In the study, the assessment of students' satisfaction with learning was carried out in five directions: satisfaction with the quality and content of training, satisfaction with the organization of the educational process, satisfaction with the material and technical support of the educational process, satisfaction with the organization of research activities, satisfaction with the socio-psychological climate at the institute. The study found that students' satisfaction with the organization of the educational process (68.2%) and its material and technical support (66.92%) was the highest, compared with their publishing activities in research work (60.4%). Despite the impossibility of implementing programs under the "3+1" scheme, due to the COVID-19 pandemic, the internal motivation of students during online training in the "4+0" mode did not decrease, which led to the preservation of the contingent of students throughout the entire period of program implementation. Discussion and conclusion. The research results have practical significance for managers, employees and teachers of pedagogical universities participating in the implementation of Chinese-foreign joint educational programs, as well as for representatives of the scientific community dealing with the problems of ensuring the quality of such programs. Further research of students' satisfaction with studying under Russian-Chinese joint educational programs for teacher training can be aimed at analyzing the quality of implementation of such programs at the level of academic degrees of students of pedagogical universities.

scholarly journals Quality of higher education institutions and graduate satisfaction at the Autonomous University of Tamaulipas

2020 ◽  
Vol 4 (32) ◽  
pp. 15
Author(s):  
Miriam Janet Cervantes López ◽  
Arturo Llanes Castillo ◽  
Alma Alicia Peña Maldonado ◽  
Jaime Cruz Casados
Keyword(s):  
Higher Education ◽  
Labor Market ◽  
Student Satisfaction ◽  
Professional Training ◽  
Higher Education Institutions ◽  
Quality Of Higher Education ◽  
Academic Level ◽  
Quality Of Institutions

Higher education institutions face the challenge that their graduates have the competences that allows them to quickly enter to the labor market and obtain an adequate economic remuneration. us graduate satisfaction is a key element in the assessment of the quality of institutions, since it allows us to know their perception regarding the quality received in their professional training. e objective is study the quality of higher education institutions and the satisfaction of the graduate in the Autonomous University of Tamaulipas. e methodology is descriptive and transversal  based on graduates information and satisfaction. As a result, Students are satisfied with their professional training received and their expectations were met since the academic level of the institution is good. It is concluded that studies on student satisfaction are useful for higher education institutions to identify educational and administrative priorities about the service they provide.

scholarly journals PENGARUH CITRA MEREK, KUALITAS PELAYANAN DAN PERSEPSI HARGA TERHADAP KEPUASAN MAHASISWA DI UNIVERSITAS MUHAMMADIYAH TANGERANG

2019 ◽  
Vol 18 (2) ◽  
pp. 121-143
Author(s):  
Ade Indra Permana ◽  
Mulky Fauzan ◽  
Sugeng Lubar Prastowo
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Random Sampling ◽  
Brand Image ◽  
Secondary Data ◽  
Simple Random Sampling ◽  
Total Sample ◽  
Primary Data ◽  
Perceived Price ◽  
Students Satisfaction

This study aims to analyze the influence of brand image, service quality, and perceived price and its implication towards student satisfaction in Universitas Muhammadiyah Tangerang (UMT). This research is quantitative in nature. Both primary and secondary data were obtained from various source such as journals. Primary data were gathered using questionnaire which were distributed to the target respondent. The population consists of active students from Faculty of Engineering and Faculty of Economy actively studying in 2017 using a purposive sampling. Total sample of 100 students were obtained. Data were analyzed using SPSS version 23. The research found that the brand image, service quality and perceived price are affecting students satisfaction of Universitas Muhammadiyah Tangerang. Researcher suggests UMT to improve their brand image, also to improve administration services and lecturer quality. In addition UMT shall adjust their tuition costing structure to win the competition in pricingPenelitian ini bertujuan untuk menganalisis pengaruh Citra Merek, Kualitas Layanan dan Persepsi Harga Terhadap Kepuasan Mahasiswa di Universitas Muhammadiyah Tangerang (UMT). Penelitian bersifat kuantitatif dan bersifat explanatory, sedangkan teknik pengumpulan data berdasarkan kuesioner dan dokumen. Populasi penelitian ini adalah mahasiswa dari fakultas teknik dan fakultas ekonomi yang aktif berkuliah pada tahun 2017. Metode pengambilan sample menggunakan metode probability sampling dan teknik pengambilan sampel dengan menggunakan simple random sampling. Penentuan ukuran sampel menggunakan rumus Slovin dengan tingkat kesalahan 10% berjumlah 100 mahasiswa yang diambil sebagai responden. Data yang terkumpul dianalisa menggunakan SPSS versi 23. Hasil penelitian ditemukan bahwa Citra Merek, Kualitas Layanan dan Persepsi Harga secara signifikan berpengaruh terhadap Kepuasan Mahasiswa di UMT. Peneliti menyarankan UMT perlu meningkatkan citra merek, dan juga melakukan peningkatan di kualitas staf administrasi dan pengajar. Selain itu UMT perlu meninjau kembali biaya perkuliahan yang dikenakan ke mahasiswa agar dapat meningkatkan daya saing

Behaviors and working strategies judged useful for improving the quality of higher education: results of chemistry students' judgments at the faculty of science Ben M'sik-Casablanca.

2016 ◽  
Vol 6 (3) ◽  
pp. 68-76
Author(s):  
Islam Osma ◽  
Mohamed RADID
Keyword(s):  
Higher Education ◽  
First Year ◽  
Chemistry Students ◽  
Quality Of Higher Education ◽  
Students Satisfaction ◽  
Different Levels ◽  
General Culture

In this study we are mainly interested at the level of students' satisfaction about their courses quality, well as the different strategies judged useful by students to improve higher education.302 chemistry students of different levels from the first year to the Master participated in this survey; they are between 18 and 28 years. The analysis of the results shows that student’s dissatisfaction is patent and the teachers are not interested enough to motivate their students. For this, students can engage in personal actions to improve their general culture, to expand their field of knowledge and improve their chances of employment.

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