scholarly journals STUDY OF CUSTOMER SATISFACTION AT CANTEEN OF SAHID UNIVERSITY – JAKARTA

ICCD ◽  
2019 ◽  
Vol 2 (1) ◽  
pp. 627-631
Author(s):  
Intan Nurul Azni ◽  
Giyatmi Giyatmi ◽  
Julfi Restu Amelia
Keyword(s):  
High School ◽  
Educational Background ◽  
Academic Community ◽  
Level Of Satisfaction ◽  
Food And Beverage ◽  
Employee Union ◽  
Quality Of Products ◽  
Service Data ◽  
Number Of Customers

The canteen of Sahid University - Jakarta is a canteen which is located at Prof. Dr. Soepomo, SH No. 84, Tebet South Jakarta. The counters were sheltered by the Employee Union of Sahid University - Jakarta. The canteen of Sahid University - Jakarta is able to accommodate 15 counters for catering business. Currently the food and beverage products sold in the canteen are still in conventional method so that consumers are limited to the academic community of Sahid University - Jakarta and the community around the campus. This study aimed to assess the services offered by the canteen. This study also to determine the level of satisfaction of canteen customers on the canteen services, and to identify the problems encountered on the services. Most of customer of this canteen are 16-25 years old (84%) and half number of visitors are senior high school educational background (50%). More than half number of visitors come to Sahid University - Jakarta ocassionally (58%). At the quality of products data, more than half number of customers feel satisfied with the taste, price, and portion of foods and drinks are sold at canteen while more than half number of customers don’t feel satisfied with the hygiene, variation, and product display. At the quality of service data, more than half number of customers don’t feel satisfied with the affordability, convenience, supporting facilities, sanitation, accessibility and waiter’s tidiness of canteen. But more than half customers feel satisfied with waiter’s politeness, safety feeling, speed of service, accuracy, and seller’s the responsiveness of canteen of Sahid University - Jakarta.

scholarly journals ANALISIS KEPUASAN PELANGGAN RESTORAN BUKIT RANDUDI BANDAR LAMPUNG

2020 ◽  
Vol 12 (1) ◽  
pp. 20-28
Author(s):  
Helmita ◽  
Koriyangga
Keyword(s):  
Customer Satisfaction ◽  
Product Quality ◽  
Consumer Satisfaction ◽  
Positive Influence ◽  
Level Of Satisfaction ◽  
Food And Beverage ◽  
Quality Of Products ◽  
Buy Back ◽  
Positive Effect

Product and service quality is a determinant of the level of satisfaction obtained by the customer after making a purchase and the use of the product to buy back or not. Bukit Randu Restaurant also serves dishes and drinks with a variety of menus. Customers are the parties who play an important role in assessing the quality of products and food and beverage services.The results of data analysis were obtained; product quality variable, service affect the consumer satisfaction of Bukit Randu Bandar Lampung Resto by 83.34%.Product quality and service partially have a positive effect on customer satisfaction. The quality of products and services together has a positive influence on customer satisfaction in Bukit Randu Bandar Lampung restaurant.

scholarly journals La satisfacción de los usuarios de actividades dirigidas de los Centros deportivos municipales de Barcelona

2018 ◽  
pp. 27-34
Author(s):  
P. Aparicio Chueca ◽  
A. Elasri Ejjaberi ◽  
X. M. Triadó Ivern
Keyword(s):  
High School ◽  
Factor Analysis ◽  
Regression Analysis ◽  
Three Dimensions ◽  
School Level ◽  
High School Level ◽  
Level Of Satisfaction ◽  
Las Mujeres ◽  
Service Data

El objetivo de este trabajo es el de identificar y analizar los factores que subyacen en el nivel de satisfacción de los usuarios de centros deportivos municipales que realizan actividades dirigidas y compararlo con aquellos usuarios que no hacen uso de este servicio. Los datos fueron recogidos de una encuesta entre los clientes de centros deportivos municipales, de los que 536 sujetos  manifestaron realizar actividades dirigidas en el centro. Las mujeres y los usuarios con un nivel de estudios secundarios son los que más utilizan estos servicios. Un análisis factorial aplicado revela tres dimensiones que contribuyen a la satisfacción, en ambos casos, pero la composición de cada uno de ellos es diferente. Finalmente, del análisis de regresión múltiple se desprende que un gerente debe prestar atención, en primer lugar, a la calidad de las instalaciones y la comunicación ya que fueron el mejor predictor de la satisfacción. The aim of this work is to identify and analyze the factors that underlie the level of satisfaction of users of municipal sports centers that conduct directed activities and compare it with those users who do not use this service. Data were collected in a survey among users of municipal sports centers, of which 536 subjects stated that they carried out directed activities at the center. Women and users with a high school level are the ones who use these services the most. An applied factor analysis reveals three dimensions that contribute to satisfaction, in both cases, but the composition of each of them is different. Finally, the multiple regression analysis shows that a manager must pay attention, first of all, to the quality of the facilities and communication since they were the best predictor of satisfaction.

scholarly journals Pengaruh Persepsi Label Halal Terhadap Preferensi Konsumen pada Restoran Pizza Hut dan KFC di Yogyakarta

2019 ◽  
Vol 4 (1) ◽  
pp. 1
Author(s):  
Telsy Fratama Dewi Samad
Keyword(s):  
Correlation Analysis ◽  
Random Sampling ◽  
Sampling Method ◽  
Consumer Preferences ◽  
Simple Random Sampling ◽  
Educational Background ◽  
Quality Of Products ◽  
Result Analysis ◽  
Pizza Hut

Halal label has an important role to make consumers recognize easily the quality of products, especially to Muslim consumers. It has enhanced the image of products’s cleaness, purity, and no harm. The non-Muslims are also give positif feedback about halal label. This study aims to determine the consumers’ perseption of halal label, the effect perception of halal label on consumers purchasing preference at the Pizza Hut and KFC Restaurant. Determine whether there are differences in consumers' perception of halal label based on gender, religion, educational background, and income. Determine whether there are differences of influence on halal label perception based on gender, religion, education background and income to consumer preferences. This research is quantitative with 200 sample respondents Pizza Hut and KFC, simple random sampling method. The data collection using a likert scale questionaire. Data were analized using Correlation Analysis, Different T-test & F-test (Anova), and Analisis Multivariat Analysis Varians (Manova). The result found that overall average level of respondents's perception of halal label positif and has significant effect on the preferences. Then the result of analysis differences perseption found that there are significant differences between the consumers’ perseption of halal label based on gender, religion, educational background, while based income level, did not occur significantly different. The result analysis in effect, discover that there were significant differences influent perception of halal label on the characteristics of the consumers purchasing preferences: gender, religion, educational background, and income.

scholarly journals Upaya Kepala Sekolah dalam Mengembangkan Kompetensi Guru untuk Meningkatkan Mutu Pendidikan pada SMA Negeri di Kota Banda Aceh

2018 ◽  
Vol 1 (2) ◽  
pp. 182
Author(s):  
Amiruddin Amiruddin
Keyword(s):  
High School ◽  
Clinical Supervision ◽  
Professional Competence ◽  
Teaching Experience ◽  
Educational Background ◽  
Senior High School ◽  
Quality Of Education ◽  
Teacher Competence ◽  
Banda Aceh

Improving the quality of education is the responsibility of all stake holders, especially teachers during the process of learning in the classroom. Therefore, there is a need for teacher competence development that is influenced by various factors such as the principal's efforts. Based on this, the author wants to conduct a research entitled efforts of the principal school in developing teacher competence to improve the quality of education in the Public Senior High School in Banda Aceh which aims to determine the factors that can affect, the constraints faced and the efforts of principals in developing teachers’competency to improve the quality of education at SMA Negeri Kota Banda Aceh. Population and sample in this study were all principals of Public Senior High School in Banda Aceh as many as 16 headmaster are taken as sample (total sample). This is a descriptive research method with qualitative approach. data were collected through observation, interviews, and documentaries. Data was analyzed using simple statistics that is by tabulating the data in the table, calculating frequency and percentage then drawing conclusion. The results showed that the factors that affect teachers’ competence and the quality of education is the effort of the principal, training attended by teachers; learning facilities; teaching experience, health condition and educational background. Constraints faced against pedagogical and professional competence. The principal's efforts to develop highly effective and efficient teacher competencies can be done through MGMP empowerment, academic and clinical supervision and workshops or training with peers in schools. Students’ learning achievement can be increased by giving extra class in the afternoon, enrichment, remedial, and regular try out.

scholarly journals PERBEDAAN LATAR BELAKANG PENDIDIKAN DAN MASA KERJA GURU BIMBINGAN DAN KONSELING TERHADAP PELAKSANAAN LAYANAN BIMBINGAN DAN KONSELING FORMAT KLASIKAL

2017 ◽  
Vol 1 (1) ◽  
pp. 21
Author(s):  
Vivi Isari ◽  
Z. Mawardi Efendi ◽  
Neviyarni Neviyarni
Keyword(s):  
Educational Background ◽  
Average Score ◽  
Counseling Services ◽  
Guidance And Counseling ◽  
Counseling Service ◽  
Guidance Counseling ◽  
Analysis Technique ◽  
Significant Difference ◽  
Service Data

This study is concerned with the presence of BK teachers who have no educational background in guidance and counseling. They are appointed by the principal because they are deemed to be and come from educational and non-educational graduates with little teaching hours. This certainly has an impact on the quality of the implementation of guidance and counseling services in schools. This study aims: (1) to reveal and describe the implementation of guidance and counseling services by BK teachers; (2) differences in the implementation of guidance and counseling services classical format reviewed from the background SI BK and Non BK; (3) differences in the implementation of classical guidance counseling and counseling services in terms of working period of <16 years and ≥ 16 years; (4) the interaction of education background and working period of BK teacher in providing guidance and counseling service of classical format.This research uses quantitative method with comparative descriptive approach. The subjects of the study were all BK teachers with BK and Non BK BK Sijunjung who numbered 32 people. The instruments used are Likert model scale with 0.965 realib and 0.507 validity (implementation of classical counseling guidance and counseling service). Data were analyzed by using variance analysis technique (ANOVA).The result of data analysis shows: 1) the implementation of guidance and counseling service of the classical format given by the teacher of education background S1 and Non BK with working period <16 years and ≥ 16 years are in high category, and the average score of implementation of guidance and counseling service of classical format same category. 2) there is no significant difference in the background of BK and Non BK S1 education. 3) there is no significant difference in the implementation of classical counseling guidance and counseling services in terms of working period of <16 years and ≥ 16 years. 4) there is no significant interaction between the education background score and the working period of the BK teacher towards the implementation of classical counseling guidance and counseling services.

scholarly journals A comparison of the nutritional quality of products offered by the top packaged food and beverage companies in Canada

2020 ◽  
Vol 20 (1) ◽  
Author(s):  
Laura Vergeer ◽  
Lana Vanderlee ◽  
Mavra Ahmed ◽  
Beatriz Franco-Arellano ◽  
Christine Mulligan ◽  
...  
Keyword(s):  
Nutritional Quality ◽  
Food And Beverage ◽  
Quality Of Products ◽  
Packaged Food

scholarly journals The prevalence and audience reach of food and beverage advertising on Chilean television according to marketing tactics and nutritional quality of products

2018 ◽  
Vol 22 (06) ◽  
pp. 1113-1124 ◽  
Author(s):  
Teresa Correa ◽  
Marcela Reyes ◽  
Lindsey P Smith Taillie ◽  
Francesca R Dillman Carpentier
Keyword(s):  
Nutritional Quality ◽  
Marketing Strategies ◽  
Food Marketing ◽  
Obesity Prevalence ◽  
Marketing Tactics ◽  
Food And Beverage ◽  
Quality Of Products ◽  
Advertising Exposure ◽  
Random Composite

AbstractObjectiveIn the light of Chile’s comprehensive new restriction on unhealthy food marketing, we analyse food advertising on Chilean television prior to the first and final phases of implementation of the restriction.DesignContent analysis of marketing strategies of 6976 advertisements, based on products’ nutritional quality. Statistical analysis of total and child audience reached using television ratings data.SettingAdvertising from television aired between 06.00 and 00.00 hours during two random composite weeks across April–May 2016 from the four broadcast and four cable channels with the largest youth audiences.ResultsFood ads represented 16 % of all advertising; 34 % of food ads featured a product high in energy, saturated fats, sugars and/or salt (HEFSS), as defined by the initial regulation. HEFSS ads were seen by more children and contained more child-directed marketing strategies than ads without HEFSS foods. If HEFSS advertising was restricted only in programmes where 20 % are children aged 4–12 years, 31 % of children’s and 8 % of the general audience’s HEFSS advertising exposure would be reduced. The newest 06.00–22.00 hours restriction captures 80 % of all audience exposure.ConclusionsHEFSS advertising was seen by a large proportion of children before Chile’s regulation. Chile’s first implementation based on audience composition should reduce a third of this exposure and its second restriction across the television day should eliminate most of the exposure. The current study is a crucial first step in evaluating how Chile’s regulation efforts will impact children’s diets and obesity prevalence.

scholarly journals PENGARUH KUALITAS PRODUK TERHADAP JUMLAH NASABAH PT. BPR EKA BUMI ARTHA LAMPUNG

2017 ◽  
Vol 1 (1) ◽  
Author(s):  
Yudiana Sari ◽  
Keyword(s):  
Product Quality ◽  
Positive Influence ◽  
Coefficient Of Determination ◽  
Service Reliability ◽  
Quality Performance ◽  
Average Value ◽  
Research Interviews ◽  
Quality Of Products ◽  
Number Of Customers

Abstract The object of this research is PT. BPR Eka Bumi Artha Lampung. One concern in the field of economic and social organization of society embodied in the form of the establishment of the Bank, so that at the start of operations of PT. BPR Eka Bumi Artha Lampung more social character. The problem under study is to determine the quality of products on the number of customers of PT. BPR Eka Bumi Artha Lampung because the number of customers of PT. BPR Eka Bumi Artha Lampung declining. The method used is the literature research, interviews and questionnaires related to product quality and its effect on the number of customers of PT. BPR Eka Bumi Artha Lampung. The results showed that the calculation of product moment correlation and coefficient of determination (KD), it can be concluded that the seven dimensions of perception of product quality (performance, survive in the hearts of customers, service, reliability, product characteristics, compliance with specifications, results) overall influence positively to the number of customers of PT. BPR Eka Bumi Artha Lampung with a value of 32.49%. Hypothesis tests were carried out, can be concluded that the quality of the product has a positive influence on the decision to become customers of PT. BPR Eka Bumi Artha Lampung. This is evident from the results of hypothesis testing to see that t = 6.6 t greater than t table for n = 92, at the 95% confidence level that is equal to 1.658. Based on a qualitative analysis of questionnaires submitted, it can be concluded that the decision to become customers of PT. BPR Eka Bumi Artha Lampung to the product formed from the seven dimensions of quality overall is considered good with an average value of 352.64. Keywords: Quality, Product, Customer, Product Moment Correlation, Coefficient of Determination

scholarly journals EDUKASI GIZI SEIMBANG DAN AKTIVITAS FISIK DALAM UPAYA PENCEGAHAN OBESITAS REMAJA

2020 ◽  
Vol 4 (1) ◽  
pp. 55
Author(s):  
Nazhif Gifari ◽  
Rachmanida Nuzrina ◽  
Putri Ronitawati ◽  
Laras Sitoayu ◽  
Mury Kuswari
Keyword(s):  
Physical Activity ◽  
High School ◽  
High School Students ◽  
Academic Community ◽  
Theory And Practice ◽  
School Students ◽  
Community Activities ◽  
Balanced Diet ◽  
Diet And Physical Activity

Abstrak: Masalah obesitas pada remaja akan berdampak pada risiko Penyakit Tidak Menular (PTM) saat dewasa. Kegiatan ini bertujuan untuk meningkatan pengetahuan gizi seimbang dan aktivitas fisik bagi remaja di DKI Jakarta. Masalah gizi lebih pada remaja dapat diatasi dengan menerapkan gizi seimbang dan membiasakan melakukan aktivitas fisik setiap hari. Sebanyak 50 siswa obesitas dari kelas X dan XI siswa dengan status gizi obesitas. Kegiatan ini dengan dilakukan dengan beberapa tahap kegiatan, pmeberian teori dan aplikasi materi gizi seimbang dan juga pemberian teori serta praktek melalui gerakan sederhana untuk melakukan aktivitas fisik. Semua peserta sangat antusiasme untuk mengikuti tiap materi serta gerakan-gerakan aktivitas fisik sehingga diharapkan dapat dilakukan setiap hari, tidak hanya di sekolah namun di rumah juga dapat melakukan. Hasil kegiatan pengabdian masyarakat ini diharapkan dapat meingkatkan kualitas kesehatan remaja serta dapat diimplementasi dalam bentuk program berkelanjutan oleh para civitas akademik di Sekolah.Abstract: The obesity problems in adolescents will have an impact on the risk of non-communicable diseases (NCD) as adults. This objective of this activity to increase knowledge of a balanced diet and physical activity for teenagers in DKI Jakarta. The obesity problem in adolescents can preventive by implementing a balanced diet and getting into physical activity every day. The subjects were 50 obese high school students (X and XI high school). This activity is carried out with several stages of activity, providing theories and application of a balanced nutritious diet and also providing theory and practice through a simple exercise to carry out physical activities. All participants were very enthusiastic to follow each material and physical activity so that it was expected to be done not only at school but at home. The results of these community activities are expected to improve the quality of adolescent health and can be implemented in the form of programs by the academic community at the School

Manajemen Stratejik Pemanfaatan Teknologi Informasi dan Komunikasi untuk Peningkatan Mutu Pembelajaran SMK Ciledug Al Musaddadiyah dan SMKN 1 Garut

2020 ◽  
Vol 3 (2) ◽  
pp. 109-119
Author(s):  
Partono Partono
Keyword(s):  
High School ◽  
Strategic Management ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
General Description ◽  
Vocational High School ◽  
Information And Communication ◽  
School Learning

So far, in implementing school strategies, they tend not to utilize Information and Communication Technology (ICT), despite the availability of ICT resources available. Stages of strategic management are needed to generate the vision, mission, objectives, policy, program, budget, and procedures as well as control and evaluation process as an effort to utilize ICT to improve school quality. Based on the interpretation and the results of the study, it is concluded that schools have organized stages in strategic management that enable schools to have a quality profile. The impact of effective utilization of ICTs for schools is the achievement of effective school management, as per the National Education Standards, which is characterized by effective planning, implementation, control, and evaluation of school ICTs.The purpose of this study is to get a general description, describe, and reveal the Strategic Management of Information and Communication Technology Utilization to Improve the Quality of School Learning in Ciledug Al Musaddadiyah Vocational High School and Garut 1 Vocational High School, both on environmental analysis, strategic formulation, implementation and strategic evaluation. The research method used in this research is the case study method, because the problems studied occur in the place and situation of Ciledug Al Musaddadiyah Vocational School and Vocational High School 1 Garut. The use of case study models in this study is based on the consideration that to provide an overview of the strategic management activities of the use of ICTs carried out at vocational high schools with the ultimate goal of being able to improve the quality of school learning. Based on observations in the field of SMK 1 Garut and SMK Al Musaddadiyah Ciledug Garut is one of the public schools and private schools that have these advantages.

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