A Study Of Bank Customer Experience In Relation To Technology Innovation In Banking

2020 ◽  
Author(s):  
Ajay Kumar Mishra ◽  
Pinky Rajwani
Keyword(s):  
Information Technology ◽  
Rural Areas ◽  
Technology Innovation ◽  
New Technology ◽  
Cost Effective ◽  
Customer Experience ◽  
Primary Objective ◽  
Modern Concept ◽  
Customer Perception ◽  
Technology Innovations

Consumers are the king of the market. Banks are greatly influenced by the consumer and their needs. With the increase in population, demand for banking services has been increasing. Many factors such as speed, service quality, competition, efficiency, effectiveness etc. affects customer satisfaction. Overall performance of the organisation is linked with the customer. Appropriate strategies and plans must be drawn up not only to satisfy customer but also to retain them as consumer behaviour helps to judge the acceptability and reliability of the bank. In the coming years banks will fully rely on information technology, so it becomes very necessary to know the preference of consumer regarding technology innovations in banking. Customer perception gives a better insight of the consumer’s understanding which is an important factor in launching new technology innovations in banking. The primary objective of technology is to bring ease in the banking environment. Modern concept of banking specifically stresses on cost effectiveness, time effectiveness, convenience in banking and offering customised services to the consumers for their better experience. Technology has also entered the rural areas so that money management can become much efficient. As majority of the Indian population lives in rural areas so it is very important and urgent need to deliver very economical, convenient and cost effective services to satisfy rural customers. There are many long term and short term impacts of the information technology on rural areas every segment of society shows different behaviour towards banking technology based on their habits, risk factor, convenience etc. The study focuses on influence of technology on bank customer experience in relation to technology innovation in banking industry. The paper also studies the challenges faced by the customers while usage of technology. As consumer’s mind is a mystery, it is very difficult to understand their thought process. So the exercise of collecting responses of the customers will help to build satisfaction and loyalty for the customers

Challenges Assessment for the E-Commerce Industry in India

2017 ◽  
Vol 25 (4) ◽  
pp. 16-31 ◽  
Author(s):  
Anand Vyas ◽  
Sachin Gupta
Keyword(s):  
Rural Areas ◽  
Online Shopping ◽  
New Technology ◽  
Research Paper ◽  
Customer Perception ◽  
Theoretical Contribution ◽  
The Core ◽  
Internet Users ◽  
Initial Stage ◽  
Day By Day

The core aim of this research paper is to analyze the challenges faced by an E-commerce industry in India. The Indian Economy is proliferating day by day and E- commerce industry is playing an imperative and laudable role in its progress. Still there are enormous sectors that have been untouched by an E-commerce industry in India, particularly in its rural areas. Many consumers in India still follow the traditional purchasing method. Unfortunately, altering customer perception of online shopping has been quite a tough task for the E-commerce industry. According to a survey, India is ranked fourth in the world for its number of Internet users. So, it is expected that India would come into the top 10 E-commerce hub by 2020. Indian buyers are afraid to use new technology in its Initial stage. But, if an E-commerce company could provide proper feedback and knowledge to its customers for online purchasing, it would directly help to increase the sales of the E-commerce websites. This research paper gives a theoretical contribution for analyzing the hurdles in front of the E-commerce industry.

Teleworking: An Information Technology Tool for Integrated Broadband Communication Development in Rural Areas of Europe

1993 ◽  
Vol 8 (4) ◽  
pp. 241-255 ◽  
Author(s):  
T. Tsiligirides
Keyword(s):  
Information Technology ◽  
Rural Development ◽  
Rural Areas ◽  
Cost Effective ◽  
Broadband Isdn ◽  
Broadband Communication ◽  
Gradual Process ◽  
Technology Tool ◽  
The Right ◽  
Effective Use

Information technology has an increasing impact in the development of rural areas but the development and implementation of telematic services in these areas present special problems such as the appropriate mix of communication technologies, the commercial prospects of recovering the cost of investment, the social problems etc., which currently limit their effective use. With the recent introduction of narrowband ISDN (Integrated Services Data Networks) in Europe it is now possible to offer various services on a single subscriber line. In addition, with the development of both high reliable fibre-optic transmission and very fast switching systems, the introduction of broadband ISDN can also be considered. Unfortunately, the less favoured regions of EC (European Community) lack infrastructure. The development in these areas will be a gradual process. Large investments will be required, and the systems installed will have a lifetime of some decades. Therefore the right decisions on the chosen technologies and on the appropriate system configurations have to be taken to ensure success. In this work, the teleworking prospects as an IT tool for rural development are studied in detail. The motivation, the technology and the prosperity of teleworking in the less favoured regions of the EC are analysed and discussed. The analysis considers the existing telecommunication infrastructure in each one of the six peripheral member states in relation with the development and implementation of some important telematic systems in these areas. The main features of the proposed technologies as well as the establishment of the possible cost effective strategies for IBC (Integrated Broadband Communication) implementation in rural areas is also provided. It appears that teleworking is a key element for rural development and can be implemented through the realization of the IBCNs (IBC Networks). By taking lessons from some of the most important experimental initiatives which have already been introduced in some countries, useful recommendations in the policy to be adopted by the EC are drawn and presented.

scholarly journals Strategy analysis of extension of performance in transfer of livestock technology innovation for farmer empowerment

2021 ◽  
Vol 886 (1) ◽  
pp. 012002
Author(s):  
Agustina Abdullah ◽  
Jamila Mustabi ◽  
Aslina Asnawi ◽  
Muh Hatta Jamil
Keyword(s):  
Rural Areas ◽  
Technology Innovation ◽  
Agricultural Extension ◽  
Strategy Analysis ◽  
Technology Innovations ◽  
Strategic Role ◽  
Livestock Productivity ◽  
Farmer Income ◽  
The Impact ◽  
Extension Program

Abstract The impact of the Covid-19 pandemic is still widespread and needs to be watched out for. In government policies that implement the new normal in several places, agricultural extension workers play a very important strategic role in responding to the pandemic, especially in rural areas. This study aims to analyze the performance strategy of extension workers in assisting farmers during the pandemic in disseminating information on livestock technology innovations. The research was conducted in Barru Regency, with the sub-district location being the sample. Sources of data in this study were collected using surveys/interviews with extension workers, farmers, stakeholders, and in-depth interviews with informants. The results show that the performance strategy that can be taken in improving the performance of the extension worker in the transfer of livestock technology innovation is by increasing the competence of the instructor in the guidance carried out to overcome various problems during the implementation of the extension program and improve innovation, communication and extension methods according to the needs of farmers and support from government agencies. Therefore, it is expected to improve the performance of agricultural extension workers by increasing the extension budget and improving extension facilities and infrastructure so that farmers can adopt agricultural/livestock technology innovations provided by extension workers to increase livestock productivity, increase farmer income and welfare.

Teletinnitus Program at the VA Gulf Coast Veterans Health Care System

2014 ◽  
Vol 4 (1) ◽  
pp. 23-29
Author(s):  
Constance Hilory Tomberlin
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Patient Care ◽  
Health Care System ◽  
Gulf Coast ◽  
New Technology ◽  
Cost Effective ◽  
Veterans Health ◽  
Potential Benefits ◽  
Care System

There are a multitude of reasons that a teletinnitus program can be beneficial, not only to the patients, but also within the hospital and audiology department. The ability to use technology for the purpose of tinnitus management allows for improved appointment access for all patients, especially those who live at a distance, has been shown to be more cost effective when the patients travel is otherwise monetarily compensated, and allows for multiple patient's to be seen in the same time slots, allowing for greater access to the clinic for the patients wishing to be seen in-house. There is also the patient's excitement in being part of a new technology-based program. The Gulf Coast Veterans Health Care System (GCVHCS) saw the potential benefits of incorporating a teletinnitus program and began implementation in 2013. There were a few hurdles to work through during the beginning organizational process and the initial execution of the program. Since the establishment of the Teletinnitus program, the GCVHCS has seen an enhancement in patient care, reduction in travel compensation, improvement in clinic utilization, clinic availability, the genuine excitement of the use of a new healthcare media amongst staff and patients, and overall patient satisfaction.

Literature review on “Industry Needs for Information Technology competence, Information Technology competence/skill program study and certification of Information Technology competence”

2017 ◽  
Vol 4 (1) ◽  
pp. 117-126
Author(s):  
Tine Sopaheluwakan ◽  
Mohammad A. Amin Soetomo
Keyword(s):  
Information Technology ◽  
Literature Review ◽  
New Technology ◽  
Education Institution ◽  
Third Party ◽  
Training Institution ◽  
Position Information ◽  
Technology Competence ◽  
Information Technology Training ◽  
Industry And Education

Information Technology as a new Technology has been used in businesses from small company until multinational company in almost all industries. IT role as an enabler and differentiation factor separating success company from average company. IT need people to build, operate, maintain and support the systems, hence expect the new hire to immediately contribute from the first day they join the company. The industry define the needs for Information Technology competence and expect Education Institution as one of IT resource work hard to design their program study to fulfill the needs for Information Technology graduates, yet the industry still struggle to succeed in hiring fresh graduate to fill the IT position. Information Technology Training Institution can be an alternative to improve the education result. Also certification on Information Technology competence from third party or independent body might be used as a standard for both Industry and Education. This paper will report literature review several previous paper about all of the above.

A Digital Economy Model for Talent Prediction Data Analytic

2019 ◽  
Vol 2 (4) ◽  
pp. 260-266
Author(s):  
Haru Purnomo Ipung ◽  
Amin Soetomo
Keyword(s):  
Business Model ◽  
Industrial Revolution ◽  
Technology Innovation ◽  
Cost Effective ◽  
Sharing Economy ◽  
Token Economy ◽  
Economy Model ◽  
New Business ◽  
The Cost ◽  
Data Analytic

This research proposed a model to assist the design of the associated data architecture and data analytic to support talent forecast in the current accelerating changes in economy, industry and business change due to the accelerating pace of technological change. The emerging and re-emerging economy model were available, such as Industrial revolution 4.0, platform economy, sharing economy and token economy. Those were driven by new business model and technology innovation. An increase capability of technology to automate more jobs will cause a shift in talent pool and workforce. New business model emerge as the availabilityand the cost effective emerging technology, and as a result of emerging or re-emerging economic models. Both, new business model and technology innovation, create new jobs and works that have not been existed decades ago. The future workers will be faced by jobs that may not exist today. A dynamics model of inter-correlation of economy, industry, business model and talent forecast were proposed. A collection of literature review were conducted to initially validate the model.

A PROPOSED EVALUATION PLAN TO ASSESS THE IMPACT OF A YOUTH DEVELOPMENT PROGRAMME FACILITATED BY THE STATE INFORMATION TECHNOLOGY AGENCY (SITA) IN RURAL SOUTH AFRICA

2017 ◽  
Vol 14 (1) ◽  
pp. 174-181
Author(s):  
Maura Mbunyuza-deHeer Menlah
Keyword(s):  
Information Technology ◽  
Youth Development ◽  
Rural Areas ◽  
Secondary Data ◽  
The State ◽  
State Information ◽  
Evaluation Plan ◽  
Lessons Learnt ◽  
Slow Development ◽  
The Impact

This article reports on a proposed evaluation plan that has been developed to assess the work done by the State Information Technology Agency (SITA). The SITA programme was implemented in response to the South African government’s call to improve the lives of the populations in some rural areas through technology. The programme was meant to address slow development in  rural  areas  that  lack  technological  innovations  and  advances.  In  the proposed evaluation plan a review is made of secondary data, deciding how strategic priorities are to be determined, as well as analysis of the rural context environment. The researcher gives an account of how the evaluation strategies are to be piloted and rolled out thereafter. Lessons learnt are recorded and reported upon. A proposed evaluation plan will be developed, based on the lessons learnt in line with the objectives of the project.

Features of support of agriculture (the case of the Tyumen Region)

2020 ◽  
Vol 6 (1) ◽  
pp. 24-48
Author(s):  
Aleksandra G. Balakhnina ◽  
Gulnara F. Romashkina
Keyword(s):  
Rural Areas ◽  
Small Businesses ◽  
Federal Budget ◽  
Cost Effective ◽  
Legal Framework ◽  
State Support ◽  
Budget Planning ◽  
Social Forms ◽  
Regional Budget ◽  
State Programs

This article systematizes the legal framework, forms, and volumes of support for agriculture from the federal budget of Russia and the regional budget (on the example of the Tyumen Region). The authors have performed a detailed analysis of the directions of such support for 2016-2019. The historical, economic and social features of the relationship between the state and agriculture are shown. State support for agriculture is objectively necessary, and competent budget planning makes it possible to develop. However, the dominance of direct forms of spending support does not stimulate cost-effective and innovative activities, which in the future can bring the industry to a competitive level. There is very little and irregular support for social forms, the development of farming and other forms of private farming in rural areas. The authors conclude that the policy of state support is sufficiently provided by legislative acts, resolutions and state programs. Many programs are updated, and new versions are adopted even before the previous ones expire. Such strong volatility hurts strategic projects and agricultural initiatives. Less expensive forms of activity-mediation and trade turn profitable. Living conditions in the villages significantly stay behind in quality and opportunities, which leads to the human capital leaving rural areas. The authors propose to pay more attention to the development of indirect forms of support, to stimulate economic activity and small businesses.

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