Customers’ Perception towards CRM Practices in reference to Organized Retail in India

Retailing being one of the fastest growing sectors is facing tremendous competition from domestic as well as foreign players. Customer retention is an area of serious concern for online as well as offline retailers in the Indian economy, driving players in the Indian business scenario to bring radical change in their CRM practices which affects their customers perception. Retailers are highly concerned in identifying the key drivers of service execution that model customer shopping satisfaction and enhance loyalty. Customer satisfaction & loyalty is an outcome of sound customer relationship management practices. Thus, to ensure the prolong survival in the highly aggressive retail business environment customer centric approach is hour’s need. This paper critically analyses Customer’s perception towards CRM practices with reference to organized retail in India. Major parameters such as reliability, product attributes, customer service, convenience and ambience are identified to evaluate the customer perception towards CRM practices. The relevance of each parameter is analyzed with special reference to both the formats of organized retailing i.e., online & offline. For in-depth analysis of each parameter in both the formats of retail, they are further divided into sub-parameters. A survey is conducted for collecting data about customers perception towards these parameters. A statistical tool two-way ANOVA is used to analyze the variation in customer perception between online and offline retail. Based on analysis and major findings of research a conceptual model is also being proposed to get a pictorial view of how these parameters are affecting customers perception towards online & offline retail.

Stakeholders' Perceptions regarding the use of Hologram for Educational Purposes in District Toba Tek Singh, Pakistan

Hologram is essential in education because it is more helpful for students to clear their concepts through moving objects and engaging many students. Different hologram types are used in various educational institutes such as reflection holograms, transmission holograms, and pyramid holograms. It is an exciting and widely discussed tool in the world. ICTs are frequently used, such as computers, laptops, projectors, smart boards, and other audiovisual aids. The study's purpose was to attain stakeholders' perceptions regarding the use of holograms for educational purposes in District Toba Tek Singh, Punjab, Pakistan. The total sample size of 116 respondents were selected from the population by using a simple random sampling technique. The results indicated that most of the respondents were agreed that the strengths of hologram technology could be meaningful in the teaching-learning process. It is also concluded that students fear new technology will be less and more time-saving due to hologram technology use in the teaching-learning process. It also discovered that lack of leadership's quality was a significant barrier to adopting hologram technology in the education system.

Flipped Classroom Instruction as a Teaching Tool for Meaningful Learning of the core Subjects in Junior High School: Basis for Instructional Development Plan

This study aimed to determine the effects of two teaching methods namely, flipped classroom instruction and conventional instruction in teaching the least mastered competencies in the core subjects among Grade 8 students in one of the Junior High Schools in Zamboanga City who were purposively selected. A Quasi-Experimental Research using the non-randomized pre-test - post-test control group design and qualitative approach explored the effectiveness of the two teaching methods. The findings indicated that students in flipped classroom instruction and conventional instruction obtained higher scores in the post-test than the pre-test results in the core subjects. But, flipped classroom students got slightly higher mean scores as compared to those students who have been taught in the conventional instruction. However, statistically, no significant difference was found between the two methods in learning the least mastered competencies in Science, Mathematics and English. Further, results revealed that the students who were exposed to flipped classroom instruction and the conventional instruction improved in their level of knowledge in mastering the least learned concepts in the core subjects. The problems encountered in the flipped classroom model, however, were identified based on the interview conducted. It was found out that teachers were unfamiliar with the flipped classroom model and lack of time and resources hindered them to utilize the approach in their classes. Students were also challenged particularly on the availability of resources like gadgets and internet connection that resulted to disengagement of the students to watch the flipped videos at home. This study revealed that whatever method or approach used in teaching least mastered competencies would be considered effective in achieving life-long and meaningful learning. An instructional development program was developed to capacitate and elevate the performance of teachers in the implementation of the flipped classroom instruction to improve students’ performance.

An analysis of Teachers’ Behaviour for the Academic Performance of School Students in Faisalabad, Pakistan

Instructors’ attitudes can help or hurt student enthusiasm, achievement, and well-being. Recent studies found that negative instructor attitudes can prejudice academic achievement and escalation students' psychological syndromes and physical indications of stress. Instructors who use degradation or sarcasm can leave a child feeling demeaned. Discipline by fear and intimidation can harm the student's future achievement. Teachers who are strict in their display of authority or indifferent toward their students or lessons can leave a lingering feeling of negativity. Teachers facilitate the students for improving their performance and always are available to solve their glitches and give courage to the students for innovative thinking. But teaching occupation is seen as poorly managed in recent situations. The main focused area is to recognize students’ difficulties concerning learning. For this purpose, well-trained teachers are required to guide the students. The study's primary objective was to analyse teachers’ behavior for the academic performance of school students in Tehsil Faisalabad, Pakistan. The study population was all the teachers and students of Govt. sector schools, of Tehsil Faisalabad (From Pakistan). The study was conducted at the Institute of Agri. Extension, Education and Rural Development, University of Agriculture, Faisalabad, Punjab, Pakistan. From (88) total number of schools, six schools (3 schools from urban and 3 schools from rural areas) were selected on a random basis 5 students were selected from 6th standard, 5 from 7th standard, 5 from 8th standard) making a sample of 90 students. Three teachers were selected from the selected standards (1 from 6th standard, 1 from 7th standard, 1 from 8th standard). The selected teachers’ samples were eighteen. Two questionnaires were used with a five-point rating scale to collect the views of school teachers and students about the teachers’ behavior regarding the students' academic achievement. The researcher personally visited schools and collected views regarding the behavior of teachers on the academic achievements of students. Quantitative data were analyzed through SPSS. The result also demonstrates that teachers’ behavior directly affects students' academic performance. The analysis of data showed a significant association between teachers’ behavior and students’ academic achievements. It was recommended that teachers behave positively with students and show professionalism so their students will pay attention to their study through such kind of motivation. Most of the students were agreed that they are appreciated by their teacher (a weighted score of 25.00). Most of the students were agreed that communication between teacher and student helps the teacher to understand students' feelings with a weighted score of 31.00. Most of the students were agreed that the students consider their teacher as a role model with a weighted score of 36.00. The study's major conclusions were that teachers felt honoured to be teachers, adjusted themselves with the predominant situation and environments, and used different motivational teaching techniques. Students were found to be pleased with the positive behaviour of their teachers. The relationship between the teachers’ behaviour and corresponding academic success (marks) revealed a highly positive significant correlation.

The Economic Hour: Community and Educational Broadcasting in the Huancavelica Region, Peru

This article is the result of the execution of the Cultural Extension project entitled "The economic hour"; carried out by the members of the monovalent group "Elinor Ostrom" of the Professional School of Economics (EPE) of the Faculty of Business Sciences (FCE) of the National University of Huancavelica (UNH) in 2019. The main objective of this project was carrying out social service work to the Huancavelica community and provide important information on economic, political, environmental and social situations through a community radio program. A methodological approach of participation-action was used with a specific and contextualized speech model for the elaboration of each radio program during four months. Likewise, the results obtained showed a favourable impact and a high level of satisfaction of the different groups of listeners. Finally, we conclude that the execution of the project involved a successful experience of social rapprochement between the university and society. In this sense, we are sure that this experience will generate greater dialogue and create similar projects for the benefit of our communities.

Digital Documentation of Museum Collections for Sustainable Development

Digitalization enhances the impact of museum collections, and it is a global trend for sustainable development. Documentation of museum collections is an essential part of museum development because there is no meaningful museum setting without proper documentation. It is through documentation that museum collections would be understood and appreciated by the audience. Initially, documentation of museum collections can be done through manual procedures. Today, with the advent of digital technology, museums are taking another dimension, paradigm shift from analogue to digital. Different cultural organizations have called upon digital documentation of museum collections to sustain the vital information, accessibility and preservation of collections. People can easily access museums online, secure objects, and go in line with sustainable development. The most crucial part of digital documentation is to manage, administer, record keeping and maintenance. Digital museums are drivers of research, education, creativity, employment, entertainment, economic growth and development. Many museums institutions in Africa and other parts of the world are not digitalized. The paper's objectives are to explore digital documentation, its significance, and what digital tools can be used to digitalize museums. The article adopted content analysis, using a secondary source of data. The sources include textbooks, articles in journals, newspapers, pamphlets etc. All these volumes form the data. The paper finds that digital documentation is important in every human endeavour to ascertain sustainable development, easy connectivity with other social development sectors, and protection against illicit trafficking and other crime against museum objects. The paper recommends that museums in Africa should key into digitalization and employ experts to facilitate museum activities professionally.

Perception of secondary school teachers regarding the effectiveness of interactive smart-board technology

Like other countries, also in Pakistan, the interactive smart board technology is the innovation of 21st century and is being used in several schools as an advanced teaching tool. The focus of study was examined the attitudes of teacher and students towards the ways using Smart-boards in teaching and learning environment. All the teachers of public schools in Punjab who using the Smart-board were the population of the study. Data were collected from 100 trained teachers of District Toba Tek Singh through questionnaire and analyzed in the form frequency, percentage, mean, mode, standard deviation t-test and Chi-square test through Statistical Package of Social Sciences (SPSS) version 23. The results revealed from the study perceived that Interactive Smart-boards was found most effective tool in the teaching and learning process. The utilization of Interactive Smart-board perceived more helpful to present the contents in easier way, increase motivation level of students, reduce the workload, utilization of time more efficiently and make the classroom more planned and organized. The study recommend that to make effective smart-board technology need proper training program in all public schools.

Impact of human capital on economic growth: A case study of Pakistan

A country is prosperous if it has efficient development programs. Human capital contains resources like education, health, training, skills etc. For economic progress these qualities are very vital. Basic objective of this research is to explain the impact of human capital on growth and development of economics sector of the Pakistan. Because today in the developing countries, human development and growth has becomes the burning issues. To analyse the association between human capital and economic growth, used GDP as a dependent variable. This study further use Human development index as independent variable. Proxy of human development index consist of education index, health, fertility, infant mortality, life expectancy and sanitation. Our focus will be more on the education. Time series data for the years 1990-2019 were used. ARDL model was used by incorporating the human capital formation with other explanatory variables. The findings shows that the human capital has positive and significant impact on growth and the negative influence on the population and infant mortality rate.

A Case Study on reading habits of University students

Learning through reading is the fundamental process. A case study was conducted on the students of UAF Sub-Campus Toba Tek Singh to examine the reading habits and academic performance. All the students of this campus are considered for the population of the study. The data was collected through an interview and focus group discussion from the sample (N=200) and quantitatively analyzed with the statistical approach such as, Statistical Package of Social Sciences (SSPS). The study revealed that the only 22.0% students read the relevant syllabus books and 17.5% students read the outside the syllabus books, while the vast majority 78.0% and 82.5% didn’t read syllabus and outside syllabus books respectively. They found that the positive association exists between the reading habit of students and academic performance. It is recommended that the students should be encouraged by the parents and teachers to increase reading habits and provide easy access to books.

Factors causing dropout from public sector schools at primary level in Vehari, Pakistan

Pakistan is in front to face pupils' dropout at a fundamental level of schooling. There are several arguments of dropout learners in the beginning stage. The core arguments of the dropout are large classes, poverty, stuffed classrooms, bodily penalty, uneducated family, deficiency of curiosity in learning as pupils, the little excellence of mentor, and harsh actions of instructor with students. The study was conducted in tehsil Vehari. The researcher was selected primary schools of tehsil Vehari. Out of 327 primary school teachers, 200 were selected using a simple random sampling technique; a five-point likert scale used in this research for data collection. The reliability of the questionnaires was measured by the Cronbach Alpha. The resultant calculated value (.899) pointed out the high reliability of the data. Data was collected with reliable and validated questionnaires and analysed using Statistical Package for Social Sciences (SPSS) to draw conclusions and formulate recommendations. Significant findings of the study were that the majority of the respondents agreed that students drop out due to parental carelessness. A great part of teachers accepted that poverty is the main reason forcing a drop out of school. Many participants agreed that uncaring and professionally less committed teacher is the primary factor of students' dropout. A significant number of the respondents accepted that medium of instruction in the national language.