KUALITAS PELAYANAN BIDANG AKADEMIK TERHADAP KEPUASAN PELANGGAN UNIVERSITAS ISLAM “45” BEKASI

Paradigma ◽  
2021 ◽  
Vol 18 (1) ◽  
pp. 1-9
Author(s):  
Neneng Fauziah ◽  
Rani Intan ◽  
Syahyono ◽  
Ratna Emaliah
Keyword(s):  
Quantitative Research ◽  
Secondary Data ◽  
Management Training ◽  
Standard Operating Procedures ◽  
Primary Data ◽  
Good Service ◽  
Quantitative Research Methods ◽  
Standard Operating ◽  
Service Training ◽  
Academic Services

This study aims to analyze the effect of academic service quality on customer satisfaction at Unisma Bekasi and the application of Standard Operating Procedures (SOP) for academic services using descriptive quantitative research methods, with research respondents being all lecturers as users of academic services. Respondents became the research sample as many as 100 people collected 76 people. The data collected in this study consisted of primary data and secondary data. Based on the results of the research, it is necessary to carry out several things training to communicate and provide good service, excellent service training, archive management training, making standard operating procedures (SOPs) for education staff about services, socializing and implementing standard service procedures SOPs, giving awards to educational staff who provide good service.

scholarly journals Pengetahuan dan Perilaku Masyarakat terhadap Pandemi Virus Covid-19

LaGeografia ◽  
2021 ◽  
Vol 19 (2) ◽  
pp. 139
Author(s):  
Chusnul Feby Mukharomah ◽  
Mursalin Ahmad ◽  
Rizky Pratama ◽  
Madinda Puspita Sari ◽  
Anidya Thoha Putri ◽  
...  
Keyword(s):  
Quantitative Research ◽  
Secondary Data ◽  
Primary Data ◽  
Quantitative Research Methods ◽  
The People ◽  
New Type ◽  
Level Of Knowledge ◽  
And Behavior ◽  
The Relationship ◽  
Descriptive Statistical Analysis

Coronavirus Disease 2019 (Covid-19) is a new type of disease that appears and has not been previously identified in humans. The virus that causes Covid-19 is called Sars-CoV-2. Indonesia is one of the countries that has experienced an increase in the number of Covid-19 cases since March 2020. Sragen Regency is one of the areas affected by Covid-19, especially Karangmalang District. This study aims to determine the level of knowledge and behavior of the people of Karangmalang District, Sragen Regency about Covid-19 and to know the relationship between the two. This research uses quantitative research methods using descriptive statistical analysis. This research was conducted in Karangmalang District, Sragen Regency. The data used by researchers are primary data in the form of data from questionnaires from respondents and secondary data from official government agencies. The results of the analysis show that the people of Karangmalang Subdistrict have a good level of knowledge and behavior towards Covid-19 and provide awareness to the community so that they always maintain their health to avoid the Covid-19 virus and contribute thoughts on overcoming Covid-19 in Karangmalang District, Regency Sragen.

scholarly journals Main Factors Determining the Slovak Tax System Performance

2016 ◽  
Vol 9 (2) ◽  
pp. 185-197 ◽  
Author(s):  
Emil Burak ◽  
Juraj Nemec
Keyword(s):  
Tax Evasion ◽  
Quantitative Research ◽  
Secondary Data ◽  
Primary Data ◽  
Tax Administration ◽  
Practical Reasons ◽  
Tax System ◽  
Quantitative Research Methods ◽  
Main Factors ◽  
High Level

Abstract The main goal of this paper was to identify the main factors determining the performance of the Slovak tax system. For practical reasons, we decided to deal with all of the potentially relevant dimensions that can be included in the theme – from tax policy to tax administration. The paper is based on primary and secondary data; it combines qualitative and quantitative research methods. The primary data were collected in two rounds, with long-term research about the needs perceived by tax officials and with the “Delphi method”. The comparison of the opinions of tax officials and tax experts with the existing evidence serves as the basis for the paper’s conclusions and policy proposals. The research shows that the most important areas mentioned by tax officials and experts are relevant (to simplify tax collection, to decrease tax bureaucracy, to provide better information about the tax system to businesses and citizens and to improve tax administration services). However, the second most frequent answer by tax officials (to decrease the tax burden) is somewhat disputable – the research indicates the existence of some level of tax illusion, even at the level of tax administration professionals. The research also reveals the relatively low priority given to the need to increase the level of risk connected with tax evasion, which is surprising because the data clearly indicate a very high level of tax fraud in the country.

scholarly journals ANALISIS PENANGANAN DETENI SAAT PANDEMI DI RUANG DETENSI IMIGRASI (STUDI KASUS KANTOR IMIGRASI KELAS I KHUSUS NON TPI JAKARTA SELATAN)

2022 ◽  
Vol 6 (1) ◽  
Author(s):  
Riyadi Idham ◽  
Anindito Rizki Wiraputra
Keyword(s):  
Research Method ◽  
Secondary Data ◽  
Standard Operating Procedures ◽  
Class I ◽  
Primary Data ◽  
Director General ◽  
Foreign Nationals ◽  
Standard Operating ◽  
Class 1

In preventing the Covid-19 pandemic, immigration has a security function which is carried out by selecting the intentions and objectives of foreign nationals to Indonesian territory by examining visa applications, including in handling detainees in the detention room. The problem in this study is whether the arrangements for handling detainees in the detention room of the Class 1 Immigration Office for Non TPI, South Jakarta can be implemented during the covid-19 pandemic. How to optimize the handling of detainees during the covid-19 pandemic in the detention room of the Class 1 Immigration Office for Non TPI, South Jakarta. This research method is empirical normative using primary data and secondary data. The results of the study stated that the arrangements for handling detainees in the detention room of the Class 1 Immigration Office for Non TPI, South Jakarta, could not be fully implemented during the Covid-19 pandemic. This is because until now there is no regulation specifically for the Class I Immigration Office for Non TPI related to the handling of detainees in the detention room, thus causing the absence of standard operating procedures for officers. Optimization of the handling of detainees during a pandemic in the detention room of the Class 1 Immigration Office for Non TPI Special South Jakarta is through the issuance of the Regulation of the Director General of Immigration regarding the handling of detainees during a pandemic in the detention room at the Immigration Office Class 1 Special for Non TPI South Jakarta.

scholarly journals Movie Induced Tourism in the Young Millennials Tourist Segment

2021 ◽  
Vol 1 (1) ◽  
pp. 9-15
Author(s):  
Ayu Ananda ◽  
Azizah Salsabila Nugraha ◽  
Annisa Rachmah Fujianti ◽  
Eko Susanto
Keyword(s):  
Quantitative Research ◽  
Secondary Data ◽  
Primary Data ◽  
Target Market ◽  
Tourist Destination ◽  
Promotion Strategy ◽  
Quantitative Research Methods ◽  
Personal Connections ◽  
Aida Model ◽  
Positive Effect

This research is motivated by the considerable potential and market share of millennials as a tourism target market. The promotion strategy of a tourist destination is carried out through innovative media, one of which is through movie media or empirically known as the concept of Movie Induced Tourism. This research was conducted to determine the effect of movies on millennial tourist visits, applying descriptive quantitative research methods. Questionnaires were used as data collection techniques to obtain primary data and through journals and e-book to get secondary data. SEM-PLS has been applied to measure relationships between variables and research models. The results of this study are that movies attributes can have a significant positive effect on personal connections and AIDA Model.

scholarly journals Undergraduates’ Reading Habit: A Study Based on South Eastern University of Sri Lanka

2021 ◽  
Vol 5 (4) ◽  
pp. 61-73
Author(s):  
M M A Abdullah ◽  
M Y M Farhan ◽  
S M M Mazahir
Keyword(s):  
Sri Lanka ◽  
Quantitative Research ◽  
Negative Impact ◽  
Electronic Devices ◽  
Secondary Data ◽  
Primary Data ◽  
Reading Habit ◽  
Reading Habits ◽  
Quantitative Research Methods ◽  
South Eastern

Reading makes a man perfect and it is very essential component to University students. Hence, students face various obstacles in developing reading habits. Therefore, with the aim of assessing students’ reading habits and identifying the changes and the factors infl uenced when they pursue education through online learning tools due to corona fears, the study was conducted with second year students of Department of Islamic Studies of South Eastern University of Sri Lanka. For this study, which was carried out using quantitative research methods, a fi lled questionnaire was obtained as primary data from 121 of the 174 students studying in the year through Google Forms, analyzed through MS Excel and the results were described. Secondary data such as research articles, journals, and web articles related to the topic were also used. At the end of the study, it was found that students’ reading habit was healthy, the amount of time they spent on daily reading varied, their reading habits have declined due to continuing education through online from home and factors such as lack of library, diffi culty in reading on electronic devices, home works, social media, laziness, workload, sleepiness and increase in data cost have more infl uence on their reading decline, they have the habit of reading from both hard and soft sources, most of them use their smartphones to read the soft copy, while reading through electronic devices they face various problems such as not being able to read for a long time, headache, numbness like reading a book in hand, boredom, inability to read small letters, wasting more time and forgetting easily,. The conclusion of this study was that the continuation of educational activities from home had a negative impact on the reading habits of the students for various reasons. However, the positive change in their reading habits after entering university has been a motivating force for them to continue reading under any circumstances. At the same time, where guidance is provided to overcome challenges, they face in developing reading habits, further positive improvements can be expected in their reading habits.

scholarly journals The Role of Facebook in the Development of Civic Engagement in Morocco

2020 ◽  
Vol 3 (2) ◽  
pp. 11-24
Author(s):  
Meriem Harrizi ◽  
Amine Salim
Keyword(s):  
Civic Engagement ◽  
Quantitative Research ◽  
Online Survey ◽  
Real Life ◽  
Secondary Data ◽  
Primary Data ◽  
Structured Interviews ◽  
Quantitative Research Methods ◽  
Social Activists

The study investigates the factors that inspire Moroccans to engage in both online and offline civic efforts. The inquiry targeted demographics, frequency of Facebook use, the influence of online engagement on participation in real life and the main motivations behind Moroccan civic engagement online. Both qualitative and quantitative research methods were adopted to collect and analyze both primary and secondary data. An online survey was administered to (n=277) participants through Facebook targeting the general public of Moroccan Facebook users to collect primary data. Secondary data was collected via semi-structured interviews with (n=3) social activists to provide a comprehensive view of both normal citizens and people who can be considered specialists in the field. The findings revealed the extent to which Moroccans’ usage of Facebook influences their engagement both online and offline, indicating that social media use for civic purposes is significantly related to offline participation. Despite that, higher levels of the so-called “slacktivism” behaviors dominate Moroccans’ civic activities performed on Facebook. Findings in general support the fact that Facebook plays a significant role in the development of civic engagement in Morocco.

scholarly journals PENGARUH FAKTOR-FAKTOR KUALITAS PELAYANAN TERHADAP KEPUASAN ANGGOTA KOPERASI MITRA DHUAFA (KOMIDA) CABANG ACEH TAMIANG

2019 ◽  
Vol 4 (2) ◽  
pp. 181-200
Author(s):  
Febi Febi ◽  
Nailis Syuhada ◽  
Syamsul Rizal ◽  
Shelly Midesia
Keyword(s):  
Service Quality ◽  
Quantitative Research ◽  
Secondary Data ◽  
Simple Random Sampling ◽  
Primary Data ◽  
Partial Result ◽  
Quality Factors ◽  
Quantitative Research Methods ◽  
Simultaneous Test ◽  
Member Satisfaction

This study aims to determine the effect of service quality factors on the satifi cation of members of the Koperasi Mitra Dhuafa (KOMIDA) Branch of Aceh Tamiang. In this study, the samples taken were 96 respondents. The researcher used quantitative research methods. The technique used in this study is simple random sampling. The type of data used in this study are primary data and secondary data. The data analysis technique used in this study is the classical assumption test analysis, multiple linear regression, and hypothesis testing. Partial result (t test) service quality factors that have a signifi cant effect on member satisfaction consist of tangiable (BF) of 0.001 < 0.05 reliability (KH) of 0.006 < 0.05 assurance of 0.016 < 0.05 and emphaty of 0.001 < 0.05 while responsiveness (DT) of 0.275 > 0.05 did not signifi cantly infl uence member satisfaction. Simultaneous test result (test F) show a signifi cance value of 0.000 < 0.05 which means that the factors of service quality, tangiable, reliability, responsiveness, assurance, and emphaty have a signifi cant effect on satisfaction of members of the Koperasi Mitra Dhuafa (KOMIDA) Branch of Aceh Tamiang. Then the results of the R-Square test are 0.52 which means that 52% of member satisfaction can be explained by the factors of service quality consisting of tangiable, reliability, responsiveness, assurance, and emphaty while the remaining 48% is explained by other variables that are not entered in this study.

scholarly journals Formulation of Strategy to Face Business Changes in Sales and Distribution of Telecommunication Products (Case Study: Koperasi Telkomsel)

2021 ◽  
Vol 8 (7) ◽  
pp. 126-135
Author(s):  
Mujiatno . ◽  
M. Syamsul Maarif ◽  
Yunus Triyonggo
Keyword(s):  
Quantitative Research ◽  
Swot Analysis ◽  
Secondary Data ◽  
Primary Data ◽  
Group Discussions ◽  
Internal Factors ◽  
Environment Analysis ◽  
Quantitative Research Methods ◽  
Integration Strategies

Koperasi Telkomsel (Kisel) as a business of selling and distributing telecommunication products, need to adapt and formulate new strategies in changes of telecommunications sector as a result of customer behavior and the Covid-19 pandemic effects. The aims of this research are to formulate Kisel’s strategy, starting from environment analysis, formulate alternative strategy, and create strategy priority in sales and distribution of telecommunication products changes. This research was conducted using qualitative and quantitative research methods with primary data collection techniques from 31 respondents through surveys, interviews, and Focus Group Discussions (FGD), as well as using secondary data from internal data and literature studies. The selection of respondents was carried out deliberately (purposive sampling) considering that the selected respondents have experience and expertise in their fields and have the authority to determine policies and operational decisions. From this research, the results of the identification and analysis of environmental factors were obtained with an Internal Factors Evaluation (IFE) value of 2.74 and an External Factors Evaluation (EFE) of 3.04. These results are in the build & growth quadrant of IE Matrix with intensive strategies such as market penetration, market development, product development and integration strategies. From the SWOT analysis and QSPM decision-making technique, Kisel’s four strategic initiatives and priorities were obtained, such as maintaining and securing existing businesses, strengthening business infrastructure and digital business foundations, strengthening and developing core businesses and expanding non-captive market businesses. Keywords: Formulation of Strategy, Koperasi Telkomsel, Telecommunication, SWOT Analysis, QSPM.

scholarly journals Nurse Compliance in Implementing Post Op Wound Care Standard Operating Procedures

2021 ◽  
Vol 4 (1) ◽  
pp. 16
Author(s):  
Suprapto Suprapto
Keyword(s):  
Quantitative Research ◽  
Wound Care ◽  
Statistical Tests ◽  
Standard Operating Procedures ◽  
Chi Square ◽  
Cross Sectional ◽  
Work Training ◽  
Standard Operating ◽  
Service Training ◽  
Training Motivation

One of the causes of the occurrence of nosocomial infections is the implementation of standard operating procedures, whether implemented properly or not by nurses. Analyzing nurses' compliance in implementing standard operating procedures for post-op wound care. Analytical quantitative research with a cross-sectional research design. The population of surgical inpatient nurses was 32 nurses, with a sample size of 30 nurses with purposive sampling, analysis information used as chi-square. The results of statistical tests show that there is a relationship between education, knowledge, length of work, training, motivation, and nurse compliance in implementing standard operating procedures for postoperative wound care. That there is a relationship between education, knowledge, years of service, training, and motivation with nurses' compliance with the implementation of standard operating procedures for post-op wound care. Improving the quality of care through efforts to develop the capacity of nurses through education and training in wound care for all nurses.

scholarly journals Relationship between Leadership, Motivation, and Public Services

2019 ◽  
Vol 2 (4) ◽  
pp. 255-261
Author(s):  
Tati Hartati
Keyword(s):  
Public Administration ◽  
Research Methods ◽  
Quantitative Research ◽  
Public Services ◽  
Secondary Data ◽  
Primary Data ◽  
Quantitative Research Methods ◽  
The Public ◽  
Strategic Value ◽  
Leadership Motivation

Public administration has a strategic value for administrators of government, development, and service to the community so that the need for effective, coordinated and sustainable public administration services. To achieve these objectives, a good motivation is needed from subdistrict head as the leader. The public administration service is apparently still not optimal. It happens because by the implementation of motivation has not been done optimally, based on the principles of motivation. This study used descriptive quantitative research methods with scoring techniques. The data collected was the primary data through questionnaire techniques and the secondary data through documentation and other supporting data. In this study, the samples were all employees in Argapura, Majalengka. The obtained results explained that the implementation of motivation by the sub-district head of Argapura based on the principles of motivation only reached the results of 61.5% which "Good Enough". Meanwhile, the effectiveness of public administration services obtained as much as 59% in which it only achieved "Good Enough". Thus, the motivation achieving a good enough predicate will influence the effectiveness of public administration services also achieving good enough results as well.

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