scholarly journals HUBUNGAN ANTARA KUALITAS LAYANAN DENGAN KEPUASAN KONSUMEN DI RUMAH CANTIK AMANIE KEBUN TEBENG KOTA BENGKULU

2020 ◽  
Vol 2 (2) ◽  
pp. 75-83
Author(s):  
Regita Cahyani ◽  
Riskan Riskan ◽  
Suardi Jasma
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Correlation Analysis ◽  
Service Quality ◽  
Quantitative Study ◽  
Descriptive Analysis ◽  
Sampling Technique ◽  
Average Score ◽  
Analysis Method ◽  
Real Situation

This study was aimed to figure out if there is significant correlation between service quality and customers' satisfaction at Rumah Cantik Amanie in Kebun Tebeng of Bengkulu municipality. This was a quantitative study. Method used in this study was survey. Data collection was done by giving away questionnaire in the form of written statement to be filled in by the respondents based on the real situation. The respondents were 212 people, taken by purposive sampling technique. Data analysis method used were descriptive analysis and correlation analysis. Based on the analysis result and hipothesis examination it could be concluded that: (1) Amanie salon's service quality had been quality in the customers'  opinion proven by average score of 4.04. This  average score was in the range of 3.41 - 4.20 which was categorized to be "quality"; (2) Amanie salon's customers' satisfaction had already been satisfied category, with average answer of 4.09. This score was in the range of 3.41-4.20 which meant "satisfied"; (3) There was correlation between service quality and Amanie salon's customers' satisfaction with correlation coefficent of 0.977.  The capability of service quality variable in explaining the rise and fall of Amanie Salon's customers' satisfaction was still huge. It was 95.45%, while the rest 4.55% was affected by other factor which was not studied. Keywords : service quality, customers' satisfaction

scholarly journals PENGARUH PEMANFAATAN KOPERASI TERHADAP TINGKAT KESEJAHTERAAN WARGA PADA KOPERASI SIMPAN PINJAM “KARYA AGUNG” BOJONEGORO

2019 ◽  
Vol 11 (2) ◽  
pp. 133-136
Author(s):  
Rifky Ardhana Kisno Saputra
Keyword(s):  
Data Collection ◽  
Correlation Analysis ◽  
Random Sampling ◽  
Sampling Technique ◽  
Analysis Method ◽  
Analysis Techniques ◽  
Savings And Loan ◽  
Business Entities

Cooperative business entities have the main goal not to seek profit but to serve members of the cooperative to be more prosperous based on the principle of family. The savings and loan cooperative "Karya agung" collects funds from its members who then redistribute the funds to its members. This study aims to provide an overview of the effect of cooperative use on the level of welfare of citizens. The taking technique used in this research is random sampling technique. The method of data collection used is to use questionnaires, interviews and documentation. The analysis method uses correlation analysis techniques with the product moment. Calculation of the value of  which states that there is an influence between the use of savings and loan cooperatives to the level of welfare of citizens.  

Pengaruh Promosi dan Kualitas Layanan terhadap Minat Masyarakat Membayar Zakat

2020 ◽  
Vol 3 (2) ◽  
pp. 126-135
Author(s):  
Erdani Murdani Nur
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Service Quality ◽  
Significant Influence ◽  
Random Sampling ◽  
Field Research ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Analysis Technique ◽  
Collection Methods

Zakat is one of the pillars of Islam that every capable Muslim must do. One of the institutions that manage zakat funds is the National Zakat Agency (BAZNAS). This study aims to partially and simultaneously examine the effect of promotion and service quality on people's interest in paying zakat through BAZNAS, Indragiri Hilir Regency. This type of research is field research. The data used in this study were primary and secondary. 87 Respondents in this study were Muzakki in BAZNAS Indragiri Hilir Regency. The sampling technique used was simple random sampling. The data collection methods were questionnaires, interviews, and documentation. The data analysis technique partially used the t-test and simultaneously used the Anova test. The results showed that either partially or simultaneously, promotion and service quality had a significant influence on people's interest in paying zakat in BAZNAS, Indragiri Hilir Regency.

scholarly journals The Influence of Service Quality on inpatients Satisfaction: Study at Bahagia Hospitals, Makassar City

Jurnal Office ◽  
2021 ◽  
Vol 7 (1) ◽  
pp. 21
Author(s):  
Herlina Sakawati ◽  
Nina Agustina ◽  
Sulmiah Sulmiah
Keyword(s):  
Quality Of Service ◽  
Data Analysis ◽  
Service Quality ◽  
Significant Influence ◽  
Research Method ◽  
Descriptive Analysis ◽  
Sampling Technique ◽  
Survey Method ◽  
Inferential Analysis

This study aims to determine the effect of service quality on inpatient satisfaction at the Bahagia Hospital in Makassar City. The research method used is a quantitative survey method using an explanatory approach. A sample of 100 people who are inpatients at the Bahagia Hospital using accidental sampling technique. The data analysis used is descriptive analysis and inferential analysis. The results showed that the quality of service had a significant influence on the satisfaction of inpatients at the Bahagia Hospital. This shows that service quality has an important role so that service delivery can provide results in accordance with what patients expect

scholarly journals PENGARUH IKLAN ONLINE DAN KUALITAS LAYANAN TOKOPEDIA.COM TERHADAP CITRA MEREK PADA MASYARAKAT KOTA PADANG

Jurnal Ecogen ◽  
2019 ◽  
Vol 2 (1) ◽  
pp. 39
Author(s):  
Donny Rizbi
Keyword(s):  
Regression Analysis ◽  
Data Analysis ◽  
Data Collection ◽  
Service Quality ◽  
Multiple Regression Analysis ◽  
Brand Image ◽  
Online Advertising ◽  
Sampling Technique ◽  
The People ◽  
Data Collection Technique

This study aims to measure online advertising and tokopedia.com service quality on brand image. The population of this study is the people of Padang city who have done shopping at the online store tokopedia.com. Sampling of this study using accidental sampling technique. The number of respondents in this study were 100 respondents. The data collection technique of this study was to use a questionnaire with data analysis, namely using multiple regression analysis. The results of this study indicate tocopedia.com online advertising, a positive and significant effect on brand image and tokopedia.com service quality has a positive and significant impact on brand image.Keywords: online advertising, service quality, brand image

scholarly journals Upaya Meningkatkan Kreativitas Anak Dalam Pembelajaran Seni Tari Melalui Strategi Belajar Sambil Bermain di TK Islam Sa’adatul Khidmah Tahun Pelajaran 2016/2017

2019 ◽  
Vol 9 (1) ◽  
pp. 45
Author(s):  
Miskawati Miskawati
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Learning Strategies ◽  
Learning Strategy ◽  
Descriptive Analysis ◽  
Average Score ◽  
Dance Teacher ◽  
Analysis Technique ◽  
Data Collection Technique ◽  
Group B

This study aims to improve children's creativity in learning dance through learning strategies while playing in Sa'adatul Khidmah Islamic Kindergarten in Jambi City. This study is a classroom action research. The design of this study refers to the Kemmis and Mc Taggart models, covering planning, implementation, observation, and reflection. The subjects of this study were children in group B, Islamic Kindergarten Sa'adatul Khidmah Kota Jambi, which amounted to 16 children, consisting of 8 boys and 8 girls. The collaborator of this research is the Sa'adatul Khidmah Islamic Kindergarten Dance Teacher in Jambi City. The data collection technique used is observation. The research instruments are observation sheets and diaries. The data analysis technique used is descriptive analysis both quantitative and qualitative. The results of the study show that children's creativity can be improved after being given action through play-learning strategies that are applied to dance learning. The results of the observation before the action showed that the average score of creativity obtained by the child was 57.9. There are two aspects of undeveloped creativity, namely originality and elaboration. In the first cycle the average score of creativity increased to 85.83 and all aspects of creativity have developed but there are two aspects whose development has not been optimal, namely flexibility and elaboration. In the second cycle the score of creativity increased to 96.66 on average and all aspects of creativity had grown optimally. The implication of this study is that the teacher will implement a learning strategy while playing to improve children's creativity in dance learning.

scholarly journals Differences in Period I, Period II and Period III Tax Amnesty in Malang City

2019 ◽  
Author(s):  
Dudung Ma’ruf Nuris ◽  
Bintari Widya Prihastuti
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Sampling Method ◽  
Descriptive Analysis ◽  
Sampling Technique ◽  
Tax Amnesty ◽  
The Government ◽  
Tax Payments ◽  
Quantitative Descriptive ◽  
Questionnaire Method

The level of taxpayer compliance in Indonesia in the last five years is quite alarming, taxpayer compliance has not reached the point expected by the government and is verysmallpercentageoftaxpayerswhofulfilltheirobligationstopaytaxes.Toincrease participation in tax payments, the government launched a tax amnesty program. This studyaimstodeterminethedifferencesinperiodI,periodII,andperiodIIItaxamnesty in Malang City. This research includes quantitative descriptive with data collection techniques in the form of a questionnaire method. The population of this study is an individual taxpayer in the Malang Tax Service Office. The sampling technique using purposive sampling method is a taxpayer registered at the Malang Tax Office. Data analysis using descriptive analysis and independent T Test. The results of this study indicate that the period I tax amnesty is more influential on taxpayer compliance than the period II tax amnesty and the period I tax amnesty is more influential on taxpayer compliance than the period III tax amnesty. Based on the results of this study, it is recommendedtoexaminethedifferencesinperiodI,IIandIIItaxamnestyinotherTax Service Offices as a basis for knowing the effectiveness of inter-office tax amnesty in the same region.

scholarly journals ANALISIS PERBANDINGAN RASIO PROFITABILITAS PADA PT. MANDOM INDONESIA TBK DENGAN PT. MARTINA BERTO TBK

2020 ◽  
Vol 4 (2) ◽  
pp. 120-127
Author(s):  
Rizki Ahdiaryani ◽  
Alwi Alwi
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Comparative Study ◽  
Sampling Technique ◽  
Financial Statements ◽  
T Test ◽  
Analysis Method ◽  
Purposive Sampling ◽  
Heritage Studies ◽  
Profitability Ratios

This study aims to determine and analyze the ratio of profitability ratios using the ROE ratio at PT. Mandom Indonesia Tbk with PT. Martina Berto Tbk. This type of research is a comparative study, with the research sample is the annual financial statements for the last 9 years from 2010 to 2018. The sampling technique used was purposive sampling. Data collection uses observation, documentation and heritage studies. The data analysis method used is the t-test separated variant test and also using the SPSS program. From the results of the t-test separated variant test with the help of the SPSS program, the calculated t value of 1.971 was obtained. If compared between the value of tcount with ttable, then tcount is smaller than ttable (1,971 2,120). The results of this study concluded that there were differences in profitability ratios between PT. Mandom Indonesia Tbk with PT. Martina Berto Tbk. Keywords: Profitability Ratio, ROEPenelitian ini bertujuan untuk mengetahui dan menganalisis perbandingan rasio profitabilitas dengan menggunakan rasio ROE pada PT. Mandom Indonesia Tbk dengan PT. Martina Berto Tbk. Jenis penelitian yang digunakan adalah penelitian komparatif, dengan sampel penelitian adalah laporan keuangan tahunan selama 9 tahun terakhir dari tahun 2010 sampai tahun 2018. Teknik sampling yang digunakan adalah purposive sampling. Pengumpulan data menggunakan observasi, dokumentasi dan studi pusaka. Metode analisis data yang digunakan adalah uji t-test separated varian dan juga dengan menggunakan program SPSS. Dari hasil uji t-test separated varian dengan bantuan program SPSS maka diperoleh nilai t hitung sebesar 1,971. Jika di bandingkan antara nilai thitung dengan ttabel, maka thitung lebih kecil dari ttabel (1,9712,120). Hasil dari penelitian ini menyimpulkan bahwa ada perbedaan rasio profitabilitas antara PT. Mandom Indonesia Tbk dengan PT. Martina Berto Tbk.Kata Kunci : Rasio Profitabilitas, ROE

scholarly journals The Correlation between Lecturers’ Performance in Supervising Thesis and Thesis Quality in IAIN Palu

AL-TA LIM ◽  
2021 ◽  
Vol 28 (2) ◽  
pp. 125-133
Author(s):  
Erniati Erniati ◽  
Khaeruddin Yusuf ◽  
Andi Nurul Hidayat
Keyword(s):  
Teacher Training ◽  
Data Collection ◽  
Quantitative Study ◽  
Sampling Technique ◽  
Islamic Education ◽  
Average Score

This article aims to determine lecturers’ performance in supervising thesis with thesis quality of students of Faculty of Islamic Education and Teacher Training IAIN Palu. This is a quantitative study investigating 285 students of Faculty of Islamic Education and Teacher Training IAIN Palu. who had finished their thesis examinations in 2020 by using proportional sampling technique? The data collection techniques were surveys, observation, interview and documentation. The results showed that the performance of the lecturers in supervising the thesis was in good category with an average (mean) score of 79.79 and the quality of the thesis was in the good category with the average score (mean) of 81.16. There is a significant correlation between the performance of the lecturer in supervising the thesis and the thesis quality of the students.

scholarly journals PENGARUH KUALITAS PRODUK DAN PROMOSI TERHADAP KEPUTUSAN PEMBELIAN PELANGGAN PRODUK PT. SAYAP MAS UTAMA

2021 ◽  
Vol 9 (2) ◽  
Author(s):  
Clara Putri Claudy ◽  
Donny Dharmawan
Keyword(s):  
Quality Of Service ◽  
Data Analysis ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Product Quality ◽  
Descriptive Analysis ◽  
Analysis Method ◽  
Positive Effect ◽  
Collection Methods

<em>To describe product quality, promotion and customer purchasing decision  products of PT. Sayap Mas Utama, and to analysis the effect of quality products on customer ourchasing decisions PT. Sayap Mas Utama. This study uses data collection methods. Using a questionnaire, the data analysis method used is descriptive analysis, simple liner regression. The result of the study show that promotion positive and significant effect on customer satisfaction  the quality of service has a positive effect and significant to customer satisfaction PT. Sayap Mas Utama.</em>

HOW PRODUCT DEVELOPMENT, ADVERTISING, AND SERVICE QUALITY INFLUENCE CUSTOMERS SAVING DECISION CASE STUDY ON STATED-OWNED BANKS IN JAKARTA

2018 ◽  
Vol 1 (1) ◽  
pp. 11-20
Author(s):  
Selly Novela ◽  
Steffi Mutia Irenda Hanafie
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Service Quality ◽  
Product Development ◽  
Marketing Strategy ◽  
Research Method ◽  
Descriptive Analysis ◽  
Quantitative Descriptive Analysis ◽  
Quantitative Descriptive

The competition between Banks in Indonesia required the existence of a marketing strategy for appropriate banking products and services offered on the state-owned bank in Indonesia, including in Jakarta. This study aims to determine whether there is influence between variable Product Development, Advertising and Service Quality, to Saving Decision in State-Owned Bank in Jakarta. Methods of data collection using a survey distributed to 127 customers. The research method used quantitative descriptive analysis and method of data analysis used in this research is multiple regressions. The results of this study, shows that Product Development, Advertising and Service Quality has an influence on Customers Saving Decision at State-Owned Banks in Jakarta.

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