COVID-19 PANDEMIC AS A DRIVER OF DIGITAL COMMUNICATIONS GROWTH IN THE PHARMACEUTICAL MARKET
The impact of the COVID-19 pandemic on the development of the pharmaceutical market is analyzed. In addition to serious losses, the current situation also provided an opportunity for development. First of all, this has affected communications, which have almost completely switched to digital format. The technical capabilities and skills of using digital technologies of all participants in the pharmaceutical market - patients, doctors, pharmacies, pharmaceutical companies, government, showed who was ready to accept the current reality, and who was left out of work. Also, the current situation has further exposed the problems that exist in the pharmaceutical market. A good example is pharmaceutical companies that have switched to remote communication. For some companies, this was not difficult, because previously these companies, understanding the prospects for interaction through digital communications, have already created departments that fully interact with customers through digital technologies. Those who did not pay attention to the development of digital promotion channels had to quickly rebuild, while there were problems with technical equipment, the ability to use it by the company’s employees, and most importantly – online meeting is different from an offline meeting. Also, not all clients were ready to interact in an online format. And if earlier they asked, for example, to send information by email, then started the complete remote work, everyone had to know various systems for meet remotely.