Consumers Perception Towards Online Banking: A Case Study of ‘Bank of India’

2017 ◽  
Vol 2 (5) ◽  
Author(s):  
Abhishek Sharma ◽  
Meghna Meena
Keyword(s):  
Financial Services ◽  
Developing Economies ◽  
Cost Effective ◽  
Internet Banking ◽  
Research Area ◽  
Causative Factors ◽  
Gender Education ◽  
Innovative Products ◽  
Education Culture ◽  
Developed World

Internet banking is still at infancy stage in the world. Many studies focused on usage of internet banking but many factors on non-usage were overlooked. This research was carried out to validate the conceptual model of internet banking. The causes were identified and researched through correcting the causative factors so that internet banking can be used by more people. This will help the banking operations to be more cost effective. The research is focused on what are the customer’s perceptions about internet banking and what are the drivers that drive consumers. How consumers have accepted internet banking and how to improve the usage rate were the focus of research area in this study. The study revealed that education, gender, income plays an important role in usage of internet banking. Not much research has been done on these areas as they were focused more on the acceptance of technology rather than on people. The research corroborated the conceptual framework stating that if skills can be upgraded there will be greater will to use internet banking by consumers. Inhibitory factors like trust, gender, education, culture, religion, security, and price can have minimal effect on consumer mindset towards internet banking. E-banking is fast becoming a norm in the developed world, and is being implemented by many banks in developing economies around the globe. The main reason behind this success is the numerous benefits it can provide, both to the banks and to customers of financial services. For banks, it can provide a cost effective way of conducting business and enriching relationship with customers by offering superior services, and innovative products which may be customized to individual needs. For customers, it can provide a greater choice in terms of the channels they can use to conduct their business, and convenience in terms of when and where they can use e- banking.

scholarly journals Factors Driving the Adoption of E-banking Services Based on the UTAUT Model

2019 ◽  
Vol 14 (6) ◽  
pp. 43
Author(s):  
Gladys Chikondi Daka ◽  
Jackson Phiri
Keyword(s):  
Financial Services ◽  
Descriptive Analysis ◽  
Cost Effective ◽  
Internet Banking ◽  
Banking Services ◽  
Utaut Model ◽  
Internet Portal ◽  
Intention To Adopt ◽  
Marketing Tool ◽  
Facilitating Conditions

E-banking has become one of the most popular methods that has experienced considerably great attention in the financial services studies in the last few years. E-banking enables customers of the bank to conduct a range of financial services via the internet portal. It provides a solution in driving formal banking services uptake in the most cost-effective way, it has great benefits to both the customers as well as the banks i.e. convenience, cost reduction, ease and is an effective marketing tool. This research was conducted to determine the underlying factors that drive the adoption of e-banking services based on the UTAUT model and to recommend solutions that will address the identified underlying factors. A baseline study involving 313 respondents was undertaken with the sample consisting of Clients from the top five (5) banks in Zambia with the best digital capabilities. Questionnaires were administered to these Clients through purposive sampling to get information on their views on Internet banking services. Data was analysed using SPSS descriptive analysis. The results of the study revealed that the UTAUT factors; performance expectancy (PE), effort expectancy (EE), facilitating conditions (FC) and behaviour intention (BI) have a significant impact in the adoption of e-banking services. Social influence (SI) was non-significant to the user’s intention to adopt e banking services.

scholarly journals Customers’ Intentions to Switch to Internet-Only Banks: Perspective of the Push-Pull-Mooring Model

2021 ◽  
Vol 13 (14) ◽  
pp. 8062
Author(s):  
Cheolho Yoon ◽  
Dongsup Lim
Keyword(s):  
Financial Services ◽  
Structural Equation ◽  
Information Technologies ◽  
Business Models ◽  
Internet Banking ◽  
Equation Modeling ◽  
Research Model ◽  
Financial Industry ◽  
Banking Services ◽  
New Business

The advent of fintech is blowing a new wind into the financial industry. New business models have been created and consumers’ access to financial services is higher than ever. Internet-only banks based on advanced information technologies have emerged as a leader in the fintech industry, and these banks are fiercely competing with large banks using internet banking as a weapon to attract new customers. The purpose of this study is to explore the factors that influence customers’ intention to switch to internet-only banking services from traditional internet banking services in Korea. To this end, a research model was developed based on the push-pull-mooring model (PPM), which is a migration theory. The research model was analyzed using partial least squares structural equation modeling (PLS-SEM). The findings will provide the practitioners of the new internet-only bank with strategic guidance for attracting new customers and help practitioners of traditional banks to retain current customers.

Determinants of Financial Inclusion in Namobuddha Municipality, Nepal

2021 ◽  
Vol 5 (1) ◽  
pp. 60-74
Author(s):  
Jeetendra Dangol ◽  
Anil Humagain
Keyword(s):  
Financial Literacy ◽  
Financial Services ◽  
Control Variable ◽  
Financial Innovation ◽  
Sampling Technique ◽  
Financial Inclusion ◽  
Gender Education ◽  
And Control ◽  
Moderating Role

Financial inclusion is a priority agenda in countries like Nepal. The study seeks to determine the access to financial services, financial innovation and quality of financial services to the financial inclusion.The study is based on questionnaire surveydata with363 household respondents using a convenient sampling technique, and carried out in Namobuddha Municipality of Nepal. The moderating effect of financial literacy and control variable of demographic items have been analysed using generalised regression model. The results show that financial innovation and quality of financial services are the significant determinants of financial inclusion; financial literacy is found significant and it plays a moderating role between the variables under study. The findings revealed that the tendency of higher level of financial inclusion was influenced by gender, education level and monthly income.

Automotive Industry in BRIC Countries

2014 ◽  
pp. 55-65
Author(s):  
S. Afanas'ev ◽  
V. Kondrat’ev
Keyword(s):  
Developing Countries ◽  
Automotive Industry ◽  
Developing Economies ◽  
Cost Effective ◽  
State Regulation ◽  
Bric Countries ◽  
Final Assembly ◽  
Catching Up ◽  
The Future ◽  
Assembly Operations

For the next decade, the future of the automotive industry lies in BRIC’ countries. Together, Brazil, Russia, India, and China will account for some 30 percent of world auto sales in 2014 while also offering significant opportunities for cost-effective R&D, sourcing, and manufacturing. The authors analyze the degree of localization of leading TNC and supplies in each BRIC country, for each function, compare localization across BRIC countries, assess the future development of these markets, compare local capabilities and resources, and identify particularly promising combinations of functions and countries. Key trends in developing countries include continuing liberalization and globalization, increased foreign investment and ownership, and the increasing importance of follow-source and follow-design forces. The article concerns the trends and factors of national automotive industry formation in BRIC countries. Special emphasis is made on localization of R&D activities, final assembly operations and components production by global automotive companies in BRIC countries. It systemizes the factors of investment opportunities of different developing markets. It is concluded that active state regulation is playing the principle role in localization and catching-up process in automotive industry in developing countries. The comparison of the automotive industry in BRIC countries allows shedding light on the economic processes of emergence at large. There is a stark contrast in the capacities of development of the sector in these countries. This contrast serves as an analyzer between the modes of sector opening and the paths of technological catching-up that is the core of the phenomenon of emergence. The analysis and best practices presented in the topic, while focusing on the BRIC countries, are applicable also to other rapidly developing economies.

FINANCIAL STABILITY AND FINANCIAL INCLUSION: THE CASE OF SME LENDING

2018 ◽  
Vol 63 (01) ◽  
pp. 111-124 ◽  
Author(s):  
PETER J. MORGAN ◽  
VICTOR PONTINES
Keyword(s):  
Low Income ◽  
Financial Services ◽  
Financial Stability ◽  
Developing Economies ◽  
Empirical Studies ◽  
Bank Lending ◽  
Financial Inclusion ◽  
Nonperforming Loans ◽  
Z Scores ◽  
Negative Impacts

Developing economies are seeking to promote financial inclusion, i.e., greater access to financial services for low-income households and firms. This raises the question of whether greater financial inclusion tends to increase or decrease financial stability. A number of studies have suggested both positive and negative impacts on financial stability, but very few empirical studies have been made. This study focuses on the implications of greater financial inclusion for small and medium-sized enterprises (SMEs) for financial stability. It estimates the effects of measures of the share of bank lending to SMEs on two measures of financial stability — bank nonperforming loans and bank Z scores. We find some evidence that an increased share of lending to SMEs aids financial stability by reducing non-performing loans (NPLs) and the probability of default by financial institutions.

scholarly journals Antecedents of E-Banking Services by Customers for the Selected Commercial Banks in Sylhet, Bangladesh

2016 ◽  
Vol 9 (1) ◽  
pp. 47
Author(s):  
Mohammad Zahed Hossain
Keyword(s):  
Mobile Apps ◽  
Age Groups ◽  
Cost Effective ◽  
Internet Banking ◽  
Demographic Variables ◽  
Online Banking ◽  
Primary Data ◽  
Mobile Banking ◽  
Chi Square ◽  
Banking Services

<p>This study is conducted to identify customers view regarding cost effectiveness, time savings and security of different types of e-banking products like online banking, ATM banking, internet banking, mobile banking and telephone banking. E-banking is the alternative delivery channels that banks adopted for providing efficient banking services through the help of internet, computers, mobile phone etc. Banks’ customers were considered as population and primary data were collected through questionnaire. Descriptive statistics and Chi-square test were used for analyzing the data. The results indicated that customers prefer ATM banking services most, next to follow mobile banking and online banking. The customers believed that all types of e-banking products save time and except telephone banking others types of e-banking products were secured. Online banking and ATM banking services were not considered as cost effective. Analysis indicated no relationship between online banking and different demographic variables. ATM banking services was highly influenced by most of the demographic variables whereas internet banking, mobile banking and telephone banking influenced by few demographic variables i.e. age groups, education level, and monthly income. The results help banks to develop varieties of e-banking products and formulate strategies by considering the demographic characteristics of the customers. Customers expect more users friendly e-banking products along with diversify features and suggested to develop latest e-banking products like mobile apps based banking for ensuring long term customers relationship, attracting potential customers and keeping existing customers that may ensure consistent growth and profit as well.</p>

scholarly journals Effective Customer Relationship Management: A Key to Success for Banks

2021 ◽  
Vol 10 (06) ◽  
pp. 05-08
Author(s):  
Gyanesh Bhatt
Keyword(s):  
Financial Services ◽  
New Technologies ◽  
Internet Banking ◽  
Customer Relationship ◽  
Services Sector ◽  
Customer Base ◽  
Dynamic Markets ◽  
Financial Services Sector ◽  
Continuous Activities ◽  
Internet Revolution

Generally, consumers do not change their banks unless serious problems occur. The philosophy, culture and organization of financial institutions were grounded in this assumption and reflected in their marketing policies, which were product and transaction-oriented, reactionary, focused on discrete rather than continuous activities. With the advent of new technologies in the business of bank, such as Internet Banking and ATMs, now customers can freely choose any bank for their transactions. The pressures of competitive and dynamic markets have contributed to the growth of CRM in the Financial Services Sector. Also, before the Internet revolution, consumers largely selected their banks based on how convenient the location of bank's branches was to their homes or offices. With the advent of new technologies in the business of bank, such as Internet banking and ATMs, now customers can freely choose any bank for their transactions. Thus, the customer base of banks has increased, and so has the choices of customers for selecting the banks.

scholarly journals DETECTING CREDIT CARD FRAUD USING MACHINE LEARNING ALGORITHMS

InterConf ◽  
2021 ◽  
pp. 393-403
Author(s):  
Olexander Shmatko ◽  
Volodimir Fedorchenko ◽  
Dmytro Prochukhan
Keyword(s):  
Machine Learning ◽  
Financial Services ◽  
Credit Card ◽  
Banking Sector ◽  
Learning Algorithm ◽  
Learning Algorithms ◽  
Credit Cards ◽  
Internet Banking ◽  
Machine Learning Algorithms ◽  
Credit Card Fraud

Today the banking sector offers its clients many different financial services such as ATM cards, Internet banking, Debit card, and Credit card, which allows attracting a large number of new customers. This article proposes an information system for detecting credit card fraud using a machine learning algorithm. Usually, credit cards are used by the customer around the clock, so the bank's server can track all transactions using machine learning algorithms. It must find or predict fraud detection. The dataset contains characteristics for each transaction and fraudulent transactions need to be classified and detected. For these purposes, the work proposes the use of the Random Forest algorithm.

scholarly journals PERLINDUNGAN HUKUM BAGI NASABAH PENGGUNA INTERNET BANKING

GANEC SWARA ◽  
2019 ◽  
Vol 13 (2) ◽  
pp. 207
Author(s):  
ALINE FEBRIANY LOILEWEN ◽  
TITIN TITAWATI
Keyword(s):  
Risk Management ◽  
Consumer Protection ◽  
Financial Services ◽  
Service Sector ◽  
Legal Protection ◽  
Internet Banking ◽  
Electronic Information ◽  
Customer Complaints ◽  
Services Sector ◽  
Financial Services Sector

  This study aims to examine and analyze how the legal protection and supervision of the banking world for customers using internet banking facilities.  This study uses a form of normative legal research, namely research that is based on written rules and legislation and various literature related to the problems that will be discussed in this study.   Some forms of legal protection for customers using internet banking facilities are the existence of the Financial Services Authority Regulation No.38 / POJK.03 / 2016 concerning Application of Risk Management in the Use of Information Technology by Commercial Banks (POJK IT Risk Management). The existence of Article 1 number 12 of Law No. 11 of 2008 concerning Information and Electronic Transactions (UU ITE), electronic signatures are signatures consisting of electronic information that is attached, associated or related to other electronic information used as a verification and authentication tool . Another thing that can be done by customers who use internet banking facilities is to conduct customer complaints. Customer complaints are a manifestation of the protection of rights owned by customers, namely the right to be heard. This right is regulated in Article 4 letter d of Law 8 of 1999 concerning Consumer Protection of the PK Law). Whereas in the financial services sector, there is Article 32 of the Financial Services Authority Regulation No. 1 / POJK.07 / 2013 concerning Consumer Protection in the Financial Services Sector (POJK PK) which stipulates that financial service sector business operators must have and carry out customer service and settlement complaints.  The supervision policy carried out by Bank Indonesia towards banks aims to protect the interests of the community and to maintain the continuity of the bank's business as a trust and as an intermediary institution, the supervision is carried out either directly or indirectly

scholarly journals Analysis of Sources and Mechanisms of Financing Innovative Activity in the Conditions of Digital Economy

2020 ◽  
Vol 16 (2) ◽  
pp. 36-41
Author(s):  
Yekaterina N. Bykovskaya ◽  
Yuliya N. Kafiyatullina ◽  
Gocha P. Kharchilava
Keyword(s):  
Financial Services ◽  
Innovation Process ◽  
Financial Sector ◽  
Developed Countries ◽  
The United States ◽  
Internet Banking ◽  
Digital Economy ◽  
Innovative Activity ◽  
Technological Innovations ◽  
Stage Of Development

The Object of the Study. Innovative activity The Subject of the Study. Sources of financing innovation The Purpose of the Study is identifying of optimal sources of innovation in the digital economy. The Main Provisions of the Article. The most important elements of a system that ensures the smooth functioning of the innovation process are the sources and mechanisms of financing technological innovation. At the present stage of development, such an adequate and effective holistic system in the Russian Federation has not been created. The key conditions for creating a favorable economic environment are: the effective functioning of financing mechanisms, the quality and condition of investment sources, which determine the ability and potential of creating and implementing technological innovations. The digital economy is currently opening up conceptually new sources of funding. The dynamic development of digital solutions and technologies in the financial sector enables organizations to reduce the time spent on searching and making decisions about the source, mechanism and procedures for financing operational and strategic activities. The innovative activity carried out on an ongoing basis allows organizations to dynamically develop, meet business trends, or even create them. As you know, innovation requires serious investment and, as a rule, the more risky the innovation, the greater the profitability it has. In foreign practice of financing innovation, crowdfunding platforms have become widespread. Currently, the United States and individual EU representatives are the undisputed leaders in the development of financial technologies, payment systems, digitalization of financial services. In terms of the penetration of digital technologies in the financial sector (it reaches 85% according to experts), such countries also occupy the first positions. One of the main trends of the financial sector in developed countries is the creation of virtual banks and the Internet banking service. The article analyzes and evaluates the structure of sources of financing technological innovations, carries out a comparative analysis of financing research and development in Russia and developed countries, and considers the possibilities of using digital tools and sources to finance innovation.

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