Quality Management in Public Administration – Case of Slovenia

2018 ◽  
Vol 6 (8) ◽  
pp. 97
Author(s):  
Gordana Žurga
Keyword(s):  
Quality Management ◽  
Public Administration ◽  
Development Strategy ◽  
Administrative Capacity ◽  
Business Excellence ◽  
Effectiveness And Efficiency ◽  
The Government ◽  
Further Development ◽  
National Business

In Slovene public administration, quality management is recognised as a mean for strengthening the administrative capacity for improving effectiveness and efficiency of the government and its apparatus. In this article we present how quality management in public administration is addressed in Slovenia. The methodology used is a case study, and in this framework we present and describe main strategic documents, projects and initiatives. Special emphasis is given to the Quality Committee that was driving the area at the Ministry in charge of public administration in the period from 1999 to 2012 and its projects and activities, and to the current public administration development strategy 2015 – 2020. As a conclusion, we present how further development in this area is being addressed through the development of the national business excellence strategy for the period 2018 – 2030 where public administration is not only an important part but a driving force as well. 

scholarly journals Business Excellence Models and External Stakeholders Influencing the Late Adoption of Quality Management Systems in Zimbabwe Hotel Industry

2021 ◽  
Vol 10 (10(6)) ◽  
pp. 1848-1866
Author(s):  
Judy Mwenje ◽  
Vitalis Basera
Keyword(s):  
Quality Management ◽  
Development Strategy ◽  
Hotel Industry ◽  
National Development ◽  
Bank Loans ◽  
Management Systems ◽  
Quality Management Systems ◽  
Business Excellence ◽  
External Stakeholders ◽  
The Government

The main objective of this paper was to determine business excellences and stakeholders influencing the late adoption of quality management systems in Zimbabwe hotel industry and suggest recommendation that encourages adoption of quality management systems. The study followed a multi case study approach, with 9 hotels from Harare chosen purposively to represent the hotel industry in Zimbabwe. In-depth interviews and focus group discussions were used to get data from hotel managers, key stakeholders and staff members. Directed content analysis was used to analyse data. The results revealed that hotels in Zimbabwe do not follow internationally recognised business excellence models. Five key external stakeholders – banks, Zimbabwe Tourism Authority, Tourism Business Council of Zimbabwe, Hospitality Association of Zimbabwe, tourists and Standard Association of Zimbabwe were identified to be influencing adoption of quality management systems in the hotel industry. The study recommended for the establishment of local business excellence models that are specific to hotels in Zimbabwe and for the government to avail accessible revolving bank loans for the hotels to invest towards quality management systems. The determination of the external stakeholders influencing late adoption of quality management systems in the hotel industry and use of business excellence models will help improve the adoption of QMSs under Zimbabwe's National Development Strategy 1 (NDS) to realise Vision 2030 "Towards a Prosperous and Empowered Upper Middle-Income Society".

Strategi Pengembangan Instalasi Farmasi Rsud Sosodoro Djatikoesoemo Bojonegoro dengan Metode SWOT

2015 ◽  
Vol 1 (1) ◽  
Author(s):  
Youstiana Dwi Rosita
Keyword(s):  
Development Strategy ◽  
Health Care Providers ◽  
Clinical Pharmacy ◽  
Swot Analysis ◽  
Care Providers ◽  
Qualitative Descriptive ◽  
Study Population ◽  
Strategy Planning ◽  
The Government

ABSTRAK Rumah sakit adalah institusi penyedia jasa layanan kesehatan, Rumah Sakit Umum Daerah Dr. R. Sosodoro Djatikoesoemo Bojonegoro sebagai salah satu Rumah Sakit milik pemerintah kabupaten Bojonegoro. Sebagai pusat rujukandari beberapa rumah sakit di daerah Bojonegoro dan sekitarnya. Dalam penelitian ini menggunkan suatu pen dekatan dengan analisis SWOT yang merupakan langkah awal dari suatu perencanaan strategi pengembangan yang dimulai dengan identifikasi masalah, tujuan organisasi sampai pada menimbang kekuatan dan kelemahan sendiri serta peluang dan ancaman dari luar dan juga melakukan beberapa langkah penting yang menunjang pemasaran atau pengembangan. Jenis penelitian ini adalah penelitian studi kasus dengan menggunakan rancangan penelitian deskriptif kualitatif dan Populasi dalam penelitian ini populasinya adalah pasien rawatinap dan pasien rawat jalan sebanyak 200 orang responden Sampel merupakan sebagian atau wakil populasi yang diteliti. Dalam penelitian ini mengunakan sampling pertimbangan (Judgement Sampling) Dari hasil pendekatan dengan analisis SWOT perlunya pelaksanaan atau realisasi dari struktur organisasi yang menempatkan farmasis dalam farmasi klinik, peningkatan kualitas dan kuantitas sumber daya manusia, serta perlunya penambahan fasilitas berhubungan dengan IPTEK untuk kegiatan pelayanan farmasi baik secara manajerial maupun ke arah farmasi klinik. Kata Kunci : Farmasi, Analisis SWOT ABSTRACT The hospital is an institution health care providers, Regional General Hospital Dr. R. Sosodoro Djatikoesoemo Bojonegoro as one of the government-owned hospital Bojonegoro. As the center rujukandari several hospitals in Bojonegoro and the surrounding area. In this study using the approach with a pen SWOT analysis is the first step of a development strategy planning which starts with the identification of the problem, the purpose of the organization came to weigh their own strengths and weaknesses, opportunities and threats from the outside and also did some important steps to support the marketing or development. This research is a case study using qualitative descriptive study design and population in this study population was rawatinap patients and outpatients as many as 200 people respondent sample is partially or representative of the population studied. In this study, using sampling considerations (Judgement Sampling) From the SWOT analysis approach with the need for the implementation or realization of the organizational structure that puts pharmacists in clinical pharmacy, improving the quality and quantity of human resources, as well as the need for additional facilities related to science and technology for good pharmaceutical service activities managerially and in the direction of clinical pharmacy. Key Words : Pharmacy, SWOT Analysis

SWOT APPLICATION ON DETERMINING SHIP YARD DEVELOPMENT STRATEGIES: A CASE STUDY

JOURNAL ASRO ◽  
2019 ◽  
Vol 10 (3) ◽  
pp. 37
Author(s):  
Ikhwan Syahtaria ◽  
Sukarno Sukarno ◽  
Ali Mashudi ◽  
Edy Widodo
Keyword(s):  
Human Resources ◽  
Development Strategy ◽  
Swot Analysis ◽  
Shipping Industry ◽  
Rapid Progress ◽  
Ship Building ◽  
Sea Transportation ◽  
Qualitative Descriptive ◽  
The Government

Sea transportation is a major factor connecting the islands of Indonesia which has strategic and important value in supporting the sustainability of the national economy. Along with the government's policy on the sea highway program and the development of the domestic shipping industry, the growth of the commercial fleet, especially vessels, is currently experiencing rapid progress. In supporting the government program and the demand for reparation and procurement of new ships in domestic production, readiness is required from the shipyard. However, the current condition of the shipyard is only able to meet 83% of the demand for new shipbuilding so that the shipyard still needs to be developed in order to improve its capabilities, so that it can meet the needs and be able to carry out its functions in accordance with the progress of shipping technology. In this study discusses the strategy of developing shipbuilding using qualitative descriptive methods and quantitative SWOT analysis. In this case study shipyard development strategy by increasing the ability of shipyards to meet the demands of ship building by increasing supporting facilities and accompanied by increasing the ability of human resources in the mastery of science and technology. Besides also by conducting cooperation with the domestic shipping industry in the procurement of supporting partsKeywords: Shipyard, Maintenence, SWOT Analysis, Developmen Strategy

Constructing Tanzanian Enterpreneurial Subjects: Neoliberal Development Through Local Governance

10.4335/253 ◽  
2013 ◽  
Vol 11 (2) ◽  
pp. 139-156
Author(s):  
Jernej Pikalo ◽  
Marinko Banjac
Keyword(s):  
Development Strategy ◽  
Social Action ◽  
Local Governance ◽  
Homo Oeconomicus ◽  
Collège De France ◽  
Neoliberal Development ◽  
Moral Dimensions ◽  
The Government ◽  
Development Incentives

This paper examines how the simultaneous enhancement of local governance and capacity building as a development strategy advances the idea not only of the self-help and self-responsibility of communities but, above all, how this strategy of neoliberal development is a form of production of subjectivity through which individuals are constituted as homo oeconomicus, or, more precisely, as entrepreneurial subjects. Employing Foucault’s insights from two series of lectures, given at the Collège de France, titled Security, Territory, Population and The Birth of Biopolitics, the article examines neoliberal development incentives and policies as an effect closely related to the government of individuals as a part of a specific community or locality. These insights are reflected through the specific case study of the Tanzanian Social Action Fund. The case of TASAF shows, when analysed on two diverse but complementary levels, of delineation (descriptive) and implementation (through concrete practices), how governmental (neoliberal) strategy, by employing moral dimensions, shapes individuals into entrepreneurial subjects who act with economically rational and are at the same time convinced that improvement of their own lives depends predominantly on themselves.

scholarly journals FACTORS HINDERING PUBLIC ADMINISTRATION REFORM AND EU ACCESSION: CASE STUDY OF BOSNIA AND HERZEGOVINA

2021 ◽  
Vol 14 (2/2020) ◽  
pp. 79-98
Author(s):  
Sara Rajic
Keyword(s):  
Public Administration ◽  
Bosnia And Herzegovina ◽  
Political Elite ◽  
The European Union ◽  
Peace Agreement ◽  
Post Conflict ◽  
Legal Method ◽  
Public Administration Reform ◽  
The Government

Public administration represents operations and practice of the government through management, administration and implementation of government policies having in mind public interests and the society as a whole. However, analysis of the political system and public administration in Bosnia and Herzegovina (BIH) reveals that this definition is rather “modified” when it comes to the mentioned country. Even though public administration reform is one of the priorities for BIH, the reasons why it has not been more successful are post-conflict reconstruction and state building, unique political organisation as a result of a peace agreement, veto mechanisms and ethnic quotas which makes the consensus harder to achieve and delays adoption of important strategies. Even though political elite in BIH is committed to public administration reform and the key reform institutions have been established there is a lack of necessary knowledge and skills, competences and most importantly, political will. However, public administration reform definitely represents one of the key conditions for the future of BIH and its accession to the European Union (EU). Undoubtedly, public administration reform is a complex reform, and in this paper, the focus is on the case study of BIH by identifying its key issues on the way to the EU membership. This paper is based on analytical method with an explorative and descriptive purpose, comparative legal method, literature review method, and finally, synthesis of results, combined with professional insight and conclusions.

scholarly journals Accountability in Public Administration: A Case Study of Public Administration to the Poor People in Social Department of Makassar, Indonesia

2020 ◽  
Vol 11 (1) ◽  
pp. 108
Author(s):  
Sahruddin Malik ◽  
Fakhri Kahar ◽  
Darman Manda
Keyword(s):  
Public Administration ◽  
Qualitative Case Study ◽  
Poor People ◽  
Case Study Approach ◽  
Study Approach ◽  
The Poor ◽  
The Social ◽  
The Subject ◽  
The Government

Accountability in providing public administration to the poor people in the Social Department of Makassar. This study was qualitative case study approach, while the instruments were the researchers themselves. This study showed that the accountability in providing public administration to the poor people had not run optimally. There were various approaches and alleviation programs for poverty that had not been able to change significantly. There was no continuous program during the official turnover. If the official was changed, then the policy would be changed, thus the programs were ineffective to minimize the poverty in Makassar. The policies and the supports were necessary from all the elements of construction and the involvement of entrepreneurs like stakeholders and community leaders. The government is necessary to take a role in uniting and bridging these issues. In addition, the strategic planning was necessary to involve society, not only as objects of development but also to be involved as the subject of development to alleviate the poverty in Makassar.

scholarly journals Quality management and footwear value chain. A case study of Fibalco

2020 ◽  
Author(s):  
Alexandra Luca ◽  
Alina Iovan Dragomir
Keyword(s):  
Quality Management ◽  
Development Strategy ◽  
Value Chain ◽  
New Product ◽  
Value Chain Analysis ◽  
Economic Context ◽  
Chain Analysis ◽  
The Development Strategy ◽  
The Difference

In the complicated economic context, will survive only companies who can obtain recognizable products, with higher quality and who are economically efficient by reducing losses of any kind. An example of good practices is represented by SC Fibalco SRL, a footwear company from Craiova, Romania, which emphasizes the development strategy of the Quality Management and the value chain analysis. Fibalco's success is explained by the fact that the value chain analysis is a component of the quality management and the responsibility is distributed pyramidally starting from each employee to the top management. One of the chains in Fibalco's value chain is Industrialization of the new product, which is an element of originality and makes the difference between the theoretical and the practical approaches from the perspective of launching a new product on the market. Due to the Industrialization of the new product chain, in order to make it efficiently reproducible, many risks of failure are eliminated from the design phase, especially those related to the technical execution of the product. The result is a "clean" footwear product with clear lines without unnecessary sophistication. This paper demonstrates that the implementation of quality management and a complex value chain adapted to the company needs leads to brand value and loyalty among consumers.

scholarly journals The Urgency of the Implementation of Public Administration Ethical Governance to Realize Good Governance

2021 ◽  
Vol 4 (2) ◽  
pp. 351-363
Author(s):  
Tri Raharjanto
Keyword(s):  
Public Administration ◽  
Good Governance ◽  
Secondary Data ◽  
Literature Study ◽  
Study Approach ◽  
The Government ◽  
Tools And Techniques ◽  
Ethical Governance ◽  
District Offices

This study analyzes the urgency of implementing public administration ethics to realize good governance. This study uses a qualitative method with a case study approach. The data sources used in this study are primary and secondary data. Preliminary data was collected from interviews and questionnaires to respondents, while secondary data was collected through the literature study method. The location of this research is in one of the sub-district offices in the Sumedang District. Respondents who were given a questionnaire totaling 100 people living around the sub-district were selected based on the random sampling method. Based on the data and analysis of research results, it can be seen that sub-district employees in Sumedang District still have not implemented bureaucratic ethical governance properly. Government governance has not been able to absorb and develop more advanced management values. The problem arises because of the following: learning culture, processes, tools and techniques, and skill and motivation. This should be a concern, especially by the government, to create good governance, which is indicated by the high public trust in the government.

Government-to-Government Enterprises

2011 ◽  
pp. 76-98
Author(s):  
Luiz Antonio Joia
Keyword(s):  
Central Bank ◽  
Public Administration ◽  
Success Factors ◽  
Electronic Government ◽  
Justice Department ◽  
Policy Makers ◽  
Key Success Factors ◽  
The Government

Electronic government has proven a watershed in the domain of public administration despite being difficult to pin down precisely. Indeed, the government-to-government (G2G) arena is one of the least studied aspects of this newly established field of knowledge. This chapter aims to present a heuristic frame to implement government-to-government endeavors effectively. The frame presented in this article was largely drawn from an actual government-to-government case study successfully implemented in Brazil. From the analysis of this explanatory case study involving the Brazilian Central Bank (BCB) and the Brazilian Justice Department (BJD), some key success factors were singled out as well as the major hurdles to be overcome and causes thereof. These findings led the researcher to propose a heuristic frame not only to explain the conclusions drawn from the case study presented, but also to help researchers, practitioners, and policy makers to deploy government-to-government projects adequately.

Luxembourg : A case study of legislation in a mini-state

Res Publica ◽  
1979 ◽  
Vol 21 (4) ◽  
pp. 623-639
Author(s):  
Martin A. Wing
Keyword(s):  
Public Administration ◽  
Ad Hoc ◽  
European Parliament ◽  
Positive Influence ◽  
Case Study Approach ◽  
Study Approach ◽  
Direct Elections ◽  
The Government ◽  
Council Of State

Whilst Luxembourg may be classified as a mini-state, its small size and population have not removed «politics» from public administration. Having outlined the legislative system, this article examines in detail the passage of the legislation for direct elections to the European Parliament focusing on the roles and functions of the relevant actors and institutions. This case study approach reveals a smooth parliamentary stage for legislation concealing a set of devices for resolving contentious or troublesome issues : special ad hoc committees to advise on legislative drafts ; parliamentary committees ; splitting legislation so that legislators are formally committed to a principle before they have seen the details ; the use of delaying tactics to preclude discussion of alternatives. In addition to demonstrating these, the case also examines the effectiveness of the three main institutions, the Council of State, the Chamber of Deputies and the Government, particularly the predominance ofthe latter, on major issues. In contradistinction, however, the Council of State, despite its formally weak status, is shown to exercise a positive influence.

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