scholarly journals Research on the Evaluation and Influence Mechanism of Public Housing Service Quality: A Case Study of Shanghai

2021 ◽  
Vol 13 (2) ◽  
pp. 672
Author(s):  
Cheng Rui Wei ◽  
Yu Wang
Keyword(s):  
Service Quality ◽  
Public Housing ◽  
Social Life ◽  
Public Discourse ◽  
Current Status ◽  
Government Control ◽  
High Quality ◽  
Housing Service ◽  
Social Risks ◽  
Housing Services

Government provision of public housing services eases the disorderly spread of urban space, avoids the social risks caused by high density, and maintains a safe social life. The role of public housing services in realizing urban sustainable development has become increasingly prominent, yet the provision of adequate public housing of a decent quality in a desirable location is a major challenge. Therefore, this study proposes a holistic conceptual model of public housing service quality (PHSQ) and establishes corresponding evaluation indicators to objectively evaluate the current status of housing services. The results show that the overall PHSQ is low- to medium-quality; the city center has become a high-quality gathering area, and the suburbs are generally low-quality. The spatial pattern shows that a single high-quality center coexists with multiple low-quality centers, forming an approximate M-shaped distribution pattern. The geodetector results show that foundation supporting capacity, government control capacity, resource agglomeration capacity, market driving capacity, and social promotion capacity significantly affect the PHSQ. The influence produced by the interaction between different factors shows an enhanced relationship, especially between public discourse expression and other factors, implying the need to remove the overemphasis on “supply-side reform” and focus on the effectiveness of demand-side factors.

Towards a Better Public Housing Service for People with Mental Illness: The Importance of Intersectoral Linkage

2002 ◽  
Vol 10 (2) ◽  
pp. 130-133
Author(s):  
Tom Meehan ◽  
Suzanne Drake ◽  
Helen Bergen ◽  
Penny Gillespie ◽  
Suzanne Sondergeld
Keyword(s):  
Mental Health ◽  
Mental Illness ◽  
Public Housing ◽  
Mental Health Professionals ◽  
Health Professionals ◽  
Interagency Collaboration ◽  
Disability Services ◽  
Housing Service ◽  
People With Mental Illness ◽  
Housing Services

Objective: To discuss issues relevant to the equitable delivery of public housing services to people with mental illness. Strategies adopted by Queensland Department of Housing to address these issues and to improve services are described, and matters of particular relevance to mental health professionals are highlighted. Conclusions: Formal interagency service agreements between the Departments of Health, Housing and Disability Services, appropriate training programs, and case conferencing strategies can enhance the delivery of appropriate housing services to people with mental illness. Promotion of active interagency collaboration by mental health professionals will facilitate these strategies.

scholarly journals Using SERVQUAL Method to Assess Tourist Service Quality by the Example of the Silesian Museum Established on the Post-Mining Area

Land ◽  
2020 ◽  
Vol 9 (9) ◽  
pp. 333
Author(s):  
Natalia Kowalska ◽  
Anna Ostręga
Keyword(s):  
Service Quality ◽  
Social Life ◽  
Global Economy ◽  
Mining Area ◽  
Tourism Industry ◽  
Hard Coal ◽  
Improve Quality ◽  
High Quality ◽  
Visitor Satisfaction

The increasing role of the tourism industry in the global economy and the growing competition makes it necessary to ensure constant performance and continually improve quality. The paper draws attention to the necessity of conducting research on tourist attraction quality also in post-industrial areas which have become attractive tourist sites. It is emphasised that industrial tourism is a new yet quickly developing phenomenon in Poland, which compels managers to differentiate their service range and improve quality standards. The paper employs the SERVQUAL (SERvice QUALity) method to assess the quality of tourist services as a theoretical instrument to measure overall visitor satisfaction. The subject of the research was the Silesian Museum, which is result of reclamation and revitalisation of the inactive “Katowice” Hard Coal Mine. The article presents an empirical verification of the methodology which was modified for the purposes of the research subject. The Museum is considered to be one of the most important cultural centres and a crucial element of the social life of the Silesia region where mining activity has been carried out for centuries. Thirty young people from different continents participated in the survey. The results demonstrated that the expectations of the visitors were not met in three cases only which suggests a very high quality of the Silesian Museum. Moreover, the presented results show increasing capabilities and opportunities to maintain a high quality of services in the studied facility. The findings indicate that the appropriately modified SERVQUAL methodology is a valuable and simple tool to evaluate visitor satisfaction. The results of the evaluation of the Silesian Museum services will be presented to the facility managers. Further research will be carried out after the improvement and implementation of the next stage of the Museum’s development.

Child Diagnosis of Autism - How It Can Change the Family Life

2017 ◽  
Vol 5 (1) ◽  
pp. 498
Author(s):  
Maria Stănescu
Keyword(s):  
Early Intervention ◽  
Family Life ◽  
Social Life ◽  
Decisive Role ◽  
Autistic Children ◽  
Child Behaviors ◽  
High Quality ◽  
Child Diagnosis ◽  
The Family

The article is about the role of the family in the education and formation of children and, especially, in the life and development of autistic children. It describes the problems their family is facing and the need for counseling to parents with autistic children. The reaction to finding the diagnosis of autism varies from one family to another and may encounter a large variety: from disbelief, anger, guilt, helplessness, devastation, surprise, or even rejection of the child, to understanding and relief when finally the parents have an explanation for their child behaviors. Early intervention is important in psychological sustaining of the parent, as parent involvement in the recovery of the child with autism has a determinant role in his development and in ensuring a high quality of life of the child and the life of the hole family. The response to a child's autism diagnosis varies from one family to another. The family goes through a variety of disbelief, anger, guilt, helplessness, devastation, surprise, or even rejection of the child, to understanding and relief. Early intervention is very important in the psychological support of the parent. Because any change disturbs the family equilibrium. A diagnosis of autism changes not only the life of the diagnosed child, but also the life of family members. All the resources are focused on the need of the child. Although each parent is different, after diagnosing the child with autism, all parents are overwhelmed by confusion, shock and denial. Parents' feelings can be influenced by how their children's situation affects different aspects of life - it has an impact on service, on social life and all their personal life. If we look at the family as a system and when a disturbing factor appears, all parts of the system are affected. The involvement of parents in the recovery of the child with autism has a decisive role in its development and in ensuring a high quality of child's life and family life.

The Current Status of Hearing Care: Can We Change the Status Quo?

2005 ◽  
Vol 16 (07) ◽  
pp. 410-418 ◽  
Author(s):  
Dennis Van Vliet
Keyword(s):  
United States ◽  
Hearing Loss ◽  
Care Delivery ◽  
The United States ◽  
Status Quo ◽  
Hearing Impaired ◽  
Current Status ◽  
High Quality ◽  
Scientific Database ◽  
The Status

The members of the profession of audiology often express concern that the services and products that have been developed to provide benefit to the hearing impaired are not sought after or delivered to the majority of those diagnosed with hearing loss. A critical look at the status quo of hearing care delivery in the United States is needed to verify this assumption and to develop strategies to improve the situation. A key concern is the lack of a comprehensive high-quality scientific database upon which to build continuous improvements in the effectiveness of the services and products that are provided to the hearing impaired.

Analysis Of Factors Influencing Acupuncture Clinical Effects: A Systematic Review

2021 ◽  
Author(s):  
Yali Liu ◽  
Honglin Jiang ◽  
Xiaotong Li ◽  
Xingyue Yang
Keyword(s):  
Systematic Review ◽  
Individual Difference ◽  
Current Status ◽  
Clinical Effects ◽  
High Quality ◽  
Psychological States ◽  
Factors Influencing ◽  
High Quality Evidence ◽  
Stimulus Parameters ◽  
Quality Evidence

Background: Acupuncture therapy has been widely applied all around the world. But there still lacks high-quality evidence to evaluate its clinical effects, safety and cost-effectiveness, which seriously restricts its further promotion and development. Acupuncture, as an operational intervention, is more complex than drug therapy. Factors involved in the acupuncture operation process, such as individual and interventional factors, may affect clinical effects. Purpose:s Through this systematic review, we attempt to analyze the current status of studies about the key factors influencing clinical effects, so as to provide evidence for the design of acupuncture studies. Methods: A literature research was conducted in six databases until May, 2020. Studies were screened and assessed by two authors independently. Data extraction was made after screening. We extracted the basic information of these studies, including publishing years and countries, population and factors influencing clinical effects.Results: Through the initial search in these six database, 6404 records were retrieved. After duplication and screening, a total of 355 studies were finally included in the qualitative analysis. About 88.5% of these studies were conducted in China with increasing number in the past decades, covering neurological disorders, orthopedic disorders, obstetrical and gynecological diseases, digestive diseases and so on; 239 studies focused on stimulus parameters which may influence effects, accounting for 67.3%, and 128, 44, 39, 32, 15, 11 studies discussed acupoints, patients’ pathological states, individual difference, psychological states, deqi, and other factors separately. Conclusion: There are more and more studies focusing on factors influencing acupuncture clinical effects, including stimulus parameters, acupoints, individual difference, patient pathological and psychological states. Based on this systematic review, several ignored factors should be considered for future researches, and more scientifically and objectively high quality evidence should also be proved.

scholarly journals EFFECT OF PRICE PERCEPTION AND BRAND AWARENESS ON SERVICE QUALITY MEDIATED BY PURCHASING DECISIONS

2021 ◽  
Vol 1 (4) ◽  
pp. 183-195
Author(s):  
Melitina Tecoalu ◽  
Hery Winoto Tj ◽  
Ferdian Ferdian
Keyword(s):  
Service Quality ◽  
Social Life ◽  
Sampling Method ◽  
Financial Institution ◽  
Brand Awareness ◽  
Quality Service ◽  
Purchasing Decisions ◽  
Price Perception ◽  
Goods And Services ◽  
Finance Company

The finance company industry experienced much pressure in 2020 due to the covid-19 pandemic, this condition made business activities and social life almost stopped. This research was conducted at PT. Maybank Indonesia Finance is one of the financing companies in Indonesia that is currently proliferating. Purchasing decisions have an essential meaning for a financial institution because credit is one of the directives of funding by financial institutions to people who want to get an item on credit as the institution's main business. In determining a decision to purchase products and services, consumers perceive the goods and services they buy, such as the perception of the price of an item or service in making a purchase, and consumers can recognize the company's brand awareness. This research was conducted by nonprobability sampling method with purposive sampling type. Researchers distributed questionnaires to 100 Maybank Finance consumer respondents in Indonesia who had purchased Maybank Finance car loans in 2018-2020. The results of the analysis conclude that price perception has a positive and significant effect on purchasing decisions. Brand awareness has a positive and significant effect on credit purchasing decisions. Price perception has a positive and significant effect on service quality. Brand awareness has a positive and significant effect on service quality. Service quality has no positive and significant effect on purchasing decisions at Maybank Finance. Service quality mediating between brand awareness and purchasing decisions is not significant.

scholarly journals The Scope of Protection and Financing of Social Risk in Poland on the Example of the Social Security Administration

2019 ◽  
Vol 1 (1) ◽  
pp. 835-842
Author(s):  
Roman Garbiec
Keyword(s):  
Social Security ◽  
Social Life ◽  
Social Insurance ◽  
Social Risk ◽  
Social Security Administration ◽  
Social Insurance System ◽  
Radical Reform ◽  
Social Risks ◽  
The Social ◽  
Scope Of Protection

AbstractSocial risks are an unusual type of risks occurring in insurance. Their specific feature is the implementation of risk in the sphere of social life of a person with special regard to the work environment. Social risks are an element of research in economics and law and in social policy. The author of the paper shows that the structure of the Polish social insurance system is not optimal and requires radical reform. This paper contains, among others, characteristics of the scope of protection of social risks identified in Poland by Social Security Administration and the basis for financing benefits from this system. The summary of the paper presents opinions on improving the financial efficiency of this system.

Teaching Tact

Tact ◽  
2019 ◽  
pp. 59-96
Author(s):  
David Russell
Keyword(s):  
Cultural Values ◽  
Social Life ◽  
Public Discourse ◽  
Matthew Arnold ◽  
Theory Of Education ◽  
The World

This chapter shows that, for while it is true that Matthew Arnold focused on “the question of cultural values and intellectual and aesthetic standards,” the chapter suggests that it was precisely this focus that enabled Arnold to develop, against the grain of public discourse, an egalitarian ethic and a theory of education founded in the practice of tact. Arnold's writings propose, not a prescriptive content (of specific objects, rules, values, canonical goods), but a tactful mode of relation. It is a handling of experience, which is “adequate,” in Arnold's term, both to relieving the strain of, and finding new—egalitarian and creative—possibilities for, aesthetic freedom in modern social life. This effect of tact Arnold calls “deliverance,” and a “help out of our present difficulties.” It is a relation, a formal movement of making contact with the world, rather than an appropriation of the knowledge that would master it.

On the Maturity of Software Maintenance and Other IT Services

2011 ◽  
pp. 51-74
Author(s):  
Frank Niessink
Keyword(s):  
Service Quality ◽  
Software Development ◽  
Software Maintenance ◽  
Two Dimensions ◽  
Point Of View ◽  
Technical Quality ◽  
It Services ◽  
High Quality ◽  
Functional Quality

In this chapter, we examine the differences between software maintenance and software development from a service point of view, and the consequences thereof for the maturity of software maintenance organizations. We argue that software maintenance can be seen as providing a service, whereas software development is primarily concerned with the development of products. Differences between products and services affect the way in which customers assess their respective quality. In particular, service quality is assessed in two dimensions: the technical quality — what the result of the service is — and the functional quality — how the service is delivered. Consequently, customers will judge the quality of software maintenance differently from that of software development. This in turn means that to deliver high quality results in software maintenance, both the functional quality and the technical quality dimension are important.

scholarly journals Perception of COVID-19 Restrictions on Daily Life among Japanese Older Adults: A Qualitative Focus Group Study

Healthcare ◽  
2020 ◽  
Vol 8 (4) ◽  
pp. 450
Author(s):  
Risa Takashima ◽  
Ryuta Onishi ◽  
Kazuko Saeki ◽  
Michiyo Hirano
Keyword(s):  
Older Adults ◽  
Focus Group ◽  
Rural Areas ◽  
Social Life ◽  
Functional Decline ◽  
Purpose In Life ◽  
Community Dwelling ◽  
Focus Group Study ◽  
Sense Of Purpose ◽  
Social Risks

The coronavirus disease 2019 (COVID-19) pandemic has exposed older adults to health and social risks. This study examined the perceptions of community-dwelling older adults regarding how COVID-19 restricted their daily lives. Six focus-group interviews were conducted with 24 participants (mean age, 78.2 ± 5.5 years) living in urban and rural areas in Japan. Then, a qualitative inductive content analysis was performed. Six themes were generated: “fear of infection and public, watchful eyes,” “consistency in daily personal life,” “pain from reducing my social life,” “readiness to endure a restricted life,” “awareness of positive changes in myself,” and “concern for a languishing society.” There was no change that would make their lives untenable, and they continued their daily personal lives at a minimum level. However, their social lives were reduced, which over the long term can lead to a lost sense of purpose in life. This was reported as an adverse factor in the development of other diseases and functional decline in previous studies. While there is no doubt that infection prevention is important, supporting older adults in engaging in activities that provide a sense of purpose in life could contribute to their present and future overall health including mental health.

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