scholarly journals The components of formation of communicative competence of the future specialists of service sector and hotel-restaurant business

Author(s):  
Tanana Svitlana

The subject of the research is theoretical and practical questions of the components of the formation of communicative competence of the future specialists of the service sector and restaurant business. The purpose of the research is analyzed of the main scientific approaches to the interpretation of the concept of «communicative competence« and its components, and also determined of the content of creative objectives of different aspects, due to which the communicative competence of future specialists of the service sector and hotel-restaurant business are considered in it. Research methods. The methods of theoretical generalization and comparison, system analysis are applied in the article. The result of the work. The number of products sold attracted by the tourism industry depends on the communicative abilities of each employee, the tourism and satisfaction with the quality of service. Implementation such tasks need of the high level of communicative staff skills. It should be noted that in the last decade there is a significant scientific interest in the problem of communicative competence of tourism business workers as an important attribute of their professionalism. Such competence is considered as a complex of » psychological contact», appropriateness of communication style,  the ability to actively listen, creative approach and situational adaptability, contextual knowledge, emotional balance of behavior. Field of using result. The result of this research can be used to the study of the field of study of business communication in the preparation of modern specialists of service sector in the establishments of higher education. Conclusions.  In the conditions of modern educational process, the teacher of professional education must have a high of level culture of pedagogical communication, because professional communication is a base of his professional activities. Knowledge of foreign languages when working with foreign partners requires the skill of special communicative skills during communication. Communicative orientation of the training process of professional foreign language in tourist is determined by two main factors: the existence of motivation and existence of the transfer of speech skills in the sphere of their practical application.   

1970 ◽  
Vol 6 (1) ◽  
pp. 232-241
Author(s):  
Марина Лапіна

Статтю присвячено проблемам професійного навчання соціальних працівників, зокрема розглянуто психолого-педагогічні аспекти процесу підготовки висококваліфікованих фахівців. Зазначено що в професійній психології та педагогіці набуває поширення компетентнісний підхід до сучасної освіти. Акцентовано увагу на особистісно-орієнтованому та психолого-акмеологічному напрямках професійної освіти та навчання. Особистісні якості фахівця розглядаються як метапрофесійні компетенції, що забезпечують якість праці майбутнього соціального працівника. На основі аналізу специфіки підготовки фахівців соціономічних професій окреслено загальні напрями формування професійних компетенцій соціальних працівників: пріоритет професійно-особистісного розвитку для досягнення високого рівня професіоналізму фахівця; формування психологічної, особистісної та рефлексивної компетентності; практична зорієнтованість процесу навчання. Розглянуто методи та технології активного формування психологічної та особистісної компетентності фахівця в процесі професійного навчання, а саме методика контекстного (знаково-контекстного) навчання та психолого-акмеологічні методи та процедури професійного розвитку. Стверджується, що включення до навчального процесу інноваційних, заснованих на взаємодії педагога та учня, психолого-педагогічних технологій активного навчання має формувати особистісні зони розвитку майбутніх фахівців, удосконалювати способи та засоби професійного становлення, що значно підвищує якість професійного навчання соціальних працівників. The article deals with the problems of vocational training of social workers. They are particularly considered with psychological and pedagogical aspects of training highly qualified specialists. It specifies that competence-based approach to modern education gets spreading in the professional psychology and pedagogy. The article is accented on personality-oriented and psycho-akmeological directions existing in the psychology of professional education and training. Personal qualities of the professional are considered as metaprofessional competences which ensure the future social worker’s quality of work. The general directions of formation professional competence of social workers are identified on the base of the analyses of the specific professional training socionomic professions: priority of vocational and personality development for achievement a high level of professionalism; formation of the psychological, personal and reflective competence; practical orientation of the learning process. The methods and technologies of active formation of psychological and personality’s competence of the specialist during the vocational training are reviewed in the article, specifically the method and technique of signed-contextual learning and psycho-akmeological methods and procedures of professional development. It is alleged that the inclusion in the educational process of preparation innovational, psychological and pedagogical techniques of active learning, based on the interaction between the teacher and the student, should generated personal’s development zones of the future professionals, refine the methods and means of the professional development that significantly improves the quality of social worker’s professional training.


Author(s):  
Natalya Dmytryshchuk ◽  
Alla Linenko

The article deals with the problem of improving the quality of training future navigators according to the strategic goals of the modernization of the educational process in Ukraine’s marine higher educational institutions, based on the humanistic paradigm, which requires special attention to the formation of future navigators’ communicative self-efficiency. The study of this problem is of particular relevance, since it is one of the main professional characteristics for representatives of the senior command navigators that enables them to carry out professional activities productively, adequately and at a high level: to organize the coordinated work of the crew, especially consisting of specialists of different nationalities, religious denominations, mentalities; competently and skilfully communicate with seaport employees, representatives of foreign companies, etc. The paper presents the conceptual provisions of A. Bandura, the founder of the theory of self-efficiency, its role and importance in person’s life as well as those of J. Caprari and D. Servon, D. Matsumoto (communication), educators (self-efficiency), (communicative self-efficiency) in the context of importance and the need to develop and form these phenomena for improving the quality of the training aimed at future navigators in higher education institutions of maritime profile. The phenomenon “communicative self-efficiency of the future navigators” has been defined; its essence and structure have been considered, the latter consisting of three components: reflexive (self-identification with navigators as model professionals, the presence of adequate self-assessment of their own actions in the field of professional communication, a stable reflexive position), cognitive-operational (awareness of the communicative sphere of maritime professional activity, skills, professional communication abilities); affective-behavioural (confidence in the possibility of productive communication in professional activities, emotionality, activity, responsibility, ability to self-regulate and self-sustain). The forms and methods for the formation of communicative self-efficiency of cadets of marine universities involved into the experiment have been presented: reflective workshop, keeping a reflective diary, which gave the cadet the opportunity to conduct self-analysis of their own professional actions and enhance self-understanding regarding the presence of the necessary professional personal qualities for performing their future professional activities effectively and building a positive Self-concept of the future navigator; the organizing dialogue “The role of the reflective component in developing future navigators’ communicative self-efficiency”, the technology “Developing confidence in self-efficiency and productive communication of future navigators in their future independent professional activities”, the training module “Communication skills”, etc. Keywords: communication, self-efficiency, communicative self-efficiency, future navigator, marine higher educational institution.


Author(s):  
Iryna Usatova ◽  
Vadym Tkachenko ◽  
Artem Vedmediuk

In the article on the basis of scientific and pedagogical sources the ways of perfection of the system of professional education with the purpose of preparing the future specialist for the practical realization of the idea of health saving of the nation at all stages of educational activity are analyzed and solved. New approaches to the development of the content, forms and methods of professional training of specialists of the new formation, as well as introduction of the modern technologies in the educational process of higher educational institutions are studied. It is noted that the educational process should be transformed in the direction of individualization of educational interaction, learning, formation of creative thinking and increase of independent work of students. It is characterized that a specialist-innovator is the bearer of specific innovations, their creator, modifier, it has wide possibilities and has an unlimited field of activity, since in practice it is convinced of the efficiency of existing technologies and teaching methods and can correct them, carry out research work, develop new methods and technology. The focus of this activity is the innovative potential of a future specialist. The directions of introduction into the educational process of modern technologies are revealed, where the teacher becomes more and more the functions of a consultant, counselor, mentor, since in professional activity not only special subject knowledge is realized, but also modern knowledge in the field of pedagogy and psychology, acmeology, technology of education and upbringing. In the course of scientific research, the preconditions for creating a concept for forming the readiness of future specialists for the implementation of innovation as the basis for improving the educational process, the essence of which is the introduction of modern tools and methods into the traditional system of education, is outlined. the pedagogical conditions of effective use of health-saving technologies are formulated, essential characteristics and stages of training of future specialists in educational institutions are highlighted; substantiated the basic provisions, the observance of which provides the training of specialists of the new formation to the implementation of healthcare-saving technologies. It is emphasized that in the educational space of a higher educational institution it is necessary to create conditions that will promote the formation of the right attitude of health professionals to the health of the future as the main value of the person that will significantly stimulate their reflective activity and awareness of personal responsibility for the health of their pupils.


10.12737/6481 ◽  
2014 ◽  
Vol 8 (4) ◽  
pp. 100-105
Author(s):  
Антонина Недкова ◽  
Antonina Nedkova

The article presents an alternative model for updating curricula in the College of Tourism, in accordance with the requirements of the labor market. The main purpose of the model is to achieve a level of professional education necessary for and adequate to socio-economic needs of the society, the state educational requirements and European standards. The article characterizes a number of measures and procedures to improve the quality of training and qualifications for future tourism personnel in the service sector. For this purpose the author proposes permanent development and implementation of educational concepts in the following areas: updating curricula with practical application of cases of different academic disciplines; setting tasks that involve creativity when there is a decision-making process in unusual situations; development of students´ ability to work in a team; improving the quality of the theoretical training of students; a wider integration in the educational process of information and communication technologies; higher quality of teaching which include the use of interactive methods that provide the cognitive activity of students in the learning process; an active use of the material and technical basis in order to increase the effectiveness of training; use of the library fund, computers and Internet connections in order to improve the students´ activity during lessons. In line with the model updating educational programs is conducted annually and is associated with the need to achieve compatibility between the requirements of the labor market in the face of employers and the skill level of students graduating from educational institutions. Essential component of the model is obtaining professional qualifications for students through the use of practical experience, obtaining specific professional knowledge, practical skills and betterment of skills.


2021 ◽  
Vol 14 (33) ◽  
pp. e15616
Author(s):  
Sandugash Kairkhanovna Moldabekova ◽  
Aigul Zhumageldinovna Sakhariyeva ◽  
Kulzhanat Nurymzhanovna Bulatbayeva ◽  
Dlimbetova Gaini Karekeevna ◽  
Zhukenova Alma Karisovna

The article addresses the issue of development of Kazakh, Russian and English languages in Kazakhstan. For this purpose, the authors give a definition of the types of bilingualism and polylingualism. The paper focuses on the significance of modeling of the educational process, the use of effective methods and technologies, gradual formation of foreign language speech culture and communicative competence. The model of multilingual teachers’ training is presented as a combination of motivational-value, content and technological components. In accordance with this, experimental work was conducted in three Kazakh universities. The result of the experiment is a polylingual speech culture and communicative competence of the future teachers within the selected scope of educational material. Another achievement in the experiment is the professional readiness of undergraduates to develop an integrated educational process for the formation of foreign language communicative competence, an ability to apply the concepts of the learning in educational process and justify them in a discussion. In the course of the study, the authors came to a conclusion that future teachers should have an integrated competence: knowledge of a foreign language and linguodidactic skills to plan classes in a foreign language.


2020 ◽  
Vol 116 (5) ◽  
pp. 61-74
Author(s):  
Elena M. Boldyreva ◽  

The article examines the problems and methods of teaching russian spoken speech at a chinese university, taking into account the ethnocultural characteristics of the chinese audience and the specifics of the chinese student education system. A system of methods and approaches is justified, which contributes to the effective mastery of russian spoken speech. The article describes the features of the chinese audience, complicating the mastery of russian spoken speech in the RCT lesson. The principles and exercises proposed in the article contribute to the organization of such an educational process that will ensure the achievement of a high level of communicative competence of chinese students, the author considers certain didactic techniques that allow achieving a high level of formation of foreign-language communicative competence, neutralization of passion and psychological barrier («psychological counseling», debates, «brainstorming», «fun pictures», comic dialogues, thematic autostoritelling, «black box», «director himself», roleplaying games, «lexical physical education», etc.). The article notes that the main way to overcome this is to use means, methods and techniques in the process of training based on the pedagogical impact of humor, the use of which should become an integral component of the process of teaching chinese students of oral speech and be consistently implemented in all aspects of this process: in the speech behavior of the teacher, in the selection of didactic material, in the typology of the proposed tasks. The author justifies the concept of lessons in colloquial speech as an «encyclopedia of life» and the need to expand the outlook of students by providing them with new information from the field of «background knowledge», not only aimed at expanding the lexical base, but also containing interesting information about psychological and cultural phenomena.


Author(s):  
Olena Kolhan ◽  
Tetiana Kolgan ◽  
Ruslana Padalka

The article reveals the problems that appear in linguistics of the 21st century, in particular, in terminology in direction of forming foreign language competent specialists. The works focus on the issue of the modern state of Ukrainian terminology in the mining industry. In the study, it is analysed the original material, it is monitored the present thesauruses of the mining industry of different types as well as translated ones. The authors present in brief the short description of the basic achievement of Ukrainian terminography in the mining industry starting with the middle of the 19th century till the present.The scientists have clearly stated the dependence of the development of terminography in the field of Ukrainian mining on the lingual and extra-lingual factors. Particular attention is paid to the problem of the absence of mining dictionaries (both monolingual and multilingual) in modern linguistics, which undoubtedly negatively affects the process of formation of foreign language communicative competence of the specialists of the future mining industry. The relevance of the article isdue to the urgent need to provide students of institutions of higher education with new innovative technologies for the formation of foreign language communicative competence and the search for modern approaches during the educational process in the educational institutions of both mining and humanities profiles. After all, the 21st century requires specialists in any field of human activities (as well as the mining one) to expand opportunities for intercultural communication, to deepen their knowledge of achievements in a particular field (including the mining one) by means of language communication, etc. All this becomes possible only under the condition of the formation of the number of competences, in particular, communicative. Creating and developing the e-dictionarywill enable free communication between representatives of different countries for the purpose of taking on the experience gained during the professional activity, as well as in the field of the mining industry, and will be worth representing the achievements of the domestic industry at the world stage. The high level of foreign language proficiency of graduates of Ukrainian universities will contribute to affirming the positive educational and scientific image of our country.


Author(s):  
Iryna Skril ◽  
Nataliia Vasylyshyna ◽  
Tetiana Skyrda ◽  
Olena Moroz ◽  
Tatiana Voropayeva

The integration of Ukraine into the world community has caused a significant increase in interest in learning foreign languages as a means of information exchange. The modern conditions of development, expansion and deepening of international contacts require a high level of foreign language proficiency from a future specialist, especially in a foreign language of professional direction. High demands to the quality of education provision for the informatization of society. The high level of proficiency in a foreign language of a professional direction allows the future specialist to compete adequately not only in the domestic labor market but also abroad. It is promoted by the informatization of the educational process. It determined the relevance of the research problem. The study aims to establish the effectiveness of informatization of the foreign languages learning process of professional communication; to bring the feasibility of using social networks, cloud messengers, educational platforms in preparing future specialists for professional communication in a foreign language environment. The research methodology uses several methods. The main method in the study is the method of pedagogical experiment, also used the method of questioning, observation, to consider the theoretical material uses descriptive method, as well as methods of synthesis and analysis. The main hypothesis of the study is that the application of the educational potential of social networks, platforms, messengers, quizzes is an effective method of training a specialist with a high level of foreign language proficiency in the professional sphere. The result of the study is to determine the effectiveness of the use of the informatization process at the level of involvement of social networks, messengers to form a high level of foreign language proficiency as per profession. In the future, it is envisaged to study the application of informatization of the educational space during the teaching of a foreign language of professional communication.


Author(s):  
Alyona S. Babenko ◽  
Nataliya L. Margolina ◽  
Tat’yana N. Matytsina ◽  
Kirill Ye. Shiryayev

This article belongs to the field of methodological science that analyzes the interaction of school mathematics with the teaching of mathematical disciplines in higher educational institutions, in particular, to students of pedagogical directions. The article presents two extreme points of view on modern education. The first of them perceives education as a kind of value, completely ignoring the relevance of this or that educational program. The second focuses exclusively on the market conditions of the educational program, perceiving an educational institution as an enterprise in the service sector. The authors of the article criticize both extremes, considering the educational process as a phenomenon that combines the features of both value and market phenomena. Further, in the presented work, an attempt is made to answer the question, is knowledge of only the school curriculum of mathematics sufficient for high-quality professional activity in school as a teacher? The authors of the article unequivocally answer this question - no, not enough. A number of examples are given when the knowledge of university special mathematical disciplines not only contributes to a more perfect knowledge of the taught subject in the future teacher, but is also fundamentally necessary for the formation of specific skills and abilities of the future teacher of mathematics. As examples, such mathematical sections as complex numbers, the theory of limits, the construction of counterexamples, projective geometry, etc. The work also provides links to the professional standard of a pedagogue, adopted in 2019.


Author(s):  
Alona Kushnirenko

The main task of professional education today is not to master a set of knowledge, but to develop the creative thinking of future qualified workers, their skills and abilities in performing independent search, analysis and evaluation of information. Self-actualization, self-affirmation and realization of creative abilities are also of great importance. Developing creative abilities is a way to motivate students in their learning. We live in the age of the scientific and technological revolution, and our life in all its manifestations becomes more diverse and more difficult at the same time, it does not require outdated or usual actions, on the contrary, it demands the mobility of thinking, rapid orientation, and a creative approach for solving big and small tasks. Nowadays, taking into account the dynamic development of industry and services, the competitiveness of future qualified workers in the service sector depends not only on their acquisition of a high level of knowledge of the technological process and manufacturing tasks, but also on their ability to solve communication and compositional problems. The purpose of the article is to determine the essence and structure of creative abilities of the future qualified workers representing the service sector. On the basis of the theoretical analysis of psychological and pedagogical literature, we offer our own interpretation of the creative abilities demonstrated by the future qualified workers of the services sector; creative abilities are associated with person’s integrated, dynamic qualities and properties which manifest themselves in developing essentially new ideas, in creating something qualitatively new in the services sector. Disclosing the structure of the creative abilities demonstrated by the future qualified workers of the services sector, we defined the following basic concepts for our research like: “services sector”, “a qualified worker”, “interactive technologies”. Having processed the regulatory-legal documents of professional (vocational) education, we have identified the component structure of the creative abilities demonstrated by the future qualified workers of the services sphere by means of interactive technologies: the stimulating-motivating, intellectual-heuristic, personality-targeted and constructive components. Different scientists’ approaches to the defining of the concept “abilities” and “creative abilities”, as well as the essence and structure of the creative abilities demonstrated by the future qualified workers in the services sphere by means of interactive technologies are considered in this article. Keywords: abilities, creative abilities, creativity, sphere of services, a qualified worker.


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