Transitioning of Existing Business Processes to Collaborative and Mobile Business Processes

Author(s):  
Bhuvan Unhelkar ◽  
Abbass Ghanbary

This chapter is based on a study at a selected organization to evaluate the impact of mobile technology and collaborative environment on its business processes. The existing business processes of the organization are placed within the proposed model of mobility. Also, additional collaborative business processes are engineered to operate on Collaborative Web-Based System (CWBS) in order to examine how an organization can benefit from the model. This chapter will also explain the shortcomings of the proposed re-engineered and engineered processes enabling better understanding of them. This study will help the organization under study to understand and experience the importance and value of the two important technologies of mobility and WS and the need to adapt them in order to remain competitive.

Author(s):  
Robert Akinade Awoyemi

The research explores the extent to which academic libraries in Nigeria are using mobile technologies for the delivery of its information and research services, and the impact these technologies may have on the professional development needs of librarians. Using a mixed method design approach, two data sets were investigated. First, the web-based library homepages of 15 tertiary education libraries in South-west Nigeria were examined for their level of conformance to a mobile platform and second, library staff from the 15 academic libraries were surveyed for their perceptions of, and experiences in, using mobile technology both within a social context and within the workplace. This research found that while mobile technologies are in use by the majority of academic libraries to a degree, lack of resources and awareness of new innovations were identified as barriers to providing mobile services that meet users' needs and expectations.


Author(s):  
Bhuvan Unhelkar ◽  
Amit Tiwary ◽  
Abbass Ghanbary

Web Services (WS) technologies create the potential for an organization to collaborate with partners and customers by enabling its software applications to transact over the Internet. This collaboration is achieved by carefully incorporating Web Services in the organization’s software applications, resulting in comprehensive Service-Oriented Architecture (SOA) for the enterprise. This incorporation of WS-enabled applications and components in the organization’s overall enterprise architecture requires understanding of the service at three interrelated yet distinct layers: policies, activities, and standards. This chapter describes how the existing business processes of an organization are transitioned in to collaborative business processes that would result in a Collaborative Web- Based System (CWBS). The ideas presented in this chapter have been validated through an action-research carried out by the authors in a large energy supplier organization in Melbourne, Australia.


Author(s):  
Pedro Z. Caldeira

The main goal of this study is to compare the impact of Web-based information on surface, deep and total learning, on satisfaction and on navigation information of subjects with different study orientations. Three subject groups were selected and each group included only subjects with a specific study orientation: A meaning study orientation, a reproduction study orientation and a disorganized study orientation. After studying a Web-based presentation on ‘Global Warming’, subject's performance was evaluated regarding surface, deep and total learning, satisfaction and navigation style. Results show that, first, subjects with a disorganized study orientation score lower on deep learning and on total learning than subjects with a reproduction study orientation and, second, subjects with a disorganized study orientation felt easier to navigate in the Web-system than subjects with a meaning study orientation (although they visit more pages and spend less time in each one than subjects with a meaning study orientation).


2010 ◽  
pp. 1382-1396
Author(s):  
David Curtis ◽  
Ming-Chien (Mindy) Wu

Enterprise Architecture (EA) is a role or function that primarily ensures the Information Technology strategy and implementation within an organization is correctly aligned with its business strategy and objectives. An EA function focuses on the collection and analysis of information including software applications, business processes, business information (data), technology, and governance (people). The result of this analysis delivers the technology strategy and the roadmap required to support what the organization is trying to achieve. Mobile Technology (MT) integration into the EA function creates the opportunities to deliver and respond to rapidly growing organizations that require immense flexibility from a technology perspective. This is so because mobility can overcome the boundaries of time and location in the dealings of the organization. The result of this extension is the creation of a Mobility Enterprise Architecture (M-EA) model, which will provide the organization with advantages of realtime business processing, better customer and end-user services, and the addition of increased control across the entire organization. This chapter brings together the experience of an Enterprise Architect with a Ph.D research candidate to investigate the M-EA model and its implementation. The chapter includes an overview of EA and M-EA models and also includes investigations of the advantages; limitations and blueprint overcome those challenges of M-EA implementation.


Hydrology ◽  
2018 ◽  
Vol 5 (3) ◽  
pp. 40 ◽  
Author(s):  
Roberto Pizarro ◽  
Ben Ingram ◽  
Fernando Gonzalez-Leiva ◽  
Rodrigo Valdés-Pineda ◽  
Claudia Sangüesa ◽  
...  

The lack of reliable continuous rainfall records can exacerbate the negative impact of extreme storm events. The inability to describe the continuous characteristics of rainfall from storm events increases the likelihood that the design of hydraulic structures will be inadequate. To mitigate extreme storm impacts and improve water governance at the catchment scale, it is vital to improve the availability of data and the array of tools used to model and forecast hydrological processes. In this paper, we describe and discuss the implementation of a web-based system for the estimation of intensity–duration–frequency (IDF) curves (WEBSEIDF) in Chile. The web platform was constructed using records from 47 pluviographic gauges available in central Chile (30–40° S), with at least 15 years of reliable records. IDF curves can be generated for durations ranging from 15 min to 24 h. In addition, the extrapolation of rainfall intensity from pluviograph to pluviometric gauges (i.e., 24-h rainfall accumulation) can be carried out using the storm index (SI) method. IDF curves can also be generated for any spatial location within central Chile using the ordinary Kriging method. These procedures allow the generation of numerical and graphical displays of IDF curves, for any selected spatial location, and for any combination of probability distribution function (PDF), parameter estimation method, and type of IDF model. One of the major advantages of WEBSEIDF is the flexibility of its database, which can be easily modified and saved to generate IDF curves under user-defined scenarios, that is, changing climate conditions. The implementation and validation of WEBSEIDF serves as a decision support system, providing an important tool for improving the ability of the Chilean government to mitigate the impact of extreme hydrologic events in central Chile. The system is freely available for students, researchers, and other relevant professionals, to improve technical decisions of public and private institutions.


2017 ◽  
Vol 35 (6) ◽  
pp. 944-965 ◽  
Author(s):  
Nidhi Singh ◽  
Shalini Srivastava ◽  
Neena Sinha

Purpose The purpose of this paper is to test the conceptual model of consumers’ intention and satisfaction towards mobile wallets. This study uses the integrated UTAUT model which includes variables such as ease of use, trust, security, self-efficacy, etc., and an additional variable (hedonism) to test consumers’ behaviour in the context of mobile banking technologies. Regression analysis, ANOVA and descriptive analysis are used to test the relationship among several dimensions such as perceptions, preferences, satisfaction and usage rate of mobile wallets in North India. A sample of 204 North Indian consumers was taken to understand the consumers’ adoption behaviour towards mobile wallet. The study explains the significance of the proposed model and its effectiveness to understand the behaviour of North Indian consumers. The result shows a significant association between consumers’ perception, preference, usage and satisfaction. Security, trust and hedonism are few of the most influencing variables in the study. Demographic variables such as gender and age also influence consumer satisfaction and usage rate of mobile wallets in North India. The proposed model and results of the study bring valuable insights into researchers and practitioners in the context of usage of mobile wallets. Design/methodology/approach Various standardized scales were used in the present study. Statistical techniques like descriptive statistics, analysis of variance, t-test, χ2 and regression analysis were used to assess the data. The data were collected with three separate questionnaires on variables perception, preference, usage and satisfaction. Findings Findings of this study show a strong relation between customer’s perception, preference and satisfaction of mobile wallet users. The result also shows the impact of customer’s perception, satisfaction and preference on the usage rate of mobile wallets in India. The authors have collected responses from the various regions in south and North India. Research limitations/implications The first contribution of this study is that it shows a strong correlation between consumers’ perception, preferences and satisfaction. Various studies are available to understand the impact of perception on satisfaction (Samudra and Phadtare, 2012; Venkatesh and Davis, 2000, Thakur, 2013), but very few studies have integrated it with preference and mobile wallet usage. Moreover, no study is available on these variables specifically for North Indian consumers. This study is unique in the sense that it discuss the association of consumer’s perception with type of transactions they prefer to do in M-wallets. This paper also identify one more crucial factors, “hedonism” which is not discussed extensively in the literature. Practical implications The study has several implications to the mobile technology industry and the banking system to identify new strategies for mobile wallet usage. Factors like security, convenience and trust influence consumers’ intention. This indicates that industries and banks must verify users’ privacy norms and evaluate social trends to enhance user’s satisfaction and usage rate. Hedonism is determined as one of the significant variable to measure consumer’s satisfaction and usage tendency. Mobile technology providers should work on the appearances and design of the apps, and promote its convenience and benefits to increase its usage in North India. Based on the findings of this study, companies can also evaluate preferred wallet services for consumers, and factors affecting those services. This will help them to add more attractive services based on consumers’ feedback, and remove unwanted services. Social implications The study also stressed the impact of society and family/friends on mobile wallet’s usage. Customers learn new things from family and society and get influence with their choice and preferences. This will help institutions to understand various factors leads to mobile wallet usage and enhance the satisfaction level of customers. Originality/value Although various studies have been conducted on the perception of customers on various mobile payment systems, but this paper is the first of its kind to study customer’s perception about wallets and type of transactions; they prefer to do through mobile wallets. This paper also study the impact of mobile wallet usage and various factors affecting the usage rate. This paper also identified one crucial factor, “hedonism”, which is not discussed thoroughly in the literature, and its significance in North India.


CCIT Journal ◽  
2021 ◽  
Vol 14 (2) ◽  
pp. 189-202
Author(s):  
Sri Rahayu ◽  
Po Abas Sunarya ◽  
Salsabillah Devia Khansa

In the current era where technology is increasingly developing so that it can change a pattern or habit of society, it can be used by anyone, anywhere. The Bina Muda Gemilang Foundation is no exception, which also takes advantage of technological developments to increase the efficiency and effectiveness of existing business processes. One of the business processes that run at this foundation, namely the data processing of client outreach activities, there are still many gaps where the error rate of data input is quite high. Also frequent date falsification of outreach activities and officer indiscipline in data input. This study aims to solve existing problems by creating a web-based system that is made using the programming languages PHP and MySQL for the database, which can facilitate business processes and minimize errors.


Author(s):  
Bhuvan Unhelkar ◽  
Abbass Ghanbary ◽  
Houman Younessi

This chapter describes the modeling of the Collaborative Web Based System (CWBS). This CWBS is the means by which the CBPE model, discussed earlier in this book, is practically implemented. The focus of this chapter, however, is on the models of collaborative business processes that can be implemented in CWBS. The software architecture aspect of the CWBS is based on the detailed discussions of technologies in previous chapters 2, 4 and 5. The models in this chapter are based on the Business Process Modeling Notation (BPMN) and the use cases are based on the specifications of the Unified Modeling Language (UML). These notations and the ensuing process models are important when organizations try to collaborate with each other. These process models show, visually, how the interactions amongst multiple organizations will take place from a business viewpoint.


2003 ◽  
Vol 22 (3) ◽  
pp. 99-103
Author(s):  
Ihssan Alkadi ◽  
Ghassan Alkadi ◽  
Mike Totaro

This paper will address the effects of Information Technology on the business world. Technology is increasingly playing a crucial role in the success of organizations in the information age. The impact of Information Technology on business has been enormous. Computers and the information they process and store have permeated every aspect of the business world. The fundamental role of Information Technology is to enable businesses to find new ways to drive down the costs of products, processes, and improve performance. We use examples from five different companies/industries to show the different and dramatic effects that IT can have on a business. The television industry is using high-speed Internet to send digital dailies from location to directors and producers in Hollywood. The use of this technology eliminates the old method of dubbing tapes and then sending them via FedEx back to L.A. General Motors has used aggressive outsourcing and web-based services to increase production time. Where it used to take up to four years to get a vehicle on the market, it now takes less than two. With new management and a greater focus on quality and customer satisfaction, an aircraft company has seen its $ 15 million in debt turn into $ 243 million in revenues. These increased revenues were attained by using new software to help it get better organized. AT&T, the once Titan of the phone industry, utilized IT to get out of debt. Specifically, AT&T used web-services to allow all of its different systems to communicate. By using new software to translate three different business processes into one usable code, Cybex International used IT to fix its supply-chain mess.


2021 ◽  
Vol 4 (1) ◽  
pp. 59-63
Author(s):  
Muhammad Adrezo ◽  
◽  
Rio Wirawan ◽  

Universitas Pembangunan Nasional Veteran Jakarta (UPN Veteran Jakarta) is one of the public universities which views student associations to play an important role in student self-development. Student’s self-development can be realized if students participate in every activity. but a lot of problems that occur because the process related to student association is still done manually without using an information system, where students have to come to campus to take care of all the needs to hold an activity. So that we need a system that aims to improve services to student associations as well as facilitate the management of existing student associations data and can increase the credibility of UPN Veteran Jakarta itself. It is called SIWA. It is expected to minimize errors that occur and manage business processes that exist in each student association. So that the benefits generated later, it is hoped that information on Real Estimate of Cost, submission of activity proposals, accountability reports and annual reports can be managed properly. Besides that, it can also support a paperless culture in the college environment. This information system will be built based on a web-based system and its development will use the waterfall method.


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