scholarly journals Assuring quality in higher education in a Confucian collectivist culture: the Vietnamese experience

2018 ◽  
Vol 2 (4) ◽  
pp. 10-19
Author(s):  
Huong Thi Pham
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Methodological Approach ◽  
Academic Leaders ◽  
Large Power ◽  
Multiple Case ◽  
The Government ◽  
Quality In Higher Education ◽  
Different Cultures

Quality assurance has been introduced and developed into Vietnam for almost 15 years. The importation of such a concept from other countries with different cultures may result in resistance in some ways. This study explores quality assurance arrangements at three institutions of higher education in Vietnam, a Confucian heritage country, as perceived by academic leaders, quality assurance practitioners, and academics to respond to quality assurance policies from the government. The methodological approach taken in this research is a multiple case study. A qualitative approach was used to explore quality assurance practices at three institutions. Data collected from documentation and in-depth interviews were analysed for patterns and themes. It was found that centralism and large power distance of a Confucian collectivist country such as Vietnam significantly influenced the government's attempts to reform higher education for quality improvement. Culturally appropriate measures from the bottom level with long-term strategies should be considered to assure and improve quality, including the shift to decentralisation in higher education.

Quality Management and Academic Leadership

2020 ◽  
pp. 101-120
Author(s):  
Joseph Ezale Cobbinah ◽  
Samuel Agyemang
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Quality Management ◽  
Higher Education Institutions ◽  
Faculty Members ◽  
Senior Faculty ◽  
Academic Leaders ◽  
Academic Leader ◽  
Effective Delivery ◽  
Quality In Higher Education

Quality management in higher education is one of the measures that institutions put in place to ensure that courses and programs that are offered meet international and accreditation standards. This chapter examines how academic leaders can promote and manage quality in higher education institutions. Higher education institutions and senior faculty members appear to improve performance by ensuring that quality assurance unit enforces effective delivery to increase students and parents' satisfaction. Promotion of quality and the management of quality is not about long service but an exhibition of effective leadership that will help higher education institutions to navigate through the turbulence of challenges facing higher education institutions today. To achieve this, the academic leader is supposed to assist institutions to pursue their vision and mission to enable them to effectively manage quality.

scholarly journals Autonomy vs. control: Quality assurance and governmental policy in Flanders

2004 ◽  
Vol 12 ◽  
pp. 71
Author(s):  
Kurt De Wit ◽  
Jef C. Verhoeven
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Assessment System ◽  
Quality Of Higher Education ◽  
Market State ◽  
Key Policy ◽  
The Government ◽  
Quality In Higher Education ◽  
Governmental Control

Higher education in Flanders has seen some major changes in the 1990s. One of the key elements of the new higher education regulations was the quality assessment system. This exemplified best the government's policy of granting all institutions of higher education autonomy, making them responsible for their policies, while still keeping the quality of higher education somewhat under governmental control. In this article, we focus on the tension between the government's aim of improving and controlling the quality of higher education and universities ' concern for their autonomy. We describe the Flemish government's view on issues of quality in higher education and confront these with an account on the basis of case studies of how the quality assurance system was actually implemented in universities. We conclude that the model of the "market state" or the "evaluative state" is only realised partially in Flanders. The government is still interventionist when it comes to key policy issues

scholarly journals KUALITAS PELAYANAN SEKOLAH TTERHADAP KEPUASAN MAHASISWA DAN PENCIPTAAN BRAND IMAGE

2018 ◽  
Author(s):  
Lusiah
Keyword(s):  
Higher Education ◽  
High School ◽  
Brand Image ◽  
Good Service ◽  
Good Image ◽  
New Students ◽  
The Government ◽  
The Impact

The development of higher education in Indonesia is increasingly evident. It is characterized by many private colleges are spread all over Indonesia. But in recent years the government did not give permission to those who want to establish a college. One reason is the government not only menginginkankan development in terms of quantity alone, but must be accompanied by good quality of any existing college.The number of colleges that exist today is already growing its own competition. The high level of competition among private universities is happening now requires every college has the right strategy to attract the interest of new students. Each college offers the advantages of each. However, not all universities have a particular brand image compared with other universities.One of the determining factors of brand image is the satisfaction of its customers. While satisfaction itself arises as a result of service perceived by the customer.College is not only required to provide a good quality education, but they also must be able to provide good service to students as well. Good service is expected to provide satisfaction for students. Of course in the long term, the impact of satisfaction that will form a good image for the college concerned anyway.STIE IBBI Medan is one of the private high school that has a good image in the city of Medan. However, STIE IBBI still have to further improve the quality of services provided to students. It is necessary to maintain the good image that has been owned STIE IBBI today.The plan of the research will be conducted in STIE IBBI Medan. The population is all students STIE IBBI. The long term goal of this research is to STIE IBBI to increase public confidence in higher education that will take in high school applying good quality excellent service. Expected from the results of this study, STIE IBBI can also implement appropriate marketing strategies to improve the quality of service to students. In addition, the results of this research can be a good reference for prospective new students who will pursue higher education in the STIE IBBI Medan.

scholarly journals Strategic Corporate Alignment: A Methodological Approach

2018 ◽  
Vol 2 (1) ◽  
Author(s):  
Silvia Regina Campos ◽  
Adriana Gomes de Menezes
Keyword(s):  
Higher Education ◽  
Qualitative Study ◽  
Mergers And Acquisitions ◽  
Methodological Approach ◽  
Research Strategy ◽  
Exploratory Research ◽  
Strategy Execution ◽  
Research Framework ◽  
Strategic Plans

This paper aims to present a methodological approach to align the strategic plans among Institutions in the area of Higher Education. It adopts an eight-phase research framework. It is a qualitative study which adopts a deductive and exploratory research strategy through the analysis of some institution's strategic plans and other relevant documents to propose a methodological approach for the alignment. Its contribution shall enable HEIs to improve synergy which is essential for achieving efficiency, efficacy and long-term sustainability in the light of the recent challenges facing their environment, considering that the strategy execution and its implementation has been considered much more difficult and complicated to overcome. Particular it shall contribute to alignment among other HEIs which have been subject to mergers and acquisitions processes, in the recent years.

Developing a Gameful Approach as a Tool for Innovation and Teaching Quality in Higher Education

2022 ◽  
pp. 563-578
Author(s):  
Anna Sendra ◽  
Natàlia Lozano-Monterrubio ◽  
Jordi Prades-Tena ◽  
Juan Luis Gonzalo-Iglesia
Keyword(s):  
Higher Education ◽  
Mixed Methods ◽  
Learning Process ◽  
Participant Observation ◽  
Learning Experience ◽  
Teaching Quality ◽  
Working Practices ◽  
Quality In Higher Education ◽  
The Impact

This paper introduces the results of applying a gameful approach based on six playful activities as a tool to improve the learning process in higher education. A total of 850 students from different courses of Universitat Rovira i Virgili (Spain) were involved in the study. The strategy was evaluated through a participant observation (active and passive) and mixed-methods surveys answered by the students. Results point out that most participants responded positively to the activities proposed. The reported levels of motivation and engagement also indicate the capabilities of this strategy as a method to enhance the learning experience of students. Despite these positive outcomes, challenges like the impact on working practices of teachers or the long-term engagement of gameful approaches requires additional research.

scholarly journals The student as customer and quality in higher education

2020 ◽  
Vol 34 (8) ◽  
pp. 1221-1235
Author(s):  
Angelito Calma ◽  
Camille Dickson-Deane
Keyword(s):  
Higher Education ◽  
Teaching And Learning ◽  
Student Evaluation ◽  
Poor Quality ◽  
Quality Initiatives ◽  
Content Type ◽  
Customer Expectations ◽  
Management Concepts ◽  
Quality In Higher Education

PurposeThis paper explores some management concepts and how applying these concepts from business to higher education can be problematic, let alone incompatible, particularly in relation to measuring quality in higher education.Design/methodology/approachIt provides a conceptual understanding of the literature on quality in the higher education context. It does so by examining the literature on students as customers, customer expectations, customer satisfaction and other management theories that have been applied to higher education.FindingsIt argues that the current bases for perceiving quality such as meeting customer expectations, satisfying the customer, ensuring quality control, meeting standards and assessing the cost associated with poor quality are in disagreement with the principal aims and measures of quality in higher education.Research limitations/implicationsThis paper can certainly benefit from many other concepts in business that have been applied in higher education, which it lacks. It only focussed on a number of key and popular ideas in management theory that have been used in higher education more broadly.Practical implicationsStudent-focussed quality initiatives can be devoid of the student as customer concept. How programs, subjects and experiences are curated can be solely for the purpose of continuous improvement. Second, universities that choose to treat the student as a customer may find it beneficial to apply a relationship marketing approach to higher education. Lastly, those against the student as customer concept may focus on the long-term impact of quality initiatives such as promoting lifelong learning, building long-term relationships with alumni and employers and those that further promote academic integrity.Originality/valueSome considerations have been offered. These considerations revisit the basic notions of teaching and learning in higher education. It puts an emphasis on sidestepping the student as customer metaphor, that learning is not expressed in dollar terms, and that the quality of the student experience cannot be measured by student evaluation alone because it is felt much later in life.

scholarly journals Collegial or Managerial? Academics' Conceptions of Quality in English and Finnish Universities

2009 ◽  
Vol 8 (3) ◽  
pp. 447-460 ◽  
Author(s):  
Laurie Lomas ◽  
Jani Ursin
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Academic Staff ◽  
Small Scale ◽  
Type I ◽  
Type Ii ◽  
Fitness For Purpose ◽  
Higher Education Systems ◽  
Quality In Higher Education ◽  
Finnish Higher Education

Two specific forms of quality are identified: Type I, which has a managerial focus and stresses fitness for purpose and accountability, and Type II, which is collegial and concerned with enhancement. Through an analysis of the literature on quality in higher education and small-scale empirical research with a sample of academic staff, this article compares conceptions of quality assurance in the English and Finnish higher education systems. The authors highlight the similarities and differences in the two countries and possible reasons for them. Over time the blend of managerial and collegial approaches to quality has come to favour the former but much more so in England than in Finland, which continues to prefer a largely enhancement-led agenda. Both are signatories to the Bologna Declaration, and the implications for other European countries of convergence in quality assurance systems by 2011 through this Declaration are considered.

scholarly journals UPAYA PENINGKATAN MUTU PENDIDIKAN TINGGI SERTA IMPLIKASINYA TERHADAP TUGAS DAN PERAN DOSEN

Nuansa ◽  
2018 ◽  
Vol 11 (1) ◽  
Author(s):  
Rizkan Syahbuddin
Keyword(s):  
Higher Education ◽  
Human Resources ◽  
National Development ◽  
Quality Of Higher Education ◽  
Effective Training ◽  
The Future ◽  
The Government ◽  
And Behavior

National development that  lasts  all the  time,  then the  development of higher education is still prioritized by the government to continue to grow, including the role and  duties of lecturers. Strategy  setting is part  of long-term development. The goal is in the most appropriate way in the future to be able. Improving the quality of higher education can not be separated from the quality of human resources owned. Therefore, improving the quality of the behavior and behavior of lecturers as teachers through education channels and  effective training programs in their  work is needed. With qualified human resources, it is expected that  higher education will become an institution capable of effectively facing the challenges of the future.

scholarly journals The internationalisation of higher education in the regions: case of Latvia

2020 ◽  
Author(s):  
Inga Jekabsone ◽  
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
International Students ◽  
Case Studies ◽  
Higher Education Institutions ◽  
Academic Staff ◽  
Complex Concept ◽  
Internationalisation Of Higher Education ◽  
The Government ◽  
Local Students

Internationalisation is set as a horizontal priority of higher education in the context of the quality assurance by the government of Latvia. However, higher education institutions (hereinafter – HEI) in Latvia find it challenging to attract talented international students and academic staff, especially in the regions, thereby the internationalisation rates in HEI differ. The internationalisation is a complex concept – it is understood not only by the attraction of international students and academic staff, but also by internationalisation of local students and staff as well as by creation of inclusive environment for both – international and local students and staff. Taking into account before mentioned, the aim of the research is to analyse the dimensions of the internationalisation of regional HEI in Latvia. During the research, six regional HEI in Latvia were analysed in the context of diverse aspects of internationalisation. Recommendations to regional HEI were developed based on the analysis of case studies. The analysis showed that the internationalisation in the regional HEI in Latvia are mainly focused on attraction of international students and on student and academic staff mobility. At the same time, some of the regional HEI set the internalisation as a priority while others focus more on local students and regional needs. However, most of regional HEI in Latvia lag behind the average EU un national internationalisation rates.

scholarly journals HOKKAIDO UNIVERSITY: AMBITIONS AND GOALS

2021 ◽  
pp. 118-124
Author(s):  
V.S. Akimova ◽  
◽  
S.S. Atlasova ◽  
K.E. Ershova
Keyword(s):  
Higher Education ◽  
21St Century ◽  
Raw Materials ◽  
Higher Education System ◽  
Diffi Cult ◽  
The World ◽  
History Of ◽  
The Government ◽  
The University

Japan is a developing country but is getting diffi cult to hold in leadership 21st century. The domestic lack of raw materials fosters the government to count on competitive power of science and the higher education system. Japanese system of higher education must become demanded in the world. The history of Hokkaido University, the oldest institution in the country and is being modernized at present, is reviewed. It is noted that various mid-term and long-term measures have been developed and implemented. The university partakes in diff erent activities to raise the university international rating.

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