Implementasi Teknologi Informasi Dan Balance Scorecard Mahasiswa Fakultas Ekonomi Dan Ilmu Sosial UIN Suska Riau (Survai Terhadap Mahasiswa Semester VI Prodi Manajemen S1)

Progress in the application of information technology ( IT ) made in various areas of the geographical distance was not important to them who had access to it.Anyone connected with IT can access information that is everywhere and communicate with anyone, using the internet. IT encourages fundamental changes in daily life, including in their learning. As one of supporting in a college, implementation information technology the students and teachers visit an industry to learn to PT.Indofood CBP Sukses Makmur,Tbk, Branch of Pekanbaru. to observe, understand and directly know the production process that use information technology. Balance Scoredcard ( BSC ) is management mechanism system to translate the vision and strategy organization into real action field and contributed in the improvement of the quality of graduates and performance college through four, the financial perspective , customers of business process and learning and. internal growth.

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ANALISA KUALITAS WEB EMPLOYEE SELF SERVICE (ESS) PADA PT. PLN UIPJBB MENGGUNAKAN METODE WEBQUAL 4.0 DAN IPA

JURNAL TEKNOLOGI DAN OPEN SOURCE ◽

10.36378/jtos.v3i2.786 ◽

2020 ◽

Vol 3 (2) ◽

pp. 230-244

Author(s):

Heru Susanto ◽

Suparni Suparni ◽

Lilyani Asri Utami

Keyword(s):

Information Quality ◽

Gap Analysis ◽

Three Dimensions ◽

User Perceptions ◽

Related Information ◽

Access Information ◽

Self Service ◽

And Performance ◽

Employee Self Service

PT PLN (Persero) West Java Development Main Unit (UIPJBB) has used an information system to make it easier for employees to access information and personnel activities such as attendance, leave, CV, information on the stages of requesting an Official Travel Letter (SPPD), and other related information. with staffing by using a web called Employee Self Service (ESS). The quality of ESS web services has never been measured based on user perceptions and levels of importance or expectations. This study intends to analyze the quality of the ESS web using WebQual 4.0 as a questionnaire consisting of three dimensions in the form of Usability, Information Quality, and Service Interaction dimensions, as well as using the IPA method to analyze the level of conformity, compliance (GAP), and quadrants. The results of the level of conformity obtained from 22 statements were still below 100%. The test result statistic shows Asymp.Sig. (2-tailed) worth 0,000 means that there is a gap between Importance and Performance on the ESS website of PT PLN (Persero) UIPJBB. The average of the overall level of conformity is obtained 93.53%, which means that the performance on the web ESS is still below Importance and users are still not satisfied. While the results of GAP analysis are -0.262 <0, then the quality of performance is still lacking and cannot meet the interests of users.

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Librarian Creativity to Improve Library Services and Librarian Performance

Record and Library Journal ◽

10.20473/rlj.v7i2.195 ◽

2021 ◽

Vol 7 (2) ◽

pp. 333-341

Author(s):

Pindyana Adiatama

Keyword(s):

Higher Education ◽

Information Technology ◽

Qualitative Method ◽

Formal Education ◽

Team Work ◽

Library Services ◽

And Performance ◽

College Library

Background of the study: The college library is the heart of higher education. In the era of information technology today the needs and desires of the settlers vary and change. Librarians are required to be creative and have competence when managing libraries and serving the users. Librarians must develop better performance by paying attention to the quality of service to users. Purpose: The research aims to determine creativity to improve the service and performance of the librarian. Method: This research uses qualitative method. Findings: The results of this research are the efforts of the librarian in increasing the creativity of the librarian's performance, which can be seen from the skills and abilities gained by the librarians through a formal education of the libraries D3, S1 and S2. In addition to increasing the knowledge and insight of librarians write scientific works. Librarians also participate in and hold training, workshops, socialization and book reviews. Conclusion: The organizational environment encourages creativity such as awards given to librarians that can be seen in the performance and aspects of librarian behavior used to calculate incentives. In addition, the support of the leadership and the good team work also affects the creativity of the librarians.

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Modernization of grinding machines of grain cleaning machines

MATEC Web of Conferences ◽

10.1051/matecconf/201822405009 ◽

2018 ◽

Vol 224 ◽

pp. 05009 ◽

Cited By ~ 1

Author(s):

Aleksey Dorokhov ◽

Victor Khamyev ◽

Kirill Lepeshkin

Keyword(s):

Mathematical Models ◽

Seed Treatment ◽

Experimental Studies ◽

Polymeric Materials ◽

New Type ◽

Grinding Machines ◽

And Performance ◽

Made In

As a result of the analysis of developed earlier mathematical models of the process of seeds purification on a two-tier lattice mill of polymeric materials the possibility of significant improvement in the quality of seed treatment and performance at the same quality at the expense of more rational technological schemes and modernization of the sieve camp’s were revealed. Constructive changes were made in the lattice mill with using a new type of polymer sieves. Result of this experimental studies confirm the identified possibility of intensification of the process of seed cleaning - completeness of waste allocation increased from 0,653 to 0.75, i.e. 15 %, performance for the same quality of cleaning have increased by 24%.

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Correlation Analysis of Quality, Ability and Performance of Information Technology Usage on Registration Section of RSI Siti Rahmah Padang, Indonesia

The Journal of Ocean, Mechanical and Aerospace -science and engineering- (JOMAse) ◽

10.36842/jomase.v64i3.223 ◽

2020 ◽

Vol 64 (3) ◽

pp. 105-110

Author(s):

Yanti Desnita Tasri ◽

Keyword(s):

Information Technology ◽

Information Systems ◽

Health Workers ◽

Survey Method ◽

Accurate Information ◽

Quality Of Information ◽

Work Effectiveness ◽

And Performance ◽

The Relationship

Patient care in the registration section of the hospital is a very important activity, because there is a recording of patient data that will be used by other health workers in providing further health care. The use of information technology in the registration section can increase work effectiveness and efficiency and produce accurate information. For this reason, it is necessary to analyze the factors that affect the benefits of using information technology in the registration section. This study aims to examine the relationship between the quality of information systems, the ability of officers and the performance of information users at RSI Siti Rahmah Padang, Indonesia. The research was conducted with survey method and data analysis using a quantitative approach. From the research results, it was found that the quality of information systems did not affect the benefits of using information technology. Meanwhile, the ability and performance of officers affect the benefits of using information technology. It is suggested that the scope of the use of information technology in the medical records section be increased. It is necessary to increase the ability of officers in the use of information technology by holding training or workshops.

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Penilaian Mutu Perguruan Tinggi Dengan Perspektif Balance Scorecard di IAIN Syaikh Abdurahman Siddik Bangka Belitung

SUSTAINABLE: Jurnal Kajian Mutu Pendidikan ◽

10.32923/kjmp.v2i2.990 ◽

2019 ◽

Vol 2 (2) ◽

pp. 228-244

Author(s):

Marheni Marheni

Keyword(s):

Business Process ◽

Management System ◽

Balance Scorecard ◽

Tertiary Institutions ◽

Financial Perspective ◽

Customer Perspective ◽

Process Perspective ◽

The University ◽

Internal Business Process

The purpose of this study is to assess the quality of tertiary institutions from four perspectives, namely financial perspective, customer perspective, internal business process perspective, learning and growth perspective for IAIN Sheikh Abdurahman Siddik Bangka Belitung. Based on the discussion and analysis of the data it can be concluded that 1) based on a financial perspective shows that the growth of assets and leverage shows that there is a tendency for growth; 2) Based on the measurement of the Growth and Learning perspective (Learning and Growth) explained that workers, lecturers and employees have felt the management system at the university is good; 3) Based on the measurement of the Internal Business (Internal Business Process), universities make efforts to improve the quality of students; 4) Based on the perspective of the customer (Customer) the results show that students feel the service provided is good. ABSTRAK Tujuan penelitian ini adalah menilai mutu perguruan tinggi dilihat dari empat perspektif yaitu perspektif keuangan, perspektif pelanggan, perspektif proses bisnis internal, perspektif pembelajaran dan pertumbuhan bagi IAIN Syaikh Abdurahman Siddik Bangka Belitung. Berdasarkan pembahasan dan analisis data disimpulkan bahwa 1) berdasarkan perspektif keuangan menunjukkan bahwa pertumbuhan aset dan leverage menunjukkan adanya perkembangan yang cenderung meningkat; 2) Berdasarkan pengukuran perspektif Pertumbuhan dan Pembelajaran (Learning and Growth) dijelaskan bahwa pekerja, dosen dan karyawan sudah merasakan sistem pengelolaan di universitas sudah baik; 3) Berdasarkan pengukuran Bisnis Internal (Internal Bussiness Process), perguruan tinggi melakukan upaya untuk meningkatkan mutu mahasiwa; 4) Berdasarkan perspektif Pelanggan (Customer) berupa hasilnya menunjukkan bahwa mahasiswa merasakan pelayanan yang diberikan baik.

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KAJIAN ANALISIS KINERJA USAHA MIKRO KECIL MENENGAH (UMKM) DENGAN MENGGUNAKAN METODE BALANCE SCORECARD

JURNAL LENTERA BISNIS ◽

10.34127/jrlab.v6i2.188 ◽

2018 ◽

Vol 6 (2) ◽

pp. 25

Author(s):

Edi Wahyu Wibowo

Keyword(s):

Business Strategy ◽

Process Time ◽

Balance Scorecard ◽

Management Tools ◽

Customer Complaints ◽

Financial Perspective ◽

Small Medium Enterprises ◽

Medium Enterprises ◽

Number Of Customers

ABSTRACT Micro Small Medium Enterprises (MSMEs) as an organization is required to have a good performance. Performance is becoming a world issue today. This happens as a consequence of the public demand for the need for excellent service or high quality service. Quality is inseparable from the standard, because performance is measured by standards. Through performance, it is expected to demonstrate its professional contribution significantly in improving the quality of service affecting general service to the organization in which it works, and the ultimate impact is on the quality of life and welfare of the community. In order for the performance of MSMEs is good then the measuring tool is needed to know how far the success rate performance of MSMEs itself. One tool to measure performance is to use a balance scorecard. Balance scorecard is a measure of company performance strategy integrated in 4 perspectives that is financial perspective, customer, internal process and learning and growth. Balance scorecard is a management system mechanism capable of translating organizational vision and strategy into real action in the field. Balance Scorecard is one of the management tools that has been proven to help many companies in implementing its business strategy. Balance Scorecard is expected to generate strategic decisions to improve the performance of MSMEs. Balance scorecard will measure in 4 perspectives, namely the financial perspective that is about Increased revenue and cost efficiency. In the customer perspective will be measured on increasing the number of customers and reduce the number of customer complaints. In an internal perspective the process will be analyzed on improving service process time and after-sales service efficiency. In the learning and growth perspective will be analyzed on improving employee skills and retaining employee retention. Keywords : Micro Small Medium Enterprises (MSMEs), Balance Scorecard, Performance

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A Proposed Theoretical Framework for Assessing Quality of E-Commerce Systems

Utilizing Information Technology Systems Across Disciplines ◽

10.4018/978-1-60566-616-7.ch010 ◽

2009 ◽

pp. 142-152

Author(s):

Sattam Alamro ◽

Asim El-Sheikh

Keyword(s):

Information Technology ◽

Electronic Commerce ◽

Theoretical Framework ◽

The Internet ◽

Global Business ◽

Reference Guide ◽

Electronic Access ◽

Digital Transactions ◽

And Performance

Companies and institutions in the light of globalization and competitiveness are seeking to improve their services, particularly electronic access to excellence. With the tremendous growth in the global digital transactions, the entry of electronic commerce strongly in global business dealings under acceleration, heated competition in the provision of electronic services, the companies are keen on achieving the principle of comprehensive quality and special electronic sites and services on the Internet. Thus, those sites become electronic firms, so it must give good impression about the company from the outset. The significance of the study is that it addresses one of the vital issues of our time, which is the current enormous revolution in information technology and communications, it provides a framework to the quality of sites and electronic services are comprehensive, objective and flexible to reach the ideal site. The proposed framework can be used to compare the quality of E-Commerce systems, or to improve the image and performance of a particular E-Commerce systems or to provide reference guide for designers of the sites where their determination to new sites. This chapter examined and analyzed previous research studies that interrelated with the quality of sites and electronic services, and then developed an inclusive theoretical framework. This framework consisted of new indicators that are clear, measurable, and flexible to the possibility of its application on all sites and services, regardless of the nature of the company or institution. Consequently, the proposed framework can be applied easily to evaluate the quality of any system.

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Obtaining Value and Performance by Managing Effectively the Customers’ Complaints

Valahian Journal of Economic Studies ◽

10.2478/vjes-2019-0003 ◽

2019 ◽

Vol 10 (1) ◽

pp. 29-38

Author(s):

Mircea Constantin Duica ◽

Nicoleta Valentina Florea ◽

Tiberiu Alexandru Dobrescu

Keyword(s):

Negative Feedback ◽

Objective Information ◽

And Performance ◽

Amount Of Knowledge ◽

Willingness To Recommend ◽

Made In ◽

The Way

Abstract Customers’ complaints represent an opportunity for any organization who wants to improve relationship with customers, to find out the problems existing into organization and the way to solve them, to improve the amount of knowledge and the desire, beliefs, and needs of customers. All those are made in order to increase value for organization and also for the customers. Having objective information, updated, clear and sincere, the organization may improve the quality of their products and services it offers. Thus, any complaints may be regarded as a gift not as a negative feedback from the customers, or as a two-way feedback based on trust and collaboration. A gift which will bring performance on long term based on win-win situations. In this article we will disseminate the literature in the field and also we will analyze the results of a research made on 150 respondents who analyzed 10 institutions, the willingness to recommend them to other customers and the problem existing into these institutions, making a plan to overcome them. The objective of this analysis is to understand the role of customers’ complaints in improving the quality of the products and services and of the value obtained both for customers and organizations.

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MANAJEMEN PENGETAHUAN UNTUK KESELAMATAN PASIEN

INDONESIAN JOURNAL OF CLINICAL PATHOLOGY AND MEDICAL LABORATORY ◽

10.24293/ijcpml.v20i3.474 ◽

2016 ◽

Vol 20 (3) ◽

pp. 253

Author(s):

Hartono Hartono ◽

Rika Subarniati ◽

Widodo J. Pudjirahardjo ◽

FM. Judajana

Keyword(s):

Knowledge Management ◽

Process Quality ◽

Control Group ◽

Work Process ◽

Team Meetings ◽

Significant Change ◽

Implementation Effect ◽

And Performance ◽

Made In

Many mistakes are often made in the laboratory such as: confusing results of specimen examination, wrong process of laboratory services and many problems appearing during services can result in patient’s error. The knowledge management can be a systematically way to capture and communicate knowledge to the laboratory technicians in order to minimize errors made in the laboratory. The purpose of this study is to prove that by implementation of patient’s safety using management strategy of knowledge about patient’s safety can increase the performance of laboratory personnel. The study is carried out pre-experimentally by using a pre-post design in a group without a control group comprising 55 respondents. Prior to giving implementation about knowledge of patient’s safety, the study subjects were tested by a pre-test about: the personnel’s potentials (mindset, attitude, awareness and knowledge), quality of work and performance of the personnel. Knowledge management was implemented in several stages, starting from dispersion of knowledge by making: modules, stages of setting up a team, distribution of knowledge by training and executing patient’s safety and acquainting knowledge by routine team meetings, recording, reporting and evaluation of patient’s safety. The increase of potentials, work process quality and personnel performance was post-tested to show a change and implementation effect of knowledge management about patient’s safety. The result showed a significant change in the personnel potentials post implication of knowledge management (p<0.001). A significant change was also shown in increase work quality (p<0.001). The influence of potential increase of work process quality showed a significant correlation (p=0.172, β=01.87). The increase of personnel potentials also influenced the improvement of their performance (p=0.002, β: 0.406). However, the increase of personnel work process quality significantly influenced the improvement of personnel performance (p<0.001, (β=0.581) Based on this study it can be concluded that knowledge management about patient’s safety can influence the increase of potentials and quality of personnel work process. The increase of quality on the personnel work process can significantly influence the improvement of personnel performance as well.

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Effects of Accreditation Program on Leadership, Organizational Culture, Activity and Performance of Hospital Management

International Journal of Engineering & Technology ◽

10.14419/ijet.v7i3.33.21020 ◽

2018 ◽

Vol 7 (3.33) ◽

pp. 233

Author(s):

Jung Sik Woo ◽

Young Hoon Kim ◽

Han Sung Kim ◽

Hyo Jung Kim

Keyword(s):

Organizational Culture ◽

Cost Reduction ◽

Hospital Management ◽

Management Activity ◽

Accreditation Program ◽

Financial Perspective ◽

Medical Institutions ◽

And Performance ◽

Culture Activity

This study aimed to look into changes in patient safety of medical institutions and improvements in the quality of medical services with the implementation of the accreditation program and investigate the influences and relationships of the leadership, organizational culture and hospital management activity in accredited medical institutions with their management performance perceived by workers at the accredited hospitals. To summarize the results of the study, there were significant impacts of the accreditation program on the increase in the efficiency of the hospitals and the promotion of the spirits of employees. But referring to the finding that it did not have any significant influence relationship with the increase in their income of medical treatment or cost reduction. Political alternatives from financial perspective should be prepared in order to attract spontaneous participation in the accreditation of the medical institutions in the future.

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