scholarly journals SITUATIONAL LEADERSHIP IN SERVICE ORGANIZATIONS

2021 ◽  
pp. 115-129
Author(s):  
Zdravko Todorović ◽  
Boris Todorović
Keyword(s):  
Leadership Style ◽  
Qualitative Methodology ◽  
Situational Leadership ◽  
Numerical Data ◽  
Small Sample ◽  
Service Organization ◽  
Continuous Training ◽  
Leadership Model ◽  
Service Activity ◽  
First Time

The purpose of this paper is to present a situational leadership model. The model is universal and can be applied in small, medium and large enterprises of various industries. Numerous surveys on U.S. Fortune 500 companies and surveys on other companies around the world have shown its universality, but also the need to improve the model. The aim of this paper is to adapt the model to the needs of the service activity that deals with vehicle servicing. The paper presents the hypothesis that by adapting the situational leadership model in service activities, it will lead to better personnel leadership, increased profits and satisfaction of the demands and requirements of stakeholders. We used quantitative and qualitative methodology in our paper. We collected numerical data based on a situational questionnaire, and we collected qualitative data based on interviews with employees and leaders. The results of the conducted research confirm that by adjusting the situational leadership model, the profit of the organization can be improved. The extension of the model refers to the clear definition of business objectives, and the requirements of the CEO that leaders must have the highest knowledge and skills to effectively manage staff in given situations. The limitation of the research refers to a small sample, because we applied and adjusted the model only to one service organization. The originality of the work refers to the adaptation of the model of situational leadership in a service organization that deals with vehicle servicing. For the first time, the development of leaders is assessed in situational leadership models at the request of the CEO. Based on the results, the CEO analyses the development of leaders and the development of employees. To achieve the defined goals, the CEO requires from leaders to be at the highest level of development. Therefore, the introduction of continuous training of leaders is necessary. There are several ways to assess employee development. For the first time, employees are developed based on their ability to perform jobs. Leaders must be able to adapt their leadership style to all employees, to train employees as quickly as possible to perform tasks independently.

scholarly journals Model Kepemimpinan Situasional Pada Perusahaan Keluarga ( Kasus UKM di Sentra Industri Wedoro Sidoarjo )

2018 ◽  
Vol 3 (1) ◽  
pp. 1
Author(s):  
SENTOT IMAM WAHJONO
Keyword(s):  
Leadership Style ◽  
Family Firms ◽  
Leadership Effectiveness ◽  
Small And Medium Enterprises ◽  
Situational Leadership ◽  
Leadership Model ◽  
Daily Work ◽  
And Performance ◽  
Medium Enterprises ◽  
The Relationship

Small and Medium Enterprises (SMEs) in general, grow and develop from the bottom armed with the spirit of entrepreneurship.After survived and developed into a company, usually a family company that is driven by human resources that have a family linkage to each other. As a family company that emphasizes harmony, need a central figure as a leader capable of moving the company effectively. The effectiveness of leadership in family firms in the model of situational leadership is largely determined by the adjustment of the maturity of the employees with the leadership style practiced. In the event of compliance hence could be expected would be easy to achieve corporate objectives include achieving sustained earnings growth that is sustainable. One indicator of leadership effectiveness is the satisfaction and performance improvement. Indicated satisfaction with the feeling satisfied and happy under certain circumstances surrounding the employees' daily work, including: how leaders deal with employees, provide fringe benefits, providing a space of expression, and others. This research examines the relationship between leadership effectiveness with satisfaction. Leadership model using the situational leadership theory of Hersey-Blanchard. The results turned out to support the theory that there is a positive and significant relationship between leadership effectiveness and job satisfaction.

scholarly journals THE STUDY OF DEFINING EDUCATIONAL LEADERSHIP MODEL (IN MONGOLIAN SECONDARY SCHOOL CASE)

2021 ◽  
pp. 13-17
Author(s):  
S. Galbadrakh ◽  
◽  
D. Khugjmaa ◽  
G. Byambajav ◽  
◽  
...  
Keyword(s):  
Leadership Development ◽  
Organizational Development ◽  
Leadership Style ◽  
Situational Leadership ◽  
Theoretical Models ◽  
Critical Issue ◽  
Educational Institutions ◽  
Leadership Model ◽  
Education Management ◽  
The Past

Studying the manifestations of leadership in education managers and creating effective leadership styles is currently a critical issue in education management. The methodological basis of this study is the Concept of Innovation, which has been implemented in Mongolia over the past 20 years. This article analyzes the leadership style of managers of the education system of the Darkhan-Uul aimag, based on various theoretical models of education management. The article presents the results of a survey of 430 managers and educational workers in order to identify models of leadership development in educational institutions, further organizational development of educational institutions using conditional and situational leadership models.

Lewin’s Democratic Style of Situational Leadership: A Fresh Look at a Powerful OD Model

2020 ◽  
pp. 002188632097981
Author(s):  
Gilmore Crosby
Keyword(s):  
Leadership Style ◽  
Situational Leadership ◽  
Successful Implementation ◽  
Leadership Change ◽  
Leadership Model ◽  
Research And Practice ◽  
Democratic Leadership ◽  
Situational Model ◽  
Industrial Performance ◽  
Democratic Principles

Kurt Lewin’s (1890-1947) democratic style of leadership was infused into his methods and research. Lewin’s democratic style combines degrees of leadership and freedom as an effective situational model. Applying democratic principles throughout his career, he documented reliable results such as increases in industrial performance and successful implementation of change. This article reintroduces Lewin’s “leadership as a triangle” concept and explores those implications with explanations from Lewin’s own action research and illustrations from the author’s OD practice. It should be noted that Lewin’s social science was a system, and that the democratic leadership style should be understood within the broader framework of Lewin’s field theory and other constructs, an exploration beyond the current scope. Nonetheless, Lewin’s leadership model holds clear implications for research and practice regarding leadership, change, engagement, and other contemporary concerns.

scholarly journals KIAI'S SITUATIONAL LEADERSHIP STYLE IN FOSTERING SANTRI SPIRITUAL INTELLIGENCE

2021 ◽  
Vol 9 (1) ◽  
Author(s):  
Ety Muflihah ◽  
Sutaryat Trisnamansyah ◽  
Sofyan Sauri ◽  
Hanafiah Hanafiah
Keyword(s):  
Leadership Style ◽  
Situational Leadership ◽  
Boarding School ◽  
Spiritual Intelligence ◽  
Way Of Life ◽  
Leadership Model ◽  
The People ◽  
Or Groups ◽  
And Behavior ◽  
Attitudes And Behavior

The existence of a kiai as the leader of the pesantren is very decisive in the activities of mobilizing or motivating the members of the pesantren he leads, the kiai must be able to take actions that are always directed at achieving the goals of the pesantren organization. From here comes a leadership style that must be used as an appropriate strategy for running a pesantren organization, especially in terms of fostering the spiritual intelligence of its students. The Spiritual Intelligence (SQ) that must be possessed by students is the intelligence to place the attitudes and behavior of students who are able to implement and practice the knowledge of religion and the values contained in religion in accordance with Allah's orders and the Example of Rosululloh SAW. Spiritual intelligence (SQ) is needed to judge that one's actions or way of life are more meaningful than others. One of the leadership models that can be adopted by kiai is situational leadership whose implementation is tailored to the situation at hand. Hersey and Blanchard (1982: 180) say "there is no one best way to influence people's behavior, which leadership style a person will apply to people or groups of people depending on the level of maturity of the people who will be influenced by the leader." . Furthermore, Hersey and Blanchard (1982: 180) explain the level of maturity of those who are led to give rise to four leadership styles, namely: telling (telling), selling (selling), participating, delegating (delegating). Referring to the leadership model above, using a descriptive qualitative approach, the researcher conducted research on Kiai's Situational Leadership in Fostering the Spiritual Intelligence of the Santri. Case Studies at Daarul Mughni Al-Maaliki Islamic Boarding School Bogor and At-Tawaazun Islamic Boarding School Subang, West Java.

scholarly journals Kepemimpinan Dalam Pendidikan

2019 ◽  
Author(s):  
Witri Khairiyyah ◽  
Hade Afriansyah
Keyword(s):  
Leadership Styles ◽  
Leadership Style ◽  
Educational Administration ◽  
Situational Leadership ◽  
Literature Study ◽  
Leadership Model ◽  
Authoritarian Leadership ◽  
Democratic Leadership ◽  
Administration And Supervision ◽  
Contingency Leadership

This article was created to fulfill the final assignment of the Educational Administration and Supervision course, and can also be used as a reference on several aspects regarding Leadership in Education.Scientific articles should be structured with systematic methods and steps to facilitate research. In this article, the researcher uses the literature study method by collecting literature (material materials) sourced from books, journals, and other sources related to Educational Leadership.Leaders are people who are able to influence others in terms of mobilizing or coordinating to achieve a goal. While leadership is the whole action of leaders in influencing other people to achieve a goal. Leadership in education is divided into several models, namely the leadership character model, situational leadership model, effective leader model, contingency leadership model, transactional leadership model, and transformational leadership model. In addition there are also leadership styles in education, diameters of authoritarian leadership styles, Democratic / Democratic Leadership Style, and Laissez Faire Style.

Gaya Kepemimpinan Perempuan dalam Peningkatan Kinerja Pegawai (Studi Kasus Pemimpin Daerah Kabupaten Tanggamus)

2020 ◽  
Vol 2 (3) ◽  
pp. 293-309
Author(s):  
Halida Novera ◽  
◽  
Yulianto Yulianto ◽  
Simon Sumanjoyo Hutagalung ◽  
◽  
...  
Keyword(s):  
Leadership Style ◽  
Research Method ◽  
Employee Performance ◽  
Qualitative Approach ◽  
Descriptive Research ◽  
The Feminine ◽  
Regional Leaders ◽  
First Time ◽  
Woman Leader ◽  
Local Leaders

Leadership style is important in an organization, if a leader can adapt his leadership style to the existing situations and conditions, it can affect the performance of his subordinates. In Tanggamus Regency currently led by a woman leader, namely Dewi Handajani, different from previous periods in this period the first time Tanggamus Regency was led by a woman. Therefore, this study aims to determine the leadership style of Tanggamus Regency regional leaders and whether this leadership style affects the performance of employees in Tanggamus Regency. The method used in this research is descriptive research method with a qualitative approach, data collection is done using interview and documentation techniques. The results showed that the leadership style used by the local leaders of Tanggamus Regency, namely the feminine leadership style tends to be transformational and the style applied is able to influence the improvement of employee performance in Tanggamus Regency.

Documenting Contact and Thinking with Skin: A Dermatological Approach to the Study of Police Street Checks

2021 ◽  
pp. 1-21
Author(s):  
Anita Lam ◽  
Timothy Bryan
Keyword(s):  
Law Enforcement ◽  
Racial Disparities ◽  
Lived Experience ◽  
Police Officers ◽  
Qualitative Methodology ◽  
Numerical Data ◽  
Quantitative Studies ◽  
Primary Object ◽  
Practice Projects

Abstract In contrast to quantitative studies that rely on numerical data to highlight racial disparities in police street checks, this article offers a qualitative methodology for examining how histories of anti-Blackness configure civilians’ experiences of present-day policing. Taking the Halifax Street Checks Report as our primary object of analysis, we apply an innovative dermatological approach, demonstrating how skin itself becomes meaningful when police officers and civilians make contact in the process of a street check. We explore how street checks become an occasion for epidermalization, whereby a law enforcement practice projects onto the skins of civilians locally specific histories and emotions. To think with skin, we focus on the narratives shared by African Nova Scotians, a group that has been street checked at higher rates than their white counterparts. By doing so, we argue that current debates about police street checks in Halifax must attend to the emotional stakes of police-initiated encounters in order to fully appreciate the lived experience of street checks for Black civilians.

Empowering and Directive Leadership: The Cost of Changing Styles

2021 ◽  
pp. 227853372110083
Author(s):  
Smita Mukherjee ◽  
Zubin R. Mulla
Keyword(s):  
Laboratory Experiment ◽  
Leadership Styles ◽  
Leadership Style ◽  
Affective Commitment ◽  
Team Outcomes ◽  
History Of ◽  
Satisfaction With The Leader ◽  
The Cost ◽  
First Time

We examine the cost of leaders changing between empowering and directive leadership styles on team outcomes. In a laboratory experiment, we collected data from 240 participants in 80 teams. Confederates enacted different leadership styles and led teams of participants in performing a series of tasks. When leaders changed their style from directive to empowering, teams took time to respond in terms of higher satisfaction with leader and affective commitment. However, when leaders changed their style from empowering to directive, the deterioration of satisfaction with leader and reduction in affective commitment were immediate. Moreover, teams of leaders who had been consistently directive showed higher affective commitment as compared to teams of leaders who had a history of being empowering but later shifted to being directive. First time managers can get inputs on how they should enact their leadership style and be aware that switching between styles may impose long-term costs on the team’s affective commitment and satisfaction with the leader.

scholarly journals Propiedades psicométricas de la Escala de Interacción en las Clases Dirigidas (EICD)

2016 ◽  
Vol 12 (3) ◽  
pp. 840 ◽  
Author(s):  
Adrián Pastor-Barceló ◽  
Vicente Prado-Gascó ◽  
Pilar Bustillo-Casero
Keyword(s):  
Design Methodology ◽  
Scientific Literature ◽  
Small Sample ◽  
Improve Quality ◽  
Validity And Reliability ◽  
Final Version ◽  
First Time ◽  
To Receive ◽  
Insight Into

Purpose: This research focuses on the construction and validation of a scale designed to assess the quality of the supervised classes: Interaction on Supervised Classes Scale (ISCS).Design/methodology/approach: This is a descriptive correlational study. For the construction of the scale three phases were performed in which different experts assessed the adequacy of the items. Finally, the psychometric properties of the final version were studied in a sample of 314 consumers (69.1% women) aged between 18 and 77 with an average of 39.33 years (SD=12.25).Findings: The scale presents adequate validity and reliability, being a useful tool for measuring the interaction in Supervised Classes.Research limitations/implications: The sampling, non-probabilistic or convenience, have taken the sample of a unique sports facility and the small sample size.Practical implications: The ISCS allows managers to receive better feedback, allowing them to obtain deeper insight into the quality and satisfaction of the service. According to its results, the managers may implement different strategies to improve quality in a key service within sports centers.Originality/value: For the first time the interaction between customers and between customers and employees is evaluated both inside and outside the center, a topic that had not yet been studied in the scientific literature. The scale can be applied to any type of directed activity, and will allow a greater understanding of the quality of service.

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