scholarly journals ANALISIS TERHADAP PERBEDAAN PENGHULU DALAM PENETAPAN WALI PADA PERNIKAHAN DI KUA KECAMTAN

10.54090/mu.5 ◽  
2020 ◽  
Vol 16 (1) ◽  
pp. 52-68
Author(s):  
Zainal Abidin
Keyword(s):  
Data Collection ◽  
Qualitative Analysis ◽  
The Other ◽  
Marriage Law ◽  
District Office ◽  
Descriptive Research ◽  
The Guardian ◽  
Research Type ◽  
Legal Marriage

Marriage guardianship is something that is very important and is one of the pillars of marriage. Because the existence of a wali will determine whether a marriage is valid or not. There are two types of guardians in marriage, namely guardians nasab and guardians of judges. Guardianship or guardian in this marriage cannot be separated from nasab or hereditary problems, because with a legal marriage the aim is to maintain the nasab properly, regularly and uninterruptedly. In determining the marriage guardian, the headman has a very important role, which can determine whether a person can be guardian or not, and a marriage is with the guardian nasab or guardian judge. This research is a normative juridical research, with descriptive research type. The method of data collection is done by examining primary, secondary and tertiary legal materials and by making questionnaires to the princes by random means. The method used is descriptive qualitative analysis. The results showed that the prelates were in the same trusteeship issue with the determination of different guardians. The head of the District Aagama Affairs Office stipulates with the guardians of nasab while the other head of the District Office of Religious Affairs determines with the guardians of judges, there is even a determination of trustees based on the results of deliberations between the headman, bride and parents, according to the conscience and awareness of the parties. This can occur because the Marriage Law has not yet explicitly stipulated the determination of guardians, so the princes set it with understanding.

scholarly journals ALASAN DISPENSASI NIKAH USIA DINI (STUDI KASUS DI PENGADILAN AGAMA PALU )

2020 ◽  
Vol 1 (2) ◽  
pp. 140-162
Author(s):  
Ribhan Abd M. Aso ◽  
Hilal Malarangan ◽  
Sahran Raden
Keyword(s):  
Data Collection ◽  
Qualitative Approach ◽  
Early Marriage ◽  
Social Aspects ◽  
Economic Aspects ◽  
Descriptive Research ◽  
Research Type

The study, entitled "Reasons for Early Marriage Dispensation (Case Study in the Palu Religious Court class IA") aims to provide an overview and explanation of the submission of an early marriage dispensation request at the 1.A Palu Religious Court and the consideration of judges in giving or rejecting requests for dispensation early marriage at the Klas 1 Palu Religious Court. This research was designed using descriptive research type, using a qualitative approach in data collection techniques. The results of the study, pointed out that the reason for the request for marriage dispensation in the Palu Religious Court was due to the fear of slander, pregnancy outside marriage, economic aspects, social aspects, and moral aspects. As for the judges' consideration in providing the determination of marriage dispensations at the hearing, the Panel of Judges used "kaida namely al-mashlahah al-mursalah". because the provisions on age restrictions and marriage dispensation are not explained in detail in the Koran, but the benefits are in line with the shariah action 'which wants to bring benefit to humans (the two brides and their families). Abstrak Penelitian yang berjudul “Alasan Dispensasi Nikah Usia Dini (Studi Kasus di Pengadilan Agama Palu klas IA” ini bertujuan untuk memberikan gambaran dan penjelasan terhadap pengajuan permohonan dispensasi nikah usia dini di Pengadilan Agama Klas 1.A Palu dan pertimbangan hakim dalam memberi atau menolak permohonan dispensasi nikah usia dini di Pengadilan Agama Klas 1 Palu. Penelitian ini di desain dengan menggunakan jenis penelitian deskriptif, dengan menggunakan pendekatan kualitatif dalam teknik pengumpulan data. Hasil penelitian, menujukan bahwa alasan permohonan dispensasi nikah di Pengadilan Agama Palu dikarenakan khawatir timbulnya fitnah, hamil diluar nikah, aspek ekonomi, aspek sosial, dan aspek moral. Sedang mengenai pertimbangan hakim dalam memberikan penetapan dispensasi nikah di persidangan, Majelis Hakim menggunakan”kaida yaitu al-mashlahah al-mursalah”. karena ketentuan pembatasan umur dan dispensasi nikah tidak dijelaskan secara rinci di dalam al-Quran, tetapi kandungan maslahatnya sejalan dengan tindakan syara’ yang ingin mewujudkan kemaslahatan bagi manusia (kedua calon mempelai beserta keluarga).

ANALISIS NILAI KOHESI DAN KOHERENSIDALAM TERJEMAHAN AL-QUR’AN SURAH AL AL ZALZALAH

2016 ◽  
Vol 1 (2) ◽  
pp. 23
Author(s):  
MUNIRAH MUNIRAH ◽  
HUSAIN SYARIFUDDIN
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Data Classification ◽  
Research Data ◽  
Relative Pronoun ◽  
Second Person ◽  
Record Keeping ◽  
Descriptive Research ◽  
Qualitative Descriptive

This study aimed to describe the value of cohesion and coherence contained in the translation of the Qur'an surah Al Zalzalah. This study was a qualitative descriptive research, research data collection techniques using three techniques namely, inventory, rading and understanding, and record keeping. The data analysis used the coding of data, classification data, and the determination of the data. The results showed that the cohesion markers used in the translation of surah Al Zalzalah discourse are: 1) reference, 2) pronouns, ie pronouns second person, and third, the relative pronoun, the pronoun pointer, pen pronouns and pronouns owner, 3 ) conjunctions, namely temporal conjunctions, coordinating conjunctions, subordinating conjunctions, and conjunctions koorelatif, and 4) a causal ellipsis. It mean that there was a coherence in the translation of surah Al Zalzalah discourse are: the addition or addition, pronouns, repetition or repetition, match words or synonyms, in whole or in part, a comparison or ratio of conclusions or results. Keywords: Cohesion, Coherence, sura Al Zalzalah AbstrakPenelitian ini bertujuan untuk mendeskripsikan nilai kohesi dan koherensi yang terdapat dalam terjemahan Al-Qur’an surah Al Zalzalah. Jenis penelitian ini termasuk jenis penelitian deskriptif kualitatif, Teknik pengumpulan data penelitian menggunakan tiga teknik yakni, inventarisasi, baca simak, dan pencatatan. Teknik analisis data menggunakan pengodean data, pengklasifikasian data, dan penentuan data. Hasil penelitian menunjukkan bahwa pemarkah kohesi yang digunakan dalam wacana terjemahan surah Al Zalzalah adalah: 1) referensi, 2) pronomina, yaitu kata ganti orang kedua, dan ketiga, kata ganti penghubung, kata ganti penunjuk, kata ganti penanya dan kata ganti empunya, 3) konjungsi, yaitu konjungsi temporal, konjungsi koordinatif, konjungsi subordinatif, dan konjungsi koorelatif, dan 4) elipsis kausal. Sarana koherensi yang terdapat di dalam wacana terjemahan surah Al Zalzalah adalah: penambahan atau adisi, pronomina, pengulangan atau repetisi, padan kata atau sinonim, keseluruhan atau bagian, komparasi atau perbandingan simpulan atau hasil.Kata Kunci: Kohesi, Koherensi, surah Al Zalzalah

scholarly journals Analysis of Umkm Cooperation Ratio in the Context of Musyarakah in Yogya Purwakarta Toserba Food Court

2019 ◽  
Vol 3 (2) ◽  
pp. 154-166
Author(s):  
Rachma Frattiwi
Keyword(s):  
Data Collection ◽  
Venture Capital ◽  
Qualitative Analysis ◽  
Profit Sharing ◽  
The Other ◽  
Cooperation Agreement ◽  
For Profit ◽  
Approach Method ◽  
Collaboration Agreement ◽  
Mutual Agreement

This research was conducted at the Yogya Purwakarta Toserba Food Court. The problem that occurred at the Yogya Purwakarta Toserba Food Court was that the concept of the collaboration agreement that was carried out tended to be wrong. The purpose of this study was first to determine the cooperation agreement undertaken by the UMKM with the "Yogya Rasa", namely the system of cooperation agreements for results. Cooperation agreement for profit sharing here is a cooperation agreement made by one party with another party. Where one party provides facilities or infrastructure in the form of a place in the form of a counter while the other party occupies the counter with a profit sharing system. second to find out the suitability of the Musyarakah contract concept. The cooperation agreement that has been carried out by the UMKM with the manager of Yogya Toserba Food Court is in accordance with the Syirkah Mudharabah concept in which this collaboration is carried out by the first party contributing capital and work at the same time while the second party only contributes only venture capital while profits are shared according to mutual agreement. This research uses descriptive qualitative analysis approach method. Data collection can be done by the method of observation, interviews and documentation

scholarly journals MODEL PENTAHELIK DALAM PENGEMBANGAN PARIWISATA DI KOTA SEMARANG

2019 ◽  
Vol 3 (2) ◽  
pp. 84 ◽  
Author(s):  
Tri Yuningsih ◽  
Titi Darmi ◽  
Susi Sulandari
Keyword(s):  
Tourism Development ◽  
Qualitative Approach ◽  
Institutional Capacity ◽  
Policy Actor ◽  
Descriptive Research ◽  
City Tourism ◽  
The City ◽  
Research Type ◽  
Research Recommendations

Objective The study describes the pentahelix model in tourism development in the city of Semarang. The problem is the lack of optimal cooperation between the actors involved. Theory uses the Policy Actor Theory and the Pentahelix Model. Descriptive research type, qualitative approach. Data is collected through: interview, observation and literature. Determination of informants with Snowball technique and key informants Head of the Department of Tourism and Culture of the city of Semarang. Data analysis by means of: data condensation, data verification and conclusion drawing. Data validation uses source triangulation. From the research it can be seen: (1) tourism development in Semarang city using pentahelix model, has involved academics, government, community, business, and mass media (2) Field findings are the Semarang City Tourism Promotion Agency (BP2KS) is not optimal and (3) Cooperation between the pentahelix model actors in the city of Semarang from the results of the research is not optimal. Research recommendations: revised the tourism regulation of Semarang city concerning "collaboration between actors, strengthening the institutional capacity of BP2KS, and subsequent researchers are advised to take the focus of research with different loci or make comparisons with the same focus.

scholarly journals Pembinaan karakter nasionalisme melalui pembiasaan menyanyikan lagu kebangsaan pra pembelajaran di SMPN 2 Megaluh Kabupaten Jombang

2021 ◽  
Vol 1 (2) ◽  
pp. 160-172
Author(s):  
Meylina Tria Ambarwati ◽  
Yuniastuti Yuniastuti ◽  
Desinta Dwi Rapita
Keyword(s):  
Data Collection ◽  
Secondary Data ◽  
Data Sources ◽  
National Anthem ◽  
Descriptive Research ◽  
New Speakers ◽  
Secondary Data Sources ◽  
Character Building ◽  
Research Type ◽  
Made In

This study is based on the eroding sense of nationalism that is increasingly fading among the younger generation that makes the planting of nationalism values in the world of education is now beginning to be improved. This study aims to know the development of nationalism character, supporting factors, obstacles experienced, and how to overcome the obstacles experienced in the application of nationalism character building through habituation singing the pre-learning national anthem. This study uses qualitative approach with descriptive research type. The data sources used in this study are primary and secondary data sources. The data collection techniques in this study used non-participant observations, interviews, and documentation. Data analysis in this study was conducted by data collection. reduction of data, presentation of data, and withdrawal of conclusions. The implementation of singing the national anthem of Indonesia Raya to foster the character of nationalism in students at SMP Negeri 2 Megaluh is in accordance with Permendikbud No.21 Year 2015 on the Rules of The First Day of School Admission. The supporting factor in the development of nationalism character through habituation to sing the pre-learning national anthem at SMP Negeri 2 Megaluh is the existence of adequate facilities. The obstacles owned by SMP Negeri 2 Megaluh in carrying out the policy of singing the national anthem of Indonesia Raya to foster the character of nationalism in students are the lack of seriousness of students, speakers that do not function properly, and the lack of strict sanctions. The efforts that will be made in overcoming the obstacles of fostering the character of nationalism through habituation to sing the pre-learning national anthem at SMP Negeri 2 Megaluh are to reward, buy some new speakers, and give a reprimand to teachers who are less assertive. Kajian ini didasarkan atas terkikisnya rasa nasionalisme yang semakin lama semakin memudar dikalangan generasi muda yang membuat penanaman nilai-nilai nasionalisme dalam dunia pendidikan sekarang ini mulai ditingkatkan. Pendidikan karakter nasionalisme menjadi langkah efektif untuk membangun rasa semangat nasionalisme para generasi muda. Kajian ini bertujuan mengetahui pembinaan karakter nasionalisme, faktor pendukung, kendala yang dialami, dan cara mengatasi kendala yang dialami dalam penerapan pembinaan karakter nasionalisme melalui pembiasaan menyanyikan lagu kebangsaan pra pembelajaran. Kajian ini menggunakan pendekatan kualitatif dengan jenis penelitian deskriptif. Sumber data yang digunakan dalam kajian ini adalah sumber data primer dan sekunder. Teknik pengumpulan data pada kajian ini menggunakan observasi non partisipan, wawancara, dan dokumentasi. Analisis data dalam kajian ini dilakukan dengan pengumpulan data. reduksi data, penyajian data, dan penarikan kesimpulan. Pelaksanaan menyanyikan lagu kebangsaan Indonesia Raya untuk menumbuhkan karakter nasionalisme dalam diri peserta didik di SMP Negeri 2 Megaluh sudah sesuai dengan Permendikbud No.21 Tahun 2015 tentang Aturan Hari Pertama Masuk Sekolah. Faktor pendukung dalam pembinaan karakter nasionalisme melalui pembiasaan menyanyikan lagu kebangsaan pra pembelajaran di SMP Negeri 2 Megaluh adalah dengan adanya fasilitas yang sudah memadai. Kendala yang dimiliki oleh SMP Negeri 2 Megaluh dalam melaksanakan kebijakan menyanyikan lagu kebangsaan Indonesia Raya untuk menumbuhkan karakter nasionalisme dalam diri peserta didik adalah kurangnya kesungguhan siswa, speaker yang tidak berfungsi dengan baik, dan kurangnya sanksi tegas. Upaya yang akan dilakukan dalam mengatasi kendala pembinaan karakter nasionalisme melalui pembiasaan menyanyikan lagu kebangsaan pra pembelajaran di SMP Negeri 2 Megaluh adalah memberikan reward, membeli beberapa speaker baru, dan memberikan teguran kepada guru yang kurang tegas.

scholarly journals ANALISIS EFEKTIVITAS PENETAPAN JALUR TERKAIT DENGAN DWELLING TIME DI KANTOR PELAYANAN UTAMA BEA DAN CUKAI TIPE A TANJUNG PRIOK

2019 ◽  
Vol 1 (1) ◽  
pp. 57-69
Author(s):  
Sunarmin Sunarmin ◽  
Noviandari Sari Utami ◽  
Wiwin Eka Yulianita
Keyword(s):  
Data Collection ◽  
Dwelling Time ◽  
Descriptive Research ◽  
Directorate General ◽  
Qualitative Descriptive ◽  
Loading And Unloading ◽  
Unloading Time

Path determination is one of the customs procedures regulated in Law No. 17 of 2006 on customs. Considering the Directorate General of Customs and Excise, especially Tanjung Priok Customs and Excise KPU is faced with two functions, namely service and supervision, the strategic step taken to answer the problems of both functions is by determining the path. This study aims to discuss the determination of paths associated with dwelling time. The main problem in this research is the extent of the effectiveness of the application of the determination of the path and its relation to the dwelling time which is the loading and unloading time of the container carried from the vessel to the container out of the port. This research is a qualitative descriptive research with data collection techniques in the form of interviews and data secondary. From the results of interviews and data processed by the authors then concluded that with the establishment of a system of determining the path at the Tanjung Priok Customs and Excise KPU has been quite effective in reducing the dwelling time in the port of Tanjung Priok.

scholarly journals Kasus Bullying pada Anak Berkebutuhan Khusus di Sekolah Inklusi

2020 ◽  
Vol 6 (2) ◽  
pp. 104
Author(s):  
Angga Damayanto ◽  
Wening Prabawati ◽  
Muhammad Nurrohman Jauhari
Keyword(s):  
Qualitative Research ◽  
Data Analysis ◽  
Data Collection ◽  
School Principals ◽  
Learning Activities ◽  
Data Display ◽  
Descriptive Research ◽  
Bullying Behavior ◽  
The Impact ◽  
Research Type

Penelitian ini bertujuan untuk mengetahui kasus bullying yang ada di SMP Negeri 36 Surabaya. Penelitian ini merupakan penelitian kualitatif dengan jenis penelitian deskriptif. Subjek penelitian ini yaitu pendidik, peserta didik, dan kepala sekolah. Tempat penelitian yakni di SMP Negeri 36 Surabaya. Teknik pengumpulan data memalui wawancara dan observasi. Analisis data melalui reduksi, display data, dan menarik kesimpulan. Hasil penelitian ini yakni bentuk perilaku bullying yang ada adalah bullying secara verbal, fisik, dan mental/psikologis. Motivasi dari perilaku bullying tersebut dilatarbelakangi oleh adanya rasa senang yang muncul dalam diri pelaku, mencari perhatian baik dari guru maupun teman, menghindari kegiatan belajar, dan menginginkan uang. Dampak yang muncul dari adanya bullying adalah kegiatan pembelajaran menjadi terganggu, peserta didik tidak bisa mengikuti pembelajaran, peserta didik tidak mau masuk ke kelas, peserta didik tidak mau berangkat ke sekolah. Pihak sekolah sudah melakukan upaya dalam mencegah bullying terjadi kembali yakni melalui kegiatan sosialisasi dari pihak sekolah kepada orang tua dan peserta didik mengenai kondisi dan penerimaan keberagaman dari peserta didik. Selain itu pendidikan juga melakukan pengaturan ruang kelas agar kegiatan pembelajaran dapat berlangsung baik sehingga bullying tidak terjadi lagi. This study aims to determine cases of bullying in SMP Negeri 36 Surabaya. This research is a qualitative research with descriptive research type. The subjects of this study are educators, students, and school principals. The place of research is at SMP Negeri 36 Surabaya. Data collection techniques through interviews and observations. Data analysis through reduction, data display, and drawing conclusions. The results of this study are the forms of bullying behavior that are verbal, physical, and mental / psychological bullying. The motivation of the bullying behavior is motivated by a sense of pleasure that arises in the offender, seeking attention from both teachers and friends, avoiding learning activities, and wanting money. The impact arising from the bullying is that learning activities become disrupted, students cannot participate in learning, students do not want to go to class, students do not want to go to school. The school has made efforts to prevent bullying from happening again, namely through socialization activities from the school to parents and students regarding the conditions and diversity acceptance from students. In addition, education also arranges classrooms so that learning activities can take place well so that bullying does not happen again

scholarly journals PEMANFAATAN MUSEUM SEBAGAI SUMBER BELAJAR DALAM PEMBELAJARAN SEJARAH

2018 ◽  
Vol 9 (2) ◽  
pp. 215-235
Author(s):  
Maulana Yusuf A, ◽  
Nurzengky Ibrahim ◽  
Kurniawati
Keyword(s):  
Data Collection ◽  
Analysis Data ◽  
Learning Resources ◽  
Interactive Analysis ◽  
Descriptive Research ◽  
History Learning ◽  
Data Validity ◽  
Three Stages ◽  
Events Data ◽  
Research Type

This aims of the research is for describes The Utilization of Museum as learning resources for history learning in DKI Jakarta. This research uses qualitative method with descriptive research type. The components of this research is: 1). What a collection of Museum Perumusan Naskah Proklamasi and Museum Kebangkitan Nasional that can be used as learning resources, 2). How teachers use museum collection as history learning resources, 3). What a problems in history learning by using history resources of Museum Perumusan Naskah Proklamasi and Museum Kebangkitan Nasional as learning resources. The research was conducted in SMAN 27 Jakarta, SMAN 4 Jakarta, SMAN 76 Jakarta, and SMAN 89 Jakarta. The data sources consist of informants ( Head of The Museum, Historical Resource Management, Headmaster, Historical Teachers, Students [Class XI IPS and MIPA]), documents (syllabus, RPP, and other documents that can support this research), as well as places and events. Data collection techniques used interview techniques, observation, and document analysis. Data validity using triangulation. Data analysis uses interactive analysis with three stages of analysis, namely data reduction, data presentation, and conclusion drawing that interact with data collection cycle.   Abstrak Tujuan penelitian ini adalah untuk mendeskripsikan pemanfaatan museum sebagai sumber belajar dalam pembelajaran sejarah di DKI Jakarta. Penelitian ini menggunakan metode kualitatif dengan jenis penelitian deskriptif. Komponen-komponen yang menjadi fokus penelitian ini, yaitu: 1) Koleksi apa saja yang ada di museum Perumusan Naskah Proklamasi dan museum Kebangkitan Nasional yang dapat dimanfaatkan sebagai sumber belajar, 2) Bagaimana guru memanfaatkan koleksi museum sebagai sumber belajar sejarah, dan 3) Apa saja kendala pembelajaran sejarah dengan memanfaatkan sumber sejarah museum Perumusan Naskah Proklamasi dan museum Kebangkitan Nasional sebagai Sumber Belajar. Penelitian ini dilakukan di SMAN 27 Jakarta, SMAN 4 Jakarta, SMAN 76 Jakarta dan SMAN 89 Jakarta. Sumber data terdiri atas informan (Kepala Museum, Pengelola Museum, Kepala Sekolah, Guru Sejarah, Siswa [kelas XI IPS dan MIPA]), dokumen (silabus, RPP, dan dokumen lain yang dapat mendukung penelitian ini), serta tempat dan peristiwa. Teknik pengumpulan data menggunakan teknik observasi, wawancara, dan analisis data dokumen. Validitas data menggunakan trianggulasi. Analisis data menggunakan analisis interaktif dengan tiga tahapan analisis, yaitu reduksi data, penyajian data, dan penarikan simpulan yang berinteraksi dengan pengumpulan data secara siklus. Kata Kunci: Museum, Sumber Belajar, dan Pembelajaran Sejarah

scholarly journals NILAI PENDIDIKAN BERKARAKTER DALAM NOVEL HAFALAN SHOLAT DELISA KARYA TERE LIYE: KAJIAN SOSIOLOGI SASTRA

2019 ◽  
Vol 11 (01) ◽  
pp. 13-25
Author(s):  
Eka Wanispa ◽  
Enny Hidajati
Keyword(s):  
Data Collection ◽  
Character Education ◽  
Social Care ◽  
Hard Work ◽  
Religious Values ◽  
Sociology Of Literature ◽  
Reading And Writing ◽  
Descriptive Research ◽  
Work Value ◽  
Research Type

This research type is descriptive research by using approach of sociology of literature. The object of this research is the values ​​of character education in this novel. The data in this study are words, sentences, and discourses contained in this novel. The source of data in this novel. Data collection is done by reading and writing techniques. This study aims to explain the values ​​of education contained in this novel.. The results obtained in this study are 13 points, namely: (1) religious values, (2) honest values, (3) discipline value, (4) hard work value, (5) creative value, (6) independent value, (7) ) the value of curiosity, (8) the value of appreciation, (9) friendly and communicative value, (10) the value of peace love, (11) the value of reading, (12) the value of social care, (13) the value of responsibility.

scholarly journals HUBUNGAN ANTARA KUALITAS PELAYANAN DENGAN TINGKAT KEPUASAN MASYARAKAT (Studi kasus pembuatan e-KTP di Kecamatan Sumberrejo Kabupaten Bojonegoro)

2017 ◽  
Vol 3 (1) ◽  
Author(s):  
Dian Aulatul Istiqomah
Keyword(s):  
Data Analysis ◽  
Data Collection ◽  
Service Quality ◽  
Qualitative Analysis ◽  
Problem Formulation ◽  
Research Problem ◽  
Research Focus ◽  
District Office ◽  
Analysis Technique ◽  
Data Collection Technique

Public services essentially serve the community with a predetermined service standard for the recipient to be satisfied. In reality, however, problems are often encountered causing delay in the process of making e-ID cards. In this research problem formulation is as follows first what is relation between service quality with level of society satisfaction? And the second what are the factors that inhibit e-ID card service at Sumberrejo District Office of Bojonegoro Regency. The research focus on this research consists of 6 dimensions, namely: reliability, responsiveness, assurance, empathy, tangibles, and complaints handling service. The type of this research is descriptive qualitative with data collection technique interview, observation, and documentation. Data analysis technique used is qualitative analysis. The results of this study can be concluded that from 6 dimensions above the highest level of quality is the handling of complaints suggestions and inputs while the lowest is the empathy dimension. For the satisfaction of the society from the highest dimension is on handling complaints suggestions and inputs while the lowest is on the dimensions of reliability. Keywords: Service Quality, Public Satisfaction

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