Gender Diversity in E-Tailing Satisfaction

2015 ◽  
Vol 3 (2) ◽  
Author(s):  
Bodh Raj Sharma ◽  
Saransh Gupta ◽  
Ankit Sharma ◽  
Nitika Sharma
Keyword(s):  
Social Media ◽  
Customer Satisfaction ◽  
Online Shopping ◽  
Gender Diversity ◽  
The Other ◽  
Purposive Sampling ◽  
Quality Of Products ◽  
To Receive ◽  
Visual Interface

The study empirically explores the gender-wise differences in perception regarding customer satisfaction in online shopping. The data were collected from 200 respondents who shopped online, contacted through purposive sampling. The respondents were contacted both physically as well as through e-mails, social media like Facebook, Whats app etc. The results depict that e-customers seem to receive detailed information from the website/application about their orders and the e-store protects their information. As far as inventory, prices, quality of products, return/cancellation policy, visual interface of website/application, and browsing experience are concerned, scores for males turned out to be higher than females. On the other hand, females seemed more satisfied as far as lucrative offers, variety of products, payment options, website and advertisement customization is concerned.

scholarly journals Intention to Online Shopping on Social Media

2021 ◽  
Vol 2 (2) ◽  
pp. 119
Author(s):  
Anita Akhirruddin
Keyword(s):  
Social Media ◽  
Online Shopping ◽  
Product Information ◽  
High Growth ◽  
Quality Of Information ◽  
Social Media Site ◽  
The Social ◽  
Quality Of Products ◽  
High Level

high growth of online shopping in Indonesia gave rise to many onlien websites and platforms in Indonesia. Facebook, which is one of the social networks that many people use around the world, is one of the online selling media that is in great demand because it can reach more people. Shopping online on Facebook in addition to providing benefits for sellers and buyers. Online shopping on Facebook requires a high level of trust from buyers regarding the quality of products and serv ices, and ease in obtaining product information and payments because there are no guarantees such as online shop platforms such as shoope, tokopedia, lazada and others which before the goods are received by the customer, then the money from the buyer can not be disbursed. So researchers are interested in researching online shopping interests on the social media site facebook. The results obtained are variable trust, ease of transaction and quality of information positively affect the interest in buying online on facebook.

scholarly journals PENGARUH KEPERCAYAAN DALAM MEDIASI PERCEIVED OF RISK TERHADAP NIAT BERBELANJA ONLINE DI MEDIA SOSIAL INSTAGRAM (STUDI PADA WANITA DI KOTA PADANG)

2021 ◽  
Vol 16 (1) ◽  
pp. 31-40
Author(s):  
Fenisi Resty ◽  
Mayroza Wiska
Keyword(s):  
Social Media ◽  
Quantitative Analysis ◽  
Research Method ◽  
Sampling Method ◽  
Online Shopping ◽  
Probability Sampling ◽  
Purposive Sampling ◽  
Analysis Techniques

One of the effective social media for online shopping is Instagram. Shopping online on social media Instagram, consumers only see products in photos, catalogs and videos without knowing the quality of the product, because buyers do not meet directly with the seller only through gadgets, cellphones or computers. Trust is the main capital in online shopping. This research was conducted to examine the influence of trust in perceived of risk mediation on the intention to transact online shopping on social media Instagram. The sample of this research is 120 women in Padang City. The research method uses quantitative analysis techniques using a questionnaire, sampling method is non-probability sampling using purposive sampling tectic. This research uses SmartPLS version 3.0 software.

scholarly journals PENGARUH KUALITAS PRODUK TERHADAP KEPUASAN PELANGGAN DI RUMAH MAKAN “LESEHAN 88” MADIUN

2014 ◽  
Vol 2 (1) ◽  
Author(s):  
Dian Kristiana
Keyword(s):  
Data Collection ◽  
Customer Satisfaction ◽  
Product Quality ◽  
Positive Relationship ◽  
The Other ◽  
Regression Coefficients ◽  
Other Hand ◽  
Quality Of Products ◽  
Regression Tests

This study aims to determine the quality of the product at home eating "Lesehan 88" Madiun, to determine customer satisfaction in restaurants "Lesehan 88" Madiun, and to know is there any effect of product quality on customer satisfaction in the eating "Lesehan 88" Madiun.<br />The samples in this study using a quota sample of 100 people, based on the characteristics of customers who have made a purchase at least once. Data collection using questionnaires and documentation. In analyzing the data used statistical method to test the product moment correlation is valid whether or not the instruments used and the method of regression tests for testing the hypothesis put forward in this study.The results showed that the quality of products have an influence a positive relationship to customer satisfaction in the eating "Lesehan 88" Madiun. It is derived from the value of 0.752 while the value rhitung rtabel 0.195 (0.752 ≥ 0.195). On the other hand Sighit value of 0.000 and the value Sigprob at 00:05 (0.000 ≤ 0.05) with the Ha acceptable means quality products have a relationship with customer satisfaction in restaurants "Lesehan 88" Madiun. It also obtained the F test value, while the value Fcount Ftable 3.938 127.623 (127.623 ≥ 3.938). On the other hand Sigprob Sighit of 0.000 and 0.05 (0.05 ≤ 0.000). It means that there is rejection of H0 which indicates that there are significant between product quality to customer satisfaction in the eating "Lesehan 88" Madiun. Also obtained regression coefficients (t test) with tcount 11.297 1.660 while the value ttable (≥ 11.297 1.660). On the other hand sighit value of 0.000 and Sigprob value of 0.05 (0.05 ≤ 0.000). By this means Ha received no difference between the effect of product quality on customer satisfaction in the restaurant "Lesehan 88" Madiun. R2 of 0,566, results showed that 56.6% of customer satisfaction variables quality of the product, while the remaining 43.4% is influenced by other factors not examined.

scholarly journals Pengaruh Kualitas Produk, Harga, Kualitas Pelayanan, Dan Store Atmosphere Terhadap Kepuasan Pelanggan

2021 ◽  
Vol 13 (2) ◽  
pp. 88-101
Author(s):  
Devina Martina Lieyanto ◽  
Bruno Hami Pahar
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Quantitative Research ◽  
T Test ◽  
Test Reliability ◽  
Product Price ◽  
Normality Test ◽  
Store Environment ◽  
Quality Of Products

The development of culinary business in Indonesia, particularly in Surabaya, is growing and developing increasingly. Gatherinc Bistro & Bakery is one of the bistros in Surabaya and is located on Jalan Taman Puspa Raya A2 No. 11, Sambikerep, Surabaya. The aim of this study is to determine the effect of quality of product, price, quality of service, and store atmosphere on customer satisfaction at Gatherinc Bistro & Bakery Surabaya. The method used in this study is quantitative research by giving a questionnaire statement to 100 participants who are customers of Gatherinc Bistro & Bakery Surabaya. This research was tested using the Validity Test, Reliability Test, Classical Assumption Test (Normality Test, Multicollinearity Test, Heteroscedasticity Test), F Test, Multiple Linear Regression Test, Determinant Coefficient, and t test. In the t test, the research results showed that the variable quality of the product (X1) 1.648 < 1.985 with a significant level of 0.103 > 0.050, which means that quality of product has no significant effect on customer satisfaction at Gatherinc Bistro & Bakery Surabaya, variable price (X2) 0.176 < 1.985 with a significant level of 0.861 > 0.050, which means that price does not have a significant effect on customer satisfaction at Gatherinc Bistro & Bakery Surabaya, quality of service (X3) 3.755 > 1.985 with a significant level of 0.000 < 0.050, which means that quality of service has a significant effect on customer satisfaction at Gatherinc Bistro & Bakery Surabaya, and the store atmosphere (X4) 2.280 > 1.985 with a significant level of 0.025 < 0.050, which means that store atmosphere has a significant effect on customer satisfaction at Gatherinc Bistro & Bakery Surabaya. The conclusion of this study is that the product and price quality variables do not have a major impact on customer satisfaction because the quality of products and prices given by Gatherinc Bistro & Bakery Surabaya are not much different from other cafe or bistro in Surabaya, whereas the service quality and store environment variables at Gatherinc Bistro & Bakery Surabaya have an impact on customer satisfaction.

scholarly journals Marketing Service on Customer Satisfaction of Yamaha Motorcycles at PT Ramarayo Perdana Karawang

2021 ◽  
Vol 5 (1) ◽  
pp. 11-19
Author(s):  
Evi Depiana ◽  
Hartelina Hartelina
Keyword(s):  
Data Analysis ◽  
Customer Satisfaction ◽  
Product Quality ◽  
Sampling Technique ◽  
Test Reliability ◽  
Reliability Test ◽  
Descriptive Approach ◽  
Marketing Service ◽  
Quality Of Products

The rise of trade in this era makes the market tougher competition to make companies have to take appropriate steps and strategies in order to win competition with competitors in the market. This was also experienced by motorcycles, one of which was a Yamaha motorcycle which experienced a decline in sales in 2019 from month to month. Many factors affect it. In this study the variables used are product quality, after sales service, and customer satisfaction. This research uses a descriptive approach, and verification. Samples obtained were 383 respondents who were consumers of PT Ramarayo Perdana Karawang by using purposive sampling technique, data analysis used in this study was the validity test, reliability test, classic assumption test, and path analysis. The results of this study indicate the quality of products and after-sales services have a strong enough relationship, which is equal to 50.3%. then partially product quality has an effect of 39.3 then partially after sales service has an effect of 15.3% on customer satisfaction. Together the quality of products and after sales service has an effect of 50.3% which is the contribution of other variables not examined. Then it can be seen that product quality is more dominant in influencing customer satisfaction. PT Ramarayo Perdana Karawang is advised to pay more attention to Product Quality and After Sales Service for customer satisfaction.

scholarly journals Pengaruh Harga Dan Kualitas Produk Terhadap Kepuasan Konsumen T-Mart Express Indonesia

2020 ◽  
Vol 3 (1) ◽  
pp. 1-10
Author(s):  
Elizabeth Rahayu
Keyword(s):  
Customer Satisfaction ◽  
Product Quality ◽  
Quantitative Research ◽  
Sampling Method ◽  
Sampling Techniques ◽  
Probability Sampling ◽  
Purposive Sampling

Abstract The purpose of this research is to understand the influence of price and product quality of T-Mart Express Indonesia’s customer satisfaction. This research is a quantitative research by using the SPSS Statistic 22 with 112 respondent of the sample which is T-Mart Express Indonesia consumers in North  Jakarta who have bought the product three times or more by using non-probability sampling method and purposive sampling techniques. The measurement used was a questionnaire that was distributed through Google Form to the respondent. The result of hypothesis analysis shows that price and product quality significantly affect customer satisfaction. Implications and suggestions are explained in the article. Abstrak Tujuan dari penelitian ini adalah untuk memahami pengaruh harga dan kualitas produk terhadap kepuasan pelanggan T-Mart Express Indonesia. Penelitian ini adalah penelitian kuantitatif dengan menggunakan SPSS Statistic 22 dengan sampel sebanyak 112 responden yaitu konsumen T-Mart Express Indonesia di Jakarta Utara yang telah membeli produk tiga kali atau lebih dengan menggunakan metode non probability sampling dan teknik purposive sampling. Pengukuran yang digunakan adalah kuesioner yang dibagikan melalui Google Form kepada responden. Hasil analisis hipotesis menunjukkan bahwa harga dan kualitas produk berpengaruh signifikan terhadap kepuasan pelanggan. Implikasi dan saran dijelaskan pada artikel    

scholarly journals Phenotypic Variation in Fruit Morphology among Provenances ofSclerocarya birrea(A. Rich.) Hochst.

2015 ◽  
Vol 2015 ◽  
pp. 1-8 ◽  
Author(s):  
Idah Mkwezalamba ◽  
Chimuleke R. Y. Munthali ◽  
Edward Missanjo
Keyword(s):  
Seed Weight ◽  
Fruit Weight ◽  
The Other ◽  
Fruit Traits ◽  
Fruit Length ◽  
Sclerocarya Birrea ◽  
The Mean ◽  
Quality Of Products ◽  
Selection Of

Sclerocarya birrea(A. Rich.) Hochst. is a multipurpose fruit tree which is very useful in providing food security and meeting nutritional and economic needs. This study was conducted to assess eighteen provenances ofSclerocarya birreaplanted in Mangochi, Malawi. The trial was assessed for fruit traits at fifteen years of age. There were significant (P<0.001) variations among the provenances in number of fruits, fruit weight, pulp weight, seed weight, fruit length, and diameter. Magunde provenance from Mozambique had the highest mean number of fruits, 2196 ± 200. Mangochi and Moamba provenances from Malawi and Mozambique were the most outstanding in the other parameters measured attaining the mean fruit weight of 20.89 ± 0.25 g and 25.67 ± 0.67 g, pulp weight of 25.70 ± 0.08 g and 21.55 ± 0.83 g, seed weight of 4.81 ± 0.35 g and 4.12 ± 0.18 g, fruit length of 2.61 ± 0.14 cm and 2.33 ± 0.07 cm, and fruit diameter of 2.33 ± 0.15 cm and 1.97 ± 0.08 cm, respectively. There was no significant (P>0.05) correlation between number of fruits and the other fruit traits. However, there were significant (P<0.05) and strong positive relationships between fruit weight and pulp weight (r=0.987) and fruit length and diameter (r=0.775). This suggests that fruit weight can be used indirectly for selection of pulp. Further studies should investigate fruit taste quality of products from the fruits.

scholarly journals Motivational Typology of Online Food Souvenir Shoppers and Their Travel-Related Intentions

2020 ◽  
Vol 12 (18) ◽  
pp. 7624
Author(s):  
Shu-Chun Lucy Huang ◽  
Chih-Yung Wang ◽  
Yi-Ru Yan
Keyword(s):  
Social Media ◽  
Sustainable Development ◽  
Social Interactions ◽  
Questionnaire Survey ◽  
Online Shopping ◽  
The Other ◽  
The Sustainable Development ◽  
Five Factors ◽  
Media Applications ◽  
Motivational Typology

Online shopping has tremendous growth nowadays. Concerns about whether people perceive food souvenirs as commercial goods or products with local connections arise when shopping online for those souvenirs. Another concern is whether people remain interested in knowing or visiting places where food souvenirs originate even if they can simply purchase food souvenirs online. These issues are important for the sustainable development of local tourism. This study aims to investigate consumers’ motivations for purchasing food souvenirs online and whether differences exist between segmented consumers in relation to their travel-related intentions. Participants of this work are individuals who have purchased food souvenirs online and are aged 18 years old or above. Social media applications, such as Facebook and Line, were utilized as the platforms for the questionnaire survey. Participants’ motivations for purchasing food souvenirs online included five factors: exploring trends, local affiliations, social interactions, frugal sampling, and enforcing relationships. According to their motivations, participants were segmented into four types of consumers, including pleasure reminiscers (47.0%), journey recallers (22.9%), economical tasters (17.4%), and social practicers (12.7%). Pleasure reminiscers have stronger intentions toward searching for information on, traveling to, and recommending the places where food souvenirs originate compared with the other three types of consumers. On the basis of the findings, suggestions for the design and marketing of food souvenirs are provided for the producers of food souvenirs and promoters of local tourism.

scholarly journals Sustainable Online Shopping Logistics for Customer Satisfaction and Repeat Purchasing Behavior: Evidence from China

2019 ◽  
Vol 11 (20) ◽  
pp. 5626 ◽  
Author(s):  
Choi ◽  
Chung ◽  
Young
Keyword(s):  
Customer Satisfaction ◽  
Customer Service ◽  
Online Shopping ◽  
Customer Relationship ◽  
Purchasing Behavior ◽  
Logistics Services ◽  
Quality Of Delivery ◽  
The Impact ◽  
Repeat Purchasing

This study examines the impact of the quality of online shopping logistics services on customer satisfaction and in driving subsequent repeat purchasing behavior. Five hypotheses are established to represent the relationships between customer satisfaction and each factor of logistics services: quality of information, quality of order, quality of delivery, price of delivery, and customer service. The research includes surveys conducted over two months from 1 December, 2016, to 31 January, 2017, targeting mostly young Chinese customers with experience purchasing products online, thus representing e-commerce. A questionnaire was distributed to each subject in a sample of 150 Chinese customers with online shopping experience. The empirical analysis indicates that logistics service quality, and primarily the quality of delivery, has a statistically significant impact on customer satisfaction, which, in turn, has a statistically significant impact on repeat purchasing behavior. The results provide insight into the strategy behind China’s rapidly growing online shopping industry, which focuses on maintaining stability through long-term customer relationship management.

Bonded continuously reinforced concrete overlay on jointed concrete pavement

2014 ◽  
Vol 41 (5) ◽  
pp. 432-439
Author(s):  
Dar Hao Chen ◽  
Feng Hong
Keyword(s):  
Reinforced Concrete ◽  
Cost Effective ◽  
The Other ◽  
Ride Quality ◽  
Concrete Pavements ◽  
Cost Advantage ◽  
Jointed Concrete Pavement ◽  
Bonded Concrete Overlay ◽  
To Receive

A cost-effective strategy is needed to remedy the decaying jointed concrete pavements (JCP). The distress problems continue to cause poor ride quality and continued expense and delay to the traveling public. To explore the bonded concrete overlay (BCO), a half mile section was constructed with a 178 mm continuously reinforced concrete (CRC) overlay. Two other nearby sections were monitored along with the CRC BCO section, over the following 3 years. Over the 3 year period, the CRC BCO section was far less expensive to maintain than the other sections that continued to receive conventional full-depth repair (FDR). The ride quality of the CRC BCO section is also improved by approximately 60–100 inches/mile over conventionally FDR sections. It is believed that the CRC BCO offers a cost advantage over the conventional FDR strategy, and should be considered for future JCP rehabilitation projects.

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