Kepuasan Pelanggan Dalam Berbelanja  di  Alfamidi Pagelaran Bogor

2021 ◽  
Vol 1 (2) ◽  
pp. 85-104
Author(s):  
Efrita Norman ◽  
Zul Hiskandar ◽  
Evinovita Evinovita
Keyword(s):  
Quantitative Analysis ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Analysis Data ◽  
Primary Data ◽  
Sample Technique ◽  
Saturated Sample ◽  
Positive Effect

    This study aims to analyze the effect of price and location on Alfamidi's customer satisfaction in Pagelaran Village, Bogor. The method used is descriptive and associative quantitative analysis, data collection used in this study using primary data sourced from questionnaires distributed to customers of Alfamidi Raya Ciomas who are in Pagelaran Village. Sampling using the saturated sample technique where the sample is consumers who have shopped at Alfamidi in the performance village. The sample used was 100 Alfamidi customer respondents in Pagelaran Village. Based on the results of the study showed that 1) price had a positive and significant effect on customer satisfaction, 2) location had a positive and significant impact on customer satisfaction, 3) price and location together had a positive effect on customer satisfaction. positive and significant impact on customer satisfaction in shopping for Alfamidi customers in Pagelaran Village.  

scholarly journals The Influence of Communication on Employee Performance at Prima Husada Cipta General Hospital PT Pelindo I (Persero) Medan

2019 ◽  
Author(s):  
Nurismilida . ◽  
Agnita Yolanda ◽  
Novia .
Keyword(s):  
Data Collection ◽  
General Hospital ◽  
Employee Performance ◽  
Field Research ◽  
Analysis Data ◽  
Primary Data ◽  
Validity And Reliability ◽  
Data Types ◽  
The Status ◽  
Saturated Sample

The study was conducted at the Prima Cipta Husada General Hospital Medan PT Pelindo I (Persero), using secondary and primary data types. This study aims to determine how big the influence between communication on employee performance at Prima Husada Cipta Medan General Hospital PT Pelindo I (Persero). Data collection techniques, by conducting field research and distributing questionnaires. In this study using the saturated sample as many as 15 respondents and data collection using descriptive methods with quantitative data is through a questionnaire tested by using several methods of data analysis. Data collection used a questionnaire that tested the validity and reliability, using a = 0.05 (5%) which is known if rcounted > rtable, then the status of the questionnaire is valid, and the f test obtained is calculated F value of 23.639 with a probability value (sig) = 000. the value Fcounted (23.639) > Ftable (3.81), and the value of sig, 000 is less than the probability value, 05 or value of, 000, 05 then H0 is accepted. The result of this research is provided by Simple Linear Regression Test which shows that there is influence between Communication to Employee Performance. Determination test was also carried out which obtained adjusted R square value of, 618 which means that the independent variable is only able to explain the variance of the dependent variable at 61.8%. While the rest (100 - 61.8% = 38.2%) are influenced or explained by other variables not included in this study.

PENGARUH KUALITAS LAYANAN DAN SUASANA TOKO TERHADAP KEPUASAN PELANGGAN TOKO TOYS CITY MALL SUMARECON, BEKASI

2020 ◽  
Vol 8 (1) ◽  
Author(s):  
Achmad Nizar Thaib ◽  
Ismail Razak ◽  
Nuridin Nuridin
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Quantitative Research ◽  
Hypothesis Test ◽  
Sampling Technique ◽  
Primary Data ◽  
Validity And Reliability ◽  
Sample Technique ◽  
Saturated Sample ◽  
Descriptive Statistical Analysis

<em>This study aims to determine the effect of service quality and store atmosphere on customer satisfaction at Toys City Mall Summarecon Bekasi. This research is a quantitative research and survey research. The population of this study is the customer-owner owner of children's toys buyers Toy City Mall Mall Summarecon Bekasi. The number of samples is 60 respondents, while the sampling technique uses the saturated sample technique. The data of this research are primary data sourced from questionnaires that have been tested for validity and reliability, while the data analysis uses descriptive statistical analysis, simple and multiple regression, hypothesis F test and hypothesis test t. The results of this study indicate that: 1) Service quality has a positive and significant effect on customer satisfaction at Toys City Mall Summarecon Bekasi. 2) The atmosphere of the store has a positive and significant effect on customer satisfaction at the Toys City Mall Mall Summarecon Bekasi. 3) Service quality and store atmosphere together have a positive and significant effect on customer satisfaction at Toys City Mall Summarecon Bekasi.</em>

A Consuequence of Statisfaction and Loyalty: How Brand nd Purchase Intention Affect Its (An empirical study of Bengkulu)

2020 ◽  
Vol 7 (2) ◽  
pp. 61-70
Author(s):  
Fachri Eka Saputra ◽  
Fedyah Anggriani
Keyword(s):  
Customer Satisfaction ◽  
Customer Loyalty ◽  
Purchase Intention ◽  
Partial Least Square ◽  
Least Square ◽  
Primary Data ◽  
Price Fairness ◽  
Online Questionnaire ◽  
Positive Effect ◽  
Descriptive Method

The purpose of this study as to determine how the effect of waterpark image and price fairness on customer satisfaction and its implications for customer loyalty at Waterpark Wahana Surya Bengkulu. The measurement of this study uses 14 indicator items which are distributed using an online questionnaire. The number of samples in this study were 136 respondents and the data were analyzed using SEM PLS (Partial Least Square). Date were collected using a questionnaire using a Likert scale. This research used descriptive method with a quantitative approach. The type of data used in this study is primary data. The results of this study prove that 1. waterpark image has a positive effect on price fairness, 2. Waterpark image has a positive effect on customer satisfaction, 3. Fairness of price has a positive effect on customer satisfaction, 4. Waterpark image has a positive effect on customer loyalty, 5. Fairness of price has a positive effect on customer loyalty, 6. Customer satisfaction has no effect on customer loyalty.

PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PLN RAYON KEDIRI KOTA (STUDI KASUS PEMBAYARAN REKENING LISTRIK DI PLN RAYON KEDIRI KOTA)

2019 ◽  
Vol 1 (2) ◽  
pp. 96
Author(s):  
Septiyan Budi Santoso ◽  
Heribertus Budi Santoso ◽  
Ana Komari
Keyword(s):  
Quality Of Service ◽  
Data Collection ◽  
Customer Satisfaction ◽  
Primary Data ◽  
Customer Complaints ◽  
Work Area

This study aims to determine how high the level of customer satisfaction with the service of PLN Rayon Kediri Kota, to determine the quality of service to customer satisfaction PLN Rayon Kediri Kota, to determine the response of the PLN Kediri Kota in dealing with customer complaints. This research was conducted in the work area of PLN Rayon Kediri Kota. The research time was on March 18, 2017 to March 24, 2017. In writing this thesis, the author uses primary data collection techniques, namely by distributing questionnaires to PLN Rayon Kediri Kota customers who come to the payment counter. and PLN District Kediri City services. Based on the results of the research, the quality of service conducted by PLN District Kediri Kota is sufficient to satisfy its customers, as evidenced by the results of a questionnaire that has been conducted on 100 respondents of PLN Rayon Kediri City.Penelitian ini bertujuan untuk mengetahui seberapa tinggi tingkat kepuasan pelanggan terhadap pelayanan PLN Rayon Kediri Kota, Untuk mengetahui kualitas pelayanan terhadap kepuasan pelanggan PLN Rayon Kediri Kota, Untuk mengetahui respons pihak PLN Kediri Kota dalam menghadapi keluhan pelanggannya. Penelitian ini dilakukan di wilayah kerja PLN Rayon Kediri Kota. Waktu penelitian pada tanggal 18 Maret 2017 sampai dengan 24 Maret 2017. Dalam penulisan skripsi ini, penulis menggunakan teknik pengumpulan data primer yaitu dengan membagikan kuesioner terhadap pelanggan PLN Rayon Kediri Kota yang datang ke loket pembayaran dan pelayanan PLN Rayon Kediri Kota. Berdasarkan hasil penelitian kualitas pelayanan yang dilakukan oleh PLN Rayon Kediri Kota sudah cukup memuaskan pelanggannya terbukti dengan hasil kuesioner yang telah dilakukan terhadap 100 responden PLN Rayon Kediri Kota.

Preferensi Masyarakat Dalam Memilih Bank di Situ Udik, Cibungbulang, Bogor

2021 ◽  
Vol 1 (1) ◽  
pp. 44-56
Author(s):  
Rinaldi Septiana ◽  
Rio Kartika Supriyatna
Keyword(s):  
Data Collection ◽  
Significant Influence ◽  
Quantitative Data ◽  
Primary Data ◽  
Direct Influence ◽  
Significant Positive Effect ◽  
Collection Method ◽  
The People ◽  
Regression Test ◽  
Positive Effect

The purpose of this study is to determine and analyze the magnitude of the effect of expectations and benefits on motivation partially and simultaneously. Analyze the effect of expectations and benefits on decisions. Analyzing the effect of expectations and benefits on decisions through intervening variables.This research is quantitative. Data collection method is to use primary data through a questionnaire to the people of Situ Udik Village with a sample size of 96 respondents. The analysis used is path analysis. The results of the study in regression 1 showed that partialy and simultaneously the expectation variable had a real positive effect on people's motivation. The model regression test shows that the expectation variable has no effect on motivation. Simultaneously shows the expectation and profit variables have a significant positive effect on motivation. The influence of expectations on decisions proves that there is no direct influence on decisions. Analysis of the effect of profits on decisions proves that there is a significant influence on decisions. In the analysis of the influence of expectations on decisions through motivation shows there is a significant effect, on the profit variable, there is an influence on decisions through motivation as a connecting variable.  

scholarly journals Analisis Persepsi Kegunaan, Kemudahan dan Kerumitan Terhadap Data Pemicu di Approweb Pada Kantor Pelayanan Pajak Pratama

2020 ◽  
Vol 1 (1) ◽  
pp. 56-69
Author(s):  
Recky Suhartanto Lawata ◽  
Fadliah Nasaruddin ◽  
Ratna Sari
Keyword(s):  
Regression Analysis ◽  
Data Collection ◽  
Technology Acceptance ◽  
Technology Acceptance Model ◽  
Perceived Usefulness ◽  
Primary Data ◽  
The West ◽  
Negative Effect ◽  
Acceptance Model ◽  
Positive Effect

Penelitian bertujuan untuk menganalisis pengaruh persepsi kegunaan, kemudahan dan kerumitan Technology Acceptance Model (TAM) terhadap data pemicu di approweb, pada Kantor Pelayanan Pajak Pratama Makassar Barat. Penelitian ini menggunakan data primer melalui survei kepada 36 orang responden dari account representative di Kantor Pelayanan Pajak Pratama Makassar Barat. Teknik pengumpulan data melalui kuesioner data dianalisis dengan menggunakan aplikasi SPSS. Pengujian hipotesis menggunakan analisis regresi berganda. Hasil penelitian ini menunjukkan bahwa kebermanfaatan berpengaruh positif dan signifikan sedangkan kemudahan berpengaruh positif tidak signifikan dan kerumitan berpengaruh negatif signifikan terhadap data pemicu di aplikasi approweb. Hasil penelitian ini membuktikan teori TAM dari persepsi kebermanfaatan data pemicu di aplikasi approweb bermanfaat bagi account representative. The study aims to analyze the effect of perceived usefulness, ease and complexity of the Technology Acceptance Model (TAM) on trigger data in the Approweb, at the West Makassar Pratama Tax Office. This study uses primary data through a survey of 36 respondents from account representatives at the West Makassar Pratama Tax Office. Data collection techniques through data questionnaires were analyzed using the SPSS application. Hypothesis testing uses multiple regression analysis. The results of this study indicate that usefulness has a positive and significant effect while ease of positive effect is not significant and complexity has a significant negative effect on trigger data in approweb applications. The results of this study prove the TAM theory from the perceived usefulness of trigger data in the approweb application is beneficial for account representatives.

scholarly journals Pengaruh etos kerja, dan penilaian kerja terhadap pengembangan karir karyawan PT. RIM Tour dan Travel Gorontalo

2018 ◽  
Vol 1 (1) ◽  
pp. 59
Author(s):  
Roydah Gani
Keyword(s):  
Quantitative Analysis ◽  
Career Development ◽  
Data Collection ◽  
Data Processing ◽  
Direct Observation ◽  
Job Rotation ◽  
Work Assessment ◽  
Data Documentation ◽  
Positive Effect ◽  
Dominant Influence

ROYDAH GANI, 2018 The aim in this study was to analyze the effect of the work ethic, and appraisal of the career development of employees at PT. RIM Tour And Travel Gorontalo. The data collection techniques used is to use direct observation is directly by visiting the source of the data that the object of research to make observations, interviews with the respondents in order to complete the necessary data, documentation and research libraries.Data analysis was performed in the data processing that quantitative analysis to analyze the influence of motivation and job rotation on the performance of employees at PT. RIM Tour And Travel Gorontalo. which concluded: namely Work Ethics and Work Assessment proven positive effect on employee career development variables and variable most dominant influence on employee career development is variable Work Assessment.

scholarly journals Faktor-faktor Pendukung Pencegahan Fraud pada Bank Perkreditan Rakyat

2020 ◽  
Vol 5 (1) ◽  
pp. 84
Author(s):  
Gine Das Prena ◽  
Reynaldi Mulyana Kusmawan
Keyword(s):  
Corporate Governance ◽  
Quantitative Analysis ◽  
Internal Audit ◽  
Linear Analysis ◽  
Data Sources ◽  
Primary Data ◽  
Test Results ◽  
Rural Credit ◽  
Good Corporate Governance ◽  
Positive Effect

This study aims to determine whether the understanding of Risk Based Internal Audit, Whistleblowing System, anti-fraud awareness, and the application of the principles of Good Corporate Governance affect the prevention of fraud in Rural Credit Banks in Bali Province. This study uses primary data sources, using instruments in the form of questionnaires. The population used in this study were auditor internal and bord of directors from 134 Rural Credit Banks and the sample used was auditor internal from 57 Rural Credit Banks taken purposive sampling. The analytical method used is quantitative analysis that is multiple linear analysis using SPSS test equipment. t test results show that Risk Based  Internal Audit, Whistleblowing System, Anti-Fraud awareness, and the application of the principles of Good Corporate Governance each have a positive effect on Fraud prevention

scholarly journals Pengaruh Modal Usaha, Kualitas Produk, Jaringan Wirausaha Terhadap Kelangsungan Usaha UMKM Madu Sari Lanceng

2021 ◽  
Vol 1 (2) ◽  
pp. 175-184
Author(s):  
Junedi ◽  
Mustika Dwi Arumsari
Keyword(s):  
Statistical Analysis ◽  
Data Collection ◽  
Product Quality ◽  
Small And Medium Enterprises ◽  
Analysis Data ◽  
Quantitative Approach ◽  
Business Continuity ◽  
Entrepreneurial Networks ◽  
Medium Enterprises ◽  
Positive Effect

Usaha Mikro Kecil dan Menengah (UMKM) memiliki kontribusi atas Pendapatan Domestik Bruto (PDB) rata-rata sebesar 60% sehingga kelangsungan usahanya perlu dipertahankan dengan mengenali faktor-faktornya. Penelitian ini bertujuan untuk menganalisis pengaruh modal usaha, kualitas produk, dan jaringan wirausaha terhadap kelangsungan usaha UMKM Madu Sari Lanceng. Pendekatan yang digunakan dalam penelitian ini adalah pendekatan kuantitatif, dan menggunakan analisis statistik. Pengumpulan data berupa kuesioner kepada 22 pelaku UMKM Madu Sari Lanceng di Nglipar, Gunungkidul. Hasil analisis memberikan gambaran:  a) Modal Usaha dan Jaringan Wirausaha tidak berpengaruh terhadap Kelangsungan Usaha; b). Kualitas Produk berpengaruh positif terhadap kelangsungan usaha. Micro Small and Medium Enterprises (MSMEs) have a contribution to the average Gross Domestic Income (GDP) of 60% so that their business continuity needs to be maintained by recognizing the factors. This research aims to analyze the influence of business capital, product quality, and entrepreneurial networks on the business continuity of Madu Sari Lanceng MSMEs. The approach used in this research is a quantitative approach, and uses statistical analysis. Data collection in the form of questionnaires to 22 MSME madu sari lanceng actors in Nglipar, Gunungkidul. The results of the analysis provide an overview: a) Business Capital and Entrepreneurial Network have no effect on Business Continuity; b). Product Quality has a positive effect on business continuity

EFFECT OF ORGANIZATION COMMITMENT, WORK MOTIVATION AND WORK DISCIPLINE ON EMPLOYEE PERFORMANCE (Study at. PT. PLN (Persero) P3b Sumatera UPT Padang)

2021 ◽  
Vol 2 (1) ◽  
pp. 88
Author(s):  
Andi Amri ◽  
Ramadhi Ramadhi ◽  
Zulmi Ramdani
Keyword(s):  
Organizational Commitment ◽  
Work Motivation ◽  
Employee Performance ◽  
Coefficient Of Determination ◽  
Performance Study ◽  
Percentage Contribution ◽  
Sample Technique ◽  
Saturated Sample ◽  
Positive Effect

Employees are an essential asset for the organization to advance and develop the organization to be more productive. This situation may achieve when employees in the organization have optimal performance. Many factors positively affect the performance of employees in the organization. This study aims to determine how much influence organizational commitment, work motivation and work discipline have on employee performance in PT. PLN (Persero) P3b Sumatera UPT Padang. Respondents who were involved in the study were 60 people who were selected using the saturated sample technique. The results showed that both partially and simultaneously, organizational commitment, work motivation, and work discipline had a significant and positive effect on employee performance. The coefficient of determination of the tested variables is .636. It shows that the percentage contribution of the variable organizational commitment, work motivation and work discipline to employee performance is 64.6%. In comparison, the remaining 35.4%  determined by other variables not analyzed in this study's model. Thus, this study shows that the three tested variables must be an essential consideration for the organization to obtain optimal employee performance.

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