Inclusive service development: exploring a whole-of- organisation approach in the community service sector

2013 ◽  
pp. 91-104
Keyword(s):  
Community Service ◽  
Service Sector ◽  
Service Development

scholarly journals History of origin and development of customer service

Upravlenie ◽  
2020 ◽  
Vol 7 (4) ◽  
pp. 54-59 ◽  
Author(s):  
T. N. Sakulyeva ◽  
S. Trombetta
Keyword(s):  
Customer Service ◽  
Service Sector ◽  
Customer Orientation ◽  
Qualitative Change ◽  
Service Development ◽  
Class Division ◽  
Service Concept ◽  
Trade Relations ◽  
The People ◽  
History Of

Any interaction between two or more actors always involves different factors: economic, social, cultural, political and o ther. Studying the history of the service concept is impossible in the break from the study of the concept of trade. These two concepts in an inseparable bundle to more accurately reflect the importance of service both in small trade transactions and for the work of transport industry leaders, – have been considered in the article.The trade and economic breakthrough in the development of international trade relations, which dates back to the XIII century. The most important period for studying the history of the service concept as a key aspect of trade. The XX century has become really important for customer service. Created prerequisites, development of production, qualitative change in the life of the population – all it allowed both Russia and Europe to step far forward in terms of the service concept. If up to this point, the world has been convinced, that supply creates demand, then with the development of supply, with the expansion of services, with the advent of new modes of transport, namely, with the emergence of alternatives in any sphere of society, there is a new task – to attract customer to its product.The result of changes in the service sector in the XX century was a reorientation from production to customer, despite the uneven development of the countries of Europe and Russia, in the XXI century the countries rose about one step of service development. The only thing, that has become the strongest difference are the mental values of the people of Europe and Russia. Customer orientation prevails over one’s own interests, as the moral satisfaction of the process of interaction with the client is on a par with the material. Lack of class division of customers, and understanding the importance of separating needs according to opportunities is the basis for the development of service on transport.

scholarly journals PROBLEMS AND PROSPECTS OF ROADSIDE SERVICE DEVELOPMENT IN RUSSIA

2020 ◽  
pp. 127-137
Author(s):  
Алексей Анатольевич Артемьев ◽  
Павел Антонович Кохно ◽  
Илья Александрович Лепехин
Keyword(s):  
Development Policy ◽  
Service Sector ◽  
Spatial Development ◽  
Service Development ◽  
Modern State ◽  
Factors Affecting ◽  
Foreign Countries ◽  
Territorial Organization ◽  
Main Factors ◽  
Technical Services

Цель статьи - аргументировать тенденции и возможные направления развития придорожного сервиса как элемента проводимой в России политики пространственного развития, а также факторы, влияющие на его размещение. Проанализированы основные аспекты современного состояния придорожного сервиса как части сферы услуг, а также особенности территориальной организации придорожного сервиса. Аргументировано, что он находится на стыке таких важных и взаимосвязанных видов деятельности как транспорт, торговля, туризм, бытовое и техническое обслуживание, общественное питание. Новизной проведенного исследования можно считать обобщение опыта развития придорожного сектора в России и зарубежных странах, позволившее выявить основные факторы, оказывающие влияние на уровень его развития, а также принципы, которыми необходимо руководствоваться при его размещении. В статье представлены обоснованные показатели, позволяющие оценить существующий и возможный потенциал развития придорожного сервиса на конкретной территории. The purpose of the article is to analyze the trends and possible directions for the development of roadside service as an element of Russia's spatial development policy, as well as factors affecting its placement. The authors investigate the main aspects of the modern state of the roadside service as part of the service sector, as well as the features of the territorial organization of the roadside service. It is argued that it is at the junction of such important and interconnected activities as transport, trade, tourism, household and technical services, public food. The novelty of the study can be considered a generalization of the experience of the development of the roadside sector in Russia and foreign countries, which made it possible to identify the main factors that affect its level of development, as well as the principles that should be guided when placing it. The article presents reasonable indicators that allow you to assess the existing and possible potential for the development of roadside service in a specific territory.

How Service Firms Manage Innovation

2012 ◽  
pp. 112-124
Author(s):  
Frederic Jallat
Keyword(s):  
Service Sector ◽  
Success Factors ◽  
Development Process ◽  
Service Industry ◽  
Innovation Management ◽  
Service Development ◽  
Service Firms ◽  
Performance Drivers ◽  
And Performance ◽  
Manage Innovation

By acknowledging the strategic importance of developing and managing new activities in the service sector, the chapter studies the key business dimensions and performance drivers of innovation, and the determinants of new service success. Therefore, this chapter seeks to address three objectives: (1) yield a critical synthesis of research linked to managing innovation in the service industry, (2) provide a detailed study of innovation management and success factors within the service sector, and (3) determine the links between the service development process and how new services perform.

Modularity matters: a critical review and synthesis of service modularity

2016 ◽  
Vol 8 (1) ◽  
pp. 38-52 ◽  
Author(s):  
Nofie Iman
Keyword(s):  
Service Sector ◽  
Manufacturing Sector ◽  
Empirical Work ◽  
Empirical Literature ◽  
Service Development ◽  
Future Research ◽  
Content Type ◽  
Development Context ◽  
High Level ◽  
Service Perspective

Purpose – The literature on modularity is extensive, but most research has been concerned with the manufacturing sector and much less with the service sector. The purpose of this paper is to investigate the existing research, to provide a critique of the empirical literature on service modularity and to discuss future research opportunities. Design/methodology/approach – To perform this analysis of service modularity, a list of top-tier journals in the field of business management and organisation was compiled. From there, each and every article was identified, examined, coded and classified into high-level themes. These were then reviewed, analysed and interpreted. Findings – This paper argues that the application of modularity in services will likely be influenced by certain characteristics that distinguish services from products. Second, modularity, from the service perspective, has been closely connected to productisation of services, and the discussion of modularity related to services has been greatly influenced by the earlier discussion on product modularity. This paper concludes that modularity in the service development context is still seeking its theoretical “identity” and requires further theoretical and empirical work on service design modularity conceptualisation, methods and measures. Originality/value – This paper has reviewed several significant fields with which research on service modularity has been concerned. It captures and presents the core notion of service modularity in a critical way that might spur further research in the field.

scholarly journals PEMETAAN KEPEMILIKAN BADAN HUKUM DAN TINGKAT PENGGUNAAN TEKNOLOGI INFORMASI PADA UMKM (Studi Pada Kelurahan Pojok Kecamatan Mojoroto - Kota Kediri)

2017 ◽  
Vol 2 (2) ◽  
pp. 183
Author(s):  
Yudiarto Perdana Putra ◽  
Budi Heryanto
Keyword(s):  
Information Technology ◽  
Community Service ◽  
Economic Crisis ◽  
Service Sector ◽  
Descriptive Analysis ◽  
Business Sector ◽  
Great Contribution ◽  
Business Law ◽  
Legal Entity ◽  
Medium Enterprise

AbstractMSME (Micro, Small, and Medium Enterprise) is a business sector that is resistant to the economic crisis and has a great contribution to the national's economy, but the competitiveness of MSME is still very low. Lack of awareness in the ownership of corporate legal entities and the application of information technology is a factor of low competitiveness of MSMEs. The purpose of this research is to know the mapping of MSME at service sector in Kelurahan Pojok, Kecamatan Mojoroto, Kota Kediri based on the ownership of legal entity and the application of information technology in running the business. This study uses descriptive analysis to describe the real conditions in the service sector MSMEs Kelurahan Pojok, Kota Kediri. Furthermore can be done community service activities in the form of counseling to the perpetrators of MSMEs, hope that the perpetrators of MSMEs can have more competence and boost competitiveness.Key Word : MSME, Service Sector, Business Law Entity, Information Technology,  AbstrakUMKM merupakan sektor usaha yang tahan terhadap krisis ekonomi dan memiliki kontribusi yang besar bagi perekonomian nasional, namun daya saing UMKM masih sangat rendah. Kurangnya kesadaran dalam kepemilikin badan hukum usaha dan penerapan teknologi informasi menjadi faktor rendahnya daya saing UMKM. Tujuan penelitian adalah mengetahui pemetaan UMKM sektor jasa di Kelurahan Pojok, Kecamatan Mojoroto, Kota Kediri berdasarkan kepemilikan badan hukum usaha dan penerapan teknologi informasi dalam menjalankan usaha. Penelitian ini menggunakan analisis diskriptif untuk menggambarkan kondisi yang sesungguhnya pada UMKM sektor jasa Kelurahan Pojok Kota Kediri. Selanjutnya bisa dilakukan kegiatan pengabdian masyarakat berupa penyuluhan kepada pelaku UMKM, sehingga harapannya para pelaku UMKM bisa memiliki kompetensi lebih dan meningkatkan daya saing.Kata Kunci : UMKM, Sektor Jasa, Badan Hukum Usaha, Teknologi Informasi,

Community service development for consumers in long-stay psychiatric hospitals in South Carolina

1996 ◽  
Vol 19 (3-4) ◽  
pp. 265-287 ◽  
Author(s):  
Paul A. Deci ◽  
Joseph J. Bevilacqua ◽  
John A. Morris ◽  
James K. Dias
Keyword(s):  
South Carolina ◽  
Community Service ◽  
Psychiatric Hospitals ◽  
Service Development

scholarly journals Rancang Bangun Sistem Monitoring Dan Evaluasi Penelitian Dan Pengbdian Kepada Masyarakat (Studi Kasus : Universitas Respati Yogyakarta)

Respati ◽  
2017 ◽  
Vol 12 (3) ◽  
Author(s):  
Sri Hasta Mulyani
Keyword(s):  
Information System ◽  
Community Service ◽  
System Analysis ◽  
Monitoring And Evaluation ◽  
Service Development ◽  
Web Based ◽  
Development Method ◽  
Research Activities ◽  
Assessment Time ◽  
Analysis System

INTISARI Unit Penelitian dan Pengabdian Pada Masyarakat merupaka salah satu unit pada Universitas Respati Yogyakarta yang memiliki tanggung jawab dalam pengelolaan kegiatan kegiatan penelitian dan kegiatan pengabdian kepada masyarakat yang dilakukan oleh dosen. Salah satu tahapan dalam kegiatan adalah monitoring dan evaluasi pelaksanaan kegiatan penelitian dan pengabdian kepada masyarakat dinilai oleh seorang reviewer. Pelaksanaan monitoring dan evaluasi dilakukan pada saat proses pelaksanaan kegiatan dan di akhir kegiatan. Saat ini proses masih dilakukan secara manual oleh reviewer dan sulitnya melakukan monitoring dan evaluasi karena beberapa hal seperti waktu penilaian terbatas, banyaknya penelitian dan jumlah reviewer yang terbatas.Penelitian yang dilakukan bertujuan mengembangkan sistem monitoring dan evaluasi kegiatan peneitian dan pengabdian kepada masyarakat. Metode pengembangan dilakukan dengan tahapan analisa sistem, perancangan sistem, coding dan implementasi sistem. Pengembangan perangkat lunak nantinya berbasis web dengan perangkat pengembangan menggunakan bahasa pemrograman PHP dan MySQL sebagai DBMS.Hasil pengembangan sistem informasi penelitian dan pengabdian masyarakat diharapkan dapat membantu Unit Penelitian dan Pengabdian Pada Masyarakat dalam proses pengolahan data monitoring dan evaluasi kegiatan peneitian dan pengabdian kepada masyarakat yang dilakukan dosen. Kata Kunci : Sistem Informasi, Monitoring, Evaluasi, ReviewerABSTRACTResearch Unit and Community Service is one unit at Universitas Respati Yogyakarta which has responsibility in management of research activities and community service activities conducted by lecturers. One of the stages in the activity is monitoring and evaluation of the implementation of research activities and dedication to the community assessed by a reviewer. Implementation of monitoring and evaluation is done during the process of implementation of activity and at the end of activity. Currently the process is still done manually by the reviewer and the difficulty of monitoring and evaluation due to several things such as limited assessment time, the number of research and the number of reviewers are limited. The research undertaken aims to develop a system of monitoring and evaluation of research activities and community service. Development method is done by stages of system analysis, system design, coding and system implementation. Software development will be web based with development tools using PHP and MySQL programming language as DBMS.The result of development of information system of research and community service is expected to assist Unit Research and Community Service in the process of monitoring data and evaluation of research activities and dedication to the community conducted by lecturers.Keywords: Information System, Monitoring, Evaluation, Reviewer

scholarly journals The dimensions of civil responsibility in Egyptian universities (A comparative study on the universities of Alexandria and Pharos)

2021 ◽  
pp. 264-296
Author(s):  
مرفت مسعود جاب الله علي قطوش
Keyword(s):  
Comparative Study ◽  
Community Service ◽  
Service Sector ◽  
Survey Method ◽  
Community Activities ◽  
Civil Responsibility ◽  
Interview Guide ◽  
Research Goal ◽  
Environmental Development ◽  
Educational Staff

"The Dimensions of Civil Responsibility in Egyptian Universities" A comparative study on the universities of Alexandria and Pharos Research goal Knowing the "dimensions of civil responsibility of the two universities", knowing the obstacles facing the community service sector and trying to develop a vision; to activate the role of the two universities towards the university's civil responsibility, and how to benefit from it in developing universities. The research relied on the descriptive and analytical approach and the use of the sample social survey method in collecting data for the two universities in question, and using the interview guide with the agents of the scientific and theoretical colleges (trade and pharmacy) in the two universities for community service and environmental development, in addition to the vice presidents of the two universities for community service and environmental development, and members of the faculty, The research focused on analyzing ready-made data, analyzing community service activities and developing the environment. The research reached a number of results, the most important of which are • The results of the current research confirmed that there is a difference in civil liability among students of theoretical colleges from students of practical colleges, in terms of interest in democracy (humanities) is not equal to the contents of the materials that you take, which means that there are other factors responsible for a service that do not benefit from these topics, these factors It can be the teaching methods and the educational environment. • The results also revealed a relationship between community service and civic responsibility, and civil responsibility emerged through the relationships between students, the educational staff and professors, individually or collectively, and participation in volunteer work such as seminars and various community activities to serve the community. • The results showed the achievement of democracy for the two universities through effective interest in the community activities carried out by students, and showed a clear difference between citizenship of the two universities in the available resources. • The results of the research showed the clear difference between the two universities in the dimension of investigation and deliberation, as Pharos University occupies the highest position in the application of this aspect.

scholarly journals Evaluation of the Quality of Development in Klaten Regency, Central Java Indonesia

2019 ◽  
Vol 6 (4) ◽  
pp. 5370-5375
Author(s):  
Suwardi . ◽  
Wulan Kinasih
Keyword(s):  
Public Service ◽  
Random Sampling ◽  
Service Sector ◽  
Sampling Technique ◽  
Service Development ◽  
Positive Perception ◽  
Central Java ◽  
Job Opportunities ◽  
Community Protection

This research aimed to conduct an evaluation on development performance from the community’s perspective. This study also identified the community’s aspiration on development issue. This result of research would be expected to be input to Klaten Regency’s Government in defining the priority of development through APBD (Local Income and Expense Budget) of 2018. The method employed in this research was survey one. The sample was selected using “random sampling technique conducted in 138 survey location points. The research specified standard margin error of 5% at confidence interval of 95%. A total 798 respondents were used as the sample. The result of research showed that community has positive perception on the quality of development in Klaten Regency. Development sector still needing improvement for its quality included: (1) people farming; (2) SME sector’s role; (3) creating more job opportunities; (4) local government’s stronger commitment to eradicating corruption, collusion and nepotism; (5) public service. Development and service sector appreciated positively by community included: (1) education; (2) health; (3) infrastructure; (4) social help distribution; (5) security, social orderliness and community protection.

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