Competency assessment and learning results in tourism internships: is gender a relevant factor?

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Raquel Ferreras-Garcia ◽  
Jordi Sales-Zaguirre ◽  
Enric Serradell-López
Keyword(s):  
Gender Differences ◽  
Learning Process ◽  
Hospitality Management ◽  
Competency Assessment ◽  
Content Type ◽  
Hospitality Education ◽  
Mobility Service ◽  
Entrepreneurial Spirit ◽  
Development Goals ◽  
Tourism And Hospitality

PurposeThe aim of this article is to provide evidence about how the acquisition of competencies through internships influence student learning process results, and about whether learning process results are affected by the gender differences, by considering two sustainable development goals (SDGs) of the 2030 United Nations’ Agenda: Gender Equality (SDG 5) and Quality Education (SDG 4).Design/methodology/approachThe study was carried out on a sample of 273 interns and their supervisors on the bachelor’s degree program in Tourism and Hospitality Management at the School of Tourism and Hospitality Management Sant Ignasi who carried out curricular internships during the 2016–2020 academic years. The university internship and mobility service sends supervisors a questionnaire, the purpose of which is to rate how well students have acquired the competencies and achieved the learning process results during their internship. The supervisors complete and return the questionnaire once the student has completed the internship.FindingsThe findings confirm that learning results appear to be positively influenced by certain competencies, especially personal ones such as orientation toward achievement and initiative and entrepreneurial spirit. Other results show the effect of the gender differences, as female students obtain better learning results than male students. Supervisors’ gender also seems to affect results.Practical implicationsThe research will help improve the design of internship-based programs of study.Originality/valueThe analysis provides an innovative research and contributes knowledge on the relation between competencies and learning results in the tourism and hospitality education sector in the field of internships and on the role of the gender dimension.

scholarly journals Mapping the “intellectual structure” of research on human resources in the “tourism and hospitality management scientific domain”

2018 ◽  
Vol 30 (3) ◽  
pp. 1741-1768 ◽  
Author(s):  
Francisco García-Lillo ◽  
Enrique Claver-Cortés ◽  
Mercedes Úbeda-García ◽  
Bartolomé Marco-Lajara ◽  
Patrocinio Carmen Zaragoza-Sáez
Keyword(s):  
Meta Analysis ◽  
Specific Area ◽  
Hospitality Management ◽  
Intellectual Structure ◽  
Theoretical Frameworks ◽  
Content Type ◽  
Scientific Disciplines ◽  
Hospitality And Tourism ◽  
Tourism And Hospitality ◽  
Theoretical Foundations

Purpose The purpose of this paper – based on the conviction that the human resource is by far the most strategic or distinctive resource available to firms competing in hospitality and tourism industries – is to objectively analyze the research on HR developed in the domain of tourism and hospitality management between 1997 and 2016. The aim is to “identify” and “represent” the “intellectual structure” of the field examined. Design/methodology/approach “Bibliometric” methods are utilized: document citation and co-citation analyses, as well as social network analysis (SNA). Findings The paper provides an interesting inventory of the theoretical foundations of knowledge developed around HR in the field under study by different theoretical frameworks and scientific disciplines, such as marketing or psychology. However, its main contribution is to identify an important gap in the literature in the specific area of management. Research limitations/implications The present study has several limitations resulting from the utilization of “bibliometric” methods applied in the analyses performed. As for the implications, these are more than obvious. Originality/value The authors believe that research developed here provides – through a kind of “meta-analysis” – a valuable outlet from which future researchers could benefit, giving them easier access to the theoretical foundations on which HR research in the field in question is based. This work also suggests some paths for future development or research in the field within the context of hospitality and tourism industries.

Mixed methods research in tourism and hospitality journals

2020 ◽  
Vol 32 (4) ◽  
pp. 1563-1579 ◽  
Author(s):  
Dao Truong ◽  
Rose Xiaoming Liu ◽  
Jing (Jasper) Yu
Keyword(s):  
Mixed Methods ◽  
Mixed Methods Research ◽  
Hospitality Management ◽  
Second Phase ◽  
Sequential Data ◽  
Management Journal ◽  
Tourism Research ◽  
Content Type ◽  
Research Journal ◽  
Tourism And Hospitality

Purpose This paper aims to examine mixed methods research (MMR) that appeared in eight tourism and hospitality journals (“Annals of Tourism Research”, “Tourism Management”, “Journal of Travel Research”, “Journal of Sustainable Tourism”, “International Journal of Contemporary Hospitality Management”, “International Journal of Hospitality Management”, “Journal of Hospitality Marketing and Management” and “Journal of Hospitality and Tourism Research”) from 1998 to 2019. Design/methodology/approach This review paper was a mixed methods design and was conducted in three phases. In the first phase, a content analysis was performed to determine if each article could be classified as non-empirical, qualitative, quantitative or mixed methods. In the second phase, descriptive statistics was used to present the number and characteristics of MMR articles. In the third phase, the contributions of MMR to addressing particular issues in tourism and hospitality studies were investigated. Findings This study identified 753 mixed methods articles, wherein 482 articles (64%) were published in the chosen tourism publication outlets and 271 (36%) in the chosen hospitality publication outlets. MMR studies having a dominant focus on specific methods (459 articles; 61%) outnumbered those having an equal focus on the qualitative and quantitative parts (294 articles; 39%). In case one method was dominant, this was typically the quantitative. Sequential data collection was prevalent in most of the cases (94.2%). The contributions of MMR to addressing generic and specific research problems were also analyzed. Originality/value This is the first comparison of MMR in major tourism and hospitality journals.

scholarly journals Competences in higher education tourism internships

2019 ◽  
Vol 62 (1) ◽  
pp. 64-80 ◽  
Author(s):  
Raquel Ferreras-Garcia ◽  
Jordi Sales-Zaguirre ◽  
Enric Serradell-López
Keyword(s):  
Design Methodology ◽  
Descriptive Analysis ◽  
Hotel Industry ◽  
Hospitality Management ◽  
Job Market ◽  
Content Type ◽  
Training Activities ◽  
The Subject ◽  
Tourism And Hospitality ◽  
Practical Implications

Purpose The purpose of this paper is to examine the level of correspondence between the academic training received by students and the demands of the job market. This was achieved by analysing the competences that are developed in internships to provide useful information for universities, students and tourism companies. Design/methodology/approach A quantitative analysis was carried out using questionnaires administered to the supervisors of students on curricular internships. The level of tourism competences of students on the bachelor degree in Tourism and Hospitality Management at the School of Tourism and Hospitality Management Sant Ignasi was assessed. A descriptive analysis and comparisons of means were carried out to investigate differences in competences between students undertaking internships, according to the hotel department and category. Findings The results of the study indicate that students undertaking internships improve their competences. Whether they undertake internships in one department or another does not affect the level of achievement of most competences. However, the category of a hotel does influence the level of development of the acquired competences. Research limitations/implications A questionnaire should be administered to students on their perceptions of the achievement of competences, as this could be compared with the supervisors’ perceptions. Practical implications The study generates extremely valuable information for companies, universities and students, as it reveals which competences are attained and to what extent. Based on these results, universities can adapt their training activities and the hotel industry will have information on learning processes during internships. Originality/value The analysis provides an innovative research, a real assessment by employers of the competences attained. It also identifies the need for more research on the subject related to employers’ perceptions of the level of competences that students develop in the workplace.

Hospitality education: sustainable empowerment opportunities for Nigerian women

2014 ◽  
Vol 6 (1) ◽  
pp. 62-76 ◽  
Author(s):  
Belinda Nwosu
Keyword(s):  
Tourism Industry ◽  
Survey Method ◽  
Contributory Factor ◽  
Un Global Compact ◽  
Content Type ◽  
Nigerian Women ◽  
Hospitality Education ◽  
Significant Relationships ◽  
Development Goals ◽  
Hospitality Graduates

Purpose – The aim of this paper is to explore sustainable tourism initiatives, particularly by identifying the extent to which hospitality education has empowered Nigerian female graduates in their professional and economic circumstances. Design/methodology/approach – The scope is limited to graduates from an all-female institution offering tertiary-level programmes in hospitality, using the survey method. Findings – The paper shows significant relationships between level of educational attainment, type of employment engaged in, and the range of income of hospitality graduates. Research limitations/implications – A limitation to this study is the relatively small size of the sample (300) and subsequent number of respondents (80). Practical implications – The implications follow through from the potential strategies identified in the study that may be adopted by the tourism industry for achieving the Millennium Development Goals (MDGs) and the principles of the UN Global Compact particularly in the promotion of sustainable initiatives for women through hospitality education. Originality/value – Gender and empowerment in tourism has been researched extensively from a commercial standpoint. However, this paper address the gap in the literature as it relates to specialised hospitality education as a contributory factor in the empowerment of women.

The advancement of hospitality and tourism education in Malaysia

2020 ◽  
Vol 12 (2) ◽  
pp. 145-153
Author(s):  
Abdul Murad Ahmad ◽  
Kashif Hussain ◽  
Erdogan Ekiz ◽  
Thienming Tang
Keyword(s):  
Design Methodology ◽  
Research Question ◽  
Research Approach ◽  
Content Type ◽  
Hospitality Education ◽  
Foreign Companies ◽  
Tourism Education ◽  
Hospitality And Tourism ◽  
Tourism And Hospitality ◽  
Hospitality And Tourism Education

Purpose The purpose of this paper is to explore some of the ways in which hospitality and tourism education in Malaysia is working with the Malaysian Industry 4.0 framework. Design/methodology/approach A qualitative research approach was used to conduct 30 interviews with respondents working for academic institutions and local or foreign companies. Findings The analysis of data helped to identify themes relating to current foreign partnerships within this area of industry. Originality/value Through the resolution of this research question, specific recommendations for policymakers and stakeholders are made, which, if implemented, may facilitate further improvements in tourism and hospitality education in support of industry in Malaysia.

scholarly journals Is tourism and hospitality education supporting sustainability?

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Galina Berjozkina ◽  
Yioula Melanthiou
Keyword(s):  
Higher Education ◽  
Learning Outcomes ◽  
Design Methodology ◽  
Higher Education Institutions ◽  
Study Data ◽  
Content Type ◽  
Hospitality Education ◽  
Program Content ◽  
Sustainability Concept ◽  
Tourism And Hospitality

PurposeEducation can provide learners with the necessary awareness, values and skills to understand the complexity of sustainability. This study aims to analyse the extent to which sustainability concepts have been implemented in higher education programmes in the tourism and hospitality fields.Design/methodology/approachFor the purpose of the current study, data on all tourism and hospitality programmes offered in Cyprus higher education institutions (HEIs) at the Bachelor level was obtained. Analysis was conducted on publicly available programme descriptions, learning outcomes, program content and syllabi and course descriptions.FindingsThe study finds that sustainability concept implementation in undergraduate hospitality and tourism degree programmes is at a developing stage. The majority of the HEI follow trends and offer sustainability courses either as compulsory or elective courses, but concept implementation in programme learning outcomes and programme descriptions is relatively limited.Originality/valueThis paper presents a review of data and evidence on sustainability concept implementation in tourism and hospitality education in Cyprus.

scholarly journals Prioritizing the barriers to tourism growth in rural India: an integrated multi-criteria decision making (MCDM) approach

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
R.K. Jena ◽  
Yogesh Dwivedi
Keyword(s):  
Decision Making ◽  
Rural Areas ◽  
Service Industry ◽  
Central India ◽  
Hospitality Management ◽  
Rural Tourism ◽  
Rural India ◽  
Multi Criteria Decision Making ◽  
Content Type ◽  
Tourism And Hospitality

PurposeTourism is one of the upcoming service industry in India with high potentials for future growth, particularly in rural areas. Many potential barriers are affecting the growth of tourism in rural India. Therefore, it is essential to explore and prioritize the barriers to tourism growth in rural India.Design/methodology/approachQualitative and quantitative responses from “16” experts related to tourism and hospitality management from central India are collected for this study. An integrated Multi-Criteria Decision Making (MCDM) based framework is adopted to identify and relate significant barriers to tourism growth in India.FindingsThe result of the study identified many significant barriers and their importance to tourism growth in rural India.Research limitations/implicationsThe findings of this study add to the knowledge base of tourism research in line with the previous literature. This study offers an in-depth understanding of barriers focusing on rural tourism growth and devising both the plan of action and the suggestive measures in dealing with rural tourism.Originality/valueThe study provides a robust framework by integrating Interpretive Structural Modelling(ISM) and Decision Making Trial and Evaluation Laboratory (DEMATEL) to explore and prioritizing the critical barriers to rural tourism growth in India. The results of this study can help the decision-maker to fundamentally improve the economy of India through the growth of rural tourism.

Risk, crisis and disaster management in hospitality and tourism: a comparative review

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Brent W. Ritchie ◽  
Yawei Jiang
Keyword(s):  
Disaster Management ◽  
Hospitality Management ◽  
Organizational Level ◽  
Future Research ◽  
Research Directions ◽  
Content Type ◽  
Comparative Review ◽  
Accommodation Sector ◽  
Tourism And Hospitality ◽  
The Impact

Purpose This paper aims to summarize the current state of research on risk, crisis and disaster management in the generic field, and in tourism and hospitality. It identifies key themes and compares the main topics studied in both the tourism and hospitality management and marketing literature. Design/methodology/approach A narrative (thematic) review and synthesis was completed based on articles published in the top 20 tourism and hospitality management journals from 2011 to March 2021. A review was conducted of the generic literature from 2016 to 2020. Findings From 210 papers reviewed, only 47 are in the hospitality field. The authors found that 80% of papers were empirical with slightly more quantitative papers produced. The majority of the papers focused on crises. Three key themes were found from the review and future research proposed to address gaps based on these findings and a review of 26 papers from the generic risk, crisis and disaster management field. Practical implications Research is required into planning and preparedness, not just response and recovery to crises and disasters. Future research should consider hospitality rather than tourism, particularly focusing attention outside of the accommodation sector. Hospitality studies also need to go beyond the micro-organizational level to include more meso- and macro-level studies. Originality/value The review provides a number of future research directions for tourism and hospitality research in the field. The paper provides a comprehensive multi-dimensional framework to synthesize studies and identifies research gaps. It also provides recommendations on methodologies required to progress these research directions. Research in this field is likely to grow because of the impact of COVID-19.

scholarly journals Experiential learning through industrial placement in hospitality education: The meat in the sandwich

2020 ◽  
Author(s):  
Evangelos Christou ◽  
Chryssoula Chatzigeorgiou
Keyword(s):  
Experiential Learning ◽  
Work Experience ◽  
Practical Experience ◽  
Hospitality Management ◽  
Hospitality Education ◽  
Qualitative And Quantitative ◽  
Tourism Education ◽  
Period Data ◽  
Tourism And Hospitality ◽  
Management Students

The element of training is taken into account seriously by universities providing tourism education degrees, hence the development of “sandwich” undergraduate courses that incorporate a period of industrial placement aiming at the blending of theory with practical experience through experiential learning. The survey presented here was conducted in Greece and is objective was to evaluate the outcome of the supervised work experience by examining the views of undergraduate tourism and hospitality management students who completed their industrial placement period. Data were obtained through personal interviews and were of both qualitative and quantitative nature. The tentative results of the research, as described in this exploratory study, indicate some areas for concern and allows for conclusions to be drawn in relation to further improving and enhancing experiential learning.

An Important Relationship between Tourism and Hospitality: A Questionnaire Based Survey on Local People, Kolkata, India

2018 ◽  
Vol 6 (9) ◽  
pp. 189
Author(s):  
Shriya Das Mahapatra ◽  
R. K. Patra
Keyword(s):  
Hospitality Management ◽  
Local People ◽  
Recent Past ◽  
Urban City ◽  
Important Relationship ◽  
Close Relationship ◽  
Employment Generation ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
Industry Relationship

It has already been known that recent past tourism depends consistently on hospitality. The present study was aiming to identify the tourism and hospitality industry relationship on the basis of annual income, duration and stay types, tenure of tour, an analysis based survey among local people of Kolkata, India. The survey was done through a questionnaire, which was assessed through random sampling of 200 residents of urban city. The results indicated that lower the income groups but highest duration of stay but tenure of tour may be more than twice per year. In conclusion, people of Kolkata fond of tour because of suitable hospitality management in the tourist spots. Therefore, tourism and hospitality has a close relationship to enhance growth for revenue generation, employment generation, etc.

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