scholarly journals Ranking and grouping social media requests for emergency services using serviceability model

2020 ◽  
Vol 10 (1) ◽  
Author(s):  
Hemant Purohit ◽  
Carlos Castillo ◽  
Rahul Pandey
Keyword(s):  
Social Media ◽  
Social Connectedness ◽  
Emergency Services ◽  
Information Overload ◽  
Formal Model ◽  
Ground Truth ◽  
Alternative Communication ◽  
The Public ◽  
Semantic Coherence ◽  
Emergency Professionals

AbstractSocial media has become an alternative communication mechanism for the public to reach out to emergency services during time-sensitive events. However, the information overload of social media experienced by these services, coupled with their limited human resources, challenges them to timely identify, prioritize, and organize critical requests for help. In this paper, we first present a formal model of serviceability called Social-EOC, which describes the elements of a serviceable message posted in social media expressing a request. Using the serviceability model, we then describe a system for the discovery and ranking of highly serviceable requests as well as for re-ranking requests by semantic grouping to reduce redundancy and facilitate the browsing of requests by responders. We validate the model for emergency services by experimenting with six crisis event datasets and ground truth provided by emergency professionals. Our experiments demonstrate that features based on both serviceability model and social connectedness improve the performance of discovering and ranking (nDCG gain up to 25%) service requests over different baselines. We also empirically validate the existence of redundancy and semantic coherence among the serviceable requests using our semantic grouping approach, which shows the significance and need for grouping similar requests to save the time of emergency services. Thus, an application of serviceability model could reduce cognitive load on emergency servicers in filtering, ranking, and organizing public requests on social media at scale.

scholarly journals GRAFFITI AS ALTERNATIVE COMMUNICATION TOOLS: DISCUSSIONS OF VANDALISM AND THE EFFECTS OF NEW MEDIA

2021 ◽  
Vol 9 (06) ◽  
pp. 564-575
Author(s):  
Eser Kececi ◽  
Keyword(s):  
Social Media ◽  
New Media ◽  
Qualitative Method ◽  
Alternative Communication ◽  
Huge Number ◽  
Communication Tools ◽  
Public Spheres ◽  
The Public ◽  
Public Property ◽  
Marginalized Groups

Since their appearanceon the streets as alternative communication tools in 1980s, graffiti have led to controversies over their conceptualization as vandalism of the public property. Despite this negative understanding, however, graffiti are tools through which minorities and marginalized groups are able to represent themselves and express their voices in public spheres. Thus, graffiti are turning into alternative and protest tools of communication. Today, through the possibilities that new media and especially social media offer, the lost voices are disseminated faster through graffiti and therefore, graffiti are transformed into more effective communication channels.While acknowledging the yet ongoing vandalistic approach to graffiti, this study contributes theoretically, through a qualitative method of analysis, to the theories on graffiti by offering a discussion on how new media affects the dissemination and conceptualization of graffiti. The analysis and conclusive discussions suggest that despite the negative conceptualization of graffiti as a vandalistic act, they have been utilized as alternative communication tools and are reached by a huge number of audiences through their dissemination by new media even after their actual disappearance from the street walls.

scholarly journals Turning Words Into Consumer Preferences: How Sentiment Analysis Is Framed in Research and the News Media

2018 ◽  
Vol 4 (3) ◽  
pp. 205630511879772 ◽  
Author(s):  
Cornelius Puschmann ◽  
Alison Powell
Keyword(s):  
Social Media ◽  
Sentiment Analysis ◽  
News Media ◽  
Public Discourse ◽  
Information Overload ◽  
Consumer Preferences ◽  
The Public ◽  
Attention Economy ◽  
The Social

Sentiment analysis is an increasingly popular instrument for the analysis of social media discourse. Sentiment scores seemingly represent an objective means of assessing the mood of social media users, consumers, and the public at large. Similar to other computational tools, sentiment analysis promises to reduce complexity and mitigate information overload, and to inform the decisions of marketers, pollsters, and scholars with reliable data. This article argues that the assumptions encoded into sentiment analysis as a method are accompanied by a number of constraints, both regarding its technical limitations (in terms of what sentiment analysis can and cannot accomplish) and conceptually (in terms of what the notion of sentiment implicitly represents), constraints which are often de-emphasized in public discourse. After providing an overview of its history and development in computer science as well as psychology and the social sciences, we turn to the role of sentiment as a currency in the attention economy. We then present a brief study of common framing of sentiment analysis in the news media, highlighting the expectations that exist regarding its analytical capabilities. We close by discussing the kind of conceptual work that takes place around computational methods such as sentiment analysis in specific cultural environments, highlighting their influence on the public imaginary.

scholarly journals Strategic Utilisation of Social Media in Risk Communication

2019 ◽  
pp. 20
Author(s):  
Faizul Nizam Abu Salim
Keyword(s):  
Social Media ◽  
Risk Communication ◽  
Emergency Preparedness ◽  
Emergency Services ◽  
Situational Awareness ◽  
Low Cost ◽  
Communication Process ◽  
Crisis Communications ◽  
The Public ◽  
The Social

Social media is a communication platform which has witnessed an exponential growth in use and influence in recent years, democratising the communication process especially with the uprising of citizenship journalism and 24-hours journalism. It offers risk/crisis communicators a way of putting into practice those principles which are advocated in good communica t ion practices to be at the core of their risk management and communication practices; at a very low cost, with excellent access to public, great spread and immense speed of spread. Malaysia has an advantage in this area, given that the penetration of social media in the country is 75%, making it 7th overall in the world in January 2018. Approaching this ‘double edge sword’ nature of social media as opportunities rather than challenges, it can be well utilised in risk and crisis communication and help improve emergency preparedness and response, reduce costs of disaster, improve transparency of decisions, and increase the potential of acceptance of outcomes. First and foremost, it is an excellent listening tool to help ‘feel the pulse’ of the public, picking up risk incidents discussed in the social media realm as part of Early Earning Surveillance System (EWARS). It helps to bridge the polarisation and gap between the perception of the public and the perception of the authorities/regulators/experts is a key issue that need to be addressed well in risk communication. Risk and crisis communications are valuable to enhance preparedness and response as they help to raise the level of awareness of citizens and their capacity to take the appropriate measures. With emerging disease, chemica l or radiological threats or even a familiar yearly occurring risk like haze or floods, it is essential to identify effective risk communication strategies for informing both the public and professionals, to promote and achieve appropriate behavioural patterns that mitigate public health risks. The different types of social media and mobile messaging can be complementar y in risk and crisis management. The social networking media can help enhance coordination among volunteers and emergency services. At the same time, content sharing media can assist in conducting situational awareness as many users will share images or videos of how a crisis is evolving in real time. We have seen this umpteenth time, even in Malaysia especially in relation to big incidents that concerns many and evoked emotional response from the public. Examples from some case studies of real incidents will be used to illustrate this; as to share the best practices by the Ministry of Health Malaysia on how social media can be indeed used strategically in risk and crisis communication.International Journal of Human and Health Sciences Supplementary Issue: 2019 Page: 20

Efektivitas Layanan Darurat Jakarta Siaga 112 dalam Penanganan Kebakaran oleh UPT. Pusat Data & Informasi Kebencanaan BPBD Provinsi DKI Jakarta

2020 ◽  
Vol 16 (1) ◽  
Author(s):  
Musa Musa
Keyword(s):  
Emergency Service ◽  
Fire Management ◽  
Emergency Services ◽  
The Public ◽  
Information Center ◽  
Disaster Data ◽  
In Fire ◽  
Document Review

This research was conducted to determine the Effectiveness of Jakarta Siaga 112 Emergency Services in Fire Management by UPT. Disaster Data & Information Center of BPBD DKI Jakarta Province by paying attention to aspects contained in the Effectiveness of the Jakarta Siaga Emergency Service Program 112. The research method was carried out with a case study method with data collection techniques using interview methods and document review. Interviews were conducted on 10 (ten) key informants, document review focused on documents related to the Jakarta Emergency Alert Service 112 Effectiveness research in Fire Management. The results showed that the Effectiveness of Jakarta Siaga 112 Emergency Services in Fire Management by UPT. The Center for Disaster Data & Information BPBD DKI Jakarta Province Its effectiveness is still low, due to the Implementation of Emergency Services Jakarta Standby 112 in Fire Management implemented by UPT. Disaster Data & Information Center of BPBD DKI Jakarta Province in terms of the Target Group Understanding of the Program, the Achievement of the Program Objectives aspects, and the Program Follow-up aspects. It is recommended to continue to disseminate this Emergency Service to the public, it is necessary to increase the firm commitment of the Head of 8 SKPD related to fire management so that all units play a role in accordance with the Standard Operating Procedures (SOPs) for Fire Management and the evaluation and follow-up of program services that are held periodically 3 once a month.Keywords: Effectiveness, Emergency Services, Fire Handling

#INCLUSION – THE IMPACT OF SOCIAL MEDIA COMMUNICATION ON THE LEGITIMACY OF ARMED FORCES

2019 ◽  
pp. 43-60
Author(s):  
EVA MOEHLECKE DE BASEGGIO ◽  
OLIVIA SCHNEIDER ◽  
TIBOR SZVIRCSEV TRESCH
Keyword(s):  
Social Media ◽  
Political Communication ◽  
Structural Equation ◽  
Armed Forces ◽  
Equation Model ◽  
Media Communication ◽  
The Public ◽  
Political Legitimation ◽  
Social Media Communication ◽  
The Impact

The Swiss Armed Forces (SAF), as part of a democratic system, depends on legitimacy. Democracy, legitimacy and the public are closely connected. In the public sphere the SAF need to be visible; it is where they are controlled and legitimated by the citizens, as part of a deliberative discussion in which political decisions are communicatively negotiated. Considering this, the meaning of political communication, including the SAF’s communication, becomes obvious as it forms the most important basis for political legitimation processes. Social media provide a new way for the SAF to communicate and interact directly with the population. The SAF’s social media communication potentially brings it closer to the people and engages them in a dialogue. The SAF can become more transparent and social media communication may increase its reputation and legitimacy. To measure the effects of social media communication, a survey of the Swiss internet population was conducted. Based on this data, a structural equation model was defined, the effects of which substantiate the assumption that the SAF benefits from being on social media in terms of broadening its reach and increasing legitimacy values.

ANALISA YURIDIS HAK KEBEBASAN BERPENDAPAT BERDASARKAN KETENTUAN UNDANG-UNDANG NOMOR 19 TAHUN 2016 TENTANG PERUBAHAN ATAS UNDANG-UNDANG NOMOR 11 TAHUN 2008 TENTANG INFORMASI DAN TRANSAKSI ELEKTRONIK

2020 ◽  
Vol 18 (1) ◽  
pp. 001
Author(s):  
Eddy Suwito
Keyword(s):  
Social Media ◽  
General Public ◽  
Legal Information ◽  
The Public ◽  
Harm To Others ◽  
The Law ◽  
The Republic

The development of technology that continues to grow, the public increasingly facilitates socialization through technology. Opinion on free and uncontrolled social media causes harm to others. The law sees this phenomenon subsequently changing. Legal Information Known as Information and Electronic Transaction Law or ITE Law. However, the ITE Law cannot protect the entire general public. Because it is an Article in the ITE Law that is contrary to Article in the 1945 Constitution of the Republic of Indonesia.

The Specific Features of Public Relations Maintained by Libraries, Acting as Cultural Institutions

2020 ◽  
Vol 4 (1) ◽  
pp. 145-152
Author(s):  
Radosław Molenda
Keyword(s):  
Social Media ◽  
Public Relations ◽  
Social Environment ◽  
Review Article ◽  
Cultural Institutions ◽  
Negative Stereotypes ◽  
The Public ◽  
The Social ◽  
Public Consciousness ◽  
Significant Question

Showing the specificity of the work of the contemporary library, and the variety of its tasks, which go far beyond the lending of books. The specificity of the library’s public relations concerning different aspects of its activity. The internal and external functions of the library’s public relations and their specificity. The significant question of motivating the social environment to use the offer of libraries, and simulta-neously the need to change the negative perception of the library, which discourages part of its poten-tial users from taking advantage of its services. The negative stereotypes of librarians’ work perpetuated in the public consciousness and their harmful character. The need to change the public relations of libra-ries and librarians with a view to improving the realization of the tasks they face. Showing the public relations tools which may serve to change the image of librarians and libraries with particular emphasis on social media. This article is a review article, highlighting selected research on the librarian’s stereo-type and suggesting actions that change the image of librarians and libraries.

Kim Kardashian: the Leader of the Influencers

2019 ◽  
Author(s):  
Laila Fariha Zein ◽  
Adib Rifqi Setiawan
Keyword(s):  
Social Media ◽  
The United States ◽  
Armenian Genocide ◽  
The Public ◽  
Self Defense ◽  
Global Commerce ◽  
The World ◽  
Social Media Platforms ◽  
International Issues ◽  
Global Influence

In today’s world, it is easier and easier to stay connected with people who are halfway across the world. Social media and a globalizing economy have created new methods of business, trade and socialization resulting in vast amounts of communication and effecting global commerce. Like her or hate her, Kimberly Noel Kardashian West as known as Kim Kardashian has capitalized on social media platforms and the globalizing economy. Kim is known for two things: famous for doing nothing and infamous for a sex tape. But Kim has not let those things define her. With over 105 million Instagram followers and 57 million Twitter followers, Kim has become a major global influence. Kim has travelled around the world, utilizing the success she has had on social media to teach make-up master classes with professional make-up artist, Mario Dedivanovic. She owns or has licensed several different businesses including: an emoji app, a personal app, a gaming app, a cosmetics line, and a fragrance line. Not to be forgotten, the Kardashian family show, ‘Keeping Up with the Kardashians’ has been on the air for ten years with Kim at the forefront. Kim also has three books: ‘Kardashian Konfidential’, ‘Dollhouse’, and ‘Selfish’. With her rising social media following, Kim has used the platforms to show her support for politicians and causes, particularly, recognition of the Armenian genocide. Kim also recently spoke at the Forbes’ women’s summit. Following the summit, Kim tweeted out her support for a recent movement on Twitter, #freeCyntoiaBrown which advocated for a young woman who claimed to have shot and killed the man who held her captive as a teenage sex slave in self-defense. Kim had her own personal lawyers help out Cyntoia on her case. Kim has also moved beyond advocating for issues within the confines of the United States. As mentioned earlier, she is known for advocating for recognition of the Armenian genocide. In the last two years, her show has made it a point to address the Armenian situation as it was then and as it is now. Kim has been recognized as a global influencer by others across the wordl. We believe Kim has become the same as political leaders when it comes to influencing the public. Kim’s story reveals that the new reality creates a perfect opportunity for mass disturbances or for initiating mass support or mass disapproval. Although Kim is typically viewed for her significance to pop culture, Kim’s business and social media following have placed her deep into the mix of international commerce. As her businesses continue to grow and thrive, we may see more of her influence on international issues and an increase in the commerce from which her businesses benefit.

Opportunities for Qualitative Analysis of Social Media Platforms in Dietetic Research and Practice

2020 ◽  
pp. 1-5
Author(s):  
Meghan Lynch ◽  
Irena Knezevic ◽  
Kennedy Laborde Ryan
Keyword(s):  
Social Media ◽  
Low Cost ◽  
Online News ◽  
News Article ◽  
Discussion Forums ◽  
Research And Practice ◽  
The Public ◽  
Related Data ◽  
Social Media Platforms ◽  
Article Comment

To date, most qualitative knowledge about individual eating patterns and the food environment has been derived from traditional data collection methods, such as interviews, focus groups, and observations. However, there currently exists a large source of nutrition-related data in social media discussions that have the potential to provide opportunities to improve dietetic research and practice. Qualitative social media discussion analysis offers a new tool for dietetic researchers and practitioners to gather insights into how the public discusses various nutrition-related topics. We first consider how social media discussion data come with significant advantages including low-cost access to timely ways to gather insights from the public, while also cautioning that social media data have limitations (e.g., difficulty verifying demographic information). We then outline 3 types of social media discussion platforms in particular: (i) online news article comment sections, (ii) food and nutrition blogs, and (iii) discussion forums. We discuss how each different type of social media offers unique insights and provide a specific example from our own research using each platform. We contend that social media discussions can contribute positively to dietetic research and practice.

Trend of Parental Refusal or Delay of Childhood Vaccinations

2016 ◽  
Vol 3 (1) ◽  
Author(s):  
Meagan Marie Daoust
Keyword(s):  
Public Health ◽  
Social Media ◽  
Healthcare System ◽  
Educational Context ◽  
Health Consequences ◽  
Missed Opportunities ◽  
The Public ◽  
Health Related ◽  
Parental Refusal

The healthcare trend of parental refusal or delay of childhood vaccinations will be investigated through a complex Cynefin Framework component in an economic and educational context, allowing patterns to emerge that suggest recommendations of change for the RN role and healthcare system. As a major contributing factor adding complexity to this trend, social media is heavily used for health related knowledge, making it is difficult to determine which information is most trustworthy. Missed opportunities for immunization can result, leading to economic and health consequences for the healthcare system and population. Through analysis of the powerful impact social media has on this evolving trend and public health, an upstream recommendation for RNs to respond with is to utilize reliable social media to the parents’ advantage within practice. The healthcare system should focus on incorporating vaccine-related education into existing programs and classes offered to parents, and implementing new vaccine classes for the public.

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