scholarly journals Exploring data-in-use: the value of data for Local Government

2021 ◽  
Vol 14 (1-2021) ◽  
pp. 1-20
Author(s):  
Lucille Tetley-Brown ◽  
Ewan Klein
Keyword(s):  
Early Stage ◽  
Data Use ◽  
Digital Transformation ◽  
Exploratory Research ◽  
Practical Application ◽  
Local Authorities ◽  
The Public ◽  
Working Practices ◽  
Data Ecosystem ◽  
The Impact

The power of data to support digital transformation within the context of e-Government is frequently underestimated. In this exploratory research, we develop a conceptual framework where the value of data stems from how it is used. We claim that the impact of digital transformation in the public sector presupposes an organisational culture that recognises and values data-in-use, by which is meant the practical application of data for a specific purpose, particularly by staff who deliver services. Through the lens of two ‘worldviews’ of data sharing, we present case studies of data use in two local authorities in Scotland. We claim that developing a culture where data is leveraged to derive insights for organisational activity requires combining working practices and technical infrastructure that centre on co-creating value with data. The presence of data intermediaries can support effective data-in-use to establish a healthy internal data ecosystem. Our research illustrates that local authorities within Scotland are still at an early stage of developing this culture.

The specificity of the digital transformation of the public sector

2021 ◽  
Vol 150 (3) ◽  
pp. 1-23
Author(s):  
Katarzyna Śledziewska ◽  
Renata Włoch
Keyword(s):  
Public Sector ◽  
Public Administration ◽  
Main Part ◽  
New Technology ◽  
Digital Technologies ◽  
Digital Transformation ◽  
The Internet ◽  
The Public ◽  
The Subject ◽  
The Impact

In this article we focus on identifying the specificity of digital transformation within the public sector. The aim of the article is to present the main mechanisms resulting from the introduction of digital innovations that have changed the functioning of the public sector. Starting from a discussion on the technological requirements of digital transformation, we briefly characterise the use of computers and the Internet in public administration, resulting in the development of e-services and administration. The main part of the article is devoted to discussing the specificity of the implementation of the new digital technologies in public administration, focusing mainly on artificial intelligence and blockchain technologies. Our thesis is that the impact of innovative digital technologies on the operation standards and structure of public administration should be analysed through the prism of interrelated mechanisms of datafication and platformisation, characteristic for the digital economy. The adopted methodology, which is based on an analysis of the subject literature and an analysis of new technology implementations in public administration in EU countries, indicates the pilot, random and non-transformational nature of these implementations, partly due to the lack of well-established methodologies to study and assess the maturity of digital transformation within the public sector.

scholarly journals The impact of blame culture on paramedic practice

2018 ◽  
Vol 7 (3) ◽  
pp. 214-227
Author(s):  
Andrew Kirk ◽  
Kevin Armstrong ◽  
Niina Nurkka ◽  
Annette Jinks
Keyword(s):  
Medical Profession ◽  
Clinical Care ◽  
Content Type ◽  
The Public ◽  
Inappropriate Use ◽  
Blame Culture ◽  
Working Practices ◽  
Use Of Social Media ◽  
The Impact ◽  
Insight Into

Purpose The purpose of this paper is to explore English and Finnish paramedic perceptions of the healthcare blame culture, its relationship to complaints, the use of defensive practice and if this impacts on paramedic practice and clinical care. Design/methodology/approach Participants were recruited from English and Finnish ambulance services that have similar organisational and professional scopes of practice. The aim was to gain insight into the similarities and differences between the countries regarding the existence of a blame culture in paramedic practice. Semi-structured focus groups and interviews involving 20 English and Finnish paramedics were undertaken. Qualitative perceptions concerning the reality of a blame culture in paramedic practice and its impact on professional roles were sought. Findings Three major themes that were identified in the thematic analysis included: blame culture and its influences; the impact of complaints against paramedics; and the use of defensive practice within their roles. These data themes were similar for both groups of participants. The majority of participants thought the healthcare blame culture to be widespread and believed that this was likely to directly influence paramedics’ working practices. Originality/value Whilst the impact of blame culture and complaints on the medical profession has previously been examined, this study makes an important contribution by exploring the factors that impact on paramedics’ lives and their practice, within two European countries. The inappropriate use of social media by some members of the public in both countries was a disturbing issue for many participants and was identified as an area for further research.

scholarly journals Local public innovation: an analysis of its perceived impacts on public performance

2020 ◽  
pp. 002085232096321
Author(s):  
Yoann Queyroi ◽  
David Carassus ◽  
Christophe Maurel ◽  
Christophe Favoreu ◽  
Pierre Marin
Keyword(s):  
Public Sector ◽  
Point Of View ◽  
Theoretical Point ◽  
Public Performance ◽  
Local Authorities ◽  
Internal Resources ◽  
The Public ◽  
And Performance ◽  
Public Organisations ◽  
The Impact

This article explores public innovations implemented by local authorities, which consider them as a key means of improving their performance in response to a restrictive context. The authors thus propose to grasp the impacts of these innovations in terms of perceived performance from a global and multidimensional point of view. Based on a quantitative study conducted among French local authorities, this research first presents the results obtained from a theoretical point of view, providing insight into the multiple impacts of implementing innovations within the public sector. Then, at the managerial level, the study identifies specific impacts for each type of public innovation, the aim being to structure the innovation portfolio of public organisations. Points for practitioners An increasing number of innovations are being introduced in the public sector. However, the impact of these innovations on public performance is often not assessed. That is why by focusing our research on French local authorities, we guide managers both in analysing this influence by distinguishing several types of innovation and performance, and in building a portfolio of innovations in line with the internal resources of their local authority, as well as the public service provided in response to the needs of the territory.

Municipal enterprises and their role in effective distribution of resources between different municipal services

2015 ◽  
Vol 9 (3) ◽  
pp. 111-120
Author(s):  
Владимир Морозов ◽  
Vladimir Morozov ◽  
Александра Панова ◽  
Alyeksandra Panova
Keyword(s):  
Decision Making ◽  
Municipal Services ◽  
Local Authorities ◽  
The Public ◽  
Municipal Authority ◽  
The People ◽  
Distribution Of Resources ◽  
The Impact ◽  
Better Than ◽  
Effective Distribution

This article examines the place of the municipal enterprises in the service of the local community in general, and in the rendering of municipal services in particular. The methods of services rendering by individual municipal authority or enterprise and the directly by local authorities are compared. These models vary considerably in efficiency and organizational support. These differences allow get answer to the question of the expediency of involving the municipal enterprises to the rendering of municipal services. The author defines the criteria, which allow assessing the place of municipal enterprises in considered sphere and getting answer to the question of the expediency of involving of municipal enterprises in the economy of the territory. The research also focuses on ways to improve efficiency, accountability and transparency of the management of municipal enterprises. A significant part of the impact and mechanism of direct responsibility to the people must be supported with the help of supervision of municipal services, otherwise there is a great temptation to start uncontrolled expansion and implement investments in new assets without appropriate investments in other municipal spheres. The activity of local authorities satisfies these criteria better than the performance of individual municipal enterprises. The financial independence of the last mentioned more contributes to attempts to build empires and unjustified costs. Municipal enterprises do not have unique advantages; their existence creates or contributes to the creation of problems in the sphere of decision-making, and also leads to unnecessary costs for the local authorities and population. Their abolishment would increase the efficiency, accountability and transparency of the public sector.

scholarly journals CHALLANGES FACING THE EMERGING ECONOMY DURING COVID-19 THE CASE OF JORDAN

2021 ◽  
Vol 6 (2) ◽  
pp. 21-29
Author(s):  
Basem Al-Lozi ◽  
Sheren Hamed
Keyword(s):  
Negative Impact ◽  
Positive Impact ◽  
World Health ◽  
Unique Contribution ◽  
Policy Recommendations ◽  
Exploratory Research ◽  
Policy Makers ◽  
The Public ◽  
Health Organization ◽  
The Impact

Purpose: The purpose of this study was to explore the challenges of the Jordanian economy during COVID-19. The Jordanian economy may have to face different scenarios in his macro-environment. Specifically, the study focused on the impact COVID-19 on the Jordanian economy. Methodology: An exploratory research method was used to build three scenarios. The sample randomly selected from Jordanians in the capital of Jordan Amman. The study divided the sample to three groups and asking them three questions related to the expectations of the impact of COVID-19 on the Jordanian economy for the coming years. Results: The study findings revealed that the majority of respondents (55.2%) are optimistic that the COVID-19 will finish and Jordan economy will be booming. Unique contribution to theory, practice and policy: Recommendations were provided for Jordanian policy makers to deal scenarios. For example Jordan government and policy makers has to be pragmatic, and work toward lowering level of expectations among Jordanian economy to avoid the negative impact of COVID-19 on the economy. Cooperation between the public sector and private sector in implementing the instructions of the World Health Organization and the Ministry of Health to decrease the number of cases to open more sectors which will have a positive impact on the Jordanian economy.

scholarly journals HOW OUTSOURCING CAN CONTRIBUTE TO THE EFFICIENCY AND EFFECTIVENESS IN THE PUBLIC SECTOR: SOME INDICATORS ABOUT PORTUGAL

2016 ◽  
Vol 11 (2) ◽  
pp. 93-106
Author(s):  
Maria da Conceição da Costa Marques
Keyword(s):  
Public Sector ◽  
Public Management ◽  
New Public Management ◽  
Early Stage ◽  
Control Mechanisms ◽  
Exploratory Research ◽  
Fixed Costs ◽  
Public Authorities ◽  
The Public ◽  
Acquisition Management

Outsourcing is a practice used by different companies to reduce costs by transferring working with outside suppliers rather than performing them internally. Cutting costs are presented as a key benefit in hiring an outsourcing service. Besides to the overall increase efficiency by more rational and efficient allocation of resources, the management of the contract with the external provider allows organizations to adopt more stringent cost control mechanisms, as all components of the relationship with the provider are formalized and systematically evaluated. It also allows the organization to transfer fixed costs to variable costs, reducing the costs related to the acquisition, management, maintenance and updating of equipment, supplies and infrastructure, as well as reduce costs with the management and supervision of teams assigned to non-core activities. The study presented here is an early stage of research to be developed on outsourcing in Portugal and its position in relation to public authorities in other countries. It aims to propose a theoretical model to explain the use of outsourcing in the public sector, as well as a set of variables that may improve understanding of the key determinants of the success of this research. Key words: exploratory research, new public management, public sector, outsourcing, qualitative research.

scholarly journals Developing a framework for business analysis of public eservice systems

2020 ◽  
Author(s):  
◽  
Shivani Naicker
Keyword(s):  
Service Delivery ◽  
Practice Guidelines ◽  
Motor Vehicle ◽  
Early Stage ◽  
Design Science ◽  
The Other ◽  
Analysis Framework ◽  
The Public ◽  
Business Analysis ◽  
The Impact

The emergence of the fourth industrial revolution (4IR) digital era is relentlessly morphing habits of social interaction and conducting business. Organizations within the multitude of sectors which constitute a nation’s economic engine are forced to respond to this evolution. Governments the world over are under constant pressure to improve the efficiency and overall effectiveness of the means by which services are delivered to citizens. Public eservice is an interactive internet based service provided by Government to their citizens. Some of these services include viewing and payment of utility bills, application for new services such as, water and electricity, renewal of motor vehicle licences, supplier registrations, submission of tenders, reporting of faults and viewing of buildings plans. As Government gears up to heed the call for growing service delivery demands against the backdrop of 4IR, there has been a marked accelerated effort in the implementation of several information and communication technology (ICT) based constituent service delivery systems. In crafting and optimizing such systems, business analysis is a crucial early stage. Literature portrays largely ineffective business analysis as a major contributing factor to the alarming high failure rate of modern day public eservices systems. Compounding the above is a lack of widely accepted practice guidelines and a scarcity of robust academic literature supporting business analysis in the public eservices domain. This dissertation is driven by the primary aim of the development of a business analysis framework specifically for public eservice projects. Following a critical analysis of literature, a set of components are distilled to form a theoretical framework of practice guidelines. The components derive from knowledge areas deemed critical for business analysis and present essential tasks, tools and techniques for Business Analysts plying their expertise in public eservices projects. The Design Science methodological approach further hones the framework after an iterative process of feedback and adjustment. A handful of Business Analysts are purposively selected for focus group participation and serve as change agents in the Design Science cycle. The Design Science cycle evolved the business analysis framework to an eventual seven components namely, Project Committee, Business Analysis Plan, Requirements Analysis, Business Collaboration, Requirements Changes, Solution and BA Review. The ADVIAN classification method provides an analytical tool for identifying the relationships between these components and the components that are vital for the effectiveness of the framework. The impact of change to one component on the other components is highlighted and this analysis confirms the robustness of the inclusion of components in the eventual framework. Further, the results of the ADVIAN analysis provides foresight into the impact of changes made to the framework when tailoring to a specific project. This will be of value to project teams wanting to utilize the framework across eservice projects. The use of ADVIAN shows the impacts of changes to the components of the framework when components are altered. It shows the impact of each component on the other. By understanding the current challenges faced by public eservices, it is hoped that the developed framework will offer a contribution to the gap in the business analysis domain with particular focus on the public eservice systems.

scholarly journals Rural Healthcare Enterprises in the Vortex of COVID-19: The Impact of Public Policies on the Internal and External Environment

2021 ◽  
Vol 11 (3) ◽  
pp. 82
Author(s):  
Nikolaos Apostolopoulos ◽  
Sotiris Apostolopoulos ◽  
Ilias Makris ◽  
Stavros Stavroyiannis
Keyword(s):  
Public Policies ◽  
Bank Lending ◽  
Business Owners ◽  
Second Phase ◽  
Rural Healthcare ◽  
Local Authorities ◽  
Protective Measures ◽  
The Public ◽  
The Impact ◽  
External Environments

The public policies implemented in order to contain the spread of COVID-19 in the community have created issues both in the internal and the external environments of the Greek rural healthcare enterprises. This study aimed to investigate the full extent of the issues (internal and external) caused by the public policies. Regarding the external factors, we examined the state, the local authorities, the financial institutions, the social stakeholders and the citizens. Regarding the internal factors, we focused on turnover, liquidity, working conditions, internal changes related to patient care and the implementation of protective measures. A qualitative research was conducted among twelve rural healthcare business owners in the form of semi-structured interviews. The research was conducted in the fall of 2020 during the second phase of COVID-19. The research showed that these enterprises were severely impacted by the government’s public policies. Local authorities were not involved due to lack of competence. The business owners were unwilling to support their enterprises via bank lending. During the first phase of COVID-19, citizens postponed nonessential medical examinations, causing a reduction in these enterprises’ turnover. As a result, in the following periods, these enterprises faced liquidity problems. However, they developed social objectives and implemented protective measures for their employees and patients. The present study contributes to the mapping of the factors affecting the internal and external environments of rural healthcare enterprises along with the public policies developed in times of prolonged crisis. These kinds of data are crucial to the business world and government officials voting on social policies. One cannot rule out the possibility of a new financial or health crisis; the findings of this study can prove to be a useful tool in the process of decision making.

scholarly journals Instytucja mediacji jako „żywy przepis”, a nie „martwy zapis” – jak wypracować dogodną płaszczyznę pomiędzy teorią i praktyką?

2018 ◽  
pp. 191-201
Author(s):  
Ewelina Knapczyk
Keyword(s):  
Higher Education ◽  
European Union ◽  
General Construction ◽  
The European Union ◽  
Practical Application ◽  
Local Authorities ◽  
The Subject ◽  
Governmental Institutions ◽  
The Cost ◽  
The Impact

The subject of this paper is the institution of mediation, with a special emphasis on the formulation of postulates addressed to the Polish legislative, governmental institutions, local authorities, corporation of advocates, non-governmental organisations, and establishments of higher education. The Author outlines the general construction of mediation and the mechanisms of its functioning, the impact of the European Union on its Member States in the context of that institution, and touches upon the practical application of mediation in Poland, concluding that once the postulates enumerated in the paper have been addressed and realized, this will grossly reduce the piling number of unresolved disputes, and consequently will minimize the cost arising from the ever- -growing numbers of litigation and legal dispute.

Computer Impacts on Saudi Arabian Public Bureaucracy

1988 ◽  
Vol 9 (4) ◽  
pp. 511-528 ◽  
Author(s):  
Hamid S. Atiyyah
Keyword(s):  
Decision Making ◽  
Computer Usage ◽  
Exploratory Research ◽  
The Public ◽  
Societal Culture ◽  
Downward Shift ◽  
Public Bureaucracy ◽  
Unit Work ◽  
Job Content ◽  
The Impact

This paper reports the findings of exploratory research on the impact of computers on management and organization in the public sector of a developing country using a sample of 42 work sub-units. Results show that computerization improved information received by management, who used this information in accordance with needs reflecting sub-unit work technology. Hypothesized effects on the number of positions and job content were not supported, but an association was found between computerization and a downward shift in the locus of decision-making. Results were interpreted to suggest the possible moderating effect of computer usage and societal culture.

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