Servicescape dan Pengaruhnya Terhadap Kepuasan Pelanggan: Studi Pada Konsumen Eduplex Bandung

Lifestyle communities are growing, have an impact on people's lives in fulfilling his needs.One of them, namely the need for food. To meet the needs of the food, people are more likely to go to a fast-food restaurant or Cafe. Specifically for the cafe, at this time many cafes are there in the city of Bandung stand not only to put forward products are sold, but also very attentive to the comfort of a given place.The purpose of this research is to know the servicescape and its effect on customer satisfaction at the Eduplex in Bandung.The sample in this study i.e. as many as 117 people respondents with the method of analysis used a classic assumption test, i.e. an analysis of descriptive statistics, correlation and simple linear regression, simple, the coefficient of determination and test hypotheses.

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Servicescape dan Pengaruhnya Terhadap Kepuasan Pelanggan: Studi Pada Konsumen Eduplex Bandung

Jurnal Riset Bisnis dan Investasi ◽

10.35697/jrbi.v5i2.1624 ◽

2019 ◽

Vol 5 (2) ◽

pp. 21

Author(s):

Azmi Mutia Ainun ◽

Maya Setiawardani

Keyword(s):

Linear Regression ◽

Customer Satisfaction ◽

Fast Food ◽

Descriptive Statistics ◽

Coefficient Of Determination ◽

Fast Food Restaurant ◽

Simple Linear Regression ◽

The City

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Maintaining Customer Loyalty by Intensifying Service Quality and Customer Satisfaction in Commuter Line Jabodetabek

Journal of Business and Economics ◽

10.15341/jbe(2155-7950)/09.10.2019/010 ◽

2019 ◽

Vol 10 (9) ◽

pp. 902-909

Author(s):

Umbas Krisnanto ◽

◽

Conny Marpaung ◽

Keyword(s):

Data Analysis ◽

Linear Regression ◽

Customer Satisfaction ◽

Service Quality ◽

Hypothesis Testing ◽

Customer Loyalty ◽

T Test ◽

Coefficient Of Determination ◽

Simple Linear Regression ◽

Significance Level

This study aims to determine and analyze the influence of Service Quality and Customer Satisfaction on Customer Loyalty in Jabodetabek Commuter Line. The sample of this study was 50 people. Methods of collecting data by distributing questionnaires. Data analysis using the analysis used is simple linear regression, t test and coefficient of determination. The results showed 1) Service Quality has a positive and significant effect on Customer Loyalty in Jabodetabek Commuter Line, with a significance level of 0.048; and supported by the results of hypothesis testing with a t-count value of 4.433 > t-table value of 1.95, with a significance of 0.048 or < 0.05; 2) Customer Satisfaction positive and significant effect on Customer Loyalty in Jabodetabek Commuter Line, with a level significance of 0,000; and supported by the results of hypothesis testing with a t-count value of 4,969 > t-table value of 1.95, with a significance of 0,000 or < 0.05, 3) Service quality and Customer Satisfaction have a positive and significant effect on Customer Loyalty in Jabodetabek Commuter Line, with a significance level of 0,000. This means that the hypothesis H0 is rejected and Ha is accepted so that it can be concluded that service quality and customer satisfaction together have a positive and significant effect on customer loyalty in Jabodetabek Commuter Line.

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PENGARUH KUALITAS PRODUK DAN KUALITAS LAYANAN TERHADAP KEPUASAN PELANGGAN

Jurnal Manajemen Bisnis Krisnadwipayana ◽

10.35137/jmbk.v5i3.160 ◽

2017 ◽

Vol 5 (3) ◽

Author(s):

Ismail Razak, SE., MS. ◽

Nirmala Putri Sari

Keyword(s):

Data Analysis ◽

Linear Regression ◽

Customer Satisfaction ◽

Service Quality ◽

Product Quality ◽

Sampling Method ◽

Primary Data ◽

Analysis Method ◽

Simple Linear Regression ◽

The City

The aim of this study was to analize the effects of product quality and service quality on the customer satisfaction. This study took place in the City of Bekasi and objects in this study are all customer who use the Matrass GM-9000. Primary data was obtained from customers of Matrass GM-9000 in Bekasi City through admission filling of questionnaire by using scale of Likert. The respondent of this study was chosen through accidental sampling method, and data analysis method was simple linear regression and multiple linear regression. The results of this study indicated that product quality and service quality positively and significant influenced the customer satisfaction

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Pengaruh Service Quality terhadap Customer Satisfaction Pada PT. Bank Jateng KCP Cepu

EQUILIBRIUM Jurnal Ilmiah Ekonomi dan Pembelajarannya ◽

10.25273/equilibrium.v6i1.2189 ◽

2018 ◽

Vol 6 (1) ◽

pp. 86

Author(s):

Zariahwati Ajining Pambudi

Keyword(s):

Linear Regression ◽

Customer Satisfaction ◽

Service Quality ◽

Hypothesis Test ◽

Sampling Technique ◽

T Test ◽

Coefficient Of Determination ◽

Simple Linear Regression ◽

Test Of Hypothesis ◽

Study Population

This research has a purpose to know the implementation of Service Quality, to know the Customer Satisfaction at PT. Bank Jateng KCP Cepu. In this study population consists of 1.000 customer satisfaction with a sample of 286 using Incidental sampling technique. Data were taken by questionnaire, observation and documentation. The analysis was processed with SPSS program version 22.0 using simple linear regression with test of hypothesis test of determination and t test. The result of research shows that the result of Simple Linear Regression Test is Y = 9,311 + 0,763 X, constant of 9,311 means if variable of Service Quality is still value then Customer Satisfaction is 0,763 so there is influence between Service Quality to Customer Satisfaction. The result of Coefficient of Determination ( ) is known 0,400 means 40% Service Quality is influenced by Customer Satisfaction, while the rest 60% Service Quality is influenced by other variables not examined in this research. Then, the result of t test obtained value is 13,765 while equal to 1,9683. This means that the value of > (13,765>1,9683) so it can be concluded that Ho is rejected and Ha accepted, meaning there is influence the Service Quality to Customer Satisfaction at PT. Bank Jateng KCP Cepu.

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Pengaruh Kualitas Layanan Internet Banking terhadap Kepuasan Nasabah pada PT Bank Negara Indonesia Persero Tbk KC Madiun

EQUILIBRIUM Jurnal Ilmiah Ekonomi dan Pembelajarannya ◽

10.25273/equilibrium.v6i1.2187 ◽

2018 ◽

Vol 6 (1) ◽

pp. 71

Author(s):

Febri Nur Endah Safitri

Keyword(s):

Linear Regression ◽

Customer Satisfaction ◽

Hypothesis Test ◽

Sampling Technique ◽

Internet Banking ◽

T Test ◽

Coefficient Of Determination ◽

Simple Linear Regression ◽

Banking Service

This research has purpose to know the quality of internet banking service in PT BNI Persero Tbk KC Madin, to know customer satisfaction at PT BNI Persero Tbk KC Madiun. In this study the population consists of 512 customers with a sample of 225 clients taken with Incidental sampling technique. Technique of taking data taken by questionnaire, observation and documentation. The analysis was processed with SPSS version 20.0 using simple linear regression with hypothesis test, determination test and t test. The result of the research shows that the result of Simple Linear Regression Test is Y = 12,646 + 0,635 X, constant equal to 12,646 meaning if variable of Quality of Internet Banking Service is fixed then Customer Satisfaction amount is 0,635 so there is influence between Quality of Internet Banking Service to Customer Satisfaction. The result of Coefficient of Determination Adjust (R2) is known 0,377 means 37,7% Quality of Internet Banking Service influenced by Customer Satisfaction, while the rest 62,3% Quality of Internet Banking Service influenced by other variable not examined in this research. The result of t test is t_hitung value is 11,697 while t_tabel is 1,651. This means that the value of 〖t〗 _count> t_table (11,697> 1,651). so it can be concluded that Ho is rejected and Ha accepted.

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PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA APLIKASI MANAJEMEN LAUNDRY 1010DRY

SEGMEN Jurnal Manajemen dan Bisnis ◽

10.37729/sjmb.v17i1.6605 ◽

2021 ◽

Vol 17 (1) ◽

Author(s):

Oji Setyawan ◽

Wisnu Wibowo

Keyword(s):

Linear Regression ◽

Customer Satisfaction ◽

Customer Service ◽

Quantitative Method ◽

Coefficient Of Determination ◽

Quality Service ◽

Linear Regression Equation ◽

Simple Linear Regression ◽

Management Application ◽

System Maintenance

Customer satisfaction is so important for service company because it would lead the customer to be loyal to the company. However, obtaining customer satisfaction is not easy because it needs a commitment from the company to provide the best quality service to satisfied the customer. At the beginning of the launch of 1010dry application by PT. Tenten Digital Indonesia, 1010dry has low rating and some reviews about issues on the application. PT. Tenten Digital Indonesia has been trying to solve the problem by improving their service both customer service and system maintenance untill the rating and the amount of new member each month has been increase. Therefore, the aim of this study is to examine the influence of quality service to customer satisfaction of 1010dry laundry management application. The method used in this research is quantitative method by using simple linear regression equation. Data was obtained from the member of 1010dry laundry management application by using questionnaire. The result of this research shows that quality service has significant influence to customer satisfaction (6,317 > 2,074 and 0,000 < 0,05) with coefficient of determination is 64,5%. Keywords: quality service and customer satisfaction.

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Developing Equations for Converting Digestible Energy to Metabolizable Energy for Korean Hanwoo Beef Cattle

Animals ◽

10.3390/ani11061696 ◽

2021 ◽

Vol 11 (6) ◽

pp. 1696

Author(s):

Ridha Ibidhi ◽

Rajaraman Bharanidharan ◽

Jong-Geun Kim ◽

Woo-Hyeong Hong ◽

In-Sik Nam ◽

...

Keyword(s):

Linear Regression ◽

Beef Cattle ◽

Strong Relationship ◽

Dietary Factors ◽

Metabolizable Energy ◽

Coefficient Of Determination ◽

Simple Linear Regression ◽

Male And Female ◽

Digestible Energy ◽

Wide Range

This study was performed to update and generate prediction equations for converting digestible energy (DE) to metabolizable energy (ME) for Korean Hanwoo beef cattle, taking into consideration the gender (male and female) and body weights (BW above and below 350 kg) of the animals. The data consisted of 141 measurements from respiratory chambers with a wide range of diets and energy intake levels. A simple linear regression of the overall unadjusted data suggested a strong relationship between the DE and ME (Mcal/kg DM): ME = 0.8722 × DE + 0.0016 (coefficient of determination (R2) = 0.946, root mean square error (RMSE) = 0.107, p < 0.001 for intercept and slope). Mixed-model regression analyses to adjust for the effects of the experiment from which the data were obtained similarly showed a strong linear relationship between the DE and ME (Mcal/kg of DM): ME = 0.9215 × DE − 0.1434 (R2 = 0.999, RMSE = 0.004, p < 0.001 for the intercept and slope). The DE was strongly related to the ME for both genders: ME = 0.8621 × DE + 0.0808 (R2 = 0.9600, RMSE = 0.083, p < 0.001 for the intercept and slope) and ME = 0.7785 × DE + 0.1546 (R2 = 0.971, RMSE = 0.070, p < 0.001 for the intercept and slope) for male and female Hanwoo cattle, respectively. By BW, the simple linear regression similarly showed a strong relationship between the DE and ME for Hanwoo above and below 350 kg BW: ME = 0.9833 × DE − 0.2760 (R2 = 0.991, RMSE = 0.055, p < 0.001 for the intercept and slope) and ME = 0.72975 × DE + 0.38744 (R2 = 0.913, RMSE = 0.100, p < 0.001 for the intercept and slope), respectively. A multiple regression using the DE and dietary factors as independent variables did not improve the accuracy of the ME prediction (ME = 1.149 × DE − 0.045 × crude protein + 0.011 × neutral detergent fibre − 0.027 × acid detergent fibre + 0.683).

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Customer Satisfaction Measurement – Clustering Approach

Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis ◽

10.11118/actaun201866020561 ◽

2018 ◽

Vol 66 (2) ◽

pp. 561-569 ◽

Cited By ~ 1

Author(s):

David Schüller ◽

Jan Pekárek

Keyword(s):

Linear Regression ◽

Customer Satisfaction ◽

Hierarchical Clustering ◽

Theory And Practice ◽

Coefficient Of Determination ◽

Individual Factors ◽

Marketing Theory ◽

Linear Regression Models ◽

Satisfaction Measurement ◽

Customer Satisfaction Measurement

The paper deals with the issue of customer satisfaction measurement. The aim of this study is to determine the importance of the individual factors and their impact on total customer satisfaction for multiple segments by using linear regression and hierarchical clustering. This study is focused on the market of café establishment. We applied hierarchical clustering with Ward’s criterion to partition customers into segments and then we developed linear regression models for each segment. Linear models for partitioned data showed higher coefficient of determination than the model for the whole market. The results revealed that there are quite significant differences in rankings of customer satisfaction factors among the segments. This is caused by the different preferences of customers. The clustered data allows to achieve a higher homogeneity of data within the segment, which is crucial both for marketing theory and practice. The approach i.e. partitioning the market into smaller more specific segments could become perspective for marketing use in different economic sectors. This attitude can allow marketers to target better on customer segments according to the importance of individual factors.

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ANALISIS PENGARUH PENAGIHAN PAJAK DENGAN SURAT PAKSA TERHADAP PENERIMAAN PAJAK DI KANTOR PELAYANAN PAJAK PRATAMA ARGAMAKMUR PROVINSI BENGKULU

EKOMBIS REVIEW: Jurnal Ilmiah Ekonomi dan Bisnis ◽

10.37676/ekombis.v5i2.389 ◽

2017 ◽

Vol 5 (2) ◽

Author(s):

Adhitya Yuspitara ◽

Karona Cahya Susena ◽

Herlin

Keyword(s):

Linear Regression ◽

Income Tax ◽

Linear Regression Analysis ◽

Secondary Data ◽

Coefficient Of Determination ◽

Tax Revenue ◽

Simple Linear Regression ◽

Simple Correlation ◽

Tax Collection ◽

Made In

Adhitya Yuspitara, Karona Cahya Susena, Herlin; The purpose of this study is to provide an overview of tax collection actions with a forced letter made in the tax office Pratama Argamakmur, Knowing the effect of tax collection by a forced letter in the tax service office pramama argamakmur in order to increase tax revenue in KPP Prtama Argamakmur in particular corporate income tax. Data collection method used is secondary data in the form of documentation. The method of analysis used is simple linear regression analysis and hypothesis testing with t test. Based on the results of research and data analysis on the effect of tax collection with a letter of force against tax revenue in the tax office Pratama Argamakmur can draw the conclusion of the results of simple correlation analysis, simple linear regression value Y=7.105.100,391+977.683,917X r value = 0,803 The coefficient of determination = 0.645 and the value of t arithmetic greater than t table is 5,714>1.725 it indicates that Ho is rejected and Ha received which means that there is influence of tax collection with the letter of force against the tax revenue.Key Words: Tax collection and Tax Receipts

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PENGARUH KEPRIBADIAN TERHADAP KINERJA KARYAWAN DI HOTEL ELRESAS LAMONGAN

Adbis: Jurnal Administrasi dan Bisnis ◽

10.33795/j-adbis.v11i2.32 ◽

2017 ◽

Vol 11 (2) ◽

pp. 221

Author(s):

Nilawati Fiernaningsih

Keyword(s):

Linear Regression ◽

Employee Performance ◽

Hypothesis Test ◽

Sampling Technique ◽

Coefficient Of Determination ◽

Simple Linear Regression ◽

Performance Variables ◽

Descriptive Research ◽

Quantitative Descriptive ◽

Entire Amount

The purpose of this study to determine the effect of personality on employee performance. The type of research used is quantitative descriptive research. Sampling technique using non probability sampling method with saturated sampling technique that is taking the entire amount of the population to be sampled that is a number of 30 respondents. Methods of data collection by interview, questionnaire and observation. For data analysis used simple linear regression. Based on the analysis of data processing that has been tested in this study stated valid and reliable. The result of simple linear regression equation is Y = 26,309 + 2,061X. Results of the hypothesis test are known to be> ttable> 5,025> 2.048. Coefficient of determination of 0.474. While the percentage of the magnitude of the influence between the variable personality and employee performance variables of 49.2% and the rest of 50.8% influenced by other variables not examined in this study.

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