Using Social Media and Digital Marketing Tools and Techniques for Developing Brand Equity With Connected Consumers

2020 ◽  
pp. 336-355
Author(s):  
Pawan Kumar ◽  
Gursimranjit Singh
Keyword(s):  
Social Media ◽  
Digital Media ◽  
Brand Equity ◽  
Customer Relationship ◽  
Digital Marketing ◽  
Customer Engagement ◽  
Goods And Services ◽  
Marketing Social ◽  
Tools And Techniques ◽  
Positive Effect

This chapter provides a theoretical analysis on the role of digital marketing, social media, and digital marketing tools and techniques (DMTT) in developing customer-based brand equity (CBBE). The chapter discuses different types of digital marketing tools and techniques. The review has found that the consumer's behavioural engagement with brands via social media has a positive effect on customer-based brand equity. Digital media has a positive effect on buyer's intentions because it creates a strong connection between customers and business. Web 2.0-based technologies let users create and collaborate and exchange information and values. This has further led to consumers participating in the process of production of goods and services, as co-creators. Customer engagement, co-creating, and sharing of information via online platforms enhances customer relationship and brand equity.

scholarly journals KLINIK PEMASARAN DIGITAL BAGI DOSEN BERWIRAUSAHA

2021 ◽  
Vol 4 (2) ◽  
pp. 443
Author(s):  
Alin Liana ◽  
Sulfaidah Sulfaidah ◽  
Maisya Zahra Al Banna
Keyword(s):  
Social Media ◽  
Digital Media ◽  
Waste Treatment ◽  
Electronic Devices ◽  
Digital Marketing ◽  
Goods And Services ◽  
Second Stage ◽  
Promotional Video ◽  
Two Stages ◽  
The Web

ABSTRAKPemasaran digital merupakan strategi promosi produk barang dan jasa dengan memanfaatkan media digital yang terintegrasi pada perangkat elektronik dan menggunakan koneksi jaringan internet. Terdapat 6% dosen STKIP Pembangunan Indonesia  mengelola usaha mikro secara mandiri, yang bergerak dalam bidang kuliner, kosmetik, pakaian, pemanfaatan sagu, budidaya tanaman dan usaha pengolahan limbah plastik. Usaha mikro yang digeluti oleh dosen masih cenderung konvensional, dan belum memanfaatkan peluang digitalisasi dalam pemasaran produknya, sehingga perlu dilakukan pelatihan pemasaran digital untuk mengimbangi besarnya tantangan persaingan usaha saat ini. Kegiatan ini dibagi menjadi dua tahap, tahap pertama merupakan pemberian materi marketing digital yang terdiri atas (i) pemanfaatan website dan media sosial sebagai media promosi produk, (ii) penguasaan teknik dasar iklan, dan (iii) pemanfaatan video untuk iklan. Sedangkan tahap kedua merupakan praktek pemanfaatan web atau media sosial oleh peserta untuk mempromosikan produk yang dijual. Dari hasil pelatihan ini seluruh peserta dapat menerapkan pemasaran digital dalam mempromosikan produk yang dijual, dan terdapat satu orang peserta yang telah berhasil memanfaatkan video promosi untuk meningkatkan jumlah produk yang terjual. Kepuasan peserta terhadap pelatihan diukur menggunakan kuesioner, yang menunjukkan bahwa 88% peserta menyatakan puas terhadap pelatihan ini. Kata kunci: pemasaran digital; dosen; STKIP Pembangunan Indonesia. ABSTRACTDigital marketing is a strategy to promoting goods and services products by utilizing digital media integrated in electronic devices and using internet network connections. There are 6% lecturers of STKIP Pembangunan Indonesia managing micro businesses independently, engaged in culinary, cosmetics, clothing, sago, decorative plants and plastic waste treatment business. Micro businesses pursued by lecturers still tend to be conventional, and have not taken advantage of digitalization opportunities in the marketing of their products, so it is necessary to conduct digital marketing training to offset the magnitude of the challenges of business competition today. This activity is divided into two stages, the first stage is the provision of digital marketing materials consisting of (i) the utilization of websites and social media as a product promotional media, (ii) mastery of basic advertising techniques, and (iii) the utilization of video for advertising. While the second stage is the practice of using the web or social media by participants to promote the products sold. From the results of this training all participants can apply digital marketing in promoting their products, and there is one participant who has successfully utilized the promotional video to increase the number of products sold. Participants' satisfaction with the training was measured using a questionnaire, which showed that 88% of participants expressed satisfaction with the training. Keywords: digital marketing; lecturer; STKIP Pembangunan Indonesia.

PERAN DIGITAL MARKETING DALAM EKSISTENSI BISNIS KULINER SEBLAK JELETET MURNI

2016 ◽  
Vol 1 (2) ◽  
pp. 133-144
Author(s):  
Nadya Nadya
Keyword(s):  
Social Media ◽  
Consumer Behavior ◽  
Marketing Strategy ◽  
Marketing Strategies ◽  
Digital Marketing ◽  
Social Media Marketing ◽  
Digital Era ◽  
Marketing Social ◽  
Technological Developments ◽  
Product Sales

Technological developments have significantly changed the way how a business works, especially the culinary business named Seblak Jeletet Murni, that has located in Jakarta. This business is still relatively new, but consumers continue moldy and this spicy culinary product sales have been continue to increase. This phenomenon is a result of business which has entered the digital era in social media. Marketing of this product is not done intensively by the owner of this business, but consumers who moved to market virally in social media, especially social media video youtube. In this article the author analyzed descriptively about consumer behavior in digital marketing that has affected the sales of the culinary products. The analyzes were performed with case studies and associated in the literature on consumer behavior and digital marketing strategies. This article aims to describe the behavior of consumers in the digital age so that it can be input in determining the marketing strategy culinary efforts forward and be used for thought on the future of consumer research. Keywords: Digital Marketing, Social Media, Consumer Behavior

The Influence of Social Networks on the Choice of a University Brand by Generation Y

2021 ◽  
Vol 4 (62) ◽  
pp. 5-22
Author(s):  
Nargiza Aliyeva ◽  
Gaukhar Mukhamediyeva
Keyword(s):  
Social Networks ◽  
Social Media ◽  
Brand Equity ◽  
Generation Y ◽  
Word Of Mouth ◽  
Social Space ◽  
Electronic Word Of Mouth ◽  
The Impact ◽  
Positive Effect ◽  
University Brand

Social networks are actively penetrating into all spheres of our society. The influence of social media is strongly affected by the younger generation, who spends a lot of time in the virtual social space. The purpose of this study was to study the influence of social networks on the choice of a university brand by representatives of generation Y. The data was collected through an online survey using the Google forms service. The results obtained indicate that social media engagement has a positive effect on brand image. Firm-created and user-generated social media communication have a positive effect on brand equity in Higher Education Institutions. Brand equity positively influences Brand choice intention. The value of this study lies in the fact that it considered the influence of various factors on the formation of the intention of representatives of generation Y to choose brands of universities, taking into account the moderate effect of electronic word of mouth. The results obtained complement the scientific literature on the impact of social media on consumer behavior. The results of this study can help in understanding the choice of students of educational organizations, taking into account the influence of social networks and electronic word of mouth, which can help university marketing departments to promote brands more effectively in the social media space.

Impact of Digital Marketing on ICDL 2016 Event Promotion

2020 ◽  
pp. 216-230
Author(s):  
Reeta Sharma ◽  
P. K. Bhattacharya ◽  
Shantanu Ganguly ◽  
Arun Kumar
Keyword(s):  
Social Media ◽  
Digital Media ◽  
Human Life ◽  
Age Groups ◽  
Digital Marketing ◽  
The World ◽  
Knowledge Economies ◽  
Media Channels ◽  
User Friendly

Today's world is technology-driven. Technology has penetrated almost every sphere of human life. Digital marking is one of the technologies that have attracted people from different age groups all over the world with their advanced nature of applications and uses. One of the foremost reasons why patrons like to use this technology is because these are not only user-friendly in nature and innovativeness but also carry the knowledge economies. Marketing and branding through digital media channels are very decent ventures that have steadily increased in value and are thereby considered safe and secure investments. In this chapter, the authors discuss a case study of ICDL 2016 conference where social media and other technology is widely used to market this event and catch prospective users.

scholarly journals A Perspective Over Modern SMEs: Managing Brand Equity, Growth and Sustainability Through Digital Marketing Tools and Techniques

2019 ◽  
Vol 11 (7) ◽  
pp. 2111 ◽  
Author(s):  
Dumitriu ◽  
Militaru ◽  
Deselnicu ◽  
Niculescu ◽  
Popescu
Keyword(s):  
European Union ◽  
Conceptual Model ◽  
Brand Equity ◽  
Business Models ◽  
Digital Marketing ◽  
The European Union ◽  
Complex Processes ◽  
Model Research ◽  
Starting Point ◽  
Tools And Techniques

On their way towards assuring growth and long-term sustainability, many modern small and medium sized enterprises (SMEs) from the European Union have set building a stronger brand as one of their primary goals. To achieve this, an integrated framework for managing the continuous enhancement of their brand equity level by adopting digital marketing tools and techniques (DMTTs), has increasingly become a necessity for most of the modern SMEs. However, even if such an approach provides plenty of benefits, such as better audience targeting and reduction of traditional marketing expenses, implementing these complex processes in their business models poses a series of challenges like choosing the best selection of DMTTs. For this reason, a conceptual model is proposed in the first part of the paper, with the aim to highlight a framework that will help underline the links between DMTTs and other key elements that can provide an increase in brand equity of SMEs, thus contributing to growth and enhancing the sustainability level. Following the proposed model, research aimed at two main directions has been conducted in the second part. The first direction was to analyze the degree in which modern SMEs from the European Union located in Romania dedicate themselves toward embracing sustainability goals and principles. The second one represents an analysis using also the SPSS software solution on the most used selections of DMTTs mentioned in the presented conceptual model. The results obtained provide a starting point for those modern SMEs that choose to follow the path of sustainability by creating and enhancing their brand equity through DMTTs.

scholarly journals Pemanfaatan Digital Marketing Dalam Memasarkan Produk di Masa Pandemi Covid-19

2021 ◽  
Vol 3 (2) ◽  
pp. 167
Author(s):  
Arwin Sanjaya ◽  
Lisvia Lisvia ◽  
Fajar Lutfi Nursandy ◽  
Yolanda Syifa Nurlita
Keyword(s):  
Social Media ◽  
Industrial Revolution ◽  
Positive Impact ◽  
Digital Marketing ◽  
Global Business ◽  
Google Maps ◽  
Marketing Social ◽  
Service Activities ◽  
Information And Communication ◽  
Product Marketing

Era Revolusi Industri 4.0 membawa dampak positif untuk bangsa terutama bagi para pelaku usaha. Pemanfaatan teknologi informasi dan komunikasi mulai merambah ke bidang digital marketing. Sosial media adalah salah satu bentuk alat digital marketing yang dapat digunakan oleh UMKM dalam memperluas pangsa pasarnya ditengah pandemi covid-19. Kegiatan pengabdian kepada masyarakat yang bertujuan untuk memberikan pendampingan kepada UMKM Kopitan yang berada di Samarinda dalam memperbaharui strategi pemasaran berbasis internet selama pandemi covid-19 berlangsung. Metode pelaksanaan yang digunakan adalah dengan memanfaatkan sosial media instagram. Instagram dianggap sebagai sosial media yang sangat berpengaruh dalam dunia bisnis saat ini, dengan memanfaatkan fitur instagram ads diharapkan dapat menarik lebih banyak konsumen khususnya yang berada disekitar kota Samarinda untuk berkunjung ke beranda instagram Kopitan. Selain instagram, metode lain yang digunakan yaitu pemanfaatan website qrmonkey dalam pembuatan katalog menu digital dan Go-food serta Google Maps yang digunakan dalam pembaharuan konten untuk menunjang pemasaran produk. Hasil kegiatan kegiatan ini membuat UMKM Kopitan dapat memanfaatkan sosial media secara optimal dalam memasarkan produknya. The industrial revolution 4.0 brought a positive impact on the nation, especially for businesspeople. The utilization of information and communication technology has begun to penetrate the field of digital marketing. Social media is one of digital marketing tools that can be used by MSMEs in expanding their market during the Covid-19 pandemic. Community service activities carried out by the KKN 127 aim to aid Kopitan MSMEs in Samarinda city for updating internet-based marketing strategies during the Covid-19 pandemic. The method used is social media Instagram. Instagram is considered a very influential social media in global business, by utilizing the instagram ads future expected to attract more consumers especially those around of Samarinda city to visit Kopitan’s Instagram homepage. In additions to Instagram, another method used are the qrmonkey website for making digital menu catalogs, Go-food and Google Maps which are used for updating content to support product marketing. The implementation of service activities, Kopitan MSME actors will be able to optimally utilize social media for developing their product marketing.

scholarly journals Emerging Trends in E-Marketing In India

2021 ◽  
pp. 255-263
Keyword(s):  
Digital Media ◽  
High Speed ◽  
Digital Marketing ◽  
Goods And Services ◽  
Emerging Trends ◽  
Marketing Activities ◽  
Valuable Complement ◽  
Marketing Methods ◽  
Use Of Internet ◽  
Digital Channels

E- Marketing is the avenue of electronic communication which is used by the marketers to endorse the goods and the services towards marketplace.E-marketingmeans using digital technologies to help sell your goods or services. These technologies are a valuable complement to traditional marketing methods whatever the size of your company or your business model. The supreme purpose of the digital marketing is concerned with consumers and allows the consumers to intermingle with the product by virtue of digital media. Indian market is significantly changing with the massive use of Internet and information technology.E- Marketing is being used in different ways for marketing activities. The pace of change continues to be rapid with digital channels constantly growing in volume and strength. Day by day growing Digital Market in India is an evident that theDigitization is taking place with a high speed. E-commerce website are providing all the goods and services through online portals online today. Therefore, this paper has focused on understanding the growth of digital marketing in India and what are the current and future trends in digital marketing.

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