scholarly journals MANAJEMEN MUTU TERPADU DI PESANTREN

2021 ◽  
Vol 15 (2) ◽  
pp. 195-226
Author(s):  
Siti Aimah
Keyword(s):  
Quality Management ◽  
Service Providers ◽  
Stakeholder Involvement ◽  
Boarding School ◽  
Quality Standards ◽  
Customer Expectations ◽  
Implementation Evaluation ◽  
Quality Culture ◽  
Analysis Technique ◽  
The Impact

The purpose of this study is to find; planning, implementation, evaluation, follow-up, characteristics and impacts of quality standards on the application of integrated quality management in Pondok Pesantren Darussalam Blokagung and Pondok Pesantren Modern Al-Kautsar Banyuwangi. This study uses a qualitative approach to the data collection techniques used that are: observation, interviews and documentation. The data analysis technique uses interactive three models that are: data reduction, data presentation, conclusion drawing. The results of this research: first, the pattern of MMT application in pesantren is influenced by the typology of the education system used, but substantially has the same pattern of organizing, planning, implementing, monitoring and innovation. The pattern formed a cycle that repeated itself in the implementation of quality activities with the control of the person responsible for quality in collaboration with all stakeholders in the Islamic boarding school, especially the organizers of the managed educational activities; second, characteristics of MMT in pesantren that is focus on customers in providing satisfaction, total stakeholder involvement both internal and external in organizing quality activities, quality standards that are in line with customer desires, commitment of pesantren education service providers in supporting the improvement of quality culture, continuous improvement through improving quality standards in line with increasing customer expectations and innovation values ​​of the quality of the pesantren so that the public is increasingly in demand,  prospective students and users, the integration of education and dual graduation is now increasingly in demand by the community; third the impact of implementing integrated quality management in pesantren is improvement of quality culture that triggers public appeal, to register their children in Islamic boarding schools and increasing number of students in pesantren, the increasing recognition of the quality (education) of pesantren in the community.

scholarly journals The EUA education policy: quality assurance strategies

Osvitolohiya ◽  
2017 ◽  
pp. 143-149 ◽  
Author(s):  
Iryna Sokolova ◽  
Keyword(s):  
Higher Education ◽  
Quality Assurance ◽  
Quality Management ◽  
Focal Point ◽  
Management Strategies ◽  
Reform Process ◽  
Policy Statement ◽  
Quality Culture ◽  
Wide Range ◽  
The Impact

The Bologna Reform Process, which became the focal point of reform in most European countries, brought a wide range of quality concerns into the central arena of higher education discourse. Quality Assurance processes were supposed to support an increased institutional attention. The aim of this paper is to create a better the EUA's Input to EHEA Policy Making. EUA carries out a variety of activities that are underpinned by the belief that the main responsibility for quality assurance lies within higher education institutions. EUA Policy Statement on Quality and Quality Assurance in the European Higher Education Area аre identified and described in the article.It is determined the impact of the EUA in shaping European quality culture through the development of educational policy and decision-conceptual documents, the annual European Quality Assurance Forums to consolidate internal and external stakeholders, expand the dialogue format in the context of the EHEA changing landscape and the best practices implementation for quality assurance. The keynote presentations of the EQAF (2006-2016) focused on current trends in quality assurance. The quality culture approach promoted by EUAdiffers clearly frommore traditional quality management strategies, shifting attention to more development-oriented and value-based aspects. Based on the results of the projects different approaches towards quality, quality culture, or formal quality assurance and accreditation procedures are focusedin the paper. The Institutional evaluation programme in higher education, realizedin 45 countries, is described. Other programs and projects that define the tasks of quality management are characterized in thepaper. Trends in quality assurance are presented in the article taking into account the national and European contexts. This paper outlines EUA key objectives for 2017-2019. Support the creation of thequality culture in higher education institutionsis one of them.

The impact of quality culture on quality management practices and performance in Chinese manufacturing firms

2015 ◽  
Vol 32 (8) ◽  
pp. 799-814 ◽  
Author(s):  
Sarah J. Wu
Keyword(s):  
Quality Management ◽  
Management Practices ◽  
Resistance To Change ◽  
Manufacturing Firms ◽  
Quality Performance ◽  
Content Type ◽  
Quality Practices ◽  
Quality Culture ◽  
Core Practices ◽  
The Impact

Purpose – One of the commonly cited problems in the implementation of quality practices is related to cultural resistance to change. While the importance of organizational culture to quality management (QM) practices has been recognized in the recent literature, little is known about how quality culture influences quality performance. The purpose of this paper is to examine the mechanism of how the nurture of quality culture in a firm influences quality performance. Design/methodology/approach – This study empirically assesses the path from quality culture to infrastructure practices, core practices, and finally to quality performance using data collected from 397 Chinese manufacturing firms in a structural equitation model. Findings – The results indicate a chain effect that quality culture serves as an antecedent for infrastructure practices to take effect and infrastructure practices provide a supporting foundation for core practices to generate positive impact on quality performance. Anything that breaks on the chain will cause a problem in quality practices implementation. Originality/value – The results of this study contribute to understanding the cultural implications for successful QM implementation. The study emphasizes that quality implementation needs to be considered as a system work where culture is an indispensible part. This offers practical insights of how firms operating in China could build quality advantages other than cost.

scholarly journals Islamic Boarding School Response to the Impact of COVID-19 in Maintaining the Pesantren Values

2021 ◽  
Vol 2 (2) ◽  
pp. 177-190
Author(s):  
Ahmad Salim ◽  
Ibnu Ubay Dillah ◽  
Ika Tri Susilowati
Keyword(s):  
Qualitative Method ◽  
Boarding School ◽  
Boarding Schools ◽  
Learning Activities ◽  
Data Display ◽  
Online Searching ◽  
Face To Face ◽  
Analysis Technique ◽  
Data Validity ◽  
The Impact

The COVID-19 affects all aspects of life, including Islamic boarding schools or pesantren. These institutions are having difficulty conducting online learning activities because they are not familiar with this method. This study aims to reveal Islamic boarding schools’ response toward the impact of COVID-19 in maintaining pesantren values at Pesantren Miftahul Ulum, Subang, West Java. The study utilized the descriptive qualitative method. The respondents of this study were teachers (ustadz), students (santri), and leaders (kyai). The data were collected through observation, interviews, documentation, and online searching.  The triangulation was employed as the data validity technique, and the data analysis technique used data reduction, data display, data verification, and conclusion. The result showed that pesantren responses in maintaining the pesantren values due to the impact of COVID-19 such as limiting the learning time in class, limiting the santri’s capacity per classroom, and limiting ustadz interaction with santri in the classroom. The learning process during the pandemic was carried out face-to-face and strictly adhered to the health protocol. The learning methods employed were sorogan, bandongan, and kempekan. Pesantren also internalizes morals to the students to guarantee the value.

scholarly journals ‘An exploration of stakeholder involvement in decision-making: a qualitative study of commissioning for alcohol services’

2020 ◽  
Author(s):  
hayley Alderson ◽  
Eileen Kaner ◽  
David Hunter ◽  
Amy O'Donnell ◽  
Angela Bate
Keyword(s):  
Public Health ◽  
Decision Making ◽  
Focus Groups ◽  
Health Care Policy ◽  
Service Providers ◽  
Stakeholder Involvement ◽  
Fluid Environment ◽  
Key Issues ◽  
Perceived Involvement ◽  
The Impact

Abstract Background: The concept of providing individuals with a ‘voice’ via stakeholder involvement has been advocated within English health care policy for several decades. Stakeholder involvement encourages people affected by an issue to contribute to planning and decision making regarding treatment and care, inclusive of providers and recipients of care. This paper explores stakeholder involvement within the commissioning of public health alcohol services and illustrates whether stakeholders perceived that meaningful involvement had taken place. Methods: We conducted a qualitative case study, inclusive of in-depth interviews with 10 Alcohol commissioners, 11 alcohol service providers and 6 general practitioners plus three facilitated focus groups with 31 alcohol service users. All interviews and focus groups were audio-recorded and data were transcribed verbatim. Thematic analysis drawing on Arnstein’s theory was used to discuss key issues related to participants involvement which are illuminated using direct quotes. Results: Overall findings suggest that most participants were aware of and could name various methods of stakeholder involvement, methods varied from formal strategically imposed mechanisms to innovative opportunities. We found that strategic mechanisms of involvement focused on collating data to help construct a national picture regarding service delivery. Using Arnstein’s ladder to illustrate the extent of stakeholder involvement, the majority of the participants perceived involvement to occur at the level of informing or consultation implying a level of tokenism. In addition, the impact of stakeholder involvement is not systematically monitored making it hard to identify the impact that involvement methods have had. Conclusion: This paper has shown a lack of consistency regarding the opportunities within the commissioning process for stakeholder involvement to influence service design and delivery. It is essential within public health that a deeper understanding is generated of who stakeholders are within this complex and fluid environment and to develop a clearer understanding of the different roles that stakeholders can play within the entire commissioning process in order to maximise its utility. Future commissioning guidance also needs to reflect more dimensionality than ladders of involvement currently afford.

Customer Service on Twitter

2015 ◽  
pp. 130-153 ◽  
Author(s):  
Alexa K. Fox ◽  
Scott Cowley
Keyword(s):  
Social Media ◽  
Service Delivery ◽  
Customer Service ◽  
Service Providers ◽  
Customer Expectations ◽  
Service Interaction ◽  
Service Expectations ◽  
Twitter Users ◽  
The Impact

Twitter is one of the world's most popular social media websites, and company spending on social media is rapidly increasing. One area of investment for companies in social media is customer service, but many marketers struggle to understand how micro-blogging can be integrated into customer service efforts. The purpose of this chapter is to explore customer service interaction on micro-blogs by understanding company and customer expectations on Twitter. The authors examine (1) whether gaps in service expectations exist between consumers and companies in a customer service scenario and (2) the impact of specific customer service response configurations on these consumer-company expectation gaps. Results of a study of Twitter users and customer service providers suggest that differences exist between customers' expectations of customer service on Twitter and companies' understanding of these expectations. The authors discuss how managers can use their understanding of these differences to make better decisions about service delivery through Twitter and other social media websites.

scholarly journals PERSEPSI PEGAWAI TERHADAP KEHADIRAN CALO LAYANAN ADMINISTRASI PADA DINAS KEPENDUDUKAN DAN CATATAN SIPIL KABUPATEN BIMA

2020 ◽  
Vol 2 (2) ◽  
pp. 166
Author(s):  
M.Ulfatul Akbar Jafar ◽  
M. Taufik Rachman ◽  
Dedy Iswanto
Keyword(s):  
Public Transportation ◽  
Service Providers ◽  
Birth Certificate ◽  
Document Management ◽  
Primary Data ◽  
Civil Registration ◽  
Service Bureau ◽  
Analysis Technique ◽  
The Government ◽  
The Impact

Public interest in the community is the main target in public service providers. Officials of the Office of Population and Civil Registry as a bureaucrat at the regional level are required to be able to handle the constraints faced in the government's promoted development efforts. Officials of the Office of Population and Civil Registration must be able to carry out its first function is to provide services to the community well, deft, effective and efficient. Another problem that often arises is the discipline of employees in providing services this proved many employees who come not on time, start the service not on time, rest not in time, and employees also home before the time to go home. This also greatly affects the service because if the shortage of employees then the counter service that will be opened also a little, so that the impact of many people who are not served. The purpose of this research are; 1) To know Employee Perception Against Attendance of Administration Service Bureau at Department of Population and Civil Regent of Bima Regency; 2) To know the Factors that may affect the Presence of Calo Administration Services At the Department of Population and Civil Registration Bima District.This research uses qualitative approach method with technique of determination of informant use Purposive sampling, meaning intentionally intake technique. Methods of data collection ie observation, interview (Interview) and documentation. Data type is qualitative data and sourced from secondary and primary data with data analysis technique Data Reduction, Data Presentation (Data Display), and Conclusion drawing / verification.The result of research shows that: The distance of the Office of Population and Civil Registry of Bima Regency is far and there is no public transportation passing through it. So that has a private vehicle that many do service in the Department of Population and Civil Registry Bima District, for people living in remote areas usually take care of services, especially the service of birth certificate by handing someone close to his relationship with bureaucracy or brokers even if they have to pay more. The presence of brokers is difficult to separate from public services. But now their existence began to decrease, because the government increasingly simplify the process of document management and licensing.)

scholarly journals Peran Lembaga Pengabdian dan Pengembangan Masyarakat (LP2M) Pesantren Al-Luqmaniyyah Yogyakarta dalam Mengurangi Masalah Krisis Keagamaan di Masyarakat Pelosok

2021 ◽  
Vol 21 (1) ◽  
pp. 123-136
Author(s):  
Aang Asari ◽  
Charismanto Charismanto
Keyword(s):  
Community Service ◽  
Qualitative Method ◽  
Boarding School ◽  
Structured Interviews ◽  
Remote Areas ◽  
Analysis Technique ◽  
Data Collection Process ◽  
The Impact ◽  
Religious Crisis ◽  
Religious Understanding

Penelitian ini berfokus pada salah satu kegiatan pengabdian yang telah terprogram setiap tahunnya di pondok pesantren Al-Luqmaniyyah Yogyakarta. Sasaran Pengabdian ini dikonsentrasikan pada daerah terpelosok yang dirasa masih membutuhkan pengembangan dan pemberdayaan. Khususnya mengenai pemahaman keagamaan masyarakat yang dinilai masih awam. Metode yang digunakan adalah metode kualitatif deskriptif. Penulis menceritakan hasil pengamatan dan pengalamannya serta dengan penelusuran dari data-data yang sudah didapat dari beberapa responden terkait. Pengambilan data pada penelitian ini menggunakan wawancara semi terstruktur dan observasi. Teknik analisis data dilakukan dengan cara reduksi data, penyajian data, dan penarikan kesimpulan. Hasil penelitian menunjukkan bahwa program tahunan Lembaga Pengabdian dan Pengembangan Masyarakat (LP2M) Pesantren Al-Luqmaniyyah yang dilaksanakan oleh santri-santri sebagai penggeraknya di lapangan, mampu untuk mengurangi krisis keagamaan di masyarakat. Selain itu pula dampak yang dirasakan masyarakat selaku objek dan santri sebagai subjek dari Lembaga Pengabdian dan Pengembangan Masyarakat ini bisa dirasakan oleh seluruh pihak terkait. Lembaga pengabdian dan pengembangan pondok pesantren ini juga masih tetap eksis dari awal berdiri hingga saat ini. This research focuses on one of the yearly programmed service activities at the Al-Luqmaniyyah Yogykarta Islamic boarding school. This Community Service target focuses on remote areas that still need development and empowerment. Especially regarding the religious understanding of the community which is still common. The method used is descriptive qualitative method. The author tells the results of his observations and experiences and also presents the results of tracing data obtained from several related respondents. The data collection process in this research used semi-structured interviews and observations. The data analysis technique was carried out by means of data reduction, data presentation, and drawing conclusions. The results showed that the annual program of the Institute for Community Service and Development (LP2M) of Al-Luqmaniyyah Islamic Boarding School which was implemented by the students as a driving force was able to reduce the religious crisis in society. In addition, the impact felt by the community as objects and students as subjects of this Community Service and Development Institute can be felt by all parties involved. This institution also still exists today.

Do ISO standards favour logistics provider efficiency, competitiveness and sustainability? A Slovenian perspective

2015 ◽  
Vol 26 (2) ◽  
pp. 275-295 ◽  
Author(s):  
Patricija Bajec ◽  
Danijela Tuljak-Suban ◽  
Evelin Krmac
Keyword(s):  
Service Providers ◽  
Quality Standards ◽  
Small Sample ◽  
Iso 14001 ◽  
Logistics Industry ◽  
Content Type ◽  
Logistics Service ◽  
Logistics Service Providers ◽  
The Impact ◽  
The Relationship

Purpose – The purpose of this paper is to investigate the prevalence of the application of standards and their positive influence on the efficiency and competitiveness of Slovenian logistics service providers. Moreover, an analysis was also done on the relationship between the adoption of the environmental standard and greater concern for the environment. Design/methodology/approach – A small sample analysis was done using a combination of statistical methods and an abductive approach. A χ2 analysis was utilized to test the hypotheses. Findings – Many benefits were indicated. However, a positive relationship between quality standards and efficiency, as well as competitiveness, was not confirmed. In addition, the implementation of ISO 14001 quality standards was found to have no effect on the higher investment in environmental protection. Research limitations/implications – This study is limited by its local aspect (Slovenia), small sample size and its focus on just quality standards and their external factors. Future studies should be extended to the countries of eastern Europe and should further examine the relationship of internal factors as well as the relationship between the adoption of quality standards and the supply chain. Practical implications – A survey is essential not just for the Slovenian industry but also for the wider logistics industry as well as for government authorities and standards providers. Originality/value – This is one of the first papers written to analyse the effects of quality standards on international logistics service providers and the first paper that has explored the impact of standards on Slovenian logistics service providers.

scholarly journals PENJAMINAN MUTU: PENERAPAN, PEMENUHAN, DAN PENGENDALIAN STANDAR MUTU SERTA IMPLEMENTASINYA DALAM DUNIA PENDIDIKAN

2019 ◽  
Vol 19 (2) ◽  
pp. 189-194
Author(s):  
APRIYANTI WIDIANSYAH
Keyword(s):  
Quality Management ◽  
Quality Standards ◽  
Quality Of Education ◽  
Implementation Quality ◽  
Customer Expectations ◽  
Descriptive Research ◽  
Management Functions ◽  
Research Types ◽  
And Control

The study was conducted to determine the application, fulfillment, and control of quality standards and their implementation in the world of education. Qualitative methods are used with Descriptive Research types. The results and discussion of efforts to maintain the quality of education are difficult to release in relation to quality management. In quality management all management functions carried out by education managers are directed so that all services provided to the maximum extent possible or exceed customer expectations. In connection with these efforts, efforts are needed to control quality or quality control. In the perspective of quality management, controlling the quality of a product after it is produced can face the risk of a number of products that do not meet the expected standards. This means that the production process is more expensive. In the field of education this logic also applies.  Keywords: Implementation, Quality Assurance, Education

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