scholarly journals CUSTOMER EXPERIENCE SEBAGAI MEDIASI PENGARUH MULTI HALAL FRIENDLY-HOTEL ATRIBUTES TERHADAP KEPUASAN PELANGGAN GRAND MADANI HOTEL MATARAM

2020 ◽  
Vol 9 (4a) ◽  
pp. 27
Author(s):  
Muhamad Ma'ruf . ◽  
Dwi Putra Buana Sakti ◽  
Handry Sudiartha Athar
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Data Processing ◽  
Quantitative Methods ◽  
Secondary Data ◽  
Customer Experience ◽  
Significant Positive Effect ◽  
Data Processing Tool ◽  
Positive Effect

This study aims to analyze the effect of multi halal friendly hotel attributes on customer satisfaction at Grand Madani Hotel Mataram, West Nusa Tenggara Province, Indonesia using associative quantitative methods. In this study, the population is all hotel guests who have stayed at the Grand Madani Hotel Mataram. The number of samples used in this study were 105 samples using nonprobability sampling. The data used in this study are primary and secondary data. Data collection was done using a questionnaire / google form. Data analysis using path analysis using SEM AMOS Version 24 as a data processing tool. The results of this study indicate that: 1. Multi halal friendly hotel attributes have no significant effect on customer experience; 2. Customer experience has a significant effect on customer satisfaction 3. Multi halal friendly hotel attributes have no significant effect on customer satisfaction; 4. Multi halal friendly hotel attributes have a significant positive effect on customer satisfaction after going through the customer experience intervening variable.Keywords:Multi halal friendly hotel attributes; customer experience; customer satisfaction; sharia hotel

scholarly journals Analisis Kepuasan Pelanggan dalam Membeli Buah-buahan Segar di Moena Fresh Bali

2018 ◽  
pp. 81
Author(s):  
PUTU OKA WARDIKA ◽  
RATNA KOMALA DEWI ◽  
NI WAYAN PUTU ARTINI
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Qualitative Data ◽  
Descriptive Analysis ◽  
Secondary Data ◽  
Satisfaction Index ◽  
The Matrix ◽  
Competitive Prices ◽  
Data Analysis Methods

Analysis Customer Satisfaction in Buying Fresh Fruits in Moena Fresh Bali Increased consumption of fruits in the country have an impact on the growth of fruitsales in Indonesia. This increase causes the appearance of stiff competition in thebusiness of fruits. Moena Fresh Bali as one of the companies that sell fresh fruitsmust innovate or improve the shortage so that the consumers do not turn to otherproducts. Consumer behavior may help explain how consumers obtain satisfaction.The purpose of this research is to determine satisfaction of Moena Fresh Baliconsumers and to find out actions to increase customer satisfaction of Moena Fresh.The location of the research was conducted at four Moena Fresh outlets as it wasconsidered to represent consumers in every sub-district in Denpasar City. Thenumber of respondents was as many as 50 respondents and the sampling wasconducted by using accidental sampling. Types of data collected include quantitativeand qualitative data which were sourced from primary and secondary data. Methodsof data collection were by using interview techniques, observation, anddocumentation. Data analysis methods used were descriptive analysis, ImportancePerformance Analysis and Customer Satisfaction Index. Based on the results ofresearch, the calculation of CSI to the attributes of Moena Fresh Bali was 77.6% i.e.it meets the criteria of satisfaction. Based on the Matrix of Importance Performance,product attributes are classified into four quadrants and actions to improve customersatisfaction are through the improvement of attributes that become the main priority,namely the attributes of advertising / promotion, price, and discounts. The studysuggests that Moena Fresh Bali should perform printed and electronic publicationsand set competitive prices to maintain its customers.

scholarly journals Effects of Happiness Levels in Asia

2020 ◽  
Vol 18 (1) ◽  
pp. 51
Author(s):  
Rully Firmansyah ◽  
Dyah Wulansari
Keyword(s):  
Life Expectancy ◽  
Quantitative Methods ◽  
Secondary Data ◽  
Data Sources ◽  
Significant Positive Effect ◽  
Independent Variables ◽  
Education And Health ◽  
Secondary Data Sources ◽  
Positive Effect

Happiness is the main goal in life. To measure someone's happiness is not easy, many opinions have emerged. Some say happiness can be measured through the satisfaction of one's life, some say happiness is measured through one's income, education, and health. The number of people's opinions to measure one's happiness appears as an indicator of happiness. At present, there are 48 indicators. One of the most accurate is HPI. The HPI indicator is very important for a country to increase the happiness of its people. Example: life expectancy in a country will increase and unemployment will decrease because a person has extensive knowledge and knowledge that is needed both by himself and the company that will accept him as his employee. The purpose of this study is to find out how HDI influences, life expectancy, unemployment on the level of happiness of people in ASIA. In this study using secondary data sources conducted by taking HDI data, life expectancy, unemployment in ASIA, and HPI data on ASIA. The results of the analysis using quantitative methods indicate that the independent variables namely HDI, life expectancy, and unemployment. Has a significant positive effect on the HPI dependent variable.

scholarly journals Pengaruh Sanksi Administrasi Dan Surat Paksa Terhadap Optimalisasi Pencairan Tunggakan Pajak Pada KPP Pratama Makassar Utara

2019 ◽  
Vol 4 (2) ◽  
pp. 260-277
Author(s):  
Nuramal
Keyword(s):  
Data Analysis ◽  
Linear Regression ◽  
Data Collection ◽  
Multiple Linear Regression ◽  
Secondary Data ◽  
Analysis Method ◽  
Regression Techniques ◽  
Administrative Sanctions ◽  
Tax Payers ◽  
Positive Effect

This study aims to determine the effect of Administrative Sanctions and Forced Letters on Optimizing Disbursement of Tax Arrears at the Pratama Tax Office North Makassar. Data collection uses secondary data obtained from the Pratama Makassar North Tax Service Office. The population is 36 tax payers and the sample is 36. The data analysis method uses multiple linear regression techniques. The results of this study indicate that administrative sanctions show a positive and significant. This means that administrative sanctions have a positive effect on optimizing the disbursement of tax arrears. The forced letter shows positive and significant. This means that forced letters have a positive and significant effect on optimizing the disbursement of tax arrears.

scholarly journals PENGARUH KECEPATAN LAYANAN DAN KERAMAHAN LAYANAN TERHADAP KEPUASAN PELANGGAN DIRUMAH KOPI LAMONGAN

2020 ◽  
Vol 12 (2) ◽  
pp. 136-148
Author(s):  
Moh Azus Shony Azar ◽  
Achmad Efendi
Keyword(s):  
Regression Analysis ◽  
Data Analysis ◽  
Customer Satisfaction ◽  
Quantitative Methods ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Test Results ◽  
Collection Method ◽  
Influential Variable ◽  
Positive Effect

: This research to analyze the effect of service speed and service friendliness on the satisfaction of Lamongan coffee house customers. The sample in this study were 100 respondents. Data collection method in this study is questionnaire and documentation study. The method of data analysis uses descriptive quantitative methods, namely with multiple linear regression analysis and classical assumption tests.Based on the F test results obtained F-count is greater than F-count 204.254> F table value = 3.09, service speed and service friendliness together have a positive effect on customer satisfaction. Based on the T Test Service speed (X1) has a positive and significant effect on customer satisfaction, Service friendliness (X2) has a positive and significant impact on customer satisfaction. Service speed is the most influential variable on customer satisfaction. Through testing the Determination Coefficient by adjusted R Square (R2) 80.4%, customer satisfaction can be explained by variable service speed and service friendliness, while 19.6% performance can be explained by other variables not examined by this study.

scholarly journals IS BEHAVIOR FINANCE AFFECTED BY INCOME, LEARNING FINANCE AND LIFESTYLE?

2021 ◽  
pp. 29-40
Author(s):  
Aulia Rahman ◽  
Asep Risman
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Financial Literacy ◽  
Financial Behavior ◽  
Primary Data ◽  
Significant Positive Effect ◽  
Analysis Technique ◽  
Data Collection Process ◽  
Behavior Finance ◽  
Positive Effect

The purpose of this study is to determine whether there is a relationship between financial behavior based on income, financial literacy and a personal lifestyle. This study uses primary data through a data collection process by distributing questionnaires online (using Google Forms) among the total of 50 respondents. The data analysis technique used here is SPSS, version 25. The results of this study indicate that there is a significant positive effect between financial literacy variables and financial behavior. Meanwhile, income and lifestyle variables seem to have no influence on financial behavior.

scholarly journals The Effect of Capital Structure, Liquidity, and Company Size towards Profitability

2020 ◽  
Vol 12 (4(J)) ◽  
pp. 59-66
Author(s):  
Joy Pandapotan ◽  
Noegrahini Lastiningsih
Keyword(s):  
Data Analysis ◽  
Capital Structure ◽  
Annual Report ◽  
Hypothesis Test ◽  
Secondary Data ◽  
Company Size ◽  
Significant Positive Effect ◽  
Analysis Technique ◽  
Negative Effect ◽  
Positive Effect

This study aims to determine the effect of capital structure, liquidity, and company size on profitability in state-owned companies listed on the Indonesian state-owned enterprise website in 2016 - 2018. This research uses a quantitative approach. This study uses secondary data from company financial and annual report, the sample consists of 65 stated-owned companies. The data analysis technique in this study uses multiple linear regression, classic assumption test, and the hypothesis test consists of  the t-test. Based on the results of data analysis known that capital structure has a insignificant negative effect on profitability, liquidity has a significant positive effect on profitability, and company size has a significant negative effect on profitability. The results of this study are expected to be useful for managers in making decisions related to company management, beneficial for investors in choosing investments, and being useful as a reference for further researchers who studying profitability variables

scholarly journals Pengaruh Kapitalisasi Jakarta Islamic Index (Jii) Dan Indeks Saham Syariah Indonesia (Issi) Terhadap Outstanding Sukuk Korporasi Di Indonesia Tahun 2015-2017

2018 ◽  
Vol 14 (2) ◽  
pp. 90-107
Author(s):  
Yurda Indari
Keyword(s):  
Quantitative Methods ◽  
Secondary Data ◽  
Social Situation ◽  
Stock Index ◽  
Significant Positive Effect ◽  
Significance Level ◽  
Significant Negative Effect ◽  
Negative Effect ◽  
Data Collection Technique ◽  
Positive Effect

This study analyzes the influence of Islamic stocks on corporate sukuk. The object of this study is the outstanding corporate sukuk in Indonesia in 2015-2016. This study aims to analyze the effect of Islamic stock variables, namely the capitalization of the Jakarta Islamic Index and the Indonesian Islamic Stock Index. This research was conducted using quantitative methods. The data source in this study is secondary data. The data in this study were collected in two ways, namely choosing objects based on three elements (social situation) and samples (purposive sampling). The data collection technique in this study is documentation. The results of this study indicate that the Capitalization of the Jakarta Islamic Index (JII) has a significant negative effect on outstanding sukuk because the capitalization coefficient of the Jakarta Islamic Index (JII) is -0.015194 and the significance level of JII is 0.0299 smaller than alpha 0.05. This means that the increase in capitalization that occurred in 2015-2017 had a significant negative effect on the outstanding sukuk which caused the outstanding sukuk to decline. The Capitalization of the Indonesian Sharia Stock Index (ISSI) has a significant positive effect on outstanding sukuk because the capitalization coefficient of the Indonesian Sharia Stock Index (ISSI) is 0.014341 and the significance level of the ISSI is 0,0008 smaller than alpha 0.05 which means an increase in ISSI capital in the year 2015-2017 had a significant positive effect on outstanding sukuk which resulted in outstanding sukuk increasing.

scholarly journals PENGARUH KUALITAS PRODUK DAN PROMOSI TERHADAP KEPUTUSAN PEMBELIAN PELANGGAN PRODUK PT. SAYAP MAS UTAMA

2021 ◽  
Vol 9 (2) ◽  
Author(s):  
Clara Putri Claudy ◽  
Donny Dharmawan
Keyword(s):  
Quality Of Service ◽  
Data Analysis ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Product Quality ◽  
Descriptive Analysis ◽  
Analysis Method ◽  
Positive Effect ◽  
Collection Methods

<em>To describe product quality, promotion and customer purchasing decision  products of PT. Sayap Mas Utama, and to analysis the effect of quality products on customer ourchasing decisions PT. Sayap Mas Utama. This study uses data collection methods. Using a questionnaire, the data analysis method used is descriptive analysis, simple liner regression. The result of the study show that promotion positive and significant effect on customer satisfaction  the quality of service has a positive effect and significant to customer satisfaction PT. Sayap Mas Utama.</em>

scholarly journals Pengaruh Kepemilikan Manajerial terhadap Nilai Perusahaan di Mediasi oleh Kebijakan Dividen

2019 ◽  
Vol 9 (1) ◽  
pp. 1
Author(s):  
Fitri Kurnia Ramadhani ◽  
Mismiwati Mismiwati
Keyword(s):  
Data Analysis ◽  
Path Analysis ◽  
Firm Value ◽  
Stock Exchange ◽  
Secondary Data ◽  
Managerial Ownership ◽  
Significant Positive Effect ◽  
Company Value ◽  
Analysis Technique ◽  
Positive Effect

The aim of this research to determine the effect of Managerial Ownership (MOWN) on Company value (Tobins) mediated by devidend Policy (DPR) in companies listed in the Jakarta Islamic Index (JII) for perid of 2013-2017. The population on this study were 14 companies with 7 companies that became the study sample. Samples were taken by purposive sampling. The method used is quantitative by emphasizing numeral data. The data used in this study are secondary data taken from the official website of the Indonesia Stock Exchange. The data analysis technique using the path analysis test. The results showed that managerial ownership had a significant positive effect on firm value; Managerial ownership has a significant positive effect on Devidend Policy; Devidend policy has a positive effect on company value; and Devidend policy mediates between managerial ownership of company value.

scholarly journals THE EFFECT OF MUDHARABAH, MUSHARAKA, AND IJARAH FINANCING TO RETURN ON EQUITY IN BANK BRI SHARIA PERIOD 2016-2020

2021 ◽  
Vol 1 (2) ◽  
pp. 268-285
Author(s):  
Filia Fransiska ◽  
Asmak Ab Rahman ◽  
Shinta Maharani
Keyword(s):  
Error Correction ◽  
Quantitative Methods ◽  
Secondary Data ◽  
Financial Statements ◽  
Significant Positive Effect ◽  
Short Term ◽  
Correction Model ◽  
Return On Equity ◽  
Positive Effect

Aim of this research is the phenomenon on the 2016-2020 financial statements of BRI Syariah Bank. It shows that the increase in  income is not always followed by an increase in Return On Equity (ROE) at BRI Syariah Bank, vice versa. The purpose of this study was to determine the effect of mudharabah, musyaraka, and ijarah  both in the long and short term on Return On Equity (ROE). The method of this study used quantitative methods, and used secondary data. The population and sample used in this study are BRI Syariah Bank monthly reports, including mudharabah, musyaraka, and ijarah  in the 2016-2020 period. The analytical method used is the Error Correction Model (ECM) with the Eviews program. The results in this study indicate that in the short term and long term, mudharabah  has a significant positive effect on return on equity (ROE), the short term results show that the t-statistic (t-count) is greater than the t-critical (2.833045>2.002247). . Meanwhile, the results of the long-term test show that the t-statistic (t-count) is more significant than t-critical (2.467613>2.002247). Musharaka  in the short term and long term affects the return on equity (ROE). The short-term results show that the t-statistic (t-count) is greater than the t-critical (2.909601>2.002247). Meanwhile, the results of the long-term test show that the t-statistic (t-count) is more significant than t-critical (2.733504>2.002247). While ijarah  in the short term and the long term does not affect the return on equity (ROE), the short term results show that the t-statistic (t-count) is greater than the t-critical (1.330407<2.002247). Meanwhile, the results of the long-term test show that the t-statistic (t-count) is more significant than t-critical (1.256261<2.002247). Simultaneously, in the short term, mudharabah, Musharaka, and ijarah  have a significant and positive effect on the return on equity (ROE) of 23.8249%. While in the long term, it has a significant effect of 28.3164%.

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