Measuring Customer Satisfaction in Bowen University Library, Nigeria

2019 ◽  
Vol 8 (2) ◽  
pp. 1-21
Author(s):  
Grace Omolara O. Olla ◽  
Paul Adesola Adekunle ◽  
Roseline Mitana Oshiname ◽  
Ayoola Oluwaseun Ajayi
Keyword(s):  
User Satisfaction ◽  
Sampling Technique ◽  
Information Resources ◽  
Descriptive Statistics ◽  
Library Management ◽  
University Library ◽  
Library Users ◽  
Reference Service ◽  
Study Population ◽  
Convenience Sampling

This study examines user satisfaction with the library products and services, facilities and conduciveness of the library environment, and ease of obtaining materials, as they affect their decision in patronizing the library. The study population comprises Bowen University students from diverse disciplines, levels and ages. Data was collected with an adapted questionnaire administered to over 400 respondents using convenience sampling technique. Descriptive statistics were adopted in measuring user satisfaction. Findings revealed that Bowen University Library users were satisfied with the products, services, facilities and conduciveness of the library environment. Nevertheless, a majority of the respondents reported that they seldom obtain materials from the library promptly. It was therefore recommended that library management should work more on training users on how to access materials through available services (e.g. OPAC, Library Portal) provide stable internet services, functional reference service, regular shelf maintenance, provide current information resources.

scholarly journals Serving library users during a pandemic: the case of Karlstad University Library, Sweden

2020 ◽  
Vol 16 (3) ◽  
pp. 18-21
Author(s):  
Jakob Harnesk ◽  
Marie-Louise Eriksson
Keyword(s):  
Staff Training ◽  
Library Services ◽  
Online Environment ◽  
Virtual Reference ◽  
University Library ◽  
Working From Home ◽  
Library Users ◽  
Reference Service ◽  
High Level ◽  
Spread Of Infection

During March 2020, all Swedish universities moved their teaching to an online environment due to the Covid-19 outbreak. Karlstad University Library in Sweden made a number of changes in order to reduce the spread of infection while at the same time maintaining a high level of library services to its users. Opening hours were drastically reduced. All study spaces were closed. Most of the staff were working from home. A new virtual reference desk via Zoom was launched to increase the library office hours. Since things happened fast, the internal staff training was done while at the same time providing the new reference service to the users. Some initial mistakes were made but in general, this ‘learn-as-you-go method’ worked surprisingly well.

scholarly journals Awareness and Use of Electronic Information Resources by Students of College of Health Sciences in Olabisi Onabanjo University, Nigeria

2020 ◽  
Vol 11 (3) ◽  
pp. 1-11
Author(s):  
Lolade Funmi Osinulu
Keyword(s):  
Survey Design ◽  
Sampling Technique ◽  
Health Sciences ◽  
Information Resources ◽  
Electronic Information ◽  
Electronic Information Resources ◽  
Library Users ◽  
Time Observation ◽  
Observation Method ◽  
Descriptive Survey

The study examined awareness and use of electronic Information Resources (EIR) among students in College of Health Sciences, Sagamu, Nigeria. The objectives were to establish types of resources available, determine level of awareness, extent of the use of e-resources and problems faced. Descriptive survey design with real-time observation method was used to collect data using a structured questionnaire. The population comprised 2000 students in the College while purposive sampling technique was used to select a sample of 200 registered library users for the 2019/2020 academic session. Data was analyzed using descriptive statistics. The findings revealed that majority of the students were not aware of available EIR. It also revealed low frequent usage. The finding indicated that few respondents used EIR for academic purposes. However, inadequate computers, irregular power supply and slow internet speed were identified as major constraints using EIR. Upgrade of infrastructure, adoption of appropriate social media tools to promote awareness and collaborative effort by librarians and faculty members to train students the use of specialized databases were recommended. Keywords:  Electronic information resources, awareness, use, Undergraduates, students, health sciences

scholarly journals Contribution of Self Confidence and Peer Conformity to Interpersonal Communication

10.32698/0992 ◽  
2020 ◽  
Vol 3 (1) ◽  
pp. 75
Author(s):  
Muhammad Riswan Rais ◽  
Marjohan Marjohan
Keyword(s):  
Interpersonal Communication ◽  
Sampling Technique ◽  
Descriptive Statistics ◽  
Scale Model ◽  
High Category ◽  
Self Confidence ◽  
Research Findings ◽  
Study Population ◽  
Peer Conformity ◽  
Simple Regression

This research is motivated by the low ability of the students of MAN 1 Mandailing Natal in communicating well interpersonal. Self-confidence and peer conformity are factors that are thought to affect interpersonal communication. This study aims to describe: (1) self-confidence, peer conformity, and interpersonal communication, (2) the contribution of self-confidence to interpersonal communication, (3) the contribution of peer conformity to interpersonal communication, (4) the contribution of confidence and peer conformity. peers together on interpersonal communication. This research uses a descriptive correlational quantitative method. The study population was all students of MAN 1 Mandailing Natal, amounting to 1130 people, a sample of 295 people, who were selected by proportional random sampling technique. The instrument used was a Likert scale model. The data were analyzed using descriptive statistics, simple regression, and multiple regression. The research findings show that: (1) on average, students 'self-confidence is in the high category, (2) peer conformity is in the high category, (3) students' interpersonal communication is in the good category, (4) self-confidence contributes 47.8 % towards interpersonal communication, (5) peer conformity contributes to interpersonal communication by 19.2%, and (6) peer confidence and conformity together contribute to interpersonal communication by 49.5%

User Satisfaction With Library Information Resources and Services

2021 ◽  
pp. 1038-1059
Author(s):  
S. Muthuvennila ◽  
P. Kannan
Keyword(s):  
User Satisfaction ◽  
Information Resources ◽  
Descriptive Statistics ◽  
University Research ◽  
Statistical Techniques ◽  
Library Services ◽  
Use Of Resources ◽  
Library Resources ◽  
Vital Component ◽  
E Mail

This chapter deals with the purpose of library resources and services stratification of users of Alagappa University. Users are the most vital component of libraries. Alagappa University Central Library provided the various types of services in RFID, Web OPAC, SMS and e-mail alerts, ETD, DLNET service, mobile-based digital services, etc. The study covers 76 scholars out of 82 questionnaires distributed. The questionnaires were distributed in 10 departments in the Faculty of Arts in Alagappa University. The statistical techniques used for the analysis of data are the frequency, cross tables, descriptive statistics. This chapter describes the use of resources and services, library services, services provided to the users, e-resources access at Alagappa University, scope and limitations of the study, and objectives for using the resources and services. Alagappa University research scholars mostly used the library resources and services.

scholarly journals Quality Library Information Resources and Postgraduate Students’ Satisfaction in Ignatius Ajuru University of Education Library

2021 ◽  
Vol 1 (1) ◽  
pp. 25-38
Author(s):  
Emmanuel O. ◽  
Dorathy B.
Keyword(s):  
Sampling Technique ◽  
Simple Random Sampling ◽  
Relevant Information ◽  
Information Resources ◽  
Postgraduate Students ◽  
Library Users ◽  
Research Questions ◽  
Available Information ◽  
Descriptive Survey ◽  
Students Satisfaction

The study sought to determine the quality library information resources and postgraduate students’ satisfaction in Ignatius Ajuru University of Education library. Two research objectives, two research questions and two hypothesis were formulated to guide the study. Descriptive survey research design was adopted for the study. The total population of the study was 412 postgraduate students’ registered with Ignatius Ajuru University of Education Library while the sample size was 206 postgraduate students’ selected using simple random sampling technique. The study found that that there is a significant relationship between available information resources and postgraduate students’ satisfaction with the use of Ignatius Ajuru University of Education library F1, 200=4.730, p<.05. Therefore, the null hypothesis one was rejected at 0.05 alpha level. The study recommended that Relevant information resources to the library users’ field, accessibility, adequacy, clarity of language of presentation, authenticity of information resources regular power supply, adequate computers/internet facilities should be considered and made available for the library users; also, Awareness services should be done on regular basis in order to increase users’ knowledge on library usage in order to guarantee users’ satisfaction of Ignatius Ajuru University of Education library.

scholarly journals Measuring How Destination Image and Perceive Value Affect Customers’ Satisfaction for Ecotourism

2018 ◽  
Vol 2 (2) ◽  
Author(s):  
I Putu Gede Iwan Trisna Jaya
Keyword(s):  
Perceived Value ◽  
Sampling Technique ◽  
Destination Image ◽  
Satisfaction Level ◽  
Dominant Effect ◽  
Functional Value ◽  
Study Population ◽  
World Cultural Heritage ◽  
Convenience Sampling ◽  
Emotional Value

This study purpose is to determine the effect of destination image and perceived value on the satisfaction’s level of the tourists who visit ecotourism attractions. There are two studies conducted in this research, the first is to validate the effect of destination image to the customers' satisfaction level and also to see the dominant effect of each indicator from the destination image to Customer Satisfaction level. Subsequent study validates the effect of Perceived Value on the customers' satisfaction level as well as to see the dominant indicator of Perceived Value on the customers' satisfaction levels. The study population is the foreign tourists who visited Taman Ayun Pura Mengwi Badung tourist object of Bali. The samples size is set at 65 people. Respondents were selected based on convenience sampling technique from the tourists who already know that Taman Ayun Temple is an ecotourism attraction and received appreciation as world cultural heritage. The data is processed and analysed using SEM through PLS software. The results show that Destination Image and Perceived Value have a positive and significant effect on the Customers' Satisfaction. Perceived Value has a higher correlation coefficient value when it is compared to the Destination Image on the Customers' Satisfaction. This indicates that the managers of tourist object and travel should pay attention on the price paid by the tourists with acceptable or perceived benefits. Other indicators in Perceived Value that should be the evaluation's material is Functional Value and Emotional Value. This indicates that tourists who visit the tourist object pay attention to the service standard received and the pleasure feelings they obtained when they are traveling can increase the tourists' satisfaction.

scholarly journals TRIGONOMETRIC CONCEPTS: PRE-SERVICE TEACHERS’ PERCEPTIONS AND KNOWLEDGE

2018 ◽  
Vol 9 (2) ◽  
pp. 169-182 ◽  
Author(s):  
Michael J. Nabie ◽  
Peter Akayuure ◽  
Ussif A. Ibrahim-Bariham ◽  
Seidu Sofo
Keyword(s):  
Teacher Preparation ◽  
Conceptual Knowledge ◽  
Teacher Educators ◽  
Sampling Technique ◽  
Northern Region ◽  
Descriptive Statistics ◽  
Colleges Of Education ◽  
Teachers Perceptions ◽  
Convenience Sampling ◽  
Second Year

This paper explored pre-service teachers’ perceptions and knowledge of trigonometric concepts. Convenience sampling technique was used to select a sample of 119 (25 females, 94 males) second year science/mathematics pre-service teachers from two Colleges of Education in the Northern Region of Ghana. Trigonometry Perception Questionnaire (TPQ) and Trigonometry Assessment Test (TAT) were used to collect data on pre-service teachers’ perceptions and conceptual knowledge of trigonometry. Data were coded and keyed into Statistical Package for Service Solutions (SPSS version 20) and analysed using descriptive statistics. The results suggested that pre-service teachers perceived trigonometry as abstract, difficult and boring to learn; and had limited conceptual knowledge of basic trigonometric concepts. Consequently, more that 50% of them were unable to construct and reconstruct the appropriate mental structures for meaningful understanding to enable them respond to important basic trigonometry tasks. To achieve quality mathematics education, teacher educators must change their instructional practice and teach for understanding.  Since understanding is the key to teacher’s instructional actions, processes and knowledge, we recommend teaching trigonometry for understanding during teacher preparation.

scholarly journals Factors Influencing Employee Absenteeism in IT Companies at Trichy

2019 ◽  
Vol 8 (2S6) ◽  
pp. 856-859
Keyword(s):  
Time Management ◽  
Sampling Technique ◽  
Descriptive Statistics ◽  
Employee Productivity ◽  
Descriptive Research ◽  
Factors Influencing ◽  
Employee Absenteeism ◽  
Predominant Factor ◽  
Convenience Sampling ◽  
The Impact

Employees are not present in work and so the work suffers. The researcher focuses to sort the motives for employee’s absenteeism in an organization. It is the key problem faced by more or less all the employers nowadays. Absenteeism of employees from job results in backlogs, pile of labour and therefore work delays. The objective of the paper is to identify the predominant factor influencing employee absenteeism and to measure the impact of factors influencing employee absenteeism on employee productivity. Descriptive research design is used for this reseacrh. Data was collected from 150 employees using Convenience sampling technique from the employees of IT companies at Trichy. The data were analyzed using descriptive statistics to identify the predominant factor influencing employee absenteeism and multiple regression to measure the impact of factors influencing employee absenteeism on employee productivity. From the analysis, it was found that stress at the workplace is the predominant factor highly influencing employee absenteeism. It was also found that improper time management is highly influencing employee absenteeism factor on employee productivity

scholarly journals PENGARUH KREDIBILITAS PUSTAKAWAN PADA LAYANAN REFERENSI TERHADAP KEPUASAN PEMUSTAKA DI BADAN PERPUSTAKAAN DAN ARSIP DAERAH PROVINSI NUSA TENGGARA BARAT

Edulib ◽  
2014 ◽  
Vol 4 (1) ◽  
Author(s):  
Amin Saleh
Keyword(s):  
User Satisfaction ◽  
Sampling Technique ◽  
Survey Method ◽  
Literature Study ◽  
Probability Sampling ◽  
Reference Services ◽  
Perceived Credibility ◽  
Study Population ◽  
Physical Manifestation ◽  
Sampling Probability

AbstractResearch on "The Effect of Credibility of librarian in Reference Services on user Satisfaction in the Library and Archives of Province of West Nusa Tenggara Barat". The research objective was to determine the effect of credibility of librarian (variable X) on  the satisfaction user (variable Y) on the service reference in the Library and Archives of Province of West Nusa Tenggara Barat. The perceived credibility influential aspect includes Competency, Attitude, Goals, personality and dynamics affecting librarians user Satisfaction with aspects of Reliability, Responsiveness, Confidence, Empathy, and physical manifestation. The study population was user which came in March 2013 at a sampling technique Probability Sampling (Stratified Proportionate Random Sampling). Research methods that are used are exploratory survey method of data collection techniques of observation, interviews, literature study and questionnaire. Based on the results of the study the majority of respondents agreed with the credibility to influence user satisfaction. While the partial test shows a small portion of respondents agreed to the competence and attitude of librarians, then for the purpose and the dynamics personality most respondents agreed. So in general credibility affects satisfaction but partially demonstrate competence and attitude has no direct effect. But the goal, personality and dynamics directly influence user satisfaction.Keywords: Credibility of librarians, user satisfaction AbstrakPenelitian tentang “Pengaruh Kredibilitas Pustakawan Pada Layanan Referensi Terhadap Kepuasan Pemustaka Di Badan Perpustakaan dan Arsip Daerah Provinsi Nusa Tenggara Barat”. Tujuan penelitian adalah untuk mengetahui pengaruh kredibilitas pustakawan (variabel X) terhadap kepuasan pemustaka (variabel Y) pada layanan referensi di Perpustakaan dan Arsip Daerah Provinsi Nusa Tenggara Barat. Adapun aspek kredibilitas yang dipandang berpengaruh meliputi Kompetensi, Sikap, Tujuan, Keperibadian dan Dinamika pustakawan yang mempengaruhi Kepuasan pemustaka dengan aspek Keandalan, Responsiveness, Keyakinan, Empati, dan Wujud fisik. Populasi penelitian adalah pemustaka yang datang pada bulan Maret 2013 dengan teknik sampling Probability Sampling (Proportionate Stratified RandomSampling). Metode penelitian yang dugunakan adalah metode survei eksploratif dengan teknik pengumpulan data observasi, wawancara, studi pustaka dan kusioner. Berdasarkan hasil penelitian sebagian besar responden menyatakan setuju dengan pengaruh kredibilitas terhadap kepuasan pemustaka. Sementara dengan uji parsial menunjukkan sebagian kecil responden menyatakan setuju terhadap kompetensi dan sikap pustakawan, kemudian untuk tujuan, keperibadian dan dinamika sebagian besar responden menyatakan setuju. Sehingga secara umum kredibilitas berpengaruh terhadap kepuasan tapi secara parsial menunjukkan kompetensi dan sikap tidak berpengaruh langsung. Namun tujuan, keperibadian dan dinamika berpengaruh langsung terhadap kepuasan pemustaka.Kata kunci: Krediblitas pustakawan, kepuasan pemustaka

scholarly journals KNOWLEDGE MANAGEMENT AND EMPLOYEE EFFECTIVENESS OF NIGERIAN DEPOSIT MONEY BANKS

2020 ◽  
Vol 1 (1) ◽  
pp. 31-41
Author(s):  
Edeh Ogbu Friday ◽  
Ukpe Edem Blessing
Keyword(s):  
Knowledge Management ◽  
Sampling Technique ◽  
Descriptive Statistics ◽  
Knowledge Dissemination ◽  
Cross Sectional Survey ◽  
Statistical Tool ◽  
Cross Sectional ◽  
Convenience Sampling ◽  
Employee Effectiveness ◽  
The Relationship

This study investigates the relationship between knowledge management and employee effectiveness of deposit money banks in Nigeria using cross-sectional survey. Sixty branch managers from ten deposit money banks operating in Abakaliki, Ebonyi State were surveyed using convenience sampling technique. Forty four copies of questionnaire were filled Statistical tool used to analyse the hypotheses is Pearson Product Moment Correlation Coefficient (rs). Respondents’ profiles were analysed using descriptive statistics. The study found that knowledge management has positive significant association with employee effectiveness in deposit money banks in Abakaliki. It concluded that knowledge management measured in terms of knowledge acquisition, knowledge dissemination, knowledge conservation and knowledge retrieval enhances employee effectiveness when resources are provided for the employees quite apart from setting goals on how jobs should be carried out.  Based on the conclusion above, one of the recommendations is that managers of deposit money banks should encourage their subordinates to make contributions in decision-making to enhance employee effectiveness.

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