scholarly journals Hubungan Antara Perilaku Caring Perawat Terhadap Kepuasan Pasien Saat Pandemi Covid-19 di Ruang Perawatan Salah Satu Rumah Sakit Swasta di Yogyakarta

2021 ◽  
Vol 2 (2) ◽  
pp. 170-183
Author(s):  
Martina Dyah Lestari ◽  
Agustina Sri Oktri Hastuti ◽  
Sr. Therese Maura Harjanti CB
Keyword(s):  
Patient Satisfaction ◽  
Significant Relationship ◽  
Strong Relationship ◽  
P Value ◽  
Cross Sectional ◽  
Patient’S Satisfaction ◽  
Caring Behavior ◽  
Professional Nursing ◽  
Nursing Services ◽  
Nurse Caring

ABSTRCT  Background: Patient satisfaction is one of the factors used to evaluate the quality of service in the hospital, and is one of the factors determining the image of a health service institution. Nursing service satisfaction is obtained from consumer assessments regarding the quality and performance of the benefits received from products or services. Quality nursing services can be realized through the provision of nursing care based on the caring behavior of nurses. Caring behavior must always be carried out by nurses in all conditions, even during the current COVID-19 pandemic situation. In the preliminary study conducted, Elisabeth 4's inpatient room was the room that experienced the lowest decrease in customer satisfaction. Purpose: The purpose of this study was to determine the relationship between nurse caring behavior and patient satisfaction during the COVID-19 pandemic in Elisabeth 4 Hospital's inpatient room. Panti Rapih, Yogyakarta. Methods: This type of research is a descriptive correlation. This research is a quantitative study with a cross sectional design. Using non probability sample techniques, purposive sample. The sample used was 37 respondents. Data collection techniques using a questionnaire that is given directly to the respondent in Januari 2021 sampai Februari 2021. Results: The highest nurse caring behavior was in the good category, 83.8% of the total respondents. The highest level of satisfaction is "Satisfied" 54.1% of the total respondents and "Very Satisfied" as much as 43.2% of the total respondents. Based on the results of the Spearman rho test, P value 0.007 is, this means that there is a significant relationship between nurse caring behavior and the level of patient satisfaction. The Correlation Coefficient value is positive, which indicates that there is a strong relationship between nurse caring behavior and the level of patient satisfaction. Conclusion: There is a significant relationship between nurse caring behavior and patient satisfaction. The direction of the positive correlation shows that the higher the nurse's caring behavior, the higher the patient's satisfaction in nursing services. Suggestion: It is necessary for nurses to increase knowledge, attitudes and skills especially when carrying out their role as executor of professional nursing actions. Panti Rapih Hospital management should continue to encourage the spirit of caring behaviour during the COVID-19 pandemic, by improving the physical, mental and spiritual health of nurses so that nurses can provide professional nursing services.

scholarly journals Factors Affecting Nurse Caring Behavior

2020 ◽  
Vol 18 (2) ◽  
pp. 171-181
Author(s):  
Yoani M. Vianney Bita Aty ◽  
Elisabeth Herwanti ◽  
Aemilianus Mau ◽  
M. Ibraar Ayatullah ◽  
Fialisa Asriwhardani
Keyword(s):  
Employment Status ◽  
Public Hospital ◽  
Work Motivation ◽  
Health Workers ◽  
Simple Random Sampling ◽  
P Value ◽  
Cross Sectional ◽  
Caring Behavior ◽  
Nursing Services ◽  
Nurse Caring

Caring behavior is the center of nursing practice, a very dynamic technique, where nurses work with care for their patients. The better the nurse's caring behavior in providing nursing services to patients, the better the level of patient satisfaction with nursing services. Currently, there are nurses and other health workers who are not friendly enough in providing services. The objective of this study is to determine the factors that influence the caring behavior of nurses who work at the Regional Public Hospital of East Nusa Tenggara Province, which are age, gender, education, training, employment status, marital status, work stress, work motivation and respect for nurse caring behavior. This research is a type of quantitative research with a cross-sectional design. The population is all nurse administrators who work in 5 Regional Public Hospital of East Nusa Tenggara Province, amounting to 803 people. The number of samples of 161 nurses was taken by simple random sampling. Determination of the number of samples using the rule of thumb formula, namely 5 independent variables x 32 = 160 respondents. The instrument used was a questionnaire. Bivariate data analysis at a significant level of 5% (α = 0.05) using the Pearson Chi-Square test. Multivariate analysis using logistic regression test. The results showed that the factors that influence nurse caring behavior are employment status (p value 0.001) and motivation (p value 0.005). The results of the Odds Ratio (Exp. B) show that employment status is a determinant factor in the caring behavior of nurses in East Nusa Tenggara with an OR of 3,634, which means that nurses with civil servant status are 3.6 times more likely to behave in caring than nurses with contract employment status. It is suggested to examine other factors that can influence the caring behavior of nurses who work at the Regional Public Hospital of East Nusa Tenggara Province.

scholarly journals Perilaku caring perawat terhadap kepuasan pasien di UPT Puskesmas rawat inap

2020 ◽  
Vol 14 (3) ◽  
pp. 486-493
Author(s):  
Triyoso Triyoso ◽  
Martina Sari
Keyword(s):  
Public Health ◽  
Patient Satisfaction ◽  
Health Center ◽  
Health Centre ◽  
P Value ◽  
Public Health Centre ◽  
Caring Behaviors ◽  
Caring Behavior ◽  
Nurse Caring ◽  
The Impact

Nurse caring behaviors and patient satisfaction: The impact of patients experience at Bukit Kemuning inpatient public health centreBackground: The results of the pre-survey conducted on January - 2019 based on the medical records of the Bukit Kemuning Inpatient Health Center in North Lampung recorded in 2018 had of 279 inpatients. Base on evaluation in Bukit Kemuning Inpatient Health Center, the Minimum Service Standards (MSS) achievement scored of 67.29% describes the service quality is still suboptimal.Purpose: Knowing relationship between nurses' caring behavior towards patient satisfaction in Bukit Kemuning Inpatient Health Centre North Lampung RegencyMethod: A quantitative cross-sectional approach, the population of all outpatient who had experienced hospitalization at Bukit Kemuning Inpatient Health Center, with a sample of 282 respondent. The variables of this study were nurse caring behavior and patient satisfaction. The research conducted at the Bukit Kemuning Inpatient Health Center UPT North Lampung Regency. data collection using a questionnaire. Data analysis was univariate and bivariate (chi square).Results: Knowing the respondents' statement that nurses' shown caring behavior in a poor category of 162 (57.4%), patients unsatisfied of 140 (49.4%), There is a relationship between Nurse caring behaviors and patient satisfaction at Bukit Kemuning inpatient public health centre North Lampung Regency (p-value = 0.000 OR = 4.659)Conclusion: There is a correlation between Nurse caring behaviors and patient satisfaction: The impact of patients experience at Bukit Kemuning inpatient public health centre, for the Health Center management to consider for nurses' staff for conducting caring behavior training and improve health services.Keywords: Nurses; Caring behavior; Patient; SatisfactionPendahuluan: Standar kepuasan pasien di pelayanan kesehatan ditetapkan secara nasional oleh Departemen Kesehatan. Hasil pra survey yang dilakukan tanggal 5 – 9 Januari 2019  berdasarkan data rekam medis Puskesmas Rawat Inap Bukit Kemuning  Kabupaten Lampung Utara  tercatat tahun 2018 jumlah pasien yang melakukan kunjungan rawat jalan sebesar 11.169 orang dan rawat inap sebanyak 279 orang. Puskesmas Rawat Inap Bukit Kemuning  Kabupaten Lampung Utara  Standar SPM > 90 % dengan hasil capaian hanya 67, 29% sehingga dapat menggambarkan mutu pelayanan masih belum optimal.Tujuan : Diketahui  hubungan perilaku caring perawat terhadap kepuasan pasien di UPT Puskesmas Rawat Inap Bukit Kemuning  Kabupaten Lampung Utara  tahun 2019Metode: Penelitian kuantitatif pendekatan Cross Sectional, populasi seluruh pengunjung Puskesmas, dengan sampel berjumlah 282 orang Objek dalam penelitian ini adalah perilaku caring perawat dan kepuasan pasien. Penelitian dilakukan di UPT Puskesmas Rawat Inap Bukit Kemuning  Kabupaten Lampung Utara. bulan Januari – Juni  2019 . pengumpulan data menggunakan kuesioner. Analisis data secara univariat dan bivariat (chi square).Hasil: Diketahui pernyataan responden tentang perawat yang menunjukkan perilaku caring kategori buruk, sebesar 162 (57,4%) responden, kepuasan keluarga pasien kurang puas, sebesar 140 (49,4%) responden, Ada  hubungan antara perilaku caring perawat terhadap tingkat kepuasan keluarga pasien di UPT Puskesmas Rawat Inap Bukit Kemuning  Kabupaten Lampung Utara  tahun 2019 (p-value=0,000,0,05, OR=4,659)Simpulan: Ada  hubungan antara perilaku caring perawat terhadap tingkat kepuasan keluarga pasien di UPT Puskesmas Rawat Inap Bukit Kemuning  Kabupaten Lampung Utara  tahun 2019, bagi pihak manajemen Puskesmas sebagai bahan pertimbangan untuk mengadakan pelatihan perilaku caring perawat guna meningkatkan pelayanan pasien.

scholarly journals Hubungan Perilaku Caring Perawat Dengan Tingkat Harapan Sembuh Pada Pasien Kanker Yang Menjalani Program Kemoterapi Di Rumah Sakit Baladhika Husada Jember

2020 ◽  
Vol 23 (3) ◽  
pp. 169-177
Author(s):  
Alvinda Apriliatul Jannah ◽  
Anisah Ardiana ◽  
Retno Purwandari
Keyword(s):  
Social Support ◽  
Cancer Patients ◽  
Cross Sectional Study ◽  
Patient Comfort ◽  
P Value ◽  
Cross Sectional ◽  
Patients With Cancer ◽  
Caring Behavior ◽  
Nurse Caring ◽  
The Relationship

Hope is a crucial issue in patients with cancer. Hope can be increased by providing social support. Social support can be obtained from the nurses caring behavior. This research aimed to analyze the relationship between nurses caring behavior and recovery hope level of cancer patients undergoing chemotherapy program at Baladhika Husada Hospital in Jember. A cross-sectional study was conducted to 112 respondents using the Caring Behavior Inventory (CBI-24) questionnaire and Scale of Hope. The data were analyzed applying the Kendall Tau B (τ) correlation. The results showed that there was a relationship between nurses caring behavior with the level of recovery expectancy of cancer patients undergoing chemotherapy programs at Baladhika Husada Hospital in Jember (p-value <0.001; τ = 0.375). Nurse caring behavior increases patient comfort and makes patients more enthusiastic about undergoing therapy. Patients feel valued and get more information from nurses. Therefore, the patient's recovery hopes can increase. This study concludes that nurses caring behavior can increase the expectation of recovery of cancer patients. Abstrak Harapan adalah hal krusial pada pasien kanker. Harapan dapat ditingkatkan dengan pemberian dukungan sosial yang bisa didapat dari perilaku caring perawat. Tujuan dari penelitian ini adalah untuk menganalisis hubungan perilaku caring perawat dengan tingkat harapan sembuh pasien kanker yang menjalani program kemoterapi di Rumah Sakit Baladhika Husada Jember. Penelitian ini menggunakan metode cross sectional dan 112 responden didapatkan dengan teknik sampel purposive samping. Data didapatkan melalui kuesioner CBI-24 dan kuesioner skala harapan. Analisis pada penelitian ini menggunakan uji korelasi Kendall Tau B (τ). Hasil menunjukkan terdapat hubungan antara perilaku caring perawat dengan tingkat harapan sembuh pasien kanker yang menjalani program kemoterapi di Rumah Sakit Baladhika Husada Jember (p value < 0,001; τ = 0,375). Perilaku caring perawat dapat meningkatkan kenyamanan pasien dan membuat pasien lebih semangat menjalankan terapi yang dijalani. Pasien merasa dinilai dan mendapatkan informasi lebih dari perawat. Maka dari itu, harapan sembuh pasien dapat meningkat. Kesimpulan dari penelitian ini adalah perilaku caring perawat dapat meningkatkan harapan sembuh pasien kanker.  

scholarly journals PERILAKU CARING PERAWAT DENGAN KEPUASAN PASIEN

2020 ◽  
Vol 8 (1) ◽  
pp. 113
Author(s):  
Edgar Ch. Q. Wuwung ◽  
Lenny Gannika ◽  
Michael Karundeng
Keyword(s):  
Patient Satisfaction ◽  
Random Sampling ◽  
Cross Sectional Study ◽  
P Value ◽  
Chi Square ◽  
Cross Sectional ◽  
Patient Satisfaction Questionnaire ◽  
Nursing Services ◽  
Quality Of Nursing

Abstract: Background Nursing Services is a holistic service that encompasses Bio, Psycho, Socio and Spirituality which contains Caring attitude. Patient satisfaction can be influenced by several factors one of them is caring attitude of nurses.The Purpose of this study is to identify relationship between Nurse’s Caring and Patient Satisfaction at Hospital GMIM Pancaran Kasih Manado. Method of this study used cross sectional study design. Sample of this study consist of 90 respondents taken by random sampling method and data collection method used nurses caring and patient satisfaction  questionnaire. Chi-square was used to analyze the data. the Results of this study showed  out of 90 respondents, most of them were Satisfied (60%) and said that the Nurse have Caring attitude (58,9%) with p-value 0.04 smaller than 0.05. Conclusion of this study stated there was a relationship between Nurse’s Caring and Patient Satisfaction at Rumah Sakit Umum GMIM Pancaran Kasih Manado. Suggestions from this study are nurses expected should maintain the quality of Nursing Care so that patient satisfaction can be maintained.Keywords: Nurse’s Caring, Patient Satisfaction, Nurse, Nursing Management.Abstrak: Latar Belakang Pelayanan Keperawatan merupakan suatu pelayanan yang holistik yang melingkupi Bio, Psiko, Sosio dan Spiritual yang didalamnya terkandung sikap Caring. Kepuasan  pasien  dapat dipengaruhi oleh beberapa faktor salah satunya adalah sikap caring perawat. Tujuan studi ini untuk mengetahui hubungan antara perilaku Caring Perawat dengan Kepuasan Pasien di Rumah Sakit Umum GMIM Pancaran Kasih Manado. Metode studi ini menggunakan desain penelitian cross-sectional. Sampel studi ini berjumlah 90 responden dengan metode pengambilan sampel random sampling dan untuk mengumpulkan data menggunakan kuesioner perilaku caring perawat dan kepuasan pasien. Uji chi-square untuk melakukan analisa data hubungan kedua variabel  Hasil dari penelitian ini, didapatkan dari 90 Responden yang diteliti sebagian besar Mengatakan puas (60%) dan berpendapat bahwa perawat  memiliki perilaku Caring (58,9%) dengan p-value 0.04 lebih kecil dari 0.05. Kesimpulan dari penelitian ini bahwa terdapat hubungan antara Perilaku Caring Perawat dan Kepuasan Pasien di Rumah Sakit Umum GMIM Pancaran Kasih Manado. Saran dari penelitian ini diharapkan perawat agar mempertahankan kualitas Asuhan Keperawatan agar kepuasan pasien dapat tetap terjaga. Kata Kunci : Perilaku Caring, Kepuasan Pasien, Perawat, Keperawatan Manajemen

scholarly journals Tipe Kepribadian Berhubungan dengan Perilaku Caring Perawat

2020 ◽  
Vol 3 (2) ◽  
pp. 707-716
Author(s):  
Jek Amidos Pardede ◽  
Masri Saragih ◽  
Marthalena Simamora
Keyword(s):  
Significant Relationship ◽  
Personality Type ◽  
Statistical Test ◽  
Personality Types ◽  
Regional Hospital ◽  
Test Results ◽  
Cross Sectional ◽  
Caring Behavior ◽  
Nurse Caring ◽  
The Relationship

The purpose of this study was to determine the relationship between personality types and nurses' caring behavior at the Porsea Regional Hospital. The research design used is correlation analytic with the cross-sectional approach. This study's results are introverted personality types with good caring majority behavior, 62.2%, and extrovert personality types with good caring majority behavior 94.3%. Statistical test results showed a significant relationship between personality types and nurses caring action at the Porsea Regional Hospital (p = 0.010; p <0.05). In conclusion, the majority of nurse personality types have an extroverted personality, and the majority of nurse caring behavior has good caring practice. There is a relationship between personality type and caring nurse behavior. Keywords: Nurse, Caring Behavior, Personality Type

scholarly journals Hubungan Perilaku Caring Perawat Dengan Tingkat Kepuasan Pasien Pengguna Jasa BPJS Di RS An-Nisa Tangerang Tahun 2020

2020 ◽  
Vol 1 (4) ◽  
pp. 252-261
Author(s):  
Yulia Ningsih
Keyword(s):  
Patient Satisfaction ◽  
P Value ◽  
Service Users ◽  
Chi Square ◽  
Nursing Service ◽  
Caring Behaviors ◽  
Caring Behavior ◽  
Nurse Caring ◽  
Chi Square Test ◽  
The Relationship

Caring is the essence of nursing service that distinguishes nursing from other professions. Caring is the essence of nursing service that distinguishes nursing from other professions. Caring is a hot topic at this time to be discussed in the world of nursing because nurses are caring behaviors but caring that is carried out by nurses is still far from the standard in real nursing practice. The purpose of this study was to determine the relationship between nurse caring behavior and the satisfaction level of BPJS service users at RS An-Nisa Tangerang in 2020. The research method used in this study was descriptive-collegial. The population in this study amounted to 100 respondents. The technique used for data collection is accidental sampling. Results: Based on the chi-square test that p-value = 0.009 <0.05, it can be stated that HO is rejected, meaning that there is a relationship between nurse caring behavior and the level of patient satisfaction in the inpatient installation of BPJS service users at AN-NISA Hospital Tangerang. Conclusion: there is a relationship between the caring behavior of nurses and the level of patient satisfaction in the inpatient installation of BPJS service users at AN-NISA Hospital, Tangerang.

scholarly journals Hubungan Caring Perawat Dengan Kepuasan Pasien Rawat Inap Di Rumah Sakit

2020 ◽  
Vol 5 (1) ◽  
Author(s):  
Nahrul Hayat ◽  
Asfri Sri Rahmadeni ◽  
Marzuki Marzuki
Keyword(s):  
Patient Satisfaction ◽  
Health Workers ◽  
Sampling Technique ◽  
P Value ◽  
Hospital Nurses ◽  
Chi Square ◽  
Cross Sectional ◽  
Nurse Caring ◽  
Chi Square Test

Caring nurses are very important in meeting patient satisfaction, this is one indicator of the quality of service in a hospital. Nurses are people who become one of the keys in meeting patient satisfaction. Therefore, caring nurse behavior can have an effect on quality service to patients. Some studies conducted in Indonesia show that caring is still lacking for patients in hospitals as much as 50% show poor caring. Patient satisfaction is influenced by caring nurses in serving patients in hospitals. The purpose of this study was to analyze the relationship between caring nurses and patient satisfaction in the inpatient room. This study is a cross sectional analytic study and purposive sampling technique with a sample of 67 patients, collecting data using a questionnaire.The Chi-Square test results showed a significant relationship between caring nurses and patient satisfaction in the inpatient room with a p value of 0,045 (α = 0,05). Nurse caring attitude greatly affects patient satisfaction so it is expected that nurses or other health workers can be more sensitive, be responsive and respond well to patient complaints and show sincere care in helping patients recover

scholarly journals THE RELATIONSHIP BETWEEN CARING, COMFORT, AND PATIENT SATISFACTION IN THE EMERGENCY ROOM, RATU ZALECHA HOSPITAL, SOUTH KALIMANTAN, INDONESIA

2016 ◽  
Vol 2 (6) ◽  
pp. 156-163 ◽  
Author(s):  
Agianto Agianto ◽  
Sirajudin Noor ◽  
Insana Maria
Keyword(s):  
Patient Satisfaction ◽  
Emergency Room ◽  
Patient Comfort ◽  
Chi Square ◽  
Cross Sectional ◽  
Caring Behaviors ◽  
Caring Behavior ◽  
Nurse Caring ◽  
The Relationship

Background: Emergency nursing service system requires the role of nurses who are able to pay attention to the behavior of caring and patient comfort. Caring in an emergency room is an important aspect in lifesaving procedures. It might impact the psychology of patients if nurses are not caring. Caring behavior and comfort given by nurses can also affect to patient satisfaction. Patient satisfaction is considered important as a bridgehead for the treatment of patients.Objective: The purpose of this study is to determine the relationship between caring behavior and comfort with patient satisfaction in the emergency room, Ratu Zalecha Hospital, South Kalimantan, Indonesia.Method: This was an analytic correlational study with cross-sectional approach involved 341 patients in the emergency unit using consecutive sampling. Four questionnaires were used to measure the characteristics of the respondent, the nurse caring behavior, comfort given by the nurses, and patient satisfaction. Data were analyzed using descriptive statistics for  respondents’ characteristic, and chi-square to analyze the relationship between variables. Result: There were 285 respondents (92.8%) who received nurses’ caring behaviors were satisfied, and 268 respondents (87.3%) stated that the nurses were able to provide comfort in nursing care in the emergency room.Conclusion: This study revealed that there was a relationship between caring behavior, and comfort with patient satisfaction. It tells that caring and comfort are very important components that influence the satisfaction of patients. Therefore, the role of nurse to provide caring and comfort for the patients in the future should be developed along with the development of science and technology and society's demands.

scholarly journals FAKTOR-FAKTOR YANG MEMPENGARUHI TINGKAT KESEMBUHAN CIDERA PADA TULANG AKIBAT BENCANA

2020 ◽  
Vol 1 (1) ◽  
pp. 8
Author(s):  
Sri Sulastri
Keyword(s):  
Significant Relationship ◽  
P Value ◽  
Patient Anxiety ◽  
Validity And Reliability ◽  
Chi Square ◽  
Cross Sectional ◽  
Adaptive Treatment ◽  
Nursing Services ◽  
Chi Square Test ◽  
Level Of Knowledge

The purpose of this study was to determine the Factors That Influence The Level Of Healing In Injury Bone. This research uses descriptive correlation design with cross sectional approach. This research was conducted at the Dr.Reksodiwiriyo Padang Hospital with 30 people who had long fractures and were selected based on inclusion criteria. The measuring instrument is a questionnaire that has been tested for validity and reliability. The analysis used was univariate and bivariate using the Chi Square test. The results of this study indicate that there is a significant relationship between socioeconomic status (p value = 0.049) with patient anxiety, and there is no significant relationship between nursing services (p value = 0.440), level of knowledge (p value = 0.024), family support (p value = 0.127) with patient anxiety. The results of this study recommend that hospitals improve psychosocial nursing care and help direct the mechanism of adaptive treatment to patients treated at the hospital thereby reducing anxiety.

scholarly journals HUBUNGAN PERILAKU CARING PERAWAT DENGAN KECEMASAN PASIEN PRA OPERASI DI RUANG BEDAH RSUD Dr. H. MOH. ANWAR SUMENEP

2018 ◽  
Vol 2 (1) ◽  
pp. 17-22
Author(s):  
Sugesti Aliftitah ◽  
Emdat Suprayitno
Keyword(s):  
Psychological Symptoms ◽  
Sampling Technique ◽  
Cross Sectional Study ◽  
P Value ◽  
Human Beings ◽  
Patient Anxiety ◽  
Cross Sectional ◽  
Caring Behavior ◽  
Nurse Caring ◽  
Preoperative Patient

Nurse caring behavior as a moral commitment to protect, maintain and improve the dignity of patients as human beings. The problem of this study is the patient psychological symptoms of anxiety that arise when undergoing surgery, and many patients complain that the nurse is not good when providing services.This study purpose was to analyze the relation between nurse caring behavior with preoperative anxiety patient in bedah ward RSUD dr.H. Moh. Anwar Sumenep. The study design was Cross Sectional Study.  The population all preoperative patients who treated in bedah ward as many as 13 nurses and preoperative patient. The sample sum a 13 nurses and 55 preoperative patients who had fill inclusion criteria by Quota Sampling technique. Independent variable is nurse caring behavior and  preoperative patient anxiety as dependent variable. The results showed that most of the have good caring behavior as 7 nurses (53.8%) and most of the preoperative patients had low anxiety many as 34 patients (61.8%). The result of statistic test use  Spearman rho befoud  P value <α (0.002<0.05). The correlation strength r of 0.783 who has the direction that the strength of the relationship study between vareabel is sturdy. Conclusion in this study be found significant relationship between nurse caring behavior with anxiety preoperative patients in bedah ward RSUD dr. H. Moh. Anwar Sumenep 2017.

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