scholarly journals Turn-around Time of Histopathological Surgical Biopsies and Delivery of Medical Services: A Patient Perceptive Perspective using the Servqual Tool

2020 ◽  
Vol 3 (3) ◽  
pp. 396-405
Author(s):  
MG Goyit ◽  
I Emmanuel ◽  
AS Longwap
Keyword(s):  
Developing Countries ◽  
Service Delivery ◽  
Positive Influence ◽  
Three Dimensions ◽  
University Teaching ◽  
Five Dimensions ◽  
Appropriate Treatment ◽  
Turn Around Time ◽  
Broad Objective ◽  
The Impact

Pathology service in developing countries is characterized by system delays: obtaining, processing, and reporting the result of biopsied samples, with consequent delay in instituting appropriate treatment. The broad objective of this study is to determine the impact of service delivery on the turn-around time of histopathological surgical biopsies in the Jos University Teaching Hospital. Specifically, the study investigated the impact of reliability, assurance, tangibility, empathy and responsiveness on the turn-around time of the laboratory. To meet these objectives, a questionnaire was developed and distributed to 308 patients that sought the service of the Histopathology laboratory department in the hospital. The research revealed a turn-around time of 3 days to 30 days with a mean of 12.83+3.14 days. The research established positive influence of tangibility and reliability (two of the five dimensions of service delivery) on turn-around time. The research also revealed that the remaining three dimensions of service delivery (assurance, empathy, and responsiveness) had no significant impact on turn-around time. This study has shown that the SERVQUAL tool of service delivery can be used in assessing turn-around time in the histopathological laboratory. This is novel as to the best of our knowledge this tool has never been employed in this regard. Furthermore, it brings to the fore the importance of tangibles and reliability as two important service delivery dimensions that have significant impact on the turn-around time of surgical biopsies in histopathological laboratories.

Towards a Universal Social Impact Metric for Engineered Products That Alleviate Poverty

2017 ◽  
Author(s):  
Phillip D. Stevenson ◽  
Christopher A. Mattson ◽  
Kenneth M. Bryden ◽  
Nordica A. MacCarty
Keyword(s):  
Quality Of Life ◽  
Developing Countries ◽  
Social Impact ◽  
Multidimensional Poverty ◽  
Social Impacts ◽  
Five Dimensions ◽  
Multidimensional Poverty Index ◽  
The Social ◽  
The Impact

More than ever before, engineers are creating products for developing countries. One of the purposes of these products is to improve the consumer’s quality of life. Currently, there is no established method of measuring the social impact of these types of products. As a result, engineers have used their own metrics to assess their product’s impact, if at all. Some of the common metrics used include products sold and revenue, which measure the financial success of a product without recognizing the social successes or failures it might have. In this paper we introduce a potential metric, the Product Impact Metric (PIM), which quantifies the impact a product has on impoverished individuals — especially those living in developing countries. It measures social impact broadly in five dimensions: health, education, standard of living, employment quality, and security. The PIM is inspired by the Multidimensional Poverty Index (MPI) created by the United Nations Development Programme. The MPI measures how the depth of poverty within a nation changes year after year, and the PIM measures how an individual’s quality of life changes after being affected by an engineered product. The Product Impact Metric can be used to predict social impacts (using personas that represent real individuals) or measure social impacts (using specific data from products introduced into the market).

scholarly journals The Effect of Brand Personality and Social Media to Voting Behavior of Indonesia Presiden 2014

2019 ◽  
Vol 8 (2S9) ◽  
pp. 859-863
Keyword(s):  
Social Media ◽  
Rational Choice ◽  
Voting Behavior ◽  
Quantitative Methods ◽  
Brand Personality ◽  
Computer Software ◽  
Positive Influence ◽  
Three Dimensions ◽  
Voter Behavior ◽  
Five Dimensions

The purpose of this study was to analyze the effect of brand personality of Jokowi and social media to voting behaviour of Indonesia president 2014. The methods of this research conducted with quantitative methods. This research uses quantitative method. In this study also built on a review of the theory and results of previous studies. The population of this study are students faculty of social science and political science at Riau Kepulauan university force 2011-2015 users of social media twitter and facebook. Based on sample drawing technique Krejcie and Morgan obtained sample of 165 samples and the scale used is likert. Hypothesis testing is done by using multiple regression with the help of computer software SPSS 19.0. This study looks at the influence of five dimensions of Jokowi brand personality, sincerity, excitement, competence, sophistication, and ruggednes. Furthermore, this study also aims to identify the influence of social media twitter and facebook, and three dimensions of voting behavior that is sociological, psychological, and rational choice. The results of this study show the brand personality Jokowi in general categorized well with the dimension of brand personality the highest score is sincerity. Student voter behavior is generally categorized well with the rational choice dimension that has the highest score. Brand personality has a positive influence on voter behavior. Social media contribute significantly to voting behavior. In other words brand personality and social media together give influence to PP equal to 23.1% while the rest 63.9% voting behavior influenced by other factor which not discussed in this research.

scholarly journals Tourism Impacts on the Quality of Life in Hong Kong

2017 ◽  
Vol 9 (3) ◽  
pp. 103 ◽  
Author(s):  
Huijun Yang ◽  
Grace Chan Suk Chan ◽  
Wenjie Li
Keyword(s):  
Quality Of Life ◽  
Regression Analysis ◽  
Hong Kong ◽  
Important Determinant ◽  
Positive Influence ◽  
Tourism Impacts ◽  
Five Dimensions ◽  
Local Residents ◽  
The Impact

This study aims to examine the impact of specific dimensions of tourism impacts on Hong Kong residents’ satisfaction with the quality of life. While factor analysis is used to explore the attributes and dimensions of tourism impacts, multiple regression analysis is employed to determine the tourism impacts on residents’ satisfaction with the quality of life. It is evident from the results that two of the five dimensions of tourism impacts have positive influence on residents’ satisfaction. Image and infrastructure are found to be the important determinant factors in explaining the satisfaction. The impacts of environment, economy, and services in affecting satisfaction seem to be insignificant. In order to maintain tourism sustainability in Hong Kong, the local residents’ perception should be taken into consideration. Recommendations are provided to achieve mutual benefits and harmonious development. 

The influence of social media marketing activities on customer loyalty

2018 ◽  
Vol 25 (9) ◽  
pp. 3882-3905 ◽  
Author(s):  
Mayank Yadav ◽  
Zillur Rahman
Keyword(s):  
Social Media ◽  
Customer Loyalty ◽  
Positive Influence ◽  
Customer Equity ◽  
Social Media Marketing ◽  
Content Type ◽  
Five Dimensions ◽  
Theoretical Support ◽  
Marketing Activities ◽  
The Impact

PurposeThe purpose of this paper is to examine the impact of perceived social media marketing activities (SMMAs) on customer loyalty via customer equity drivers (CEDs) in an e-commerce context.Design/methodology/approachThe study surveyed 371 students from a large university in India. The data were analyzed via confirmatory factor analysis and the research hypotheses were examined using SEM.FindingsThe study revealed three key findings. First, perceived SMMAs of e-commerce comprise five dimensions, namely, interactivity, informativeness, word-of-mouth, personalization and trendiness. Second, perceived SMMAs of e-commerce have significantly and positively influenced all the drivers of customer equity (CEDs). Third, the CEDs of e-commerce exhibit a significant and positive influence on customer loyalty toward the e-commerce sites.Practical implicationsThis study will help e-commerce managers to boost customer loyalty toward the e-commerce sites through perceived SMMA.Originality/valueThe study is the first to identify five dimensions of e-commerce perceived SMMA. The current study also introduces the stimulus–organism–response model as a theoretical support to connect perceived SMMAs of e-commerce to customers’ loyalty via CEDs. This is supposed to be the first study to examine the impact of perceived SMMA on customer loyalty toward the e-commerce sites via CEDs in the e-commerce industry.

scholarly journals Revisiting the Impact of Mobile Banking in Financial Inclusion Among the Developing Countries

2021 ◽  
Vol 12 (2) ◽  
pp. 62
Author(s):  
Ummahani Akter ◽  
S. M. Rakibul Anwar ◽  
Riduanul Mustafa ◽  
Zulfiqure Ali
Keyword(s):  
Developing Countries ◽  
Financial Services ◽  
Bandwidth Allocation ◽  
Financial Inclusion ◽  
Three Dimensions ◽  
Future Research ◽  
Mobile Banking ◽  
Innovative Strategies ◽  
Financial Products ◽  
The Impact

Financial inclusion ensures financial products and services at reasonable rates for individuals and aims to introduce unbanked people into banking and financial services. The study aims to explore the effect that mobile banking facilities have on financial inclusion in 17 developing countries. From 2011 to 2017, this study took data from the three dimensions of financial inclusion called "Penetration," "Access," and "Uses". This paper took the Sarma model of Index of Financial Inclusion (IFI) to measure financial inclusion. This paper incorporates mobile money accounts as a "penetration" variable and Mobile banking outlet as an "Access" variable with existing model variables to quantify the effect of mobile banking. This research finds that mobile banking positively impacts the selected countries, though the degree of the changes is not symmetric. African regional countries have improved their financial inclusion after introducing mobile banking much better compared to other regions. This study is limited to examining mobile banking effects on selected emerging countries only. Future research may be devoted to developing more innovative strategies and tools to reach out to unbanked people, including people who face disparities in mobile phone ownership and bandwidth allocation.

Effective performance management of local governments in Khyber Pakhtunkhwa, Pakistan

2019 ◽  
Vol 68 (1) ◽  
pp. 26-45
Author(s):  
Altamash Janjua ◽  
Farrukh Attique ◽  
Adil Raza ◽  
Waqar Akbar
Keyword(s):  
Developing Countries ◽  
Public Sector ◽  
Service Delivery ◽  
Performance Management ◽  
Local Governments ◽  
Positive Impact ◽  
Content Type ◽  
Khyber Pakhtunkhwa ◽  
Effective Performance ◽  
The Impact

Purpose Effective performance management of local governments is essential for efficient service delivery to the citizens. This is especially true for developing countries where performance management of public sector is severely lacking. The purpose of this paper is to discuss a pioneering and effective performance management framework that has been implemented in the province of Khyber Pakhtunkhwa, Pakistan. Design/methodology/approach The paper outlines the design and implementation of the system in light of relevant research work. Latest digital technologies including smartphone applications and social media have been used to make the system effective and responsive to the needs of the citizens and sustainable in the long term. Findings The impact of the system includes a drastic reduction in polio infection cases by 90 percent in the province and the successful completion of one of the biggest afforestation campaigns in the world in recent years. In addition, noteworthy improvements in public health, education and municipal services have also been achieved through this system in a province that has a population of 30.5 m. Research limitations/implications The paper uses field data to highlight the positive impact of the system which has been operational for more than two years now. Practical implications The strong positive impact of the system supports the case for implementation of similar public sector reforms in other developing countries. Social implications The implementation of the system has resulted in significant improvements in social sector service delivery. Originality/value There is very limited literature available on successful performance management reforms in the public sector of the developing world. Therefore, this case study can be a very important resource.

scholarly journals Evaluating Public Services Delivery on Promoting Inclusive Growth for Inhabitants of Industrial Cities in Developing Countries

2021 ◽  
Vol 7 (2) ◽  
pp. 208-225
Author(s):  
Saniya Siddiqui ◽  
Mohammad Nadeem Akhtar ◽  
Jamal K. Nejem ◽  
Mastour Saud Alnoumasi
Keyword(s):  
Developing Countries ◽  
Service Delivery ◽  
Environmental Planning ◽  
Public Services ◽  
Household Survey ◽  
Health Care Facilities ◽  
Inclusive Growth ◽  
Services Delivery ◽  
Industrial Cities ◽  
The Impact

It has been debated that effective essential public services delivery is crucial to inculcate inclusive growth in cities over the past decades. Cities continue to be central to the debate; however, the current study focuses on industrial towns. As industrial towns' development around cities attract investment and promote economic growth, the present research studies the impact of essential public services delivery on promoting inclusive growth for inhabitants of industrial towns in developing countries. Human Capabilities Dimension Approach and its parameters (Social and Physical Infrastructure) have been employed to explore the role of basic amenities in transferring growth levels across all population sections. The idea explored is studied through Mandideep Industrial Town's case study, where six parameters (Physical and socioeconomic status, water supply, sanitation, health care facilities, education facilities), and perceived inclusive growth have been considered for data collection and analysis. Indicators under each parameter are analyzed based on the 4A's-Availability, Accessibility, Awareness, and Affordability. Site selection revolved around a city reconnaissance survey and Household survey for 200 households. Aggregated analysis for the city and ward-wise comparative analysis and statistical correlation tools were used to establish a relationship between basic public services delivery and perceived inclusive growth. The research aims to study and establish a correlation between public service delivery and perceived inclusive growth by the industrial town's inhabitants. Discussions following data analysis led to recommendations for city and ward-level. The importance of efficient service delivery for increased perception of inclusive growth is established. Along with the six parameters considered for the study, physical and environmental planning emerge as crucial parameters that impact other public services for enhanced inclusive growth in industrial cities. Doi: 10.28991/cej-2021-03091648 Full Text: PDF

scholarly journals Natural Disasters and Service Delivery to Individuals with Severe Mental Illness—Ice Storm 1998

2000 ◽  
Vol 45 (4) ◽  
pp. 383-385 ◽  
Author(s):  
Lisa McMurray ◽  
Warren Steiner
Keyword(s):  
Mental Health ◽  
Mental Illness ◽  
Service Delivery ◽  
Severe Mental Illness ◽  
Natural Disasters ◽  
Service Use ◽  
Community Treatment ◽  
University Teaching ◽  
Ice Storm ◽  
The Impact

Objective: To review the literature on the responses of individuals with severe mental illness (SMI) to natural disasters, to describe the impact of the 1998 Ice Storm on a group of SMI patients, and to describe the steps taken at a Canadian university teaching hospital to ensure the ongoing provision of mental health services throughout the crisis. Method: Published articles describing the impact of natural disasters on SMI populations, as well as service provision to these patients, are reviewed. Service use at the Montreal General Hospital (MGH) Department of Psychiatry is described. A questionnaire about the impact of the ice storm was administered to a group of patients in an assertive community treatment program. Results: Service use during this natural disaster was consistent with that described in the literature, in that these patients were no more likely to be admitted or to visit the emergency room during the crisis. Continuous mental health service delivery may have contributed to this positive outcome. This service delivery was provided by ensuring staff access to information, by securing the physical safety of both staff and patients, and by taking a flexible, outreach-oriented approach to service delivery. Conclusions: SMI patients who have ongoing access to psychiatric services in disaster situations tend to cope well. A flexible, proactive, assertive approach to service delivery during the crisis situation will help to ensure that needs for care will be met.

scholarly journals Entrepreneurial Orientation and Firm Performance: Evidence from Argentina

2020 ◽  
Vol 13 (8) ◽  
pp. 47
Author(s):  
Enrique Diaz ◽  
Luca Sensini
Keyword(s):  
Significant Influence ◽  
Entrepreneurial Orientation ◽  
Positive Influence ◽  
Three Dimensions ◽  
Statistical Tools ◽  
Five Dimensions ◽  
Competitive Aggressiveness ◽  
Or Manager ◽  
E Mail ◽  
Random Approach

This document aims to study the role played by the five dimensions of entrepreneurial orientation on corporate performance. To test our hypotheses, we used a sample of companies headquartered in Argentina. To collect the data, we used a questionnaire that was sent by e-mail to the owner and/or manager of the companies. At the end of the survey, 214 Argentine companies (21.4% of the sample) completed the questionnaire. The sampling was carried out with a stratified random approach to improve the efficiency of the estimates and ensure the representativeness of the extracted sample. To assess the reliability of the results, quantitative statistical tools were used. The analysis results show that not all variables have a significant influence on performance. In particular, three dimensions of the EO (innovation, proactivity, and risk) have a significant and positive influence on the performance of companies. Conversely, competitive aggressiveness and autonomy do not have a significant impact on performance or they are not relevant.

scholarly journals Pemahaman Konsep Siswa pada Materi Bangun Datar Terhadap Hasil Belajar Dimensi Tiga

2018 ◽  
Vol 2 (2) ◽  
pp. 132
Author(s):  
Malik Ibrahim
Keyword(s):  
Learning Outcomes ◽  
Three Dimensional ◽  
Positive Influence ◽  
Three Dimensions ◽  
Ex Post ◽  
Ex Post Facto ◽  
Third Dimension ◽  
Level Of Understanding ◽  
The Impact ◽  
The Relationship

Abstrak: Penelitian ini bertujuan untuk mengetahui seberapa besar pengaruh pemahaman konsep siswa pada materi bangun datar terhadap hasil belajar dimensi tiga kelas X MA. Hidayatul Muhsinin Labulia. Penelitian ini menggunakan pendekatan  kuantitatif jenis Ex Post Facto desain hubungan kausalitas yaitu hubungan yang bersifat sebab akibat. Penelitian ini menggunakan penelitian populasi yang jumlah keseluruhannya adalah 109 siswa terdiri dari kelas XA, XB dan XC.         Hasil penelitian menunjukkan pengaruh pemahaman konsep bangun datar cukup berpengaruh positif terhadap hasil belajar dimensi tiga. Hal ini terlihat pada hasil penelitian dengan melakukan pemberian tes kepada 109 siswa. Hubungan antara pemahaman konsep bangun datar dan hasil belajar dimensi tiga sebesar 0,668 atau 66,8%, ini berarti korelasi antara pemahaman konsep bangun datar dan hasil belajar dimensi tiga adalah cukup, sesuai dengan kriteria yang telah ada. Adapun pengaruh antara pemahaman konsep bangun datar dan hasil belajar dimensi tiga  sebesar 0,447 atau 44,7%. Sedangkan persamaan regresi antara pemahaman konsep bangun datar dan hasil belajar dimensi tiga adalah Y = 8,831 + 0,934 X, ini menjelasakan bahwa keterkaitan antara pemahaman konsep bangun datar dengan hasil belajar dimensi tiga bersifat searah (positif) atau dengan kata lain bahwa, jika tingkat pemahman konsep bangun datar tinggi maka akan mengakibatkan hasil belajar dimensi tiga tinggi pula, dan demikian pula sebaliknya. Berdasarkan penjelasan tersebut dapat disimpulkan bahwa terdapat pengaruh positif pemahaman konsep bangun datar terhadap hasil belajar dimensi tiga.Abstract:  This research aims to find out how much impact the students' conceptual understanding of the material is flat on the learning outcomes of the three dimensions of class X MA. Hidayatul Muhsinin Labulia. This study uses a quantitative approach to the type of Ex Post Facto design causality relationship that is causal relationships. This study uses a population research whose total number is 109 students consisting of classes XA, XB and XC. The results of the study showed that the impact of understanding the flat wake concept was quite a positive effect on the learning outcomes of three dimensions. This can be seen in the results of the study by giving tests to 109 students. The relationship between understanding the concept of flat wake and three dimensional learning outcomes is 0.668 or 66.8%, this means that the correlation between understanding the concept of flat wake and three dimensional learning outcomes is sufficient, according to existing criteria. The influence between the understanding of the concept of flat wake and the third dimension of learning outcomes is 0.447 or 44.7%. While the regression equation between understanding the concept of flat wake and three dimensional learning outcomes is Y = 8.831 + 0.934 X, this explains that the relationship between understanding the concept of flat wake with learning outcomes of three dimensions is unidirectional (positive) or in other words that, if the level of understanding concept wake up high then it will result in high three dimensional learning outcomes too, and vice versa. Based on these explanations, it can be concluded that there is a positive influence on understanding the concept of flat building on the results of three dimensional learning.

Sign in / Sign up

Export Citation Format

Share Document