scholarly journals PENGARUH BUDAYA ORGANISASI DAN ETOS KERJA TERHADAP KUALITAS PELAYANAN MAHASISWA

2018 ◽  
Vol 13 (2) ◽  
pp. 165-186
Author(s):  
Yunita Indriany
Keyword(s):  
Organizational Culture ◽  
Customer Satisfaction ◽  
Student Services ◽  
Work Ethic ◽  
Validity And Reliability ◽  
Independent Variables ◽  
Work Ethos ◽  
Two Independent Variables ◽  
Variable Quality

The influence of organizational culture and work ethos against the quality of student services (LP3I Polytechnic Case Study in Jakarta, Campus Cibinong) This study aims to how much influence organizational culture, work ethic on the level of customer satisfaction. The sampling method used is Proportionate random sampling. The sample in this study follows the formula of Slovin, or as many as 80 students and 21 staff employees. The data that have met the test of validity and reliability testing further processed to generate a regression equation of Y = X1 + 0.025 0.457+ 0678 X2, where Y is the variable quality of student services, organizational culture is a variable X1 and X2 are variables work ethic. Hypothesis testing using t-test showed that each of the independent variables studied was shown to significantly affect the dependent variable partially on the quality of student services. Then through the F test can be seen that the two independent variables were examined simultaneously shown to affect the dependent variable quality of student services. Figures Adjusted R Square of 0.697menunjukkan that 69.7% Customer Satisfaction variables can be explained by the two independent variables, while the remaining 30.3% is explained by other variables. 

scholarly journals The Effect of Service Quality and Product Quality (Rooms and Food) on Consumer Satisfaction of Harris Sentul Hotel Bogor

2019 ◽  
Vol 3 (1) ◽  
pp. 71
Author(s):  
Hamdany Hamdany ◽  
Adhi Trirachmadi Mumin ◽  
Diena Mutiara Lemmy
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Product Quality ◽  
Consumer Satisfaction ◽  
Linear Regression Analysis ◽  
Independent Variables ◽  
Study Results ◽  
Quality Of Food ◽  
Two Independent Variables

Research on the influence of two independent variables namely service quality and product quality (of room and food) conducted at Harris Hotel Sentul Bogor aims to examine the level of its influence either partially or simultaneously on customer’s satisfaction as the dependent variable. The dimensions of service quality that are examined in terms of its influence on consumer satisfaction include elements of reliability, assurance, tangible, empathy and responsiveness. Some of the product quality indicators for the rooms quality examined to have its influence on customer satisfaction include elements of design, features, quality of performance and the perceive of quality while indicators for the quality of food products which considered to have effect on consumer satisfaction includes the element of taste of food, aroma of food and the presentation of food. The number of respondents who took part in the research was 300 of respondents who were the consumers invited to share their experience on the questioner during their stay at Harris Sentul Hotel. Data analysis techniques used in this study are linear regression analysis. The study results have answered the 3 hypotheses and show that service quality has a positive and significant influence on customer satisfaction partially likewise, the study results has showed that the quality of room and food have a strong influence on the level of customer satisfaction who stayed at Harris Sentul as well as study has showed that simultaneously the 2 (two) independent variables had a positive and significant effect.

scholarly journals THE EFFECT OF ORGANIZATIONAL CULTURE, WORK ETHIC, KNOWLEDGE LEVEL OF ACCOUNTING, AND MORAL HAZARD ON THE QUALITY OF COMPANY’S FINANCIAL REPORT INFORMATION (The study is accounting and finance employees in the whole national private company in Gresik)

2017 ◽  
Vol 13 (2) ◽  
Author(s):  
Yanuar Lazuardi ◽  
Abid Muhtarom
Keyword(s):  
Organizational Culture ◽  
Moral Hazard ◽  
Work Ethic ◽  
Primary Data ◽  
Knowledge Level ◽  
Private Company ◽  
Financial Report ◽  
Independent Variables ◽  
Culture Work

This research was conducted to test the effect of independent variables, they are organizational culture, work ethic, level knowledge of accounting and accountant’s moral hazard on the dependent variable, that is the quality of company's financial report information, either simultaneously or partially. The type of this research is causal associative with quantitative approach, the research aims to determine the effect of two or more variables, with the approach of testing the theory by measuring the variables with numbers and analyze the data with statistical procedures. The population of this study is the accounting and finance employees in the whole national private company in Gresik. Sampling was done by nonprobability sampling method with judgement sampling approach, the results of selected judgement sample is the accounting and finance employees in 13 companies. The data source used is primary data derived from the answers of respondents in the research questionnaire. The data are processed with SPSS 16.0 for Windows with multiple linear regression test. The results of this research show that: 1) Simultaneously, the variable of organizational culture, work ethic, knowledge level of accounting and accountant’s moral hazard affect the quality of company's financial report information. 2) Partially from four independent variables, the variable of organizational culture does not have a strong influence on the dependent variable quality of the company's financial report information.

scholarly journals Analisis Pengaruh Kualitas Pelayanan terhadap Kepuasan Tinggi dan Rendah Nasabah di Bank Syari’ah Mandiri Cabang Salatiga

2016 ◽  
Vol 7 (2) ◽  
pp. 117
Author(s):  
Wiyanto Wiyanto
Keyword(s):  
Quality Of Service ◽  
Regression Analysis ◽  
Customer Satisfaction ◽  
Multiple Regression Analysis ◽  
Multiple Regression ◽  
Test Validity ◽  
Validity And Reliability ◽  
Variable Quality

The purpose of this study was to test the effect of a variable quality of service with tangible, reliability, responsiveness, assurance and empathy on the high and low customer satisfaction at Syariah Mandiri Bank, Salatiga. The study used a sample of 150 students of the Faculty of Economics and Business Islam IAIN Salatiga. Multiple regression analysis was used to test hypotheses of the study after the classic assumption test and test validity and reliability. The results showed that the variable of reliability, responsiveness, and empathy effect on the high and low customer satisfaction Syariah Mandiri Bank with the branch in Salatiga. Furthermore, the quality of service with these five indicators affect the high and low customer satisfaction Syariah Mandiri Bank, Salatiga together.

scholarly journals Analisis Kepuasan Konsumen di Restoran Canting Semarang.

2020 ◽  
Vol 5 (2) ◽  
pp. 45-52
Author(s):  
Krisnawati Setyaningrum Nugraheni ◽  
Ray Octafian
Keyword(s):  
Customer Satisfaction ◽  
Product Quality ◽  
Error Rate ◽  
Consumer Satisfaction ◽  
Sampling Technique ◽  
Service Satisfaction ◽  
Independent Variables ◽  
Quality Of Products ◽  
Variable Quality

Kepuasan Konsumen dipengaruhi oleh variabel kualitas produk dan kepuasan pelayanan merupakan variabel bebas, sedangkan kepuasan konsumen merupakan variabel terikat. Untuk mengetahui besarnya pengaruh kualitas produk, fasilitas dan lokasi terhadap kepuasan konsumen, dalam pengambilan sampel menggunakan rumus Slovin yang didapat sebesar 87 dengan tingkat kesalahan 10%. Teknik pengambilan sampel menggunakan metode Accidental sampling yang dilakukan dengan memperoleh data dari sekumpulan populasi, lalu secara insidental atau secara kebetulan saja dengan tidak menggunakan perencanaan tertentu. Nilai R2 sebesar 0.821, artinya 82.1% kepuasan konsumen dapat dijelaskan oleh variable kualitas produk, fasilitas dan lokasi sedangkan 17.9 % dijelaskan oleh variabel lainnya.  Consumer satisfaction is influenced by product quality and service satisfaction variables are independent variables, while customer satisfaction is the dependent variable. To find out the magnitude of the effect of product quality, facilities and location on customer satisfaction, in sampling using the Slovin formula obtained at 87 with an error rate of 10%. The sampling technique uses the method of accidental sampling which is done by obtaining data from a group of population, then incidentally or incidentally by not using a particular plan. R2 value of 0.821, meaning that 82.1% of customer satisfaction can be explained by the variable quality of products, facilities and location while 17.9% is explained by other variables

PENGARUH KUALITAS PRODUK, HARGA, MEREK DAN SALURAN DISTRIBUSI TERHADAP VOLUME PENJUALAN PADA PT. GELANG GEMILANG JAYA BELLA SPRING BED SEMARANG

2020 ◽  
Vol 15 (1) ◽  
pp. 217-230
Author(s):  
Untung Widodo
Keyword(s):  
Data Analysis ◽  
Product Quality ◽  
Sampling Technique ◽  
Distribution Channels ◽  
Sales Volume ◽  
Independent Variables ◽  
Variable Distribution ◽  
Data Analysis Methods ◽  
Variable Quality

This research was conducted in order to test how much influence product quality, price and brand to the volume of sales at PT. Gemilang Jaya Bella bracelets Spring Bed Semarang. Independent variables include variable product quality, price and brand while the dependent variable is the volume of sales.In determining the data to be studied sampling technique used is the census. Census is a sampling technique when all members of the population used as a sample .. Respondents were selected is the consumer stores PT. Gemilang Jaya Bella bracelets Spring Bed Semarang. Thus obtained sample was 50 respondents. Data analysis methods used to perform hypothesis testing is multiple linear regression analysis.Based on the results of research that has been conducted on all data obtained, the importance of the research that 1). There is a positive and significant effect of the variable quality of the product (X1) to sales volume (Y). 2). There is a positive and significant impact on price variable (X2) to sales volume (Y). 3). There is a positive and significant impact on brand variables (X3) to sales volume (Y). 4). There is a positive and significant effect of the variable distribution channels (X4) to sales volume (Y)

scholarly journals The Effect of Principal’s Competence and Community Participation on the Quality of Educational Services

2020 ◽  
Vol 1 (1) ◽  
pp. 45-57
Author(s):  
Deni Zulaiha ◽  
Bukman Lian ◽  
Mulyadi Mulyadi
Keyword(s):  
Elementary School ◽  
Community Participation ◽  
School Quality ◽  
Quality Education ◽  
Educational Services ◽  
Public Elementary School ◽  
Independent Variables ◽  
Two Independent Variables

This research was conducted at Public Elementary School 68 Palembang with 34 teachers as respondents in the study sample. In this study there are three research variables consisting of two independent variables Principal Competence (X1) and Community Participation (X2), and one dependent variable Quality of Educational Services (Y). The extent to which the realization and role of community participation in education depends on the understanding of the community itself in education, and depends on the ability of the school. Quality education services are educational services that are in accordance with the plan and achieve the goals set and can meet the expectations and needs of customers. The results obtained in this study illustrate that the quality of educational services in Public Elementary School 68 Palembang is very good and can meet customer needs.

scholarly journals Pengaruh Gaya Kepemimpinan Dan Budaya Organisasi Terhadap Disiplin Kerja Pada PT. Telkom Indonesia Cabang Tenggarong

2021 ◽  
Vol 21 (1) ◽  
pp. 48-66
Author(s):  
Erwinsyah Erwinsyah ◽  
Syahrudin Syahrudin ◽  
M. Dicky Efrizal
Keyword(s):  
Organizational Culture ◽  
Leadership Style ◽  
Analytical Tool ◽  
Computer Application ◽  
Test Analysis ◽  
Analysis Techniques ◽  
Independent Variables ◽  
Simultaneous Influence ◽  
Dominant Influence ◽  
Two Independent Variables

Abstract:                  This study aims to determine how much influence the leadership style and organizational culture have on work discipline among employees of PT. Telkom Indonesia Tenggarong Branch. The population as well as the sample is 49 people. The analytical tool used is multiple linear regression with two independent variables, namely leadership style and organizational culture. Meanwhile, one dependent variable is work discipline. Data analysis techniques used the help of a computer application program SPSS 24. The results showed the value of the F test of 41.583, thus it can be seen that the variable leadership style and organizational culture have a simultaneous influence on work discipline at PT. Telkom Indonesia Tenggarong Branch. From the results of the t test analysis, it is known that the variable of leadership style has a partial effect on work discipline, the results of t count are 7.975> 2.012 (t table), while the variables of organizational culture have no partial effect on work discipline with t count 0.383 <2.012 ( t table). The results of the study of the variable leadership style affect work discipline. This can be compared from the variable value of leadership style (X1) 0.802 and organizational culture (X2) 0.389. Based on the results of the calculation, it can be concluded that the simultaneous influence hypothesis and leadership style variables have the most dominant influence on work discipline at PT. The Tenggarong Branch of Telkom Indonesia has been proven to be true.   Keywords: Leadership Style, Organizational Culture, Work Discipline  

scholarly journals ANALISIS DESKRIPTIF PADA DIMENSI KUALITAS LAYANAN MOBILE BANKING (M-BANKING) TERHADAP KEPUASAN NASABAH PERBANKAN SYARIAH

2020 ◽  
Vol 7 (6) ◽  
pp. 1118
Author(s):  
Charissa Kezia Rahmawati ◽  
Bayu Arie Fianto
Keyword(s):  
Customer Satisfaction ◽  
Survey Data ◽  
Sampling Method ◽  
Initial Study ◽  
Descriptive Statistics ◽  
Reliability Test ◽  
Mobile Banking ◽  
Quality Service ◽  
Validity And Reliability

This research presents an initial study of customer satisfaction as measured by five mobile banking (m-banking) quality services dimensions using descriptive statistics and mean score. The survey data were obtained from 100 respondents of mobile banking (m-baking) users by using a purposive sampling method. The data is processed using validity and reliability test to check the quality of the data. The results shown in this research are explanatory or extracting information on which factors the customer shows high and low satisfaction.Keywords: Customer Satisfaction, Descriptive Statistic, Mobile Banking, Quality Service Dimension

scholarly journals PENGARUH KUALITAS PELAYANAN BANQUET TERHADAP KEPUASAN KONSUMEN PADA LABERSA GRAND HOTEL & CONVENTION CENTER SIAK HULU KAMPAR

2019 ◽  
Vol 8 (1) ◽  
pp. 176-188
Author(s):  
Nova Syafrina ◽  
Syaiful Akbar
Keyword(s):  
Linear Regression ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Consumer Satisfaction ◽  
Secondary Data ◽  
Simple Linear Regression ◽  
Independent Variables ◽  
Convention Center ◽  
Grand Hotel

Abstrak           Penelitian ini dilakukan di Labersa Grand Hotel & Convention Center, Siak Hulu, Kampar. Tujuan penelitian ini adalah untuk mengetahui apakah ada pengaruh yang signifikan antara kualitas pelayanan terhadap kepuasan konsumen pada Labersa Grand Hotel & Convention Center, Siak Hulu, Kampar. Populasi yang ada dalam penelitian ini sebanyak 1.317 orang. Dalam penelitian ini pengambilan sampel menggunakan asidental sampling, yaitu sebesar 93orang. Data yang digunakan adalah data primer dan sekunder dengan analisis menggunakan regresi linier sederhana. Hasil penelitian menunjukan bahwa hasil regresi linier adalah Y=16,974+ 0,642X yaitu memiliki arah hubungan yang positif, dan dan variabel kualitas pelayanan berpengaruh signifikan terhadap kepuasan konsumen hal tersebut dapat dilihat nilai nilai t_hitung (7,722) > dari t_tabel (1,98638). sedangkan besarnya pengaruh kualitas pelayanan terhadap kepuasan konsumen adalah sebesar 39,6 persen sedangkan sisanya sebesar 60,4 persen menggambarkan variabel bebas lainnya yang tidak  diamati dalam penelitian ini.     Kata Kunci : Kualitas Pelayanan Dan Kepuasan Konsumen.            This research was conducted at Labersa Grand Hotel & Convention Center, Siak Hulu, Kampar. The purpose of this study was to determine whether there was a significant effect between the quality of service on customer satisfaction at Labersa Grand Hotel & Convention Center, Siak Hulu, Kampar. The population in this study was 1,317 people. In this study the sampling uses incidental sampling, which is equal to 93 people. The data used are primary and secondary data with analysis using simple linear regression. The results showed that the linear regression results were Y = 16,974 + 0,642X which has a positive relationship direction, and the service quality variable has a significant effect on customer satisfaction. It can be seen the value of t-count (7,722)> from t-table (1,98638). while the magnitude of the effect of service quality on consumer satisfaction is 39.6 percent while the remaining 60.4 percent describes other independent variables not observed in this study..  Keywords: Service Quality and Consumer Satisfaction

scholarly journals Pengukuran Kepuasan Pelanggan Terhadap Layanan Bidang Akademik Politeknik Negeri Semarang

2018 ◽  
Vol 1 (1) ◽  
Author(s):  
Budhi Adhiani C.
Keyword(s):  
Customer Satisfaction ◽  
Field Study ◽  
Field Work ◽  
Validity And Reliability ◽  
Study Program ◽  
Academic Field ◽  
Level Of Satisfaction ◽  
Academic Services ◽  
Exam Result

<p>The purpose of this study was to measure customer satisfaction levels <br />of academic services Semarang State Polytechnic (POLINES) in 2016, for any <br />study program as well as overall POLINES, then compared it with the level of <br />satisfaction in 2012, 2013, 2014 and 2015. Types of academic services measured <br />including services : re-registration ; licensing ; access of exam result; guidance <br />from academic guardian; compensation; scheduling lectures; implementation of <br />semester exam; implementation of field study course and field work service <br />implementation. Academic service determination of the satisfaction attributes <br />level was conducted by testing validity and reliability with Spearmen <br />correlation coefficient and Cronbach's Alpha . Measuring the level of <br />satisfaction of academic services had done by calculating the average level of <br />satisfaction measured directly. Respondents were 440 students from 22<br />programs of study at the Polytechnic of Semarang using purposive sampling. <br />The results of this study are : 1) The level of academic services satisfaction at <br />Semarang State Polytechnic as overall was satisfactory . There were 5 types of <br />academic services available at the satisfactory level, the guidance from <br />academic guardian services, the scheduling lecture services, the <br />implementation of semester exam services, the implementation of field study <br />course, and field work service implementation ; 2) Study Program of Civil <br />Construction Technique at the highest level of satisfaction academic services ( <br />3,80 ), while the Accounting Managerial Study Program at the lowest level of <br />satisfaction (2,98) ; 3) The implementation of field study course services type at <br />the highest level of satisfaction ( 3.71 ) , while the type of exam result access <br />services at the lowest level of satisfaction ( 3.10 ); 4) There were 11 study <br />program which the level of customer satisfaction on academics field services <br />were increasing compared to 2015, namely study program of Informatics and <br />Computer, Telecommunications D4, Civil Engineering, Energy Conservation, <br />Syariah Banking, International Business Management, Bridges and Roads <br />Planning, Building Maintenance and Repairment, Production and Maintenance <br />Engineering, Business Administration D4. At the same time, the academics <br />field services compared to 2015 were Civil Contruction Technique Study <br />Program. 5) The level of customer satisfaction on academic field services in <br />2016 in every type of services were increasing compared to 2015. There were 4 <br />types of services, licensing services, access of exam result services, ; guidance <br />from academic guardian services, implementation of semester exams, The <br />implementation of field study course services; 6) The level of customer <br />satisfaction on academic field services in 2016 in every type of services, there <br />were 2 types services which were the same compared to 2015, re – registration <br />services and scheduling lectures services.<br />Suggestions for improving the quality of academic services Semarang State <br />Polytechnic is as follows : Improving the quality of service priority in access of <br />exam result service</p>

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