scholarly journals DETERMINANT OF COFFE SHOP SERVICE QUALITY IN THE NEW NORMAL ERA, EMPIRICAL EVIDENCE FROM DENPASAR CITY

2021 ◽  
Vol 8 (2) ◽  
pp. 127
Author(s):  
Putu Saroyini Piartrini
Keyword(s):  
Government Regulation ◽  
Capacity Utilization ◽  
Physical Aspect ◽  
Coffee Shop ◽  
Study Objective ◽  
Cash Payment ◽  
Service Behavior ◽  
Preliminary Study ◽  
Explained Variance

ABSTRAKPertambahan jumlah coffee shop di kota Denpasar dan  keluhan terkait pelayanan coffee shoP di Kota Denpasar menjadi alasan penelitian ini dilakukan. Perbedaan tujuan mengunjungi coffee shop, melahirkan harapan yang berbeda. Memahami kemampuan pelayanan coffee shop   dalam memenuhi harapan pengunjung merupakan tujuan penelitian ini. Pendekatan kualitas diterapkan untuk mengeksplorasi faktor-faktor mendasar persepsi kualitas pelayanan coffe shop di Kota Denpasar.  Seratus pengunjung dilibatkan sebagai responden untuk mengukur kualitas pelayanan coffe shop. Hasil analisis Faktor menunjukkan bahwa Lingkungan pisik menyumbangkan variasi terhadap variasi kualitas  yang terbesar, disusul oleh  reliabilitas, kepastian, daya tanggap dan empati. Temuan penelitian ini merekomendasikan investor agar meletakkan perbaikan aspek pisik dalam prioritas utama, pemilihan lokasi yang strategis, kemudahan pembayaran, dan perhatian dan keramahan karyawan perlu ditingkatkan melalui pelatihan kompetensi untuk membangun sikap kerja yang sesuai. Kata Kunci: kualitas, lingkungan pisik pelayanan, keandalan, daya tanggap, kepastian , empati. ABSTRACTIncreasing number of coffee shop    s operating during the Pandemy   in Denpasar City is the main reason of the present study. There  is number coffee shop    s available, while on the other hand Government regulation limited operating hours and capacity utilization which insist them to manage product and service delivery properly  to their prospective custumer. Preliminary study uncovered  that  some areas dont meet customer expectancy such as waiter service behavior and appearance. The present study objective is exploring the fundamental factors that construct the  quality of coffe shop in Denpasar area based on data accumulated from 100 coffe shop visitos. The result confirmed  that  dimensions of tangibility, reliability , responsiveness; assurance and empathy significantly explained variance of coffee shop     quality. The Implication of the research finding is that  investor  have to put physical aspect improvement  on the first priority to build positive consumer quality perception, chose strategic location, employ non cash payment method, and keep on improving cleanliness as well as  train the employees to internalize hospitality attitude properly. Keywords: physical evidence, reliability, responsiveness, assurance, and empathy.

Client characteristics and satisfaction with the quality of primary health-care services in Calabar, Nigeria

2020 ◽  
Vol 3 ◽  
pp. 1-8
Author(s):  
H. C. Okeke ◽  
P. Bassey ◽  
O. A. Oduwole ◽  
A. Adindu
Keyword(s):  
Health Care ◽  
Primary Health Care ◽  
Health Care Providers ◽  
Client Satisfaction ◽  
Demographic Characteristics ◽  
Care Providers ◽  
Client Characteristics ◽  
Study Objective ◽  
Primary Health

Different mix of clients visit primary health care (PHC) facilities, and the quality of services is critical even in rural communities. The study objective was to determine the relationship between socio-demographic characteristics and client satisfaction with the quality of PHC services in Calabar Municipality, Cross River State, Nigeria. Specifically to describe aspects of the health facilities that affect client satisfaction; determine the health-care providers’ attitude that influences client satisfaction; and determine the socio-demographic characteristics that influence client satisfaction with PHC services. A cross-sectional survey was adopted. Ten PHCs and 500 clients utilizing services in PHC centers in Calabar Municipality were randomly selected. Clients overall satisfaction with PHC services was high (80.8%). Divorced clients were less (75.0%) satisfied than the singles and the married counterparts (81%), respectively. Clients that were more literate as well as those with higher income were less satisfied, 68.0% and 50.0%, respectively, compared to the less educated and lower-income clients, 92.0% and 85.0% respectively. These differences in satisfaction were statistically significant (P = 0.001). Hence, it was shown that client characteristics such as income and literacy level show a significant negative relationship with the clients satisfaction with the quality of PHC services in Calabar Municipality.

A Study of Medical Board Peer Reviews in Nevada

2010 ◽  
Vol 96 (1) ◽  
pp. 20-29
Author(s):  
Jerry C. Calvanese
Keyword(s):  
Peer Review ◽  
Board Members ◽  
Study Objective ◽  
Clark County ◽  
Peer Reviews ◽  
Medical Examiners ◽  
Washoe County ◽  
Total Average Cost ◽  
Total Average

ABSTRACT Study Objective: The purpose of this study was to obtain data on various characteristics of peer reviews. These reviews were performed for the Nevada State Board of Medical Examiners (NSBME) to assess physician licensees' negligence and/or incompetence. It was hoped that this data could help identify and define certain characteristics of peer reviews. Methods: This study examined two years of data collected on peer reviews. The complaints were initially screened by a medical reviewer and/or a committee composed of Board members to assess the need for a peer review. Data was then collected from the peer reviews performed. The data included costs, specialty of the peer reviewer, location of the peer reviewer, and timeliness of the peer reviews. Results: During the two-year study, 102 peer reviews were evaluated. Sixty-nine percent of the peer-reviewed complaints originated from civil malpractice cases and 15% originated from complaints made by patients. Eighty percent of the complaint physicians were located in Clark County and 12% were located in Washoe County. Sixty-one percent of the physicians who performed the peer reviews were located in Washoe County and 24% were located in Clark County. Twelve percent of the complaint physicians were in practice in the state for 5 years or less, 40% from 6 to 10 years, 20% from 11 to 15 years, 16% from 16 to 20 years, and 13% were in practice 21 years or more. Forty-seven percent of the complaint physicians had three or less total complaints filed with the Board, 10% had four to six complaints, 17% had 7 to 10 complaints, and 26% had 11 or more complaints. The overall quality of peer reviews was judged to be good or excellent in 96% of the reviews. A finding of malpractice was found in 42% of the reviews ordered by the medical reviewer and in 15% ordered by the Investigative Committees. There was a finding of malpractice in 38% of the overall total of peer reviews. The total average cost of a peer review was $791. In 47% of the peer reviews requested, materials were sent from the Board to the peer reviewer within 60 days of the original request and 33% took more than 120 days for the request to be sent. In 48% of the reviews, the total time for the peer review to be performed by the peer reviewer was less than 60 days. Twenty seven percent of the peer reviews took more than 120 days to be returned. Conclusion: Further data is needed to draw meaningful conclusions from certain peer review characteristics reported in this study. However, useful data was obtained regarding timeliness in sending out peer review materials, total times for the peer reviews, and costs.

scholarly journals Impact of a Smart-Ring-Based Feedback System on the Quality of Chest Compressions in Adult Cardiac Arrest: A Randomized Preliminary Study

2021 ◽  
Vol 18 (10) ◽  
pp. 5408
Author(s):  
Chiwon Ahn ◽  
Seungjae Lee ◽  
Jongshill Lee ◽  
Jaehoon Oh ◽  
Yeongtak Song ◽  
...  
Keyword(s):  
Primary Outcome ◽  
Feedback System ◽  
Controlled Study ◽  
Feedback Group ◽  
Compression Depth ◽  
System Usability Scale ◽  
The Mean ◽  
Preliminary Study ◽  
The Ideal

This study aimed to assess the effectiveness of a novel chest compression (CC) smart-ring-based feedback system in a manikin simulation. In this randomized, crossover, controlled study, we evaluated the effect of smart-ring CC feedback on cardiopulmonary resuscitation (CPR). The learnability and usability of the tool were evaluated with the System Usability Scale (SUS). Participants were divided into two groups and each performed CCs with and without feedback 2 weeks apart, using different orders. The primary outcome was compression depth; the proportion of accurate-depth (5–6 cm) CCs, CC rate, and the proportion of complete CCs (≤1 cm of residual leaning) were assessed additionally. The feedback group and the non-feedback group showed significant differences in compression depth (52.1 (46.3–54.8) vs. 47.1 (40.5–49.9) mm, p = 0.021). The proportion of accurate-depth CCs was significantly higher in the interventional than in the control condition (88.7 (30.0–99.1) vs. 22.6 (0.0–58.5%), p = 0.033). The mean SUS score was 83.9 ± 8.7 points. The acceptability ranges were ‘acceptable’, and the adjective rating was ‘excellent’. CCs with smart-ring feedback could help achieve the ideal range of depth during CPR. The smart-ring may be a valuable source of CPR feedback.

scholarly journals Quality of Life, Depression, Anxiety Symptoms and Mood State of Wheelchair Athletes and Non-athletes: A Preliminary Study

2019 ◽  
Vol 10 ◽  
Author(s):  
Rodrigo Luiz Vancini ◽  
Andressa Amato Gomes ◽  
Hudson de Paula-Oliveira ◽  
Claudio de Lira ◽  
Weverton Rufo-Tavares ◽  
...  
Keyword(s):  
Quality Of Life ◽  
Mood State ◽  
Anxiety Symptoms ◽  
Wheelchair Athletes ◽  
Preliminary Study

Psychiatric Morbidity among Women in Urban and Rural New Zealand: Psycho-social Correlates

1990 ◽  
Vol 156 (1) ◽  
pp. 84-91 ◽  
Author(s):  
Sarah E. Romans-Clarkson ◽  
Valerie A. Walton ◽  
G. Peter Herbison ◽  
Paul E. Mullen
Keyword(s):  
New Zealand ◽  
Low Socioeconomic Status ◽  
Psychiatric Morbidity ◽  
Low Socioeconomic ◽  
Care Facilities ◽  
Urban Rural ◽  
Rural Sample ◽  
Explained Variance ◽  
Child Care Facilities

A random community survey into psychiatric disorder among women in urban and rural New Zealand found urban women to be more often at age extremes, not married, better educated, in more paid employment, and to have better household and child-care facilities. There were no overall urban–rural differences in the GHQ-28 score, total PSE score or PSE case rates. A multiple regression found the same three factors accounted for most of the explained variance in both the urban and the rural total PSE scores: these were the quality of social networks, difficulties with alcohol, and the past experience of childhood sexual abuse. Low socioeconomic status, poor physical health, and adult experiences of sexual and physical abuse were also associated with increased psychiatric morbidity in both samples. Other individual sociodemographic items were correlated with psychiatric morbidity for the urban or rural sample only.

Determinants of Quality of Life during the COVID-19 pandemic: An analysis of a large sample of Brazilian Health Professionals

2021 ◽  
Author(s):  
Jonas Jardim de Paula ◽  
Danielle de Souza Costa ◽  
Antônio Geraldo Silva ◽  
Débora Marques de Miranda ◽  
Leandro Malloy-Diniz
Keyword(s):  
Quality Of Life ◽  
Mental Health ◽  
Risk Factors ◽  
Health Care ◽  
Social Relations ◽  
Health Professionals ◽  
World Health ◽  
Large Sample ◽  
Explained Variance

Quality of Life (QoL) is a multidimensional estimate of biopsychosocial health and wellbeing.1 The COVID-19 pandemic led to an abrupt change in our lifestyle, demanding resilience and coping mechanisms2. Health care providers are in the frontline of COVID-19 patients’ diagnosis, treatment, and rehabilitation, and there is a well-documented impact of this context on their physical and mental health2. This might impact their wellbeing and reduce their quality of life. In this research letter, we investigated which factors are associated with QoL in Brazilian healthcare professionals. We aim to investigate both protective and risk factors for the four main aspects of QoL: physical, psychological, social relations, and environment. We assessed 97.771 Brazilian adults, most (92.3%) health professionals of different professions from all the five-country regions. All included individuals agreed in a written consent to participate. Participants showed an average of 35.45 years old (±9.49) and were predominantly female (80%). They answered an online questionnaire about sociodemographic aspects, measures of mental health, and quality of life in the first semester of 2020. A detailed description of the sample and procedures can be found elsewhere3. All participants answered the WHOQoL-BREF, a standardized tool for QoL assessment developed by the World Health Organization. Stepwise linear regression analysis was used to assess the role of sociodemographic factors, previously diagnosed mental disorders, COVID-19 related symptoms as well a series of specific questions regarding participants worries and perceptions about the pandemic, including the protective behaviors' adoption (social distancing, usage of masks and sanitizer, among others). A full list of variables (64 in total) is available on the SAMBE webpage (http://abpbrasil.org.br/pcabp/). Since we have a large sample size our statistical power is about 99% (alpha=0.01) to detect small effect sizes. To simplify our results and allow a more direct application to real-life settings we only included significant predictors which showed at least 1% of adjusted explained variance in the stepwise models. The stepwise regression model was summarized in the figure below. All regression models were significant (p<0.001) as well all the predictors reported in the Figure. Total explained variance was 26% for Physical QoL, 27% for Psychological, 13% for Social Relations, and 19% for Environmental. A history of previous depression, presence of Headache, and the perception of worsening in home relationships were risk factors for lower QoL in all four domains. Our results suggest a multidimensional pattern of determinants of QoL in health care professionals in the early days of the pandemic. Interesting features emerged as predictors of QoL such as changes in home relationships, worsening in work productivity, and mental health. Expected and new predictors may shed light on which factors should be considered in interventions aiming at the development of mitigation of impact QoL in these populations.

Confidence in the future as an economic development factor

2021 ◽  
pp. 54-62
Author(s):  
V. E. Dementyev ◽  
Keyword(s):  
Interest Rates ◽  
Capacity Utilization ◽  
Well Being ◽  
Development Factor ◽  
Urgent Task ◽  
The Future ◽  
Business Confidence ◽  
Existing Structure ◽  
Economic Well Being

The level of confidence in the future is considered as one of the important characteristics of the quality of life. Social and economic well-being depends on what expectations prevail in a society. It is shown that the reduction of interest rates on loans is not a sufficient condition for overcoming investment pessimism. It is indicated that with low capacity utilization, cheap loans can lead to stagnation of industries, contributing to the preservation of the existing structure of used capacities. The quality of coordination of economic activity is considered as one of the factors of business confidence in the future. It is noted that the competitiveness of existing industries has a great impact on the formation of new industries in the economy. It is emphasized that the transition to the system of interactive strategic planning remains an urgent task for our country.

PENGARUH KUALITAS PRODUK KOPI TERHADAP KEPUTUSAN PEMBELI DI POINT COFFEE PEDURENAN

2021 ◽  
Vol 15 (01) ◽  
pp. 22-28
Author(s):  
Dwi Lolla Octavyan ◽  
Sofiani Sofiani
Keyword(s):  
Product Quality ◽  
Sampling Method ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Quality Service ◽  
Purchasing Decisions ◽  
Coffee Shop ◽  
Specialty Coffee ◽  
Dominant Influence

Indonesia as one of the largest coffee producing countries in the world has an important role in global trade, namely the specialty coffee trade. Specialty coffee is one of the leading commodities for coffee producing countries like Indonesia because of the taste of the coffee. The quality of the product itself has an understanding that the product offered by the seller has more selling value that must be owned by competitors' products, therefore the company is trying to focus on the quality of the product and compare it with the products offered by competing companies. This research is associative research using a quantitative approach. With the aim to analyze the effect of Coffee Beverage Product Quality on Buyer's Decisions at Point Coffee Pedurenan, South Jakarta, as well as find out which factors have a dominant influence on Buyer's Decisions at the Coffee Shop. The sample in this study amounted to 100 respondents who had visited Point Coffee by using the Probability Sampling method with the Simple Random Sampling technique. The data was collected using questtionnaires and distribute it directly to buyers at Point Coffee. The suggestion from this research is that the owner of Point Coffee can maintain the hygiene that has been applied by the workers, Increase again the Quality, Quantity, Variation, and Innovation of coffee beverage products in terms of flavor, to meet the buyer's decision. And Point Coffee is more innovative so that buyers don't get bored easily if they come again at Point Coffee. Keywords: Product Quality, Service Quality, Purchasing Decisions

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