scholarly journals Servicio y Gestión de las Tecnologías de la Información en las empresas // Service and Management of Information Technologies in companies

Ciencia Unemi ◽  
2018 ◽  
Vol 11 (26) ◽  
pp. 170 ◽  
Author(s):  
Ramiro Quezada-Sarmiento ◽  
Jonathan Victor Aguilar Alvarado ◽  
Karina García-Galarza ◽  
Rodrigo Morocho-Roman ◽  
Wilmer Rivas-Asanza
Keyword(s):  
Information Technology ◽  
Information Technologies ◽  
It Governance ◽  
Different Types ◽  
Toma De Decisiones ◽  
The Government ◽  
Performance Development ◽  
And Performance ◽  
The City ◽  
A Company

En la toma de decisiones de Tecnologías de Información (TI), es fundamental el apoyo de los diferentes tipos de marcos para el gobierno y gestión de TI de la misma empresa. Existen dos principales principios de gobierno que pueden aportar significativamente al buen desenvolvimiento de una empresa: conformidad y rendimiento. Es por esto, que el presente artículo presenta un estudio exploratorio de los soportes técnicos establecidos en los departamentos de tecnología de la información de la ciudad de Santa Rosa, provincia de El Oro en el año 2015-2016, en el cual se pretende verificar la aplicación de gobierno de las TI en las empresas seleccionadas. Los resultados que se obtuvieron evidencian claramente la escaza incorporación de gobierno de TI dentro de las empresas evaluadas, por lo que se recomienda su incorporación inmediata como una medida para garantizar servicios de calidad a sus clientes. AbstractIn the decision making of Information Technology (IT), the support of different types of frameworks for the government and IT management of the same company is fundamental. There are two main principles of government that can contribute significantly to the good performance development of a company: compliance and performance. That is why this article presents an exploratory study of the technical supports established in the information technology departments of the city of Santa Rosa, province of El Oro in the year 2015-2016, in which it is tried to verify the application of IT Governance in selected companies. The results obtained clearly evidenced the scarce incorporation of IT governance within the evaluated companies, therefore it is recommended its immediate incorporation as a measure to guarantee quality services to its clients.

Governing Information Technology through COBIT

2011 ◽  
pp. 269-309 ◽  
Author(s):  
Erik Guldentops
Keyword(s):  
Information Technology ◽  
Critical Success Factors ◽  
Success Factors ◽  
It Governance ◽  
Governance Structure ◽  
Executive Management ◽  
Maturity Models ◽  
Management Guidelines ◽  
Critical Success ◽  
And Performance

Board oversight of information technology has not kept pace with the rapid growth of IT as a critical driver of business success. However, this is shortsighted, since effective governance over IT Governance protects shareholder value; makes clear that IT risks are quantified and understood; directs and controls IT investment, opportunity, benefits and risks; aligns IT with the business while accepting IT as a critical input to and component of the strategic plan; sustains current operations and prepares for the future; and is an integral part of a global governance structure. Like most other governance activities, IT Governance engages both board and executive management. Among the board’s responsibilities are reviewing and guiding corporate strategy, setting and monitoring achievement of management’s performance objectives, and ensuring the integrity of the organisation’s systems. Management’s focus is generally on cost-efficiency, revenue enhancement and building capabilities, all of which are enabled by information, knowledge and the IT infrastructure. The four main focus areas for IT Governance are driven by stakeholder value. Two are outcomes: value delivery and risk mitigation. Two are drivers: strategic alignment and performance measurement. Action plans for implementing effective IT Governance, from both a board and an executive management point of view, consist of activities, outcome measures, best practices, critical success factors and performance drivers. In addition, organisations must assess how well they are currently performing and be able to identify where and how improvements can be made. The use of maturity models simplifies this task and provides a pragmatic, structured approach for measurement. Control Objectives for Information and related Technology (COBIT), a third edition of which was issued by the IT Governance Institute in 2000, incorporates material on IT Governance and a Management Guidelines component. COBIT presents an international and generally accepted IT control framework enabling organisations to implement an IT Governance structure throughout the enterprise. The Management Guidelines consist of maturity models, critical success factors, key goal indicators and key performance indicators. This structure delivers a significantly improved framework responding to management’s need for control and measurability of IT by providing tools to assess and measure the organisation’s IT environment against COBIT’s 34 IT processes.

The Relationship between Information Technology Governance and Information Technology Performance in Taiwanese Financial Enterprises

2014 ◽  
Vol 5 (3) ◽  
pp. 17-31 ◽  
Author(s):  
Ruey-Shiang Shaw ◽  
Che-Pin Cheng ◽  
Ta-Yu Fu ◽  
Chia-Wen Tsai ◽  
Dong-Cheng Yen
Keyword(s):  
Information Technology ◽  
Balanced Scorecard ◽  
It Governance ◽  
Enterprise Strategy ◽  
Five Dimensions ◽  
The Balanced Scorecard ◽  
Technology Governance ◽  
Information Technology Governance ◽  
It Performance ◽  
And Performance

More and more enterprises regard Information Technology (IT) as their most valuable property and make full use of IT to maximize the performance of their business operations. As a result, enterprises are attaching more importance to coordinating their IT strategy and enterprise strategy in order to get the most from their IT investment. For the sake of better IT performance and long-term development, firms must adopt a complete strategy for IT governance. In Taiwan, most financial enterprises have not considered IT governance to be a necessity, and those which are implementing IT governance have difficulty explaining, systemically, how it affects IT performance. Based on the five dimensions of IT governance, this study uses the balanced scorecard to measure IT performance and discusses the influence of effective governance on IT performance. The results show that the five dimensions of IT governance (strategic alignment, value delivery, risk management, resource management, and performance measurement) are all positively correlated with IT performance. The results of this study can help Taiwan's financial enterprises set the proper course for IT governance and more clearly understand how it serves to improve IT performance.

scholarly journals ANALISIS SISTEM DAN PROSEDUR PENYUSUNAN LAPORAN AKUNTABILITAS KINERJA INSTANSI PEMERINTAHAN PADA DINAS PARIWISATA KOTA MANADO

2019 ◽  
Vol 14 (1) ◽  
Author(s):  
Yuuki Jonas John Assa ◽  
Harijanto Sabijono ◽  
Sintje Rondonuwu
Keyword(s):  
Descriptive Analysis ◽  
City Government ◽  
Planning System ◽  
Government Agencies ◽  
Accountability System ◽  
Performance Reporting ◽  
Performance Accountability ◽  
The Government ◽  
And Performance ◽  
The City

In order to encourage the creation of performance accountability, government agencies need an accountability system so that they can operate efficiently and effectively to realize the transparency of government agencies and maintain public trust in the government, especially the City Government of Manado. This study aims to investigate and describe the System Manado City Government Especially at the Tourism Office. The research method used is descriptive analysis method. The results of this study indicate that the Implementation of the Performance Accountability System of the Manado City Government Agency can improve better transparency where this system is an integration of the planning system, budgeting system, and performance reporting system that is in line with the implementation of the financial accountability system. In this case, each agency, both the leader and the work device, is obliged to record and report on the use of state finances and their suitability with the applicable rules, but in the implementation there are still several obstacles, namely Human Resources that are less understanding and lacking in coordination between providers and trustee / budget users in the institution so that there are differences in the report documents obtained.

scholarly journals G2C (Government to Citizen) Digital Interaction And C2G (Citizen to Government) on The Jogja Smart Service Application

2021 ◽  
Vol 13 (2) ◽  
pp. 90
Author(s):  
Nurcahyani Dewi Retnowati ◽  
Dwi Nugraheny
Keyword(s):  
Information Technology ◽  
Swot Analysis ◽  
City Government ◽  
The People ◽  
Self Service ◽  
The Government ◽  
Smart Service ◽  
Service Application ◽  
The City ◽  
Yogyakarta City

Government to Citizen (G2C) is a form of relationship between the Government and the Citizen within the Government area based on Information Technology. Citizen to Government (G2C) is a form of relationship between the Government, Citizen, and changes in Information Technology. Jogja Smart Service (JSS) is a digital-based service for the Yogyakarta City Government that is integrated and integrated through an information system application, available web (jss.jogjakota.go.id) and mobile (Android and iOS) platforms that can be accessed directly by the people of the municipality area. by prioritizing self-service (self-service). This research uses data from SWOT analysis and KAFI vs KAFE analysis. This research aims to determine how far the Yogyakarta city government application, namely the Jogja Smart Service (JSS) is utilized by the people of the city of Yogyakarta and is actively accessed as an effective and efficient communication bridge between G2C and C2G through digital interaction. The results of the analysis carried out show that there is a digital interaction that is quite effective and efficient in G2C and C2G in the use of JSS applications. As many as 61.9% of users are very enthusiastic about using the application and 75% of potential users are interested in using the application.

scholarly journals ANALISA TINGKAP KESIAPAN PENERAPAN KEAMANAN TEKNOLOGI INFORMASI DALAM PELAKSANAAN e-GOVERNMENT BERBASIS INDEKS KEAMANAN INFORMASI (KAMI) STUDI KASUS PEMERINTAH KOTA KEDIRI

2019 ◽  
Vol 5 (1) ◽  
Author(s):  
I Gede Putu Krisna Juliharta
Keyword(s):  
Information Technology ◽  
Information Security ◽  
Asset Management ◽  
Electronic System ◽  
City Government ◽  
The Public ◽  
A Value ◽  
The Government ◽  
Iec 27001 ◽  
The City

ABSTRACT e-Governement in Indonesia is a must this time. Good E-Governments certainly have the ability to provide good information to the public and fulfill aspects of confidentiality, integrity and availability, Kediri in East Java is one of the government that use e-Government. To measure these three aspects the system must be measured. Indeks KAMI (Keamanan Informasi) is an application that is used as a tool to analyze and evaluate the level of readiness (completeness and maturity) for implementing information security in an organization in accordance with SNI ISO / IEC 27001 criteria. Government of Kediri the score for the electronic system category was 20, for the governance assessment the score was 75, risk management score 18, the information security framework was 58, asset management 74, and the application of security and information technology had a value of 83, and the results measurement says the City Government of Kediri needs to improve the system management.<br />Keywords: Index, KAMI , Security, Information Technology<br />ABSTRAK Penerapan e-Governement dalam tata kelola Pemerintahan di Indonesia saat ini merupakan sebuah keharusan. E-Governement yang baik tentu memiliki kemampuan untuk memberikan Informasi yang baik kepada masyarakat dan memenuhi aspek kerahasiaan (confidentiality), keutuhan (integrity) dan ketersediaan (availability), Pemerintah Kota (Pemkot) Kediri adalah salah lembaga pemerintah yang menggunakan e-Government. Untuk mengukur ketiga aspek tersebut sistem haruslah diukur. Indeks KAMI (Keamanan Informasi) merupakan aplikasi yang digunakan sebagai alat bantu untuk menganalisa dan mengevalusi tingkat kesiapan (kelengkapan dan kematangan) penerapan keamanan informasi di sebuah organisasi sesuai dengan kriteria pada SNI ISO/IEC 27001. Untuk Pemkot Kediri didapatkan skor kategori sistem elektronik (SE) adalah 20, untuk penilaian tata kelola skornya adalah 75, pengelolaan resiko skornya 18, kerangka kerja keamanan informasi nilainya 58, pengelolaan asset 74, dan penerapan teknologi keamanan dan informasi memiliki nilai 83, dan hasil pengukuran menyebutkan Pemkot Kediri perlu meningkatkan system pengelolaan system yang dimiliki.<br />Kata Kunci : indeks, KAMI, keamanan, teknologi informas

scholarly journals Analisis Tata Kelola Teknologi Informasi Untuk Meningkatkan Mutu Sumber Daya Manusia Pada Dinas Tenaga Kerja Dan Transmigrasi Provinsi Nusa Tenggara Barat Menggunakan Framework COBIT 5.0

2019 ◽  
Vol 3 (2) ◽  
Author(s):  
Azmi Yunda Chairani ◽  
Royana Afwani ◽  
Sri Endang Anjawarni
Keyword(s):  
Human Resources ◽  
It Governance ◽  
It Management ◽  
Organizational Goals ◽  
Government Organizations ◽  
The Government ◽  
Or Organization ◽  
A Company ◽  
Level 2 ◽  
Capability Level

The West Nusa Tenggara Department of Manpower and Transmigration (DISNAKERTRANS NTB) is one of the government organizations that assists the Governor of West Nusa Tenggara on labor and transmigration issues. IT governance in a company or organization is very necessary to harmonize organizational goals and strategies. With the problems found regarding to the resources both human resources and IT resources at DISNAKERTRANS NTB. Therefore, the purpose of this study is to determine the capability level of IT governance at DISNAKERTRANS NTB using the COBIT 5 framework by focusing on APO01 subdomains: Manage IT management frameworks, and APO07: Manage human resources. From the research results, the average capability level for the current conditions shows that APO01 and APO07 are at level 2. While the average capability level of the expected condition, shows that APO01 and APO07 are at level 4.to increase the current level, some recommendations are given to be considered by DISNAKERTRANS NTB in drafting the  policies relating to the APO01 and APO07 processes. Keywords: IT governance, capability level, COBIT 5.0, APO01, APO07.

scholarly journals Knowledge Management System Pada PT. Central Bearing Sentosa Pekanbaru

2018 ◽  
Vol 4 (1) ◽  
pp. 20
Author(s):  
Risnal Diansyah ◽  
Edo Arribe
Keyword(s):  
Information Technology ◽  
Knowledge Management ◽  
Management System ◽  
High Flow ◽  
Knowledge Management System ◽  
Adaptation Process ◽  
Discussion Forums ◽  
New Employees ◽  
The City ◽  
A Company

Utilization of information technology can answer to the challenge of using knowledge management into the Knowledge Management System (KMS) application. One method that can be used to build KMS is Zack & Meyer Model combined with Nonaka & Takeuchi Model. The stages of the Zack & Meyer model are Acquire, Refine, Store, Distributed, and Present. As for the Nonaka & Takeuchi Model consist of Socialization, Externalization, Combination, and Internalization. PT. Central Bearing Sentosa (CBS) is a company that has many branches and one of them is in the city of Pekanbaru. The high flow of employee going in and out into the company makes PT. CBS requires strategies to help new employees adaptation process. In this case, the steps in the Zack & Meyer model are applied to PT. CBS. The goal is to get the application features relevant to the existing state in PT. CBS. Based on research conducted, the results obtained shows that the KMS built on PT. CBS has a set of features that consist of discussion forums, knowledge sharing, online meetings, messaging, libraries, wikis, and marketing maps

scholarly journals Analysis of Information Technology Governance Using the COBIT 5 Framework (Case Study: E-Legal Drafting Legal Section of the Regional Secretariat of Salatiga City)

2019 ◽  
Vol 1 (2) ◽  
pp. 136-151
Author(s):  
Caecilia Ika Pramita Ady ◽  
Prihanto Ngesti Basuki ◽  
Augie David Manuputty
Keyword(s):  
Information Technology ◽  
Information System ◽  
Gap Analysis ◽  
Current System ◽  
It Governance ◽  
Organizational Goals ◽  
It Alignment ◽  
Technology Governance ◽  
Information Technology Governance ◽  
And Performance

Information Technology (IT) governance is used to manage and optimize IT resources in supporting organizational goals. The Legal Section of the Regional Secretariat of Salatiga City as part of a government organization has built E-Legal Drafting information system to develop the functions of making regional legal products as well as the realization of e-government development in the legal field. The COBIT framework supports IT governance by providing work support to regulate IT alignment with the organization's business objectives. The results of this study are expected to show an overview of the implementation of IT governance in E-Legal Drafting information system from APO domain within the COBIT 5 framework, show the current system information level of capability and performance that is obtained from the measurement of capability levels, and also providing evaluation and recomendation based on the results of the gap analysis to help obtain the quality of information systems expected by the Legal Section of the Regional Secretariat of Salatiga City.

scholarly journals Analisis Perencanaan Strategis Sistem Informasi Pada Manies Group Madiun dengan Pemodelan Ward And Peppard Untuk Meningkatkan Pelayanan Pelanggan

2018 ◽  
Vol 8 (2) ◽  
pp. 97
Author(s):  
Sri Anardani ◽  
Andi Rahman Putera
Keyword(s):  
Information Technology ◽  
Information System ◽  
Information Systems ◽  
Strategic Planning ◽  
Department Stores ◽  
Analysis Methodology ◽  
The People ◽  
Building Information ◽  
The City ◽  
A Company

Manies Group is a company engaged in the sale of fashion that has been known by the people of the City of Madiun since 1971. Business competition is getting higher with the construction of several Mall and Department Stores. One strategy to deal with such competition is through information technology and information systems. For this reason, it is necessary to analyze the information system strategic planning for Manies Group. The purpose of this study is to identify data needs to develop information systems and information technology. The planning analysis methodology uses the framework of John Ward and Joe Peppard. The analysis results are mapped using portfolio designs using McFarlan's Strategic Grid. The final result of this research is a document on the IS / IT strategic plan that supports the process of designing and building information systems for Manies Group

scholarly journals Analisis Layanan Digital Kependudukan Untuk Masyarakat Miskin di Kota Palembang Menggunakan Framework Information Technology Infrastructure Library (ITIL)

2021 ◽  
Vol 5 (2) ◽  
pp. 590
Author(s):  
Reni Septiyanti ◽  
Darius Antoni ◽  
M Izman Herdiansyah ◽  
Widya Cholil
Keyword(s):  
Information Technology ◽  
Service Design ◽  
Service Level ◽  
It Services ◽  
Technology Infrastructure ◽  
Information Technology Infrastructure ◽  
Government Services ◽  
The Poor ◽  
The Government ◽  
The City

As it is known that the Government of Palembang has implemented e-government, but how much e-government can help the Palembang city government to interact between the government and all levels of society including the poor in the city of Palembang. In its application, the condition of e-government services is still insufficient infrastructure that supports                e-government services for the poor in palembang. To design a good e-government service, it is necessary to design SI/IT services for the community in Palembang with service design stages in the Framework Information Technology Infrastructure Library (ITIL) Version 2011 in order to be accepted in all levels of society including the poor in the city of Palembang. SI/IT service design based on the results of analysis of the condition and needs of SI/IT services to the business process of community service. This research uses qualitative approach method and analysis with reference standard approach using ITIL standard version 2011 in Service Design. The result of this research is in the form of the design of information system of digital service of population such as administration and population services, Family of Hope Program (PKH) services and digital archive storage services based on the Stages of Service Design in ITIL Version 2011 that has been done, namely the Service Level Management process in the form of Service Level Requirement, Service Level Agreement and Operational Level Agreement documents.

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