scholarly journals Analisis Kualitas Layanan dan Kepuasan Pengunjung Perpustakaan Kampus A Universitas Nahdlatul Ulama Surabaya (Unusa)

2016 ◽  
Vol 1 (2) ◽  
pp. 87-100
Author(s):  
Denis Fidita Karya
Keyword(s):  
Research Methodology ◽  
Quality Of Services ◽  
Research Results ◽  
Library Research ◽  
Nahdlatul Ulama

This research conducted a survey respondents visitors to 100 library campus aUnusa. The purpose of this research is to assess the level of the quality of services andsatisfaction visitors library campus a Unusa, so that it can be known how big level thequality of services and satisfaction visitors library. Research methodology it uses researchquantitative so that can be described clearly of the level of the quality of services andsatisfaction visitors library campus a Unusa. This research uses the importance performanceanalysis (ipa) used to know position strength and weakness of the indicators used.The result of research is obtainable 19 an indicator of the measurement of the quality ofservices library. In addition, this research results from for variables reliability and assurancehaving the same as it lies in quadrant two, while the rest those are variable tangible,responsiveness and empathy located at quadrant three.

scholarly journals Phenomenography in the “Lived” Context of Parental Learning

2021 ◽  
Vol 20 ◽  
pp. 160940692110161
Author(s):  
Luis Go ◽  
Ming Fai Pang
Keyword(s):  
Qualitative Research ◽  
Pilot Study ◽  
Lived Experience ◽  
Research Methodology ◽  
Careful Consideration ◽  
Main Study ◽  
Research Results ◽  
Qualitative Research Methodology ◽  
Relevant Context

Phenomenography is a qualitative research methodology that is often adopted by researchers to investigate people’s lived experience of the phenomena around them. Within the phenomenographic research tradition, there has been much discussion of the influence of the context on the phenomenon under study. Time and again, both phenomenographers and critics of phenomenography have stressed the importance of the researcher being mindful of the context when using phenomenography as a research methodology. In this paper, two phenomenographic studies of the learning of adults under the context of parental learning are reported. We attempt to illuminate empirically the consequences of ignoring the cautionary advice about context in the pilot study and contrast its outcomes with the quality of the research results of the subsequent main study that heeded the advice. It is important to clearly delimit the phenomenon in question by taking careful consideration of the relevant context, as this ensures that phenomenography is conducted on the same, target phenomenon, rather than on different phenomena.

scholarly journals Kualitas Pelayanan Sertifikat Tanah Hak Milik di Kantor Pertanahan Kabupaten Jayapura

2021 ◽  
Vol 17 (1) ◽  
pp. 89-110
Author(s):  
Hiskia C.M. Sapioper ◽  
Marlina Flassy ◽  
Ilham Ilham
Keyword(s):  
Qualitative Research ◽  
Secondary Data ◽  
Research Data ◽  
Primary Data ◽  
Quality Of Services ◽  
Community Needs ◽  
Library Research ◽  
Service Standards ◽  
Quality Theory

The study aims to know and describe the quality of services and arrangements in the land certificates processing at Land Office of Jayapura Regency, Papua Province in Indonesia. This was a qualitative research by using service quality theory. This theory consists of five main dimensions namely, tangible, empathy, reliability, responsiveness, and assurance. The primary data was obtained through observation and interviews, while secondary data was obtained through library research. Data analysis was carried out through reduction and presentation, conclusions, and verification. Therefore, the results showed that service procedures were implemented according to standards, and the officers' competence were considered adequate. However, in terms of facilities and infrastructure, service standards did not meet the required expectations. Finally, the duration of the process indicated that the services provided were not responsive to the community needs.   Kajian ini dilakukan untuk mengetahui dan mendeskripsikan kualitas pelayanan dan pengaturan pertanahan dalam pengurusan sertifikat tanah hak milik di Kantor Pertanahan Kabupaten Jayapura, Provinsi Papua. Jenis penelitian ini adalah kualitatif dengan menuang teori kualitas pelayanan yang terdiri atas lima dimensi pokok: tangible, empathy, reliability, responsiveness, assurance. Data primer diperoleh melalui pengamatan dan wawancara, data sekunder berasal dari studi kepustakaan. Analisis data dilakukan melalui reduksi data, penyajian data, penarikan kesimpulan dan verifikasi. Hasil penelitian ini menunjukkan bahwa prosedur pelayanan telah dilaksanakan sesuai standar pelayanan, serta kompetensi petugas juga dinilai telah memadai. Kendati demikian, dari segi sarana dan prasarana belum sepenuhnya sesuai dengan standar pelayanan, lamanya proses penyelesaian pengaduan juga mengindikasikan bahwa pelayanan yang diberikan kurang memuaskan kebutuhan masyarakat selaku pengguna layanan.

scholarly journals PENGUATAN BUDAYA MENELITI MELALUI PEMBELAJARAN BERBASIS RISET DI PERGURUAN TINGGI

Ta dib ◽  
2019 ◽  
Vol 21 (2) ◽  
pp. 75
Author(s):  
Ardimen Ardimen ◽  
Gustina Gustina
Keyword(s):  
Data Analysis ◽  
Scientific Journals ◽  
Research Culture ◽  
Research Results ◽  
Analysis Techniques ◽  
Library Research ◽  
Research Problems ◽  
Important Approach ◽  
Data Source

This study focuses on the strengthening research culture through research-based learning in universities. This is a library research whose data source from reference books, scientific journals, proceedings, magazines, legislation and similar research results accessed through libraries and open journal systems. The data collection is conducted by compiling data in accordance with sub-problems which are then systematically organized. Data analysis is done by content analysis techniques to obtain theories or concepts and research results that are able to answer research problems. The results of this study indicate; 1) research is an important approach to improving the quality of learning, 2) to strengthen the culture of research at least there are four integrated focuses; (a) learning the latest research in lectures, (b) teaching research techniques or methods in each lecture taught by lecturers, (c) learning involving students to conduct research, and (d) discussion, debate or brainstorming to criticize research. 3) the benefits of PBR for students are; (a) students become usual in doing thesis because they are familiar with how to research, (b) trained to think, analyze, express and defend ideas, (c) trained to work in a planned manner, (d) trained to work hard, and (e) trained work in teams, connect with other people and collaborate.

scholarly journals THE REWARD OF WORSHIP IN RAMADHAN DURING COVID-19 PANDEMIC: A MATHEMATICAL ANALYSIS

2020 ◽  
Vol 9 (4) ◽  
pp. 987
Author(s):  
Akhsanul Inam ◽  
Maya Rayungsari
Keyword(s):  
Mathematical Analysis ◽  
Research Approach ◽  
Research Results ◽  
Social Distancing ◽  
Library Research ◽  
The Government

This research aims at analyzing the rewards obtained from carrying out worship in Ramadhan during the Covid-19 Pandemic Period. The research approach applied was qualitative with the type of library research.  The objects of the research were prayer, reading Al Qur’an and Al-Hadith. The Covid-19 pandemic period, according to the regulation issued by the government of Indonesia in the form of social distancing, gave great impacts on the implementation of worship during Ramadhan. The data were analyzed based on the stipulations and guidelines of implementing the worship, especially during Ramadhan, which had been analyzed using mathematical calculations. The research results showed that the reward of implementing worship during the Covid-19 pandemic period was tremendous either in quantitative or qualitative calculations. In addition, it focused on the quality, so that the results of this research can be utilized as a basis for improving the quality of worship. AbstrakPenelitian ini bertujuan untuk menganalisis manfaat yang diperoleh dari melaksanakan ibadah di bulan Ramadhan selama Periode Pandemi Covid-19. Pendekatan penelitian yang digunakan adalah kualitatif dengan jenis penelitian kepustakaan. Objek penelitiannya adalah shalat, membaca Al-Qur'an dan Al-Hadits. Masa pandemi Covid-19, menurut aturan yang dikeluarkan pemerintah Indonesia berupa social distancing, berdampak besar pada penyelenggaraan ibadah selama Ramadhan. Data dianalisis berdasarkan ketentuan dan pedoman pelaksanaan ibadah khususnya pada bulan Ramadhan yang dianalisis menggunakan perhitungan matematis. Hasil penelitian menunjukkan bahwa pahala melaksanakan ibadah selama periode pandemi Covid-19 sangat besar baik secara kuantitatif maupun kualitatif. Selain itu juga menitikberatkan pada kualitas, sehingga hasil penelitian ini dapat dimanfaatkan sebagai dasar untuk peningkatan kualitas ibadah. 

PENGAWASAN PENDIDIKAN FORMAL UNTUK MENINGKATKAN KUALITAS SUMBER DAYA MANUSIA PERBATASAN DI KABUPATEN SANGGAU

2019 ◽  
Vol 3 (1) ◽  
pp. 23
Author(s):  
Arif Wibowo
Keyword(s):  
Field Research ◽  
Education Sector ◽  
Quality Of Education ◽  
Educational Standards ◽  
Legal Research ◽  
Research Results ◽  
Legal Norms ◽  
Education Data ◽  
Library Research

This research is about the function of the Regional Head of Sanggau District in conducting supervision in the field of education in Sanggau District, to find out the juridical constraints that have caused the quality of the education sector to not increase according to educational standards and to know the legal measures that must be implemented so that the Supervision function can improve the quality of the education sector. This study is a normative juridical legal research, namely research conduct a search of legal norms contained in the regulations applicable legislation regarding Education. Data that has been collected both from the results of library research and from the field research are then analyzed qualitatively descriptive.The research results show that the implementation of the regent's function as the head of the district Sanggau in providing services in the field of education in order to improve the quality of education in the implementation of the function of conducting supervision in the field of education

ASSESSMENT OF THE QUALITY OF TOUR GUIDE AND TOUR GROUP LEADER SERVICES IN LIGHT OF SURVEY PILOT RESEARCH

2020 ◽  
Vol 54 ◽  
pp. 45-67
Author(s):  
Piotr Gryszel
Keyword(s):  
Group Leader ◽  
Self Control ◽  
Quality Of Services ◽  
Group Leaders ◽  
Tour Guide ◽  
Work Quality ◽  
Research Results ◽  
Tour Guides ◽  
Field Guides

Purpose. The objective of the article is to assess the quality of services provided by tour guides and tour group leaders within the context of deregulation of these professions. Method. A survey questionnaire consisting of 14 questions characterising both traits and skills of tour guides and tour group leaders was used as a research tool to achieve the defined objective. The survey was conducted in the period from March 15 to May 31, 2018 among tourists participating in domestic and foreign trips. Correctly completed questionnaires (274) were collected in the course of the study, of which 121 referred to work quality of mountain and field guides, 103 concerned the quality of services provided by tour group leaders and 50 related to work quality of city guides. Findings. The average assessment of all analysed traits was very high and amounted to 4.58 (!) on a five-point scale. The highest rated traits and skills were as follows: punctuality (4.75), knowledge of topography (4.73), personal manners (4.71), level of professional knowledge (4.7), efficiency in realising the itinerary (4.67), patience and self-control in action (4.6) and neat and good appearance (4.6). In turn, the lowest assessed features were the ability of selecting information (4.3), the skill of making contact (4.4) and the ability of expressing oneself correctly (4.41). Research and conclusions limitations. Based on the conducted research, it cannot be determined whether the deregulation of both professions, i.e. tour guide and tour group leader, had any impact on the quality of provided services. The survey covered tour guides and tour group leaders who obtained their licences before the deregulatory regulations entered into force. No group of tour guides or tour group leaders who worked without completing any training was identified. Practical implications. The research results can be used by diverse institutions introducing various types of certification systems for tour guide services as well as the Ministry of Sport and Tourism in the course of implementing the Sectoral Qualifications Framework in tourism. Originality. The analysis of both tour guide and tour group leader quality of services is not often carried out in our country. The value of the study is the possibility of comparing current research results with the ones from 2006. Type of paper. The article presents empirical research results focused on the quality of services provided by city, field and mountain guides as well as tour group leaders.

scholarly journals Analisis Kepuasan Nasabah Terhadap Kualitas Pelayanan Di P.T. Pegadaian Syariah Cabang A. Yani Pontianak

2016 ◽  
Vol 11 (1) ◽  
pp. 562
Author(s):  
Selfy Fajriani
Keyword(s):  
Customer Satisfaction ◽  
Quality Of Services ◽  
Research Results ◽  
Descriptive Approach ◽  
And Performance ◽  
Level Of Importance ◽  
Performance Research

This study wanted to see customer satisfaction with quality of services provided by the Syariah Branch P.T.Pegadaian A.Yani Pontianak. The research uses a descriptive approach, the data obtained through interviews, observations, and questionnaires. Population is taken from Ar-Rum customers and Mulya, samples were selected purposively up to 100 people. The analyzer is used to compare the level of importance and performance. Research results revealed that customers were not satisfied, which can be seen in the larger impotance of the performance.

scholarly journals PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN RAWAT INAP RSKG (RUMAH SAKIT KHUSUS GERIATRI) TEJA HUSADA KEPANJEN

2020 ◽  
Vol 5 (2) ◽  
pp. 13
Author(s):  
Fatmawati Sholichah
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Random Sampling ◽  
Simple Random Sampling ◽  
Quality Of Services ◽  
Health Providers ◽  
Research Results ◽  
Physical Evidence ◽  
Special Hospital

One effort to create a healthy Indonesia is to improve the quality of services and facilities by health providers such as health centers, hospitals and clinics in Indonesia. Hospitals providing health services in Indonesia should be managed properly, in improving the quality of services. In this study, the population was patients who were undergoing treatment at the Teja Husada Kepanjen General Hospital, as many as 105 patients. This random sampling is called Simple Random Sampling. In sampling according to Husein Umar (2003:141) Slovin formula was used. So that the sample taken was 51 respondents. From the research results it can be seen that 1) From the research results it can be seen that service quality variables which include reliability (X1), responsiveness (X2), certainty (X3), empathy (X4), physical evidence (X5) simultaneously affect patient satisfaction RSKG (Geriatric Special Hospital) Teja Husada Kepanjen at RSKG (Geriatric Special Hospital) Teja Husada Kepanjen; 2) From the research results it can be seen that the service quality variables which include reliability (X1), responsiveness (X2), certainty (X3), empathy (X4), physical evidence (X5) have a partial effect on patient satisfaction of RSKG (Geriatri Special Hospital ) Teja Husada Kepanjen at RSKG (Geriatric Special Hospital) Teja Husada Kepanjen; and 3) From the results of the study it can be seen that responsiveness which is one of the service quality variables has a dominant influence on the satisfaction of the Teja Husada Kepanjen RSKG (Special Geriatric Hospital) patients at the Teja Husada Kepanjen RSKG (Geriatric Special Hospital). Keywords: Service Quality, Patient Satisfaction

scholarly journals KUALITAS HADIS “MAN JARRA TSAUBAHU” STUDI KRITIK SANAD DAN MATAN HADIS

2021 ◽  
Vol 2 (1) ◽  
pp. 38-48
Author(s):  
Muhammad Nasir
Keyword(s):  
Observational Study ◽  
Common Sense ◽  
Research Methodology ◽  
Library Research ◽  
History Of

This research examines the quality of the traditions "manjara tsaubahu", that they explain the prohibition of lengthening cloths or pants with arrogant intentions, whether it is being arrogant to Allah or to others, being arrogant to Allah is where when you are worshiping Allah. Then the hadiths use several kinds of commands in terms of prohibitions, including; By threatening to be reluctant by Allah, there are also those who do not accept their worship (do not get rewarded) and so on. So that if we lengthen cloths or pants with arrogant intentions, it is prohibited by Allah. The main focus in this research is the sanad and observations of the Prophet's hadiths which contain the "manjaara tsaubahu". This research is library research with the main reference being the books of the hadiths of al-Kutub al-Tis'ah and maktabah syamilah. Besides the hadith books mentioned above, books related to takhrij al-hadith are also references in this study, such as: Ushul al-Takhrij wa Dirasat al-Asanid. Research methodology of the Prophet's hadith written by Syuhudi Ismail, and others. To examine the narrators of Hadith, the books that are used as references are related to the observational study of hadith. The result of this research is the authentic quality hadith sanad, namely the history of Abu Dawud. From the eyes of the hadith, the quality of authenticity does not contradict the Qur'an and authentic traditions, common sense, historical facts, language and with Islamic principles.

scholarly journals The Quality of Interpersonal Relationships at Work. A Comparison of the Private and Public Sector in Poland

2020 ◽  
Vol 20 (2) ◽  
pp. 392-402
Author(s):  
Dawid Szostek
Keyword(s):  
Public Sector ◽  
Private Sector ◽  
Interpersonal Relationships ◽  
Research Methodology ◽  
Empirical Studies ◽  
Research Results ◽  
Private And Public

Abstract Research Background: This article compares the private and public sector by the quality of interpersonal relationships between employees. Available publications indicate some differences in this quality between each of these sectors. However, there are no comprehensive empirical studies in this area. Purpose: The author set two objectives: 1) to identify possible differences in the interpersonal relationships at work between the private and public sector, 2) to evaluate the quality of interpersonal relationships at work in the private and public sector in Poland. Research methodology: To achieve the objectives the author used the results of a survey conducted in 2018 on a sample of 1,336 active workers in Poland. Results: An analysis of the results made it possible to achieve both objectives. It has been confirmed that the quality of interpersonal relationships at work differ between the private and public sector (the quality was higher in the private sector). The Author also evaluated the quality of interpersonal relationships at work in the private and public sector in Poland. Novelty: The presented research results are novel, because it has been confirmed, that the quality of interpersonal relationships at work differ between the private and public sector.

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