PENGARUH KUALITAS LAYANAN TERHADAP KEPUASAN PASIEN RAWAT INAP PADA RSUD KABUPATEN BANGGAI KEPULAUAN

The study intends to determine simultaneous and partial influence of service quality (X) consisting of physical evidence (X1), reliability (X2), responsiveness (X3), assurance (X4), and empathy (X5) on patient satisfaction (Y) in the General Hospital of Banggai Islands, where the study is located. The type of research is descriptive. Sources of data is primary data retrieved from questionnaires and secondary data obtained from documents of the Regional General Hospital Banggai Islands. The sample consists of 72 respondents. The sampling technique used is purposive sampling. Based on the results, it is shown that the quality of service (X), consisting of physical evidence (X1), reliability (X2), responsiveness (X3), assurance (X4), and empathy (X5) simultaneously have significant influence on patient satisfaction (Y) of 69.60% while the remaining 30.40% is influenced by other causes. Partial test shows that there are three independent variables: physical evidence (X1), reliability (X2) and assurance (X4) that have non-significant influence to the patients’ satisfaction at the General Hospital of Banggai Islands.Tujuan dari penelitian ini adalah untuk mengetahui pengaruh kualitas layanan (X) yang terdiri dari bukti fisik (X1), reliabilitas (X2), responsivitas (X3), jaminan (X4), dan empati (X5) secara simultan dan parsial terhadap kepuasan pasien. (Y) di Rumah Sakit Umum Kepulauan Banggai. Lokasi penelitian ini di Rumah Sakit Umum Kepulauan Banggai. Jenis penelitian ini bersifat deskriptif. Sumber data dalam penelitian ini adalah data primer yang diambil melalui kuesioner dan data sekunder diperoleh dari Rumah Sakit Umum Daerah Banggai. Sampel dalam penelitian ini adalah 72 responden. Teknik sampling yang digunakan adalah purposive sampling. Berdasarkan hasil penelitian menunjukkan bahwa variabel kualitas pelayanan (X) yang terdiri dari bukti fisik (X1), reliabilitas (X2), responsivitas (X3), jaminan (X4), dan empati (X5) secara simultan berpengaruh signifikan terhadap kepuasan pasien (Y) dengan pengaruh 69,60% sedangkan sisanya 30,40% dapat dijelaskan oleh penyebab lainnya. Uji parsial menunjukkan bahwa terdapat tiga variabel bebas yang tidak signifikan yaitu bukti fisik (X1), reliabilitas (X2) dan jaminan (X4) terhadap kepuasan pasien di Rumah Sakit Umum Kepulauan Banggai.

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Pengaruh Penerapan Prinsip GCG pada Persepsi Kualitas Informasi Keuangan PERUMDA Air Minum Tirta Sewaka Darma

E-Jurnal Akuntansi ◽

10.24843/eja.2020.v30.i02.p02 ◽

2020 ◽

Vol 30 (2) ◽

pp. 293

Author(s):

Gede Rudi Harta Pratama Giri ◽

Ni Luh Supadmi

Keyword(s):

Data Analysis ◽

Linear Regression ◽

Secondary Data ◽

Sampling Technique ◽

Financial Information ◽

Quantitative Approach ◽

Primary Data ◽

Purposive Sampling ◽

Analysis Techniques

The purpose of this study is to empirically assess the principle of transparency, accountability, accountability, independence and fairness/equality. This research was conducted at PERUMDA Air Minum Tirta Sewaka Darma with a quantitative approach that is in the form of associative. This research uses primary data of secondary data. A population of 340 employees and samples were selected using the purposive sampling technique of 56 employees. Data analysis techniques are double linear regression. Based on the results shows that transparency, accountability, responsibility, independence and fairness/equality influence positive and significant to the quality of financial information. Keywords: Transparency; Accountability; Responsibility, Independency; Fairness.

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Gambaran Tingkat Kepuasan Pasien terhadap Pelayanan FNAB di Laboratorium Patologi Anatomi RSUD Abdul Wahab Sjahranie Samarinda Tahun 2018

Jurnal Penelitian dan Pengembangan Pelayanan Kesehatan ◽

10.22435/jpppk.v2i3.1075 ◽

2019 ◽

pp. 198-206

Author(s):

Simanjuntak Mayro ◽

Eko Nugroho ◽

Oswald L Simatupang

Keyword(s):

Quality Of Service ◽

Patient Satisfaction ◽

Health Services ◽

Sampling Technique ◽

Primary Data ◽

Pathology Laboratory ◽

Purposive Sampling ◽

Expectation Gap ◽

Anatomical Pathology

Abstrak Kepuasan pasien adalah suatu tingkat perasaan pasien yang timbul akibat dari kinerja layanan kesehatan yang diperoleh setelah pasien membandingkan dengan apa yang diharapkannya, sehingga kepuasan pasien bergantung pada kualitas pelayanan yang diterimanya. Untuk menilai kualitas pelayanan terdapat 5 dimensi yang dapat diukur, yaitu keandalan (reliability), daya tanggap (responsiveness), jaminan (assurance), empati (empathy), dan keberwujudan (tangible). Makin baik kualitas pelayanan yang diberikan, maka akan semakin tinggi tingkat kepuasan pasien. Tujuannya untuk mengetahui tingkat kepuasan pasien terhadap pelayanan di laboratorium patologi anatomi RSUD Abdul Wahab Sjahranie Samarinda. Penelitian deskriptif dilakukan dengan teknik purposive sampling pada pasien yang datang ke Laboratorium Patologi Anatomi RSUD Abdul Wahab Sjahranie, Samarinda, yang memenuhi kriteria. Data yang peroleh berasal dari data primer dengan menggunakan kuesioner yang dikerjakan secara terbimbing. Terdapat kesenjangan (gap) harapan sebesar -0,6 untuk dimensi keandalan, -0,2 untuk dimensi daya tanggap, -0,2 untuk dimensi jaminan, -0,1 dimensi empati, dan -0,9 untuk dimensi keberwujudan. Tingkat kepuasan pasien adalah 96% responden puas dan 4% responden tidak puas. Kata kunci: kepuasan pasien, pelayanan kesehatan, keandalan, daya tanggap, jaminan Abstract Patient satisfaction is a level of patient's feelings rising from the performance of health services that are obtained after the patient compares it with what he expected, so that patient satisfaction depends on the quality of service received. To assess service quality there are 5 dimensions that can be measured, namely reliability, responsiveness, assurance, empathy, and tangible. The better quality of service provided, the higher the level of patient satisfaction. To determine the level of patient satisfaction with services in the anatomical pathology laboratory of the Abdul Wahab Sjahranie Hospital, Samarinda. Descriptive study was conducted by purposive sampling technique carried out on 50 patients who came to the Anatomical Pathology Laboratory of Abdul Wahab Sjahranie Hospital, in Samarinda that met the criteria. The data obtained comes from primary data using a questionnaire that is done in a guided manner. There was an expectation gap of -0.6 for reliability dimensions, -0.2 for responsiveness dimensions, -0,2 for assurance dimensions, -0.1 empathy dimensions and -0,9 for tangible dimensions. The level of patient satisfaction was 96% of respondents were satisfied and 4% of respondents were dissatisfied. Keywords: patient satisfaction, health services, reliability, responsiveness, assurance

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PENGARUH RASIO KEUANGAN TERHADAP PERUBAHAN LABA PADA PERUSAHAAN MANUFAKTUR YANG TERDAFTAR DI BURSA EFEK INDONESIA (BEI) TAHUN 2008-2011

Jurnal Akuntansi Trisakti ◽

10.25105/jat.v1i1.4802 ◽

2014 ◽

Vol 1 (1) ◽

pp. 60

Author(s):

Danny Oktanto ◽

Muhamad Nuryatno Amin

Keyword(s):

Significant Influence ◽

Sampling Method ◽

Secondary Data ◽

Sampling Technique ◽

Financial Ratios ◽

Manufacturing Companies ◽

Financial Reports ◽

Purposive Sampling ◽

Independent Variables ◽

Activity Ratios

The objective of this research is to examine the effect of financial ratios (proxied by liquidity ratios, solvency ratios, and the ratio of activity) to changes in earnings. Sample used is 55 manufacturing companies in listed in the Indonesian Stock Exchange’s between 2008-2011. Data used were secondary data from annual financial reports. The sampling technique used is purposive sampling method and the model analysis is multiple linier regression. The result indicated that not all independent variables showed significant influence on the dependent variable. Based on this research, solvency ratios and ratio of activity partially influenced to the changes in earnings, where as liquidity ratios doesn’t influence the change in earnings. Liquidity Ratios, Solvency Ratios, and Activity Ratios are used together have a significant impact on the change in earnings.

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HUBUNGAN PERILAKU CARING PERAWAT DENGAN TINGKAT KEPUASAN PASIEN DI RUMAH SAKIT PERMATA BUNDA MEDAN TAHUN 2019

Indonesian Trust Health Journal ◽

10.37104/ithj.v2i1.28 ◽

2019 ◽

Vol 2 (1) ◽

pp. 162-169

Author(s):

Sukma Yunita ◽

Panri Hariadi

Keyword(s):

Patient Satisfaction ◽

General Hospital ◽

Sampling Technique ◽

Chi Square ◽

Cross Sectional ◽

Purposive Sampling ◽

Caring Behavior ◽

Nursing Services ◽

Quality Of Nursing

Quality health services are services that can satisfy every service user, nurses in providing services are manifested in a caring attitude. Nurse caring behavior is one of the determinants of patient satisfaction. This type of research uses descriptive correlation and the design of this study uses a cross sectional design, the population in this study is all patients treated in the emerald II room as many as 420 people. The sampling technique was purposive sampling. Data analysis was performed by univariate and bivariate using chi square tests. The results of the study that the majority of caring behavior is always as many as 37 respondents (88.1%), the majority of patient satisfaction is very satisfied as many as 37 respondents (88.1%). Statistical test results with chi square obtained value of 0.000 <0.05 means that there is a relationship between caring behavior with the level of patient satisfaction at the Permata Bunda General Hospital in 2019. The conclusion of the study is the relationship between caring behavior with the level of patient satisfaction at the Permata Bunda General Hospital 2019. It is recommended for nurses to improve the quality of nursing service delivery of nursing services especially nurses caring behavior with patient satisfaction so that it can improve the quality of nursing services and the quality of the hospital is getting better. Pelayanan kesehatan yang bermutu adalah pelayanan yang dapat memuaskan setiap pemakai jasa layanan, perawat dalam memberikan pelayanan diwujudkan dalam sikap caring. Perilaku caring perawat merupakan salah faktor penentu kepuasan pasien. Jenis penelitian menggunakan deskriptif korelasi dan desain penelitian ini menggunakan desain cross sectional, populasi dalam penelitian ini adalah seluruh pasien yang dirawat di ruang zamrud II inap sebanyak 420 orang. Teknik pengambilan sampel dengan purposive sampling. Analisa data dilakukan dengan univariat dan bivariat menggunakan uji chi square. Hasil penelitian bahwa perilaku caring mayoritas selalu sebanyak 37 responden (88,1 %), kepuasan pasien mayoritas sangat puas sebanyak 37 responden (88,1 %). Hasil uji statistik dengan chi square diperoleh nilai value sebesar 0.000 < 0,05 artinya terdapat Hubungan perilaku caring dengan tingkat kepuasan pasien di Rumah Sakit Umum Permata Bunda tahun 2019. Kesimpulan penelitian terdapat Hubungan perilaku caring dengan tingkat kepuasan pasien di Rumah Sakit Umum Permata Bunda Tahun 2019. Disarankan untuk perawat untuk meningkatkan kualitas dalam pemberian pelayanan keperawatan pemberian pelayanan keperawatan khususnya perilaku caring perawat dengan kepuasan pasien sehingga dapat meningkatkan mutu pelayanan keperawatan serta kualitas Rumah Sakit semakin baik.

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PENGARUH HARGA DAN KUALITAS PRODUK TERHADAP LOYALITAS PELANGGAN ALUMUNIUM

Jurnal Manajemen Bisnis Krisnadwipayana ◽

10.35137/jmbk.v7i2.291 ◽

2019 ◽

Vol 7 (2) ◽

Author(s):

Widodo Widodo ◽

Marshelly Chandra Kumala

Keyword(s):

Data Collection ◽

Product Quality ◽

Customer Loyalty ◽

Significant Influence ◽

Secondary Data ◽

Primary Data ◽

Research Results ◽

Is Research ◽

Quality Of Products

The objective of this is research was conducted to find out how the influence of the price and quality of products against customer loyalty at PT. Alakasa Extrusindo Jakarta. This research was conducted in Alakasa Extrusindo PT by doing data collection, through the primary data and secondary data. The research results showed that the simultaneous price variables and product quality has a positive and significant effect against the variable customer loyalty. partially showed that price variables has a positive and significant influence towards customer loyalty. And partially showed that product quality variables has a positive and significant influence towards customer loyalty

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PENGARUH BAURAN PROMOSI, KUALITAS PELAYANAN, DAN CITRA PERUSAHAAN TERHADAP KEPUASAN JAMAAH UMROH AL-SHAHBA MALANG MELALUI KEPERCAYAAN JAMAAH SEBAGAI VARIABEL INTERVENING

Jurnal Ilmiah Bisnis dan Ekonomi Asia ◽

10.32812/jibeka.v14i2.193 ◽

2020 ◽

Vol 14 (2) ◽

pp. 161-172

Author(s):

Maulidia Wulan Anggraini ◽

Tin Agustina Karnawati ◽

Widi Dewi Ruspitasari

Keyword(s):

Data Collection ◽

Service Quality ◽

Path Analysis ◽

Significant Influence ◽

Sampling Technique ◽

Corporate Image ◽

Coefficient Of Determination ◽

Purposive Sampling ◽

Independent Variables ◽

Variable Population

The purpose of the research is to determine the effect of the promotion mix, service quality, and company image toward satisfaction of Al-Shahba Malang pilgrims through the pilgrims’ trust as an intervening variable. Population of this research is based on consumer who choosing and using Al-Shahba Malang’s umrah package in 2016-2018 as many 276 people. Sample used in this research covers 163 consumer using purposive sampling technique. In this research, the data collection techniques is by questionnaires, interviews, observations, and documentations. The data gained from questionnaires was analyzed by using instrument test, path analysis, hypoteshis testing and the coefficient of determination with SPSS 21.0 version. The research proves that the three independent variables : promotion mix, service quality, and corporate image, has a positive and significant influence on the pilgrims’ trust. The promotion mix, service quality, and corporate image has a positive and significant influence on the pilgrims’ satisfaction. The pilgrims’ trust has a positive and significant influence on the pilgrims’ satisfaction. And the promotion mix, service quality, corporate image has a positive and significant indirect influence on the pilgrims’ satisfaction through pilgrims’ trust as an intervening variable.

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PERAN GURU BERLATARBELAKANG PENDIDIKAN BERBEDA DALAM PERKEMBANGAN MOTIVASI BELAJAR SISWA

Asy-Syukriyyah ◽

10.36769/asy.v22i2.161 ◽

2021 ◽

Vol 22 (2) ◽

pp. 168-190

Author(s):

Zuhri Fahruddin

Keyword(s):

Secondary Data ◽

Sampling Technique ◽

Educational Background ◽

Learning Motivation ◽

Data Sources ◽

Primary Data ◽

High Quality ◽

Secondary Data Sources ◽

Depth Interviews

Abstract: The learning carried out by the teacher in the classroom must develop the quality of learning, one of which is learning motivation, students who are not passionate about learning are not optimal and of high quality, from this goal the reality is still far from expectations, many students are not aware of the importance of studying seriously, there is no passion study, there is no fun in the study room. The sampling technique used is Census Sample (Sample Saturated), while criterion-based selection is used when conducting qualitative research, 30 students as primary data sources, two teachers as secondary data sources. Data collection techniques using in-depth interviews, observation, documentation and questionnaires, while data analysis by reducing data, presenting data, drawing conclusions and verification by means of research stages I and II students and teachers with a Da'wah educational background, stage III and IV student informants and teachers with PAI educational background.

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The Relationship Of Demand Utilization Of Health Service With Patient Satisfaction At Inpatient Care Unit Of Anuntaloko General Hospital

Preventif : Jurnal Kesehatan Masyarakat ◽

10.22487/preventif.v10i1.115 ◽

2020 ◽

Vol 10 (1) ◽

pp. 1-12

Author(s):

Dwi Sitti Oktania

Keyword(s):

Patient Satisfaction ◽

Health Service ◽

Service Quality ◽

General Hospital ◽

Inpatient Care ◽

Sampling Technique ◽

Cross Sectional Study ◽

Cross Sectional ◽

Referral Center

Hospital is a comprehensive form of health service institution, includes aspects of promotive, preventive, curative and rehabilitation, as well as a public health referral center. Demand on healthcare service theory consists of revenue, visit cost and service quality. Anuntaloko Regional General Hospital Parigi Moutong Regency is a referral center and regionalization hospital in Central Sulawesi Province, which the number of visits in 2016 to 2018 in a row were 19.186, 10.971 and 12.954. The study was purposed to determined Relation Between Requests for Use of Health Service and Patient Satisfaction on Inpatient Care Unit at Anuntaloko Regional General Hospital Parigi Moutong Regency. This was a quatitative analysis research with the cross sectional study approach. The population was patients on Inpatient Care Unit of Anuntaloko Regional General Hospital which amounted to 12.954 sampels and through purposive sampling technique. Data was analyzed univariate and bivariate variables using Chi-Square Test. The results showed that there are relation between revenue (p=0,002), visit cost (p=0,002) and service quality (p=0,000) with patients satisfaction on Inpatient Care Unit at Anuntaloko Regional General Hospital Parigi Moutong Regency. The Anuntaloko Regional General Hospital Parigi Moutong Regency is expected to observe routinly so that maintaining the service quality of the good things and improving the service quality of the lack variabels.

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Pengaruh modifikasi menu makanan lunak terhadap tingkat kepuasan pasien dan sisa makanan di Rumah Sakit Umum Daerah Meuraxa Banda Aceh

Jurnal SAGO Gizi dan Kesehatan ◽

10.30867/gikes.v1i2.408 ◽

2020 ◽

Vol 1 (2) ◽

pp. 152

Author(s):

Rachmawati Rachmawati

Keyword(s):

Patient Satisfaction ◽

General Hospital ◽

Food Waste ◽

Significant Influence ◽

Statistical Tests ◽

Sampling Technique ◽

District General Hospital ◽

T Test ◽

Before And After ◽

Banda Aceh

Background: Soft foods are foods with a texture that is easy to chew, swallow, digest than regular food. The purpose of administration is to be easily swallowed and digested according to nutritional needs and disease conditions. Modification of recipes is very important to improve the appearance in shape, taste, color, aroma, and temperature of food so that it can be well received by patients.Objectives: The aim was to determine the effect of soft food modification on the level of patient satisfaction and food waste at the Meuraxa General Hospital in Banda Aceh City.Methods: Quasi-experimental research design. This research was conducted at Meuraxa Public Hospital in Banda Aceh City. Which will be carried out from November to December 2018. The population in this study is all inpatients at the Meuraxa general hospital in Banda Aceh city from November to December receiving soft diets. The sample in this study was carried out using the purposive sampling technique in which the sample taken in the Arrahman Room and Arafat Room. Quantitative data analysis with an independent sample t-test was performed to compare food scraps before modification and after modifications to the soft food menu, the data presentation was presented in tabular and narrative form.Results: The rest of the food on the 3rd menu after statistical tests using the t-test can be concluded that there is a significant influence between the remaining rice on the modification of soft foods before and after modification (p < 0.05). Soft food scraps on the 4th menu showed a significant effect between vegetable residues on modified soft foods before and after they were modified (p < 0.05). Soft food residues on the 5th menu before and after modification also showed a significant effect between vegetable residues on modification of soft foods before and after modification (p < 0.05).Conclusion: Modifications to the menu on soft foods showed a significant influence on the level of patient satisfaction and food waste at the Meuraxa District General Hospital in Banda Aceh. Suggestions, modification of soft food menu can be used as an alternative dish that can be served to inpatients.

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Motivasi Wisatawan Wanita dan Persepsi Masyarakat Lokal terhadap Klub Gay di Seminyak, Bali

JURNAL DESTINASI PARIWISATA ◽

10.24843/jdepar.2019.v07.i01.p21 ◽

2019 ◽

Vol 7 (1) ◽

pp. 140

Author(s):

Dio Pratama ◽

Saptono Nugroho

Keyword(s):

Direct Observation ◽

Local Community ◽

Secondary Data ◽

Sampling Technique ◽

Data Sources ◽

Primary Data ◽

Purposive Sampling ◽

Local Perception ◽

Secondary Data Sources

This research was conducted to find out the motivation of female tourist to visit Gay club, the perception of the tourist and local community towards the Gay Club. The methods used in this research id descriptive qualitative. The technique of determination of informants used is purposive sampling technique. Data sources used are primary and secondary data sources. Primary data in this research is sourced from direct observation to the research location by means of observation and interviews. While secondary data in this research are the data obtained from the documentation or studies library to complement the primary data. The result of the research shows that most tourist say curious to see Gay club as a motivation for a visit; most tourist plead happy after seeing the atrractions there; most neutral against Gay tourist; most local community already know about Gay club; most local community are not disturbed; most local people are not benefitting from the presence of the Gay club. Keywords : Tourist Motivation, Community Local Perception, Gay Club

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