scholarly journals Determinants of satisfaction with campus transportation services: Implications for service quality

2016 ◽  
Vol 10 (1) ◽  
Author(s):  
Felix Charbatzadeh ◽  
Udechukwu Ojiako ◽  
Maxwell Chipulu ◽  
Alasdair Marshall
Keyword(s):  
Service Quality ◽  
Public Transportation ◽  
Critical Element ◽  
Financial Loss ◽  
Transportation Services ◽  
Transportation Service ◽  
Service Engagement ◽  
Managerial Attention ◽  
Determinants Of Satisfaction ◽  
Bus Transportation

Background: In a number of countries, buses are a critical element of public transportation, providing the most inclusive and sustainable mode of transportation to all forms of citizenry, including staff and students of universities.Objectives: The study examines the determinants of satisfaction with campus bus transportation. The article is primarily discursive and based on the synthesis of existing service literature supported by data obtained from a survey of 847 respondents.Method: Structural equation modelling is undertaken using AMOS 19, allowing for the examination of compound relationships between service engagement variables.Results: Results show statistically significant differences between perceived service quality and travel routes. The authors argue that managerial attention to service user experiences does not only hold the key to ongoing competitive success in campus transportation services but also that those services can be significantly enriched through greater managerial attention to the interface between risk of financial loss (which increases when the campus bus transportation service provider becomes less able to compete) and service quality.Conclusion: The authors argue that if providers of campus bus transportation services are to rise to their service delivery challenges and also maintain or improve upon their market positions, they must conceptualise their services in a manner that takes into consideration the two-way interrelationship between risk of financial loss and service quality. It must also be noted that, although this study may have relevance for firm–firm scenarios, its focus is primarily on service supplier firm–customer service engagements.Keywords: Modelling; Transportation; Service

scholarly journals DECREASING SATISFACTION OF URBAN TRANSPORT PASSANGERS

2019 ◽  
Vol 22 (1) ◽  
pp. 141-148
Author(s):  
Faizal Haris Eko Prabowo ◽  
Dwi Laela Rachmawulan ◽  
Nuryanti Taufik
Keyword(s):  
Service Quality ◽  
Public Transportation ◽  
Survey Methods ◽  
Urban Transport ◽  
Satisfaction Level ◽  
Price Fairness ◽  
Transportation Services ◽  
Business Innovation ◽  
Passenger Satisfaction ◽  
Transportation Service

Transportation services become one of the most needed facilities by many people. in every business activity, satisfaction becomes one of the factors to develop business in the transportation services industry. The decrease of passenger quantity and passenger satisfaction level at public transport service in Ciamis regency become some business problems. The purpose of this research to find out the level of passenger satisfaction and any factors that can affect passenger satisfaction in the district ciamis This research using survey methods. Survey in this research is to describe the phenomenon-related passenger satisfaction level and factors that affect passenger satisfaction in Ciamis.  The study findings that there are three variable which affect passenger satisfaction such as service quality, price fairness and innovation also the level of passenger satisfaction was bad. Required participation from both business owner, driver and government to improve public transportation service system like improving service quality skills for driver, make a price fairness for whole passenger, and make some business innovation both method and business practice.

scholarly journals Analisis kualitas pelayanan bus pariwisata dengan metode service quality dan importance performance analysis

2019 ◽  
Vol 11 (2) ◽  
pp. 144
Author(s):  
Eka Indah Yulistyari ◽  
Chotibul Umam ◽  
M. Reiza Fachrozy
Keyword(s):  
Performance Analysis ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Analysis Method ◽  
Transportation Services ◽  
Bus Services ◽  
Clear Information ◽  
Bus Transportation

PO. Saztro Holidays is one of the bus transportation services companies in the Serang area that focuses on tourism routes. The purpose of this study is to know the quality of tourism bus services through customer satisfaction and complaints, besides as knowing the importance of priority attributes to be repaired. The methods of collecting data using a questionnaire involving 30 respondents to tourism bus consumers. This study uses the SERVQUAL method (reliability, responsiveness, assurance, empathy, tangible) and Importance Performance Analysis (IPA). The results of the study using the SERVQUAL method obtained an overall gap value of -0.852, which states that the services provided by PO. Saztro Holidays still does not provide satisfaction to consumers. Improvement efforts to increase satisfaction with Tourism bus services using the Importance Performance Analysis method in quadrant I (top priority) using SPSS 19 through a cartesius diagram obtained as many as 13 attributes. The most important attributes that are the main priority in repairs to match the expectations of consumers with the value of the suitability level of 78.04, namely the attributes of the availability of clear information marks.

scholarly journals Elderly Users’ Satisfaction with Public Transport in Thailand Using Different Importance Performance Analysis Approaches

2020 ◽  
Vol 12 (21) ◽  
pp. 9066
Author(s):  
Methawadee Chaisomboon ◽  
Sajjakaj Jomnonkwao ◽  
Vatanavongs Ratanavaraha
Keyword(s):  
Performance Analysis ◽  
Public Transport ◽  
Public Transportation ◽  
Gap Analysis ◽  
Adult Population ◽  
The Elderly ◽  
Transportation Services ◽  
The Public ◽  
Transportation Service ◽  
Elderly Users

Due to the rapid increase in population and the change in age structure toward the elderly, the phenomenon of societal ageing is being witnessed in many countries. The elderly travel less than the adult population due to decreasing mobility with an increasing age. In this study, we aimed to analyze the expectations and satisfaction of public transport users in Thailand using traditional importance performance analysis (IPA), gap analysis, and IPA integrated with competitor performance. We aimed to explain the differences in the analysis results produced by the three methods. The data were obtained from surveying 2250 elderly and 450 non-elderly adults. This study presents guidelines for improving the public transport service quality in Thailand to meet user needs. The results of this research showed that each approach provides its own distinctive aspects and theoretical differences, which lead to different interpretations. The results from the three approaches showed that equipment that increases safety for public transportation service users is an important factor for all elderly passengers that must be improved. Public transportation services in different regions should be developed to provide more reliable and regular services.

scholarly journals Sistem Informasi Geografis Pencarian Lokasi Agen Bus dan Travel Terdekat di Kota Semarang Berbasis Mobile dengan Metode Dijkstra

2015 ◽  
Vol 3 (2) ◽  
pp. 302
Author(s):  
M. Rizki Kurniawan ◽  
Oky Dwi Nurhayati ◽  
Kurniawan Teguh Martono
Keyword(s):  
Public Transportation ◽  
Guidance System ◽  
Travel Agency ◽  
Road Transportation ◽  
Transportation Services ◽  
The Road ◽  
Transportation Service ◽  
The Media ◽  
Media Storage ◽  
User Location

Nowadays, the mobility of people who travel to a place through road transportation is increasing, either private vehicle or public transportation services. By the high intensity of use the road transportation, especially the road transportation service in Semarang, in this cases are bus and travel, it makes the transportation service users often confused in determining transportation agency to be used, especially if user is in hurry. Therefore, transportation user need a mobile application that can provide bus or travel transportation agency locator services which nearby user location and provide destination route which is expected. The Bus and Travel agency – Based Applications Mobile Locator Using Dijkstra Method is the ultimate solution in the search of bus and travel agency in Semarang. The purpose of development this application is developing a search guidance system of bus and travel agency location which nearby user location that can provide an efficient route and save the time. The Bus and Travel agency – Based Applications Mobile Locator is implemented using ionic framework that runs on Android. Sqlite as the media storage of this, allows user to perform agency data management. In Addition, it is supported by the relevance of agency data which is obtained from Department of Transportation, Communication, and Information Central of Java and transportation magazine site. The use of Google Maps API supports search location using Dijkstra Method in search of bus and travel agency, that expected to facilitate the users find travel or bus agency as expected, and its information that’s already available.

scholarly journals CITY TOURISM TRANSPORTATION SERVICES: A CASE STUDY OF DOUBLE-DECKER BUS ROUTE 5 IN SPECIAL CAPITAL REGION OF JAKARTA

NATAPRAJA ◽  
2020 ◽  
Vol 8 (1) ◽  
pp. 72-82
Author(s):  
Bhakti Nur Avianto ◽  
Erina Oktaviani
Keyword(s):  
Service Quality ◽  
Survey Methodology ◽  
Service Satisfaction ◽  
Equal Rights ◽  
Transportation Services ◽  
Capital Region ◽  
Double Decker ◽  
City Tourism ◽  
The Government ◽  
Bus Transportation

The Government of Special Capital Region of Jakarta until the end of 2019 seeks to revitalize tourism program by launching double-decker bus. But this implementation, there are still problems with a low level of passenger services, shelters without seats, small bus AC rooms, and responsiveness of PLB officers is still low. Purpose of this study is to explore values bus transportation services that are predicted for quality and service satisfaction. The approach used is survey methodology with results show that bus transportation service predicted values for service quality is transparency aspect; accountability; and conditional; all service products used by passengers. While, participatory aspect; equal rights; and the balance of rights and obligations, predicted to impact in service satisfaction received—recommendations for improvements in service quality, especially provision facilities and ease accessibility. While improvement service satisfaction is improved, safety on buses and empathy PLB officers in responding services.

scholarly journals Pengaruh Kualitas Pelayanan dan Harga Terhadap Loyalitas Pelanggan Grab Semarang

2019 ◽  
Vol 10 (1) ◽  
pp. 46-53
Author(s):  
Rini Sugiarsih Duki Saputri
Keyword(s):  
Service Quality ◽  
Customer Loyalty ◽  
Linear Regression Analysis ◽  
Multiple Linear Regression Analysis ◽  
Survey Method ◽  
Transportation Services ◽  
The Public ◽  
Human Needs ◽  
Transportation Service ◽  
Private Transportation

Online transportation services that currently operate in big cities get human needs wherever and whenever. The emergence of online transportation options has made people switch from conventional transportation to online transportation. This makes entrepreneurs create a variety of online transportation services in order to meet the needs of the community and satisfy customers. Online transportation customers are increasing at this time supported by the brand image of the transportation used so it gives the impression when using it like using private transportation. Determination of affordable online transportation service tariffs with the convenience of the services provided makes this service increasingly loved by the public. This study aims to determine the effect of each independent variable namely service quality and price on the dependent variable of customer loyalty. By taking respondents by purposive sampling 50 Grab online transportation users in the Masters of Communication Studies UNDIP Semarang with a minimum of three times using Grab transportation. Data collection was carried out by survey method using multiple linear regression analysis through SPSS software. The results show that service quality and price affect customer loyalty.

scholarly journals Implementation of connection scan algorithm in tourism intermodal transportation journey planner: a case study

2020 ◽  
Vol 4 (2) ◽  
pp. 129-136
Author(s):  
Vertic Eridani Budi Darmawan ◽  
Yuh Wen Chen
Keyword(s):  
Public Transportation ◽  
Information Service ◽  
Transportation Services ◽  
Travel Information ◽  
The Public ◽  
Tourist Destinations ◽  
Suburban Areas ◽  
Transportation Service ◽  
Intercity Travel ◽  
Tourism Destinations

Accessibility to tourist destinations is an important component in a tourism system, especially for natural tourist destinations located in suburban areas. Good linkage of travel information and physical connections with local transportation services for intercity travel can facilitate more people to travel and promote national tourism destinations. This research takes the popular national tourism destinations and their public transportation service in Taiwan as a research object due to the unavailability of integrated public transport information service. Free Independent Travelers (FIT) demand is growing. This research aims to integrate intermodal public transportation information to support FIT by proposing a seamless way journey planner. In this scenario, the journey planner requires timetable data as input. The Connection Scan Algorithm is used to find the earliest arrival time routes at their destinations. This journey planner is built in PHP language and can complement the official tourism travel information website by Tourism Bureau, MOTC. Hence, the FIT could get the quickest routes to reach the destinations without compiling the public transportation information provided independently.

scholarly journals Implementing TOPSIS method in Selecting the Best Bus Transportation Services

2020 ◽  
Vol 5 (3) ◽  
pp. 9-16
Author(s):  
Azmi Abu Seman ◽  
Nasuha Alias ◽  
Norfiza Ibrahim
Keyword(s):  
Public Transportation ◽  
Web Application ◽  
System Development ◽  
Topsis Method ◽  
Application Development ◽  
Transportation Services ◽  
Development Life Cycle ◽  
Bus Services ◽  
The Web ◽  
Bus Transportation

Public transportation using express bus services are widely used by the public nowadays and many bus companies offer services to major cities as well as providing additional features and facilities to attract passengers. However, the passengers often face a problem in selecting and choosing the bus companies that give the best services for them according to their preferences. The purpose of this study is to identify the best bus transportation services based on MCDM approach using the TOPSIS method. The web application development follows the System Development Life Cycle (SDLC) methodology that contains four phases which are planning, designing, testing and implementing using PHP and MySQL database as tools for development. It enables users who already used the bus services to give the rating and the users who want to use the bus services give their priority for each criterion that they choose either low, high or very high. The web application will generate the result, which is the best bus companies according to TOPSIS rules. The presence of this web application can help the society to choose the best bus services that follow their preferences.

scholarly journals Pengaruh Sistem Pelayanan, Ketepatan Waktu dan Daya Beli Masyarakat terhadap Loyalitas Menggunakan Jasa Transportasi Bus pada PT. Atlas

2020 ◽  
Vol 3 (2) ◽  
pp. 566-576
Author(s):  
Monalisa Tampubolon ◽  
Miftahul Jannah ◽  
Rinaldi Gultom ◽  
Hendra Jonathan Sibarani
Keyword(s):  
Service User ◽  
Service System ◽  
Sampling Technique ◽  
Quantitative Approach ◽  
Purchasing Power ◽  
Service Users ◽  
Transportation Services ◽  
Transportation Service ◽  
Bus Transportation

This study was conducted to determine the effect of service system, timeliness and power of buying community against to loyalty using bus transportation services in PT. Atlas.   The method used in this study uses a quantitative approach and uses explanatory research characteristics. Based on the population in this study, the customer for the ticket purchasing service was 778 people. The sampling technique used the Slovin formula as many as 89 people used in this study. Based on the results obtained from this study using partially obtained the value of the service system has a tcount of 6,106> 1,988, punctuality has a tcount of 1,299 <ttable 1,988, while purchasing power has a tcount of 0.043 <ttable 1.988 which means punctuality and purchasing power has no positive and significant effect on service user loyalty at PT. ATLAS Medan, while simultaneously the value of Fcount is (13.451)> Ftable of (3.10) with a sig value of 0.000 <0.05, which means that the service system, timeliness and purchasing power of the community have a positive and significant effect on the loyalty of transportation service users.

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