scholarly journals PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA APLIKASI MANAJEMEN LAUNDRY 1010DRY

2021 ◽  
Vol 17 (1) ◽  
Author(s):  
Oji Setyawan ◽  
Wisnu Wibowo
Keyword(s):  
Linear Regression ◽  
Customer Satisfaction ◽  
Customer Service ◽  
Quantitative Method ◽  
Coefficient Of Determination ◽  
Quality Service ◽  
Linear Regression Equation ◽  
Simple Linear Regression ◽  
Management Application ◽  
System Maintenance

Customer satisfaction is so important for service company because it would lead the customer to be loyal to the company. However, obtaining customer satisfaction is not easy because it needs a commitment from the company to provide the best quality service to satisfied the customer. At the beginning of the launch of 1010dry application by PT. Tenten Digital Indonesia, 1010dry has low rating and  some reviews about issues on  the application. PT. Tenten Digital Indonesia has been trying to solve the problem by improving their service both customer service and system maintenance untill the rating and the amount of new member each month has been increase. Therefore, the aim of this study is to examine the influence of quality service to customer satisfaction of 1010dry laundry management application. The method used in this research is quantitative method by using simple linear regression equation. Data was obtained from the member of 1010dry laundry management application by using questionnaire. The result of this research shows that quality service has significant influence to customer satisfaction (6,317 > 2,074 and 0,000 < 0,05) with coefficient of determination is 64,5%. Keywords: quality service and customer satisfaction.

scholarly journals PENGARUH SUASANA TOKO TERHADAP KEPUASAN PELANGGAN

2016 ◽  
Vol 2 (2) ◽  
pp. 110
Author(s):  
Rizky Carlos Pandapotan ◽  
Maya Setiawardani
Keyword(s):  
Linear Regression ◽  
Customer Satisfaction ◽  
Quantitative Method ◽  
Descriptive Analysis ◽  
Linear Regression Analysis ◽  
Mean Value ◽  
The Other ◽  
Coefficient Of Determination ◽  
Test Results ◽  
Linear Regression Equation

Store atmosphere is a condition in a store that is formed by the tangible and intangible components, which can influence consumer behavior, such as customer satisfaction. Customer satisfaction is the level of one's feelings after comparing the performance or perceived value with expectations. This study used a quantitative method, such questionnaires which distributed to 142 respondents and also the observations results. In addition, this study uses three types of analysis to achieving the objectives, namely descriptive analysis, correlation analysis and linear regression analysis. Meanwhile, the results of this study indicate that store atmosphere good categories with a mean value of 3.72 and customer satisfaction at high category with a mean value of 4.09. In addition, the coefficient of determination test indicates that the effect of store atmosphere contributes 27.7%to customer satisfaction and the other of 72.3% is the contribution of the influence from the other variables which not examined in this study. Based on test results obtained linear regression equation such Y = 26.711 + 0,367X. This is show that if there is additional to the store atmosphere, the customer satisfaction will be increased by 0,367. And the results of hypothesis testing indicate that there are significant influences between store atmosphere and customer satisfaction at theToko Buku Togamas Branch Supratman Bandung.

Maintaining Customer Loyalty by Intensifying Service Quality and Customer Satisfaction in Commuter Line Jabodetabek

2019 ◽  
Vol 10 (9) ◽  
pp. 902-909
Author(s):  
Umbas Krisnanto ◽  
◽  
Conny Marpaung ◽  
Keyword(s):  
Data Analysis ◽  
Linear Regression ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Hypothesis Testing ◽  
Customer Loyalty ◽  
T Test ◽  
Coefficient Of Determination ◽  
Simple Linear Regression ◽  
Significance Level

This study aims to determine and analyze the influence of Service Quality and Customer Satisfaction on Customer Loyalty in Jabodetabek Commuter Line. The sample of this study was 50 people. Methods of collecting data by distributing questionnaires. Data analysis using the analysis used is simple linear regression, t test and coefficient of determination. The results showed 1) Service Quality has a positive and significant effect on Customer Loyalty in Jabodetabek Commuter Line, with a significance level of 0.048; and supported by the results of hypothesis testing with a t-count value of 4.433 > t-table value of 1.95, with a significance of 0.048 or < 0.05; 2) Customer Satisfaction positive and significant effect on Customer Loyalty in Jabodetabek Commuter Line, with a level significance of 0,000; and supported by the results of hypothesis testing with a t-count value of 4,969 > t-table value of 1.95, with a significance of 0,000 or < 0.05, 3) Service quality and Customer Satisfaction have a positive and significant effect on Customer Loyalty in Jabodetabek Commuter Line, with a significance level of 0,000. This means that the hypothesis H0 is rejected and Ha is accepted so that it can be concluded that service quality and customer satisfaction together have a positive and significant effect on customer loyalty in Jabodetabek Commuter Line.

scholarly journals Pengaruh Service Quality terhadap Customer Satisfaction Pada PT. Bank Jateng KCP Cepu

2018 ◽  
Vol 6 (1) ◽  
pp. 86
Author(s):  
Zariahwati Ajining Pambudi
Keyword(s):  
Linear Regression ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Hypothesis Test ◽  
Sampling Technique ◽  
T Test ◽  
Coefficient Of Determination ◽  
Simple Linear Regression ◽  
Test Of Hypothesis ◽  
Study Population

<p><em>This research has a purpose to know the implementation of Service Quality, to know the Customer Satisfaction at PT. Bank Jateng KCP Cepu. </em><em>In this study population consists of 1.000 customer satisfaction with a sample of 286 using Incidental sampling technique. Data were taken by questionnaire, observation and documentation. The analysis was processed with SPSS program version 22.0 </em>using simple linear regression with test of hypothesis test of determination and t test. <em>The result of research shows that the result of Simple Linear Regression Test is Y = 9,311 + 0,763 X, constant of 9,311 means if variable of Service Quality is still value then Customer Satisfaction is 0,763 so there is influence between Service Quality to Customer Satisfaction. The result of Coefficient of Determination (</em> <em>) is known 0,400 means 40% Service Quality is influenced by Customer Satisfaction, while the rest 60% Service Quality is influenced by other variables not examined in this research. Then, the result of t test obtained </em> <em>value is 13,765 while  </em> <em> equal to 1,9683. This means that the value of</em><em> </em><em> </em> <em> &gt; </em> <em> (13,765&gt;1,9683) so it can be concluded that Ho is rejected and Ha accepted, meaning there is influence the Service Quality to Customer Satisfaction at </em><em>             </em><em>PT. Bank Jateng KCP Cepu.</em></p>

scholarly journals Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Jasa Service Pada PT. Astra International Tbk. – Daihatsu Malalayang

2019 ◽  
Vol 8 (2) ◽  
pp. 51
Author(s):  
Gisyel Angely ◽  
Johny R. E. Tampi ◽  
Danny D. S. Mukuan
Keyword(s):  
Linear Regression ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Multiple Linear Regression ◽  
Customer Service ◽  
Linear Regression Analysis ◽  
Analysis Data ◽  
Multiple Linear Regression Analysis ◽  
Service Satisfaction ◽  
Coefficient Of Determination

The purpose of this study was to study the effect of service quality consisting of tangible, reliability, responsiveness, assurance, and empathy strengthening towards customer satisfaction. Regarding the problem in this study, whether the service quality offered to customer satisfaction services at PT. Astra International Tbk. - Daihatsu Malalayang. This type of research is quantitative research with descriptive research. The populations in this study were all service customers at PT. Astra International Tbk. - Daihatsu Malalayang, with a sample of 99 respondents. Technique analysis data uses multiple linear regression, t test, f test, and test coefficient of determination (R2). Based on the results of multiple linear regression analysis that includes simultaneous tangible, reliability, responsiveness, assurance, and empathy strengthen the service satisfaction of customers at PT. Astra International Tbk. - Daihatsu Malalayang by 54.0%. While the variables of reliability, responsiveness, and assurance are not partial to customer service satisfaction at PT. Astra International Tbk. - Daihatsu Malalayang. And the most dominant service quality variable is empathy.

scholarly journals PENGARUH KEPEMIMPINAN KEPALA SEKOLAH TERHADAP KINERJA GURU PADA SEKOLAH DASAR NEGERI 006 PERAWANG BARAT

2019 ◽  
Vol 10 (4) ◽  
pp. 493-505
Author(s):  
Herman Rupat
Keyword(s):  
Elementary School ◽  
Linear Regression ◽  
Principal Leadership ◽  
Research Method ◽  
Teacher Performance ◽  
Regression Equation ◽  
Coefficient Of Determination ◽  
Linear Regression Equation ◽  
Simple Linear Regression ◽  
Research Population

The research was conducted at Elementary School 006 Of Perawang Barat. The purpose of this study is to determine the influence of Principal Leadership on Teacher Performance at Elementary School 006 Of Perawang Barat. The research method is descriptive with quantitative approach, with the research population is teachers of Elementary School 006 Of Perawang Barat as many as 43 teachers. While the number of samples determined in this study is the entire population minus 1 principal so that a total of 42 teachers. Based on simple linear regression equation Y = 22,609 + 0,744X. hence seen constants equal to 22,609, so influace of principal leadership on teacher performance is positive proven b = 0,744 meaning that every increase of headmaster leadership one unit will increase teacher performance at Elementary School 006 Of Perawang Barat at 1,235. The Leadership variable with tcount 4,264 > ttable 2,021 with significant level 0.000 less than 5%. Then Ho is rejected and Ha accepted, meaning the leadership variable of principal has a positive and significant effect on teacher performance in Elementary School 006 Of Perawang Barat. The value of R-square (coefficient of determination) is 0,313, this indicates that the principal's leadership contributes to the teacher performance in Elementary School 006 Of Perawang Barat by 31,3%, while the rest (100% - 31,3%) = 68,7% influenced by other variable outside of variable in this research.

scholarly journals Pengaruh Kualitas Layanan Internet Banking terhadap Kepuasan Nasabah pada PT Bank Negara Indonesia Persero Tbk KC Madiun

2018 ◽  
Vol 6 (1) ◽  
pp. 71
Author(s):  
Febri Nur Endah Safitri
Keyword(s):  
Linear Regression ◽  
Customer Satisfaction ◽  
Hypothesis Test ◽  
Sampling Technique ◽  
Internet Banking ◽  
T Test ◽  
Coefficient Of Determination ◽  
Simple Linear Regression ◽  
Banking Service

<p><em>This research has purpose to know the quality of internet banking service in PT BNI Persero Tbk KC Madin, to know customer satisfaction at PT BNI Persero Tbk KC Madiun. In this study the population consists of 512 customers with a sample of 225 clients taken with Incidental sampling technique. Technique of taking data taken by questionnaire, observation and documentation. The analysis was processed with SPSS version 20.0 using simple linear regression with hypothesis test, determination test and t test. The result of the research shows that the result of Simple Linear Regression Test is Y = 12,646 + 0,635 X, constant equal to 12,646 meaning if variable of Quality of Internet Banking Service is fixed then Customer Satisfaction amount is 0,635 so there is influence between Quality of Internet Banking Service to Customer Satisfaction. The result of Coefficient of Determination Adjust (R2) is known 0,377 means 37,7% Quality of Internet Banking Service influenced by Customer Satisfaction, while the rest 62,3% Quality of Internet Banking Service influenced by other variable not examined in this research. The result of t test is t_hitung value is 11,697 while t_tabel is 1,651. This means that the value of </em><em>〖</em><em>t</em><em>〗</em><em> _count&gt; t_table (11,697&gt; 1,651). so it can be concluded that Ho is rejected and Ha accepted.</em></p>

scholarly journals EMPOWERMENT VISIONARY LEADERSHIP AND JOB SATISFACTION TO IMPROVE TEACHER CREATIVITY

2019 ◽  
Vol 3 (2) ◽  
pp. 90-94
Author(s):  
Peni Apriyani ◽  
Entis Sutisna ◽  
Henny Suharyati
Keyword(s):  
Job Satisfaction ◽  
Linear Regression ◽  
Correlation Coefficient ◽  
Positive Relationship ◽  
Visionary Leadership ◽  
Coefficient Of Determination ◽  
Linear Regression Equation ◽  
Simple Linear Regression ◽  
Significant Positive Relationship ◽  
Teacher Creativity

This study examines the improvement of teacher creativity which is driven by the visionary leadership strength of the principal and teacher job satisfaction. The survey method with the correlational approach was used in this study to describe the strong relationship between teacher creativity as the dependent variable with the visionary leadership of the principal and teacher satisfaction as an independent variable. The population in this study were all permanent teachers of foundation  Private Vocational High Schools in Parungkuda Sukabumi District. Samples were taken using a proportional random sampling technique totaling 96 teachers. The data analysis technique of the research results consisted of the first, statistical description and the second by using inferential statistics to test the hypothesis. The results showed that: (1) there was a very significant positive relationship between Principal Visionary Leadership and Teacher Creativity with a simple linear regression equation Ŷ = 89.33 + 0.32 X1 and the correlation coefficient value ry.1 = 0.217. The coefficient of determination r2y.1 = 0.217 means that the Visionary Leadership of the Principal (X1) contributes to the teacher's creativity by 16.50%; (2) there is a very significant positive relationship between Job Satisfaction with teacher creativity with a simple linear regression equation Ŷ = 88.48 + 0.31 X2 and the correlation coefficient ry.2 = 0.319, and the coefficient of determination r2y.2 = 0.122 which means that the contribution of Job Satisfaction (X2) to the creativity of teachers is 20.46%. (3) there is a very significant positive relationship between Principal Visionary Leadership and Job Satisfaction together with teacher creativity with multiple linear regression equations 88 = 77.25 + 0.21 X1 + 0.12 X2 and the value of the correlation coefficient ry. 12 = 0.165. The coefficient of determination r2y.12 = 0.390 means that the Visionary Leadership of the Principal (X1) and Job Satisfaction (X2) jointly contribute to the teacher's Creativity (Y) of 21.70%.

scholarly journals Pengaruh Terpaan Akun Instagram @bekasifood Terhadap Preferensi dalam Memilih Kuliner di Bekasi

2021 ◽  
Vol 3 (2) ◽  
pp. 140-149
Author(s):  
Muhamad Andi Wiryawan ◽  
Widyo Nugroho
Keyword(s):  
Linear Regression ◽  
Research Method ◽  
Quantitative Method ◽  
T Test ◽  
Coefficient Of Determination ◽  
Simple Linear Regression ◽  
Uses And Gratification ◽  
Regression Test ◽  
Exposure Variable

Instagram account @bekasifood is an account that often shares various culinary informations. This information can be used as a basis and reference for the tendency of the community or followers of the account in choosing the type of culinary. This study aims to determine the effect of exposure to the Instagram account @bekasifood on preferences in choosing culinary in Bekasi. The research method used is a quantitative method with the main theory of Uses and Gratification. Determination of the sample size in this study uses the Taro Yamane formula. Based on the result of hypothesis testing, namely the T test and F test, the result shows that preference in choosing culinary in Bekasi can be influenced by exposure to the Instagram account @bekasifood. Aimed at the simple linear regression test and t test that motives affect preference in choosing culinary in Bekasi. The hypothesis which states that “there is a significant effect of exposure to the @bekasifood Instagram account on preferences in choosing culinary in Bekasi for followers is accepted. In this study, it can be seen that the value of the coefficient of determination R Square is 0.733. These result explains the ability of the account exposure variable (X) to influence the preference variable in choosing culinary (Y) followers of the @bekasifood Instagram account, which is 73.3%, while the rest is explained by other factors not found in this study.

scholarly journals PENGARUH KONFLIK TERHADAP KINERJA PEGAWAI DI SEKRETARIAT DPRD KABUPATEN SIAK

2020 ◽  
Vol 11 (1) ◽  
pp. 77-91
Author(s):  
Eka Putra
Keyword(s):  
Regression Analysis ◽  
Data Analysis ◽  
Linear Regression ◽  
Linear Regression Analysis ◽  
The Other ◽  
Coefficient Of Determination ◽  
Linear Regression Equation ◽  
Simple Linear Regression ◽  
Work Unit

This research was conducted at the DPRD Secretariat Of The Siak Regency. The purpose of this study was to determined the effect of conflict on the performance of employees in the DPRD Secretariat of Siak Regency. The population in this study were 44 people from the DPRD Secretariat Of The Siak Regency. While the number of samples set in this study are all of the population of 44 people. Data analysis using simple linear regression analysis with SPSS 16.00 for Windows. Based on a simple linear regression equation Y = 18,397 + 0,656X. Conflict variables (X) with t count (4,336) > t table (2,018) and probability (0,00) <0,05. Then Ho is rejected and Ha is accepted, meaning that the conflict variable has a positive and significant effect on the performance of the DPRD Secretariat Of The Siak Regency. R-square value can be obtained (coefficient of determination) of 0.309 or 30.9%. This shows that conflict contributes to the performance of the Siak Regency DPRD Secretariat employees by 30.9%, while the remaining 60.1% is influenced by other variables outside the variables in this study. The recommendation given that better to be able to create a conducive atmosphere related to the delegation of tasks from a work unit to another work unit in order to facilitate the performance of employees with measurable to avoid accumulating a job in a work unit. In the other side, employees must know and  understand about their task and job desk in order to improve their performance.

scholarly journals Servicescape dan Pengaruhnya Terhadap Kepuasan Pelanggan: Studi Pada Konsumen Eduplex Bandung

2019 ◽  
Vol 5 (2) ◽  
pp. 21
Author(s):  
Azmi Mutia Ainun ◽  
Maya Setiawardani
Keyword(s):  
Linear Regression ◽  
Customer Satisfaction ◽  
Fast Food ◽  
Descriptive Statistics ◽  
Coefficient Of Determination ◽  
Fast Food Restaurant ◽  
Simple Linear Regression ◽  
The City

Lifestyle communities are growing, have an impact on people's lives in fulfilling his needs.One of them, namely the need for food. To meet the needs of the food, people are more likely to go to a fast-food restaurant or Cafe. Specifically for the cafe, at this time many cafes are there in the city of Bandung stand not only to put forward products are sold, but also very attentive to the comfort of a given place.The purpose of this research is to know the servicescape and its effect on customer satisfaction at the Eduplex in Bandung.The sample in this study i.e. as many as 117 people respondents with the method of analysis used a classic assumption test, i.e. an analysis of descriptive statistics, correlation and simple linear regression, simple, the coefficient of determination and test hypotheses.

Sign in / Sign up

Export Citation Format

Share Document