scholarly journals Layanan Prima menuju ”Quality Tourism” Bali

1970 ◽  
Vol 1 (1) ◽  
pp. 53-66
Author(s):  
I Wayan Nurjaya ◽  
Solihin Solihin ◽  
I Nyoman Kanca
Keyword(s):  
Qualitative Research ◽  
Quality Of Service ◽  
Data Collection ◽  
Hotel Management ◽  
Positive Image ◽  
Special Services ◽  
Tourist Accommodation ◽  
The Impact ◽  
Depth Interviews

Increasingly competitive competition among tourist accommodation providers, encourage the star hotel management and villas in Kuta to provide special services to their guests. In fact, such kind of services will lead to a concept of tourism called ”quality tourism”. This paper is a qualitative research. Its data collection was done through document study, observation, and in-depth interviews with 11 informants, consisting of five villas’s star hotel liners, three hotel and villa’s guests, and three observers of Bali tourism business. The result of the study shows that the excellent services to the guests provided by villa and hotel management in Kuta is the implementation of the concept of sapta pesona, done at the stage of pre-arrival service, reception service, housekeeping service, and food & bevarage. The impact of this excellent services gives tourist loyalty and revisit, reinforces the positive image of Bali tourism, and supports the sustainability of accommodation services and tourism business. In general, the excellent services for hotel and villa guests in Kuta has supported the efforts to realize the quality tourism in Bali. Innovations to improve the quality of service for hotel and villa guests are needed according to the development and demands of the tourism market.

scholarly journals Dampak Kebijakan Akreditasi terhadap Peningkatan Kinerja Guru Madrasah (Studi di MI Nurul Muhsinin Desa Batujai)

2019 ◽  
Vol 15 (1) ◽  
pp. 1-13
Author(s):  
Nujumuddin Nujumuddin
Keyword(s):  
Qualitative Research ◽  
Local Government ◽  
Data Collection ◽  
Teacher Performance ◽  
Research Data ◽  
Administrative Staff ◽  
The Impact ◽  
Creativity And Innovation ◽  
Depth Interviews

This study aims to illustrate how efforts to improve teacher performance as the impact of madrasa accreditation policies. This research is a descriptive qualitative research. Data collection through in-depth interviews, observation, and documentation and analyzed using the model of Miles and Huberman.  The results of this study illustrate that efforts to improve the performance of education practitioners are carried out through the creativity and innovation of education practitioners both principals, teachers and administrative staff, besides that they are also carried out through madrasa collaboration programs with the Ministry of Religion and local government. The madrasa programs in optimizing the quality of course by preparing various facilities and infrastructure of institutions and continually provide guidance for all components of the madrasah which overall madrasa program received good appreciation from the foundation as well as from the community and government. Through improving the performance of the teacher can improve the quality of accreditation preparation. Abstrak: Penelitian ini bertujuan untuk menggambarkan tentang upaya peningkatan kinerja guru sebagai dampak dari kebijakan akreditasi madrasah. Penelitian ini merupakan penelitian kualitatif diskriptif. Pengumpulan data melalui wawancara mendalam, observasi, dan dokumentasi serta dianalisis menggunakan model Miles dan Huberman. Hasil dari penelitian ini menggambarkan bahwa upaya peningkatkan kinerja para pelaku pendidikan dilakukan melalui kreatifitas dan inovasi para pelaku pendidikan baik kepala sekolah, para guru maupun staf administrasi, disamping itu juga dilakukan melalui program-program kerjasama madrasah dengan kementerian Agama dan Pemda setempat. Adapun program-program madrasah dalam mengoptimalkan kualitas tentu dengan menyiapkan berbagai sarana dan prasarana lembaga dan scara kontinyu melakukan pembinaan-pembinaan bagi seluruh komponen madrasah yang secara keseluruhan program madrasah mendapat apresiasi yang baik dari pihak yayasan maupun dari kalangan masyarakat dan pemerintah. Melalui peningkatan kinerja Guru dapat meningkatkan kualitas persiapan akeditasi.  

scholarly journals Manajemen Mutu Layanan Ta’lim Quran lil Aulad (TQA) di Yayasan Team Tadarus “AMM” Yogyakarta

2020 ◽  
Vol 5 (2) ◽  
Author(s):  
Supriati H. Rahayu ◽  
Hilman Haroen ◽  
TW Budiutomo ◽  
Nginayatul Khasanah ◽  
Nuryati Nuryati
Keyword(s):  
Qualitative Research ◽  
Quality Assurance ◽  
Quality Of Service ◽  
Further Education ◽  
Young Generation ◽  
Education Students ◽  
Education Services ◽  
Academic Services ◽  
Depth Interviews

Qualitative research on the quality of Quran education services has a specificity according to the character of the material that prioritizes recitation and reading recitation, especially for TQA education organized by the Tadarus Team Foundation for the Young Generation Mosque and Musholla (YTT "AMM") Kotagede Yogyakarta. It takes the form of further education after the children study at TPA or TPQ. This requires a specific quality of service in learning for child santri compared to those who are beginners. Academic services are no longer limited to mastering the Iqro book as an important reference for learners at the beginner level at TPA "AMM". However, the learning services cannot be compared to those of advanced Quran learners for more independent adults. The data were analyzed descriptively after being collected through observation, documentation, in-depth interviews with informants who were equipped with triangulation. The quality assurance of Quran learning services at TQA has been carried out consistently in improving the quality of teachers. in services The closeness of ustaz/ah with TQA education students is an advantage that must be cultivated and developed.

scholarly journals Analysis of Public Interest on The participation of BPJS at Health Facility of First Level in Puskesmas Kebaman Banyuwangi 2018

2020 ◽  
Vol 3 (2) ◽  
pp. 329-333
Author(s):  
Sugeng Waluyo
Keyword(s):  
Qualitative Research ◽  
Data Collection ◽  
Public Interest ◽  
Public Perceptions ◽  
Health Centers ◽  
Quality Of Services ◽  
The People ◽  
Data Credibility ◽  
Depth Interviews

The purpose of this study is to explore the interest of the community in the participation of BPJS in health centers including; Public perceptions about the Mandiri Health BPJS, Access and Types of services in the Puskesmas and Quality of services at the puskesmas are safe for BPJS Health participants. This type of research is qualitative research. Informants in this study were people in the puskesmas working area who did not have or had not participated in the BPJS. The informant taking method was purposive sampling. The numbers of informants in this study were nine informants. Data collection is done by in-depth interviews. Furthermore, the data were analyzed qualitatively by data credibility testing and source competing. The results of the study found that there were still many people who did not understand the term BPJS / Jamkesmas / KIS. Furthermore, the people also want the BPJS but for free, if they pay, most of the information is objected because of economic reasons. According to informants, access and service and service quality are quite good, but there are still problems with relatively difficult referral requests

scholarly journals Strategi Komite Olahraga Nasional Indonesia dalam Meningkatkan Prestasi Atlet di Provinsi Kalimantan Tengah

2016 ◽  
Vol 2 (2) ◽  
pp. 30-33
Author(s):  
Mambang Mambang ◽  
Fatmah Fatmah
Keyword(s):  
Qualitative Research ◽  
Quality Of Service ◽  
Data Collection ◽  
Research Methods ◽  
Performance Indicators ◽  
Secondary Data ◽  
Primary Data ◽  
Central Kalimantan ◽  
Organization And Management

The purpose of this study is to explain and describe the Strategy of the Indonesian National Sports Committee in improving the achievements of athletes in Central Kalimantan province. The type of research used in this study is descriptive with qualitative research methods. Sources of data in this study are primary data, namely the Deputy General Chair of KONI, Deputy Secretary of KONI, Division of Organization and Management, KONI staff, Athletes and Coaches. While secondary data comes from official documents related to this research such as sports medal data acquisition, and data collection techniques using interviews, observation, and documentation. The focus of his research is to get a clear picture of the Strategy of the Indonesian National Sports Committee in improving Athlete Achievements in Central Kalimantan Province. The results of this study are that the KONI Strategy in improving the achievements of athletes in Central Kalimantan Province is already good, because of the five Performance indicators there are three indicators that have gone well, Responsiveness, Responsibility, Accountability while the two indicators have not gone well are Productivity and Quality of Service

scholarly journals BUDAYA KERJA PETUGAS PEMUTAKHIRAN DATA PEMILIH DALAM PEMILUKADA DI KOTA PADANG PANJANG

2019 ◽  
Vol 20 (2) ◽  
pp. 213
Author(s):  
Weriza Weriza ◽  
Asrinaldi Asrinaldi ◽  
Ernita Arief
Keyword(s):  
Quality Of Service ◽  
Data Collection ◽  
Qualitative Method ◽  
The Public ◽  
Performance Culture ◽  
High Competence ◽  
Data Updating ◽  
Data Update ◽  
Depth Interviews

The voter data update shows that there were still data on the TMS voters when the DPS determined in Padang Panjang City at 4,307 or 10.96% of the voters. This research was carried out with the descriptive qualitative method through in-depth interviews with various informants, namely election organizers in Padang Panjang City and Disdukcapil and campaign teams. The results of this study show that the problem of the voter list is due to PPDP Performance Culture in the voter data updating process which is seen from 6 aspects, namely (1) the responsiveness of PPDP can understand the needs of voters and not constrained population administration factors, (2) professionalism, work according to rules and has a high competence and understanding of territories, (3) productivity, can reduce voters who do not meet the requirements significantly and nil double voters in DPS (4) accountability, PPDP is ready to answer internally the process and results of updating voter data to the KPU and externally in the level of results, (5) cooperation, PPDP has collaborated with internal KPU and external KPU in voter data summary and (6) quality of service, PPDP and KPU along with their staff conduct socialization to the public for the categories of voters eligible and not eligible in the list voters. Voters registered in the voter list are de facto and de jure voters to be one solution to fulfill the comprehensive, accurate and up-to-date principles in voter data collection

scholarly journals Upaya Peningkatan Profesionalisme Karyawan Untuk Meningkatkan Kualitas Pelayanan Karyawan Abadi Hotel Jogja

2018 ◽  
Vol 9 (1) ◽  
Author(s):  
Heni Widyaningsih
Keyword(s):  
Qualitative Research ◽  
Quality Of Service ◽  
Service Quality ◽  
Research Method ◽  
Action Plan ◽  
Global Competition ◽  
Hotel Management ◽  
Standard Operating ◽  
Improve Service Quality

Abstract: In the midst of today's global competition it is important for every hotel employee to improve service in order to compete with other hotels. What the hotel management needs to do now is improve its quality through improving employee professionalism to make guests feel satisfied and loyal. Profession which is currently encouraged by Kemenpar in cooperation with Lembaga Sertifikasi Usaha (LSP) to conduct competency test, one of them is hotel. The formulation of the problem that can be drawn from this research is how to improve the professionalism of employees to improve service quality at Abadi Hotel Jogja. The purpose of this study is to find out how the efforts to increase the professionalism of employees to improve service quality at Abadi Hotel Jogja. The research method used in this research is descriptive qualitative research method. Efforts to increase the professionalism of employees in Abadi Hotel Jogja is by providing scholarships for education, training, application of Standard Operating Procedures (SOP) and action plan, and certification of competence for employees. Keywords: Employee Professionalism, Quality of Service, Hotel Abstrak: Di tengah kompetisi global saat ini penting bagi setiap karyawan hotel untuk meningkatkan pelayanan agar dapat bersaing dengan hotel lainnya. Apa yang perlu dilakukan oleh manajemen hotel saat ini adalah meningkatkan kualitasnya melalui upaya meningkatkan profesionalisme karyawan agar tamu merasa puas dan loyal. Profesi yang saat ini digenjot oleh Kemenpar bekerjasama dengan Lembaga Sertifikasi Profesi (LSP) untuk melakukan uji kompetensi, salah satunya adalah hotel. Rumusan masalah yang dapat ditarik dari penelitian ini adalah bagaimana upaya peningkatan profesionalisme karyawan untuk meningkatkan kualitas pelayanan di Abadi Hotel Jogja. Tujuan peneltian ini adalah untuk mengetahui bagaimana upaya peningkatan profesionalisme karyawan untuk meningkatkan kualitas pelayanan di Abadi Hotel Jogja. Metode penelitian yang digunakan dalam penelitian ini adalah metode penelitian deskriptif kualitatif. Upaya peningkatan profesionalisme Karyawan di Abadi Hotel Jogja adalah dengan pemberian beasiswa pendidikan, mengadakan pelatihan, penerapan Standar Operasional Prosedur (SOP) dan action plan, serta sertifikasi kompetensi bagi karyawan. Kata Kunci: Profesionalisme Karyawan, Kualitas Pelayanan, Hotel

scholarly journals MAKNA HIJRAH BAGI KALANGAN REMAJA NON SANTRI: DAMPAK PENGGUNAAN MEDIA SOSIAL

2020 ◽  
Vol 16 (1) ◽  
pp. 61-72
Author(s):  
Alif Alfi Syahrin ◽  
Bunga Mustika
Keyword(s):  
Qualitative Research ◽  
Social Media ◽  
Data Collection ◽  
Millennial Generation ◽  
Participant Observation ◽  
Research Data ◽  
Descriptive Research ◽  
Use Of Social Media ◽  
The Impact ◽  
Depth Interviews

Various kinds of religious contents were widely circulated in social media with various kinds of covers to attract users, especially the millennial generation as active users of social media. Especially for non-santri teenagers who had a high curiosity in religious insight. The method used was a qualitative research with descriptive research. Data collection techniques used were non-participant observation, in-depth interviews and documentation. The informants in this study were Muslim teenagers who were still studying. The findings indicated that their favorite social media were Instagram, What’s up, and YouTube. The impact of utilizing social media was to add religious insight to Muslim adolescents who were obtained the materials before and the obstacles faced by adolescents when deciding to ‘hijrah ‘; that was,  there were acts of bullying and were considered to only follow trends. The conclusion was the use of social media among non-santri teenagers is one way to answer curiosity about religious insight. Therefore, they realized new understanding in the form of ‘hijrah’. This condition was increasingly supported by the widespread of contents in social media and the presence of routine religious teachings in various mosques considered to represent the meaning of ‘hijrah’.

scholarly journals Persepsi Pelaku Usaha Mikro Kecil Menengah terhadap Kualitas Pelayanan Publik di Dinas Koperasi Kota Medan

2020 ◽  
Vol 2 (1) ◽  
pp. 79-88
Author(s):  
Adelia Rahmi Harahap ◽  
Nina Siti Salmaniah Siregar ◽  
Abdul Kadir
Keyword(s):  
Qualitative Research ◽  
Quality Of Service ◽  
Data Collection ◽  
Service Quality ◽  
Research Method ◽  
Administrative Reform ◽  
Information Board ◽  
Bureaucratic Reform ◽  
The City

This research was conducted in the field of UKM Empowerment of the Medan City Cooperative UKM Office, with the aim to determine the perceptions of Micro Business Actors on the quality of service in the field of UKM Empowerment of the Medan City Cooperative Office, to find out the factors that influence the quality of public services in the Field of UKM Empowerment of the Cooperative Office Medan City UKM. The research method used is a descriptive qualitative research method, with data collection techniques of observation, interviews and documentation. From the results of research by interviewing a number of SMEs, it is known that the perception of Micro Business Actors about the services of the Field of UKM Empowerment of the City of Medan SME Cooperative Office as a whole is satisfying. The theory used is a theory according to Zeithhaml, Pasuraman and Berry about the dimensions of service quality. The factors that affect service quality using indicators include: requirements, service time, costs / tariffs, implementing competencies and implementing behavior contained in the Regulation of the Minister of Administrative Reform and Bureaucratic Reform No. 16 of 2014 and adjusted based on the theories of Zeithhaml, Pasuraman and Berry. Regarding facilities and infrastructure, the Medan City Cooperative Office has not yet created an information board that contains information on technical or administrative requirements, so Business Actors can find out.

INDONESIA LANGUAGE INTERFERENCE FORM IN BASIC PPL LEARNING THAILAND UNHASY COLLEGE SYUDENTS

2020 ◽  
Vol 8 (2) ◽  
pp. 38
Author(s):  
Siti Mariana Ulfa
Keyword(s):  
Qualitative Research ◽  
Data Analysis ◽  
Data Collection ◽  
Teaching Practice ◽  
Data Presentation ◽  
Analysis Techniques ◽  
Thai Students ◽  
The Impact ◽  
Collection Methods ◽  
Recording Techniques

AbstractHumans on earth need social interaction with others. Humans can use more than one language in communication. Thus, the impact that arises when the use of one or more languages is the contact between languages. One obvious form of contact between languages is interference. Interference can occur at all levels of life. As in this study, namely Indonesian Language Interference in Learning PPL Basic Thailand Unhasy Students. This study contains the form of interference that occurs in Thai students who are conducting teaching practices in the classroom. This type of research is descriptive qualitative research that seeks to describe any interference that occurs in the speech of Thai students when teaching practice. Data collection methods in this study are (1) observation techniques, (2) audio-visual recording techniques using CCTV and (3) recording techniques, by recording all data that has been obtained. Whereas the data wetness uses, (1) data triangulation, (2) improvement in perseverance and (3) peer review through discussion. Data analysis techniques in this study are (1) data collection, (2) data reduction, (3) data presentation and (4) conclusions. It can be seen that the interference that occurs includes (1) interference in phonological systems, (2) interference in morphological systems and (3) interference in syntactic systems. 

KEPUASAN KONSUMEN DITINJAU DARI KUALITAS PELAYANAN, STORE ATMOSPHERE DAN PROMOSI DI RUMAH MAKAN PONDOK JOWI SOLO

2020 ◽  
Vol 4 (02) ◽  
Author(s):  
Shofia Zulfa Amalina ◽  
Sri Hartono ◽  
Ratna Damayanti
Keyword(s):  
Quality Of Service ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Consumer Satisfaction ◽  
Sampling Technique ◽  
Likert Scale ◽  
The Relationship

The purpose of this study was to analyze the effect of whether or not the quality of service, store atmosphere and promotion of consumer satisfaction at Pondok Jowi Restaurant Solo. The population in this study were consumers of Pondok Jowi Solo Restaurant in January 2020 at May 2020 with a total of 14,030 people. The sampling techniquemismpurposive samplingm which is a sampling technique with certain considerations by taking 100 respondents. Data collection uses a Likert scale questionnaire to measure respondents' answers to identify the relationship between service quality, store atmosphere and promotion of customer satisfaction. The results show that service quality, store atmosphere and promotion have a simultaneous and significant effect on customer satisfaction, servicei quality has assignificant effect on customer satisfaction, store atmosphere has a significant effect on customer satisfaction, and promotion has significant effect on customer satisfaction. Keywords: Service quality, Store atmosphere, Promotion, Consumer satisfaction

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