scholarly journals PENGARUH PROMOSI, KUALITAS PELAYANAN DAN PENGETAHUAN TERHADAP MINAT MASYARAKAT BERINVESTASI LOGAM MULIA DI PEGADAIAN SYARIAH LANGSA BARAT.

2019 ◽  
Vol 3 (1) ◽  
Author(s):  
Guspia Ningsih Guspia Ningsih ◽  
Muhammad Dayyan ◽  
Nurjanah Nurjanah
Keyword(s):  
Service Quality ◽  
Precious Metal ◽  
Sampling Method ◽  
Hypothesis Test ◽  
Validity And Reliability ◽  
Significance Level ◽  
The People ◽  
Dependent Variables ◽  
Quota Sampling ◽  
Positive Effect

The purpose of this research that to knowing the promotion effect, service quality and knowledge of people willingness in precious metal investation at Unit Pegadaian Syariah, West Langsa and to knowing percial effect and simultance of people willingness in precious metal investation. This research using quantitative analysis to collect the data, utilized 85 respondents as research samples, this samples of research took by doing nonprobability sampling with quota sampling method, which is the sample taking by using the element of population technic based on researcher consideration and the number of samples had been determined. In collecting data was using questioner technic about 16 questions which rate from 1-5 Likert scale and examined the expedience by utilized the validity and reliability. The data have been collected by examined classic assumption including normality, linearity, multicollinearity, heteroscedasticity and autocorrelation test, after that analyzed by using double regression analyses and hypothesis test of T test (parcial) F test (simultance) and determinant (R²). according to the hypothesis test in significance level there are 5% parcial showed that (1) there is positive effect and significance promotion of people to invest precious metal at Unit Pegadaian Syariah, West Langsa (2) there is positive effect and significance service quality in people willingness to invest the precious metal at Unit Pegadaian Syariah, West Langsa (3) there is positive effect and significance knowledge of people interest to invest the precious metal at Unit Pegadaian Syariah, West Langsa. Then in simultance promotion have the positive effect of service quality and knowledge. Moreover, have significance willingness of the people to invest precious metal at Unit Pegadaian Syariah, West Langsa. In the other hand the coefficient of determinant (R²) result about 0,655, it means contribute of the independent variables (promotion, service quality, and knowledge) influence dependent variables (willingness of precious metal investation) about 65,5% but 34,5% influence by other variables.

scholarly journals SIKAP TERHADAP KAMPANYE 100% CINTA INDONESIA, ETNOSENTRISME KONSUMEN, DAN KESEDIAAN MEMBELI PRODUK LOKAL INDONESIA

2018 ◽  
Vol 4 (3) ◽  
pp. 269-275
Author(s):  
Zulia Khairani ◽  
Muhammad Rasyid Abdillah
Keyword(s):  
Quantitative Analysis ◽  
Sampling Method ◽  
Hypothesis Test ◽  
Coefficient Of Determination ◽  
Consumer Attitude ◽  
Validity And Reliability ◽  
Consumer Ethnocentrism ◽  
Willingness To Buy ◽  
Local Product ◽  
Positive Effect

This study aims to analyze attitudes on the campaign of 100% love Indonesia, ethnosentrime level of consumers and willingness to buy local products Indonesia. Furthermore, we want to examine the influence of attitude on 100% of Indonesia love campaign and consumer ethnocentrism on willingness to buy local product of Indonesia. Smpel in this research is 100 people, taken by purposive sampling method and then analyzed to data obtained by using quantitative analysis. Quantitative analysis includes: test of validity and reliability, test of classical assumption, multiple regression analysis, hypothesis test through t test, and coefficient of determination analysis (R2). Qualitative analysis is the interpretation of the data obtained in the research and the results of data processing that has been implemented by giving explanations and explanations. The result of the research found that partially consumer ethnocentrism only had positive effect on willingness to buy local product, while together, consumer attitude and consumer ethnocentrism have positive and significant effect to the willingness to buy Indonesian local product. Keywords: Consumer Attitudes, "Buy Local" Campaign, Consumer Etnocentrism, Local Product Buying Williness

scholarly journals PENGARUH KUALITAS PELAYANAN PETUGAS TERHADAP KEPUASAN PENGUNJUNG DI OBJEK WISATA SEJARAH BENTENG MARLBOROUGH DI KOTA BENGKULU

2016 ◽  
Vol 4 (1) ◽  
Author(s):  
Handika Fikri Pratama
Keyword(s):  
Service Quality ◽  
Significant Influence ◽  
Quantitative Method ◽  
Hypothesis Test ◽  
Quality Service ◽  
Validity And Reliability ◽  
Independent Variables ◽  
Dependent Variables ◽  
Independent Variable ◽  
Dominant Influence

Handika  Fikri  Pratama;  This  research  is  intended  to  know  the  influence  of  service  quality (Reliability, Responsiveness, Assurance, Empathy and Tangibles) either partially or simultaneously to the satisfaction of customers and to know the more dominant influence from quality service. This research used quantitative method. There were 100 samples collected using accidental sampling. Collected using questioner and documentation. Instrument test is done by validity and reliability test. Multiple linear regression and classical assumption test used as analysis test. Hypothesis test is done by F test and t test.Result of this research shows take value  of value Reliability, Responsiveness, Assurance, Empathy and Tangibles variable have significant influence to dependent variable (Y) simultaneously. Tangibles don’t have significant influence to variable (Y) Partially. Reliability, Responsiveness, Assurance and Empathy variable have significant influence to dependent variable (Y). The value of determination coefficient (R Square) 97,6% it means that the independent variable may describe the dependent variables, while the remaining 2,4% is explained by the other independent variables which are not included in the this research.Keywords : Service Quality, Customer’s Satisfactions.

scholarly journals Pengaruh Kualitas Produk dan Kualitas Pelayanan Terhadap Kepuasan Konsumen di Kedai Kaizar Lahat

2012 ◽  
Vol 13 (2) ◽  
pp. 85-94
Author(s):  
Hayani Hayani ◽  
Keyword(s):  
Regression Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Product Quality ◽  
Validity And Reliability ◽  
Significance Level ◽  
Analysis Technique ◽  
Associative Design ◽  
Positive Effect

This study aims to determine: (1) the effect of product quality on customer satisfaction of Kedai Kaizar Lahat (2) the quality of service on customer satisfaction of Kedai Kaizar Lahat, and (3) the effect of product quality and service quality on customer satisfaction of Kedai Kaizar Lahat. This research is a survey research with an associative design. The population in this study were all consumers of Kedai Kaizar Lahat. The sample of this research is most consumers of Kedai Kaizar Lahat in Kab. Lahat, amounting to 60 people. Data collection using a questionnaire that has been tested for validity and reliability. The data analysis technique used in this study is multiple regression analysis. The results of the study with a significance level of 5% found that (1) product quality has a positive effect on customer satisfaction, (2) service quality has a positive effect on customer satisfaction and (3) product quality and service quality have a positive and significant effect on customer satisfaction.

scholarly journals Efektifitas Penarikan Retribusi Parkir Pasar Ditinjau Dari Kualitas Pelayanan

REVITALISASI ◽  
2020 ◽  
Vol 8 (1) ◽  
pp. 38
Author(s):  
Benny Andriawan
Keyword(s):  
Service Quality ◽  
Sampling Technique ◽  
Coefficient Of Determination ◽  
Validity And Reliability ◽  
Traditional Markets ◽  
The People ◽  
Dependent Variables ◽  
Main Components ◽  
The City

One of the main components of Regional Original Revenue is regional retribution. Thus in order to improve the ability of Regional Original Revenue, one of them can be achieved by increasing regional revenues from the regional retribution sector. The service quality received by market users as retribution payers will affect the achievement of market retribution targets. The thesis purpose was to analyze the effect of the service quality of Industry and Trade Departement on the effectiveness of withdrawing market parking retribution in Blitar City.   The research design was intended to test the research hypothesis and to interpret the causal relationship between independent variables and dependent variables, namely the variable service quality of the market service (X) and the effectiveness of withdrawing market parking retribution (Y). The population was the people who use parking on the market of Blitar City which amounts to an average of 880 people every day. The sample size was 90 respondents with Proportionate Stratifeid Sampling technique. The research instrument used a questionnaire and has been tested for validity and reliability testing. To test or measure the effect of exogenous variables on the endogenous variable used rimple regression analysis. The results showed that there was an effect of the service quality of Industry and Trade Departement affected the effectiveness of withdrawing the parking market retribution in the city of Blitar. The t value was 20,859 that higher than t-table value amount 1,980. The coefficient of determination between the service quality variable of the Trade and Industry Departement (X) with the variable effectiveness of the withdrawal of the market parking retribution (Y) is (0.912)2 = 0.832. This figure indicates that there was 83,2% changes to variable Y explained or determined by variable X. Based on the results, it is expected that the Trade and Industry Departement had improve the quality and quantity of market facilities and infrastructure and parking, so that traders can run their business maximally and consumers are comfortable to shop in traditional markets.

scholarly journals THE EFFECT OF ACCOUNTABILITY, TRANSPARENCY, AND SERVICE QUALITY TOWARD LOYALTY OF ZAKAT PAYERS

2020 ◽  
Vol 1 (2) ◽  
pp. 51-67
Author(s):  
Izhar Allessandria Mardini ◽  
Bambang Agus Pramuka ◽  
Negina Kencono Putri
Keyword(s):  
Regression Analysis ◽  
Service Quality ◽  
Sampling Method ◽  
Sampling Technique ◽  
Primary Data ◽  
State Revenue ◽  
The People ◽  
Analysis Technique ◽  
Convenience Sampling ◽  
Positive Effect

Zakat can become a significant source of state revenue. This can be realized if the people of Islam in Indonesia obedient in paying the zakat. Besides, the zakat institution in charge of managing the zakat must be honest, transparent and accountable in managing the zakat so that can increase the confidence of zakat payers (muzakki). But in reality, until this time there are still found a lack of potential for the payment of zakat in Indonesia. There are several factors that lead to loyalty of zakat payers that will increase zakat collection, such as accountability, transparency, and service quality applied by zakat management organization.This study aims to examine the effect of accountability, transparency, and service quality toward loyalty of zakat payers. This research is a quantitative study with primary data from questionnaires distributed to zakat payers of zakat management organization in Purwokerto. Sampling technique uses a convenience sampling method. There are 100 respondents that fulfilled questionnaires. Data analysis technique used is multiple regression analysis. The results of this study indicate that accountability, transparency, and service quality have a significant and positive effect toward loyalty of zakat payers.

scholarly journals PENGARUH CITRA MEREK DAN KUALITAS PELAYANAN TERHADAP LOYALITAS PELANGGAN MELALUI VARIABEL KEPUASAN PELANGGAN

2020 ◽  
Vol 3 (2) ◽  
Author(s):  
Januar Habibi Mahsyar
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
Brand Image ◽  
Hypothesis Test ◽  
Significance Level ◽  
Delivery Services ◽  
Image Variables ◽  
Postal Mail ◽  
Positive Effect

Abstract�PT Pos Indonesia (Persero) as a State-Owned Enterprise (BUMN) which carries out the mission of postal mail and postal parcel courier services in Indonesia with premium products, Special Express Post is a delivery service with a maximum travel time of 4 days that reaches the recipient quickly, precise, safe and reach all parts of Indonesia. One strategy to foster customer satisfaction that leads to customer loyalty is the formation of a brand image and the best possible service quality in the minds of postal customers.The research method used in this research is descriptive verification with a quantitative approach, to determine the significant relationship between the variables of brand image, service quality to customer satisfaction and customer loyalty. The population in this study were customers of the Kuningan Post Office, users of special express mail delivery services, amounting to 1,769. Techniques and data sources were obtained from literature studies and questionnaires to 298 respondents who were designated as samples with a significance level of 5%.The results of the hypothesis test indicate that the variables of brand image and service quality partially have a positive and significant effect on customer satisfaction. Customer satisfaction variables partially have a positive and significant effect on customer loyalty. Brand image variables partially have a positive and significant effect on customer loyalty. Service quality variable partially does not have a significant effect on customer loyalty. Simultaneously, brand image and service quality have a positive effect on customer satisfaction and loyalty.�Keywords: Brand Image; Service Quality, Customer Satisfaction, Customer Loyalty.

Pengaruh Program E-Samsat terhadap Kepatuhan Wajib Pajak Kendaraan Bermotor Dengan Kepuasan Kualitas Pelayanan Sebagai Variabel Intervening (Studi Kasus Samsat Daerah Istimewa Yogyakarta)

2020 ◽  
Vol 15 (2) ◽  
Author(s):  
Dewi Kusuma Wardani
Keyword(s):  
Data Analysis ◽  
Service Quality ◽  
Path Analysis ◽  
Sampling Method ◽  
Motor Vehicle ◽  
Primary Data ◽  
Significant Positive Effect ◽  
Analysis Techniques ◽  
Positive Effect ◽  
Special Region

The purpose of this research is to know, the influence of e-samsat program to the satisfaction of service quality, the influence of the satisfaction of service quality to the compliance of motor vehicle taxpayer, the influence of e-samsat program to the compliance of the motor vehicle taxpayers, and to know the effect of e-samsat program on compulsory compliance motor vehicle tax through satisfaction of service quality as intervening variable in Special Region of Yogyakarta. We use primary data. The sample of research is 75 taxpayers but the sample that can be processed only 74.The sampling method used is purposive sampling. Data analysis techniques used path analysis, t test, F test, and R2 test. Based on result of research by using path analysis that, e-samsat program have a significant positive effect to service quality satisfaction, service quality satisfaction has a significant positive effect to vehicle taxpayer compliance, e-samsat program has a significant positive effect on vehicle taxpayer compliance and program e-samsat has a significant positive effect on the compliance of motor vehicle taxpayers through the satisfaction of service quality.Keywords: e-samsat program, service quality satisfaction, and taxpayer compliance

PENGARUH KUALITAS PELAYANAN, KUALITAS PRODUK DAN KEPERCAYAAN TERHADAP LOYALITAS PELANGGAN AROMANIA PARFUMERY DI KOTA BENGKULU

2021 ◽  
Vol 4 (1) ◽  
Author(s):  
Sri Ekowati ◽  
Selamat Riyadi
Keyword(s):  
Service Quality ◽  
Product Quality ◽  
Customer Loyalty ◽  
Hypothesis Test ◽  
Linear Regression Analysis ◽  
Sampling Technique ◽  
Multiple Linear Regression Analysis ◽  
Quality Product ◽  
Using Data ◽  
Positive Effect

ABSTRACTThis study aims to determine the effect of service quality, product quality and  trust on customer loyalty aromania parfumery Bengkulu. This type of research is a survey research with a quantitative approach, the object of this research is the consumers in Aromania parfumery, which is precisely located on Jl. Kapuas Raya, Lingkar Barat, Kec. Gading Cempaka, Bengkulu City. with the sampling method, namely non-propability technique, namely insidential sampling technique. The number of respondents in this study were 105 people. The data collection method used a questionnaire. By using data analysis techniques using Multiple Linear Regression Analysis Test, and Hypothesis Test, namely test t and test f. The results of this study can be concluded that the variable service quality Aromania parfumery has a positive effect on customer loyalty, product quality has a positive effect on customer loyalty, and trust has a positive effect on customer loyalty.Keywords: Service Quality, Product Quality, Customer Trust and Loyalty.

scholarly journals Study The Effects Of Corporate Image, Service Quality And Price Perceptions On Customer Satisfaction And Purchase Loyalty (A Survey On Pertamina In South Sulawesi Province)

2020 ◽  
Vol 5 (2) ◽  
Author(s):  
Paulus Johan Lolo
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Structural Equation ◽  
Sampling Method ◽  
Equation Model ◽  
Corporate Image ◽  
Price Perception ◽  
South Sulawesi ◽  
Quota Sampling ◽  
Price Perceptions

This study seeks to analyze the influence of corporate image, quality services and price perceptions of Pertamina product customer satisfaction, analyze the influence of corporate image, service quality and price perceptions on purchase loyalty, analyze customer satisfaction on purchase loyalty, and analyze the influence of corporate image, service quality and price perception through customer satisfaction on purchase loyalty. The study was conducted at the Pertamina Office in South Sulawesi Province with a population of 5,540 people and a sample of 277 respondents based on a 5% Quota sampling method. Data were analyzed using the Structural Equation Model using AMOS 18. The results found that corporate image, service quality and price perception had a positive and significant effect on customer satisfaction. Corporate image, service quality and price perception have a positive and significant effect on purchase loyalty. Customer satisfaction has a positive and significant effect on purchase loyalty. Feelings of pleasure using the product as an actualization of the attitude of customer loyalty, corporate image and service quality through customer satisfaction has a positive and significant effect on purchase loyalty, while price perception through customer satisfaction has a positive and insignificant effect on purchase loyalty. 

scholarly journals PERAN MEDIASI KEPUASAN PELANGGAN PADA PENGARUH E-SERVICE QUALITY, PERSEPSI HARGA, DAN PROMOSI PENJUALAN TERHADAP LOYALITAS PELANGGAN

2020 ◽  
Vol 10 (2) ◽  
pp. 249
Author(s):  
Risa Septiani ◽  
Nurhadi Nurhadi
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
Sampling Technique ◽  
Sales Promotion ◽  
Survey Method ◽  
Validity And Reliability ◽  
Online Questionnaire ◽  
Price Perception ◽  
Positive Effect

This study aim was to determine the effect of e-service quality, price perception, and sales promotion on customer loyalty through customer satisfaction on Gojek customers in Yogyakarta. This research is a quantitative study with survey method. The population in this study were Gojek customers in Yogyakarta. The sampling technique used was purposive sampling, with a total sample of 235 respondents. The technique of collecting data used an online questionnaire that has been tested for validity and reliability. The data analysis technique used to test the hypothesis was bootstrapping method using macro PROCESS by Andrew F. Hayes. The results of this study show that there is a positive effect of e-service quality on the satisfaction of Gojek Yogyakarta customers, there is a positive effect of price perception on the satisfaction of Gojek Yogyakarta customers, there is a positive effect of sales promotion on the satisfaction of Gojek Yogyakarta customers, there is a positive effect of customer satisfaction on the loyalty of Gojek Yogyakarta customers, there is a positive effect of e-service quality on the loyalty of Gojek Yogyakarta customers, there is a positive effect of price perception on the loyalty of Gojek Yogyakarta customers, there is a positive effect of sales promotion on the loyalty of Gojek Yogyakarta customers, and there is the effect of e service quality, price perception, and sales promotion on customer loyalty through Gojek Yogyakarta customer satisfaction, as evidenced by the e-service quality variable mediation coefficient of 0,0442; the mediation coefficient of price perception variable is 0,0404; and the mediation coefficient of sales promotion variable is 0.0676.

Sign in / Sign up

Export Citation Format

Share Document