scholarly journals Analysis of Public Interest on The participation of BPJS at Health Facility of First Level in Puskesmas Kebaman Banyuwangi 2018

2020 ◽  
Vol 3 (2) ◽  
pp. 329-333
Author(s):  
Sugeng Waluyo
Keyword(s):  
Qualitative Research ◽  
Data Collection ◽  
Public Interest ◽  
Public Perceptions ◽  
Health Centers ◽  
Quality Of Services ◽  
The People ◽  
Data Credibility ◽  
Depth Interviews

The purpose of this study is to explore the interest of the community in the participation of BPJS in health centers including; Public perceptions about the Mandiri Health BPJS, Access and Types of services in the Puskesmas and Quality of services at the puskesmas are safe for BPJS Health participants. This type of research is qualitative research. Informants in this study were people in the puskesmas working area who did not have or had not participated in the BPJS. The informant taking method was purposive sampling. The numbers of informants in this study were nine informants. Data collection is done by in-depth interviews. Furthermore, the data were analyzed qualitatively by data credibility testing and source competing. The results of the study found that there were still many people who did not understand the term BPJS / Jamkesmas / KIS. Furthermore, the people also want the BPJS but for free, if they pay, most of the information is objected because of economic reasons. According to informants, access and service and service quality are quite good, but there are still problems with relatively difficult referral requests

Government Supervision In Overcoming Problems Drinking Tuak At The Gunung Meriah Aceh

2021 ◽  
Vol 7 (3) ◽  
pp. 1313
Author(s):  
Khairuddin Khairuddin
Keyword(s):  
Qualitative Research ◽  
Data Collection ◽  
Islamic Law ◽  
Ordinary People ◽  
The People ◽  
Government Supervision ◽  
The Law ◽  
The Government ◽  
Depth Interviews

<div class="translate-tooltip-mtz hidden"><div class="header"><div class="header-controls"><em>The people of Gunung Meriah still find many addictions to drinks that can be intoxicating, such as drinking tuak. Therefore, this study aims to find out how the supervision of the government and the community in minimizing wine drinkers and sellers in Gunung Meriah District and Islamic views on the law of drinking tuak, as well as how to sanction those who drink it. To complete this research, the writer uses qualitative research. The techniques used in data collection are observation and in-depth interviews with informants. The result of the research shows that some of the people of Gunung Meriah like to drink tuak, both from officials and ordinary people. 25% of Mount Meriah people are addicted to this tuak drink, it is drunk on certain occasions such as parties or other days. The government does not pay much attention to the problem of tuak drinks, which can be seen from the lack of cases of drinkers and sellers of wine being appointed and given appropriate punishments, only a few people have reached the stage of punishment. Likewise, the community does not interfere too much in dealing with the problem of tuak drinkers and sellers, even though this problem is very serious. Drinking tuak, in the perspective of Islamic law, is a drink that is prohibited because it is intoxicating.</em></div></div><div class="controls"> </div></div>

scholarly journals Inovasi Pelayanan Kesehatan Di Rumah Sakit Umum Daerah Kota Pariaman

2020 ◽  
Vol 8 (2) ◽  
pp. 167
Author(s):  
Bobi Rizki Ananda ◽  
Roni Ekha Putera ◽  
Ria Ariany
Keyword(s):  
Qualitative Research ◽  
Data Collection ◽  
General Hospital ◽  
Health Sector ◽  
District General Hospital ◽  
Quality Of Services ◽  
Community Satisfaction ◽  
Satisfaction Index ◽  
The City

TThis study aims to explain service innovations in the health sector that have been carried out by the Pariaman District General Hospital so that the services provided to the community are better. So far what has happened in the city is the presence of bad services performed by various existing hospitals in the regions so that there are people who complain about these health services. This study uses qualitative research methods with data collection techniques through interviews, observation and documentation. The informants came from the hospital and the community who performed the service. The results of this study indicate that the Pariaman Regional General Hospital has been innovating as a form of effort of the Pariaman Regional General Hospital in facilitating matters of service to the community, with the existence of innovations in the Pariaman Regional General Hospital since 2018, the quality of services has increased, things this is proven by the Community Satisfaction Index (IKM) in 2018 which is outstanding value. Penelitian ini bertujuan untuk menjelaskan inovasi–inovasi pelayanan di bidang kesehatan yang telah dilakukan oleh Rumah Sakit Umum Daerah Pariaman sehingga pelayanan yang diberikan kepada masyarakat menjadi lebih baik. Selama ini yang terjadi di masyarakat adalah terdapatnya pelayanan buruk yang dilakukan oleh berbagai rumah sakit yang ada di daerah. Sehingga dengan demikian ada masyarakat yang mengeluhkan pelayanan kesehatan tersebut. Penelitian ini menggunakan metode penelitian kualitatif dengan Teknik pengumpulan data melalui wawancara, observasi dan dokumentasi. Informan berasal dari pihak rumah sakit dan masyarakat yang melakukan layanan. Adapun hasil dari penelitian ini menunjukkan bahwa Rumah Sakit Umum Daerah Pariaman telah melakukan inovasi sebagai bentuk upaya Rumah Sakit Umum Daerah Pariaman dalam mempermudah urusan pelayanan kepada masyarakat. Dengan adanya inovasi di Rumah Sakit Umum Daerah Pariaman tersebut semenjak tahun 2018, kualitas pelayanan semakin meningkat, hal ini dibuktikan dengan Indek Kepuasan Masyarakat (IKM) pada tahun 2018 yang bernilai sangat baik. 

scholarly journals AN ANALYSIS ON NON-SPECIALIST OUTPATIENT REFERRALS AT BEJI AND DEPOK JAYA HEALTH CENTERS IN 2018

2018 ◽  
Vol 3 (2) ◽  
Author(s):  
Tasya Caesarena Pertiwi ◽  
Masyitoh Masyitoh
Keyword(s):  
Qualitative Research ◽  
Research Method ◽  
Secondary Data ◽  
Civil Servant ◽  
Health Centers ◽  
Primary Data ◽  
Quality Healthcare ◽  
The People ◽  
Depth Interviews ◽  
Social Security Agency

Abstract. The Health Social Security Agency (BPJS kesehatan) is one of the government’s efforts to provide quality healthcare for the people. To guarantee its quality and maintain efficiency, a tiered referral system is used. However, there were many problems in its implementation. One of the ways to investigate is to evaluate the non-specialist outpatient referrals (RRNS). Therefore, in March-July 2018, this research was performed in order to analyze whether the system was implemented at Beji and Depok Jaya Health Center. The method used was the qualitative research method, with primary data from in-depth interviews and secondary data from documents. It was discovered that both Centers had optimal RRNS ratios (0%). This was because the doctors at both Centers has provided referrals as indicated and there was feedback on the RRNS total. The civil servant (PNS) doctors at both centers were experienced and skillful, but the number of doctors was insufficient compared to their workload. The non-PNS doctors also were not sufficiently trained. Other problems include insufficient equipment and medication provision. Abstrak. Badan penyelenggara jaminan sosial (BPJS) kesehatan adalah salah satu upaya pemerintah untuk memberikan pelayanan kesehatan yang bermutu bagi rakyatnya. Untuk menjamin kualitas pelayanan yang diberikan sekaligus menjaga efisiensi, maka diterapkan sistem rujukan berjenjang. Tetapi ini mengalami berbagai permasalahan dalam penerapannya. Untuk melihat apa permasalahannya dapat dilihat dari rasio rujukan rawat jalan non-spesialistik (RRNS). Oleh karena itu, penelitian ini dilaksanakan untuk menganalisis apakah sistem tersebut berjalan di Puskesmas Beji dan Puskesmas Depok Jaya pada bulan Maret-Juli 2018. Penelitian ini menggunakan metode kualitatif, dengan data primer berupa wawancara mendalam dan data sekunder berupa telaah dokumen. Hasil penelitian menunjukkan bahwa di Puskesmas Beji dan Puskesmas Depok Jaya memiliki rasio RRNS yang optimal (0%). Hal ini disebabkan karena dokter di kedua puskesmas memberikan rujukan sesuai indikasi dan terdapat feedback mengenai capaian RRNS. Selain itu, dokter PNS di Puskesmas Beji dan Puskesmas Depok Jaya merupakan dokter yang cukup berpengalaman dan terampil, walaupun jumlah dokter di kedua Puskesmas tidak sesuai dengan beban kerjanya. Dokter non PNS juga belum menerima pelatihan yang memadai. Selain itu, peralatan yang tersedia masih kurang lengkap. Obat di kedua puskesmas cukup lengkap namun terkadang terjadi kekosongan obat.

scholarly journals Layanan Prima menuju ”Quality Tourism” Bali

1970 ◽  
Vol 1 (1) ◽  
pp. 53-66
Author(s):  
I Wayan Nurjaya ◽  
Solihin Solihin ◽  
I Nyoman Kanca
Keyword(s):  
Qualitative Research ◽  
Quality Of Service ◽  
Data Collection ◽  
Hotel Management ◽  
Positive Image ◽  
Special Services ◽  
Tourist Accommodation ◽  
The Impact ◽  
Depth Interviews

Increasingly competitive competition among tourist accommodation providers, encourage the star hotel management and villas in Kuta to provide special services to their guests. In fact, such kind of services will lead to a concept of tourism called ”quality tourism”. This paper is a qualitative research. Its data collection was done through document study, observation, and in-depth interviews with 11 informants, consisting of five villas’s star hotel liners, three hotel and villa’s guests, and three observers of Bali tourism business. The result of the study shows that the excellent services to the guests provided by villa and hotel management in Kuta is the implementation of the concept of sapta pesona, done at the stage of pre-arrival service, reception service, housekeeping service, and food & bevarage. The impact of this excellent services gives tourist loyalty and revisit, reinforces the positive image of Bali tourism, and supports the sustainability of accommodation services and tourism business. In general, the excellent services for hotel and villa guests in Kuta has supported the efforts to realize the quality tourism in Bali. Innovations to improve the quality of service for hotel and villa guests are needed according to the development and demands of the tourism market.

scholarly journals Analisis Perbandingan Komitmen Bidan Koordinator dalam Pencatatan dan Pelaporan PWS KIA di Kabupaten Kapuas

2020 ◽  
Vol 8 (2) ◽  
pp. 88-97
Author(s):  
Kristie Hapsari Primaharini ◽  
Sutopo Patria Jati ◽  
Mateus Sakundarno Adi
Keyword(s):  
Qualitative Research ◽  
Data Collection ◽  
Research Methods ◽  
Work Experience ◽  
Qualitative Research Methods ◽  
Health Centers ◽  
District Health Office ◽  
District Health ◽  
Depth Interviews ◽  
Observation Results

The midwife's commitment in recording the PWS KIA is a form of responsibility in reporting the PWS KIA and contributing to the achievement of the PWS KIA target. The lack of data and information on PWS KIA can lead to achievement of low and not low targets and cause PWS KIA problems to be resolved. Observation results of the PWS KIA Kapuas report found problems, namely; the report is incomplete, only partially filled in, even the number of formats sent is different for each puskesmas.This research is a qualitative research. Methods of data collection using questionnaires, observation of documents and in-depth interviews. The object of this study was the coordinating midwife and the Head of the Yankesdas Section as the person in charge of PWS KIA in Kapuas Regency.The results of the study are of 2 categories: coordinator midwives with "high commitment" of 17 health centers and "low commitment" of 9 health centers. Midwife coordinator with high commitment supported, among others; long work experience, has the attitude and responsibility for the trust that was stabbed, SK was appointed as a coordinating midwife, had a SOP supporting document PWS KIA report, received support from kapus and coworkers as well as the monev from the Kapuas District Health Office where the condition was not obtained from coordinating midwives with "low commitment". It is recommended to increase support for all coordinating midwives in the recording and reporting of PWS KIA in the form of supervision of the Kapuas District Health Office with quality activities, both the time and the material delivered.Keywords: Commitment, Midwife Koordinaor, PWS KIA

scholarly journals Inventarisasi Kearifan Lokal Etnis Karo dalam Pemanfaatan Etnobotani di Kabupaten Karo

2018 ◽  
Vol 1 (1) ◽  
pp. 40-47
Author(s):  
Sihar Pandapotan ◽  
Khairat Khairat ◽  
Syahril Syahril
Keyword(s):  
Qualitative Research ◽  
Data Collection ◽  
Local Knowledge ◽  
Betel Nut ◽  
Multiple Functions ◽  
The People ◽  
Descriptive Approach ◽  
Local Plants ◽  
Depth Interviews ◽  
Participatory Observation

This study aims to inventory various forms of Karo ethnic local wisdom in the use of various types of local plants, medical processing, food, cosmetics, rituals, and boards. Another goal is to analyze the potential of micro and macroeconomic elements in the marketing of processed plants. The cornerstone of thinking in this study is the concept of ethnobotany, ethnoecology, and local wisdom. This study uses qualitative research methods with a descriptive approach. Data collection techniques include participatory observation, in-depth interviews, document studies, and documentation. The results of the study revealed that there were at least 218 local Karo ethnic plants that grew and were known to be Karo ethnicity and their usefulness. Local plants for medical are 183 species, for culinary ingredients a total of 53 types, for cosmetics a total of 32 types, for magical number of 27 types, and for the cancellation of households (boards) of 7 types. Local plants / plants that function ethnobotany are those that have multiple functions, so that the total number of plants can exceed the number of local plants / plants used by the people. As for some of the Karo Ethnic local knowledge related to its processing, it was produced in the form of making karo oil, yellow/param, injecting betel nut, enough, spraying beltek, my erpangir rituals and others

Political Conflict on the Results of Recapitulation in Regional Head Elections in North Borneo Province in 2015

ARISTO ◽  
2021 ◽  
Vol 1 (1) ◽  
pp. 1
Author(s):  
Herdin Arie Saputra ◽  
Anang Setiawan
Keyword(s):  
Qualitative Research ◽  
Data Collection ◽  
Phenomenological Approach ◽  
Political Conflict ◽  
The People ◽  
North Borneo ◽  
Vote Count ◽  
First Time ◽  
Election Commission ◽  
Depth Interviews

The conflict that occurred amid the people of North Borneo Province in the Regional Head Election for the first time in 2015 was the non-acceptance of one of the candidate's supporters after the recapitulation of the vote count. Demonstrations of facilities damage conflicts include burning the Governor's office, burning of the Regional Election Commission (KPUD) office, banners, burning tires, and burning cars. This study uses qualitative research methods with a phenomenological approach, in data collection with in-depth interviews with resource persons including Chairperson of Regional Election Commission (KPUD), Commissioner of Regional Election Commission (KPUD), Members of Regional Election Commission (KPUD), and Regency Communities Bulungan. This research is also inseparable by collecting books, journals, reputable websites, and the like related to research. Furthermore, the data is managed using the Nvivo 12 Plus software, with Crosstab Analysis feature in common sentences, then concluded. The results showed that the trigger for the reaction that resulted in the conflict was due to regional sentiment, indicating that there was an indication of money politics, the state civil apparatus (ASN), and the lack of C6 forms.

scholarly journals Dampak Kebijakan Akreditasi terhadap Peningkatan Kinerja Guru Madrasah (Studi di MI Nurul Muhsinin Desa Batujai)

2019 ◽  
Vol 15 (1) ◽  
pp. 1-13
Author(s):  
Nujumuddin Nujumuddin
Keyword(s):  
Qualitative Research ◽  
Local Government ◽  
Data Collection ◽  
Teacher Performance ◽  
Research Data ◽  
Administrative Staff ◽  
The Impact ◽  
Creativity And Innovation ◽  
Depth Interviews

This study aims to illustrate how efforts to improve teacher performance as the impact of madrasa accreditation policies. This research is a descriptive qualitative research. Data collection through in-depth interviews, observation, and documentation and analyzed using the model of Miles and Huberman.  The results of this study illustrate that efforts to improve the performance of education practitioners are carried out through the creativity and innovation of education practitioners both principals, teachers and administrative staff, besides that they are also carried out through madrasa collaboration programs with the Ministry of Religion and local government. The madrasa programs in optimizing the quality of course by preparing various facilities and infrastructure of institutions and continually provide guidance for all components of the madrasah which overall madrasa program received good appreciation from the foundation as well as from the community and government. Through improving the performance of the teacher can improve the quality of accreditation preparation. Abstrak: Penelitian ini bertujuan untuk menggambarkan tentang upaya peningkatan kinerja guru sebagai dampak dari kebijakan akreditasi madrasah. Penelitian ini merupakan penelitian kualitatif diskriptif. Pengumpulan data melalui wawancara mendalam, observasi, dan dokumentasi serta dianalisis menggunakan model Miles dan Huberman. Hasil dari penelitian ini menggambarkan bahwa upaya peningkatkan kinerja para pelaku pendidikan dilakukan melalui kreatifitas dan inovasi para pelaku pendidikan baik kepala sekolah, para guru maupun staf administrasi, disamping itu juga dilakukan melalui program-program kerjasama madrasah dengan kementerian Agama dan Pemda setempat. Adapun program-program madrasah dalam mengoptimalkan kualitas tentu dengan menyiapkan berbagai sarana dan prasarana lembaga dan scara kontinyu melakukan pembinaan-pembinaan bagi seluruh komponen madrasah yang secara keseluruhan program madrasah mendapat apresiasi yang baik dari pihak yayasan maupun dari kalangan masyarakat dan pemerintah. Melalui peningkatan kinerja Guru dapat meningkatkan kualitas persiapan akeditasi.  

Implementasi Manajemen Mutu Terpadu Dalam Memberikan Layanan Untuk Meningkatkan Prestasi Peserta Didik di SLB YPAC Pangkalpinang

2019 ◽  
Vol 2 (2) ◽  
pp. 265-278
Author(s):  
Diah Rina Miftakhi ◽  
Nurjanah Nurjanah
Keyword(s):  
Quality Management ◽  
Data Collection ◽  
Human Resources ◽  
Learning Process ◽  
School Environment ◽  
Quality Of Services ◽  
Teaching Staff ◽  
Learning Material ◽  
Analysis Model

describe the implementation of an integrated quality management component consisting of the quality of services provided by the school, human resources in teaching, the school environment, and learning process  in SLB YPAC Pangkalpinang.               The method used in this study, namely by using a naturalistic qualitative approach. Data collection is done through observation, interviews, and documentation. The subjects of this study include the principal, teachers, employees, and students. The validity of the data is done by triangulation, and deeper observation. Analysis of the data used is the interactive analysis model of Miles and Huberman through data collection, data reduction, data presentation, and conclusion drawing.              The results showed that: (a) the quality of services to students in SLB YPAC Pangkalpinang had met good service standards. This can be seen from the services in the form of facilities and infrastructure which are quite complete in schools; (b) the quality of human resources in the education process shows good teacher resources. This can be seen from the teacher data which shows that the teaching staff at SLB YPAC Pangkalpinang 95% of educators with S1 qualifications in the field of education; (c) the quality of the environment in SLB YPAC Pangkalpinang is already good. This can be seen from the very strategic location of the school because the location of the school is in the middle of the city so that it is easily accessible by the community; (d) the quality of the learning process carried out by teachers at Pangkal Pinang YPAC SLB is good. This can be seen from the realization of the form of activities through learning planning by preparing lesson plans for each subject, then implementing learning, which includes strategies and methods used by teachers in delivering learning material, and evaluation of learning. Keywords: Integrated quality management, student achievement     ABSTRAK Tujuan dalam melaksanakan penelitian ini  adalah untuk melihat pelaksanaan serta mendeskripsikan implementasi  komponen Manajemen Mutu Terpadu yang terdiri dari kualitas layanan yang diberikan sekolah, sumber daya manusia dalam mengajar, lingkungan sekolah, dan proses pembelajaran di SLB YPAC Pangkalpinang. Metode yang digunakan dalam penelitian ini, yaitu dengan menggunakan pendekatan kualitatif naturalistik. Pengumpulan data dilakukan melalui observasi, wawancara, dan dokumentasi. Subyek penelitian ini antara lain kepala sekolah, guru, pegawai, dan peserta didik. keabsahan data dilakukan dengan triangulasi, dan pengamatan yang lebih mendalam. Analisis data yang digunakan adalah model analisis interaktif Miles dan Huberman melalui kegiatan pengumpulan data, reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa: (a) mutu layanan terhadap peserta didik di SLB YPAC Pangkalpinang sudah memenuhi standar layanan yang baik. Hal ini dilihat dari layanan yang berupa fasilitas sarana dan prasarana yang sudah cukup lengkap di sekolah; (b) mutu sumber daya manusia dalam proses pendidikan menunjukkan sumber daya guru yang baik. Hal ini dapat dilihat dari data guru yang menunjukkan bahwa tenaga pengajar di SLB YPAC Pangkalpinang 95% pendidik berkualifikasi S1 bidang kependidikan; (c) mutu lingkungan yang ada di SLB YPAC Pangkalpinang sudah baik. Hal ini terlihat dari letak sekolah yang sangat strategis karena lokasi sekolah yang berada di tengah kota sehingga mudah dijangkau oleh masyarakat; (d) mutu proses pembelajaran yang dilakukan oleh guru di SLB YPAC Pangkalpinang sudah baik. Hal ini dapat dilihat dari realisasi bentuk kegiatan melalui perencanaan pembelajaran dengan menyusun RPP setiap mata pelajaran, kemudian pelaksanaan pembelajaran, yang meliputi strategi dan metode yang digunakan guru dalam menyampaikan materi pembelajaran, dan evaluasi pembelajaran.

Quality of Services Publishing Record of Fisheries (BPKP) in The Marine and Fisheries Office South Sumatera Province

2018 ◽  
Vol 1 (2) ◽  
pp. 25-32
Author(s):  
Galamda Israk ◽  
Slamet Widodo ◽  
Andy Alfatih
Keyword(s):  
Quality Of Service ◽  
Data Collection ◽  
Service Quality ◽  
Participant Observation ◽  
Secondary Data ◽  
Likert Scale ◽  
Quality Of Services ◽  
Fishing Vessels ◽  
Scale Assessment

ABSTRACT This study aims to determine the quality of service issuance of Proof of Registration of Fishing Vessels (BPKP) in the Department of Maritime Affairs and Fisheries of South Sumatra Province and what factors influence it. Data collection techniques used were the distribution of questionnaires to 60 respondents who were capture fisheries business actors with a Likert Scale assessment, as well as conducting unstructured interviews, non-participant observation and secondary data collection. The dimensions used are tangible, reliability, responsiveness, assurance and empathy. The value of service quality based on tangible dimensions is 4.2 or good, based on the reliability dimension is 4.1 or good, the responsiveness dimension is 4.0 or good, the guarantee dimension is 4.1 or good, and based on the empathy dimension is 4.1 or good. Of all these parameters, it was concluded that the quality of BPKP issuance services in the Department of Maritime Affairs and Fisheries of South Sumatra Province in 2016 was good with a score of 4.1. The conclusion is based on an assessment of an average of 58 respondents or 97.4% of respondents.

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