scholarly journals Priority Analysis of Community Complaints through E-Government Based on Social Media

2019 ◽  
Vol 8 (3) ◽  
pp. 3345-3349
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Public Service ◽  
Service Performance ◽  
Government Response ◽  
The People ◽  
Information And Communication ◽  
The Government ◽  
The City ◽  
Modern Era

Now days in this modern era of globalization, the development of information and communication technology has offered solutions to improve public service performance. This also provides new innovations for the government to be able to offer the latest solutions in improving its services. This report discusses research based on Presidential Instruction No. 3 of 2003 concerning national policies and strategies for the development of e-Government, various regions began to develop the application. The case is discussed about the application of e government in Tangerang city. LAKSA is a feature for the people of Tangerang City to convey their aspirations, aim to the government can effectively and efficiently fulfill the needs of the city of Tangerang. With this prosperity, the government response is needed in accordance with the level of urgency of the complaints conveyed by the community. This research will compare the methods that can be used to solve this problem, namely Naive Bayes and decision trees

scholarly journals Promoting Information and Communication Technology in Online Service Delivery in Vietnam

2021 ◽  
Vol 1 (2) ◽  
Author(s):  
Thi Ngoc Mai NGUYEN ◽  
Ngoc Huong Quynh PHAM
Keyword(s):  
Service Delivery ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Public Service ◽  
Public Services ◽  
Personal Data ◽  
Online Service ◽  
Public Service Delivery ◽  
Information And Communication ◽  
The Government

Applying Information and Communication Technology (ICT) to public service deliverycontributes to transparency, accountability, and cost-saving to improve administrative efficiency. Thisapplication has become an inevitable trend for administrative reform worldwide. This paper examines thepolicy of promoting ICT in public service delivery and its implementation in Vietnam. Recently, theVietnamese government has created a thoroughly legal foundation to develop information infrastructurefor public service delivery. However, online public service delivery results are still lower than expected,and the online service index in Vietnam has just reached the average level of the world. Therefore, toencourage citizens to use online public services, the government should improve the personalidentification data system and promote propagating and popularize online public services. Thegovernment also should protect personal data and administrative system security to ensure organizationalsystem safety and efficiency.

scholarly journals Pengembangan Jabar Cyber Province sebagai Media Informasi dan Komunikasi

2014 ◽  
Vol 17 (1) ◽  
pp. 55-68
Author(s):  
Syarif Budhirianto
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Public Interests ◽  
Information Transparency ◽  
The Public ◽  
Government Administration ◽  
The People ◽  
Information And Communication ◽  
Work Units ◽  
The Government

Jabar Cyber Province (JCP) is a flagship program of Government of West Java Province in implementation of Information and Communication Technology (ICT) to improve coordination, communication and collaboration of local government administration. To establish the program, the Government of Sukabumi City has developed public services at all levels in every work units, so that the people can feel its benefits optimally. The focus of this research is to discover how the development in establishing JCP as a medium of information and communication among work units, as well as decision in applying information transparency to the public. This research is descriptive using qualitative approach, the data obtained through observation and interviews with officials in the Office of Communications and Informatics of Sukabumi City. The results show that the development of ICT in establishing JCP in Government of Sukabumi City has not implemented optimally, while the information transparency is done through the stages of stakeholders towards aggregation of the public interests.

scholarly journals IMPLEMENTASI E-SERVICE PADA ORGANISASI PUBLIK DI BIDANG PELAYANAN PUBLIK DI KELURAHAN CIBANGKONG KECAMATAN BATUNUNGGAL KOTA BANDUNG

2016 ◽  
Vol 18 (3) ◽  
pp. 225
Author(s):  
Rd. Ahmad Buchari
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Public Service ◽  
City Government ◽  
Qualitative Design ◽  
The Public ◽  
Provision Of Services ◽  
Information And Communication ◽  
Effectiveness And Efficiency ◽  
The Government

This research was done because the public demands a very large in the provision of services which provide information in accordance with the needs of the community. To answer this need the government to use information and communication technology called e-Government. E-Kelurahan is one kind of electronic services (e-Service) in the field of public service Bandung city. This study uses qualitative design wich focus on the problem how to implementing e-Service at the e-Kelurahan program funds what kind of obstacle. The results of this study show that the implementation of e-Service via e-Kelurahan has not been successful. This is evidenced by the existence of barriers that hinder the effectiveness and efficiency of e-Village program. Bandung City Government is expected to soon be providing professional executive personnel or by the holding of training for regional aggency of using the application in order to more effectively and efficiently.

A Quantitative Approach to Identify the Arguments that Support Decisions in E-Cognocracy

2011 ◽  
Vol 2 (3) ◽  
pp. 36-48 ◽  
Author(s):  
Adrián Toncovich ◽  
Alberto Turón ◽  
Maria Teresa Escobar ◽  
José Maria Moreno-Jiménez
Keyword(s):  
Decision Making ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Knowledge Society ◽  
Decision Makers ◽  
Collaborative Tools ◽  
The People ◽  
Information And Communication ◽  
Democratic System ◽  
The Government

E-cognocracy (Moreno-Jiménez, 2003, 2004, 2006; Moreno-Jiménez & Polasek, 2003, 2005) is a new democratic system that adjusts traditional or representative democracy to meet the needs and challenges of the Knowledge Society. If e-democracy is understood as the government of the people by means of information and communication technology (ICT), e-cognocracy is the government of knowledge and wisdom by means of ICT. This “social wisdom” is created in a cognitive constructivist way through the network by all citizens interested in the resolution of the considered problem (García Lizana & Moreno-Jiménez, 2008). To extract and share the knowledge associated with the scientific resolution of public decision-making problems, e-cognocracy must identify the arguments that support decisions by analyzing the messages and comments provided by the actors involved in the decision-making process through the collaborative tools used in the discussion phase. Therefore, this paper presents different decisional tools based on the quantitative values corresponding to the decision makers’ preferences, which are oriented to the identification of the outstanding comments. The arguments supporting the decisions made by the different actors are obtained, in a further step, from these comments by using text-mining techniques.

scholarly journals DESAIN WEB BAGI PEMULA MENGGUNAKAN FRAMEWORK BOOTSTRAP PADA SMK TARUNA BANGSA BEKASI

2021 ◽  
Vol 3 (1) ◽  
pp. 134-148
Author(s):  
Mardi Yudhi Putra ◽  
Nadya Safitri ◽  
Nofia Filda Fauziah ◽  
Ahmad Safei ◽  
Rayhan Wahyudin Ratu Lolly
Keyword(s):  
Information And Communication Technology ◽  
Community Service ◽  
Communication Technology ◽  
Web Based ◽  
A Value ◽  
Front End ◽  
Information And Communication ◽  
Smart Education ◽  
The City ◽  
Positive Results

Penguasaan terhadap Teknologi Informasi dan Komunikasi perlu diajarkan pada semua tingkatan agar suatu proses dan kegiatan dapat dilakukan dengan lebih cepat, mudah dan efisien. Para siswa kelas XII SMK Taruna Bangsa dituntut untuk memiliki kompetensi yang dapat dikuasai sebelum lulus sekolah. Salah satunya kompetensi adalah dapat membuat website atau aplikasi berbasis web. Disamping itu, kepala program jurusan RPL SMK Taruna Bangsa menyampaikan perlu adanya pendalaman dan pengetahuan lebih dalam pembuatan website selain yang dibekali di sekolah seperti mendesain website front end. Oleh karena itu perlu dilakukan pelatihan mendesain website menggunakan framework Bootstrap. Pelaksanaan Pengabdian kepada Masyarakat (PkM) ini dijalankan sesuai dengan wujud implementasi MoU yang telah dilakukan antara SMK Taruna Bangsa dengan Universitas Bina Insani. Pelaksanaan kegiatan pada masa pandemi Covid-19 dilakukan secara online melalui media konferensi www.zoom.us dan www.youtube.com. Kegiatan ini diikuti oleh 78 peserta dengan hasil akhir memberikan hasil yang positif, ditunjukkan pada umpan balik peserta terhadap materi yaitu pada nilai 4 (Baik) sebesar 32,1% dan nilai 5 (Sangat Baik) sebesar 60.7%. Berdasarkan paparan tersebut kegiatan PkM ini telah memberikan kemampuan dan penguasaan terhadap siswa dalam mendesain website dan memiliki bekal dalam mengimplementasikan pada bidang Teknologi informasi yang pada akhirnya mendorong smart education kota Bekasi. Kata kunci—bootstrap, pengabdian kepada masyarakat, website Mastery of Information and Communication Technology needs to be taught at all levels so that processes and activities can be carried out more quickly, easily and efficiently. Class XII students of SMK Taruna Bangsa are required to have competencies that can be mastered before graduating from school. One of the competencies is being able to create a website or web-based application. In addition, the head of the RPL department program at SMK Taruna Bangsa said that there is a need for more in-depth and knowledge in making websites other than those provided in schools such as designing front end websites. Therefore, training in designing websites using the Bootstrap framework is necessary. The implementation of Community Service (PkM) is carried out in accordance with the implementation of the MoU that has been carried out between SMK Taruna Bangsa and Bina Insani University. The implementation of activities during the Covid-19 pandemic was carried out online through the media conference www.zoom.us and www.youtube.com. This activity was attended by 78 participants with the final result giving positive results, shown in the participants' feedback on the material, namely a value of 4 (Good) of 32.1% and a value of 5 (Very Good) of 60.7%. Based on the explanation, this PkM activity has given students the ability and mastery in designing websites and has provisions in implementing it in the field of information technology which ultimately encourages smart education in the city of Bekasi. Keywords— bootstrap, community service, website,

scholarly journals Pemanfaatan Teknologi Informasi dan Komunikasi Dalam Mengakses Kredit Bagi Petani

2020 ◽  
pp. 125-142
Author(s):  
Laras Sirly Safitri
Keyword(s):  
Interest Rates ◽  
Information And Communication Technology ◽  
Communication Technology ◽  
Agricultural Sector ◽  
Formal Institutions ◽  
Government Financing ◽  
Credit Programs ◽  
Information And Communication ◽  
Cultivation Technology ◽  
The Government

Pemanfaatan Teknologi Informasi dan Komunikasi (TIK) bagi petani dalam mengakses kredit masih rendah. Hal ini ditunjukkan oleh rendahnya aksesibilitas petani terhadap program-program kredit. Informasi-informasi yang berkenaan program pembiayaan/kredit dari pemerintah belum diperoleh petani secara merata. Bahkan, seringkali informasi tersebut tidak diperoleh sama sekali. Di samping itu, petani masih beranggapan bahwa program-program kredit yang ditawarkan oleh lembaga formal memiliki prosedur yang panjang, sulit dan berbelit-belit. Oleh karena itu, seringkali petani pada akhirnya memilih untuk memperoleh modal dari kredit yang ditawarkan oleh lembaga nonformal, meskipun dengan bunga yang tinggi. Teknologi Informasi dan Komunikasi (TIK) dapat menjadi solusi untuk meningkatkan akses petani terhadap program pembiayaan/kredit dari pemerintah. Hal ini juga perlu diupayakan oleh pemerintah sebagai peningkatan pelayanan publik bagi petani (e-Government). Dengan memanfaatkan Teknologi Informasi dan Komunikasi (TIK), diharapkan dapat membuka akses petani terhadap berbagai informasi terkait program kredit dari pemerintah serta dapat pula membantu petani untuk memperpendek prosedur yang harus dilalui dalam memperoleh kredit. Selama ini pemanfaatan Teknologi Informasi dan Komunikasi (TIK) pada sektor pertanian, sebagian besar masih terfokus pada informasi seputar teknologi budidaya dan pemasaran hasil pertanian. Sehingga diperlukan perhatian khusus dari pemerintah untuk memberikan layanan dan informasi terkait kredit bagi petani.   Utilization of Information and communication Technology (ICT) for farmers in accessing credit is still low. This is addressed by the low accessibility of farmers to funding / credit programs from the government that has not been obtained evenly. In fact, often the information is not obtained at all. Besides that, farmers still think that credit programs offered by formal institutions have a long, difficult, and complicated procedure. Therefore, often farmers ultimately choose to obtain capital and credit offered by non-formal institutions, even with high interest rates. Information and communication technology (ICT) can be a solution to improve farmers' access to government financing or credit programs. It also needs to be pursued by the government as an increase in public services for farmers (e-government). By utilizing information and communication technology (ICT), farmers are expected to be able to open access to various information related to credit programs from the government and can also help farmers to shorten the procedures that must be passed in obtaining credit. During this time the use of information and communication technology (ICT) in the agricultural sector is still largely focused on information about cultivation technology and marketing of agricultural products so that special attention is needed from the Government to provide services and information related to credit for farmers.

scholarly journals The impact of globalization on Workers: an Analysis of Nigerian Public Service

2018 ◽  
Vol 7 (3.30) ◽  
pp. 480
Author(s):  
Aminu Mohammed Lawan ◽  
Razlini Mohd Ramli
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Public Service ◽  
Secondary Data ◽  
The Public ◽  
Public Corporations ◽  
Public Servant ◽  
Information And Communication ◽  
The Right ◽  
The Impact

Globalization is the increasing interaction of peoples, states or countries through the growth of the global trade, international flow of capital, ideas and culture. The paper discusses how privatization of public corporations and invention of information and communication technology (ICT) lead to the retrenchment and casualization of public servant. The aim of this study is to examines the impact of globalization on the public servant in Nigeria. The methodology involves the use of secondary data, through a systematic literature review which entails the document analysis of related matters. The findings reveal that globalization infringes on the right of a public servant by making them vulnerable without job security. The paper concludes that government must stop unfair labor practice such as retrenchment and casualization of workers, and improve good working conditions to make public servant more productive. 

scholarly journals Can Digitalization Help Deter Corruption in Africa?

2020 ◽  
Vol 20 (68) ◽  
Author(s):  
Rasmané Ouedraogo ◽  
Amadou Sy
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Negative Impact ◽  
Local Level ◽  
Individual Level ◽  
Level Data ◽  
Information And Communication ◽  
The Government ◽  
Submarine Cables ◽  
Use Of Internet

This paper studies the effect of digitalization on the perception of corruption and trust in tax officials in Africa. Using individual-level data from Afrobarometer surveys and several indices of digitalization, we find that an increase in digital adoption is associated with a reduction in the perception of corruption and an increase in trust in tax officials. Exploiting the exogeneous deployment of submarine cables at the local level, the paper provides evidence of a negative impact of the use of Internet on the perception of corruption. Yet, the paper shows that the dampening effect of digitalization on corruption is hindered in countries where the government has a pattern of intentionally shutting down the Internet, while countries that successfully promote information and communication technology (ICT) enjoy a more amplified effect.

scholarly journals ICT advancements and its undesired ramifications

2018 ◽  
Vol 7 (2.34) ◽  
pp. 93
Author(s):  
Abdul Haseeb Ansari
Keyword(s):  
Information And Communication Technology ◽  
Communication Technology ◽  
Business Executives ◽  
Social Wellbeing ◽  
The People ◽  
The World ◽  
International Importance ◽  
Information And Communication ◽  
And Control ◽  
Globalized World

Information and communication technology (ICT) has the credit to be relatively more closely related to the society facilitating economic transactions to be easy and fast and social wellbeing in all walks of life. It has had global and international importance, as it has worked as an important tool in globalizing the world, and has become a pressing necessity of the globalized world. Moreover, its relevance in the globalized world is intensifying, as its constructive role is every day spiraling. Its vale in that sense will go on mounting. On the other hand, its evil-ridden uses and abuses are menacing the people and countries around the world. Delinquent people and rogue countries are using the technology for achieving their sinister objectives. This aspect of the technology is bothering policymakers, business executives and individuals in the society. In view of this, two pertinent questions arise: one, which of the two aspects of the information and communication technology is dominant; and second, what preventive and punitive measures should we adopt in order to mitigate the evil use of the technology. A vivid comparison of both, which has been carried out in the paper, demonstrates that the beneficial use of the information and communication technology is predominantly high. Thus, our strategy, as the paper suggests, should be to support the useful aspect of the technology with useful conditionality so that it could abate and control its evil use, and to adopt preventive and punitive measures in order to defeat the evil-doers. For that, both legal and extralegal tools should be adhered to. Towards these, the paper offers some useful suggestions.

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