scholarly journals Integrated contact center HAI (Help, Answer, Improve) as information service innovation at the Ministry of Finance, Indonesia

2021 ◽  
Vol 3 (17) ◽  
pp. 27-42
Author(s):  
Erys Al Fauzi Minhando ◽  
Sudarmo Sudarmo ◽  
Andre Noevi Rahmanto
Keyword(s):  
Information Service ◽  
Service Innovation ◽  
Contact Center ◽  
Ministry Of Finance

Construction and Application of Regional Medical Information Sharing System Based on Big Data

2020 ◽  
Vol 11 (3) ◽  
pp. 40-61
Author(s):  
Yuanyuan Zhang
Keyword(s):  
Big Data ◽  
Information Sharing ◽  
Medical Service ◽  
Medical Information ◽  
Rapid Development ◽  
Information Service ◽  
Service Innovation ◽  
Regional Medical ◽  
Network Application ◽  
Big Data Technology

With the popularization of network application and the rapid development of electronic science, big data technology is constantly maturing and widely used in various fields. For the continuous development of regional medical informatization in China, based on the concept of big data technology and regional medical information data sharing, this paper adopts big data to improve the quality and efficiency of medical information service so as to realize the reasonable distribution and sharing of medical resources and provide references for medical service innovation in China.

scholarly journals A Data-Enabled Business Model for a Smart Healthcare Information Service Platform in the Era of Digital Transformation

2021 ◽  
Vol 2021 ◽  
pp. 1-9
Author(s):  
Yu Su ◽  
Fei Hou ◽  
Mingde Qi ◽  
Wanxuan Li ◽  
Ying Ji
Keyword(s):  
Business Model ◽  
Digital Technology ◽  
Business Models ◽  
Medical Information ◽  
Information Service ◽  
Service Innovation ◽  
Digital Transformation ◽  
City Development ◽  
Service Platform ◽  
Smart Healthcare

Digital technology has promoted service innovation and provided effective technical support for public service innovation in recent years. Smart healthcare, a key element of smart city development, has gradually become an important issue in government administration. Digital technology is deeply embedded in healthcare services and reshapes value creation through digital transformation. This study combines data-enabled platform business models and value cocreation and adopts a case study approach to develop a business model for a medical information service platform that allows stakeholders to cocreate value through service exchange and resource integration in smart healthcare ecosystems, promotes efficient and coordinated applications of information, and realizes innovative development in the medical industry.

Exploring service innovation and value creation: The critical role of network relationships

2017 ◽  
Vol 25 (1) ◽  
pp. 4-25 ◽  
Author(s):  
Yung-Chang Hsiao
Keyword(s):  
Customer Satisfaction ◽  
Critical Role ◽  
Information Service ◽  
Service Innovation ◽  
Theoretical Development ◽  
Future Research ◽  
Bootstrap Analysis ◽  
Mediating Role ◽  
Managerial Implications

AbstractThis study examines the role of service innovation, including service process, Information Technology infrastructure and customer acuity, on customer satisfaction from the network relationships perspective. This study tests the hypotheses in a sample of 136 companies, which is drawn from top 5,000 Taiwanese firms listed in the 2015 yearbook published by the China Credit Information Service Incorporation. The results indicate that service innovation is positively related to network relationships, and that network relationships have a positive effect on customer satisfaction. Also, the results provide evidence that network relationships play a mediating role between service innovation and customer satisfaction. The findings of this study contribute to the theoretical development of a conceptual model for explaining the interrelationships among service innovation, network relationships, and customer satisfaction. The empirical evidence of the Sobel test, in line with Baron and Kenny’s procedure and bootstrap analysis supports the process-oriented view and indicates that network relationships mediate the effect of service innovation on customer satisfaction. Finally, this study discusses managerial implications and highlights future research directions.

scholarly journals Library Service Innovation Based on New Information Technology

2021 ◽  
Vol 10 (1) ◽  
pp. 71-81
Author(s):  
Congming Liu ◽  
Tianfang Dou ◽  
Hong Zhou ◽  
Bei Zhang ◽  
Chengyu Zhang
Keyword(s):  
Information Technology ◽  
Information Technologies ◽  
New Technologies ◽  
Information Service ◽  
Service Innovation ◽  
University Libraries ◽  
Library Service ◽  
New Information ◽  
The University ◽  
Interactive Experience

The development of new information technologies changes and affects the services in libraries. In this article, taking the interactive experience space “Tsinghua Impression” as an example, the authors analyzed the application of many new technologies in the information resource construction and information service of library and explained how to use multimedia, touch screens, 3D, and other technologies to enhance collections and services. They probed the new information technologies to promote the service innovation of the library in order to provide reference for the service innovation of the university libraries.

From accounting to report: Digitalization of college and related issues

2020 ◽  
pp. 16-25
Author(s):  
D. N. Butorin
Keyword(s):  
Information Systems ◽  
Vocational Education ◽  
Professional Education ◽  
Vocational Training ◽  
Oil And Gas ◽  
Information Service ◽  
Accounting System ◽  
Educational Organization ◽  
Job Tasks ◽  
Digital Services

The article discusses the process of the digitalization of the educational organization of secondary vocational education. When automating routine processes, at some point, problems may arise in the transition from solving local accounting problems to submitting regulated reports. Often, digitalization becomes the only possible solution to the problems of combining the performance of job tasks based on data from various departments. This is especially evident when implementing integration with external federal information systems. The development of digital services for students with the help of the information service “NaLentu!” (”Go to a Class!”) is shown. Based on it, the mailing of the schedule, the “digital student’s record-book”, and the order of documents are implemented. It is described how one of the federal systems became the reason for the digitalization of processes in social accounting, the appointment and accrual of grants. The problems of the implementation of the accounting system on the part of employees, in particular, the perception by some of them of digitalization as a threat to their interests, are indicated. Further automation trends after the implementation of information systems in the decision of the central tasks of the educational organization are demonstrated. The stages of the introduction of information systems for accounting for vocational training and additional professional education are described, the analysis of the results of their implementation on the basis of College of Oil and Gas in Achinsk is given.

Pelaksanaan Jaminan Kesehatan Oleh BPJS Kesehatan Dalam Perspektif Syariah

Liquidity ◽  
2017 ◽  
Vol 6 (2) ◽  
pp. 110-118
Author(s):  
Iwan Subandi ◽  
Fathurrahman Djamil
Keyword(s):  
Health Care ◽  
Financial Institution ◽  
Social Supports ◽  
Religious Leaders ◽  
The Public ◽  
The People ◽  
The Social ◽  
Ministry Of Finance ◽  
Health Support ◽  
The Government

Health is the basic right for everybody, therefore every citizen is entitled to get the health care. In enforcing the regulation for Jaringan Kesehatan Nasional (National Health Supports), it is heavily influenced by the foreign interests. Economically, this program does not reduce the people’s burdens, on the contrary, it will increase them. This means the health supports in which should place the government as the guarantor of the public health, but the people themselves that should pay for the health care. In the realization of the health support the are elements against the Syariah principles. Indonesian Muslim Religious Leaders (MUI) only say that the BPJS Kesehatan (Sosial Support Institution for Health) does not conform with the syariah. The society is asked to register and continue the participation in the program of Social Supports Institution for Health. The best solution is to enforce the mechanism which is in accordance with the syariah principles. The establishment of BPJS based on syariah has to be carried out in cooperation from the elements of Social Supports Institution (BPJS), Indonesian Muslim Religious (MUI), Financial Institution Authorities, National Social Supports Council, Ministry of Health, and Ministry of Finance. Accordingly, the Social Supports Institution for Helath (BPJS Kesehatan) based on syariah principles could be obtained and could became the solution of the polemics in the society.

The end of Alchemy of Finance and Sovereign Money (on the books by M. King “The end of Alchemy: Money, Banking and the Future of the Global Economy” and by J. Huber “Sovereign Money. Beyond Reserve Banking”)

2017 ◽  
pp. 131-141 ◽  
Author(s):  
V. Yefimov
Keyword(s):  
Economic Policy ◽  
Central Bank ◽  
Institutional Theory ◽  
Money Supply ◽  
Government Spending ◽  
Global Economy ◽  
Private Banks ◽  
Money Creation ◽  
Ministry Of Finance ◽  
Reserve Banking

The review discusses the institutional theory of money considered in the books by King and Huber, and the conclusions that follow from it for economic policy. In accordance with this theory, at present the most of the money supply is created not by the Central Bank but by private banks. When a bank issues a loan, new money is created, and when the loan is repaid this money is destructed. The concept of sovereign money involves the monopoly of money creation of the central bank. In this case the most of newly created money is handed over to the ministry of finance to implement government spending.

PENERAPAN METODE PROTOTYPING PADA PERANCANGAN APLIKASI SPPD KPPN MEDAN II BERBASIS WEBSITE

2019 ◽  
Vol 11 (1) ◽  
pp. 8-19
Author(s):  
Crystal Jelita Lumban Tobing
Keyword(s):  
Time Saving ◽  
Web Based ◽  
Government Organization ◽  
Manual Method ◽  
Microsoft Word ◽  
Ministry Of Finance ◽  
The Government ◽  
The City ◽  
Employee Data ◽  
The Web

 KPPN Medan II is one of the government organization units at the Ministry of Finance. Where leaders and employees who work at KPPN Medan II always carry out official trips between cities and outside the city. With these conditions, making SPPD documents experiencing the intensity of official travel activities carried out by employees of KPPN Medan II can be said frequently. So that in making SPPD in KPPN Medan II is still using the manual method that is recording through Microsoft Word which in the sense is less effective and efficient. In naming employees who get official assignments, officers manually entering employee data that receives official travel letters are prone to being lost because data is manually written. The web-based SPPD application is built by applying this prototyping method which is expected to facilitate SPPD KPPN Medan II management officers in making SPPD that is effective, efficient, accurate, time-saving, and not prone to losing SPPD data of KPPN Medan II employees who will has made official trips due to the existence of a special database to accommodate all SPPD files.

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