scholarly journals Impact of Emotional Intelligence on Organisational Performance: An Analysis in the Malaysian Public Administration

2021 ◽  
Vol 11 (3) ◽  
pp. 76
Author(s):  
Suganthi Supramaniam ◽  
Kuppusamy Singaravelloo
Keyword(s):  
Emotional Intelligence ◽  
Succession Planning ◽  
Workforce Planning ◽  
Civil Servants ◽  
Organisational Performance ◽  
Learning And Development ◽  
Emotional Maturity ◽  
The Impact ◽  
Goals And Objectives ◽  
Positive Effect

Organisations have shifted from traditional beliefs to the incorporation of agile methods for attaining high levels of performance through its established goals and objectives. Emotional intelligence (EI) is envisaged to contribute to the achievement of higher levels of performance. With the current global economic crisis and the pandemic situation, it has become very critical to achieve higher levels of performance with limited resources. Countries confront challenges by way of attaining a higher level of emotional maturity and realisation in order to sail through the current economic storm. The Administrative and Diplomatic Officers (ADOs) are seen to shoulder a heavy responsibility in materialising this shift. This study analyses the impact of EI on organisational performance (OP) in the Malaysian public sector. A survey instrumentation was distributed to 700 ADOs based in Putrajaya, within five selected ministries, obtaining 375 valid responses. The results attained, analysed using the SMART-PLS method, affirm the significant positive effect of EI on OP, suggesting the need for an increase in the EI of civil servants by including EI indicators and measures in the areas of recruitment, learning and development, workforce planning, succession planning, and organisational development. EI should actively be adopted to increase awareness and maturity, which would thus enable civil servants to embrace the current challenging agile environment.

scholarly journals PERAN MEDIASI MOTIVASI DALAM PENGARUH TUNJANGAN KINERJA DAN KEPEMIMPINAN TERHADAP PRODUKTIVITAS (STUDI PADA PEGAWAI KOMISI PEMILIHAN UMUM KABUPATEN/KOTA SE-PULAU LOMBOK)

2017 ◽  
Vol 6 (1) ◽  
Author(s):  
Zinnurain Zinnurain ◽  
Thatok Asmony ◽  
Hermanto Hermanto
Keyword(s):  
Data Analysis ◽  
Civil Servants ◽  
Significant Positive Effect ◽  
Leadership Performance ◽  
Analysis Techniques ◽  
Leadership Motivation ◽  
Motivation Effect ◽  
The Impact ◽  
Positive Effect ◽  
Lombok Island

This study aims to determine the effect of performance benefits to the motivation and leadership, and leadership performance benefits to productivity, motivation effect on productivity, the impact on the productivity performance benefits through the mediation of motivation, as well as the influence of leadership on productivity through mediation motivation. The survey respondents are all civil servants Regency / City Lombok island numbered 97 people. But filling questionnaire answers just as much as 87 people. Data analysis techniques in this study conducted by SmartPLS 3..0. As a result, the leadership performance benefits and positive and significant impact on the motivation; allowances and leadership performance and no significant positive effect on productivity; motivation positive and significant effect on productivity; performance benefits positive and significant impact on productivity through the mediation of motivation; leadership and significant positive effect on productivity through mediation motivation.Keywords: performance benefits, leadership, motivation and productivity

scholarly journals The effect of emotional intelligence on burnout and the impact on the nurses service quality

2016 ◽  
Vol 19 (1) ◽  
pp. 69 ◽  
Author(s):  
Agustina Hanafi
Keyword(s):  
Emotional Intelligence ◽  
Service Quality ◽  
Emotional Exhaustion ◽  
Structural Equation ◽  
Equation Model ◽  
Nursing Services ◽  
The Impact ◽  
Positive Effect ◽  
Quality Of Nursing

This study attempts to analyze the effect of emotional intelligence on emotional exhaustion and this, in turn, on the quality of hospital care nurse. The subjects were nurses and patients RS RK.Charitas Palembang. This sample was taken using Non-Probability Sampling towards the nurses and patients in the patient units of the hospital Joseph 1 & 2, with the total respondents of 200 people. These were selected as sample and the data analyzed through the process using Structural Equation Model (SEM). It shows that emotional intelligence negatively affects the emotional exhaustion. Furthermore, the emotional intelligence has positive effect on the quality of nursing care. Most importantly, there is a greater direct effect of emotional intel-ligence towards service quality than the indirect effect through the emotional ex-haustion. Emotional exhaustion negatively affects the quality of nursing services.

scholarly journals The impact of the manager's emotional intelligence on organisational performance

2016 ◽  
Vol 38 (1) ◽  
pp. 58-69 ◽  
Author(s):  
Karolis Karolis
Keyword(s):  
Sustainable Development ◽  
Emotional Intelligence ◽  
Balanced Scorecard ◽  
Economic Indicators ◽  
Organisational Performance ◽  
Development Methodology ◽  
Wide Range ◽  
The Individual ◽  
The Impact

The problem dealt with in the paper is the impact of manager's emotional intelligence (EI) on the economic, social, and ecological sides of the organisational activity and the qualitative criteria of the evaluation of the organisational performance from the viewpoint of sustainable development (SD) of the organisation. The aim of the paper is to justify the interrelationship of the EI of the manager of an organization and the performance of the organization in terms of its sustainable development. Methodology: to evaluate EI, the methodology proposed by J. N. Hall (2005) was adopted as a basis, by means of which the EI of the respondents – the heads of eight organisations that provided a wide range of services (logistics, ICT, etc.) – has been measured. To evaluate the effectiveness of the organisational performance, the indicators of effectiveness proposed by R. S. Kaplan and D. P. Norton (1992, 2001) and supplemented by the author – a balanced scorecard (BS) – has been applied. It was established that, in the evaluation of any organisation, the existing BS of economic indicators should be supplemented by social-cultural and environmental instruments. The EI of managers was found to be closely related both to the individual indicators of the organisational performance and with the integrated BS.

scholarly journals Pengaruh Leadership Dan Emotional Intelligence Terhadap Kinerja Pegawai Negeri Sipil (PNS)

2020 ◽  
Vol 3 (1) ◽  
pp. 26-33
Author(s):  
Muhammad Nurullah ◽  
Nova Mardiana ◽  
Ayi Ahadiat ◽  
Muhammad Iqbal Fasa
Keyword(s):  
Emotional Intelligence ◽  
Public Hospital ◽  
Annual Report ◽  
Employee Performance ◽  
News Coverage ◽  
Civil Servants ◽  
Organizational Goals ◽  
Analysis Techniques ◽  
Regression Methods ◽  
Positive Effect

Abstract - High employee performance is important in achieving organizational goals, especially in the world of public services that can be focused again is at the Regional General Hospital (RSUD) General Ahmad Yani Metro whose employee performance of which most (76.8%) are civil servant (PNS) is in the spotlight, because based on the results of the 2017 annual report and news coverage related to service to patients, General Ahmad Yani Metro Hospital received complaints from patients and visitors. This research itself aims to determine the effect of leadership and emotional intelligence on the performance of PNS General Ahmad Yani Metro Public Hospital. Processing research data obtained from 215 civil servants (PNS) in General Ahmad Yani Metro Hospital with data analysis techniques using multiple linear regression methods and the research instrument is a questionnaire. The results support all proposed hypotheses: Leadership has a positive effect on the performance of civil servants in General Ahmad Yani Metro Hospital, Emotional Intelligence has a positive effect on the Performance of Civil Servants in General Ahmad Yani Metro Hospital, and Emotional Leadership and Intelligence together positively influences the performance of Civil Servants in General Ahmad Yani Metro Hospital Keywords: Leadership, Emotional Intelligence, Employee Performance Abstrak - Kinerja pegawai yang tinggi adalah hal yang penting dalam pencapaian tujuan organisasi, terutama dalam dunia layanan publik yang dapat difokuskan lagi adalah di Rumah Sakit Umum Daerah (RSUD) Jenderal Ahmad Yani Metro yang kinerja pegawainya yang mana sebagian besar (76,8%) adalah pegawai negeri sipil (PNS) menjadi sorotan, karena berdasarkan hasil laporan tahunan 2017 dan pemberitaan media masa terkait dengan pelayanan pada pasien,  RSUD Jenderal Ahmad Yani Metro mendapatkan komplain dari pasien dan pengunjungnya. Penelitian ini sendiri bertujuan untuk mengetahui pengaruh kepemimpinan dan kecerdasan emosional terhadap kinerja PNS  RSUD Jendral Ahmad Yani Metro. Pengolahan data penelitian diperoleh dari 215 pegawai negeri sipil (PNS) di RSUD Jenderal Ahmad Yani Metro dengan teknik analisis data menggunakan metode regresi linier berganda dan instrumen penelitiannya adalah dengan kuesioner. Hasil penelitian mendukung semua hipotesis yang diajukan yaitu Kepemimpinan berpengaruh positif pada Kinerja PNS di RSUD Jendral Ahmad Yani Metro, Kecerdasan Emosional berpengaruh positif pada Kinerja PNS di RSUD Jenderal Ahmad Yani Metro, serta Kepemimpinan dan Kecerdasan Emosional secara bersama-sama berpengaruh positif pada Kinerja PNS di RSUD Jenderal Ahmad Yani Metro.   Kata Kunci: Kepemimpinan, Kecerdasan Emosional, Kinerja Pegawai

Impact of Digitalization on Service Work in Knowledge-Intensive Business Services: An Empirical Study in Tax Consultancies

2019 ◽  
Vol 3 (4) ◽  
pp. 209-222
Author(s):  
Philipp K. Görs ◽  
Henning Hummert ◽  
Anne Traum ◽  
Friedemann W. Nerdinger
Keyword(s):  
Work Engagement ◽  
Service Work ◽  
Psychological Consequences ◽  
Business Services ◽  
Knowledge Intensive Business Services ◽  
Positive Effects ◽  
Knowledge Intensive ◽  
The Impact ◽  
Positive Effect ◽  
Special Case

Digitalization is a megatrend, but there is relatively little knowledge about its consequences for service work in general and specifically in knowledge-intensive business services (KIBS). We studied the impact of digitalization on psychological consequences for employees in tax consultancies as a special case of KIBS. We compare two tax consulting jobs with very different job demands, those of tax consultants (TCs) and assistant tax consultants (ATCs). The results show that the extent of digitalization at the workplace level for ATCs correlates significantly positively with their job satisfaction. For TCs, the same variable correlates positively with their work engagement. These positive effects of digitalization are mediated in the case of ATCs by the impact on important job characteristics. In the case of TCs, which already have very good working conditions, the impact is mediated by the positive effect on self-efficacy. Theoretical and practical consequences of these results are discussed.

Comparative study of the impact of two mechanical perforation densities on the behavior of a sandy soil

2012 ◽  
Vol 8 (1) ◽  
pp. 37-48
Author(s):  
S. Chehaibi ◽  
K. Abrougui ◽  
F. Haouala
Keyword(s):  
Soil Water ◽  
Sandy Soil ◽  
Water Infiltration ◽  
Cone Penetration ◽  
Initial State ◽  
Soil Water Infiltration ◽  
Good Improvement ◽  
The Impact ◽  
Positive Effect ◽  
Resistance To Penetration

The effects of mechanical perforation densities by extracting soil cores through an aerator Vertidrain with a working width of 1.6 m and equipped with hollow tines spaced of 65 mm, were studied on a sandy soil of a grassy sward in the Golf Course El Kantaoui in Sousse (Tunisia). The mechanical aeration was performed at two densities: 250 and 350 holes/m2. The cone penetration resistance and soil water infiltration were measured. These parameters were performed at initial state before aeration (E0) and then on the 10th, 20th and 30th day after aeration. These results showed that perforation density of 350 holes/m2 had a positive effect on the soil by reducing its cone resistance to penetration compared to the initial state (Rp = 14.8 daN/cm2). At 5 cm depth the decrease in resistance to penetration was 34% and 43% on the 10th and 20th day after aeration, respectively. However, on the 30th day after aeration the soil resistance to penetration tended to grow and its value compared to the initial state decreased only by 21 and 26%, respectively, at 5 and 15 cm of depth only by 10% and 9% with 250 holes/m2 density. The soil water infiltration made a good improvement after aeration compared to the initial state. This parameter increased from 4.8 cm/h to 8.3, 10.9 and 13.1 cm/h with 250 holes/m2 density and to 10, 12.9 and 14.8 cm/h with 350 holes/m2 density on the 10th, 20th and 30th day following the aeration.

The Impact Of Emotional Intelligence On Leadership Excellence Of Executive Empoloyees In Public Sector Organizationin Ampara District Of Sri Lanka

2019 ◽  
Vol 118 (9) ◽  
pp. 52-60
Author(s):  
Dr.S. Gunapalan ◽  
Dr.K. Maran
Keyword(s):  
Emotional Intelligence ◽  
Public Sector ◽  
Vital Role ◽  
Public Organization ◽  
Self Awareness ◽  
Public Sector Organization ◽  
Expression Of Emotion ◽  
Asking Questions ◽  
Private Sector Organizations ◽  
The Impact

Emotional Intelligence is play a vital role to decide  leadership excellence. So this paper to study the  impact of emotional intelligence on leadership excellence of executive employee in public sector organization.Hence the objective of this  research   is to identify the  impact of emotional intelligence on leadership excellence of executive employee in Public Sector Organization in Ampara districtof Sri Lanka.emotional intelligence includes the verbal and non-verbal appraisal and expression of emotion, the regulation of emotion in the self and others, and the utilization of emotional content in problem solving. Cook (2006)[1]. Emotional intelligence is one of the  essential skill for leaders to manage their subordinate. Accordingly although there is some research done under “Emotional intelligence on leadership excellence of the executive employee in the public organization in Ampara district so this study full filed the gap. Based on the analysis, Self-awareness, Self-management, Social-awareness and Relationship management are the positively affect to the Leadership excellence. So, executive employees should consider about the Emotions of their subordinators when they completing their targets. leaders should pay the attention for recognize the situation, hove to impact their feelings for the performance & recognized their own feelings. Leaders should consider and see their own emotions when they work with others by listening carefully, understand the person by asking questions, identifying non-verbal expressions and solving problems without helming someone’s. Leadersshould consider their subordinators emotions when they find a common idea, government should give to moderate freedom to executive employees in public organization to take the decision with competing the private sector organizations.

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