scholarly journals ISO/DIS 9004 - QUALITY OF AN ORGANIZATION – GUIDANCE TO ACHIEVE SUSTAINED SUCCESS

2017 ◽  
Vol 45 (2) ◽  
pp. 43
Author(s):  
Sheps Isaac
Keyword(s):  
Product Quality ◽  
Success Factors ◽  
Services Quality ◽  
Iso 9001 ◽  
Competitive Environment ◽  
Efficient Management ◽  
Primary Focus ◽  
Sustained Success

The success factors of organizations are developing continuously and every few year’s new success factors are added to the complex demanding and ever-changing competitive environment in which organizations operate. There is no doubt that the primary focus of an organization should be to achieve higher satisfaction of its customers by implementing rigorous processes to continuously improve its products and services quality - but in the current competitive environment this is not enough to achieve sustained success and all interested parties needs and expectations have to be met. Organizations have to implement an effective and efficient management system that is led by top management and is focused on the organization ability to meet the needs and expectations of its customers and other relevant interested parties, over the long term as the way to achieve sustained success of the organization. Doing so organizations are moving from product quality which is the scope of ISO 9001 to quality of an organization which is the scope of the new ISO 9004 which has reached these days the level of draft of international standard (DIS) and is planned to be published in 2018 and will provide a guidance to organizations on how to achieve sustained success.

FORMATION OF QUALITY MANAGEMENT SYSTEMS OF PROFESSIONAL EDUCATION: INTERNATIONAL AND RUSSIAN EXPERIENCE

10.12737/573 ◽  
2013 ◽  
Vol 1 (2) ◽  
pp. 106-117
Author(s):  
Анастасия Арасланова ◽  
Anastasiya Araslanova
Keyword(s):  
Quality Control ◽  
Professional Education ◽  
Iso 9000 ◽  
Iso 9001 ◽  
Management Systems ◽  
Educational Institutions ◽  
Quality Management Systems ◽  
Important Means

This article examines international and Russian experience of quality control, in particular ISO 9001:2000 (GOST R ISO 9000–2001), TQM/TQE, EFQM, CHEPS, to ensure the quality as the most important means of achieving the competitiveness of national educational institutions. Quality control is needed in the long term, in order to unify the processes of control, security and guarantee the quality of educational services.

scholarly journals Cities4ZERO Approach to Foresight for Fostering Smart Energy Transition on Municipal Level

Energies ◽  
2020 ◽  
Vol 13 (14) ◽  
pp. 3533 ◽  
Author(s):  
Merit Tatar ◽  
Tarmo Kalvet ◽  
Marek Tiits
Keyword(s):  
Success Factors ◽  
Energy Transition ◽  
System Thinking ◽  
System Level ◽  
Energy Planning ◽  
The Novel ◽  
Participatory Foresight ◽  
Municipal Level

Smart energy transition efforts at the municipal level are gaining importance and go far beyond implementing single projects. Decarbonising cities involves complex strategic planning and needs system level thinking and changes. This has been increasingly realised at the municipal level, but challenges remain regarding the tools, involvement of stakeholders and on the development of policies. The focus of the research is on the use of participatory foresight for fostering smart energy transition on a municipal level, the key benefits and success factors that participatory foresight brings, and the replicability of this approach. Within the novel Cities4ZERO framework, an overarching methodology for a smart urban decarbonisation transition, guiding cities through the process of developing the most appropriate strategies, plans, projects, as well as looking for the commitment of key local stakeholders for an effective transition–foresight framework, was developed and tested in five pilot cities. Foresight as applied within the Cities4ZERO framework creates a participatory process which brings stakeholders together to achieve unified scenarios, and a common vision for future urban decarbonisation strategies. The methodology is replicable and increases the quality of strategic energy planning by fostering long-term system thinking.

scholarly journals A study on effectiveness and progress outcomes of educational inhaler technique intervention in asthma and COPD patients

2019 ◽  
Vol 9 (2) ◽  
pp. 170-179
Author(s):  
R Bhavana ◽  
R Suchithra ◽  
Manupati Thejaswini ◽  
Gundlapalli Harish Kumar ◽  
Dev Apoorva
Keyword(s):  
Success Factors ◽  
Pharmacist Intervention ◽  
Inhaler Technique ◽  
Face To Face ◽  
Copd Patients ◽  
Correct Usage ◽  
Inhaler Devices ◽  
Keywords Asthma

Aim: A study on effectiveness and success factors of educational inhaler technique intervention in asthma and COPD. Objectives: To identify the percentage of common errors done by people who use inhalers. To identify the risk factors associated with asthma and COPD. Method: Data was collected from the subject’s face to face interview in a community setup and the lung capacities were measured using spirometer and peak flow meter; the values were noted and the subjects were asked to demonstrate their inhaler technique using placebo inhalers; numbers of correct and incorrect steps were noted. After a period of one month; the subjects were taken to follow up and measured the lung capacities and checked the inhaler steps; number of correct and incorrect steps were noted. Results: A total of 572 samples were collected and 500 were followed up, in which 300 had Asthma and 200 had COPD. Out of which 189 were female and 311 were male. Low education level was the single most important factor leading to incorrect technique. Formal training resulted in a statistically significant increase in the percentage of correct techniques for all the devices. For pMDI (54.01% vs. 91.03%, *p=0.005 before & after training respectively). For pMDI+Spacer (52.75% vs. 94.85%, *p=0.007 before & after training respectively). For Accuhaler (54.07% vs. 91.27%, *p=0.017 before & after training respectively). For Rotahaler (63.94 vs. 98.64%. *p=0.029 before & after training respectively). For Nebuliser (56.97% vs. 91.88%, *p=0.001 before & after training respectively. Conclusion: Proper education to patients on correct usage may not only improve control of the symptoms of the disease but might also allow dose reduction in long term. The number of subjects doing correct steps gradually increased after the pharmacist led intervention. Thus, proper counselling for the inhaler use in patients must be encouraged as it is directly linked to the quality of life of patient. Keywords: Asthma and COPD control inhaler devices, inhaler technique, pharmacist intervention, inhaler education.

scholarly journals Influence of Branding Loyalty on Consumer Sportswear: A Case Study on Adidas

2021 ◽  
Vol 6 (11) ◽  
pp. 454-463
Author(s):  
Noor Syafika Binti Mohamed Shoffian ◽  
Nur Syafinaz Binti Mohamed Salim ◽  
Nurul Izzati Binti Razali ◽  
Putera Zariq Iskandar Bin Muhamadi Saifu ◽  
Siti Aishah Binti Abu Bakar ◽  
...  
Keyword(s):  
Service Quality ◽  
Product Quality ◽  
Brand Loyalty ◽  
Accurate Information ◽  
Brand Name ◽  
Brand Quality ◽  
Store Environment

Brand loyalty creates long term relationship between customer and brand. As a sportswear brand, to adopt a general customer loyalty to a brand, quality of the product and price are the crucial factors. The purpose of this research is to investigate how the respondents are influenced by factors of brand loyalty towards sportswear products. Previous research adopted seven factors to test in the Malaysian environment. The seven factors of brand loyalty are brand name, product quality, price, style, promotion, service quality and store environment. Brand name has shown strong correlation with brand loyalty. In order to increase customer satisfaction and attach them to be brand loyalists, marketers are encouraged to develop aggressive marketing programs. Questionnaires were distributed to 148 respondents. The research results have shown that there is positive and significant relationship between factors of brand loyalty (brand name, product quality, price, style, promotion, service quality and store environment) with certain sportswear brands. Others study on more focused factors that are appropriate to the Malaysian environment is recommended in order to obtain accurate information.

scholarly journals Avaliação da qualidade dos produtos/serviços de informação: uma experiência da biblioteca do Hospital Universitário da Universidade de São Paulo

2004 ◽  
Vol 2 (1) ◽  
pp. 80 ◽  
Author(s):  
Maria Alice de França Rangel Rebello
Keyword(s):  
Product Quality ◽  
Quality Evaluation ◽  
Services Quality ◽  
Sao Paulo ◽  
Quality Of Services ◽  
São Paulo ◽  
Library Service ◽  
Evaluation Program ◽  
Scientific Documentation

Este trabalho tem por objetivo apresentar os resultados obtidos de uma pesquisa de satisfação da qualidade dos serviços oferecidos pelo Serviço de Biblioteca e Documentação Científica do Hospital Universitário da Universidade de São Paulo (SBDC-HU/USP), utilizando a escala SERVQUAL para mensuração da qualidade percebida pelos usuários. Foram utilizados como instrumentos de pesquisa: questionários e entrevista. A partir da análise dos dados tabulados, a biblioteca obteve informações para tomar medidas, a fim de melhorar a qualidade dos produtos oferecidos e dos serviços prestados. Descreve também a metodologia de implantação do Programa de Avaliação da Qualidade dos Produtos e Serviços do Sistema Integrado de Bibliotecas da USP (PAQ-SIBi/USP), sistema do qual é parte integrante. Abstract This work has the objective to present the results of a research of a research on user’s satisfaction regarding the quality of services offered by the Library Service and Scientific Documentation of theUniversity of São Paulo (SBDC – HU/USP) using SERVQUAL scale to mensure the quality perceived by users. It was used as research instruments: questionnaires and interview. From the analysis of the tabulated data, the library got information to take measures in order to improve service and product quality offered. It also describes the methodology of implantation of the Integrated Library System of USP Product and Services Quality Evaluation Program, which is part of the system.

scholarly journals Netrin as a Novel Biomarker and Its Therapeutic Implications in Diabetes Mellitus and Diabetes-Associated Complications

2018 ◽  
Vol 2018 ◽  
pp. 1-20 ◽  
Author(s):  
Ebrahim M. Yimer ◽  
Kaleab Alemayehu Zewdie ◽  
Hailemichael Zeru Hishe
Keyword(s):  
Macrovascular Complications ◽  
Therapeutic Implications ◽  
Potential Biomarker ◽  
Therapeutic Measures ◽  
Diagnostic Modalities ◽  
Primary Focus ◽  
Microvascular And Macrovascular Complications

Diabetes is a multifactorial metabolic syndrome and is one of the shared long-lasting illnesses globally. It is linked to long-term microvascular and macrovascular complications that contribute to disability, compromised quality of life, and reduction in lifespan, which eventually leads to death. This disease is not only incurring significant economic burden but also adversely affects the patients, caregivers, communities, and the society at large. The interruption of diabetes progress and its complications is a primary focus of scientific communities. In spite of various diagnostic modalities for diabetes, there is a limited marker to investigate the risk and progress of its complications. Netrin has recently received more attention as a biomarker of diabetes and a broader range of long-term complication. Therefore, the impetus of this review is to exhaustively discuss the role of Netrin as a potential biomarker and its therapeutic implication in diabetes and diverse sets of microvascular and macrovascular complications of diabetes. It also discourses the possible mechanisms of Netrin for the said pharmacological effect for a better understanding of the development and progression of diabetes and its complications in relation to this protein. It enables protective measures to be applied at the subclinical stage and the responses to preventive or therapeutic measures to be scrutinized. Besides, it might also facilitate the appraisal of novel therapeutic options for diabetes and various complications through modifying the endogenous Netrin and provide surrogate endpoints for intervention.

scholarly journals Rola Zintegrowanego Programu Operacyjnego Rozwoju Regionalnego i Regionalnych Programów Operacyjnych w realizacji procesów rewitalizacji

2010 ◽  
Vol 6 ◽  
pp. 379-391
Author(s):  
Nina Grad
Keyword(s):  
Public Space ◽  
Success Factors ◽  
Basic Part ◽  
Efficient Management ◽  
Spatial Systems ◽  
Spatial Changes ◽  
City Space ◽  
Operational Program ◽  
The Times

Entrepreneurshi in european integration conditions is one of the key success factors in a context of individuals, companies or cities and local government units or states alike. In case of individuals entersprise attitude is recognized as a set of personal features. In case of cities it can be measured by sufficiency in gaining European funds and ability to apply them. In the times of globalisation and strong competition between cities ability to efficient management can decide in „the chase for space”. This is even more important since cities play nowadays the basic part in social-economic growth processes and, in consequence, in increasing competitiveness of various types of spatial systems. As a result of numerous functional-spatial changes a lot of city areas have been devastated and other city parts gained a new rank. However, to create harmonious city space starting ventures which restore spatial order and meaning of marginalized areas turned out to be necessary. The rule of maximization of cities value and their real estate by creating high quality of public space is nowadays realized among the others by revitalization programs. The aim of this essay is to indicate the revitalization activities in framework of Integrated Operational Program of Regional Development and Regional Operational Programs, comparison of means dedicated on revitalization and analysis of their application in małopolskie and świętokrzyskie woyevodship in which the results of application contest have been already publicated.

scholarly journals Developing international inter hospital cooperation to reach the SDGs

2019 ◽  
Vol 29 (Supplement_4) ◽  
Author(s):  
H Rossinot ◽  
G Brucker ◽  
F Veber
Keyword(s):  
Success Factors ◽  
Action Plan ◽  
Multidisciplinary Teams ◽  
University Hospitals ◽  
Skills Transfer ◽  
Good Efficiency ◽  
Long Run ◽  
Set Up

Abstract Background The current epidemiological transition creates news issues to address (NCD as oncology, cardiovascular, diabetes, road accidents...) and causes an important increase of skills transfer needs in resource-poor/intermediate countries. Hospital cooperation is an efficient way to help the partner country/city adapt and increase their quality of care. Objectives The aims were multiple: set up transfer skills programs, but also understand both obstacles and success factors of such projects over the long term. AP-HP’s (Greater Paris University Hospitals) Department of International Relations, has developed 3 year-long projects (financed in majority by public funders) which link one or more hospitals of our group to a southern hospital, on a precise topic. Our multidisciplinary teams then support the local professionals either by training them or assessing their current situation and proposing an action plan. Results Over those last 4 years, we built more than 50 cooperations, most of them being successful and still active today. 20 of our hospitals have been involved in at least one project. In 2018, we were working with more than 30 different countries. We noticed a growing interest both from our teams and new partners, over the years. In 2018, around 150 healthcare professionals from AP-HP took part in at least one mission abroad and more than 3 000 foreign professionals have been trained in various ways (from conferences to technical surgical skill transfer), including about 50 trained on site in Paris. These trainings are intended not only to physicians but also for midwives, nurses and managers. Conclusions Those projects have a good efficiency in a short term. Therefore, the risk of unsustainability is quite important. For the programs to be effective in the long run, there needs to be a collective involvement both from institutions and healthcare teams in the project on both sides. Key messages European hospitals should develop a strong international cooperation policy. AP-HP intends to intensify its work, being an efficient way of contributing to reach both SDG 3 and 9.

scholarly journals Success factors of agricultural company

2013 ◽  
Vol 61 (4) ◽  
pp. 935-940
Author(s):  
Helena Chládková
Keyword(s):  
Success Factors ◽  
Situational Analysis ◽  
Ratio Analysis ◽  
Supplier Relationships ◽  
Financial Ratio ◽  
Financial Ratio Analysis ◽  
Group Matrix ◽  
Bcg Matrix

This paper focuses on developing a proposal to eliminate weaknesses in medium-sized farm and thus improving its market position. To determine the position of company’s products due to the competition, a BCG Matrix (Boston Consulting Group Matrix) was used. Financial Ratio Analysis was used to identify company’s financial situation. With the help of the situational analysis of the company’s internal environment, success factors, strengths and weaknesses were defined. Further the proposals were designed to remove the selected weaknesses. In the farm was identified the following strengths: quality of managers, long-term and stable customer-supplier relationships, selling commodities at optimum moisture content and purity, the use of subsidies and high milk yield cows. A weakness was mainly breeding pigs, missing website, company profitability and obsolete buildings. Amongst others was suggested to create website for the farm.

scholarly journals Practical Aspects of Quality Management in the Construction Industry

2019 ◽  
Vol 2019 (3) ◽  
pp. 310-317
Author(s):  
Anzhelika Emel'yanovich ◽  
Sergey Koval ◽  
Alexander Kakorin
Keyword(s):  
Reinforced Concrete ◽  
Quality Management ◽  
Product Quality ◽  
Construction Industry ◽  
Six Sigma ◽  
Iso 9001 ◽  
Management Tool ◽  
Internal Quality ◽  
Negative Consequences

The authors consider the internal and external reserves of improving the quality of products at the enterprises that produce reinforced concrete. The research objective was to study and substantiate the external and internal factors, thus improving the effectiveness of quality management. The paper focuses on the use of such tool of sustainable development as "Six Sigma", which is considered as an important factor in product quality management. The paper also features the process of certification as an external tool that can improve quality management in the construction industry. The authors justified the necessity of mandatory certification of construction products when bidding for a tender. The paper also reviews the experience of sustainable production at reinforced concrete plants. The problems of product quality in the industry are of strategic nature and can cause economic, environmental, and other negative consequences. Quality management should become compulsory in the industry since its products are designed exclusively for the domestic market. As a result, its certification according to State Standards ISO 9001 or GOST R ISO 9001 is absolutely voluntary and performs only image-making functions. As far as tenders for state orders are concerned, mandatory certification may solve the existing problems with the quality of construction work. As internal quality management tool, the concept of "Six Sigma" can be useful for concrete works.

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