scholarly journals A Study on Mobile banking Financial Transaction of Major Nationalized Banks in India

2018 ◽  
pp. 100-119
Author(s):  
Krishna Prasad K. ◽  
P. Ushadevi
Keyword(s):  
Rural Areas ◽  
Cell Phone ◽  
Banking Sector ◽  
Financial Institution ◽  
New Technology ◽  
Mobile Banking ◽  
Security Issues ◽  
Effective Manner ◽  
Financial Transactions ◽  
Number Of Customers

Adopting new technology in the banking sector is very useful for the growth of banks in India. The bank is the main financial institution that provides the digital technology-enabled services to the customers in an effective manner. Because of competition today each and every bank is providing modern and innovative services to attract a number of customers. Mobile banking (also known as M-banking) is latest technology or novel technology, user-friendly, and widely used concept in Electronic banking that is used to accomplish cashless financial transactions, fund transfer, credit applications and payment of bills, taxes etc. remotely through mobile devices like smartphones, PDAs, and tablets. The uncommon increment in the utilization of mobile phones in both urban and rural areas provides exciting opportunities for the development of cell phone based banking. But in India, a developing country, mobile banking is limited to only some fields such as SMS due to lack of facilities, security issues, poorly performing internet connections and because of high priced. In this paper, we present a comparative study on Mobile Banking transaction of major banks in India. In this paper, we analyzed and discussed portable banking money/financial transactions, using ABCD analysis and based on the analysis we made a few proposals/recommendations to cell-phone enabled banking service contributor. This will encourage the scientist/researcher to find the gap between the traditional and digital method of financial transactions in India.

scholarly journals PROSPECTS FOR DEVELOPMENT OF MOBILE BANKING IN RURAL AREAS

2019 ◽  
Vol XXI (2) ◽  
pp. 125-132
Author(s):  
Sławomir Juszczyk
Keyword(s):  
Rural Areas ◽  
Mobile Applications ◽  
Banking Sector ◽  
Mobile Banking ◽  
Time Saving ◽  
Continuous Increase ◽  
Banking Services ◽  
Financial Changes ◽  
Online Stores ◽  
Research Period

The conducted research concerned prospects for the development of mobile banking in Poland. The article is a fragment of this research and concerns prospects for the development of this banking in rural areas. The aim of the research was to determine the expectations of mobile banking customers living in rural areas and the likely directions of changes in non-cash payments. The research period for rural areas concerned the years 2016-2018. The research covered the Polish banking sector. In addition, from January to March 2019, a questionnaire was carried out among 250 clients of banks living in rural areas. The research established that customers most often use mobile banking to check account balances and make payments at online stores. Customers in mobile banking appreciate comfort, time saving, being cash free and the freedom to make payments. The expectations of mobile banking users relate to: continuous increase of Internet coverage, improvement of security for telephone theft, increasing the possibility of using the BLIK service, adapting mobile applications to older generation smartphones and further price reductions of remote banking services. Therefore, it is almost certain that technical, organizational and financial changes in mobile banking in rural areas will head in this direction.

scholarly journals Digital Wallet and Mobile Banking Adoption Among Rural Bank Customer

2020 ◽  
Vol 13 (3) ◽  
pp. 215-226
Author(s):  
Santosh Parakh ◽  
◽  
Prakash Ukhalkar ◽  
Leena Sanu ◽  
◽  
...  
Keyword(s):  
Rural Areas ◽  
Financial Institution ◽  
Secondary Data ◽  
Simple Random Sampling ◽  
Major Influence ◽  
Mobile Banking ◽  
Chi Square ◽  
Banking Services ◽  
Service Adoption ◽  
Digital Wallet

This study provides a rural viewpoint to the global research and literature on adoption of digital wallet and mobile banking among rural customer. It empirically examines the most influencing factors that stimulating to digital wallet and mobile banking user for service adoption. Primary and secondary data sources are used. A sample of 300 customers was surveyed from the rural areas of Maharashtra state, INDIA. A Simple Random Sampling method is used for selections of area from Maharashtra state and Chi-square testing was used in stated hypothesis. The study concludes that Security-Privacy, Trust and Familiarity has significant impact on Mobile banking adoption. And qualitative factors such has Prestige, Speed, Trust, Safety & Security, Easiness and Familiarity has major influence on rural customer for the adopting of Digital Wallet and Mobile banking services offered from financial institution.

scholarly journals Customers Perspective On Mobile Banking During Covid Lockdown Period: A Study Of District Kapurthala

2021 ◽  
Vol 57 (9) ◽  
pp. 6055-6065
Author(s):  
Puneeta Sharma, Dr. Kavita Sharma, Dr. Nitya Sharma
Keyword(s):  
Financial Institutions ◽  
Banking Sector ◽  
Daily Routine ◽  
Mobile Banking ◽  
Business World ◽  
Banking Services ◽  
Banking Service ◽  
Financial Transactions ◽  
Customers Perspective

The access to mobile technology has given an impetus to the banking sector with overall advancement and increase in financial transactions. .With the motto of any time, any where and by any mode, spread of financial products of banks is markedly seen in the market. Banking services can be provided very fast and interactively in mobile banking. In this era, Technology has proved its contribution in today’s business world, which leads to the largest and fastest growth indicator in an economy. Mobile banking is among those indicators which promotes banking and financial sector. The role of technology is changing, the already developed traditional mindset of people. The periphery of transactions are changing rapidly day to day, which gives many opportunities to all banking and financial institutions to enhance their services package offered to customers. Mobile banking service helps the user to handle their sensitive as well as daily routine chores in an efficient and confidential way. Mobile banking doesn’t restrict a customer to stick at one place, region/area. Over the years, financial institutions and banks are always curious to increase the facilities to the customers to fascinate them.  This paper examines the awareness of inhabitants of Kapurthala, District Kapurthala regarding the awareness of mobile banking.

FINANCIAL INCLUSION IN NORTHEAST INDIA:A SWOT ANALYSIS

2016 ◽  
Vol 12 (1) ◽  
Author(s):  
Deepjyoti Choudhury
Keyword(s):  
Economic Development ◽  
Rural Areas ◽  
Financial Services ◽  
Banking Sector ◽  
Swot Analysis ◽  
Financial Institution ◽  
Northeast India ◽  
Financial Inclusion ◽  
Rural People ◽  
Literacy Rate

Accumulation of human capital has always paved the way for economic development provided the accumulation and savings are organised and structured by a formal credit institution. But regions where majority of the populations reside in rural areas, with low infrastructure and literacy rate, the benefits of a formalised credit institutions have always not been tasted. Timely availability of credit and timely saving of the capital is of great necessity for the wellbeing of weak and deprived section of the population and thereby creating greater economic development. For instance the Credit-Deposit ratio of Northeast India to Rest of India is 35:73, which is a clear indicator of unutilised bank's resources in Northeast India. Financial Inclusion has been thought as an answer to bank the unbanked and bring the weaker sections of society specially the rural people under the umbrella of authorised financial services provided by regulated financial institutions. The technological revolution and the vast use of ICT in banking sector has paved a way for the financial institution and are adopting branchless banking as their strategy. Branchless banking is expected to make their efforts successful towards financial inclusion. In this paper attempt has been made to understand the concept of Branchless banking and how it can be implemented in Northeast India.

scholarly journals Impact of Internet Banking on the Customer Satisfaction: Evidence from the Indian Banking Sector

2020 ◽  
Vol 8 (6) ◽  
pp. 3833-3841
Keyword(s):  
Customer Satisfaction ◽  
Financial Institutions ◽  
Banking Sector ◽  
New Technology ◽  
Cost Savings ◽  
Internet Banking ◽  
Global Market ◽  
Public And Private ◽  
Customer Base ◽  
Financial Transactions

Internet Banking is about using the infrastructure for digital age to create opportunities, both in local & global market. IT enables the considerable lowering of transaction cost and the creation of new types of banking opportunities that address the obstacles of time and distance. Banking opportunities are local, global and immediate in internet banking. Internet banking is an online payment system that enables customers of a bank or other financial institutions to conduct a range of financial transactions through websites of financial institutions. Internet banking has many advantages over other traditional banking delivery methods. Internet banking provides banks with an increased customer base, cost savings, mass customization, product innovations, improved marketing, and communication, the ability to develop non-core businesses, and the ability to offer services regardless of geography and time constraints, viewing account balances, recent transactions, ordering cheque books and many more. With the development of new technology, Internet banking is expected to become a major banking method for customers. Internet banking reduces costs by providing customers with another means of accessing their accounts without physically visiting a bank. The main purpose of this study is to analyze various online facilities provided by major public and private banks in India and to measure their impact on customers in terms of customer satisfaction.

scholarly journals LEMBAGA KEUANGAN MIKRO SYARIAH: EKSISTENSI DAN AKSESIBILITASNYA BAGI PEMBIAYAAN USAHATANI DI SUMATERA BARAT (Studi Kasus: Koperasi Jasa Keuangan Syariah (KJKS) Baitul Maal Wat Tamwil (BMT))

2016 ◽  
Vol 4 (2) ◽  
pp. 149
Author(s):  
Widya Fitriana
Keyword(s):  
Rural Communities ◽  
Rural Areas ◽  
Poverty Reduction ◽  
New Technologies ◽  
Financial Institution ◽  
Primary Data ◽  
Observation Data ◽  
Multi Stage ◽  
The Government ◽  
Number Of Customers

<em>Farm financing is one of the factors facilitating the development of agriculture which allow farmers to expand the scale of farming and adopt new technologies. Unfortunately, a number of financial institutions often perceive farmers as "unbankable poor" that is costly to finance. KJKS BMT is one financial institution that is initiated by the government of West Sumatra's mission of poverty reduction in rural areas in particular to improve the access of small farmers to credit. So this study aims to identify and analyze the existence and accessibility of financing KJKS BMT in serving the financing of farming in West Sumatra. This study was conducted in a multi-stage random sampling, cities that randomly selected are Kota Padang and Bukittinggi, and then for each city, one KJKS BMT is also randomly selected. Primary data were collected by interviewing 60 respondent’s farmers. This research uses grounded research methods and data analysis in qualitative descriptive. Period of observation data for 2 years ie 2012-2014. Existence of KJKS BMT to finance farming measured by used five indicator namely a) The number of customers, b) The number of farmer customers, c) credit share for the agricultural, d) The number of farm financing and e) Development of BMT’s human resources. Furthermore accessibility is measured using six indicators, namely: (a) access to information, (b) access to loan procedure, (c) access to the maximum limit, (d) access to the time of disbursement, (e) access to loan repayment, and ( f) facilitation of access to financing. The results show that (1) although the existence of KJKS BMT start respected by rural communities, and even show a positive growth, but the credit share given by KJKS BMT to farm credit is still very small compared to another sectors (like trade and manufactures) which are less than 5%, Even though the level of customer growth of farmers during the past two years is reach 75%, higher than the growth of total customer (2) Accessibility of KJKS BMT to farm financing overall is good, although there are several factor that must be addressed like the availability of information, the number of loan, monitoring and loan supervision.</em>

scholarly journals IMPACT OF DIGITIZATION AND MOBILE BANKING ON THE BANKING SECTOR STRUCTURE IN POLAND

2021 ◽  
pp. 5-11
Author(s):  
Sylwester Kozak ◽  
Bartosz Golnik
Keyword(s):  
Mobile Applications ◽  
Banking Sector ◽  
Pearson Correlation ◽  
Correlation Method ◽  
Financial Supervision ◽  
Strongly Correlated ◽  
Mobile Banking ◽  
Service Channel ◽  
National Bank ◽  
Number Of Customers

The article presents the results of examining the changes that have occurred in connection with the digitization of banking in Poland and its impact on this segment. The data is taken from the National Bank of Poland, the Polish Financial Supervision Authority, and the Prnews.pl website. A descriptive, statistical and Pearson correlation method were used. The results indicate an increasing share of customers using banking products in a digital way. The number of both website and mobile applications customers is growing. Despite the general increase in the number of people using banks, the number of bank branches as well as the employees working them has decreased. Mobile applications may soon become the main sales and service channel for banking products, the number of customers of banks using them regularly increases. In fact, the rise in digitization for banking and the decrease in the number of branches and employees are strongly correlated. The increasing usage of online and mobile banking is influenced by convenience, availability, and a reduction in the time customers spend on purchasing and servicing their products. Banks are interested in developing these types of services in order to both meet the changing needs of customers and to save on operating costs.

A Study of Changing Pattern and Demand for Mobile Banking Services in India

2015 ◽  
Vol 7 (1) ◽  
pp. 16 ◽  
Author(s):  
Sudhanshu Pandiya ◽  
Shikha Gupta
Keyword(s):  
Banking Sector ◽  
Review Paper ◽  
New Technology ◽  
Intention To Use ◽  
Short Message ◽  
Mobile Banking ◽  
Time Saving ◽  
Banking Services ◽  
Indian Consumers ◽  
Almost All

<p>Recent innovations in the telecommunication have proven to be a boon for the banking sector and its customers: One of these is Mobile Banking, where customers interact with the bank via mobile phones and banks provide them the services like short message services, fund transfers, account details, issue of cheque book etc. Presently almost all the banks in the world have started providing their customers "Mobile Banking" services. The main issue of this study is to understand the factors which contribute to user's intention to use the mobile banking services. The purpose of this review paper is to explore the factors that influence the adoption behaviour of mobile banking services by Indian consumers. The data was collected from 150 respondents from Delhi city in the month of November and December 2013. Around 61.33% respondents opined that this system is less costly and time saving and 58.67% respondents would like to try this service. In this paper, we will share what is mobile banking (m-banking), RBI guidelines for mobile banking in India, advantages of adopting this new technology both for the banking sector as well as the consumer and issues which needs to be addressed relating to this new form of banking.</p><p>This paper also discusses the various steps that mobile banking providers should take to increase their mobile banking services user's database. Recent innovations in the telecommunication have proven to be a boon for the banking sector and its customers: This paper also discusses the various steps that mobile banking providers should take to increase their mobile banking services user's database.</p>

scholarly journals A Study on College Students’ Attitude towards Mobile Banking Services in Dindigul city

2020 ◽  
pp. 44-49
Keyword(s):  
College Students ◽  
Banking Industry ◽  
Financial Institution ◽  
General Information ◽  
The Internet ◽  
Mobile Banking ◽  
Major Work ◽  
Banking Services ◽  
The Government ◽  
Financial Transactions

M Banking is a service provided by a bank or other financial institution that allows its customers to conduct financial transactions remotely using a mobile device such as a smartphone or tablet. It is available on 24 * 7 basis. Transactions are depending on the features of the M banking app provided and typically includes obtaining account balance. It provides the following services are mini statements, checking account history, alerts, monitoring of term deposits, access to loan and card statements, funds transfer, paying third parties, status of requests for credit, cheque book and card requests, find ATM location and general information. In recent era the government introduced digitalization concept in India. Ever since the internet has taken over the world. The banking industry has undergone a major work through this internet. The aim of the study is to find the college students attitude towards M – Banking services because they are the doing more banking transactions and always in the internet. Researcher examine the usage of M Banking services which are offered from the banks and find issues faced by the customer and solutions given for the problems identified by the students. The researcher chosen college students as a respondent for this study. The results are presented in this paper with the following analysis such as ranking, factor analysis and Likert analysis to know the level of opinion of the respondents. From this study observed that most of the users using public sector banking services and customers are changing their password through mobile. Infrastructural factor is playing major role in mobile banking services. Without charges customers are not able to enjoy any services from the banker.

scholarly journals TANGGUNG JAWAB KEJAHATAN PERBANKAN MELALUI MODUS OPERANDI SKIMMING

2020 ◽  
Vol 7 (1) ◽  
pp. 34
Author(s):  
Victoria Linggoraharjo
Keyword(s):  
Credit Card ◽  
Banking Sector ◽  
Financial Institution ◽  
Information Age ◽  
Criminal Code ◽  
The Public ◽  
Financial Products ◽  
Automatic Teller Machine ◽  
Electronic Transactions ◽  
Financial Transactions

Bank is a financial institution, which primary function includes collecting and granting deposits to the public based on fiduciary principle. The development of information technology has shifted financial products and services into electronic-based products and services, making money management easier than before. One of the electronic banking products, an ATM (Automatic Teller Machine) is operated by a financial institution, allowing customers to perform financial transactions. However, the information age shows that ATM skimming has become a rising threat. Skimming is a crime that occurs when skimmers install skimming devices on ATM machines in order to steal debit or credit card information. Skimming is done by surreptitiously installing a device at ATMs to record pin card data using magnetic strips. Therefore, the purpose of this study is to analyze which party is liable as a result of ATM skimming. The result of this study shows that BCA is liable for the loss caused to its customers due to unauthorized withdrawals, considering Article 1367 of the Indonesia Civil Code states that a financial institution is responsible for the damage caused by matters which are under its supervision, that is, an ATM machine. Skimming is a criminal act in the banking sector that not only contravenes Banking Law, but also Criminal Law and Information and Electronic Transactions Law. Therefore, skimmer or fraudster is subject to Article 263 jo. Article 362 of the Criminal Code and/ or Article 30 (3) jo. Article 46 of the Information and Electronic Transactions Law.

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